Customer Reviews for U-Haul Moving & Storage of South End

3,030 reviews

1415 S Detroit   Toledo, OH 43614
(Glendale @-Us Rt 24, Next to Rite-Aid, across from Fire Dept. NIGHT DROP IS ON SIDE OF BUILDING.)

(419) 382-5155

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(419) 382-5155

1415 S Detroit
Toledo, OH 43614
(Glendale @-Us Rt 24, Next to Rite-Aid, across from Fire Dept. NIGHT DROP IS ON SIDE OF BUILDING.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

alice H. 
Rating:
5.0

Thank you for having a vehicle right on the spot.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
2.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Nothing

Cyndi O. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Nothing! It was perfect all around. Thanks so much.

Martin D. 
Rating:
4.0

Customer did not leave a comment.

gina S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W.  |  Overall Experience 
Rating:
5.0

Great experience

Richard D. 
Rating:
5.0

Keep doing what your doing….

Marvin C. 
Rating:
3.0

I arrived to return the truck during business hours. There was a sign saying that somebody would be out to help me check in the truck. Nobody ever came out, so I ended up doing the check in through my phone.

Daniel D. 
Rating:
1.0

The customer service was poor. Each time I have been nothing location the service was unprofessional. In the future I will not use this location as it is not a reflection of other sites I have visited. I an an event planner and use your services to transport lage items.

Sherlyn W. 
Rating:
1.0

Truck smelled like dirty cigarettes. Owner/manager of location was unpleasant and not customer service oriented. Truck had engine light come on, oil level alerts, and experienced a tire blow out. Roadside assistance showed up and then drove off when I went to greet him.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

cheri S. 
Rating:
5.0

Customer did not leave a comment.

Jade D. 
Rating:
1.0

Customer service. It's non existent here. The things they think is ok is pitiful. And after years of using this service I will never use U-Haul ever again.

Kimberly W. 
Rating:
5.0

The lady inside was so polite and very nice and helpful.

Adena W. 
Rating:
5.0

Thank you for having a truck that ran perfect. Got all my moving done in a timely matter!

Jason O. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Everything. Went well

Belinda M. 
Rating:
5.0

The customer service at this facility was absolutely amazing. I will always use this location for my U-haul needs!

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Nakiya M. 
Rating:
4.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Make sure equipment works, had electrical issues that cost me a day in travel time

Clayton O. 
Rating:
4.0

Customer did not leave a comment.

Ethel L. 
Rating:
5.0

All you can ask for

BRANDON W.  |  First Impressions 
Rating:
5.0

Super friendly

Jon G. 
Rating:
1.0

They give you attitude and rude doesn't wanna move they car out of the door way.i we'll never get a stores there ever again.

judy h.  |  Overall Experience 
Rating:
5.0

Greeted on this cold morning with a friendly and helpful attitude. Return of vehicle was as pleasant!

Edward C. 
Rating:
5.0

I'm sorry that I don't recall his name but the young man who helped us was great. Very efficient and friendly. With his kind of service...We will return again!

Timothy M. 
Rating:
3.0

My recommendation would be to not leave a person in training alone to run the store.

Thomas L. 
Rating:
5.0

2nd rental... both were excellent.

edward P. 
Rating:
3.0

Staff needs customer service training

AZIANNA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patricia V. 
Rating:
5.0

thank you for your service

una g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mick P. 
Rating:
5.0

The staff was very professional and accommodating. I appreciate great customer service.

siti D. 
Rating:
5.0

Customer service was great ❤️

Dailahntae J. 
Rating:
5.0

Nothing

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Joseph J K. 
Rating:
5.0

Customer did not leave a comment.

Kezia C.  |  Overall Experience 
Rating:
5.0

The sales associate was amazing! She was working with three customers acknowledging all of us and answering phones! Kudos to you!!!

