Reservation was simple people were friendly great facilities
Jason GrastyCustomer Reviews for U-Haul Moving & Storage of Shawnee
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
Okay first of all I love you all I never had a complaint with them ever and I'm 50 years old and I've been using them forever, but after getting a U-Haul from Independence Missouri which was great the customer service, I drive 5 and 1/2 6 hours to Oklahoma I make it here around 4:30 a.m. I go to regular to U-Haul about 5:00 in the morning I park the U-Haul and the trailer. The morning person came in with four cats so she must not have a man and I asked her for her assistance with trying to get my truck from the trailer hitch and she tells me it's simple just pull down the thing and lift it up I'm like okay what thing she proceeds to keep walking to check the door on the storage building I'm like ma'am she ignores me I'm like OMG I just drove all this time I'm cold I don't know anyone here except my apartment manager but she was rude very rude I know she may not have been on the clock at the time but customer service is still everything. Anyway the night staff when I drop my truck off was excellent the lady that helped me both of them were great they even help me with Mexican food restaurants I love those too thank you for being so helpful with my return.
SummeRayne Rodrigues- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Collins- Rating:
- 3.0
Customer did not leave a comment.
JOHNNY STELL- Rating:
- 5.0
Customer did not leave a comment.
Rayneta Rogers- Rating:
- 5.0
The lady who helped me was exceptional. Very helpful, hard worker, and good attitude.
Kevin Wilkins- Rating:
- 4.0
I did see a roach when I walked in the other night. However, with everyone being in random things I do understand how that can happen. Other than that, everything has been wonderful! I’ve really appreciated how nice and helpful the staff has been. I would definitely recommend others to use this storage facility.
ReAnna mccree | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tracy Cheatwood | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Clemmie Hicks- Rating:
- 5.0
Customer did not leave a comment.
Joyce Gowin | Overall Experience- Rating:
- 5.0
The trailer wire installer was very familiar with my Equinox and it took him no time to install the trailer wiring connection. Thank you Sir, for your knowledge and excellent service. Rev. RB Brown
Robert B Brown- Rating:
- 5.0
Customer did not leave a comment.
SARA CLEMENCE | First Impressions- Rating:
- 5.0
Excellent service
Robert Batt- Rating:
- 5.0
This location was great. The people there were nice and friendly. My biggest issue was with the truck itself. It was very sluggish even when totally empty. Being a Ford, it just solidified my desire to never buy anything made by Ford. In addition, it had been smoked in so I had to breath somebody else's cancer for hours. Also, in Memphis, they marked the gas amount at 1/4 of a tank. This is not trued since it was practically on empty. But, I still left it on 1/4 when I turned it in due to an extremely bad experience with another uhaul dealer a few years ago. Let me know if you want to know more about that.
Russell Peeples- Rating:
- 5.0
Customer did not leave a comment.
Michelett Rizzo- Rating:
- 3.0
Customer did not leave a comment.
Lacy Shelton- Rating:
- 5.0
Customer did not leave a comment.
Summer Beal | First Impressions- Rating:
- 4.0
Everything was OK except it did not really work for my needs. I need to be able to access it more than two hours at a time. So it really wasn’t a fit for me, but the staff was really helpful and friendly.
gregory sadler | Overall Experience- Rating:
- 5.0
make sure the verbal final quote of the bill matches the receipt sent to my email.
olumoroti abiola- Rating:
- 5.0
Customer did not leave a comment.
Jenny Countess | Online Move In- Rating:
- 5.0
Everything went well for us at this U-haul facility. One thing I’d like to mention is we were completely moved out of our unit before the 7 PM closing time on 2/23/24. Hopefully we’ll be refunded for our March rent payment. Thank you.
leslie holman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kou Chang- Rating:
- 3.0
Customer did not leave a comment.
Jason Goodfellow- Rating:
- 5.0
Cassie (sp?) did a great job helping me while putting her lunch on hold. Very impressed!
