Jason and his crew are great.
Robert K- California CA
- South Lake Tahoe
- 96150
Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe
Services at this Location:
Contact Us
1105 Emerald Bay RdSouth Lake Tahoe, CA 96150
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
We loved having this Uhaul storage facility. It was safe and secure. Fortunately the right size was available when it was needed. All staff was helpful, professional, and friendly. We hope another unit will be available in the future if needed!
Sandra R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeremy G | Online Move In- Rating:
- 5.0
Jason, in the store and Dan in scheduling were fabulous. They took great care to make sure they were offering us what we needed. This was some of the finest customer service I have experienced in any business. You should be very happy to have both as employees
Elizabeth A- Rating:
- 5.0
Jason provided excellent service, follow-up communication, and thorough explanation of options available for my needs.
Andrew M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rustam I- Rating:
- 5.0
Customer did not leave a comment.
Kristina D- Rating:
- 5.0
Customer did not leave a comment.
Tamantha A- Rating:
- 5.0
The truck I used was exactly what I needed and price was most fair. The customer service was excellent
Dan T- Rating:
- 5.0
The staff there are so great. This location is lucky to have such a great team
Estevan L | Overall Experience- Rating:
- 5.0
They had a challenge installing a hitch on a 2023 CRV Sport Touring . The video from U-Haul did NOT help Mark in the install. He persisted and go it done . U-Haul needs to update it's help videos , Mark would have appreciated it .
Andy S- Rating:
- 5.0
Everything worked out fine
Scott S- Rating:
- 5.0
Customer did not leave a comment.
Kristina D- Rating:
- 5.0
Customer did not leave a comment.
Karen H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL R- Rating:
- 5.0
South Lake Tahoe U-Haul on Emerald Bay Road is the best service I have ever experienced. Thank you
Kenneth H- Rating:
- 5.0
Very professional service. Mark took the time to explain everything about the install and to make sure everything was done correctly. Thank you, U-Haul.
Greg V- Rating:
- 5.0
Customer did not leave a comment.
Zachary H | First Impressions- Rating:
- 5.0
Excellent staff always doing a great job keeping the facility clean and organized. Thanks Uhaul for always having the equipment needed for relocation
SHAUN B- Rating:
- 5.0
Customer did not leave a comment.
David W- Rating:
- 5.0
everything went smoothly, all contents arrived in perfect condition.
Jeff F- Rating:
- 5.0
Customer did not leave a comment.
Skye S- Rating:
- 5.0
A big thank you to Jason, Mark, Dakotah, and Tyler. I'll definitely be renting from this smoothly operated location again!
Alec O- Rating:
- 5.0
Customer did not leave a comment.
Kathy D- Rating:
- 5.0
Dakota and Alec were both amazing! I’ve rented a few times from Uhaul over the years and Dakota did such a great job setting me up in a very time sensitive need due to a recent snow storm in Tahoe… without his amazing help & support, I would have not been able to move. Alec also did a great job on my return. Both friendly, engaged, and very helpful. Thank you so much, I will definitely rent from this location again!! - Eric
Eric D- Rating:
- 5.0
This experience has always been the best for life is filled with this and that. In which case should one need any of the doo-hickys that go along with moving U all at You haul gottit
kevin b- Rating:
- 5.0
Customer did not leave a comment.
Lavonne M- Rating:
- 5.0
Trailer was full of snow had to spend close to an hour of my time to clear it out
Aaron O- Rating:
- 5.0
The assistant manager was very helpful. When I realized I had reserved the wrong size truck, he quickly helped me get the correct vehicle. He was kind and positive through the experience of checking out and of returning the truck. The office was clean and tidy. Unfortunately, the truck smelled of cigarette smoke - but I imagine that is difficult to prevent! Thanks for having the perfect solution to our moving dilemma!
Kim E- Rating:
- 5.0
Good service , nice guys
robert H- Rating:
- 5.0
Great customer service. They were kind friend and very helpful.
SARRAH G- Rating:
- 5.0
at this time there is nothing to improve upon.
william w- Rating:
- 5.0
Customer did not leave a comment.
Darcy W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jean-Christophe L- Rating:
- 5.0
Everything was top notch at this location. Smooth check in to secure units and smooth check out when we were finished. Tyler, Mark and Jason were friendly and helpful every time we went into the units. Highly recommend using this location.
Robin G | Overall Experience- Rating:
- 5.0
Nothing- transaction went smoothly. Clean truck with no problems. Thank you South Lake Tahoe staff.
Robin G- Rating:
- 5.0
Customer did not leave a comment.
Carlton M- Rating:
- 5.0
Great customer service.
Dylan H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cameron W- Rating:
- 5.0
Staff extremely helpful
Dru B- Rating:
- 5.0
Nothing. Alec was great to deal with.
Robert B- Rating:
- 5.0
Customer did not leave a comment.