Janie O. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Service was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

nicole p.  |  First Impressions 
Rating:
1.0

The person running your store is incredibly inept in customer service. I listen to her talk to another patron who could not get into the other storage units down the road. She did not act as if she was concerned or even cared. I wanted to grab the phone and take over the call myself. The gate was not working and she just kept telling the lady there didn't seem to be anything wrong with her card. Once a second caller called in, to report the same issue, she realized it may be a system issue and she would call the general manager to see what could be done. Again, there was not a lot concern or what I would consider good customer service response from her. She was alone and this could have contributed to the issue. Lastly, taking a customer call on speakerphone with customers in the area is 100% wrong in my opinion. The lady in question says she was going to take her business elsewhere. I am not sure this is normal, but when I arrived to retrieve my rental, she said I would get a text and from that text I could get the reservation started. This may be standard practice but seems odd to me. I had to take a selfie and agree that my image would be in your system. This is not something I really want to happen, but I wasn't in a position to deny it as I needed the rental. I will consider another location for my next rental needs. I would hate to have an issue and have to work with this lady to get things accomplished. The trailer I picked up did not have working brake lights. The rest of the lights worked fine. I have a meter at my light output and all systems were nominal. I went ahead and took the trailer because I didn't want to have to deal with this person in any capacity, seeing how she handled the other customers. I am not sure what kind of day she was having, but this shouldn't excuse her clear disregard for customer service and empathy I hope she will be able to adjust and learn from this report.

Jeff C. 
Rating:
5.0

The staff at this location were beyond helpful. Everything from hooking up the trailer, helping me check the inside, and making sure the lights were functioning. They were all amazing, friendly, and knowledgeable. When I returned the trailer they assisted me with backing it up into the location they wanted it at. I was in and out fast and again everyone was friendly and helpful. I can't recommend this location enough.

KYLE M. 
Rating:
1.0

Reservation was made online & confirmation number received. We arrived at the designated location to be told they didn't have the cargo van we reserved, “someone must have made a reservation at the same time you did”. We were given a number to call to check availability in other locations, and we made a reservation for a 10 ft truck at a location 20 minutes away. When we arrived, we were again told they did not have the reserved vehicle. When the lady (and I use that term very loosely) gave the (almost word for word) same excuse, “someone must have made the reservation at the same time you did,” we were incredulous. The odds of that happening twice within 30 minutes seem very remote. No apologies were offered, no effort to help us trouble shoot a solution. We ended up with a much bigger vehicle than we needed, and this will be the last time I use Uhaul. I will say that the truck was clean, and the man who checked us back in was efficient and nice. But the reservation process was horrible, and the customer service was nonexistent.

George R. 
Rating:
5.0

Very good customer service, and very respectful

Darryl M. 
Rating:
2.0

I was dropped off to pick up a rental truck. At the counter, I found out I would need a phone to complete the rental process. I was not informed of this before my arrival. I did not bring my phone. So, I had to have the worker call my wife and then wait for her to arrive. Also, I found it disappointing that I had to do all of the processing of checking out the truck and checking the gas gauge before I left.

Josh R. 
Rating:
4.0

When calling to reserve a trailer the first location they sent me to wasn't even open so we wasted time a d gas because they sent us 30 min out of our way then had to drive 45 min to next location with several phone calls in between.

micheal J. 
Rating:
5.0

I've used Uhaul for years and have no problems with them. They are very nice. Keep up the good work. God Bless you all.

harold W. 
Rating:
3.0

Customer did not leave a comment.

Kenya C. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Great costumer service, the lady that was there helped me out greatly!

MADISON V. 
Rating:
5.0

The staff was very helpful

Colby P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie J. 
Rating:
5.0

Customer did not leave a comment.

ONE C. 
Rating:
4.0

Customer did not leave a comment.

Terri A. 
Rating:
4.0

Customer did not leave a comment.

Suzanne D. 
Rating:
3.0

Took way to long to get my truck.Bring in more help on the week ends.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jinghua L. 
Rating:
1.0

Customer did not leave a comment.

Telasja R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
3.0

I've rented several times from this location and the other close to my home (2 miles). The most recent time I rented a truck it was raining out and I purchased two large appliances. I returned the truck with the correct amount of fuel, spot on for mileage. Apparently there was some dirt from the wheel dolly moving the appliances, I was told to pay 50 dollars. I didn't have to rent from you i could of used my neighbors truck just waited another day or rented from home depot which was cheaper but I didn't. Now I will because its crap that a little dirt or mud I was charged 50.00. The location was convenient but that was a pathetic charge and now I dont care if I need to go a little further down the road. Thamks

Mark M. 
Rating:
5.0

Staff was really nice thank you!