Tim Barrick- Rating:
- 5.0
👍
gary davis | Overall Experience- Rating:
- 3.0
When I rented truck, I paid for estimated mileage. When I returned truck I had used truck 1 mile over what I had paid for and they charged me for the extra mile -$.98 . I know that when I left facility I traveled maybe 200 yrs and it flipped to next mile. When I returned I dont know when it changed to next mile. My opinion is if mileage is within 1 mile range, should not be charged.
Steve Simons- Rating:
- 4.0
Customer did not leave a comment.
Jayson Webb- Rating:
- 1.0
Customer did not leave a comment.
RAKAIL MILLER- Rating:
- 4.0
I marked no on the cleanliness of the equipment because the truck had clearly been smoked in and heavily. We are not smokers and being in the truck was an unpleasant experience. This was our only truck option and we had a task that needed to be accomplished that day. There was a sticker on the truck that said "No Smoking" but that had been violated. There were cigarette burns in the drivers seat. Everything else was fine and we were able to get our job done. We don't care if others smoke, but we weren't expecting to drive in something with such a heavy odor. We both left with headaches and it was honestly, hard to breathe. Staff was friendly. Facilities/office clean.
Tiffany Nagel Monroe- Rating:
- 5.0
Only problem is the u haul truck needs better maintenance done on it because the steering wheel is not straight and at 50 mph has a bad shimmey besides that it was a good clean one and the young lady was very nice and I will recommend you to anyone who needs to rent a truck from your facility
Stephen King- Rating:
- 5.0
Customer did not leave a comment.
michael boren- Rating:
- 2.0
The truck I reserved was not there so I got stuck with a smaller one, so instead of one and done I had to make several trips and pay more for mileage when I returned it. I called to see if I could extend my rental, but they had double booked the “reservation” for the truck that I had.
Candice Jones- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL COWART | Overall Experience- Rating:
- 4.0
The truck was damaged and had a sister tire on it. However, the truck was stolen a few weeks before they rented it out.
Deborah Fillioe- Rating:
- 5.0
Customer did not leave a comment.
RANDALL ROUNTREE- Rating:
- 4.0
Customer did not leave a comment.
Kimberly Walters | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Helen Morris- Rating:
- 5.0
Customer did not leave a comment.
Kevin Pyle- Rating:
- 1.0
Vehicle was turned in stolen when in fact i was sick and vehicle was late. Staff very unprofessional
Sherri Shock- Rating:
- 5.0
Customer did not leave a comment.
Russell McAlvain- Rating:
- 5.0
Customer did not leave a comment.
Jim Yost- Rating:
- 4.0
The lady today on Jan. 28th was super friendly and had good service but the other lady I rented the uhaul from on Jan 27th in the morning around 9 was super rude and made me feel uncomfortable and I couldn't wait to get out of there. But I'm at least glad I please t customer service lady today!
kristen davis- Rating:
- 5.0
Customer did not leave a comment.
kevin appleby- Rating:
- 5.0
Very helpful
tricia millard | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
charlene westmoland- Rating:
- 5.0
Everything was great they were quick and friendly and very helpful Thank You so much 😊
Judy Smith- Rating:
- 5.0
Very friendly and helpful in spite of a very cold and snowy day
Rudy Sandoval- Rating:
- 5.0
Give me an opportunity to work for the company so I could have the ability to provide for my family as well as show what I can bring to the company. contact Fabian Hernandez at 4059982325
Fabian Hernandez- Rating:
- 5.0
Customer did not leave a comment.
Miles Britt- Rating:
- 5.0
Customer did not leave a comment.
chad lefferts- Rating:
- 5.0
The staff was amazing very customer service friendly!
WANDA RADFORD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GREGORY WALDRUP | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shelley byrd- Rating:
- 5.0
Excellent service.
robert tipton | Overall Experience- Rating:
- 5.0
Excellent service!!!
Jerry Muse- Rating:
- 4.0
very good service she even upgraded me since the motorcycle hauler (trailer) was being used , very friendly helpers outside.