Oscar O- Rating:
- 5.0
Customer did not leave a comment.
BENJAMIN Y- Rating:
- 5.0
Customer did not leave a comment.
Richard B- Rating:
- 5.0
Excellent customer service,. we had a good experience.
David W- Rating:
- 1.0
The truck broke down almost immediately. Instead of sending a tow truck, they send a mechanic. That took 2hours. Then after the mechanic showed up and left it took another 3 hours for a tow truck to show up. Not to mention the customer service. Just people sitting at home saying how sorry they feel while we sit in the middle of the road with a full truck for 5 hours. Should have just got a trailer and pulled it with my Duramax.
John F- Rating:
- 4.0
The two guys working there were friendly and helpful.
Jason P- Rating:
- 5.0
Customer did not leave a comment.
Anton C- Rating:
- 5.0
Customer did not leave a comment.
Gina B- Rating:
- 5.0
We are extremely pleased with the entire process from the moment of reservation, to delivery, to pick up, to delivery again and then pick up and with the customer service calls in between!!!! The girls who delivered and picked up the crate were so great, accommodating and kind. Everything was on time and they were gracious when we asked for more time. Customer service always worked with us to please us. Our things arrived safely and in tact. We are so HAPPY that we chose to spend the extra $ to rent a container instead of a trailer. It is worth the $ to not have pulled a trailer cross country with snow and wind storms. We would do it again if we had to, but I hope to never. one again, lol. Customer service rocks, btw!
Angela h- Rating:
- 5.0
Can’t remember the guys name who received me in Tahoe but he’s doing a great job and good customer service. Hopefully you guys reward him🤞
James P- Rating:
- 5.0
An amazing group of people in the South Lake Tahoe office. Very helpful , nice and caring group you have there. Thank you again for everything.
Sarah S | First Impressions- Rating:
- 5.0
The Staff in the office in South Lake Tahoe are absolutely amazing. The friendly , nicest people that go above and beyond for there customers. Great group of people. Thank you to the entire staff for all you have helped me out with.
Sarah S | Overall Experience- Rating:
- 5.0
Awesome location Awesome Staff.
SHAUN B- Rating:
- 4.0
Customer did not leave a comment.
ANDREW G- Rating:
- 5.0
Customer did not leave a comment.
shuai w- Rating:
- 5.0
Customer did not leave a comment.
William Z- Rating:
- 5.0
N/A
YAQUELINE R- Rating:
- 5.0
Dakota was awesome and so helpful! check in was easy and I was so grateful they were open on a holiday (New Year's Day). I would recommend this site and Dakota to anyone......I really appreciate the awesome customer service. Dr. Leanne Hawken
Erik O- Rating:
- 5.0
The team was very helpful. No BS. Respectful and fun to work with. I do not think I could give anyone a higher score. Excellent Customer Service !!!
Arthur P- Rating:
- 5.0
Customer did not leave a comment.
Yves S- Rating:
- 5.0
Both employees I deal with were very helpful and accommodating!! Would highly recommend them & this UHaul location!!!
dottie s- Rating:
- 5.0
I can’t really think of anything
Richard D- Rating:
- 5.0
Customer did not leave a comment.
Isaiah D- Rating:
- 5.0
Always had great service here
Roderick M- Rating:
- 5.0
Service was excellent. Took much less time than I expected-exceeded my expectations!!
Thomas B- Rating:
- 5.0
UHaul delivered in spades. My construction project went longer than planned and I needed a temporary space for some belongings. I had already scheduled the move from my Bay Area office, so when I dropped the UHaul truck off up here, I stored my stuff. Dakotah made this unexpected, and inconvenient, hurdle an absolute breeze to clear. Storage space was clean, and there were plenty of moving resources available to unload and load my stuff with ease. Sign up and check out processes were a cinch. I don't have a need for storage now, but I will continue to highly recommend UHaul Storage in SLT. Fantastic experience from beginning to end. Dakotah will answer every question to help you!
Lisa O | Overall Experience- Rating:
- 5.0
I have used these guys many many times in the past and they are the best anywhere.
Joseph L- Rating:
- 5.0
Customer did not leave a comment.
Thomas K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Skye S- Rating:
- 5.0
Customer did not leave a comment.
Larry m- Rating:
- 5.0
Customer did not leave a comment.
Bill P- Rating:
- 5.0
Perrrfection! Thanks Dakota, Justin and Alec!
Scott F- Rating:
- 5.0
Customer did not leave a comment.
NESTOR O- Rating:
- 5.0
Tyler and Mark were great! Tyler's customer service over the phone to get me set up with the reservation and all of my needs was awesome! Mark was great in getting our rental ready fast! Thanks all!!
Kenzie M | Overall Experience- Rating:
- 5.0
My experience today with the 4x9 trailer was excellent.
