4861 S Tamiami Trl
Sarasota,
FL
34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd, Across street from Olive Garden + Landings shopping center)
4861 S Tamiami Trl
Sarasota,
FL
34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd, Across street from Olive Garden + Landings shopping center)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service reps were very helpful and friendly
Julio O.
Rating:
3.0
Battery died while I was using truck multiple times. When I went to return my truck my car was blocked in the parking lot
Joshua C.
Rating:
5.0
Customer did not leave a comment.
Henry Y.
Rating:
5.0
Customer did not leave a comment.
Mikita H.
Rating:
5.0
Friendly staff. Cora was especially professional
JAMES F.
Rating:
4.0
Customer did not leave a comment.
Gary K.
Rating:
5.0
Customer did not leave a comment.
Scott P.
Rating:
5.0
Customer did not leave a comment.
steve F.
Rating:
5.0
Customer did not leave a comment.
Jim L.
Rating:
5.0
Customer did not leave a comment.
frank I.
Rating:
5.0
Customer did not leave a comment.
Gianna K.
Rating:
4.0
Customer did not leave a comment.
George D.
Rating:
4.0
Close the windows so you don't have water in the truck when it rains.
Mark M.
Rating:
5.0
Customer did not leave a comment.
Vicki F.
Rating:
5.0
Customer did not leave a comment.
william P.
Rating:
5.0
Customer did not leave a comment.
robert L.
Rating:
5.0
As for am happy the staff was very friendly and helpful .
Luckman J.
Rating:
5.0
Good service
Betsy K.
Rating:
5.0
Customer did not leave a comment.
Alan M.
Rating:
3.0
Customer did not leave a comment.
scott M.
Rating:
5.0
Customer did not leave a comment.
roniel C.
Rating:
5.0
Customer did not leave a comment.
JANET S.
Rating:
5.0
Customer did not leave a comment.
Glenn G.
Rating:
5.0
Great customer service and friendly attitude.
alex S.
Rating:
5.0
Customer did not leave a comment.
robert C.
Rating:
5.0
They did a great job and had it done when promised.
howard L.
Rating:
5.0
Customer did not leave a comment.
Andrey S.
Rating:
5.0
Customer did not leave a comment.
Marty I.
Rating:
5.0
Customer did not leave a comment.
William F.
Rating:
5.0
Customer did not leave a comment.
Ray M.
Rating:
5.0
i will always choose uhaul they were helpful, super pleased and professional!
chellie S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce S.
Rating:
5.0
Smooth as silk, fast and convenient.
anthony M.
Rating:
5.0
not a thing
Thomas M.
Rating:
5.0
Customer did not leave a comment.
Lazaro J.
Rating:
5.0
Customer did not leave a comment.
Cristen P.
Rating:
5.0
Customer did not leave a comment.
Marc D.
Rating:
4.0
Customer did not leave a comment.
Samuel V.
Rating:
4.0
Customer did not leave a comment.
Mary F.
Rating:
5.0
Sarasota made the process very easy.
barbara S.
Rating:
5.0
It's always consistently good! 👍
Cristen P.
Rating:
5.0
Customer did not leave a comment.
KATHY K.
Rating:
5.0
Great and easy to use.
Steven W.
Rating:
5.0
Easy online process. Self return function is easy.
Good job!
todd T.
Rating:
5.0
Customer did not leave a comment.
JOHN C.
Rating:
5.0
The right rear tire only had 40psi pressure and had to be topped off.
The staff in Sarasota was very friendly.
Michael G.
Rating:
3.0
Will be using someone else in future. Your shrinkflation is to thank and i think you know what I mean….
David M.
Rating:
5.0
Customer did not leave a comment.
jim V.
Rating:
5.0
Customer did not leave a comment.
Lisa F.
Rating:
5.0
Everything was smooth and easy. Everyone was extremely helpful answering my questions.
Cristen P.
Rating:
3.0
The trailer I rented leaked. It rained all day and my boxes got wet in the leaky corner.
Elaine H.
Rating:
5.0
Customer did not leave a comment.
Aliz K.
Rating:
5.0
Customer did not leave a comment.
Douglas W.
Rating:
4.0
Staff very friendly and helpful. Committed to a two hour install and met my expectations completely.
Jim H.
Rating:
4.0
Customer did not leave a comment.
elisandra M.
Rating:
5.0
Customer did not leave a comment.
DIANE F.
Rating:
4.0
Customer did not leave a comment.
Caitlin M.
Rating:
5.0
Customer did not leave a comment.
Robert C.
Rating:
5.0
Customer did not leave a comment.
JOHN R.
Rating:
5.0
Customer did not leave a comment.
Bryan B.
