Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Syreeta was awesome! She was very helpful and very courteous, and the energy that she puts out is very positive and warm.
alex buchanan
Rating:
4.0
Customer did not leave a comment.
Steven Kehrer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Rodriguez
Rating:
5.0
Not a thing because the staff was kind and friendly. I don't remember the name of the female who helped me but she did a great job. She was patient with me and answered all of my questions. Very professional.
I would definitely go back to this u-haul location if I needed another truck and equipment.
Alexandria Wright
Rating:
5.0
Customer did not leave a comment.
Stephen Rutledge
|
Overall Experience
Rating:
5.0
I would let everyone have 24 hrs access for those who work night until 1 or 2 am
Harold Mcknight
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard novak
Rating:
4.0
Customer did not leave a comment.
Kimberly Gilliam
Rating:
5.0
The two young men working on Sunday, March 10th were very professional, courteous, and knowledgeable. Outstanding customer service!
Allison Vernon
Rating:
5.0
Customer did not leave a comment.
William Kurtz
Rating:
5.0
Customer did not leave a comment.
craig Thornton
Rating:
5.0
People were great to deal with.
curtis lavender
Rating:
5.0
They real helpful
Ronald McNutt
Rating:
4.0
Everything went really well, nice staff
EVERETT WATSON
Rating:
5.0
These guys were quick efficient, friendly and deserve a five star I would highly recommend to any friends of mine
Mark Hodges
Rating:
4.0
Nice friendly people....got in and out fast.....they took great care of me ..ty...u-haul for moving me again....
Joyce Farmer
Rating:
5.0
They was real friendly staff and real helpful
Ronald McNutt
Rating:
5.0
Perfect for what I was moving
Joshua Jeffers
Rating:
5.0
Customer did not leave a comment.
James Lewing
Rating:
5.0
Customer did not leave a comment.
Jermiane Calamese
Rating:
5.0
Excellent customer service both in rental and return! Fast, friendly staff at this location!
Sheila Whetstone
Rating:
5.0
Customer did not leave a comment.
Sharonda Hawthorne
Rating:
3.0
Customer did not leave a comment.
Allison Mouser
Rating:
5.0
Customer did not leave a comment.
sonja holtzclaw
Rating:
5.0
Customer did not leave a comment.
Nikisha Tarrant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maryann Sayers
Rating:
4.0
Customer did not leave a comment.
Douglas Crenshaw
Rating:
5.0
I dealt with cordial, professional people
Jim Granfor
Rating:
3.0
Customer did not leave a comment.
Martin Gonzales
Rating:
5.0
N:A
Errod Clayton
Rating:
5.0
Very well accommodating, staff was very helpful and professional, I very much appreciated the support and courteousness.
Fred Powell
|
Overall Experience
Rating:
5.0
Need to fix bugs on Uhal app. Was not Not able to do pick up on app. Only thru Google chrom.
Osbaldo Garcia
Rating:
5.0
Prompt service. Fast and efficient check out. The two young men working when I dropped off my rental were polite and exhibit awesome customer service skills. Thank you for such such a fast and easy return.
Michael Martinez
Rating:
5.0
I would recommend your staff treat everyone the way they treated me and y'all will keep doing great. The lady in the office was great, helpful and wanted to help us. Thank you.
Caesar Barrientoz
Rating:
5.0
Customer did not leave a comment.
austin miller
Rating:
5.0
Customer did not leave a comment.
Kessy Garcia
Rating:
5.0
Customer did not leave a comment.
maurice walker
Rating:
5.0
Very friendly and great customer service. The lady that helped me was beyond amazing and helpful with everything.
john duck
Rating:
4.0
Customer did not leave a comment.
Gary Angelo
Rating:
5.0
Great customer service!
Michael Huse
Rating:
4.0
Customer did not leave a comment.
Navasha Byrd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremiah Boutin
Rating:
5.0
Great service. Thank you
Daniel Sebeck
Rating:
5.0
Customer did not leave a comment.
MARKEL CARTER
Rating:
2.0
Staff were kind but incredibly slow
Morgan Lubenow
Rating:
5.0
Customer did not leave a comment.
Leslie Shelton
Rating:
4.0
Customer did not leave a comment.
Kempapura Murthy
Rating:
5.0
Excellent customer service from Wanda and her staff. Well maintained and a very well run operation. Highly recommend this location.