STEVEN P- Rating:
- 4.0
Customer did not leave a comment.
PHILIP G- Rating:
- 5.0
To improve? Well to keep it "excellent", continue to offer the great office hours 7 days a week, continue to staff with real life fellow humans, maintain this quality location and storage facility!
Sandra R- Rating:
- 5.0
Quick and easy
Rogelio C- Rating:
- 5.0
Each representative was so helpful! Gave us a tour, explained how to securely access our unit and the storage facility. We haven't moved anything in just yet but it is happening this week!
Sandra R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ann R- Rating:
- 5.0
I applaud you staff, the gentleman was courteous, efficient and generally a pleasure to work with
Josephine M- Rating:
- 5.0
The staff was friendly and helped with an issue I had at another location.
timothy l- Rating:
- 4.0
Service upon drop off was great!
Michael C- Rating:
- 5.0
Every time I rent at this location, the people have been so kind and so helpful and knowledgeable. :)
BRIELLE W- Rating:
- 5.0
Very friendly staff, very easy to do business with. Keep on the good work. You helped me complete my move in a timely manner. Thank you.
Herve G- Rating:
- 5.0
Jason, GM at this location is great. Good communicator, and always flexible to my needs. It’s clear he cares… make sure you take care of him… he’ll produce more revenue and maintain great customer satisfaction.
Curt M- Rating:
- 5.0
Customer did not leave a comment.
Sarah S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kenzie M | First Impressions- Rating:
- 5.0
Nothing. Online reservation is simple to set up and pickup at the SLT U-haul is always fast and easy.
Carla F- Rating:
- 5.0
Customer did not leave a comment.
Joel R- Rating:
- 5.0
You need to make sure that the local Uhaul has scheduled employees before you give out an appointment. i went twice to cancelled appointments. I asked the local manager to reschedule, He said that a corporate, over the phone person should not commit times nor product without first confirming with the local manager. Point taken. The work and product worked out fine, and we are pleased with the final result.
Mike S- Rating:
- 3.0
Customer did not leave a comment.
Jordyn C- Rating:
- 5.0
Customer did not leave a comment.
Lisbeth S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Arnell H- Rating:
- 5.0
Just keep up the good work. God bless
VALERIE B- Rating:
- 5.0
Customer did not leave a comment.
Jerry G- Rating:
- 1.0
Top of box roof leaked just Destroying boxes and pictures along with clothing. motor ran good inside of truck Cab Was good. back of truck needs repair from Leaking and pouring water inside. I now have to replace 3 dressers, 2 entertainment centers and a lot of clothing and pictures. I hope I can get back.
aaron h- Rating:
- 5.0
Friendly service.
Laura S- Rating:
- 3.0
Customer did not leave a comment.
Wendy J- Rating:
- 5.0
Customer did not leave a comment.
Raul Z- Rating:
- 5.0
Customer did not leave a comment.
christina d- Rating:
- 4.0
I know from professional experience how difficult it is to find and keep good help in a small town. Both of the men who helped me were caring and resourceful while still following U-Haul policies and procedures. Actually, I was surprised how SMART these men were and wondered why they weren't working in a higher level job! BUT, I'm glad they weren't! My Thanks to them...... sorry, I forgot their names.
Joyce A- Rating:
- 5.0
Muy buen servicio.
Carla M- Rating:
- 5.0
Convenient location to rent the van. Was able to get the van rented timely which enable me to get the work done in one day.
CHARLES D- Rating:
- 4.0
The transmission kept jumping aggressively while going down hill. Other than that everything worked fine.
John F- Rating:
- 5.0
Good guys very friendly
Carlos M- Rating:
- 5.0
Customer did not leave a comment.
Kevin G- Rating:
- 3.0
Customer did not leave a comment.
Stella S- Rating:
- 5.0
Customer did not leave a comment.
Chris C- Rating:
- 5.0
I proper level of staffing and helpful employees.
bob n- Rating:
- 5.0
Customer did not leave a comment.
Todd C- Rating:
- 3.0
Nice facility, clean. Entire Uhaul facility is too small, limiting parking is a pain, truck being cleaning in middle of driveway. Expand facility so truck rental services has more space and add parking for storage uploading
Michael G | First Impressions- Rating:
- 5.0
Jason the manager was great
Judith C- Rating:
- 5.0
Staff @ this South Lake Tahoe facility are extremely professional, courteous and super friendly. Top to bottom, they made the move-in process simple and accessible. Hands on support is readily available. The young man who got me set up was knowledgeable, kind and genuinely helpful. The facility is exceptionally clean! Highly recommend.
Lisa O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John G- Rating:
- 5.0
Managing vacation rentals, we use U-Haul frequently. The employees have always been super helpful whether we’ve rented a trailer or a truck. The South Lake Tahoe location is great!
