Jason provided excellent service, follow-up communication, and thorough explanation of options available for my needs.
Andrew M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of South Lake Tahoe
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff there are so great. This location is lucky to have such a great team
Estevan L | Overall ExperienceEverything was top notch at this location. Smooth check in to secure units and smooth check out when we were finished. Tyler, Mark and Jason were friendly and helpful every time we went into the units. Highly recommend using this location.
Robin G | Overall ExperienceGreat customer service.
Dylan H | Overall ExperienceAn amazing group of people in the South Lake Tahoe office. Very helpful , nice and caring group you have there. Thank you again for everything.
Sarah S | First ImpressionsThe Staff in the office in South Lake Tahoe are absolutely amazing. The friendly , nicest people that go above and beyond for there customers. Great group of people. Thank you to the entire staff for all you have helped me out with.
Sarah S | Overall ExperienceUHaul delivered in spades. My construction project went longer than planned and I needed a temporary space for some belongings. I had already scheduled the move from my Bay Area office, so when I dropped the UHaul truck off up here, I stored my stuff. Dakotah made this unexpected, and inconvenient, hurdle an absolute breeze to clear. Storage space was clean, and there were plenty of moving resources available to unload and load my stuff with ease. Sign up and check out processes were a cinch. I don't have a need for storage now, but I will continue to highly recommend UHaul Storage in SLT. Fantastic experience from beginning to end. Dakotah will answer every question to help you!
Lisa O | Overall ExperienceTyler and Mark were great! Tyler's customer service over the phone to get me set up with the reservation and all of my needs was awesome! Mark was great in getting our rental ready fast! Thanks all!!
Kenzie M | Overall ExperienceEach representative was so helpful! Gave us a tour, explained how to securely access our unit and the storage facility. We haven't moved anything in just yet but it is happening this week!
Sandra R | First ImpressionsNice facility, clean. Entire Uhaul facility is too small, limiting parking is a pain, truck being cleaning in middle of driveway. Expand facility so truck rental services has more space and add parking for storage uploading
Michael G | First ImpressionsStaff @ this South Lake Tahoe facility are extremely professional, courteous and super friendly. Top to bottom, they made the move-in process simple and accessible. Hands on support is readily available. The young man who got me set up was knowledgeable, kind and genuinely helpful. The facility is exceptionally clean! Highly recommend.
Lisa O | First ImpressionsI rent a 6x12 back in Nov 2021. Nothing but bad bad service. Had to drive to Reno to get my trailer right before I left for a 14 hour north. This time I was coming back home and Tahoe U-Haul could not have been better. The 1 month free storage unit allowed me time to go through my stuff and bring it home as needed. Thanks U-Haul.
NANCY J | Overall ExperienceSuper easy I mean super easy didn’t even have to go in the office and very clean I will come back for sure
Michelle V | Online Move InJudgemental and not completely honest
Jeffrey C | Overall ExperienceMove in was straight forward and well explained
chelsea r | First ImpressionsThanks for the excellent service!
Annie F | Overall ExperienceThe directions weren’t clear at the beginning, but after they walked me through it, it was very easy.
Jeanna R | Online Move InThe staff is very helpful and knowledgeable, I really appreciated their time and help! :)
TANYA D | First ImpressionsOur house burned down on Apr 11, 23 and one of the associates Mark? Was very rude to my son and myself. I reported this before, but feel I should do it again because I had to see and deal with him throughout my stay at Uhaul.... Due to the way he treated us I think he is a liability to your company. Eric the area manager was very kind and understanding to our situation and what happend with the associate, and all of the other employees were nice and helpful! Especially Linda and Savannah!
Annette H | Overall ExperienceThe parking should not be full of employee cars and cars left for weeks at a time. Usually a real pain to get the one parking spot open for storage customers
Nicole W | Overall ExperienceRusty was great he gave excellent customer service walked the property showed me how to access storage unit explained security for property guy is awesome he deserves a raise.
