Customer Reviews for U-Haul Moving & Storage of Seminole
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

3.0

My service was good for the most part. I just can’t take being given incorrect information when it comes to charges and payments. Saturday 04/13/2024 was the last straw for receiving incorrect information. I have been more than patient with U-Haul services I explained to Management my issues with U-Haul from beginning. So after the last episode I made the decision to just end my dealings right there. Customer service needs to be up to par. Other than that everything else was pretty good way better than one on Walsingham

Rating:

5.0

This was incredibly easy. I would highly recommend.

Rating:

4.0

James from another went out of his way to put me at your location. The 2 men working were nice & helped me out. It was pouring down rain & they waited for me to unload the truck into my storage & they were still there to drop off the truck. The prices of the rental truck & storage are expensive & not what is advertised though. That part is misleading.

Rating:

2.0

I reported a guy who was living in his storage unit and was met with resistance from the management. They assured me he wasn’t living there. But every time I came to the unit, he was there. He would be drinking beer, watching football, and napping. Whether or not they think he’s living there, he’s not supposed to be loitering. Well, at least that’s what my lease says. Perhaps he has a different lease.

Rating:

5.0

Great place thanks

Rating:

5.0

Nice people to work with!!

Rating:

5.0

Mimi was absolutely amazing and great.

Rating:

3.0

For the entire time I had a storage unit there (I had a smaller unit first), never was there anyone ever in the office at anytime, morning, noon or night. Also, The lighting was not good at all. When I called U-Haul (not the office) the people were very friendly and helpful n did everything that they said they would.

Rating:

5.0

Great Customer Service Team.

Rating:

5.0

Very pleasant personnel and helpful.

Rating:

1.0

Most poorly kept storage I've seen. There appeared to be homeless people living in there, constantly in and out on bikes. On Christmas day there was a shoe and shirt in the roadway and a man with barely any clothes on in a unit. Not safe or clean at all.

Rating:

5.0

Mimi and the team at both facilities were professional, kind, helpful and I decided this was the place for us. Thank you for such a wonderful staff!

Rating:

5.0

My only issue was some water that got the bottom of some of our totes wet. Nothing damaged but not sure where it came from.

Rating:

3.0

Months ago I asked to get a clicker for the gate. I was charged $5 and I was given a clicker. When I went to try out the first time the clicker did not open the gate. I drove back to the office and told them it didn't work. I was told they're working on the gate and to try it again in a few days. I went back about a week later to the storage facility and the clicker still did not open the gate. I went back to the office a fourth time and asked if I could get a different Clicker. I was told it probably wouldn't make a difference because they're phasing out the clickers anyway. How frustrating that was! Wasn't I just told at the beginning the clickers are being phased out. The time and energy wasted going back and forth to resolve an issue that wasn't resolvable is ridiculous!!

Rating:

5.0

Very impressed, the unit was clean and ready. Love knowing it's gated and have to code in and code out.

Rating:

3.0

I chose U-Haul because of the 24 hour storage access and explained that was why I made my choice, but the hours were changed within a week or so.

Rating:

1.0

I’ve been a customer of this facility on & off for over 5 years and, until this past year I never had any concerns or issues. Since the new manager took over my experience has been much different; in some respects quite concerning. Over the past few months my gate code would suddenly be “denied access”. When I’d call the office to advise & find out what was wrong I was told there were “system issues”. The “system” randomly resulted in: 1. my code being deleted & replaced with a new number which I wasn’t made aware of 2. my access was changed from “storage hours” to “office hours” 3. no gate access for the entire last month I was there - yet had paid for I shared my frustration with a male rep at the office as well as with Mimi and requested a refund for the 4 weeks of denied access. I wasn’t offered a new code to use during this so called “system issue” and ultimately had no autonomous entrance to my belongings. During this time frame on a few occasions when I was there hoping it would work, I observed several customers coming & going and the gate access worked just fine. It very much felt as though MY code was singled out. Another concern under this current management is the selective rules which are enforced per Mimi’s mood of the day. Many times when myself or other customers question her commentary from 1 day to the next she claims not to have said this or that often forgetting or following up with various different answers. To this point, I will share a specific situation regarding my 2nd unit which I share with my boyfriend Chris. Being one of the largest units on property, this is where we store our work tools & at times require more time to prep for jobs/projects. According to the lease only under structured access will a customer be limited to 2 - 30 minute visits. And while Chris did have structured access in the past, Mike Wise has confirmed that was lifted however Mimi continues to hold us to it to the point of aggressively stating the second we arrive and closely monitors the clock threatening to trespass us if we don’t leave. We have never seen or heard her treat any other customer with such disdain. Mike Wise & Mimi have both made it extremely clear that the units are not a “hang out”, they aren’t to be lived in, and advised Chris and I both that 24 hour access had been removed for everyone for the time being - and that it’s in everyone’s lease agreement that customers are only allowed 2 thirty minute visits per day; these “rules” however are selective and discriminatory. Both Mimi & Mike are fully aware of a male African American man living in unit 629 yet nothing has been done. In fact not only is this person being allowed to disregard the lease rules by living there, he was hired to work for Mimi in the office. Every time we’d be there getting tools or organizing for upcoming jobs, this person would non-stop bombard Chris asking for his help or needing to borrow something including asking for money to do his laundry. This person can come & go at all hours, stay in his unit for any amount of time, sleep there - yet we are monitored like children and told to leave if we were there for 30 min. This supposed “company rule” was abused by management who selectively decided who they’d hold to the agreement and who they’ll let slide. The management of this facility is honestly just a joke! The final and most concerning issue is regarding the safety of every female customer and what ultimately led to my decision to take my business elsewhere. Four single female customers all verbally shared with me to be vigilant when alone because a gentleman named Dennis cornered them in their unit forcing himself upon them in a sexual manner & making vulgar comments. This gentleman as it turns out is Mimi’s husband. These incidents have been brought to her attention however to which she responded “it’s ok”. Coincidentally all 4 of these woman have been evicted. This man is a sexual predator who lives on site & has full access to come in & out at all hours. This needs to be addressed and stopped immediately before he does this to someone else. I am kindly requesting that this be share with upper management as well as an opportunity to speak with the top person for the market. I can be reached at 303-324-4110 Sincerely, Robin Perrett

Rating:

5.0

Happy

Rating:

5.0

Dwindle and efficient staff :)

Rating:

5.0

I actually had the pleasure of speaking to Mimi the owner of the storage facility I am renting a unit from. I am moving tomorrow 9/20/23 from the east coast of Florida back over to Seminole Area. She made my entire process regarding my move go so smooth. She was extremely professional, kind, compassionate, and went above and beyond to make sure all was set in place when I arrive there with the moving company. Highly recommend her facility for anyone in the area.

Rating:

4.0

Need a full time employee on site during business hours daily.

Rating:

1.0

This place is full of criminal activity including prostitution and drugs. The lady who claims she owns the U-Haul storage facility put a lock on my storage unit because she didn't like the fact that someone I know was eating near the storage unit. Cancel my contract with her last month but she locked the unit when letting me retrieving my stuff without paying her for this month. I'll never use you the facility again and I'll probably never use U-Haul again

Rating:

2.0

Rats chewed through several of my belongings

Rating:

5.0

Ashley made everything easy & very friendly. Only issue is the drainage of water at my unit is not good.

Rating:

3.0

The employees seem untrained in the computer system. The manager treats customers as an annoying inconvenience. That location should be avoided.

Rating:

5.0

The staff was on point from the start

Rating:

3.0

Everything has been good last couple of years with UHaul. Staff has been friendly. Prices though keep increasing what seems like every three months. Had to downsize because rental price keeps increasing and it is becoming more and more difficult to afford.

Rating:

5.0

very fast and easy sign-up

Rating:

2.0

No lights in unit door was very hard to open.