Steven B- Rating:
- 5.0
Customer did not leave a comment.
Brielle W- Rating:
- 1.0
They were way too busy to bother with customers. Very rude. The manager refused to give me a receipt until I came back later and refused to leave
Christopher K- Rating:
- 5.0
Customer did not leave a comment.
Francis K | Overall Experience- Rating:
- 5.0
Didn’t have to wait for my trailer within in ad out in 10 minutes the same when I returned! Excellent service
chris j- Rating:
- 5.0
I rent a 6x12 back in Nov 2021. Nothing but bad bad service. Had to drive to Reno to get my trailer right before I left for a 14 hour north. This time I was coming back home and Tahoe U-Haul could not have been better. The 1 month free storage unit allowed me time to go through my stuff and bring it home as needed. Thanks U-Haul.
NANCY J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristen R | Overall Experience- Rating:
- 5.0
Super easy I mean super easy didn’t even have to go in the office and very clean I will come back for sure
Michelle V | Online Move In- Rating:
- 1.0
Judgemental and not completely honest
Jeffrey C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARK L | First Impressions- Rating:
- 5.0
Move in was straight forward and well explained
chelsea r | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jeanna R | Overall Experience- Rating:
- 5.0
Thanks for the excellent service!
Annie F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rustam I | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jill W | Overall Experience- Rating:
- 4.0
The directions weren’t clear at the beginning, but after they walked me through it, it was very easy.
Jeanna R | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jeanna R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kathlene D | First Impressions- Rating:
- 5.0
The staff is very helpful and knowledgeable, I really appreciated their time and help! :)
TANYA D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shayna D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dina w | Overall Experience- Rating:
- 1.0
Our house burned down on Apr 11, 23 and one of the associates Mark? Was very rude to my son and myself. I reported this before, but feel I should do it again because I had to see and deal with him throughout my stay at Uhaul.... Due to the way he treated us I think he is a liability to your company. Eric the area manager was very kind and understanding to our situation and what happend with the associate, and all of the other employees were nice and helpful! Especially Linda and Savannah!
Annette H | Overall Experience- Rating:
- 4.0
The parking should not be full of employee cars and cars left for weeks at a time. Usually a real pain to get the one parking spot open for storage customers
Nicole W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Connie Y | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Neil A | Overall Experience- Rating:
- 5.0
Rusty was great he gave excellent customer service walked the property showed me how to access storage unit explained security for property guy is awesome he deserves a raise.
DANIEL M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
joshua s | First Impressions- Rating:
- 1.0
A man was living in his unit two doors down from me and the staff knew it and let it continue the entire month while I was there and when I brought it to their attention they did say they’d take measures to limit him yet he should have been evicted and they knew he was living there. He had a chair, a bike and was playing music and sleeping there. I saw him at all hours I believe it was 2265. The last time my husband rented there on the first floor back in 2020 there was another man living there as well. Seems UHaul doesn’t uphold their security and allows people to do whatever. They see someone check in and stay all day and do nothing. He should have been evicted not allowed to stay. He was bathing in the bathroom as he had towels and toilet paper in his unit and it was decorated like a bedroom inside. Upsetting to say the least that IHaul knew and did nothing.
catherine f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jody M | Overall Experience- Rating:
- 5.0
Thank you for taking care of me and for helping employees that made it easy to work with
chris S | Overall Experience- Rating:
- 4.0
You guys are so rad! I really appreciate all the help! It's nice to see bigger business still treat the Lil guy with respect and understanding! Thank you much!
Crystal O | Overall Experience- Rating:
- 5.0
Thank You !!
ALANA t | Overall Experience- Rating:
- 1.0
You guys have been great to us for years. Can't say enough good things. We recently got a second storage unit and when I called to pay over the phone the lady could not find us by our phone number - seems like our contact info didn't get attached to the second unit. Also, didn't receive a payment reminder email for the second unit Tried to set up the app but it stalled at the password page - didn't seem to like any password I picked. Those small details aside, you guys are great!
Robert K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
andrew S | First Impressions- Rating:
- 5.0
Thank you! My garage collapsed and your staff have been so very helpful.
ANNETTE R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sherry P | First Impressions- Rating:
- 5.0
Everyone is very helpful and friendly...
MARK B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHARON W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jason M | Overall Experience- Rating:
- 5.0
Great service and pricing. Very happy so far.
Ian B | First Impressions- Rating:
- 5.0
South Lake Tahoe U-Haul is by far the cleanest and nicest facility. Easy access. Elevator and free carts to use made the entire process go smoothly. Thank you to Mark for helping me find the perfect size storage unit and a special thank you to Travis for helping me with my checkout. Top notch 10-star customer service! Wishing you all a prosperous New Year!!
melanie r | Overall Experience- Rating:
- 5.0
Mark was exceptionally helpful and very professional. The rental process was easy.
melanie r | First Impressions- Rating:
- 5.0
Savanna is awesome. Rick H.