DANIEL M | First ImpressionsA man was living in his unit two doors down from me and the staff knew it and let it continue the entire month while I was there and when I brought it to their attention they did say they’d take measures to limit him yet he should have been evicted and they knew he was living there. He had a chair, a bike and was playing music and sleeping there. I saw him at all hours I believe it was 2265. The last time my husband rented there on the first floor back in 2020 there was another man living there as well. Seems UHaul doesn’t uphold their security and allows people to do whatever. They see someone check in and stay all day and do nothing. He should have been evicted not allowed to stay. He was bathing in the bathroom as he had towels and toilet paper in his unit and it was decorated like a bedroom inside. Upsetting to say the least that IHaul knew and did nothing.
catherine f | Overall ExperienceThank you for taking care of me and for helping employees that made it easy to work with
chris S | Overall ExperienceYou guys are so rad! I really appreciate all the help! It's nice to see bigger business still treat the Lil guy with respect and understanding! Thank you much!
Crystal O | Overall ExperienceThank You !!
ALANA t | Overall ExperienceYou guys have been great to us for years. Can't say enough good things. We recently got a second storage unit and when I called to pay over the phone the lady could not find us by our phone number - seems like our contact info didn't get attached to the second unit. Also, didn't receive a payment reminder email for the second unit Tried to set up the app but it stalled at the password page - didn't seem to like any password I picked. Those small details aside, you guys are great!
Robert K | First ImpressionsThank you! My garage collapsed and your staff have been so very helpful.
ANNETTE R | First ImpressionsEveryone is very helpful and friendly...
MARK B | Overall ExperienceGreat service and pricing. Very happy so far.
Ian B | First ImpressionsSouth Lake Tahoe U-Haul is by far the cleanest and nicest facility. Easy access. Elevator and free carts to use made the entire process go smoothly. Thank you to Mark for helping me find the perfect size storage unit and a special thank you to Travis for helping me with my checkout. Top notch 10-star customer service! Wishing you all a prosperous New Year!!
melanie r | Overall ExperienceMark was exceptionally helpful and very professional. The rental process was easy.
melanie r | First ImpressionsSavanna is awesome. Rick H.
Rick H | First ImpressionsStorage and rental facilities were amazing. Corporate was terrible to work with. Left my Wife and I stranded for 5 hours in the dark in an unknown place to us. Unacceptable.
rain d | Overall ExperiencePricing is a little high.
Craig M | Overall ExperienceStaff was very helpful and recognized locals in need. Super super supportive and very reactive. 5 star rating! Savannah has been amazing! She is an extremely compassionate and flexible representative who cares about locals and the crisis of housing and moving. You need to commend all your staff. I was treated with respect, kindness and professionalism.
anne o | Overall ExperienceGreat facility. Always warm, dry and well lit. Helpful staff. We’ll managed.
Susan C | Overall ExperienceEJ (Ed Jr.) was very helpful and very kind. He explained everything and answered all my questions. He was very patient and informative. He showed me how to use the pass card and lock. A great experience. I would recommend to all my friends.
Cathy H | First ImpressionsEvery employee was very friendly and helpful. Thank you very much!
Douglas F | Overall ExperienceEvery staff member was incredibly kind and helpful. This was the first time I had ever used a storage unit and they made it so easy and convenient.
Veronica C | Overall ExperienceThe crew in South Lake Tahoe does a fantastic job. Keep it up!
BOB A | Overall ExperienceI would recommend this place all day long seven days a week excellent service in accommodated by needs thank you very much
frances t | Overall ExperienceEJ, Linda, Savannah, Mark, Arnel, Chelsea and Travis are all Amazing!!! They are professional, efficient, and most importantly, they are extremely kind and friendly which is so appreciated when you are in the process of moving! Thank you to you all!!! Lorie - Loreen Costanza-Major
Loreen C | First ImpressionsSo far, great experience. Staff has been very helpful and friendly. Access to building is easy and convenient. Staff member Savanna has been highly professional and attentive. She doesn’t miss a beat and runs a tight ship. Definitely recommend uhaul storage, and definitely recommend Savanna to help with a smooth transition.
scott g | First Impressionshave been doing business with uhaul for over 50 years and Travis and Savanah r the best people I have ever met or had the pleasure of working with.
