Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor telephone communication. No one to answer phones. On hold forever until I gave up.
GARY SWAN
Rating:
5.0
Customer did not leave a comment.
Tamra Groshart
Rating:
4.0
Customer did not leave a comment.
Peter Crozier
Rating:
5.0
Customer did not leave a comment.
LISA BALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANDRA SHAW
|
Overall Experience
Rating:
5.0
Super easy to work with, easy return! Would easily use again and recommend
Jim Ely
Rating:
4.0
Lights would intermittently fail on trailer I rented for over minute long stretches. Made a point of telling the attendant and it was well received but my impression was it was a known issue with that trailer and it was low priority for them.
ryan baldridge
Rating:
5.0
The staff was very knowledgeable and helpful.
KRISTIN RHOADES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregg Motonaga
Rating:
3.0
Customer did not leave a comment.
Jody Sours
Rating:
5.0
Really appreciated them taking the extra effort to clean out the snow that had recently fallen. Great team working there.
Jason Ness
Rating:
5.0
I’ve been into the Soldotna location a number of times in preparation for my move. I’ve always had amazing customer service. Not only have all the employees been incredibly helpful, they’ve always been very kind and accommodating. 10/10
KATIE GLENN
Rating:
5.0
Just keep doing what your doing
CHARLES GRASSO
Rating:
1.0
I didn’t rent anything from Uhaul. Someone passed as me. Please investigate this situation
Dustin Stoddard
Rating:
5.0
Customer did not leave a comment.
Joseph Chavez-Jackson
|
Online Move In
Rating:
5.0
very helpful and easy to work with. Not often I need to rent a truck but when I do I will be using Soldotna Uhaul
aaron mcgahan
Rating:
5.0
NA
Teya Durham
Rating:
3.0
I would recommend folks to go to any of the other two local U-Haul stores before Soldotna store. The staff is nonchalant and lazy. The trail I rented was in snow that was neither shoveled or plowed, blamed on their broken snow plow truck. Then the trailer itself was covered in snow, including the bed area. But hey I was told it would all blow out going down the road, excuse me, get a shovel and clean it out, which didn’t get done. Unfortunately I needed the motorcycle trailer to haul back a motorcycle I was purchasing the next day. I shoveled out the trailer and cleaned all the snow off, none which blew out going down the road, when I got home. I also parked the trailer inside my garage to thaw it out. I did make the 3.5 hour round trip without issue, so kuddo’s to the trailer serving it purpose on icy and at times rough roads. Will say the drop off and checkout of the trailer wasn’t as painful, different person.
Thomas Angleton
Rating:
3.0
I am a cdl liscense driver,i feel that scanning my liscense is an iinvasion of my privacy,just to use that information for your company marketing.please desist from doing so.offer manual taking down of the information,quit being lazy
glenn bryers
Rating:
5.0
Customer did not leave a comment.
Sabrina Paxton
|
Overall Experience
Rating:
3.0
Way over priced, I now pay less for a bigger storage unit at another storage place.
TAWNYA MANNING
|
Overall Experience
Rating:
5.0
Just keep up with the awesome work and the staff are amazing they do the best to help any customer in need that needs equipment. Thanks
Eugene Maestas
Rating:
3.0
Almost $200 a month is outrageous. The price was raised and ended up being more than what I was supposed to have been paying. Way more.
Daisy Meyers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY FIELD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEREMY FOWLER
Rating:
5.0
Customer did not leave a comment.
Sugayle geissler
|
Overall Experience
Rating:
5.0
Great job and in a timely manner.
Richard Turner
Rating:
5.0
Customer did not leave a comment.
Marilyn Holvoet
Rating:
5.0
The staff was very friendly & answered all my questions.
Beverly Welborn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nanci Crisp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Shaw
Rating:
5.0
Customer did not leave a comment.
Wilbur Nelson
Rating:
5.0
Customer did not leave a comment.
Savannah Boze
Rating:
5.0
Thank you!