Steven Ryan- Rating:
- 5.0
No improvements necessary from my perspective, all went well.
Robert Blochowiak- Rating:
- 5.0
Customer did not leave a comment.
Shelley Byrd- Rating:
- 5.0
I believe that everyone that I dealt with did everything that needed to be done and all were very nice.
Joe Potter- Rating:
- 5.0
Customer did not leave a comment.
Timothy Russell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Drake Knight- Rating:
- 4.0
Customer did not leave a comment.
Melvin Vaughn- Rating:
- 4.0
Customer did not leave a comment.
patrick farmer- Rating:
- 5.0
Customer did not leave a comment.
steven dalton- Rating:
- 4.0
The interaction with the morning employee who reserved our 26-foot truck was painful, while the store manager employee who handed us the keys a week later was very helpful and courteous. The truck had a flat tire and had issues when making right turns. We also rented a clean and functional 20-foot truck and the staff at that time were great. With all of our closing date extensions, need for moving help, and other headaches that happened during our move, everyone we talked with at 1-800-GO-UHAUL was exceptionally nice and professional. A few calls that had to be transferred to the regional office were hit and miss, with some dropped calls and some operators that should not be in customer service.
Philip Farmer- Rating:
- 3.0
Have the truck I reserved. I reserved a 26’ foot truck and they didn’t have it. On top of that I tried to get a 20’ truck but they wouldn’t help me out with the mileage situation since it had to go back to the original store even though they didn’t have the one I reserved. Then the first 15’ one they gave me had flat tires and the second one smelled like weed and had a check engine light but I used it anyways because I was tired of dealing with it and needed to move asap so my experience wasn’t good this time.
Tayler Thrower- Rating:
- 5.0
Nothing
Arely Vera- Rating:
- 5.0
Na
Andrew Janway- Rating:
- 5.0
Customer did not leave a comment.
kyle tillery- Rating:
- 5.0
Customer did not leave a comment.
Matthew Davis- Rating:
- 5.0
Everything was great!
Douglas Ogle- Rating:
- 5.0
Victor went out of his way to make sure that everything was top-notch. He deserves a raise for how he treats customers..
joe atchley- Rating:
- 4.0
Customer did not leave a comment.
Colleen Moore- Rating:
- 5.0
The trailer had not been swept, but I told the manager not to worry about it. It was not bad and I easily cleaned before using it. It was easier for me to do than wait for her to have to go get the broom and clean it. I was very happy with the service and the encounter went very well in my opinion.
Michael Butcher- Rating:
- 5.0
Customer did not leave a comment.
Jayne Bennett- Rating:
- 5.0
Customer did not leave a comment.
Sharvella Tipton- Rating:
- 5.0
Customer did not leave a comment.
MARIAH CAMPBELL | First Impressions- Rating:
- 5.0
Customer service person was very helpful and pleasant
Rex Haugh- Rating:
- 5.0
Customer did not leave a comment.
Alexander Headley- Rating:
- 5.0
Customer did not leave a comment.
Andrew Stuart- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW MARTIN | Overall Experience- Rating:
- 1.0
This facility appears to be short staffed. This facility has a history of staff being impolite from management to associates. If there were other non-haul rental places in Shawnee I would refer others there. This facility lacks polite, customer centered staff. They do not greet you upon entering. They do not actively seek to be helpful or instructive. Associates should advise customers on fuel level and NOT automatically add liability insurance to the cost. These issues continue and remain unresolved. This is such a new facility and I supported it when I was on the City Commission. I regret that action each time I go to rent a vehicle.
Lesa Shaw- Rating:
- 5.0
Customer did not leave a comment.
Theresa robinson | Overall Experience- Rating:
- 5.0
Took me about 5 minutes to check in the trailer. Very helpful and thorough.
Robert Clark- Rating:
- 5.0
The lady who signed us up was great. She was quick to help us and very polite and professional.
David Steward | First Impressions- Rating:
- 5.0
Excellent service
Stan Asenter- Rating:
- 5.0
Customer did not leave a comment.
