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Joel B.Customer Reviews for U-Haul Moving & Storage of South Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales people were rude. One said the "F" word. The other sat and ate funyons while assisting me. They did not answer my questions and had my drop off location scheduled very far from my new home. Frustrating.
Kelly O.Great first time experience
Jonathan L.Customer service personal had attitude when I called in the first time. My rental was relocated and I was given a cheaper price. When I got there to the location it looked like an abandoned gas station. That's when I called in and the customer service representative had attitude about helping me get another location. That new location she gave me was further out so she gave me extra miles. Once I got to the new location there was no dollies to rent. I had to purchase my own dolly.
Raven Z.Thank You for your service we will always be able to find good service with you all.
Charlie C.Great service
JACQUELINE L.Individual did not secure the trailer correctly causing damage to my truck.
Fernando G.Jacob and Bryan were great helpers. I was very pleased with there assistants they provided... Great and respectful men / wrkers
Maria H. | Overall ExperienceThe message said there would be a lock inside the unit and there was not one. I didn't buy one because I trusted there would be one. Very unacceptable
Angela G. | Online Move InI was upset because I had to bring it back. They wanted to charge me $500 to leave the trailer and Corpus christi
gregory W.Great customer service with everyone.
ALICIA D.No problems since June 2021 when I first started.
DANIEL S. | Overall ExperienceNothing..it was easy check out and check in upon my return.
Cynthia B.Very polite and helpful 👌
phillip C.Price
Anthony R.Everything was good
Deon P.Vacuum the trucks better. The truck that I rent was full of dog 🐕 or cat hair. I am allergic to cats and dog hair. I had a allergy reaction right a way .
Silvia C.Truck had lock broken off and a really bad oil leak, storage unit was missing a lock which was supposed to be inside
Joe D. | First ImpressionsThey were very professional delivered extremely well! The installer was super nice person a gentleman! I highly recommend UHaul
Dora G.Used this location twice. Great service and very helpful.
MARK D.N/A
Enrique T B.Kept trying to charge my card after I made arrangements and payments over the phone with their 800 number then corporate and myself tried to reach out to them and couldn't get ahold of them. Then today the called this morning saying that we hadn't made a payment all weekend when I have bank statements to prove otherwise
Emily S.I was extremely pleased with the customer service and the products available and purchased in store as well as in app.
Michelle C.Storage was secure but no light in the actual storage room. Had to bring flashlight to see in #104. Also please get the door fixed that only clicks but does not open. It made it hard to take my belongings to the back entrance to my car. Otherwise my experience with U-haul was alright.
Syliva R. | Overall ExperienceWas very helpful, and that Jacob fella was rather nice about helping, and friendly
Joshua C. | Overall ExperienceThey were very helpful and nice very appreciative of this place. We needed a uhaul late minute but they still did a awesome job helping us😊
Luis E.Muy buen cervicio
jose M.Zero issues. This place was great
William H.Trailer was faulty and unsafe and I turned it in within a couple hours and now I'm being charged 2 days!!!
Angel V.Great job by staff!
Manuel R.Coffee and donuts?
DAVID W.Helpful, friendly people..
Alec H.Fix your website so it doesn't show trucks that aren't available. And trucks getting 5 miles per gallon?! Ridiculous. I was charged double than what I was prepared for.
Tanja H.Uhaul truck was very dirty inside it had crumbs and dirt on the floor board and in cuo holders. Front windshield had a residue on it from inside which made it hard to see very well at dusk. On top of that the headlights were very dim and so were the high beams made driving at night very difficult and dangerous.
Rebecca R.Great and friendly service
Connie G.N/A. I dropped off after hours. Didn't communicate with a live person.
Ida G.Offer a pinch of chewing tobacco.
Michael N.Staff was not very friendly and not very forthcoming with information. The equipment was clean and in working order. I'm not sure if I would recommend this location. Only one clerk at check in (about 6pm), and a very long line.
Hector H.When I was trying to pay with my debit card your machines will not take my card I have to go across the street two pull money out of the ATM to pay for the trailer
Albert E.The uhaul was very clean however the small bottom mirror was broken on the drivers side. There was no dolly and the lock was broken. But overall the employees and everything else was great.
xenia G.Had a bunch of flies in the cargo area it was filthy to top it off I had a reservation for an appliance dolly and the guy told me it's first come first serve I though that's the reason you put in a reservation
Enrique P.I needed to return the trailer on a Saturday but all the locations near me was closed and did not accept trailers. I had a difficult time trying to find a place to return the trailer because none of the uhaul businesses would answer the phone for me or the person I was in contact with at the central uhaul office. I just took a chance and drove about 40 miles one open. They were great but wouldn't answer their phone.