Myndi D. 
Rating:
5.0

Customer did not leave a comment.

Rasheen A.  |  First Impressions 
Rating:
5.0

Driving 800miles on a 15' truck and it runs great. The wipers might a replacement and it was dangerous driving when raining.

Chi Z. 
Rating:
5.0

You're service was excellent will use it again for my next job

james C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Ms. Brieziana Williams was fantastic as always. Always glad to help situations with her nice demeanor and attitude. TU. MP

mick P. 
Rating:
5.0

Customer did not leave a comment.

Douglass K. 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Store was Very helpful and trailer was in good condition.

andrew W. 
Rating:
5.0

Your employees are amazing. Always happy to help with a big smile on their faces. U haul is the only place I'll go. Thank you very much for all your help and kindness.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Maintain your trailers. Handle broke off the trailer jack then I got charged over hundred dollars for something that I couldn't of done. Had to call my father to bring me a floor jack so I could get it off my truck. Terrible experience

Matthew S. 
Rating:
5.0

The staff were very nice but the truck needed air in tires, seat was ripped, indicator lights on. I felt uneasy driving it but it got the job done

Monika D. 
Rating:
3.0

More U Haul locations should offer someone to return a vehicle if they're only using it one way I had to go out of my way to come to this location on South Detroit to drop it off and then I get a text the next day they're charging me over $11 I'm assuming it's for gas although I stopped and put gas in the vehicle to put the gauge back up to halfway is what I had when I got it in Bowling Green so I don't know why I got charged more

Laura S. 
Rating:
5.0

The staff was extremely helpful, polite and helpful.

DENNIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delbert C. 
Rating:
4.0

The staff was very friendly and helpful. They made the process to get the truck very easy. Important points regarding the truck was highlighted on the paperwork and the cost was very reasonable.

Vara C. 
Rating:
5.0

Customer did not leave a comment.

randy F. 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Online Move In 
Rating:
2.0

The overall experience was not great. The truck had its engine light on which was scary enough. When returning the truck at the end of the business day, there was a group of other customers complaining that they were over charged. We were also overcharged, but I called during business hours the next day and I am supposed to get refunded.

Christina L. 
Rating:
1.0

I got there, asked if they were open and the dude didn't even say anything to me. They were clearly swamped but it was just crazy not even being addressed

Jacob C. 
Rating:
1.0

No one communicated it was on the second story, and moving things was very inconvenient.

Stephanie H.  |  Online Move In 
Rating:
1.0

Reserved a truck on Thursday for Sunday morning. Saturday afternoon I received a call that I needed to go to a different location to pick up the truck adding about 10 miles to my day. When I showed up the front door was open and no one inside. After waiting about 10 minutes, I called the location hoping maybe someone would pick up...nothing. Called the 800# - no answer. About 20 minutes after walking in the front door an employee came in...crazy. Also, when I filled out all of the info on line reserving the truck it stated I just need to have my cell and could finish the process on my phone....that was not an option. Had to give most of my information again...Really a frustrating experience.

Michael W. 
Rating:
4.0

Ranasha Pinner staff/employee of U-HAUL was very helpful!

CALVIN P. 
Rating:
5.0

Sales lady was awesome & explain evething & didn't wait long 😀 👍👍

Usevio T. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
1.0

4 x 7 trailer only has a bed that is 36" wide. FALSE advertising. what is wrong with this picture. I could not get a refund. The item that I went to pick up was 47" x 64". Now how do I get that into 36". This is bull. if you say it is a 4 c 7 then it should have 4' wide usable bed. Gee, do you think?

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
1.0

Charged me for a free month and said won’t close my unit until I pay something. I had a card in file. I say we’re even! Would not recommend Uhaul in general.