Kayla Johnson- Rating:
- 5.0
Customer did not leave a comment.
Alberto Gonzalez- Rating:
- 5.0
Very helpful
Steven r Jackson | Overall Experience- Rating:
- 5.0
The entire team at the Shawnee Harrison location are friendly, helpful and courteous. The location is clean and well maintained. It was a pleasure renting from this location. Thanks to everyone!
Alan Atkins- Rating:
- 5.0
nothing
Jim Whitefield- Rating:
- 4.0
The lady at the desk was very rude. Didn’t say hey what ya need lol nothing and acted like I was putting her out even being there,she was on her cell phone when I came in. I asked if I could switch to a bigger truck and she simply just says no,and when I get mad she decides to say someone already rented out her last 15’ truck but didn’t even try to offer the next size up. Just an unpleasant experience
Veronica Belvin- Rating:
- 1.0
They reserved a truck under my phone number without my knowledge. Called them to notify the company. Still not corrected. Still getting updates from another person's truck
van truo- Rating:
- 5.0
Customer did not leave a comment.
Jim Yost- Rating:
- 5.0
Customer did not leave a comment.
Jo Moon- Rating:
- 5.0
Customer did not leave a comment.
andrew light- Rating:
- 5.0
Customer did not leave a comment.
Robert Castillo- Rating:
- 5.0
Customer did not leave a comment.
SUE DICK | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Leah Albright- Rating:
- 5.0
Diana was especially helpful!
ronda santacruz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latoya Thomas- Rating:
- 4.0
Assistant mgr was Great
Randall Rogers- Rating:
- 3.0
Rainy Saturday morning. Understaffed, long waiting time. I wasn’t sure what the procedure was, but eventually we got it figured out.
Matthew Seward- Rating:
- 5.0
Customer did not leave a comment.
Brandon Himes- Rating:
- 5.0
Customer did not leave a comment.
alma acosta | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amy Walters- Rating:
- 4.0
Customer did not leave a comment.
sherry moore- Rating:
- 5.0
Customer did not leave a comment.
Jimmy King- Rating:
- 5.0
Customer did not leave a comment.
Ryan Walls- Rating:
- 5.0
Customer did not leave a comment.
Tina meaders | Overall Experience- Rating:
- 5.0
Friendly customer service.
Everett Maylen- Rating:
- 5.0
Customer did not leave a comment.
Alisa Herring Deese- Rating:
- 5.0
Easy drop off online
jeffrey Babek- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Barnhart | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joyce Thompson | Overall Experience- Rating:
- 5.0
Friendly staff both checking out and returning unit. The app failed to work properly but the staff addressed the issue professionally.
Jon Larsh- Rating:
- 2.0
The lady was rude and knows nothing about just being kind !! 9am and she was in a horrible mood, seriously… how are you in a bad mood the second you get to work !! SMH …. The jh was a piece of junk and did NOT seem safe at all, the front end shakes like crazy !!!
patrick smith- Rating:
- 5.0
Customer did not leave a comment.
carlton copher | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Miles Abalos- Rating:
- 5.0
I like it because it is clean ,And also it is convenient for me to get to from my house. And I like it because of the climate control that they have also , And it is reasonable in prices also.
SHANELL STEWARD | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MaKayla Taylor | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cindy Bidack | Overall Experience- Rating:
- 3.0
I was charged an extra day for the truck and trailer which is not correct
Stephen Sadler- Rating:
- 5.0
Customer did not leave a comment.
Joel Wicker | Overall Experience- Rating:
- 3.0
Had to wait on driver to bring back keys so I could take the truck. End up going past my scheduled pick up time
Braunya Lewis- Rating:
- 5.0
It was confusing to me to change our drop off site, but a couple of phone calls fixed it.
Susan Achterberg- Rating:
- 5.0
Customer did not leave a comment.
Raven Carreira- Rating:
- 5.0
Customer did not leave a comment.