Rating:

1.0

I had a few days left on my storage rental agreement when I tried to access my unit only to find that the u-haul circular lock that was purchased was rusted shut. I ended up breaking off my key in the lock and when I contacted the main office (the storage place shut down their onsite office) the owner informed me that they do not remove the locks themselves nor am I allowed to cut my own lock. I had to hire a locksmith to remove the lock. It was the last day of my rental agreement so I was trying to get everything out that day, but obviously that wasn't happening now. Once the lock was removed I was able to take out the majority of the stuff, but still had one truck bed left. I thought I'd be able to come by the next day and grab the rest of it and maybe pay a small fee for the extra day given the issue with the lock. Instead I was informed that I needed to pay the entire next months rent. I was upset, that we couldn't just work it out by paying $20 for 1 day, but in the end if I would've gotten out sooner then this wouldn't have happened. At that same time I asked the clerk at the desk the procedure to make sure that my contract would be terminated for certain after I paid the months rent. He indicated that I just needed to move out of the storage room and return the gate key afterwards. I made him put a note in my file indicating that I will not accept any further charges due to me moving my stuff out (have a printed copy as well). Now that I've paid a full months rent, I had to work on moving items from my main house. I waited a couple of weeks and then decided that I wasn't going to wait for the last minute this time, so went to my storage unit only to find that they placed a lock on my unit along with my own masters lock I put on there after the locksmith had removed the previous one. I had to go to the main office to find out that only the circular u-haul lock is allowed to be placed on the storage units. The owner nor the clerk who both knew that I had to get my lock cut off didn't bother to inform me at the time I needed to purchase another u-haul lock. I would've moved all that stuff out immediately. So the owner herself informed me that "it'll be a few" before she can get down there to unlock my storage unit. I had other plans for that day so informed her that she can take care of it any time that day and that the next day I'll go there to remove the last of my stuff. Got to my storage unit the next day ... sure enough the lock is still on. I had to go back once again to the main office and have the clerk call the owner to have her son finally remove the lock. Since everything has been so terrible at each step of the way I decided to look through my paperwork and online to try and find a proper contract termination. Sure enough, I found one on the website and proceeded to follow the instructions to remove everything, sweep the floors, and return gate card and then uploaded photo evidence and submit. This was one of the worst experience I could've ever imagined. They made the termination and move out process very time consuming and frustrating. The staff aren't educated in directing the customers to the correct processes. The owner is only worried about how much she can squeeze out of the customer if they don't follow everything to the letter … she will make you pay in full for any slip up. Also, I found a lot of animal droppings and bugs in my storage unit. Thank goodness I only stored tools and other items that they can't nest in or care to get into. I will never use another u-haul storage unit ever again!

Rating:

1.0

Rats chewed up almost all of my belongings. Very dissatisfied. Many valuable belongings were destroyed and had to go straight to the dumpster.

Rating:

3.0

Staff is extremely rude and not friendly!

Rating:

5.0

Mimi was so hopeful and friendly

Rating:

5.0

Everything went so smoothly we were extremely happy. Thank you very much!

Rating:

5.0

Very nice place, employee's nice and helpful.

Rating:

5.0

Jacob was the first employee I spoke with, He was polite, helpful and very kind. Diana was the second employee that helped me on my second visit to secure the unit, she was also polite, helpful and kind. I would definitely recommend your facility to family and friends.

Rating:

5.0

Perfect business

Rating:

5.0

Miss Fine was very helpful and Knowledgeable about the services offered and was able to accommodate storage my needs. The process was quick and easy.

Rating:

5.0

Your manager at this U-Haul and the one in Largo is absolutely phenomenal every time I was there in person it was very busy and she was running around accommodating people. She’s always friendly and helpful. She is able to multitask and is great with people you have a gem. Please treat her well.

Rating:

2.0

When I checked items in storage they were covered in mice feces, cockroaches, and other bugs. I had to remove all my items from boxes and box in new boxes as they were infested. As to staff, there is never anyone working at the facility. I went multiple times and never open.

Rating:

1.0

Staff was less than cordial and the facility and office are so far away it was just too much. Then when I opened my unit and the first thing I see is a huge Rat trap and it smells like a dead rat and Dead Sea creatures that was just too much. I am not going to store my possession in a place that smells like that and may have rats so they can eat on my property.