Benjamin Plank
Rating:
3.0
Staff was friendly and helpful. Assisted me with any questions.
Della Grant
Rating:
5.0
Customer did not leave a comment.
Aundrea Hage
Rating:
3.0
Customer did not leave a comment.
Tommy Chaney
Rating:
5.0
Customer did not leave a comment.
Steven Ramirez
Rating:
5.0
When returning the truck the app didn't want to upload my photos, it was much easier on the web page.
Jena Robinson
Rating:
5.0
Very helpful, courteous and professional.
Ronald Kirkpatrick
Rating:
5.0
Customer did not leave a comment.
Larry Murphy
Rating:
5.0
Customer did not leave a comment.
Teddy Kemp
Rating:
5.0
Wanda was very professional and easy to work with. An asset to your company thanks
Teddy Kemp
Rating:
4.0
Customer did not leave a comment.
Fredrick Terrell
|
Overall Experience
Rating:
5.0
Great staff nice vehicles and even better customer service/care.
Wilson Hallmark
Rating:
5.0
Customer did not leave a comment.
Joe Murphy
Rating:
5.0
Customer did not leave a comment.
Carlos Bourne
Rating:
5.0
Nothing, staff was helpful and nice.
Henry Bueno
Rating:
4.0
Customer did not leave a comment.
Jason Williams
Rating:
5.0
Customer did not leave a comment.
Durward Durbin
Rating:
5.0
The staff was friendly, yet professional. I’m a returning customer and has done business with this location in the past. I look forward to using them in the future.
Errod Clayton
Rating:
4.0
Customer did not leave a comment.
Debbie Worley
Rating:
5.0
Large selection, fast, friendly service, good location.
JAMES FEATHERSTON
Rating:
5.0
I can’t remember her name but she was so helpful, her suggestions were spot on. Very friendly and quick in the computer. Would definitely recommend this Temple U-haul location.
Katherine Botz
Rating:
5.0
Customer did not leave a comment.
Leroy Brown
Rating:
5.0
Customer did not leave a comment.
Gary Shea
Rating:
5.0
Customer did not leave a comment.
Jennifer Paoletto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stewart Dearing
Rating:
5.0
Customer did not leave a comment.
kim sebek
Rating:
5.0
Yes, the equipment was dirty, but it’s a trailer. Customer service was outstanding.
Giovanni Fuentes
Rating:
5.0
Great job 👍
Ralph Jimenez
Rating:
5.0
Customer did not leave a comment.
Daniel Powers
Rating:
5.0
Best location always friendly staff!😊😊
Angel Roman-Murphy
Rating:
5.0
Customer did not leave a comment.
Kathleen Winters
Rating:
5.0
Customer did not leave a comment.
Andraya Scott-Harris
Rating:
5.0
This Uhaul location is most excellent! Everyone is friendly and knowledgeable. They all go above and beyond to make your transactions smooth and easy. The storage units and rental equipment are super clean and well maintained.
Jody Rogers
Rating:
1.0
The uhaul companies do not seem to be on the same page and have different processes.
patrice maximo
Rating:
4.0
Customer did not leave a comment.
randall gibson
Rating:
5.0
Customer did not leave a comment.
Joshua Mesecke
Rating:
5.0
Customer did not leave a comment.
Catrina Davis
Rating:
5.0
Customer did not leave a comment.
Steven Johnson
Rating:
5.0
Very smooth pick up a return.
Leonard Lippert
Rating:
1.0
When we got there they screwed up our reservations, I took forever to correct. Once we got moved and went to return the truck there was no clear area to go to speak with a rep. Then when we attempted to return it the check-in link was not working and again no clear instruction. When I called the next day to explain what happened I found out they charged us $128 when I called to find out why the guy was rude and found they charged an extra day and additional items. I called to get it corrected and they only corrected a portion of the issue. I will not be using U-haul ever again..
graeyson Bradhurst
Rating:
5.0
No complaints.
Location was close to where it needed to be and convenient.
The Truck Share/Mobile Proccesss was a bit of a pain but not related to location.
Tomas Capolongo
Rating:
5.0
Customer did not leave a comment.
Enoch Munson
Rating:
4.0
Can't recommend specific improvements. The staff were all very polite and attentive to my needs. Good job by all. Thanks!