Rick H | First Impressions- Rating:
- 2.0
Storage and rental facilities were amazing. Corporate was terrible to work with. Left my Wife and I stranded for 5 hours in the dark in an unknown place to us. Unacceptable.
rain d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Annalise H | Overall Experience- Rating:
- 4.0
Pricing is a little high.
Craig M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
abraham g | Overall Experience- Rating:
- 5.0
Staff was very helpful and recognized locals in need. Super super supportive and very reactive. 5 star rating! Savannah has been amazing! She is an extremely compassionate and flexible representative who cares about locals and the crisis of housing and moving. You need to commend all your staff. I was treated with respect, kindness and professionalism.
anne o | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GREG L | Overall Experience- Rating:
- 5.0
Great facility. Always warm, dry and well lit. Helpful staff. We’ll managed.
Susan C | Overall Experience- Rating:
- 5.0
EJ (Ed Jr.) was very helpful and very kind. He explained everything and answered all my questions. He was very patient and informative. He showed me how to use the pass card and lock. A great experience. I would recommend to all my friends.
Cathy H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Heather R | Online Move In- Rating:
- 5.0
Every employee was very friendly and helpful. Thank you very much!
Douglas F | Overall Experience- Rating:
- 5.0
Every staff member was incredibly kind and helpful. This was the first time I had ever used a storage unit and they made it so easy and convenient.
Veronica C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeanne G | Overall Experience- Rating:
- 5.0
The crew in South Lake Tahoe does a fantastic job. Keep it up!
BOB A | Overall Experience- Rating:
- 5.0
I would recommend this place all day long seven days a week excellent service in accommodated by needs thank you very much
frances t | Overall Experience- Rating:
- 5.0
EJ, Linda, Savannah, Mark, Arnel, Chelsea and Travis are all Amazing!!! They are professional, efficient, and most importantly, they are extremely kind and friendly which is so appreciated when you are in the process of moving! Thank you to you all!!! Lorie - Loreen Costanza-Major
Loreen C | First Impressions- Rating:
- 5.0
So far, great experience. Staff has been very helpful and friendly. Access to building is easy and convenient. Staff member Savanna has been highly professional and attentive. She doesn’t miss a beat and runs a tight ship. Definitely recommend uhaul storage, and definitely recommend Savanna to help with a smooth transition.
scott g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carly G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY S | Overall Experience- Rating:
- 5.0
have been doing business with uhaul for over 50 years and Travis and Savanah r the best people I have ever met or had the pleasure of working with.
Michael W | Overall Experience- Rating:
- 5.0
EK, I think his name is actually Edward, was a super help! He was able to help me return the rental at my storage site because the return had been set-up at a facility closed for a personal holiday. EK saved me time, money and frustration.
Stephanie C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
darren b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mario m | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jeremmy C | Overall Experience- Rating:
- 5.0
Top drawer service.
angela w | First Impressions- Rating:
- 5.0
I can't say anything bad about the crew at South Lake Tahoe U-HAUL!It is my "go to place"from rentals to propane.
Mike P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
becky b | First Impressions- Rating:
- 5.0
Waiting in front desk took a while but overall was great experience
Daniel S | First Impressions- Rating:
- 5.0
Check in process was quick and easy. Looked at the unit before purchase. Great experience.
April H | First Impressions- Rating:
- 5.0
I always felt that my belongings were safe and secure with UHaul of South Lake Tahoe! The security was great and the facility being climate controlled was very important to me.
james h | Overall Experience- Rating:
- 5.0
Manager and staff were all great. They took very good care of me I'd recommend to anyone. Thanks!!
TESSA R | Overall Experience- Rating:
- 5.0
Staff is extremely helpful and friendly. They helped with all our packing needs definitely will be using them again
Jeanne G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
paul w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cannon D | First Impressions- Rating:
- 5.0
Crowded , busy and short staffed yet service was provided in cheerful, helpful and competent way. Excellent🤗
Roberta F | First Impressions- Rating:
- 5.0
Rudy was exceptional under pressure. I admired his patience and friendliness.
SABINE L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARK F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM T | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Carol G | Overall Experience- Rating:
- 5.0
Linda Baumbick was extremely helpful and accommodating. She and the rest of the team at Uhaul South Lake Tahoe made my experience a fantastic one!
Glenn G | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Chris R | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Benjamin P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
peter w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steve O | Overall Experience- Rating:
- 3.0
Came into office did paper work and after was shown unit location and how to use security access. The storage on second floor was not manageable for its purpose. I rented Monday and returned unit Tuesday. Printer broken in office I wasn’t able to get any paperwork and I was only emailed receipt no contract. I would like a full refund for what was paid. Maybe customer should be shown unit prior to doing contract?
