Customer Reviews for U-Haul Moving & Storage of South Ocala

3,284 reviews

5555 S Pine Ave   Ocala, FL 34480
(On Hwy 441)

(352) 368-7003

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 368-7003

5555 S Pine Ave
Ocala, FL 34480
(On Hwy 441)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Employees were very helpful and took the time to find what I needed

Charles D. 
Rating:
5.0

Great customer service!

Preston T. 
Rating:
5.0

Great service

ALVIN M. 
Rating:
5.0

staff was very helpful

Stephanie T. 
Rating:
5.0

Alex was excellent, he arranged through Brandon for me to drop off the 4x8 tow behind at this facility saving me over an hours drive to drop off in Hernando. Kudos to him for exceptional service!!.

Rebecca Y. 
Rating:
4.0

This location always has the equipment needed whether trucks or trailers. Unfortunately it is almost 45 minutes to this location. I pass no less than 8 location. That have no trailers available. This happens frequently and I don't understand why only one location has everything?

Christopher S. 
Rating:
2.0

Customer did not leave a comment.

Marsha D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

The U-Haul app is a joke. Impossible to return or the active rental randomly disappears or finishes returning without any input from us.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H.  |  First Impressions 
Rating:
5.0

Great facility

RICHARD E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew B. 
Rating:
5.0

😊 THANKU 😊

Angela D. 
Rating:
5.0

Michael was awesome. Fast service.

Tanya J. 
Rating:
5.0

Customer did not leave a comment.

Stefanie B. 
Rating:
4.0

I think that the unit could have been a little cleaner…. But overall great place to store your items

Art N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Being the truck was clean upon return during after hours only having sand from your feet from the morning dew on the driver side only they should be more lenient on cleaning fee when it wasn't a detail cleaning needed. Just sand from the driver feet from morning dew a minor sweep of that was all needed upon them receiving the truck back nothing in depth.

Lillie D. 
Rating:
3.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
4.0

Customer did not leave a comment.

Raymon W. 
Rating:
5.0

Excellent people and very friendly

Art N. 
Rating:
5.0

Customer did not leave a comment.

Dwight B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

CAROL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Willie D. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
3.0

Needs profesionalism, better customer service for sure!! Lost all morning because they couldnt help me from the begining!

eddie R. 
Rating:
4.0

Customer did not leave a comment.

thomas m.  |  Overall Experience 
Rating:
5.0

Very good service. Was happy with customer support, the service, the people. The pricing was a bit difficult to understand as there were alot of different charges. A bit too many text updates. But I'm not complaining at all.

SHERRI F. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVE E. 
Rating:
5.0

Customer did not leave a comment.

MARGURITA R.  |  First Impressions 
Rating:
3.0

check in staff friendly and professional.

JULIA F. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Art N.  |  Online Move In 
Rating:
3.0

Dropped off on Sunday. Contactless Drop off. Convenient.

Rachelle M. 
Rating:
4.0

Customer did not leave a comment.

brian B. 
Rating:
4.0

Customer did not leave a comment.

vickie N. 
Rating:
3.0

The survey is about the location. Uhaul is the problem- not the location..

Anthony W. 
Rating:
5.0

I loved everything about the experience of moving my precious items across state in the U-Box. The service was good from the New York location all the way to the Ocala location. What I was disappointed the most about was that I paid for a full month of storage and I only used it for a total of 7 days and I was not able to get a dime back for the 22 days I didn't use or need. I know this is a policy U-Haul has that once you pay for your month of storage that you can't get anything back but I think it would be nice to give a prorated amount back that's not used. Especially for someone like myself who is on disabled income. Other than that a wonderful experience Thanks U-Haul.

yoland R. 
Rating:
3.0

Customer did not leave a comment.

Andres A. 
Rating:
5.0

Customer did not leave a comment.

edward C. 
Rating:
5.0

Customer did not leave a comment.

dan O. 
Rating:
3.0

No idea how to improve but know that the young man who took care of us was excellent. Very friendly, knew his job, helpful, funny and made the rental very pleasant. Thank you

traveler W. 
Rating:
5.0

Customer did not leave a comment.

Milan E. 
Rating:
5.0

Customer did not leave a comment.

Darla V. 
Rating:
3.0

Customer did not leave a comment.

Curtis F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Great experience Thank You

William A. 
Rating:
1.0

There was no lock in my unit when I arrived so I called to inform them but the facility was closed so the person I spoke to said she would let management know...the next morning someone called me and apologized for the inconvenience and offered to either give me a free month of rent or provide a lock to compensate me

Tosha L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Quick and easy

John H. 
Rating:
5.0

Staff very helpful

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
2.0

Would not allow me to rent the truck that I had reserved with the app. Forced me to rent a larger, more expensive one.

JAMES S. 
Rating:
5.0

Make sure the right size truck that is reserved is at the location you reserved it at so the costumer isn't inconvenienced and has to pay more for mileage

Crystal O. 
Rating:
4.0

Customer did not leave a comment.