Michele Cheek | First Impressions- Rating:
- 5.0
N/A
Valerie Bridgewater- Rating:
- 5.0
Customer did not leave a comment.
Valerie Bridgewater | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dave Owen- Rating:
- 5.0
The gentleman I returned the truck to was very polite and took the time to inform me of any additional charges and what they were for. He also listened to me about my experience picking it up and assured me that everything was fine and not to worry
AMANDA LANGSTON- Rating:
- 3.0
The lady who rented the trailer has NO customer service skills. She seemed stressed and not patient with me or other customers. The person who helped me when I returned the trailer was the exact opposite. Very helpful, patient and customer friendly. He is the reason that I would recommend this rental location.
Clint Parker- Rating:
- 5.0
Customer did not leave a comment.
Amy Boysen | First Impressions- Rating:
- 1.0
Rented a trailer from this facility today (reservation # 15190897) The supposed manager at the front desk was extremely rude to me. Customer service is not her forte. She began by asking for my ID. When I tried to hand it to her she scoffed at me and pointed at the desk for me to set my ID down. Didn’t think much of this. After a few more rude remarks and whatnot, she hooked up the trailer. When she was finished there was no thank you, goodbye, nothing. Just straight back to her desk. Upon checking the trailer, I noticed that the sliding door on the back wouldn’t open up all the way. I went back inside to address this with her. When I brought the issue to her attention, she stated “Well the only thing I can even do is give you another one!” I said “That’s fine!” Without missing a beat, she snapped back and said “Yeah, it’s fine for you! You don’t have to do any of the work!” And stormed off outside. I don’t know what this lady’s deal is, but after reading all of the other bad reviews about her, it’s a miracle she has a job. I can’t even begin to imagine how she ended up in customer service. Upon returning the trailer, the gentleman outside was extremely helpful! He inquired about my experience, asked about problems, etc… In my opinion, he should be the one behind the desk. He was the only good part of my experience.
Austin Roof- Rating:
- 5.0
U-haul should be very proud to have Diana as a member of their team. She’s an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.
robbie green | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laci Coker | Overall Experience- Rating:
- 5.0
Diana and her team are superb in every way. Service and care to details was off the charts.
Ernest Graham | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAVID JAMES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Melissa Gordon | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tyann Maytubby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STELA GOAD | First Impressions- Rating:
- 5.0
Great customer service but I still haven't received an invoice statement as to know what I was billed and it charged.
pamela smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
carlton copher | First Impressions- Rating:
- 5.0
SMOOTH!
scott herrmann | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ronnie brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pamela Wiggins | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
elyssa tallbear-coker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
april elliot | Overall Experience- Rating:
- 5.0
This facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.
april elliot | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
natasha meek | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ernest Graham | First Impressions- Rating:
- 4.0
It was clean but there is a BAD problem with roaches.
Kellie Young | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Barry Konecki | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
april elliot | First Impressions- Rating:
- 5.0
The staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.
Mitchell Kelough | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BERNARD PAUL MCGARVEY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mitchell Kelough | First Impressions- Rating:
- 2.0
the system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.
Cheyenne Hill | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
april elliot | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CINDY LANTZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
patricia fouquet | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOSHUA PALMER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
richard walker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gray day | First Impressions- Rating:
- 5.0
Prices could be a little lower.
shirley doyle | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Steven r Jackson | First Impressions- Rating:
- 5.0
If there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.
sammie williams | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert davenport | First Impressions- Rating:
- 5.0
Even though I came in there on Easter Sunday the lady was professional and courteous
Raymond Schachner | First Impressions- Rating:
- 5.0
Very friendly staff and helpful as well!
David Hagans | First Impressions- Rating:
- 5.0
Will definitely use again, if I need storage
Cathy Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judy Tomanka | First Impressions- Rating:
- 5.0
For some reason it has my name is Melissa that’s not my name my name is Meagan
Melissa grove | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
toni higdon | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
daniel james | First Impressions- Rating:
- 5.0
Thank you for being so kind to me!