Cynthia W | Overall Experience- Rating:
- 3.0
It won’t work for me upstairs I moved a few boxes in and then moved out this morning. The manager Travis tried to pull up my contract but couldn’t print or find. I cancelled in office within 24 hours Can you please start refund for month rent 530-318-3603
Cynthia W | First Impressions- Rating:
- 5.0
all was good.. the only thing that a small problem. they wanted me to send them a picture of myself but the link had expired. so i could ,not send it
ken r | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
THOMAS R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOEL J | Overall Experience- Rating:
- 1.0
I moved out of my storage and instead of getting a refund I was double charged and they held my funds for 4 days before they gave it back. The prices are already higher then anyone else's on town too, which is why I moved.
Jessica R | Overall Experience- Rating:
- 5.0
Travis Robinson was a excellent worker and showed me where my storage was, he was such a great help!
Yvonne C | First Impressions- Rating:
- 5.0
This storage unit is exceptional and the staff are very helpful!
Tyler N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
brittney r | Overall Experience- Rating:
- 5.0
Rusty, Marina, and the rest of the crew at South Lake Tahoe were always friendly and helpful. Great people!
robert s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alexander Z | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ROBERT R | Overall Experience- Rating:
- 5.0
The transition from online, to moving into the unit was just simply easy. It truly was a great experience! I have never had such a simple experience that will definitely be remembered. I am very pleased with my experience.
Betty P | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Debra R | Overall Experience- Rating:
- 5.0
Lightening fast to get signed up & everything perfect! Wonderful customer service. Very secure facility- I accidentally set off the alarm once & WOW' SO LOUD! Cameras everywhere. Best storage facility I've ever used.
Cynthia S | First Impressions- Rating:
- 5.0
Thanks for the great service - all went very well.
Ezra J | Overall Experience- Rating:
- 5.0
Rusty Cooper was more than helpful, Above and beyond
David Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEATON H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Josey C | Overall Experience- Rating:
- 5.0
Clean, climate controlled
Patricia V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lisbeth S | First Impressions- Rating:
- 5.0
By far the best Uhaul location I have ever used. Thanks Abe and everyone. Ganz gut.
Daniel M | Overall Experience- Rating:
- 5.0
Good service
Arnell H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Walter G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lisbeth S | Overall Experience- Rating:
- 5.0
Very clean and secure.
del p | Overall Experience- Rating:
- 5.0
Excellent service but line was long due to the wait, under staffed. Please hire more workers.
Patricia V | First Impressions- Rating:
- 5.0
Very helpful and friendly staff!
KIMBERLY H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
stanley b | Overall Experience- Rating:
- 5.0
The only issue is not enough employees, no fault of theirs no one can get employees these days! The owner /operator is wonderful!
lori g | Overall Experience- Rating:
- 5.0
Thomas was especially helpful. We were so glad that the reservation we had made on 7/2 for a 5x10x10 unit was still available when we arrived on 7/11. We had been told at reservation we would not be charged until we moved in and we weren’t. We were SO thankful fir the carts and the level of security. Several years ago when an electric gate was broken for many days at the Public Storage in San Jose we and others had our units burglarized. We are very excited about our move to SLT.
Bobbi H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lindsey B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tracey d | Overall Experience- Rating:
- 5.0
Very easy to reserve and rent. Units are well-kept and I feel comfortable leaving my things here
Jake B | Online Move In- Rating:
- 5.0
Thomas is excellent! Very communicative and helpful. Wish all companies could have a Thomas on their managment team!
Anne E | First Impressions- Rating:
- 5.0
Grand service on Tahoe
Daniel M | First Impressions- Rating:
- 5.0
Very nice storage facility!!
David R | First Impressions- Rating:
- 5.0
Thomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!
Christina S | Online Move In- Rating:
- 5.0
Incredibly helpful and willing to go above and beyond to problem solve. Very grateful to management and the team working there.
Lindsey B | First Impressions- Rating:
- 5.0
Rusty, Thomas, and Taylor, as well as anyone else that I have had the opportunity to encounter were always very helpful & courteous. Thank you!
Kara M | Overall Experience- Rating:
- 5.0
Thrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.
Paul m | First Impressions- Rating:
- 4.0
Russell Cooper was very helpful and his customer service was great! Thomas (can’t recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. 👍👍
Garrett A | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
tim b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aaron F | Overall Experience- Rating:
- 5.0
We had an excellent experience with South Lake Tahoe UHaul storage. We had our items in storage for almost 2 years and the area is temperature controlled, never had any pests and always very clean. We would definiltely use this storage again. Some may think it is on the expensive side, but it has been worth the peace of mind for us to know our items were safe.