Robert Grundborg
Rating:
5.0
Customer did not leave a comment.
Cindy Lemoine
Rating:
5.0
Customer did not leave a comment.
Clifford Woods
Rating:
5.0
Customer did not leave a comment.
Isiah Davis
|
Online Move In
Rating:
5.0
Excellent service and the staff were very helpful. I always recommend Uhaul 👌 😌.
RAFAELA BENJAMIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nikki tezino
Rating:
5.0
Customer did not leave a comment.
Nancy Craig
Rating:
5.0
Customer did not leave a comment.
Steven Lawson
Rating:
5.0
Great customer service
Matthew Cornett
Rating:
5.0
Customer did not leave a comment.
Rohn Fenity
Rating:
5.0
They accommodated us even though we were running late.
cesar moore
Rating:
5.0
Customer did not leave a comment.
Rhonda Beckers
Rating:
5.0
Customer did not leave a comment.
Melanie Lillard
Rating:
4.0
The guy at the front desk was rough around the edges. A bit rude but helpful.
George Yelverton
|
Online Move In
Rating:
5.0
A little pricey, but I suppose worth it.
CHEYENNE ASHMORE
|
Overall Experience
Rating:
5.0
Very friendly staff helped us with a free month for a one way rental.
lee worbington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Logan Burke
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful. The facility is super clean and secure.
Jody Rogers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THEODORE ERVIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Felicia Leggett
|
Overall Experience
Rating:
3.0
The place has a rat problem.
Dennis Smith
|
Overall Experience
Rating:
5.0
This is the first time I needed a storage facility. I was pressed for time to store some items and when I called to the time I had left was only 2 hours. I was able to move in my belongings within the time I had! Although I would have preferred an actual person to be there to help me in the storage facility, the Self move in option was not as difficult as I imagined it.
Jose Flores
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
nolen thomasee
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Heather Strickland
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LaTavia Falls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANNE CAPLE
|
Overall Experience
Rating:
5.0
Syreeta was very helpful and very courtesy.
thank you for a great staff 👍
THEODORE ERVIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william hendricks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven jayo
|
Overall Experience
Rating:
5.0
Wanda's team is always reliable!
Keep up the great work!
SIDNEY DELOACH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONALD THOMAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BELINDA BECOAT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAYLA ROLLIE
|
Overall Experience
Rating:
5.0
Wanda he been mire than a blessing in assisting me the past year or 2 thanks so much U-Haul for your outstanding service!
Amanda Lucas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jason Mccarty
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JIMMIE HOPKINS
|
First Impressions
Rating:
5.0
I was not happy about the fact that I asked to drop trailer in waco tx but had to drop in temple tx
Wayne Anderson
|
First Impressions
Rating:
4.0
My only issue was the rates increasing more frequently than any place I've ever rented a unit from. The increase to 120.00 a month was more than I could afford and that prompted me to clear my unit and end my rental.
EDRA KANAVY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAUL CORTEZ
|
First Impressions
Rating:
5.0
Ms. Wanda was so sweet and knowledgeable. She has helped us twice in our moves and I will not use another Uhaul site besides hers. She is awesome!
Brenda Ellenbecker
|
Overall Experience
Rating:
5.0
I would use storage again everything was always at my convenience Thank you
MARY MADDEROM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAKOEDA LARA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Hayward
|
First Impressions
Rating:
5.0
Very nice and helpful staff.
Larry Dowden
|
Overall Experience
Rating:
5.0
I love the staff and convience of this place! IT's the BEST!
Brenda Ellenbecker
|
First Impressions
Rating:
2.0
Customer service was very poor.. was not informed the office for pickup would be closed, and had a reservation for pick up in a totally different location in which we live 1 1/2 hour away and especially in bad weather.: spoke to several different people and was very rude.. would never recommend to anyone
Heather Strickland
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LATASHA HARRISON
|
Overall Experience
Rating:
5.0
Great facility. Employees are kind and helpful. Overall great experience!
Bryan Ray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clearance Smalls
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theodore Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robin couvillon
|
Overall Experience
Rating:
5.0
Joseph went above and beyond the call of duty to help me out when returning the truck and the hitch. I’m very pleased with his respectfulness and his ability to make you feel good about your purchases.
Tywanda Bethel
|
First Impressions
Rating:
5.0
I unfortunately saw a little evidence of some kind of leak.