Brian Peck | Overall Experience- Rating:
- 5.0
Very nice and friendly
mary perez | First Impressions- Rating:
- 5.0
It was perfect 👍🏻
NORMA CROWSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RICHARD MCCASLIN | Overall Experience- Rating:
- 4.0
Wonderful staff and the one lady running the front desk is an absolute trooper. Amazing customer service and multi tasking even while dealing with difficult customers..
SHELBY MANDRELL | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Harman Bell | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
james forte | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Barbara Hampton | Overall Experience- Rating:
- 5.0
I always felt very safe and as though my things were completely secure. A great experience!
angela rowland | Overall Experience- Rating:
- 3.0
I had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn’t give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.
deborah george | First Impressions- Rating:
- 4.0
When u ask questions they treat u like you’re stupid! They’re very rude, definitely don’t have very good customer service skills or people skills!
Barbara Sloan | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
alycia rosario | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Christina Lange | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gary davis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alfred Miller | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brett Petzer | Overall Experience- Rating:
- 5.0
This is a lovely facility. Clean, well maintained and well monitored.
Debbie Hewitt | First Impressions- Rating:
- 4.0
Staff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.
johnnie mccracken | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Amy Lane | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gary davis | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Dustin Hasley | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Wynona Carter | Overall Experience- Rating:
- 5.0
Thanks 😊
larry slover | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ida Chilcoat | Overall Experience- Rating:
- 5.0
My first drive in storage facility and I love it!
SHIRLEY TEAGUE | First Impressions- Rating:
- 5.0
Climbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5.00 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.
Linda Painter | Overall Experience- Rating:
- 5.0
Appreciate manager Diana friendliness and assistance
Linda Gercken | Overall Experience- Rating:
- 5.0
Nice staff. Easy access. Clean
david schrupp | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
travis nolan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gregory Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lindsey Stallin | First Impressions- Rating:
- 5.0
You have a great system. Thanks
Preston Fry | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
john brashers | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stacie Coker | Overall Experience- Rating:
- 5.0
In the future I will definitely use a climate controlled U-Haul storage facility again
Gable Dyer | Overall Experience- Rating:
- 5.0
Love it
cody brown | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
linga dugger | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
daniel brown | Overall Experience- Rating:
- 5.0
Staff very informative, friendly, professional. I would recommend this facility .
CHRISTINA SLEDGE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL COWART | First Impressions- Rating:
- 5.0
Only issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.
jimmy/linda mills1407/martin1746 | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
monique davis | First Impressions- Rating:
- 5.0
Thanks for the help moving to our new home!
BRADY MASSEY | Overall Experience- Rating:
- 5.0
It was a great experience!!!
Heather McSmith | First Impressions- Rating:
- 5.0
Worked with us on getting the truck for another day and didn’t act like it was a big problem.
Angela Cason | First Impressions- Rating:
- 5.0
The lady at the office was very nice and explain things to us very well
jody dulin | First Impressions- Rating:
- 5.0
The ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.
CECILIA WRIGHT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sammantha Birchall | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
carolyn rich | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CLAUDIA BAIZ | Overall Experience- Rating:
- 5.0
Great experience
shawn carter | First Impressions- Rating:
- 5.0
We needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!
david yount | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RONALD GRUNDEN | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Ricki Willis | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Pamela Wiggins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brent Simmons | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephen Miles | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
james forte | First Impressions- Rating:
- 5.0
Best place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!
joann ellis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
phillip cimei | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
The Acadamy of Seminole | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stormi keiner | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
misty moss | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
phillip cimei | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joyce Gowin | First Impressions- Rating:
- 2.0
It's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19.00 rental vans or 10' trucks are also a fee up ,/*$ .89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.
jeanie malone | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kellie Hobbs | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Jim Hodnett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily Stevenson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
donica hughes | Overall Experience- Rating:
- 5.0
Been using this storage site for almost 5 years. Always been great.
joshua french | Overall Experience- Rating:
- 5.0
Fantastic as storage needs go.