Rating:

2.0

Customer service representative (female) at location (10440 Seminole Blvd, Seminole FL 33778) was extremely rude, non- responsive unless question asked twice. I have incoming U container and representative told me "nothing I know, call tomorrow, maybe if you are lucky it will show up". Certainly did not inspire confidence in this U-Haul location. Representative also verbally mumbled that "why give you a lock" ... When I commented that it was advertised as part of online reservation for storage unit, representative said "I don't know why I have to honor this." Another representative in the office advised her to give me a lock which she then provided. Extremely poor work attitude and ethics. I have a storage unit, awaiting UContainer, so these are not anything to be resolved. Employee attitude and service to the customer needs fine tuning.

Rating:

5.0

I do believe if someone has days left on storage they should get there rent pro rated. And I did have Rat pee all over my mattress. California king mattress and a queen mattress. They were New mattress I had to throw away. And there was Rat poo everywhere

Rating:

4.0

Easy access. Easy to set up. Unit was missing the promised lock and the door was open when I arrived.

Rating:

2.0

Assigned unit 277. Made trip to unit & it was locked. Notified staff and was told secured with zip tie. 2nd trip to unit and can say that was no zip tie. Looking for another facility. Placed my belongings in unit 273 which was secured with zip tie

Rating:

5.0

Could be more convenient if Uhaul had sales rep in actual location on a consistent period (Hours of Business).

Rating:

5.0

Ease of rental, automatic monthly rent payments and same day move-out transaction were all efficient with U-Haul on Seminole Boulevard. We had efficient reasonable temporary storage for office furniture.

Rating:

3.0

Sometimes hard to get a hold of.

Rating:

5.0

Yes amazing service

Rating:

4.0

Little frustrating with the water damage to my furniture, but the issue was resolved without much hassle. Staff was kind and responsive.

Rating:

3.0

Questions I asked on the phone about closing out storage unit were answered. However, when I got to the Uhual store to do what was instructed to me to do on the phone call I had made earlier it wasn’t the case at the store with the associate at the counter. Basically told if there’s a problem they’ll call you.

Rating:

1.0

In ALL of my life, I’ve never experienced such a debacle with U-Haul. This location, managed under Candice, is an absolute disgrace! It is her responsibility to correctly train her staff and to maintain compliance under Corporates guidelines. Some of my answers to the questionnaire are opposite to my opinion, due to my dozen or so experiences with both the truck rental and U-Haul storage located on Seminole BLVD. The cherry on the Sunday is that her and her incompetent staff have charged hundreds of dollars to my Baby Sisters credit card. Candice is uneducated on how to reverse a charge. She told me that she rectified the issue, yet she failed and further charged my Sisters card unlawfully. My Sister is unemployed and it happens to be Christmas time. My Sister refuses to take my calls and texts because I told her Candice eleviated her burden. The same morning, Candice and I spoke on the phone at approximately 8:39AM and she agreed not to charge me for gas or mileage, as well as, three days no charge for the truck, no twenty dollar convenience fee. That she and myself alone would process the truck and fees due to the incompetent y of her staff. I call this morning, as prearranged, for her to spout, Your note means nothing because you left the key in the drop box. My note stated, I’m not returning the truck. I need… I’m only concerned with the charges on your Sisters account. You are under a promissory contract with attitude, I might add. I told her that I would get off of work early to address the situation at hand with her in person at 3:45PM. I will not be honoring that appointment. If my bank account gets a bounced check for this absurd fee….there will be court action. I wonder how many victims Candice has left in her wake??? Meanwhile, I demand arbitration. Your CEO mailbox is FULL. Your thoughts on this matter! My name is Janet Tassinari and I may be reached at (941)586-9854. I’m a firm believer in handling such situations with the least amount of friction. My dozen or so concerns can be detailed. It will take me approximately three hours to write. I must vacate my abode today at 5PM. Let me know what direction U-Haul would like to take. YOU DECIDE. Sincerely Janet

Rating:

5.0

Required storage for a few years and this facility was perfect! Safe, secure and accessible. Would highly recommend.