DAN T.Very professional
jose C.Bryan was very professional and plellight to me and my son Brian.Praise God 🙏
Deacon Bobby Way S.All staff interacted with were very friendly, respectful and helpful.
SANDRA D. | First ImpressionsThe customer service was excellent!
Noe M.Personnel were friendly.
Patrick K.Have smaller trucks for day rental Continue excellent customer service
Ricardo R.Nice guys
jeffrey H. | First ImpressionsVery friendly staff
Richard K. | Overall ExperienceI just got one of the older trucks. The team at this store is always great!!!
Matthew V.Effortless transaction Staff was very helpful and very easy to navigate the renting process!
Arturo D.Ms. Jennifer was very sweet, helpful and had much patience. Thank you for all your help and would highly recommend this location.
Priscilla D.The gentleman on turning in the truck was outstanding, kind and polite. Excellent customer service.
Oscar P.Awesome
MARIA E.Wait time was long but customer service made up for it
Patrick L.Have employees stay off the phone while under work hours and while loading trailers
LUIS M.Old Hispanic Man with trouble walking outside hooking trailer was very courteous and knowledgeable
jose P.Keep up the good work.
Noah W.Great customer service
Rachell F.Super poor customer service. Said they wouldn't rent a Van to me after I have already equipment from them and spent in excess of several thousand dollars using their services to relocate.
RAYMOND L.Storage units to small for the price.
Patricia W. | First ImpressionsSuper friendly answered all My questions
Richard K. | First ImpressionsIt was a totally easy transition after traveling 2000 miles from Northern California. It was one of the only things that was easy lol. And moving out well I have to give it to your staff that day and especially Brian your new employee there. We had a little snafu with my moving company and the guys there went above the call of duty to help me out and I am forever. Grateful for that, so yes, Uhaul and SW Military rocks in my eyes and if I ever need anything from Uhaul again that’s where I’m going.
Angela D. | Overall ExperienceDidn’t get a check from y’all and I was trying to cancel the storage because I didn’t want it so hopefully got canceled. I said it wasn’t on there so I guess I’ll get my money back for 37 something
kristal k. | Online Move InThank y’all, Mario and Daniel in assisting me in finding the right size unit and Awesome Customer Service !!!
Jesus S. | First ImpressionsThe people at the facility were very nice and helpful. It was awesome customer service.
Scott W. | First ImpressionsExcellent customer service. Staff is knowledgeable and very nice.
Melissa G. | Overall ExperienceUhaul was great for our moving and storage needs and the store manager Jacob was very nice and super helpful we will definitely use Uhaul again in the future
Deborah P. | Overall ExperienceThank you for being so efficient
Leslie D. | Online Move InI was really happy with the service I had. Thank you.
IRENE G. | Overall ExperienceNicholas is a great help.
diane B. | First ImpressionsThis place is very helpful to have and to come to when you need you stuff moved or put in storage. And people are very courtesy .
Genevieve F. | First ImpressionsVery helpful and location of store easy to find very satisfying how trucks are clean and good run condition
Robert M. | First ImpressionsMr Jacob was & had been extremely helpful as I recently lost my husband of 38+ years & haven't been of very sain mind lately.
Desiree G. | First ImpressionsVery friendly and helpful staff. Clean facility and bathrooms. Propane availability is nice.
Tina H. | Overall ExperienceThe service representative was super helpful, friendly and went the extra mile to help a customer. I will always return to use their services. Thank you
Collette W. | Overall ExperienceGuy who runs the inside of this facility has about as much of a personality as a rock.
Kathleen S. | Overall ExperienceStorage ceiling to low not enough light inside of them
Abel A. | Overall ExperienceThank you to Jacob and all of the staff. Everyone was very helpful and professional. Will definitely recommend this storage unit. Thank you.
Enedelia V. | Overall ExperienceIdeal location for me, friendly staff, Jacob was very informative, thanks.
Robert M. | First ImpressionsRenting the storage was no problem , quick and convenient. Didn’t have no problem worrying boutt it being secure , was highly lit .
simon a. | Overall ExperienceGood storage place. No issues with my unit other than there were mice that got into it. But they had rodent control in them as well.
Joseph D. | Overall ExperienceNight and day difference then the 4502 RIGSBY AVE SAN ANTONIO, TX 78222 location. Here I was treated with respect and courtesy.
Danny A. | First ImpressionsMy wife and I were delighted with the experience and would recommend South Park U-Haul enthustically. When we arrived in San Antonio with the SuperMover, we were exhausted and needed to offload the SuperMover and go look at houses. Despite the national storage reservation system being down, your team got us in the locker immediately which allowed us to off-load and turn in the SuperMover prior to our appointment. This relieved our stress and helped us enjoy looking at houses. Once we closed on a house, accessing the storage was convenient. The grounds were clean and secure. We would recommend adding lights within the larger storage lockers. Thank you for your store's part in making our move easier.