Anthony Harwell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nick Harris | First Impressions- Rating:
- 5.0
I really appreciated the service Kathy gave to me. She was very helpful and friendly.
janice hinesley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Reed | First Impressions- Rating:
- 5.0
Easy. Great staff. Thanks for the service!
james vernon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dellen Blackwell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Phillip Cline | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TAMARA GARY | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
darrell mack | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gloria Lindsey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicole Haley | Overall Experience- Rating:
- 5.0
Super nice people ,always have a smile on her face !!
Matthew Longest | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin Cemer | First Impressions- Rating:
- 5.0
Excellent I never been a very secure storage.
LAWANA JOHNSON | First Impressions- Rating:
- 5.0
I liked the fact that someone was always there to help you!
barbara chesser | Overall Experience- Rating:
- 5.0
Good people great service
Charlotte Norbury | Overall Experience- Rating:
- 5.0
The manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.
george afentul | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jordan Maxon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monica Stiffler | Overall Experience- Rating:
- 5.0
I enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.
Robin Cain | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kathryn King | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sharon Lister | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bryan Lowery | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judy TOMANKA | Overall Experience- Rating:
- 5.0
Fantastic team. Diana is very competent.
john craigin | Overall Experience- Rating:
- 5.0
I had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.
donna dickey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
charles thomas | Overall Experience- Rating:
- 4.0
Its a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.
Luke Jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
abby storie | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
denise frentz | Overall Experience- Rating:
- 5.0
Manager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.
DARREN UNDERWOOD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jan Tinner Hudgins | Overall Experience- Rating:
- 4.0
Staff seemed very overworked and at times could be a little ‘short’ but overall we’re helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.
renah coffman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
felisha webb | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joe Dickerson | Overall Experience- Rating:
- 5.0
Had to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.
keith seebeck | First Impressions- Rating:
- 5.0
Diana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!
Susan Cobb | First Impressions- Rating:
- 5.0
The ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.
danielle grabin | Overall Experience- Rating:
- 5.0
You need to have more people working in there. We have to wait in line to be helped.
claudia hale | Overall Experience- Rating:
- 5.0
best place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.
Marvin Kitchell | Overall Experience- Rating:
- 5.0
Security is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!
JOYCE THOMPSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristin Meier | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
barbara chesser | First Impressions- Rating:
- 4.0
Could get more updated computer equipment. Took them forever. Not good when on a schedule
Carol Cox | First Impressions- Rating:
- 5.0
The app works great. Thanks
Preston Fry | Overall Experience- Rating:
- 5.0
Staff was extremely helpful and was able to get me into the storage unit that would fit my need.
matthew nealy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PHILLIP PIERSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cathy Smith | First Impressions- Rating:
- 4.0
The Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.
VERONICA CATRON | Overall Experience- Rating:
- 5.0
Everything was great
twana ford | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Megan Gallagher | Online Move In- Rating:
- 5.0
I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can’t figure out I canceled my storage unit and never moved in.
Adam Benjamin | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
RYAN MABRAY | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
lisa moudy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tony Mitchell | First Impressions- Rating:
- 5.0
The receptionist was very pleasant and very helpful
jackie Kieffer | First Impressions- Rating:
- 5.0
Great people
randy west | First Impressions- Rating:
- 5.0
I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!
crystal rose | First Impressions- Rating:
- 5.0
Thanks again totally awesome people and place GOD BLESS
perry rochester | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gregory Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ryan hernandez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wayne McGuire | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Karen Harris | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marie Blankenship | Overall Experience- Rating:
- 5.0
Do I get a refund from when I moved out until next month is due. That would be fair.
euleta hunt | Overall Experience- Rating:
- 5.0
The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It’s a hard job and she excelled at it.
veronica harmon | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Wayne McGuire | Online Move In- Rating:
- 5.0
They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend
anna allen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
loretta thornton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
george afentul | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
shelby gandy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
janet bork | First Impressions- Rating:
- 5.0
Excellent experience
amber mcguire | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Vanessa Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kevin wicker | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BARNABAS BLACKWELDER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Johnathan Lalli | Overall Experience- Rating:
- 5.0
Garage doors to the access bay didn’t close behind me after entering.