Jorge R. 
Rating:
1.0

Worst experience ever . I am considering never using the company again

Jason K. 
Rating:
3.0

Mix up on pickup but otherwise everything was on the mark

Roberta G. 
Rating:
5.0

Very helpful and sweet

CAROL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trudy W. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

Customer did not leave a comment.

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
2.0

Customer did not leave a comment.

aneudy P. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE L.  |  First Impressions 
Rating:
3.0

Sloppy front end on truck; steering was very loose

Thomas B. 
Rating:
5.0

Very helpful and friendly.

JOY W. 
Rating:
5.0

Awesome and professional service

Carlos J. 
Rating:
2.0

I had damage in my unit and didn’t realize it until I was moving my stuff out. I did not take my damaged furniture out of the unit. I told the office when I left that I was not removing the damaged items. I left the items for proof of damage .It was not my responsibility for removing items damaged at their facility. They continued to harass me for payment, threatening me even though I continued to call them wanting to speak to Brandon. He was NEvER available and did not return my calls. I acted on good faith and was disappointed in the treatment I received! I called Uhaul and complained about what was happening. I received zero help and never received call backs from them either!

SILVIA D.  |  Overall Experience 
Rating:
1.0

No one Ever answers the phone. The manager never calls back nor does he even reply to emails sent. We are going through hardship due to my husband having a bad accident at work and we asked to allow us to pay weekly which it was explained to us that only the manager can allow payments but the manager never got back to us not by phone or email. Staff members sit in the office at times on their phones and the office phone would be ringing off the hook and they don’t make the slightest effort to answer it. We rented for a year and not even once did they answer the phone even though I called for days, weeks and months and had to be transferred to their answering service. We will never use this Uhaul location again and we will let everyone know about their horrible service and experience.

Wanda P.  |  Overall Experience 
Rating:
5.0

The lady at the counter was very friendly, communicative and helpful.

Joseph G. 
Rating:
5.0

Everything turned out perfectly! More than satisfied!!

Audrey K. 
Rating:
4.0

The gentleman that handled my reservation was very professional and informative. He made the process seemles. Will rent from here again.

Miguel Q. 
Rating:
3.0

Customer did not leave a comment.

Murry V. 
Rating:
5.0

No one was there to help, even though it said that they were open.

James S. 
Rating:
3.0

I literally had to stand at the door of the place to do the process of getting the truck and that was after getting on the phone with customer support. The lock to get the key was confusing. The whole process took 45mins from my time!!

Katisha C. 
Rating:
4.0

Customer did not leave a comment.

Brandi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romeu P. 
Rating:
5.0

Customer did not leave a comment.

Josue C. 
Rating:
5.0

Customer did not leave a comment.

LUIS M S. 
Rating:
4.0

Our unit had 2 doors, we were told they couldn't open the back roller door that was just padlock. Also the rear of the unit had a water leak.

GREGORY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

Nancy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayma L. 
Rating:
5.0

Customer did not leave a comment.

LARRY W.  |  First Impressions 
Rating:
5.0

Very helpful and kind staff. We drop it off at Pine Avenue Ocala. Everything was a smooth process.

maria L. 
Rating:
5.0

Great customer service

HECTOR R.  |  First Impressions 
Rating:
5.0

I made a reservation same day on New Year's Day and the location was closed. Called another location on Pines and spoke with Amanda and her Manager and they switched me to this location. They were excellent and saved me! This location was excellent too. The check in was great and the checkout was great. This is excellent service and I highly recommend. Thank you. Happy New Year

raine D. 
Rating:
4.0

The first person I talked to told me I could not have them delvered.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

Phil K. 
Rating:
4.0

The person in the office I dealt with was not real welcoming; he acted as though I was a bother, even though there was no one else there for him to deal with.

James L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
2.0

The staff that helped me through the process was great, very helpful and knowledgeable, kind and understanding as well. It was the equipment that was the problem. There was so much play in the steering that it would have been dangerous for one less experienced than I. The driver side door would not shut, the back door was tough to open and close. Inside the cab had been abuse several times as it did show. But as I said, the staff was great and the price was right.

Robert K. 
Rating:
5.0

The rental agent was excellent he helped me set up the rental and hook up the equipment unfortunately returning was totally a different situation.

Alan M. 
Rating:
5.0

I rented a car tow dolly from 5555 Pine Ave . I had a great experience at this location . The staff was friendly and very helpful. They got me in and out quickly. Their equipment lot was large enough for me get my motorhome in and out easily. I will definitely rent from this location again .

Joseph C. 
Rating:
5.0

The trailer was ready when I arrived and in good condition

RICHARD P. 
Rating:
4.0

Represantive was polite and very helpfull

Archie D. 
Rating:
5.0

Customer did not leave a comment.

Cheri B. 
Rating:
4.0

Customer did not leave a comment.

gary C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn I.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

The place was swamped, three returns pulled up at the same time. Employee did a fantastic job and got everyone out quickly.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
5.0

No issues.

Eddie G. 
Rating:
4.0

Have accommodations for handicapped customers. Standing in line is almost impossible because the wait can be long. Where are the chairs?

FELITA W. 
Rating:
5.0

Customer did not leave a comment.