Rating:

5.0

Overall easy and quality experience.

Rating:

3.0

You locked me out for non payment, turned out I had incorrect lock. You did not offer lock at sign up. I used my own lock. Very inconvenient.

Rating:

5.0

Great customer service

Rating:

4.0

The staff were very helpful

Rating:

5.0

Well managed facility

Rating:

4.0

I think U-Haul would get additional customers if they gave a refund when you clear out your unit prior to the 15th of the month. Word of mouth spreads like wildfire. I was always treated fairly with courtesy and kindness.

Rating:

5.0

We had 3 units, 2 with A/C. 1 without, and after 3 years of storage all items were still in great condition. I would highly recommend this location and would not hesitate to use their storage units again.

Rating:

1.0

I had evidence of rats in my storage... Poop, pee and hair, even found a snake skin. Furniture was damaged!!!! I paid almost $3,000. For a climate controlled unit! Filing a claim!!!!!! I've had to replace furniture, clothes and even a vacuum cleaner.

Rating:

3.0

Storm Ian caused a backup at the Propane station which caused a backup in the store and long lines. The Uhaul storage didn’t have a trained worker to rent units on site until noon. Gate access was down for first two days of my storage rental which limited entry only when someone opened gate from inside as they were exiting.

Rating:

4.0

Cara and other employees always pleasant and helpful

Rating:

5.0

Cara and staff were honestly the most professional group of people at uhaul I’ve dealt with. I needed storage, a truck, and a hitch installed they took care of all three on the spot and had me on my way really fast! Highly recommend thank you!

Rating:

4.0

I never had any problems getting in or with my storage unit.

Rating:

4.0

Great online setup no bs fees and $20 lock fee like Public Storage

Rating:

5.0

Maya was outstanding, smiling and very helpful.

Rating:

5.0

Access hours are great since I requested and paid for 24/7 access however I was not able to get in after hours so that should be addressed. I am going to try again tonight and hopefully it will work

Rating:

3.0

I gave the storage unit a average rating but it is a below average rating. Now the storage facility I will give it a average rating. I was hoping for a climate control unit. But thank you anyway UHaul. You came through for me when I needed you.

Rating:

5.0

Excellent customer service. Facility was clean and they had a unit available right away.

Rating:

3.0

When I tried to complete the registration online, I kept getting an error notice so I gave up after two days. I went to the storage location and no one was there so I had to drive to another location to register.. The employees there are friendly and helpful but I was informed I needed a reference with a differernt phone number and address (not my wife for instance). You should let someone know before they have to show up in person to register.

Rating:

3.0

Something should be posted on the office door if no one is going to be there.

Rating:

5.0

Great rate, nice and clean facility with good security and easy access.

Rating:

4.0

I loved being able to reserve and pay for my unit online. It’s a very quick and convenient process. However . . . There is a rat trap in my unit And I couldn’t find any carts to help with large items

Rating:

5.0

Don't take the first storage facility your friends recomment. By far U-Haul has the best price for the same size unit. And no bait and hook with a free month rent only to increase your monthly price after three months, which is why I moved to a U-Haul Storage Facility.

Rating:

5.0

Thank you Mimi for helping us out with our unit. I appreciate all of your help.

Rating:

5.0

Very friendly staff and helpful. Would use U Haul storage or other resources they offer easy company to talk to and they work with you.

Rating:

4.0

The first day we went in to pick up the keys to storage unit, we were told the 10x10 was not available…that it had been rented out even though I had a reservation number. Then we had to accept (2) 5x10, which cost more. Thankfully our MOVERS were able to place everything in one unit. Check out was smooth. Thanks

Rating:

5.0

None

Rating:

4.0

Staff helpful but I couldn't get inside gate.codes and card will not work.Another day today locked out.have another code have to wait to see if it works

Rating:

5.0

The attendant named Raz did a great job .

Rating:

5.0

Great place to store your stuff will definitely recommend and use again when need be thanks for your service.