Michael W | Overall ExperienceEK, I think his name is actually Edward, was a super help! He was able to help me return the rental at my storage site because the return had been set-up at a facility closed for a personal holiday. EK saved me time, money and frustration.
Stephanie C | Online Move InTop drawer service.
angela w | First ImpressionsI can't say anything bad about the crew at South Lake Tahoe U-HAUL!It is my "go to place"from rentals to propane.
Mike P | Overall ExperienceWaiting in front desk took a while but overall was great experience
Daniel S | First ImpressionsCheck in process was quick and easy. Looked at the unit before purchase. Great experience.
April H | First ImpressionsI always felt that my belongings were safe and secure with UHaul of South Lake Tahoe! The security was great and the facility being climate controlled was very important to me.
james h | Overall ExperienceManager and staff were all great. They took very good care of me I'd recommend to anyone. Thanks!!
TESSA R | Overall ExperienceStaff is extremely helpful and friendly. They helped with all our packing needs definitely will be using them again
Jeanne G | First ImpressionsCrowded , busy and short staffed yet service was provided in cheerful, helpful and competent way. Excellent🤗
Roberta F | First ImpressionsRudy was exceptional under pressure. I admired his patience and friendliness.
SABINE L | First ImpressionsLinda Baumbick was extremely helpful and accommodating. She and the rest of the team at Uhaul South Lake Tahoe made my experience a fantastic one!
Glenn G | Overall ExperienceCame into office did paper work and after was shown unit location and how to use security access. The storage on second floor was not manageable for its purpose. I rented Monday and returned unit Tuesday. Printer broken in office I wasn’t able to get any paperwork and I was only emailed receipt no contract. I would like a full refund for what was paid. Maybe customer should be shown unit prior to doing contract?
Cynthia W | Overall ExperienceIt won’t work for me upstairs I moved a few boxes in and then moved out this morning. The manager Travis tried to pull up my contract but couldn’t print or find. I cancelled in office within 24 hours Can you please start refund for month rent 530-318-3603
Cynthia W | First Impressionsall was good.. the only thing that a small problem. they wanted me to send them a picture of myself but the link had expired. so i could ,not send it
ken r | First ImpressionsI moved out of my storage and instead of getting a refund I was double charged and they held my funds for 4 days before they gave it back. The prices are already higher then anyone else's on town too, which is why I moved.
Jessica R | Overall ExperienceTravis Robinson was a excellent worker and showed me where my storage was, he was such a great help!
Yvonne C | First ImpressionsThis storage unit is exceptional and the staff are very helpful!
Tyler N | Overall ExperienceRusty, Marina, and the rest of the crew at South Lake Tahoe were always friendly and helpful. Great people!
robert s | Overall ExperienceThe transition from online, to moving into the unit was just simply easy. It truly was a great experience! I have never had such a simple experience that will definitely be remembered. I am very pleased with my experience.
Betty P | Online Move InLightening fast to get signed up & everything perfect! Wonderful customer service. Very secure facility- I accidentally set off the alarm once & WOW' SO LOUD! Cameras everywhere. Best storage facility I've ever used.
Cynthia S | First ImpressionsThanks for the great service - all went very well.
Ezra J | Overall ExperienceRusty Cooper was more than helpful, Above and beyond
David Y | Overall ExperienceClean, climate controlled
Patricia V | Overall ExperienceBy far the best Uhaul location I have ever used. Thanks Abe and everyone. Ganz gut.
Daniel M | Overall ExperienceGood service
Arnell H | First ImpressionsVery clean and secure.
del p | Overall ExperienceExcellent service but line was long due to the wait, under staffed. Please hire more workers.
Patricia V | First ImpressionsVery helpful and friendly staff!
KIMBERLY H | First ImpressionsThe only issue is not enough employees, no fault of theirs no one can get employees these days! The owner /operator is wonderful!
lori g | Overall ExperienceThomas was especially helpful. We were so glad that the reservation we had made on 7/2 for a 5x10x10 unit was still available when we arrived on 7/11. We had been told at reservation we would not be charged until we moved in and we weren’t. We were SO thankful fir the carts and the level of security. Several years ago when an electric gate was broken for many days at the Public Storage in San Jose we and others had our units burglarized. We are very excited about our move to SLT.