STEFANIE LAWHORN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcia Zimmerman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Keating
Rating:
5.0
More avatising have more trucks available vans pickups 10 ft box vans never enough ok
Gordon Baktuit
Rating:
5.0
with the exception of getting my license scan, which i take great Umbridge to, the people at this location were positive and very helpful.
the issue with getting my license scanned, that information is not of any business to any corporation.it has made employees lazy, as far as entering information into a computer. and i feel if this information gets sold, without my permission and or i get hacked or scammed, because of said information being taken, this corporation or any other corporation should be held liable to the fullest extent of the law.
..
.
glenn bryers
Rating:
5.0
Very nice people and they were very accommodating.
NANCY OLIVER
Rating:
5.0
Customer did not leave a comment.
Wendy MELOON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Nelson
Rating:
5.0
Customer did not leave a comment.
ROY CAVIGLIA
Rating:
5.0
Customer did not leave a comment.
CHRIS BLANCHARD
Rating:
5.0
Easy to rent; easy to return. Helpful and pleasant staff.
Marilyn Holvoet
Rating:
5.0
Customer did not leave a comment.
Stephan Helbock
Rating:
5.0
They pay attention to detail.
Andreas Hont
Rating:
5.0
I appreciate all the help and support that this U-Haul location provided for me. Thank you.
MICHAEL KING
|
Overall Experience
Rating:
5.0
I wish you were open a little later, I had to rush to get there before closing. Other than that everything was awesome.
Pax Staley
Rating:
5.0
Customer did not leave a comment.
Mandy Arnone
Rating:
3.0
Customer did not leave a comment.
Ken Morrison
|
Overall Experience
Rating:
5.0
Trailer worked great for our needs and plan to use them again next time I'm hauling to Anchorage.
John Rosen
Rating:
5.0
Associates were very professional and friendly and efficient
Shannon Dukes
Rating:
4.0
Keep up the good work
STEVE BALES
Rating:
5.0
Hank and all staff are both kind, friendly and genuine caring people with excellent customer service!
Thank you!
STEFANIE LAWHORN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Arlene Tachick
Rating:
4.0
Customer did not leave a comment.
ARLENE TACHICK
|
Online Move In
Rating:
4.0
was not me
Ichabod Services
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Odean Goldbourne
Rating:
5.0
Customer did not leave a comment.
JENNIFER LANDIS
Rating:
3.0
Customer did not leave a comment.
Amanda Adams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Hazlewood
Rating:
5.0
Customer did not leave a comment.
MICHEAL WACHTER
Rating:
5.0
You always do a great job for us
William Radtke
Rating:
5.0
I appreciated having carts to move my boxes into storage the rolling door made everything so much easier
Cynthia Wylie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Cairns
Rating:
5.0
The Staff members were amazing. I did a mobile check in and return. When I pulled in the staff member offered to check me in faster. It was so easy to do! I am very pleased with my interaction with U-Haul.
Bonnie Turner
Rating:
5.0
Very helpful and good service, thanks
Bryan Miyamoto
Rating:
5.0
Customer did not leave a comment.
Mitchell Lewis
Rating:
5.0
Hire more employees like Hank Jones & Gerald Reynolds’s they were excellent to work with.Very professional.
Kevin Kuchinski
Rating:
5.0
Highest level of professional experience and quality customer service. Great level of knowledge to provide the proper wiring installation that l needed for my specific need
DUANE MORAN
Rating:
5.0
Customer did not leave a comment.
Jennifer Verral
Rating:
5.0
Nothing, service was excellent
Michael Henry
Rating:
4.0
Leaving because of price increases.
Michel Helvie
|
Overall Experience
Rating:
5.0
Very quick and efficient. Thank you :)
john freeland
Rating:
5.0
Customer did not leave a comment.
CORAZON BELL
Rating:
5.0
Customer did not leave a comment.
JANE MCCARTHY
Rating:
4.0
Customer did not leave a comment.
Mario Gomez
Rating:
5.0
Hank jones was a tremendous help in our rental above and beyond the job responsibilities he should be commended!