MARK GILLILAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorenzo Dominguez
|
Overall Experience
Rating:
5.0
Staff is super friendly and very helpful
BRIDGET Crow
|
First Impressions
Rating:
5.0
Very helpful and very nice very clean
MARY MADDEROM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOBBY BROWN
|
Overall Experience
Rating:
4.0
Saw it from my apartment
Tom Talbot
|
First Impressions
Rating:
5.0
All the staff were very professional and courteous during all my visits. Would recommend this facility for any of your rental or storage.
Special thank you to Mary for her expedited service and honestly.
Alvin Overman
|
Overall Experience
Rating:
5.0
The general manager, Wanda was very nice and helpful.
SHIRLEY HOLLOWAY
|
Overall Experience
Rating:
5.0
Wanda was very kind and helpful.
Larry Dowden
|
First Impressions
Rating:
5.0
Store Manager Wanda at South Temple location went above and beyond to make sure my whole experience was great!
LUPE CAMPOS
|
First Impressions
Rating:
5.0
Extremely helpful staff and explained the process in depth. Wanda is a great leader and takes her time as in instruction to her staff in ensure compliance and satisfaction to the customer.
AWESOME TEAM!
Alvin Overman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANE SAPP
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin couvillon
|
First Impressions
Rating:
5.0
Thanks for 7yrs. Of a wonderful relationdhip.
CHARLES MATHES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER ADAMS
|
Overall Experience
Rating:
5.0
Great customer service by JD. He was able to give us all the information we needed and more to answer our questions. It made it very simple for us to decide which storage we wanted to go with.
Thank you JD!
FRANCISCO GOMEZ
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BOBBY BROWN
|
First Impressions
Rating:
5.0
The staff at this U-Haul facility are very friendly and always willing to help.
OSCAR MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAFAELA BENJAMIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA VIRES
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
James Duncan
|
Overall Experience
Rating:
4.0
This facility was great. The other storage location on IH35 was lousy and old. Rain would cause flooding and the gravel became eroded twice. Two employees were not very nice to work with.
james palla
|
Overall Experience
Rating:
5.0
Bueno todo El tiempo
Carlos Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward Sims
|
Overall Experience
Rating:
3.0
Wanda was amazing and helpful. We were customers for many years and took comfort in knowing that our family memories were safe. However, in 2018 UHaul, as an organization changed, and I no longer felt safe about our belongings. I have not been allowed to speak with Wanda since then. Yesterday was a bad experience because we both felt our business for 15 years meant nothing. We know that even though we paid for the month of June, there is no refund even if you rented to someone else today. Perhaps I am overly sensitive because of my son, who is deceased, has all of his worldly possessions in there. We lived in Alaska and would try to move our things for many years. However, it was too painful for me, so we waited another year.
I will not ever use UHaul storage, even in Alaska, because the company cares about $ and expansion more than customers. I will find mom and pick organizations from now on.
I am certain you will continue to amass fortunes .. so be it. The younger folks do not know the difference.
Thank you for letting me get this off my mind.
At least I will never fear for my possessions in the future. Go bully someone else.
MICHAEL LANCASTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYCE WALKER
|
Overall Experience
Rating:
5.0
The general manager, Ms. Hall helped me. She is so sweet and helpful. I feel like I've made a friend. Outstanding Service.
SHIRLEY HOLLOWAY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quinton Amerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET CROSBY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frank montez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derek shamlin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Wesson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HAROLD LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENNIS BRASSFIELD
|
Overall Experience
Rating:
5.0
This experience was timely and helpful. Better than other storage experiences that I have had.
Mark Frusha
|
Overall Experience
Rating:
5.0
Staff was great! Real helpful and friendly.
Terrese Albright
|
Overall Experience
Rating:
5.0
they where very good and helpful so thanks you for showing up for work have a Blessed Day!
Anita Martin
|
Overall Experience
Rating:
4.0
Three employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .
Samuel Longacre
|
First Impressions
Rating:
5.0
Always friendly and helpful.
Brad Gunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Jackson
|
Overall Experience
Rating:
5.0
If I need a storage facility again I would definitely use this place!
barbra Pollak
|
Overall Experience
Rating:
5.0
Wanda and the rest of the crew are awesome. 5 Stars to all!!!