Debra R | Overall Experience- Rating:
- 5.0
Rusty was very helpful and accommodating to my storage needs. Facilities were clean and well maintained.
tracey d | First Impressions- Rating:
- 5.0
Rusty was very helpful, the facility is clean and accessible, and check in was quick and easy.
robert s | First Impressions- Rating:
- 5.0
Rusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.
melanie r | First Impressions- Rating:
- 5.0
Thomas is a great member of your crew! Always helpful, kind and professional.
ginger f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richie B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mitchell S | Overall Experience- Rating:
- 5.0
Staff was great.
Tara E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janet W | Overall Experience- Rating:
- 5.0
The person that help me was very friendly! He explained everything to me how it works and what to do. Nice customer service. 😊
Blanca T | First Impressions- Rating:
- 4.0
It’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.
Megan W | First Impressions- Rating:
- 4.0
The staff was very helpful during a time of high stress they made my days a lil easier and a lil more happier. Thank you
Crystal O | Overall Experience- Rating:
- 2.0
I have uhaul worst place ever mother fuckers auction off all my belongings my whole life and 3 childres personal belongings things that are priceless family photos our dogs ashes we got stuck in the elevator and fire department had to come g et us out I hate uhaul horrible place on earth
Crystal S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Roberta H | First Impressions- Rating:
- 5.0
The manager Rusty is very competent and hard working. I would recommend this facility to everyone.
ross d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Abraham B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Vincent C | First Impressions- Rating:
- 5.0
The service and helpfulness of the staff here is exceptional. Thanks especially to Thomas.
Joann H | Overall Experience- Rating:
- 5.0
“FIVE STARS”; This place was great to me. Used it for last couple years and they are always helpful. They get busy. If you are patient and respectful, they will absolutely treat you the same!
Jamie G | Overall Experience- Rating:
- 4.0
Nice, honest and kind people.
James G | First Impressions- Rating:
- 5.0
Rusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!
Andrea M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Randi H | Online Move In- Rating:
- 5.0
Thomas is always very helpful, and professional. I have two units here, because of his excellent service.
silvia j | First Impressions- Rating:
- 5.0
Rusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.
lenore t | Overall Experience- Rating:
- 5.0
Rusty and the rest of the staff were always available and accommodating. Made me feel comfortable.
ERIC S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
eve c | First Impressions- Rating:
- 5.0
Super clean, great staff
CHARLENE M | Overall Experience- Rating:
- 4.0
When trying to call it’s not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.
Dean M | Overall Experience- Rating:
- 5.0
This was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)
Donna F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Constance W | First Impressions- Rating:
- 5.0
Rusty is amazing, he is great and professional!!
Marsha S | First Impressions- Rating:
- 1.0
Over charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.
JASON N | Overall Experience- Rating:
- 5.0
Staff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.
Steven A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RONALD C | Overall Experience- Rating:
- 5.0
Thomas was very helpful.
GARY W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve W | First Impressions- Rating:
- 5.0
Rusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!
francesca s | First Impressions- Rating:
- 5.0
Good
MAUREEN H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tracey m | First Impressions- Rating:
- 5.0
Just an overall great experience.
Reynold V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brooke D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
john w | First Impressions- Rating:
- 5.0
Very clean facility and knowledgeable and helpful employees
Christopher R | First Impressions- Rating:
- 5.0
It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?
Susan C | Online Move In- Rating:
- 5.0
Good experience
neal k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robin G | Overall Experience- Rating:
- 5.0
Thanks for everything. Stay Tahoe friendly and Safe!
GARY C | Overall Experience- Rating:
- 5.0
I have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!
kerry o | First Impressions- Rating:
- 5.0
Best U-Haul I have ever experienced
Robert D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nicole W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
peter w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cathy b | Overall Experience- Rating:
- 5.0
Your employees were very, very courteous and helpful during my storage rental for four months.
Ray W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Debra R | First Impressions- Rating:
- 5.0
Everything was very easy and nice to complete.... I enjoyed my experience!!!!
Molly L | First Impressions- Rating:
- 4.0
This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.
kimberly n | First Impressions- Rating:
- 5.0
U-Haul was clean, warm, and easy to use.
Mark L | Overall Experience- Rating:
- 5.0
Person at front counter was super helpful and nice.
Genti C | First Impressions- Rating:
- 5.0
Thomas, the asst. mgr., was extremely knowledgeable and very helpful.
ROYAL G | Overall Experience- Rating:
- 5.0
The staff were professional, respectful and assisted me with my appointment right away.
William L | Overall Experience- Rating:
- 5.0
Very helpful and friendly uhaul staff! I would definitely recommend this location.
Tiffany S | First Impressions- Rating:
- 5.0
The agent that assisted check in was excellent.
Brian M | First Impressions- Rating:
- 5.0
The staff was very friendly and helpful
Jeremy M | First Impressions- Rating:
- 5.0
Always excellent service with friendly helpful empkoyees.
mary c | Overall Experience- Rating:
- 5.0
Excellent service and a clean, well managed/maintained facility. Would recommend.