VITALII S. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
3.0

I had to move my boat due to all the dirt and dust flying all over my boat due to dirt and gravel whole point of covered storage not to get stuff all inside boat.. moved to storage with all concrete and no Dirt or mud also cheaper by 40 dollars

Jeremi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
1.0

No assistance from staff what so ever. We had to back the trailer into the lot ourselves and disconnect the trailer. Ver poor service. Would never recommend U haul

Debera W. 
Rating:
5.0

Nothing. Staff was very helpful and informative. Very positive experience.

STEVE E. 
Rating:
1.0

Hire more pleasant and mentally stable people that explain what you need to do when you get the vehicle. I'm elderly and did not understand how to go in and fix mileage and they wouldn't do it, so I was overcharged for 2 miles.

Jacqueline D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
4.0

Staff was friendly and helpful. Facility is good overall.

KENNETH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JULIE D.  |  Overall Experience 
Rating:
5.0

I dud not like the rate goingvup 10.00 every year

Darren P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel A M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELINDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denis D.  |  First Impressions 
Rating:
4.0

The staff were nice.

leslie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS M.  |  First Impressions 
Rating:
4.0

Price went up too much.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asrar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles R.  |  Online Move In 
Rating:
5.0

thank you

MELINDA S.  |  First Impressions 
Rating:
5.0

Need more employees in Ocala store.

LINDA M.  |  First Impressions 
Rating:
5.0

Manager was very knowledgeable, friendly and efficient.

Juan S.  |  First Impressions 
Rating:
1.0

We have rented a covered 50' storage unit for the last 5+ years at this facility for our rather expensive motorhome. Prior to the current Manager/Owner, Brandon, the facility was kept in good condition and management was responsive to tenant's concerns. Since this new management took over the outside gravel storage area's condition has deteriorated with water & mud filled potholes prevalent all over the grounds and especially where our MH is stored. Using our space has created deep, water & mud filled ruts where the gravel has been compacted and all around our MH and throughout the covered areas there is slime and algae that is dangerously slippery and keeps our camper and tires filthy as well as being a health/safety hazard. A good amount of the time the gates are broken or not locked at night, so the area is not secure 24hrs. I have several times requested, both in person to Brandon and his staff as well as via email to him for more gravel & algae/weed control for our space to remedy some of these safety and performance issues and have been completely ignored or told that he would "look into it". During one of my discussions with him, while some new gravel was being put in the general driving areas several months ago, he informed me that he would "check with Corporate" to see if they'd buy some; there's been no response or action on that request either! Over the last couple of years the rent has gone up while the condition and management of this facility has gone down. YES, this is the most reasonable cost for a covered boat and motorhome/camper storage facility in the area BUT it is the worst condition facility of this type I've seen in the area with the most unresponsive management I've found and highly recommend you not do business here until changes are made. We are glad to be gone and wish all the other tenants "good luck"!

Andrew C.  |  Overall Experience 
Rating:
4.0

Thanks, everything is good

robert p.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NORM M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith H.  |  First Impressions 
Rating:
5.0

Thanks Brady!!! You and Salvador were AWESOME. I appreciate all of your assistance. I'll be back if I need storage again.

Sabrina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica W.  |  Overall Experience 
Rating:
3.0

I had to throw a lot of minmores away. Because of the flooding!. Did not afford a month free.

Hope P.  |  Overall Experience 
Rating:
3.0

No comment

robert p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AJ B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Online Move In 
Rating:
5.0

The mgr and others never smiled or really ever talked to us. Seemed unhappy

Patricia f.  |  Overall Experience 
Rating:
5.0

From Stacy who arranged my reservations for a U-Haul storage unit, a truck, and movers called Who's Moving? the entire experience was fabulous! We arrived in the morning to pick up the 17' truck and rent the 10'x30' unit at a far lower price. I was pleasantly surprised to get the first month FREE! The gentleman who handled renting me the truck and storage unit was very helpful and explained the process efficiently. Who's Moving? Was also professional and did a great job loading and unloading the truck in 3 amazing hours including travel time! LaToya took care of the.logistics and Ronald and Devin were fantastic in loading, unloading, and taking care with my items. My experience with U-Haul was wonderful. I will highly recommend them to friends and relatives. I will make sure to post my pleasant U-Haul experience for my 3,700+ Facebook friends to view.

Karen M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARTON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marciana W.  |  Overall Experience 
Rating:
5.0

Brandon was very very helpful in everything that I needed

leon d.  |  Overall Experience 
Rating:
5.0

Great location, always clean and very nice staff. The only issue I had was sometimes the UHaul trucks are parked in front of the door and I was unable to use a cart to get in and out of the main doors.

Erica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ledah P.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly and the facility was very clean and well maintained

JEFFREY P.  |  Overall Experience 
Rating:
5.0

Keep up the great job you guys do!!! Was very happy with your services!