Kevin Kuchinski
Rating:
5.0
How about a 10% cut for returning customers?😀
William Radtke
Rating:
5.0
Very helpful and friendly
PATRICIA HANSEN
|
First Impressions
Rating:
1.0
The whole process was so unfriendly and just completely wrong. When I authorize a certain amount for U-Haul to hold on my card for example $166 I expect that to be held not $183. Everytime U-Haul put a block on my card I was always charged a min $20 more than I authorized and U-Haul tells me that is my bank adding more but no my bank name isn't U-Haul. The professionalism upon the first day with the trailer and truck was horrible. The manager I believe was just outright rude and disrespectful and screaming profanities now I was over charged I probably will never rent from U-Haul again your a scam and steal people's money. Good luck in the future
jennifer worman
Rating:
5.0
Friendly staff
Shannon Dukes
Rating:
3.0
Only one problem was not able to add the storage insurance online wound up calling the 800 number was advised I had to get insurance at the storage location
Cynthia Wylie
|
Online Move In
Rating:
5.0
Excellent facility - thanks for being so friendly and easy to work with!
Jennifer Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen Moor
Rating:
5.0
The whole process was easy. We had the required amount of gasoline, the storage compartment was cleaned out and all blankets were present, and the check-in was smooth. Once again, the truck performed like a champ. Thank you.
Charles Keenhold
Rating:
4.0
Customer did not leave a comment.
Teresa Holland
Rating:
4.0
Customer did not leave a comment.
michelle eckerman
Rating:
5.0
Everything great. Thanks!
Robin West
Rating:
3.0
Customer did not leave a comment.
Daniel Hicks
Rating:
5.0
Customer did not leave a comment.
Kevin Nelson
Rating:
5.0
The floor mats in the truck were spic and span and shiny black but they were as slippery as ice.
Recommend for liability purposes you use a different product.
Allen Moor
Rating:
5.0
Customer did not leave a comment.
Jeff Nelson
Rating:
4.0
Customer did not leave a comment.
Mariah Brown
Rating:
5.0
Customer did not leave a comment.
GARY MASUDA
Rating:
5.0
Excellent !!!! All staff helpful and polite. Location was easy to get to, center if town.
All facilities clean and well maintained. I was a client for about
8 years, finally found room at my house after rehoming many thing. I realized I would never need again.
jean mozur
|
Overall Experience
Rating:
4.0
Nope only thing was the USB adapter wasn't working for me but besides that same as always.
David Keating
Rating:
5.0
Customer did not leave a comment.
scott Henrie
Rating:
5.0
Customer did not leave a comment.
Judy Howard
Rating:
5.0
Employees were awesome and always willing to help or answer questions
tess abbott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis Koehler
Rating:
5.0
They were great!
mike sweeney
Rating:
5.0
Customer did not leave a comment.
Alan Horstman
Rating:
4.0
I need my receipt emailed to me please mcmahill2@yahoo.com
RANDY MC MAHILL
Rating:
4.0
Customer did not leave a comment.
Kathleen Zollman
Rating:
5.0
Customer did not leave a comment.
Richard Engle
Rating:
4.0
Jerry very accommodating, knowledgeable, and friendly. Cust service skills top notch!
Ryan Kapp
Rating:
5.0
Customer did not leave a comment.
Anna Hall
|
Overall Experience
Rating:
5.0
This place is easily the best uhaul experience ever. Top notch operation and very accommodating and friendly staff
ADAM BURSTEIN
|
First Impressions
Rating:
5.0
Very convenient & secure.
Kelly Henson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Price
Rating:
5.0
Customer did not leave a comment.
Elisa Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Landess
Rating:
5.0
Another excellent outlet in Soldotna, Alaska. Truck returns were handled quickly. Truck reservation and rental activity was also seamless and quick with knowledgeable staff.
RITA ANDERSON
Rating:
3.0
Overall not terrible but we ran into a few issues.
My payment didn’t go through for some reason and a day later our keycard didn’t work to allow us to get in. Okay understandable. We went to the desk and paid for the month only to find out that a second lock had been placed on the unit. We went back to the desk and the attendant was assisting another customer so we asked that he remove the lock and told him we would be back soon. When we came back the lock was still there and we had to ask again for it to be removed. Seems a bit overkill for a payment that was ONE day late especially since it showed I had attempted to pay it on time. The hours also aren’t the best and it’s inconvenient to be limited on when you’re able to access your belongings.
Overall not terrible and everyone working there was helpful and friendly for the most part. We just found it unsettling that after such a short time a lock would be put on the unit without a call or notice that the payment didn’t go through.
Maggie tyrer
|
Overall Experience
Rating:
5.0
Nothing. Experience went well.