Michael H. | Overall ExperienceAfter driving across country, my wife and I just wanted to offload the super mover and be done. The staff went out of their way to make us feel welcomed to San Antonio and to help us get our stuff off loaded and the truck turned in so we could be freed up to go look at houses. Thank you :-D
Michael H. | First ImpressionsVery simple process
Sammy C. | Overall ExperienceHad a mishap with my reservation but it got fixed in a timely manner, staff member helped and was on my way.
simon a. | First ImpressionsEvery nice and friendly and helpful with fast service
Blanca L. | Overall ExperienceGreat manager and excellent staff
Jacob A. | First ImpressionsThe issue that I have was my unit someone tried to break in to it. And management know nothing about it. And the water seal on my unit was bad. Found out the 30% of my stuff was in ruined
JASON W. | Overall ExperienceThere were a lot Mice/Rats dripping in our boxes. They had chewed their way in side! There were also big bugs that were dead and alive in our boxes! I will never recommend this U Haul to anyone!
Lynette E. | Overall ExperienceGreat service 👏
angel a. | First ImpressionsPrice is a little steep for the smallest unit which is what i am renting.
Constance J. | First ImpressionsThank you
Sammy C. | Online Move InNeed more help in office
elvira r. | First ImpressionsGreat service and very accommodating. Love the first month free for storage rental with truck rental.
Adriana A. | Online Move InDon’t like the hours at least for the closing I was on the middle of unloading and I didn’t realize the time . And I was locked unable to put the rest of my belongings inside and close the door and lock it
Ulysses M. | Online Move InPreviously left message with customer service over the phone of my over 2 week ago move out when it rolled over from facility. I had to resolve at facility recently after many unseeded late letters. Thanks for clearing matter. Always will recommend U-Haul!
ANTHONY W. | Overall ExperienceNo estoy de acuerdo tener que pagar cargo extra para poder ingresar después de horas a dejar o retirar cosas almacenadas
Arturo R. | Online Move InStaff is great! Very accommodating to my disabled veteran needs.
ANTHONY W. | First ImpressionsY’all need more communication and better help
Guadalupe A. | Overall ExperienceI dealt with Mr. Gaitan.. He was very thorough and had a friendly personality. He explained everything and He showed me where to go. He showed me how to use the entry card. He inspired confidence and trust. Thank You Mr. Gaitan.
Jesus O. | First ImpressionsGreat and easy to use!! Access and everything else that comes to moving!
Gary H. | First ImpressionsRates too high & expensive
Rose R. | Overall ExperiencePrice to high for small unit
RICARDO D. | Overall ExperienceFantastic business well maintained knowledgeable staff that takes pride in their clients
Roger C. | Overall ExperienceEverything was great, would give 5 stars overall, however I received an email saying that I’m late in my payment even though I emptied out the storage because I only needed it for 1 month. I tried getting a hold of the office but no answer.
Christian M. | Overall ExperienceJoseph was so helpful and is the only reason I rented a truck and storage unit. Excellent service provided by Joseph!!!! Thank you!
Yvette M. | First ImpressionsExtremely helpful staff. Very convenient co-location of storage and turn-in.
Erik N. | First ImpressionsThank you for all your assistance during our lost of our mother and having to move all her items within limited time. Your understanding and compassion was very much appreciated. Sincerely Mrs Reed
Cristina R. | Overall ExperienceThe manager and staff were very helpful
PATTI L. | Overall ExperienceThank you for all your wonderful service. Specially during our time of lost.
Cristina R. | First ImpressionsThe lady that assisted me in customer Service to close my account was very friendly and helpful, she gets 5 stars. The people from the store were not very friendly and were somewhat rude. Overall I like uhaul very convenient!
Alejandrina H. | Overall ExperienceExcelente
David D. | First ImpressionsEmployee was real helpful and friendly
Gabriel G. | First ImpressionsCuando estuve en la bodega guardando mis objetos encontré varias cucharachas y también vi que había trampa para ratas, me preocupa que mis cosas vayan a quedar infectados de cucarachas o mordidas por las rayas
Juan Manuel M. | First ImpressionsThe website usually never takes payments frustrating
Kurt B. | Overall ExperienceThank you Joseph for going out of your way to accommodate me with my storage and the return of my rental truck. I truly appreciate all you did and doing it with a good attitude and a smile. Hope you got to enjoy your pizza.
Monique M. | First ImpressionsSuggestion as an option to pay for additional pest control.