Gloria Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Onja B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Selina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
1.0

The main gate doesn’t work more than half the time. There’s huge uhaul trucks parked in very inconvenient spots making it difficult to maneuver the boat out. They finally put new gravel down but didn’t fill in the huge holes with dirt first so they still flood and then the nasty chalky water splashes all over the boat. There’s a homeless guy that definitely lives onsite in an old rv. Staff is seemingly useless and has no care for customer service. All these factors and the rate still increases every year. It is now not worth the cheaper price, which is why I’ve moved out.

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Luis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
5.0

Excellent service from bigining to end

Anibal S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iline R.  |  Overall Experience 
Rating:
1.0

It is impossible to reach anyone at this location. I have tried calling them directly at least 50 times over the last 5 months to discuss my monthly storage rental. You have to go through the main U-Haul number which means sitting on hold for at least 30 minutes each time. Once the unit was cleared and empty, they still charged my card for the next month. The only way it was reversed was by filing a dispute.. When we rented the unit in August we had to go to the office repeatedly because the door would not open correctly. I also used U-Haul in May from St. Augustine to Northport, AL. I returned the truck with the correct amount of fuel in Northport, AL, but they still charged me a gas fee. That took 2 months of my time to get straightened out. Try Penske.

Candy H.  |  Overall Experience 
Rating:
2.0

Although i had auto pay selected, 2 months in a row I was charged a late fee! I let the 1st one slide but the 2nd one, I didn't and moved my stuff out of there! Mind you that I've only received 1 of these late charges! The gentleman that was there that I dealt with didn't act like he was to happy to deal with me at all, passing the buck off & told me that I would have to call in to get a refund when the people I called when I had been locked out said I would have to talk to the store manager. I'm pretty sure the person that was at the counter Was the store manager, I could be wrong, but I don't think I am. I will NEVER rent anything from uhaul again! Marlon Morgan 765-490-5338

MARLON M.  |  Overall Experience 
Rating:
2.0

Back gate was always open last couple weeks and dump station broken. Didn’t like that anyone could drive in. This lead to me moving to another unit.

Tyler C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen S.  |  First Impressions 
Rating:
1.0

I had insurance but it does not cover mold and I cant prove that Ian blew water in the unit and caused it so I lost everything.

Peter P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Errol W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY W.  |  Overall Experience 
Rating:
5.0

Go6

Andres T.  |  First Impressions 
Rating:
4.0

Assume credit for unused time. Prepaid/autopsy by month.

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
4.0

Staff was always courteous and I had no issues with either my storage rental or my vehicle return.

ANTHONY A.  |  Overall Experience 
Rating:
2.0

Attendant was unpleasant and unhelpful. The rental truck returned there is dangerous and he could have cared less

GREGORY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francisco n.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and professional.

JEFFREY P.  |  First Impressions 
Rating:
5.0

Good service by everyone

EPHREN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David N.  |  First Impressions 
Rating:
3.0

Rental kept going up in price. Didn't think it was fair since I was there over 3 years.

Gerald Y.  |  Overall Experience 
Rating:
2.0

We were charged $154.00/monthly which was auto paid on Oct 13. We completely vacated on Oct 16, just 3 days after the bill date and Uhaul won’t pro-rate. Poor business to encourage repeat business or referral business. We still have about two more containers worth of stuff we need to haul cross country which is double of what we paid for with you. We were expecting to establish a relationship with uhaul but the company clearly is not interested in future business.

Kris W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca O.  |  First Impressions 
Rating:
5.0

Manager was extremely kind and courteous!

Kylah M.  |  First Impressions 
Rating:
5.0

Just an excellent experience in every way. Thanks to the team and Alex in particular.

JOHN G.  |  Overall Experience 
Rating:
4.0

Service at this location was excellent. Not having 24 hour access was inconvenient.

Sandra G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G.  |  Overall Experience 
Rating:
5.0

I didn't leave because I was unhappy! In-fact I am now paying more than I should for a smaller storage space but it is a matter of location. This place is just down the street, whereas U-haul Ocala South was miles away. They were friendly, helpful and took great care of me! I would recommend that location to anyone. Thanks guys for a great job!

Garold C.  |  Overall Experience 
Rating:
1.0

First issue, I was charged a late fee only 4 days after past due, not 5 days like the email says. Then only after ten days past the first late fee I was being charged a second late fee, not 15 days like the email says. No where does it say I would be charged twice within the first 15 days after past due. I would never recommend this storage unit to anyone, not unless I can get some of that refunded back to me.

jody c.  |  Overall Experience 
Rating:
1.0

The unit was unavailable. This casting and when i told onecof the employee he jyst saud ( I'll make a not iff it .) Nithing was ever done. Thsnk gid it was a free 30 day storage. I was going to stsy with it . But since i received third degree for it i took all my thing out yo another storage.

Buenaventura V.  |  Overall Experience 
Rating:
5.0

Above ND beyond this place really helps u

Joseph T.  |  First Impressions 
Rating:
5.0

The gentleman that waited on me all through the move in and move out process was very kind and considerate. He went up and over his way to make the transaction desirable. I highly recommend this facility for your needs. :)

Debbie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iline R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria Z.  |  First Impressions 
Rating:
4.0

I could never get staff to answer the phone on property. I had specific questions to ask about my unit & despite my efforts; even asking the call center people to reach out to the manger. I never got a call back. The pricing for the unit was by far the best in the area & facility well maintained. Customer service could be improved.