Erick Sebesta
Rating:
5.0
Great experience nice and easy with awesome customer service
Ryan Krause
Rating:
5.0
Customer did not leave a comment.
Daniel DeBoer
Rating:
5.0
Excellent customer service.
Marcia Zimmerman
|
Online Move In
Rating:
4.0
I originally reserved the equipment at the Kenai location a week in advance, when I went to pick up, it was not ready and had to drive to Soldotna to get one! Ended up costing an extra day and more miles!!
Raymond Tressler
Rating:
5.0
Customer did not leave a comment.
Alicia Eby
Rating:
5.0
Customer service was excellent. Nothing needs to change
Diane Campbell
Rating:
5.0
Customer did not leave a comment.
Keran Morrison
Rating:
5.0
Customer did not leave a comment.
daniel hyman
Rating:
5.0
All the staff was helpful, the facility is clean. Even the bathroom is clean. Overall good experience and would use uhaul again if needed.
TRAVIS MCCAUGHEY
|
Overall Experience
Rating:
5.0
Can't think of anything!
Chris Opheim
Rating:
5.0
Customer did not leave a comment.
Kelly Price
|
Overall Experience
Rating:
4.0
The only problem I had was every time I wanted to get in the unit I had trouble getting it unlocked every time I had to get someone from the office to help me.
Joann Mider
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Maloney
Rating:
4.0
Customer did not leave a comment.
RALPH BRADLEY
Rating:
5.0
Would definely refer them snd use their services again in the near future! 👍
Carolyn Woodmansee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN Adams
Rating:
5.0
The man who helped me everytime, I think sn asst mgr, was awesome. Friendly, professional , and sometimes he was the only one there snd really working hard.
Janet LaRue
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Glen Burkhart
Rating:
3.0
Customer did not leave a comment.
Ken Morrison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY WEISSENBERG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Smith
Rating:
3.0
Since we live in Alaska and it is winter time I would suggest much better tires. Was trying to return the 26 foot truck and got stuck in the snow on flat ground. The company you are using wanted to charge $325.00 to pull us out. So wrong. Then when we made it to the store the lot was partially shoveled. Had to park it 2 blocks away til the next day. Please take better care of your trucks in the winter.
Sincerely one tired mover.
Kathy Kishlock
Rating:
3.0
Customer service counter agent has issues. Borderline rude, no personality
Robert Riley
Rating:
5.0
Customer did not leave a comment.
cindy nagle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amie Vitt
Rating:
5.0
I was very happy with the ease of getting storage and ending it. Service was top notch I will use you haul again if I need too
James Svec
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori Chase
|
Overall Experience
Rating:
5.0
Other than the storage fee going up every so many month everything and everyone was great.
Monica Schmitt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina Goolsby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael blair
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephany Norlander
|
First Impressions
Rating:
5.0
I had a unit for 11 months very near office area.. Everyone of the staff was friendly and helpful. Yes I would recommend Soldotna storage units and if I need storage again it will be here. The manager is nice and so are the staff. No complaints at all. Thank you!!!
Susan Garrett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeannie McNutt
|
Online Move In
Rating:
4.0
Thank you, we will be storing with you in the future.
Angelina King
|
Overall Experience
Rating:
4.0
Its tovbad the rates went up.
Jerri D Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Burden
|
Overall Experience
Rating:
5.0
GREAT Location, heated Unit, friendly Staff and Secure. Thank you UHaul
Jerry Burke
|
Overall Experience
Rating:
5.0
They were helpful and friendly. The unit was perfect for my needs and reasonable prices. I am confident that my belongings will be safe.
Elisa Miller
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GINGER BOOKS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles Maxwell
|
Overall Experience
Rating:
5.0
Ty ty 4 being here.
Debra Blatchford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gordon shangin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary daigle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Daigle
|
Overall Experience
Rating:
5.0
The staff is polite, patient and professional.
GREGORY WEISSENBERG
|
Overall Experience
Rating:
5.0
Been a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support
Paul Parsons
|
First Impressions
Rating:
5.0
Veronica was great!!
Eugene Rohl
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mindy Osmar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shonda ecker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW MCBRIDE
|
Overall Experience
Rating:
5.0
Clean, well supplied and a very friendly and helpful staff.