JAMES B. | Overall ExperienceThe owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he’s done for us. Thank you so much!
Ruth B. | First ImpressionsExcellente servicio
ARTURO C. | Overall ExperienceI was very happy with the overall experience.
Gabriel B. | Overall ExperienceThe price for a storage rooms is high and plus i should be able to get refund for the time i closed my storage early and one of the staff was rude he gave me attitude and I didn’t think that was professional of him.
Moses R. | Overall Experiencethe manager was horrible horrible customer service he treats his customers with disrespect and arrogance he is horrible to his employees the manager supervisor no ways to help is extremely disrespectful Mayor jerk for something that people get free like the storage he has a fit and makes you pay for stuff you dont need just so you wont get it completely free
Imelda V. | Overall ExperienceWe had our share of obstacles during the 1300+ miles moving halfway across the United States, and found that Uhaul was able to accommodate our needs through it all! Once again, we are grateful for the flexibility afforded to us by Uhaul during this difficult time
Amy C. | First Impressions👍
Jose R. | Overall ExperienceThank u for ur business, always Great customer services and ckean location.
Cindy S. | Overall Experience1.NO ONE ANSWERS THE PHONE. 2.THE REMOTE DOESN'T WORK 2.IF YOU NEED TO GET SOMETHING AFTER A CERTAIN TIME. YOU CAN'T.
Diane F. | First ImpressionsThe most simple pr5, very quick,
Charles A. | First ImpressionsSouth side strong !!
Paul M. | First ImpressionsEverything was As it was posted the manager of the store was cordial helpful accommodating help me meet my needs I felt like we’ve known each other for years very professional as well as the rest of the staff there clean facility and competitive pricing
Todd E. | Overall ExperienceThat was my second time to rent a storage, I would go back if I need a storage again , it’s clean , Light up and secured !!
mary m. | Overall ExperienceVery quick and friendly staff. Facility was well kept.
Ethan S. | Overall ExperienceEasy and convenient!
Jared B. | First ImpressionsEverything is okay and clean place and nice friendly workers
Clinton J. | First ImpressionsI was very satisfied with the service i was provided.
David C S. | Overall ExperienceService was excellent.
Paul G. | Overall ExperienceEvery time I have gone there’s only one person in the office to help. It takes 10-15 mins to help each customer. There’s always a line and a long wait. You need more employees.
Sandy C. | Overall ExperienceNo comment.
Tina B. | Overall ExperienceAll staff members are so helpful and courteous. This is my go to storage facility, when I need storage services. Thank guys!
Jennifer mARIE M. | Overall ExperienceThan you to the two individuals at U haul. I was in, unloaded my truck and was quickly checked out.
DANIEL G. | First ImpressionsThanks for the free month of storage.
leo s. | Overall ExperienceGreat people!!
Maria R. | First ImpressionsThe store was very clean and well maintained, and the storage area was well lit as well. The staff is extremely helpful and friendly.
Celestina G. | Overall Experience100 %
James S. | First ImpressionsHow sad that my husband a decorated Vietnam Veteran was subject to Mr Joseph Gaitan Rudeness twice. Mr Gaitan needs to be sent to a course on how to treat customers with CARE & ESPECIALLY RESPECT
LEOPOLDO B. | Overall ExperienceService was great.
michelle l. | Overall ExperienceGood and fast service , didn’t have to wait long !!
mary m. | First ImpressionsThey were very generous
ofelia d. | First ImpressionsGreat customer service!!!
Ronniza G. | Overall Experiencegreat experience
Janna M. | Overall ExperienceI was very satisfied ,keep up the good work
Gloria A. | Overall ExperienceAwesome experience I would definitely go back!!
Tyshell K. | Overall ExperienceThe manager Joseph was unfriendly. I felt rushed through out the process. I also had many of my things ruined with rats biting through items, including a sofa. I found atleast 3 dead rats.
holly c. | Overall ExperienceExcellent place, great customer service!
Ivonne C. | Overall ExperienceHorrible customer service manager would try to leave when customers wanted to talk to him he was more interested In some little girls outside
mike a. | ReservationOwner needs to be more friendly to his customers show a least a smile even if he dont feel it, cause customers are what keep him in business
Regino A. | Overall ExperienceCustomer service needs work all. insensitive to customers. Staff not well trained. Close too early and have to pay a fee after hours. Temp control too warm inside Great location. prices to high
REBECCA S. | Overall ExperienceAwful experience from general manager (Joseph) at SW Military location in San Antonio Texas to corporate office (Marissa). I would never recommend U - Haul to anyone. I did not move out on 4/30/2018 .
Delia L. | Overall Experience