Bobbi H | First ImpressionsVery easy to reserve and rent. Units are well-kept and I feel comfortable leaving my things here
Jake B | Online Move InThomas is excellent! Very communicative and helpful. Wish all companies could have a Thomas on their managment team!
Anne E | First ImpressionsGrand service on Tahoe
Daniel M | First ImpressionsVery nice storage facility!!
David R | First ImpressionsThomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!
Christina S | Online Move InIncredibly helpful and willing to go above and beyond to problem solve. Very grateful to management and the team working there.
Lindsey B | First ImpressionsRusty, Thomas, and Taylor, as well as anyone else that I have had the opportunity to encounter were always very helpful & courteous. Thank you!
Kara M | Overall ExperienceThrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.
Paul m | First ImpressionsRussell Cooper was very helpful and his customer service was great! Thomas (can’t recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. 👍👍
Garrett A | Online Move InWe had an excellent experience with South Lake Tahoe UHaul storage. We had our items in storage for almost 2 years and the area is temperature controlled, never had any pests and always very clean. We would definiltely use this storage again. Some may think it is on the expensive side, but it has been worth the peace of mind for us to know our items were safe.
Debra R | Overall ExperienceRusty was very helpful and accommodating to my storage needs. Facilities were clean and well maintained.
tracey d | First ImpressionsRusty was very helpful, the facility is clean and accessible, and check in was quick and easy.
robert s | First ImpressionsRusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.
melanie r | First ImpressionsThomas is a great member of your crew! Always helpful, kind and professional.
ginger f | Overall ExperienceStaff was great.
Tara E | First ImpressionsThe person that help me was very friendly! He explained everything to me how it works and what to do. Nice customer service. 😊
Blanca T | First ImpressionsIt’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.
Megan W | First ImpressionsThe staff was very helpful during a time of high stress they made my days a lil easier and a lil more happier. Thank you
Crystal O | Overall ExperienceI have uhaul worst place ever mother fuckers auction off all my belongings my whole life and 3 childres personal belongings things that are priceless family photos our dogs ashes we got stuck in the elevator and fire department had to come g et us out I hate uhaul horrible place on earth
Crystal S | Overall ExperienceThe manager Rusty is very competent and hard working. I would recommend this facility to everyone.
ross d | Overall ExperienceThe service and helpfulness of the staff here is exceptional. Thanks especially to Thomas.
Joann H | Overall Experience“FIVE STARS”; This place was great to me. Used it for last couple years and they are always helpful. They get busy. If you are patient and respectful, they will absolutely treat you the same!
Jamie G | Overall ExperienceNice, honest and kind people.
James G | First ImpressionsRusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!
Andrea M | Overall ExperienceThomas is always very helpful, and professional. I have two units here, because of his excellent service.
silvia j | First ImpressionsRusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.
lenore t | Overall ExperienceRusty and the rest of the staff were always available and accommodating. Made me feel comfortable.
ERIC S | Overall ExperienceSuper clean, great staff
CHARLENE M | Overall ExperienceWhen trying to call it’s not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.
Dean M | Overall ExperienceThis was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)
Donna F | First ImpressionsRusty is amazing, he is great and professional!!
Marsha S | First ImpressionsOver charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.
JASON N | Overall ExperienceStaff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.
Steven A | Overall ExperienceThomas was very helpful.
GARY W | First ImpressionsRusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!
francesca s | First ImpressionsGood
MAUREEN H | Overall ExperienceJust an overall great experience.
Reynold V | First ImpressionsVery clean facility and knowledgeable and helpful employees
Christopher R | First ImpressionsIt was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?
Susan C | Online Move InGood experience
neal k | Overall ExperienceThanks for everything. Stay Tahoe friendly and Safe!
GARY C | Overall ExperienceI have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!
kerry o | First ImpressionsBest U-Haul I have ever experienced
Robert D | Overall ExperienceYour employees were very, very courteous and helpful during my storage rental for four months.
Ray W | Overall ExperienceEverything was very easy and nice to complete.... I enjoyed my experience!!!!