Ron Wood
|
Overall Experience
Rating:
5.0
The location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.
Candie Powers
|
First Impressions
Rating:
5.0
Wanda and her staff are courteous and professional. Very helpful with my needs.
Mark Frusha
|
Overall Experience
Rating:
5.0
Staff was very nice and friendly y'all need to buy them some lunch soon
Anthony Jefferson
|
Overall Experience
Rating:
5.0
Very friendly and professional staff.
Clifford Erixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLTON DUNCAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clifford Erixon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anntrina Good
|
Overall Experience
Rating:
3.0
Y'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back
Sandra Jackson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CRYSTAL SCHWAKE
|
Overall Experience
Rating:
5.0
Awesome group of coworkers
EARLY RODGERS-CHRISMAN
|
First Impressions
Rating:
5.0
Great service love the clicker instead of an access code
Anntrina Good
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquita Greene
|
Overall Experience
Rating:
5.0
Ms Wanda is a soul to be reckoned with. She works hard to help her customers. She give excellent service and is a welcoming smile when you walk in the door. When I leave I want to say have a fantastic day and God bless and love you guys. This is how all the people there make you feel. If I could give this place "more stars" I would. They deserve to be recognized and praised for all their hard work. I wish more businesses in the area would follow their example. Uhaul and Ms Wanda thank you for your kindness and support in all that I have been through. I wish you nothing but the best.
Jennifer Melear
|
Overall Experience
Rating:
5.0
The Temple location is the BEST moving experience ever! We all know that moving is a beating all around - Wanda and the staff were of the greatest help and I couldn't be more appreciative! The only thing I'm missing is the receipt for my storage unit (I need to turn that into my employer as a moving expense) If someone could please e-mail me that, thatvtoo would be a huge help! - You are all wonderful and thank you all so so much!!
John Shallies
|
Overall Experience
Rating:
5.0
Wanda was amazing! She was considerate and kind. The staff was well informed and helpful.
MIA GUILLEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES ROTAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlton Sargent
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth Jimenez
|
First Impressions
Rating:
5.0
Representative that helped us with the storage unit was very friendly and helpful
Jose Solis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Mazuca
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marie trudelle
|
Overall Experience
Rating:
5.0
Amazing service! Went above and beyond to help with our needs highly recommended!
Tanya Harder
|
Overall Experience
Rating:
4.0
"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.
cynthia loya
|
First Impressions
Rating:
5.0
I love Mrs. Wanda and her staff they were awesome
Shevonlinda Lurry
|
Overall Experience
Rating:
5.0
Wanda was amazing! I really appreciate the amazing customer service, and kindness.
MIA GUILLEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marie trudelle
|
First Impressions
Rating:
5.0
Excellent customer service and secure storage facility
SUZANNE DEVILLE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Hasshaw
|
Overall Experience
Rating:
2.0
Terrible experience..will NEVER use uhaul again because of this location.. $16xx.xx spent and cant even get customer service!
My move out date was 3/20/2021
Read my contract!
Sarah Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES LINA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ASHLEY HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Gerni
|
Overall Experience
Rating:
5.0
Wanda was very helpful in securing my second unit.
Mark Frusha
|
First Impressions
Rating:
5.0
Wanda and the team at this facility were amazing. Very grateful for their excellent customer service.
maria cochran
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney Lindsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Walker
|
First Impressions
Rating:
5.0
Wanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.
Ron Wood
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ASHLEY HARRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela barron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Stermer
|
Overall Experience
Rating:
5.0
Wanda and Andrew are simply the best. I could not ask for any more pleasant, courteous, helpful people. On a scale of 1-10, they are both 10's.
Ron Wood
|
Overall Experience
Rating:
4.0
The staff was friendly and very helpful.
Ron Wood
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Samantha Alvarez
|
Overall Experience
Rating:
5.0
Ms. Wanda Hall was patient and explained every step in detail. She also showed me a model of the storage area that would best meet my needs.
JEWEL LADELL
|
First Impressions
Rating:
4.0
The Rodent traps are good, I think that their should have been bait instead of my belongings.
Dianne Cox
|
Overall Experience
Rating:
5.0
I have been using this facility at this location for storage and moving truck rental since 1996. I have always received excellent customer service and have never had any issues at all. I have recommended it 2 multiple friends, family, and coworkers and will continue to do so.