Rating:
5.0
I reserved a dolly and a hand truck...expecting that they would be available and reserved. They were not and the desk associate stated that only the truck was guaranteed. Fortunately, I was able to purchase them elsewhere and in a timely manner. Had that not been the case, I would have been screwed. In my opinion, as an owner of a company that has retail locations in ALL 50 states, that is bad business. If you are unable to provide an inventory system then I would suggest CLEARLY and BOLDLY state there is no guaranty for your rentals.
James S.
Rating:
5.0
Customer did not leave a comment.
Carla H.
Rating:
5.0
Customer did not leave a comment.
David A.
Rating:
4.0
Improve mpg capacity on the 10' trucks. Drove only 50 miles, yet needed to replace over $23 i(7 gals.) in fuel costs. That requires to about 7 miles per gallon!
Lewis L.
Rating:
3.0
A truck advertised as $19.95 cost $65
Fuck you. False advertising
james H.
Rating:
3.0
No where to leave car , had to cross 6 lanes of traffic to cross to park and walk to get back my vehicle. Even the crosswalk light was only long enough for me to get to median and dangerous to stand there waiting for another light. Ridiculous., make arrangements with next door or allow to park by trailors. Had to walk long way to light.and still dangerous
Wendy B.
Rating:
5.0
Fantastic work by Stefan and Alicia. Their speed of service, amazing customer service and knowledge far exceeded my expectations. I would go nowhere else! Thank you for an outstanding job :-)
Rachel G.
Rating:
4.0
Customer did not leave a comment.
mayerling G.
Rating:
4.0
WELL.....I was happy until I found out how LUCKY I got after the
tow settup was diagnosed at my drop off location as TOTALLY incorrect.
Ignorance is bliss, but we BOTH got VERY lucky the vehicle remained on the trailer.
PHILIP Z.
Rating:
4.0
Everything went great
However I was charged $6 for gas AND charged by the mile.
I drove just 7 miles.
I believe that was price gauging.
The attendant was embarrassed that I was being charged but couldn't adjust bill.
Robert H.
Rating:
5.0
Customer service was great,I was in and out quickly and their wasn't any surprises
Daniel R.
Rating:
4.0
Customer did not leave a comment.
Ken J.
Rating:
5.0
Customer did not leave a comment.
chris O.
Rating:
4.0
Customer did not leave a comment.
William B.
Rating:
4.0
Customer did not leave a comment.
Daryn W.
Rating:
5.0
Customer did not leave a comment.
Frank K.
Rating:
5.0
Seamless and efficient
Paul T.
Rating:
5.0
Don't park the trucks so close to each other that the mirrors overlap. If I hadn't noticed, I would have damaged mirrors on both trucks when backing out of my space.
Linda H.
Rating:
4.0
Customer did not leave a comment.
Dalton P.
Rating:
5.0
The online rental was outstanding and saved me time at the U-Haul store
rena E.
Rating:
5.0
Customer did not leave a comment.
michael F.
Rating:
3.0
Customer did not leave a comment.
ben H.
Rating:
2.0
Staff seems to care less that we existed as customers on top of your uhaul movers tried to shakedown my fiance for a $200 packing tip after they stole the pay code from her. The police were called and uhaul didn't care. Said “it's not our fault†so you shouldn't let movers use your platform nor your name unless you make it seamless to customers.
William F.
Rating:
4.0
Customer did not leave a comment.
bruce C.
Rating:
4.0
Customer did not leave a comment.
Gilbert W.
Rating:
5.0
Great service and no issues
Keith F.
Rating:
5.0
Very easy process and a very good rate.
Samuel V.
Rating:
5.0
Customer did not leave a comment.
Dedrick B.
Rating:
5.0
Customer did not leave a comment.
Ernest H.
Rating:
4.0
Escort customer to their trailer/vehicle to assist if necessary
Jane W.
Rating:
5.0
Customer did not leave a comment.
louis M.
Rating:
4.0
Customer did not leave a comment.
Steven S.
Rating:
5.0
Customer did not leave a comment.
Richard D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
don B.
Rating:
5.0
Excellent customer service , smooth and easy rental process.
RAMON S.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Great staff, very happy.
Karl M.
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
Rating:
5.0
Customer did not leave a comment.
vincent S.
Rating:
5.0
Very helpful and nice
Margaret D.
|
First Impressions
Rating:
4.0
i only like the new trailers. the old equipment they get from corporate could not be much worse.
Jonathan H.
Rating:
5.0
Staff was accommodating and thorough. Friendly also!!
Thank you
John S.
Rating:
4.0
Customer did not leave a comment.
steve C.
Rating:
2.0
Isles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.