ELIZABETH Z.  |  Overall Experience 
Rating:
3.0

When I first entered I didn't care for the man's enthusiasm. He wasn't into his job. Plus i was very frustrated because I was being sent back and forth. After we talked a minute he was ok

Debbie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALAN E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ivette C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I.  |  Overall Experience 
Rating:
5.0

Rv storage electric circuit breakers are some times not enough to handle amps when vehicles are plugged in. Also hard to talk to agent leave message takes along time to get response.

GREGG K.  |  First Impressions 
Rating:
2.0

No one ever answer the phone at this location and when asked why... respond is there's something going on with the line. Need to have more than one person on the side due to have to wait a long period of time to get assistant.

CHANDRA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V.  |  First Impressions 
Rating:
4.0

Great staff and plenty of potential but my covered site was basically like parking in a pond. Major water problems which caused problems in my RV. Much much dirtier covered parking than I have used in the past. Some grading needs to happen to prevent the standing water and mold.

Landon S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert J C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert J C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B.  |  First Impressions 
Rating:
5.0

Great place to get a Uhaul

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louis b.  |  First Impressions 
Rating:
5.0

So far this was my best experience dealing with U-haul for the last 8 day with two truck rentals a 26 ft and a 15 ft truck.

BRYAN F.  |  First Impressions 
Rating:
2.0

Was late getting rental in on 24 they gave my reservation away An i had no key to get in prior night so had to get another night on truck An when i had to go back the next day had to rent a new unit An i was waiting so long that my help was needing to go into work An i An now stuck another night with the rental in Able to afford it the past three days but can’t get my belongings off truck alone An so bite I’m out time An money An don’t know how to pay for the truck An this whole rental experience has been the quest in my life An now Idek how I’m going to pray for this truck it for my rent at my new place cause of all the miss gaps An bs

SHAWN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy e.  |  First Impressions 
Rating:
5.0

The team at this location took very good care of us. Brandon was always pleasant.

Kenneth W.  |  Overall Experience 
Rating:
2.0

Staff is pretty much useless, can’t even get them to answer the phone.

Brianne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marsha r.  |  Overall Experience 
Rating:
3.0

El almacenamiento que yo tenia cuando la lluvia pasa se liquea mucho me hizo daño un televisor de de 900 dolares y lo tiré a la basura y tambien varias cajas me daño unos documentos quiero hacer un reporte acerca de eso para recuperar las perdidas

WILFREDO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ketrina P.  |  First Impressions 
Rating:
1.0

After many years of successful business doing business at tis facility, communications these final days has been uneffective, I stopped in today to clear up final business. Manager Brandon Godwin had the crappiest attitude ever...I would have fired him on the spot if he were my employee.

ERNEST F.  |  Overall Experience 
Rating:
5.0

Cameron and brandon were outstanding. Super helpful and accommodating!

Richard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marsha r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim P.  |  Overall Experience 
Rating:
5.0

Excellent service, friendly staff - overall perfect experience! Thanks!

Alexandr P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
4.0

Convenient experience. Especially appreciate the free rent for the first month!

Larry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Online Move In 
Rating:
5.0

They were very friendly and helpful.

Diana Y.  |  Overall Experience 
Rating:
5.0

I was with the Uhaul for a little over a year and I really appreciate the services they provided for me. Cudos to Cameron who was always willing to help. Thanks Uhaul

olivia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANIKA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carol p.  |  Overall Experience 
Rating:
1.0

My pictures got soaked and Ruined and I absolutely am so upset

wendy s.  |  Overall Experience 
Rating:
5.0

Customer service was very friendly and helpful and would recommend this facility to anyone needing storage

ANTHONY J.  |  First Impressions 
Rating:
4.0

A bit expensive

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patience F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda D I.  |  First Impressions 
Rating:
4.0

For those of us who work long hours in a day, our ability to get to our storage unit sometimes extends in to the evening. Having early evening restrictions allowing us to visit our storage unit was aggravating. 7:00 pm closures was the norm for the longest period of time. Only this past week did I learn from an employee that the hours were extended until 10:00 pm. I was never told that the hours had changed from 7:00 pm to 10:00 pm. The ironic part, I was vacating my unit this week when I learned of this. On the evening of the 15 of September I stopped at the office to let someone know that my storage unit was vacated and cleaned. There was a sign on the door that who ever was on duty was helping someone out on the grounds and a phone number was given to call. I called that phone number and I got what I call the U-Haul National desk. It took for ever for someone to finally help me, only to disconnect my call before I could tell them why I was calling. Again, another 15 to 20 minutes of waiting for the U-Haul National desk. Now I know the number that was printed on the door sign on the evening of the 15th is the number for that specific U-Haul location at 5555 S. Pine Ave Ocala, Florida as I have had that number logged in to my phone contacts since September 16th 2012. When I dial that number I specifically want to talk to that location and "Not" U-Haul National. I want a brief 30 second / 1:00 minute conversation instead of 20 minutes on hold only to be disconnected. I have tried to call that same number numerous times each day now since the night of the 15th and nobody ever answers the phone at that location. I keep getting U - Haul National. One final thought - Please mention to someone to look in to changing the recorded message for U-Haul National. It's annoying! Nobody wishes to hear, Thank you for calling U-Haul, Thank you for calling U-Haul, Thank you for calling U-Haul repetitively. Thank you, Bob Myers Unit 126