Karl V | First Impressions- Rating:
- 5.0
Outstanding service every time I have rented from them. Highly recommend!
jo h | First Impressions- Rating:
- 4.0
Great place
Loren A | First Impressions- Rating:
- 5.0
Staff is always helpful. Unit is easy to access.
Steven A | Overall Experience- Rating:
- 5.0
Facility is clean. Staff is very helpful and efficient. Move in was quick and easy.
Steven A | First Impressions- Rating:
- 5.0
Fast and easy
Sara C | First Impressions- Rating:
- 5.0
Very good crew always helpful when needed.
Dale T | Overall Experience- Rating:
- 3.0
I am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.
Chris V | Overall Experience- Rating:
- 5.0
very clean. very helpful to have access to furniture carts
peter w | First Impressions- Rating:
- 5.0
awesome service and super clean facility .
Victoria C | First Impressions- Rating:
- 5.0
The facility was very clean and the staff were great. I would recommend people to this facility.
Raymond L | Overall Experience- Rating:
- 5.0
Great facility and great staff.
Patsy J | First Impressions- Rating:
- 5.0
Your Tahoe facilities are state of art.
Randy F | Overall Experience- Rating:
- 5.0
Thank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.
Stacey B | Overall Experience- Rating:
- 5.0
It was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.
laura c | Overall Experience- Rating:
- 5.0
Facility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.
Steven A | First Impressions- Rating:
- 5.0
No additional comment
FELICITY n | Overall Experience- Rating:
- 4.0
Great experience, our unit was very clean and stayed clean. Employees were helpful and prompt.
aubrie w | Overall Experience- Rating:
- 5.0
Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+
Heather S | Overall Experience- Rating:
- 5.0
Great place and the service was good. Thank you.
clayton l | First Impressions- Rating:
- 5.0
Amazing customer service! Wow!!!!!!
anthony w | First Impressions- Rating:
- 5.0
Loved it -thank you
JOHANNA L | Overall Experience- Rating:
- 5.0
Thank you. I would rent again.
brian m | Overall Experience- Rating:
- 5.0
He was EXTREMELY helpfull and kind
CHRISTI M | First Impressions- Rating:
- 4.0
Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.
Paul S | First Impressions- Rating:
- 4.0
You
Jill J | First Impressions- Rating:
- 5.0
great customer service. very clean
DANIEL T | First Impressions- Rating:
- 5.0
Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!
Jordan G | Overall Experience- Rating:
- 5.0
So far so good.
nancy s | First Impressions- Rating:
- 5.0
No addl comments.
gina s | Overall Experience- Rating:
- 5.0
A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.
Jeffrey N | Overall Experience- Rating:
- 5.0
excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!
Linda O | Reservation- Rating:
- 5.0
I felt that my stuff was safe. Thank you
Linda H | Overall Experience- Rating:
- 5.0
Excellent customer service and a superior facility.
William B | Overall Experience- Rating:
- 5.0
Really nice clean and newer facility.
Karen B | Overall Experience- Rating:
- 5.0
Hi
victor n | Overall Experience- Rating:
- 5.0
staff was excellent and very friendly and helpful.
Paul F | Reservation- Rating:
- 3.0
As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment
linda f | Overall Experience- Rating:
- 5.0
We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!
AMY H | Overall Experience- Rating:
- 5.0
Very professional helpful and friendly
chris k | Overall Experience- Rating:
- 5.0
Excellent
MASSI S | Reservation- Rating:
- 5.0
Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.
neal k | Reservation- Rating:
- 5.0
Great job!!
Justin P | Overall Experience- Rating:
- 5.0
The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!
Kylie V | Reservation- Rating:
- 5.0
Really appreciate your help.
Roxanne H | Reservation- Rating:
- 5.0
By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.
christopher z | Overall Experience- Rating:
- 5.0
Just exactly what I needed when I needed it! Highly recommend!
MARIANNE H | Overall Experience- Rating:
- 5.0
Thomas is sehr cool. 👍
tommy c | Overall Experience- Rating:
- 5.0
Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.
greg t | Overall Experience- Rating:
- 5.0
Thanks to the staff for all your help. Thank you Tom
tom w | Overall Experience- Rating:
- 5.0
This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!
kristie g | Overall Experience- Rating:
- 5.0
I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you
tina s | Overall Experience- Rating:
- 5.0
The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.
John D | Overall Experience- Rating:
- 5.0
Everyone there is super nice and answers any questions that I had to ask. Very well trained customer service!
Annalyse B | Overall Experience- Rating:
- 5.0
Thank you!
Vallerie S | Overall Experience- Rating:
- 5.0
Everything I could have wanted
Dain s | Overall ExperienceAdditional Services at this Location
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