Ernest Fuller
|
Overall Experience
Rating:
4.0
Good job!
DEVARAL BARNETT
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
aaron smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA BATTLE
|
Overall Experience
Rating:
3.0
The lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling.
It is convenient and seems secure.
Meera Beharry
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRYCE HURD
|
Overall Experience
Rating:
5.0
All the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Thank you!
Sue Cornelius
|
Overall Experience
Rating:
5.0
The gentleman was very professional and helpful !
BRYCE HURD
|
First Impressions
Rating:
4.0
Staff was always very helpful and available.
Olivia Schrecengost
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Sandlin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Madeline Dietrich
|
First Impressions
Rating:
5.0
Andrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.
Sandra Rawlins
|
Overall Experience
Rating:
5.0
Every time I needed help staff was easily accessible, I would go back to them should I need storage again
Timothy Harris
|
Overall Experience
Rating:
5.0
Ms. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.
Ernest Fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hannah Taylor
|
Overall Experience
Rating:
5.0
The staff are quick to answer questions and the phone when you call.
Mary Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Feldtman
|
Overall Experience
Rating:
3.0
Found a dead rat on top of one of my open shelving unit.
KENNETH MOLETTE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cecil Don Barfield
|
Overall Experience
Rating:
5.0
I only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.
William Rachal
|
Overall Experience
Rating:
4.0
None
Bennie Perkins
|
Overall Experience
Rating:
5.0
I was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...
Wanda Nichols
|
First Impressions
Rating:
5.0
Wanda was wonderful in explaining and getting us a unit
Deverie Hasshaw
|
First Impressions
Rating:
5.0
The manager made it easy to check out and get out of there
mary thomason
|
Overall Experience
Rating:
5.0
the customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed
Mary Atkinson
|
First Impressions
Rating:
5.0
Staff friendly, knowledgeable, and welcoming
mary thomason
|
First Impressions
Rating:
5.0
Super friendly and great service.
Tailor Brown
|
First Impressions
Rating:
4.0
Great facility and friendly staff. Still upset I couldn’t use any of my earned storage time for the unit.
Jarrid lovenburg
|
Overall Experience
Rating:
5.0
Wanda runs a tight ship but it’s amazing! She saved the day for UHaul with me!
Brianna Wilganowski
|
Overall Experience
Rating:
5.0
Great facility and fantastic customer service.
Steven Tabat
|
Overall Experience
Rating:
3.0
When I check out, I was told no Refund I was paid up for the whole month??
Raymond Jacinto
|
Overall Experience
Rating:
5.0
This location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.
Brianna Wilganowski
|
First Impressions
Rating:
5.0
Wanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.
Jennifer Melear
|
Overall Experience
Rating:
4.0
Staff very helpful.+
Rene Santiano
|
First Impressions
Rating:
2.0
I understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin
Stefani Collins
|
Overall Experience
Rating:
5.0
The unit was well maintained, clean and secure.
oscar Vargas
|
Overall Experience
Rating:
1.0
I called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.
ANDREA TAPLIN
|
Overall Experience
Rating:
5.0
No additional comments
Roy Hickok
|
Overall Experience
Rating:
5.0
Our experience using this location was great - thank you!
Ronald Ryckman
|
Overall Experience
Rating:
3.0
There was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.
Eric Childress
|
First Impressions
Rating:
3.0
Do to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge
Chelsea Martinez
|
Overall Experience
Rating:
1.0
I am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings
DANIEL SLOAN
|
Overall Experience
Rating:
5.0
Ms Wanda wonderful providing EXCELLENT service
CHRYSTAL DAVIS
|
Overall Experience
Rating:
4.0
I would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.
Barbara Quirk
|
Overall Experience
Rating:
5.0
N/A
JEFF GIBSON
|
Overall Experience
Rating:
4.0
This is a good company. I have not a complaint one.
Jack Stein
|
Reservation
Rating:
5.0
Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.
Susan Pena
|
Reservation
Rating:
5.0
Great staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!
JODY HUSKEY
|
Overall Experience
Rating:
5.0
We are very happy with this facility and would use it again if the need arises.
Steven Nichols
|
Overall Experience
Rating:
5.0
Went out of the way to help me. A great location and knowledgeable people
Steven Hall
|
Overall Experience
Rating:
5.0
We were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Thank you!