BOB M.  |  Overall Experience 
Rating:
5.0

We only needed short term, this location fit our needs

Edmonde E.  |  Overall Experience 
Rating:
4.0

Air hose would have been very convenient but it had a bad leak. Did appreciate the water hose and bathroom. We ended service on Sept 8, but were charged for whole month. Could we receive a prorated refund?

Harold P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny M.  |  Overall Experience 
Rating:
5.0

Brandon is excellent, set us up and granted our access quick, unit was neat and clean. I highly recommend this location.

Edmonde E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  Overall Experience 
Rating:
2.0

Never will use again.

Linda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen b.  |  Overall Experience 
Rating:
5.0

South Pine U-Haul place was excellent I will recommend my friends and family to it it was there in the time of my knees for me I wanted to say thanks

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NIQUE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan K.  |  First Impressions 
Rating:
5.0

Great place to store my motorhome.

peter f.  |  Overall Experience 
Rating:
5.0

Problem with the GFI receptacle at trailer paring spot 1021

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall W.  |  Overall Experience 
Rating:
5.0

This storage place is great for my camper. The employees are very friendly and helpful.they try to help you anyway they can. I grade them with and A experience.

Leon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystal h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Only frustration is how tight the storage space is and the ability to back into the spot in correlation to the adjoining building.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bruce w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candon E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY W.  |  Overall Experience 
Rating:
5.0

The smoothest transaction. The staff were extremely courteous and professional. The best move ever!

MARKEITH B.  |  First Impressions 
Rating:
4.0

Need a little renovations Thanks

Norma I.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mario V.  |  Overall Experience 
Rating:
2.0

my previous trailer rentals and Checking in went fine. The day before my check out. I went into the office and explain to them that I need a trailer to rent and will be leaving their facility the next day. The gentleman working the desk looked up my account, help me with the reservations of the trailer I needed and told me it would be no problem leaving the next day to make sure I have a staff member check the unit to verify it is cleaned out when I am done before I leave. The following day around 3:00 I cleaned out the storage unit and rented a trailer from them. the lady who checked me out told me that I owe for one more month because I should have cleared out the day before. I explained to her I was in the day before and the man at the desk told me it would be no problem she informed me that I owe the money and that there's nothing she can do about it and didn't really care. Then she helped me with finalizing the trailer rental and hooking it up. she must have a death wish or was poorly trained, because she tried to stand between my large truck and the trailer to back me up I asked her not to stand there and she gave me some feedback saying she had had to do it way,this is how she was trained. I told her that if my foot slipped off the brake or I accidentally hit the accelerator it would crush her and I am not backing up with her behind my truck. after further discussion I finally convinced her to move out from behind my truck. Then I had a disconnect her trailer because she didn't give me time to lubricate the ball on my hitch. After everything was hooked up I checked the tire pressure on the trailer tires. They were all low the pressure was below 50 lb on each tire with a rating of 65 lb cold tire pressure. when I brought this to her attention she told me that there was an air station inside their fence and that I can fill it up myself. I understand it's not her job to get the trailers rent ready and then if they're indicated rent ready she would expect them to be. But once a defect is found I would expect her to help fix it. Or rent me a different trailer. Not a good overall experience.

Alan M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammie l.  |  Overall Experience 
Rating:
5.0

The young man that checked us in was great

JEFFREY JOHN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles R.  |  Overall Experience 
Rating:
2.0

Kim was wonderful - exceptionally helpful and went out of her way to accommodate and the location is fairly convenient. Aside from that - the facility is pretty disappointing. We move around quite a bit due to our work and have had storage units at different locations all up and down the coast and the unit we have at this location is without a doubt the worst we've ever had. The inside of the unit is old, run down with graffiti on the walls, the concrete is cracked, the steel girders have completely oxidized and there is actually a "RAT POISON" trap in the unit. I was so disappointed upon opening the door to the unit that had we not been moving for three days I would have left and found somewhere else to go.

Curtis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
1.0

A lot of my items were damage due to rain being in unit from the bottom of door and the ceiling of unit

Nikki D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry s.  |  Overall Experience 
Rating:
4.0

Staff was awesome!!!

SILVIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack M.  |  Overall Experience 
Rating:
3.0

situation was different but in the end worked out well thanks

TIFFNY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert b.  |  Overall Experience 
Rating:
3.0

Waiting 20 minutes for someone to answer a call is beyond ridiculous! For that reason alone I might choose another storage company if I should need one.

barbie t.  |  Overall Experience 
Rating:
5.0

Staff is excellent and very helpful The young girl at the counter was so sweet and maintained a clean environment during this pandemic

Jamie L.  |  First Impressions 
Rating:
5.0

The employees are great to work with. I would recommend them to anyone

Tom S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE H.  |  First Impressions 
Rating:
5.0

Extremely helpful

Eugene T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyle m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES D.  |  First Impressions 
Rating:
5.0

Mia Holt was amazing! She was very knowledgeable and helpful. I’m telling all my friends to go see her if they need a uhaul truck!