Thank you.
Dan Snodgress
|
Overall Experience
Rating:
5.0
There is no need to say more
Wayne Ocker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHASE STEPHENS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ZACK ARAGON
|
First Impressions
Rating:
5.0
Uhaul in Soldotna is very professional and friendly.
Thank you.
RUTH BERRY
|
Overall Experience
Rating:
5.0
Overhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.
Austin Kay
|
First Impressions
Rating:
5.0
The staff is friendly, knowledgeable and, most importantly, patient.
GREGORY WEISSENBERG
|
First Impressions
Rating:
5.0
Staff was friendly and helpful. Excellent customer service.
Brenda Copenhaver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bob Itchoak
|
Overall Experience
Rating:
4.0
It would be helpful and appreciated to have a bathroom available in the storage facilities
angelo barry
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rick or Sue Ketchum
|
Overall Experience
Rating:
4.0
We were glad you had a locker available Thank you.
Carl Nobel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Braden Stigall
|
Overall Experience
Rating:
4.0
check in was slow due to only one person in the office. we waited a half hour
Rick or Sue Ketchum
|
First Impressions
Rating:
5.0
They where honest, fast upfront and made sure everything was ok. I was very grateful to say the least
Wayne Ocker
|
First Impressions
Rating:
5.0
Customer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!
JASMIN MONTGOMERY
|
Overall Experience
Rating:
4.0
We have set up a reoccurring payment plan until we vacate the unit. Thank you
Carl Nobel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Duffy
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PACIFIC ALASKA SHELLFISH
|
Overall Experience
Rating:
5.0
The manager of the store was very friendly and made check in a snap
The owner was there too and “had his sleeves rolled up” helping a customer
James Wilcoxson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Delmar
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesse Smith
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathleen Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GORDON DRAKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Kopich
|
Overall Experience
Rating:
4.0
We have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Vernon Keezer
|
Online Move In
Rating:
4.0
Staff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit.
The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
Sarah Birchard
|
Overall Experience
Rating:
5.0
He really makes you feel like you are his only customer. Much appreciated!
ROBYN N LANIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan fuller
|
Overall Experience
Rating:
5.0
The best storage ever ... great prices and very understanding.
CHEYENNE DIXON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Burden
|
First Impressions
Rating:
5.0
Thank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!
LAURIE SCHAEFFER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda Smith
|
Overall Experience
Rating:
5.0
The attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.
Bruce Robson
|
First Impressions
Rating:
5.0
Kyle went above and beyond to assist me with my rental needs, highly recommended!!!
COLTER HOLLIDAY
|
Overall Experience
Rating:
4.0
cordless phones
HARVEY KNUTSEN
|
Overall Experience
Rating:
5.0
All of the guys at the Soldotna U-Haul are awesome!
Always super helpful and kind. Thank you 🙏
Victoria Boze
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Domingo Sanchez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
GARY KANAKIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT LOEHR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffery Weeks
|
Overall Experience
Rating:
5.0
Helpful clean and easy access
Bonnie Merlot
|
Overall Experience
Rating:
5.0
I live in Alaska and its winter the roads aren't clear,
I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.
Bonnie Merlot
|
First Impressions
Rating:
5.0
Thanks
Dean Denlinger
|
Overall Experience
Rating:
5.0
The young man was so helpful and courteous. Uhaul is always professional.
Floretta McClain
|
First Impressions
Rating:
5.0
The whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig.
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Robert Bartoletti
|
First Impressions
Rating:
5.0
Always the best!
William FETTA
|
Overall Experience
Rating:
4.0
none
JOHN FERGUSON
|
Overall Experience
Rating:
3.0
Dont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY
Monica Schmitt
|
First Impressions
Rating:
5.0
Very friendly and helpful.
Sara Farmer
|
First Impressions
Rating:
5.0
Excellent service all the way around! Thank you!!
Jon Gilbert
|
Overall Experience
Rating:
5.0
Great place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!
jamii harrelson
|
First Impressions
Rating:
5.0
Very helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.
Katherine Smith
|
First Impressions
Rating:
1.0
As a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme
WILLIAM TRACY
|
Overall Experience
Rating:
5.0
Great facility!