Molly L | First ImpressionsThis is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.
kimberly n | First ImpressionsU-Haul was clean, warm, and easy to use.
Mark L | Overall ExperiencePerson at front counter was super helpful and nice.
Genti C | First ImpressionsThomas, the asst. mgr., was extremely knowledgeable and very helpful.
ROYAL G | Overall ExperienceThe staff were professional, respectful and assisted me with my appointment right away.
William L | Overall ExperienceVery helpful and friendly uhaul staff! I would definitely recommend this location.
Tiffany S | First ImpressionsThe agent that assisted check in was excellent.
Brian M | First ImpressionsThe staff was very friendly and helpful
Jeremy M | First ImpressionsAlways excellent service with friendly helpful empkoyees.
mary c | Overall ExperienceExcellent service and a clean, well managed/maintained facility. Would recommend.
Karl V | First ImpressionsOutstanding service every time I have rented from them. Highly recommend!
jo h | First ImpressionsGreat place
Loren A | First ImpressionsStaff is always helpful. Unit is easy to access.
Steven A | Overall ExperienceFacility is clean. Staff is very helpful and efficient. Move in was quick and easy.
Steven A | First ImpressionsFast and easy
Sara C | First ImpressionsVery good crew always helpful when needed.
Dale T | Overall ExperienceI am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.
Chris V | Overall Experiencevery clean. very helpful to have access to furniture carts
peter w | First Impressionsawesome service and super clean facility .
Victoria C | First ImpressionsThe facility was very clean and the staff were great. I would recommend people to this facility.
Raymond L | Overall ExperienceGreat facility and great staff.
Patsy J | First ImpressionsYour Tahoe facilities are state of art.
Randy F | Overall ExperienceThank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.
Stacey B | Overall ExperienceIt was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.
laura c | Overall ExperienceFacility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.
Steven A | First ImpressionsNo additional comment
FELICITY n | Overall ExperienceGreat experience, our unit was very clean and stayed clean. Employees were helpful and prompt.
aubrie w | Overall ExperienceAbove and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+
Heather S | Overall ExperienceGreat place and the service was good. Thank you.
clayton l | First ImpressionsAmazing customer service! Wow!!!!!!
anthony w | First ImpressionsLoved it -thank you
JOHANNA L | Overall ExperienceThank you. I would rent again.
brian m | Overall ExperienceHe was EXTREMELY helpfull and kind
CHRISTI M | First ImpressionsEverything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.
Paul S | First ImpressionsYou
Jill J | First Impressionsgreat customer service. very clean
DANIEL T | First ImpressionsReally liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!
Jordan G | Overall ExperienceSo far so good.
nancy s | First ImpressionsNo addl comments.
gina s | Overall ExperienceA very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.
Jeffrey N | Overall Experienceexcellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!
Linda O | ReservationI felt that my stuff was safe. Thank you
Linda H | Overall ExperienceExcellent customer service and a superior facility.
William B | Overall ExperienceReally nice clean and newer facility.
Karen B | Overall ExperienceHi
victor n | Overall Experiencestaff was excellent and very friendly and helpful.
Paul F | ReservationAs much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment
linda f | Overall ExperienceWe were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!
AMY H | Overall ExperienceVery professional helpful and friendly
chris k | Overall ExperienceExcellent
MASSI S | ReservationVery pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.
neal k | ReservationGreat job!!
Justin P | Overall ExperienceThe facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!
Kylie V | ReservationReally appreciate your help.
Roxanne H | ReservationBy far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.
christopher z | Overall ExperienceJust exactly what I needed when I needed it! Highly recommend!
MARIANNE H | Overall ExperienceThomas is sehr cool. 👍
tommy c | Overall ExperienceThomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.
greg t | Overall ExperienceThanks to the staff for all your help. Thank you Tom
tom w | Overall ExperienceThis is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!
kristie g | Overall ExperienceI used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you
tina s | Overall ExperienceThe staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.
John D | Overall ExperienceEveryone there is super nice and answers any questions that I had to ask. Very well trained customer service!
Annalyse B | Overall ExperienceThank you!
Vallerie S | Overall ExperienceEverything I could have wanted
Dain s | Overall Experience