TRACY C.  |  Overall Experience 
Rating:
4.0

It was early in the morning. Just one person trying to check in overnight drops and take care of the counter at the same time. She did a good job. Wasn't impressed with the U-Haul computerized system. Should be more user friendly for the customer

PAUL K. 
Rating:
4.0

The first truck we got only made it 5 miles and was overheating. That took an hour of our rental time to return it and get set up with a new truck. Customer service was quick and friendly. Other than the truck it smelled like weed was being smoked right outside the stores doors and that is not what I wanted my 3 year old to experience

Kristine M. 
Rating:
5.0

Lots of new staff, learning but very helpful and older staff very supportive and helpful.

RICHARD C. 
Rating:
3.0

The location is good I received great customer service when I checked in and checked out the vehicle. Bree was very friendly and professional. The unit I had was clean inside but mechanically was very questionable. I felt that the unit had several issues that should have been addressed prior to that vehicle being rented out.

Jeffrey P. 
Rating:
5.0

The folks there were friendly and helpful.

Cheryl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Great job thanks for the amazing work. You made this very easy.

Johnny J. 
Rating:
5.0

Ranasha was wonderful. She even helped us when she was off the clock so we didnt have to wait. Great customer service.

Katherine R. 
Rating:
1.0

Extremely rude customer service rep and over charged us for UHAUL!

Lee F. 
Rating:
5.0

Very helpful and nice

dena F. 
Rating:
5.0

Customer did not leave a comment.

joan L. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Make sure they get Briezana Williams. She's amazing

Damon F. 
Rating:
5.0

I had an odd issue when I moved in - a previous tenant had left something in the unit which was lodged in the ceiling and door, and the staff was very helpful and took care of it expediently.

Deanna L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie H.  |  First Impressions 
Rating:
2.0

Hard to understand agent. Spoke in fast low tone. Took 2 phone calls while I was at the desk trying to get my rental. Truck had constant message to get an oil change.

JAMES D. 
Rating:
3.0

People had clearly been smoking in the vehicle and it smelled of cigarette smoke, as did the air conditioning.

BRADLEY S. 
Rating:
3.0

Customer did not leave a comment.

SASSINEE B.  |  Overall Experience 
Rating:
5.0

Every time I go in this location, the representative is very knowledgeable and helpful. I don't know her name but as I look at my receipt, I see the name Ann Williams. I just want to say that she is excellent at what she does. Very clear and precise on what is required. And I love that she completes everything quickly and effortlessly. She is also pleasant and relates well with customers. Keep up the good work, Ann (I hope that's her name on my receipt). :) Signed, A very happy customer!

Angel C. 
Rating:
4.0

Customer did not leave a comment.

lamario b.  |  Overall Experience 
Rating:
5.0

Ariana was extremely helpful, she knew her job!!!

DENNIS S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

hope s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
5.0

This Is the cleanest Uhaul storage facility I have been in. The manager and staff stay on there A+ game. They answered all my questions even gave me a month free. Keep up the great work!

Jalan m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Janissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  Overall Experience 
Rating:
5.0

The only problem I had during my time at this facility is that the employees park blocking the exit. If you’re taking things out of the storage unit in the building and they’re parked in the exit and cleaning or inspecting a returned vehicle then we’re stuck waiting for them to finish. I waited 20 minutes for them to move a truck so o could leave. It was 2 employees this particular day, an employee and the manager.

Kim B.  |  Overall Experience 
Rating:
5.0

Breezy the asst. Manager was AMAZING!

LAKESHA B.  |  First Impressions 
Rating:
3.0

I’m only stating it was average because the assignment manager was awesome but the staff ( one lady in particular) was HORRIBLE AND RUDE. I was never able to get in contact with the manager and she didn’t answer my emails.

Ebony C.  |  Overall Experience 
Rating:
3.0

Your staff could use some extra training & courtesy. Thank you!

tracy g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

haleyah G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tani G.  |  First Impressions 
Rating:
5.0

The staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-Haul

Dwayne F.  |  First Impressions 
Rating:
3.0

I don’t think the security is as good as it should be during the day and also when the facility is locked up, I don’t think there’s anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it’s not them it’s the nature of the business – you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.

ELISABETH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latasha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacoby l.  |  First Impressions 
Rating:
5.0

Thr movr was a success..Very nice employee

Aneda W.  |  First Impressions 
Rating:
1.0

This location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policy

steve N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pamela m.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful, with all the questions I had

STEVEN B.  |  First Impressions 
Rating:
4.0

Great team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.