Tracy B.
|
Overall Experience
Rating:
3.0
Priced too high
Renee B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENDA R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Everett H.
|
Overall Experience
Rating:
5.0
Todo fue excelente, Alicia fue muy amable.gracias
Jorge A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynee P.
|
Overall Experience
Rating:
5.0
We couldn't have been better very nice people behind the counter
RAY S.
|
Overall Experience
Rating:
5.0
Alicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.
Marcelo P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patty B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patty B.
|
Overall Experience
Rating:
1.0
Poor customer service on site.
laura A.
|
Overall Experience
Rating:
3.0
They canceled us before we got there. Had to insure online that we did not cancel.
Patty B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
samuel t.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John J.
|
Overall Experience
Rating:
3.0
The promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false
John J.
|
First Impressions
Rating:
5.0
Arrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.
John C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kim B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa S.
|
First Impressions
Rating:
5.0
Cherokee was very helpful. Thank you.
JOHN R.
|
Overall Experience
Rating:
1.0
I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE H.
|
Overall Experience
Rating:
5.0
Cherokee was tremendously helpful and professional!
Peter K.
|
First Impressions
Rating:
3.0
Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cameron H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aubrey P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICCOLE H.
|
First Impressions
Rating:
5.0
John is wonderful!
NICCOLE H.
|
Overall Experience
Rating:
4.0
Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A.
|
Overall Experience
Rating:
5.0
Superb service. The guys went above and beyond to accommodate us.
Jamie T.
|
First Impressions
Rating:
3.0
The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Aubrey P.
|
First Impressions
Rating:
5.0
My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marilyn B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP T.
|
First Impressions
Rating:
1.0
This place sucks! Parking lot is overcrowded.
There is never any easy access to the loading doors to get inside. Terrible customer service!
DO NOT USE THiS FACILITY!!
mike l.
|
Overall Experience
Rating:
5.0
All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R.
|
First Impressions
Rating:
2.0
Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
michelle B.
|
Overall Experience
Rating:
5.0
Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H.
|
Overall Experience
Rating:
2.0
Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B.
|
First Impressions
Rating:
5.0
Tommy and the rest of the team are awesome!
Great customer service.
Keep it up guys and thank you for everything!
luis r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luis r.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
MARBIN R.
|
Overall Experience
Rating:
5.0
Staff was awesome - very much- truly awesome
John S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul B.
|
First Impressions
Rating:
5.0
Staff was AWESOME.
John S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Q.
|
Overall Experience
Rating:
5.0
Amazing customer service!
Sierra J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen P.
|
First Impressions
Rating:
5.0
The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
Jerry W.
|
Overall Experience
Rating:
2.0
90 degrees is unacceptable.
I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94.
When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month.
I was storing expensive, handmade acoustic guitars...
Luke H.
|
Overall Experience
Rating:
5.0
Andrew was great to work with and explained everything about the storage unit
Mark w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason M.
|
Overall Experience
Rating:
5.0
Very helpful and courteous staff. Thank you!
Autie K.
|
First Impressions
Rating:
3.0
Originally finding a place to park and access to our space was difficult.
You all made some changes and improvements and things were much better.
Russell R.
|
Overall Experience
Rating:
4.0
The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H.
|
Overall Experience
Rating:
5.0
Staff was great!
Thank you!!
sheri s.
|
First Impressions
Rating:
5.0
:)
Marianna N.
|
Overall Experience
Rating:
5.0
A real lifesaver and the staff is super friendly!
Angela C.
|
First Impressions
Rating:
5.0
Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H.
|
First Impressions
Rating:
1.0
Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D.
|
First Impressions
Rating:
5.0
Very polite and Friendly With us With respect Thanks again!
Daniel R.
|
Overall Experience
Rating:
2.0
Very bad bug problem clock roaches crawling all over
I am heart broken having to leave my life there
Deborah P.
|
First Impressions
Rating:
5.0
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b.
|
Overall Experience
Rating:
5.0
Thank you for being kind and helpful.
Cynthia M.
|
First Impressions
Rating:
5.0
Very professional and friendly staff.
Rob E.
|
Overall Experience
Rating:
5.0
Very helpful and professional
Rob E.
|
First Impressions
Rating:
5.0
Very good service and the employees were very good
George A.
|
Reservation
Rating:
2.0
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M.
|
Reservation
Rating:
5.0
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D.
|
Reservation
Rating:
3.0
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b.
|
Reservation
Rating:
5.0
I do not have words to discribe how helpful and Cortez they are.
They make my move easy.
MARLENE V.
|
Reservation
Rating:
5.0
Very friendly people. They did every thing to resolve my dificulties .
I righ recomend .
MARLENE V.
|
Reservation
Rating:
4.0
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
gordon c.
|
Reservation
Rating:
5.0
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s.
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
Alisha B.
|
Reservation
Rating:
4.0
No comments at this time
Mark B.
|
Overall Experience
Rating:
4.0
Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.