Brandy B.  |  First Impressions 
Rating:
4.0

I only experienced an issue on the date I wanted to close out the unit. For over a hour and a half, no one was available in the office. When I went online to check out, I had to drive 30 minutes back to the unit to take pictures for posting. I wasn’t happy with that issue.

Shelia M.  |  Overall Experience 
Rating:
5.0

The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.

Roderick Q.  |  First Impressions 
Rating:
5.0

Outstanding customer service friendly willing to help you in anyway really good people to work with

Richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgil W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beatriz A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wayne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon d.  |  Overall Experience 
Rating:
5.0

$93 seems steep for 10×10 space

eric s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Always felt comfortable leaving my RV at this uhall location. Friendly staff, on site security and very fair pricing for my covered lot. I highly recommend this uhaul location.

RONALD S.  |  Overall Experience 
Rating:
2.0

Manager Tracey Pratt, very unprofessional general manager. Will NOT be back here...

ashley g.  |  Overall Experience 
Rating:
1.0

I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don’t reply to me I don’t want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!

William R.  |  First Impressions 
Rating:
4.0

Gate code didn’t work

Shelia M.  |  First Impressions 
Rating:
5.0

Friendly, efficient, and well located. Thank you for the excellent service provided.

Carl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan T.  |  Overall Experience 
Rating:
5.0

I love this place used them before, however the ceiling are peeling and stuff was dropping on my furniture. Need to fix the ceiling in the storage

Yvonne H.  |  Overall Experience 
Rating:
4.0

Overall things were very good. Management was professional but difficult to access or get call backs at times. However, when I was able to reach her she was easy to work with. The facilities were clean, but may be in need of some grading due to wash out from heavy rain. Lastly, the bay I rented was supposed to have electricity. The main breakers and/or gfi outlet was often tripped and not working and they put out locked timer boxes (I was told they were only on 3 hours per day). I only needed electricity to keep my RV batteries charged but 3 hours is not enough time. The low voltage alarm was alway ls in my RV so helpfully they can add more time to the timers. Otherwise, fair prices and a good experience. I will definitely rent there again if I have storage needs.

JEFF G.  |  Overall Experience 
Rating:
4.0

They were very helpful they explained in detail I had this storage unit order on the mobile app and U-Haul truck in the morning Wayne got it Aon then they were what do you all truck the lady little down there and she said you pay a deposit and I want to return to that afternoon there's a gentleman in there that you can paint on the visor so I was confused that was it thank you very much at bless you and have a good day and your family.

jonathan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN S.  |  First Impressions 
Rating:
5.0

Great place to store an RV

DARREN R.  |  Overall Experience 
Rating:
1.0

The manager does not care of the customer service does not return calls even when asked by corporate office

Sheila T.  |  Overall Experience 
Rating:
4.0

Very nice people. Clean and secure storage area

Danny S.  |  First Impressions 
Rating:
5.0

Excellent service at Ocala location 5555 pine ave ocala Fl!

Stacy H.  |  First Impressions 
Rating:
5.0

All the staff was extremely helpful. We will definitely recommend this location to our friends.

norm b.  |  Overall Experience 
Rating:
5.0

Great friendly and helpful staff...thank you!

Yves B.  |  Overall Experience 
Rating:
4.0

When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times

JUVENAL B.  |  Overall Experience 
Rating:
2.0

We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.

norm b.  |  First Impressions 
Rating:
4.0

Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.

Linda H.  |  Overall Experience 
Rating:
5.0

Tracy was awsome

Sylvia P.  |  First Impressions 
Rating:
5.0

Tracy is an excellent manager and staff is great!

Lisa C.  |  Overall Experience 
Rating:
5.0

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

paul c.  |  First Impressions 
Rating:
5.0

Tracey is a great manager!!!

KIMBERLY R.  |  Overall Experience 
Rating:
3.0

Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven’t paid for parking which we have had sense day one.

MELONIE M.  |  Overall Experience 
Rating:
5.0

Facilities are great, no issues, would recommend!

curtis m.  |  Overall Experience 
Rating:
5.0

Tray was great. Helpful and friendly. Excellent experience. Thanks

tony m.  |  Overall Experience 
Rating:
5.0

The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor

JUVENAL B.  |  First Impressions 
Rating:
3.0

Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.

Jacquelyn T.  |  Overall Experience 
Rating:
3.0

Most of the staff were friendly One young lady was annoyed that she had to interact with me

TONY M.  |  Overall Experience 
Rating:
3.0

Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.

stephanie h.  |  Overall Experience 
Rating:
4.0

I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude

Sue s.  |  Overall Experience 
Rating:
4.0

Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.