JOHN R.  |  Overall Experience 
Rating:
2.0

Staff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to them

Destiny B.  |  Overall Experience 
Rating:
2.0

The second shift lady was a real smart mouth and rude !!!

Howard S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marva M.  |  Overall Experience 
Rating:
5.0

Great service

DEVONNE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
1.0

I removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.

JOSEPH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
4.0

Due to travel between location of my present location traffic has on occasions delayed normal arrivals.

Stevie L.  |  First Impressions 
Rating:
4.0

The two ladies that help me were great.

THOMAS W.  |  Overall Experience 
Rating:
5.0

Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.

Renita L.  |  First Impressions 
Rating:
5.0

I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!

Eryka W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARLENE O.  |  First Impressions 
Rating:
5.0

I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.

MABLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KENYETTA C L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marquez B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
2.0

I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.

angela g.  |  Overall Experience 
Rating:
3.0

Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.

TAYLOUR U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel c.  |  Overall Experience 
Rating:
5.0

The two women their were very nice and friendly 😉😉

luketha b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy g.  |  First Impressions 
Rating:
4.0

The staff was very helpful and easy-going! 🙂

Latesha C.  |  Overall Experience 
Rating:
5.0

Employee Billy was great and made sure we had a great experience. Thank you

Dan H.  |  Online Move In 
Rating:
5.0

Thank You!

Erica T.  |  Overall Experience 
Rating:
3.0

The staff was some times rude and I didn't like how my rate keep going up.

Shanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C.  |  Overall Experience 
Rating:
5.0

The girl was friendly and explained everything well . Polite and the process went fast.

JODIE L.  |  First Impressions 
Rating:
5.0

Thank you for your service. You guys were very helpful, Thanks

Sean M.  |  Overall Experience 
Rating:
4.0

Thanks!

Erica T.  |  First Impressions 
Rating:
5.0

Nick is the Best! Thanks for all the help & happy holidays!

Lakeitha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
5.0

I will used this location again it clean and the works are very friendly and helpful

Michael L.  |  Overall Experience 
Rating:
5.0

The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with

Erin B.  |  First Impressions 
Rating:
5.0

Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father‘a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️

Dashelle C.  |  Overall Experience 
Rating:
5.0

The guys there are always so friendly and helpful.

Kim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel P.  |  Overall Experience 
Rating:
4.0

I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.

donna s.  |  Overall Experience 
Rating:
5.0

I had very good Service, and got everything I needed. Thanks to the salesman.

Carl H.  |  First Impressions 
Rating:
2.0

For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive

Rosemary G.  |  Overall Experience 
Rating:
5.0

Great service

Maria b.  |  Overall Experience 
Rating:
5.0

Great store manager! He is always nice and helpful. Fast, quick and easy service!

Juanita S.  |  Overall Experience 
Rating:
1.0

Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took

cathy b.  |  Overall Experience 
Rating:
5.0

Will use uhaul storage if needed again.

SANDRA L.  |  Overall Experience 
Rating:
5.0

Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

Dashelle C.  |  First Impressions 
Rating:
5.0

really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

ANTUAN W.  |  First Impressions 
Rating:
2.0

They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

marquita b.  |  Overall Experience 
Rating:
5.0

Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

timothy c.  |  First Impressions 
Rating:
5.0

Customer service was outstanding

George H.  |  Overall Experience 
Rating:
5.0

A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

GERALDINE H.  |  First Impressions 
Rating:
5.0

customer service rep was outstanding

George H.  |  First Impressions 
Rating:
4.0

Thank you staff were friendly and very helpful

Douglas M.  |  Overall Experience 
Rating:
3.0

I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

Hunter M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

PAUL B.  |  Overall Experience 
Rating:
5.0

Brian was the only worker who greeted me and was willing to help. His kindness

tyesha r.  |  Overall Experience 
Rating:
3.0

n/a

Kahlihah J.  |  Overall Experience 
Rating:
5.0

Pam was a big help with everything I needed.

Michael e.  |  Overall Experience 
No reviews have been submitted for this location.

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