NOLA WAGNER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sallie Stallin | Overall Experience- Rating:
- 5.0
My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.
timothy huff | Overall Experience- Rating:
- 5.0
Outstanding people best customer service and overall terrific experience
laura king | Overall Experience- Rating:
- 5.0
This facility is very well run.Diana and her staff are always willing to help whenever I needed it.
pat pertile | Overall Experience- Rating:
- 5.0
Friendly staff and well maintained facilities
Richard Mckey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Roubidoux | Overall Experience- Rating:
- 5.0
Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.
Jamie Smith | First Impressions- Rating:
- 5.0
The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.
april elliot | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kevin wicker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Irving Chavez | Overall Experience- Rating:
- 5.0
The ladies there are very helpful and friendly. Made the whole process easy
Stephen Head | First Impressions- Rating:
- 5.0
Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!
Barry Powell | Overall Experience- Rating:
- 1.0
Very unsecure entry rude to me when I explained why I was moving out before even moving in.
Tesa Emery | Overall Experience- Rating:
- 2.0
Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that
Tesa Emery | First Impressions- Rating:
- 5.0
I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.
JOYCE THOMPSON | First Impressions- Rating:
- 5.0
I. Will definitely be back in the future
Matthew Patrick | Overall Experience- Rating:
- 5.0
Staff was knowledgeable and friendly.
WESLEY COFFEY | First Impressions- Rating:
- 5.0
very helpful
david battese | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jennifer Swedberg | First Impressions- Rating:
- 5.0
Helpful and friendly staff at this location.
Richard Mckey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
larry toll | Overall Experience- Rating:
- 5.0
Friendly staff clean store nice experience will come back.
jerry donaldson | First Impressions- Rating:
- 5.0
The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!
Christina Lange | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dawn Cooper | First Impressions- Rating:
- 4.0
I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.
Anna Schilling | Online Move In- Rating:
- 5.0
Loved the carts that were available for use.
chad barnard | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
erica palmer | Overall Experience- Rating:
- 5.0
The best customer service I’ve seen in a long time.
doug morrill | Overall Experience- Rating:
- 3.0
I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!
Paige Montgomery | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeffery Harjo | First Impressions- Rating:
- 5.0
everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.
Marvin Kitchell | First Impressions- Rating:
- 5.0
She found us a unit near the entrance, and was very helpful.
Kenneth Whitmore | First Impressions- Rating:
- 5.0
The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.
dashai Brown | First Impressions- Rating:
- 5.0
out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.
bobby cain | Overall Experience- Rating:
- 5.0
Very nice employees and very helpful
lori amos | First Impressions- Rating:
- 5.0
could not go any better the lady went out of her way to help me 5 stars all the way
bobby cain | First Impressions- Rating:
- 5.0
Very friendly, helpful, and professional staff. A very pleasing experience.
David McDowell | Overall Experience- Rating:
- 5.0
Everyone was very helpful and very nice I would use U-Haul in the future thank you
Linda Bell | First Impressions- Rating:
- 5.0
GM was very nice and plaesant!! Storage units very clean!!
LaWanda Edwards | First Impressions- Rating:
- 5.0
Great staff! Helpful and accommodating.
Steven Earley | Overall Experience- Rating:
- 5.0
Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home
Sarah Mackie | First Impressions- Rating:
- 5.0
Fast and efficient. Even the new trainee was helpful and super friendly.
Christina Grant | First Impressions- Rating:
- 5.0
These people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'
Steven Earley | First Impressions- Rating:
- 3.0
Staff was helpful, however the card wouldn’t activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!
brianna clay | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Our cargo and utility trailers start at $14.95!
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Moving Supplies
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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History
We have an adaptive reuse program to better the environment!