Phillip S.  |  Overall Experience 
Rating:
5.0

Was happy with the service. Would use it again.

deborah n.  |  Overall Experience 
Rating:
5.0

Alyssa was excellent and a pleasure to work with

michelle h.  |  Overall Experience 
Rating:
5.0

Great place easy to find great people there👍🙏🇺🇸

william g.  |  First Impressions 
Rating:
1.0

The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.

URSALA J.  |  Overall Experience 
Rating:
5.0

Both ends Providence and Oceala Fla were positive and Professional...

peter c.  |  Overall Experience 
Rating:
5.0

Did not visit facility. They delivered Uboxes to me. Great service!

Carolyn P.  |  Overall Experience 
Rating:
5.0

Great service!

thomas r.  |  First Impressions 
Rating:
5.0

Very nice place

John H.  |  Overall Experience 
Rating:
5.0

Very hood overall facility!

felix f.  |  Overall Experience 
Rating:
4.0

Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.

Gloria R.  |  Overall Experience 
Rating:
5.0

Tracey Pratt and all the employees we worked with were very helpful and professional.

JINX S.  |  Overall Experience 
Rating:
5.0

Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends

MICHAEL F.  |  Overall Experience 
Rating:
5.0

great

craig n.  |  Overall Experience 
Rating:
4.0

I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!

Roy H.  |  Overall Experience 
Rating:
4.0

My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.

Vanessa R.  |  Overall Experience 
Rating:
5.0

Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.

Tracey P.  |  Overall Experience 
Rating:
5.0

Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo

denise r.  |  Overall Experience 
Rating:
5.0

The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!

barbie t.  |  Overall Experience 
Rating:
5.0

Worked great!

Alan N.  |  Overall Experience 
Rating:
5.0

Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.

kurt f.  |  Overall Experience 
Rating:
4.0

Everyone was helpful and made my move quick and easy.

Sherilyn F.  |  Overall Experience 
Rating:
5.0

We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.

joe b.  |  Overall Experience 
Rating:
5.0

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

robin m.  |  Overall Experience 
Rating:
5.0

This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs

Louis H.  |  Reservation 
Rating:
4.0

Very helpful and friendly.

William B.  |  Reservation 
Rating:
5.0

This was a very convenient location. Staff was very friendly and helpful.

Rita K.  |  Overall Experience 
Rating:
5.0

I will remember the experience I had and pass it on to my friends.

Chadwick T.  |  Overall Experience 
Rating:
5.0

The people that I talk to were great with helping with a storage spot. Thank you

LEON D.  |  Reservation 
Rating:
1.0

This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.

adam J.  |  Overall Experience 
Rating:
5.0

It was a true pleasure dealing with this facility.

James C.  |  Overall Experience 
Rating:
5.0

Great experience

Beverly K.  |  Overall Experience 
Rating:
5.0

Top notch service including the staff

Jolene K.  |  Overall Experience 
Rating:
2.0

Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.

renee d.  |  Overall Experience 
Rating:
2.0

Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.

Andrea M.  |  Overall Experience 
Rating:
5.0

excellent

christine h.  |  Overall Experience 
Rating:
5.0

We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.

Michael R.  |  Overall Experience 
Rating:
1.0

The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.

GRACE F.  |  Overall Experience 
Rating:
5.0

Staff was very professional and friendly.

Sharon G.  |  Overall Experience 
Rating:
5.0

Everything was great; pleasant people.

Steven H.  |  Overall Experience 
Rating:
2.0

My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..

James W.  |  Overall Experience 
Rating:
5.0

Friendly employee, very helpful! Overall good experience!

Marion S.  |  Reservation 
Rating:
5.0

Employees were great , Thank-you U-HAUL , Ocala south

Chad E.  |  Reservation 
Rating:
5.0

Tracy and staff were great.

Robert G.  |  Overall Experience 
Rating:
5.0

Facility was clean and check in process was quick and easy.

Tiffany H.  |  Reservation 
Rating:
5.0

The staff at this location was friendly and professional I will recommend it everyone.

edgardo a.  |  Overall Experience 
Rating:
5.0

very good servive

gregory l.  |  Overall Experience 
Rating:
5.0

Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!

Edward D.  |  Overall Experience 
Rating:
5.0

Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.

Lynn S.  |  Overall Experience 
Rating:
2.0

The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.

Carolina C.  |  Overall Experience 
Rating:
3.0

I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!

merlene s.  |  Overall Experience 
Rating:
1.0

Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management

Marc v.  |  Overall Experience 
Rating:
2.0

Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!

ronda w.  |  Overall Experience 
Rating:
5.0

as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!

Barbara M.  |  Overall Experience 
Rating:
2.0

The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!

Carolina c.  |  Overall Experience 
Rating:
5.0

Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!

JoAnn P.  |  Overall Experience 
Rating:
5.0

Great we experience overall.

debbie d.  |  Overall Experience 
Rating:
2.0

Will never use uhaul again

Tiffany M.  |  Overall Experience 
Rating:
5.0

This is by far the best storage facility in Ocala. The covered storage and secured storage yard is why I selected this facility. The office staff is very professional and helpful, especially Curtis.

david b.  |  Overall Experience 
No reviews have been submitted for this location.

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