Donald Powell
|
Overall Experience
Rating:
5.0
Through out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.
DEBORA MEESTER
|
Overall Experience
Rating:
5.0
Very accessable storage unit.
PATRICK FAHEY
|
Overall Experience
Rating:
5.0
Kyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!
John Gumpert
|
Overall Experience
Rating:
5.0
I had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.
bethany harrelson
|
First Impressions
Rating:
4.0
Would rent here again
SHERRIE Barlow
|
Overall Experience
Rating:
5.0
Excellent service!
Jon Gilbert
|
First Impressions
Rating:
5.0
I would use this service again.
tamra st.john
|
Overall Experience
Rating:
5.0
Renting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!
Jessica Kallio
|
First Impressions
Rating:
3.0
Everything was all good!!
Charles Hankins
|
Overall Experience
Rating:
5.0
Y’all have been wonderful
BJ Reiner
|
Overall Experience
Rating:
5.0
Sales guy was very fast and efficient. Thank you
Cindy Sandhu
|
First Impressions
Rating:
5.0
Have used storage facility off and on over the years have always felt safe with my things being there.
paul lacy
|
Overall Experience
Rating:
5.0
Very clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.
Virginia Pate
|
Overall Experience
Rating:
3.0
Facilities are fine but over priced compared to other Comparable options.
While the staff is polite they are spread too thin which creates lines of people waiting and frustration.
Edward Kahles
|
Overall Experience
Rating:
5.0
Excellent!
Molly Davis
|
Overall Experience
Rating:
5.0
Excellent facility and staff. Always courteous and helpful.
KEVIN WASTELL
|
Overall Experience
Rating:
5.0
Staff was very nice and helpful.
Alicia Rodarte
|
First Impressions
Rating:
5.0
I am grateful for the convenience of the storage unit, will return if need be,Thank you!
JULIANA STEPANOFF
|
Overall Experience
Rating:
5.0
Very pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.
Claude Owen
|
First Impressions
Rating:
5.0
Excellent value. Good service.
Jenny Smithwick Aley
|
Overall Experience
Rating:
5.0
Excellent fast friendly service
NUSON SMITH
|
First Impressions
Rating:
5.0
Very polite. Very helpful with information.
John Ulen
|
First Impressions
Rating:
5.0
The people were always friendly even when they were so busy. They need more help.
LAWRENCE LATHROP
|
Overall Experience
Rating:
5.0
Soldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂
kay hoover
|
Overall Experience
Rating:
5.0
Wonderful experience.
Judy Peavey Derr
|
Overall Experience
Rating:
5.0
Friendly and professional.
Robert Ellsworth
|
Overall Experience
Rating:
5.0
Organized, polite and efficient staff. 5 stars!
Bill Kim
|
Overall Experience
Rating:
5.0
I have always had excellent service at this location
David Miller
|
Overall Experience
Rating:
5.0
Rented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.
VELDA LOFGREN
|
Overall Experience
Rating:
5.0
Xxx
dan reed
|
Overall Experience
Rating:
5.0
I have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you
TERRI LEAKE
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
Kelly Wilkes
|
Reservation
Rating:
5.0
Had our stuff in storage for a year. No problems
josh mcdaniel
|
Overall Experience
Rating:
5.0
Great staff.
JOHN POTTER
|
Overall Experience
Rating:
4.0
Clean and well maintained. Very pleasant and helpful staff. Very professional.
bob myers
|
Overall Experience
Rating:
5.0
Great place for storage and all around services!
theresa torrence
|
Overall Experience
Rating:
5.0
Excellent place for storage units! Definitely recommend if you need clean secure storage!
GRACE SHAFFER
|
Overall Experience
Rating:
5.0
This is one of the better storage place I have ever rented from. Clean and secure.
Dan Mattson
|
Overall Experience
Rating:
5.0
I love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.
Cheryl Romatz
|
Overall Experience
Rating:
4.0
.
Edward Gonzalez
|
Overall Experience
Rating:
4.0
It was just too expensive.
Lisa Bass
|
Overall Experience
Rating:
4.0
I was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.
mary tony
|
Overall Experience
Rating:
5.0
Thank you !!
Jaime Doremire
|
Overall Experience
Rating:
5.0
Excellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services
Thank you