Rating:

5.0

Eddie was thee most amazing and most helpful individual we have ever come in contact with. He was incredibly respectful and made sure that our needs were met for our very unexpected and unhappy move. He is the reason we would continue with Uhaul and that specific location. Please make sure to keep Eddie at that location, he made our day literally worth living and then some!

Rating:

3.0

Measurement , verses what I had said I needed were way off. I said I needed room for a two bed room apartment. They gave me a 5 x 10 would be good .... Not unless you ownedvery little would that work at all .

Rating:

5.0

The rat trap in the unit was a turn-off but rather have that then rats.

Rating:

3.0

There was supposed to be a lock inside the unit and there was not. Had to return to the office for it. Very inconvenient

Rating:

5.0

Care is a pleasure to work with/kind. Knowledge, helpful. Very caring.

Rating:

2.0

I was sent to multiple places before being sent to my unit I had reserved a week ahead of time all to find out it had been rented to someone else and they didn't have anything available big enough for my stuff, then I had to find an alternative place to store my stuff. I feel I should get a 100% refund of my money for all of my inconvenience. This was the first time I used Uhaul to move and will be my last.

Rating:

5.0

Absolutely helpful and made it easy! Wonderful staff- Seminole,Fl. Raziel was the best, with explanations, and knowledge of all uhaul facilities. Definitely recommend Uhaul for moving and storage!!

Rating:

5.0

Very helpful.

Rating:

5.0

Best experience

Rating:

5.0

The employee named Raz was very helpful and accommodating.

Rating:

5.0

These guys are great. They went out of their way to fund me a spot for my vehicle in a convenient location. Glad you guys are now close by.

Rating:

5.0

The attendant at the Seminole location was very helpful and polite.

Rating:

1.0

There office was closed. There was a rental return truck blocking the entrance and no personnel on site to notice. A customer called the nearby office to alert them to the problem. I was not told ahead of time I needed to go to the other location to check in.

Rating:

5.0

I was very happy with the facility in the service.

Rating:

5.0

Cara was great! And Alan at the storage facilities was very helpful. Josh at the truck rental center was also very good.

Rating:

5.0

Easy to schedule and move out

Rating:

2.0

Could not see anyone at this location in the last 4 months. No bathroom facilities unless office was opened which was rare. In the beginning everything was fine. Very poor rating for 6251 seminole blvd recently.

Rating:

4.0

Not much else to say. It was as I would have expected it to be.

Rating:

5.0

If it where not for Mrs. Keia I would not have put my things there. I miss her so much.

Rating:

4.0

I rented a 10x10 and came back the next morning and upgraded to a 10x20. The manager did this for me within minutes however, I never received a receipt for the upgrade or explanation of charges. I would like one emailed to me please.

Rating:

5.0

I really appreciated that we were able to just move the stuff out of the uhaul truck right into the Uhaul storage unit! I'm hoping after I my Uncle finds a place to live... and we move him in... I'll be able to get a smaller space at the same place and just transfer whatever we have left!

Rating:

4.0

Nia and her staff were excellent. They went out of the way to ensure I had a great rental experience. The only issue, which was never solved, was that this particular unit gets very dirty. I don’t know if it’s from a bad door seal or the fact that the walls don’t go all the way to the ceiling. But it really does need to be addressed. Thank you Nia!

Rating:

5.0

very nice and clean grounds, friendly people.

Rating:

5.0

Excellent staff, very helpful

Rating:

5.0

Thank you for everything!!!

Rating:

5.0

Nia was pleasant, helpful and kind. The property was very well maintained....I had a non-climate controlled unit for 5 years with not as much as a spider web to be found in there. And the automatic gate was simple access, no gate code to remember or getting out of your car, just your gate opener is needed! Great place if your in need of a storage unit.

Rating:

2.0

I moved to another provider due to billing problems. The credit card was cancelled without my knowledge or approval. Attempts at correcting this error was met with hostility and aggression on the part of the manager. She spoke very loudly and refused to listen to the concern, This comment is in regard to unit 847. It is very doubtful that i will ever do business with U-UAUL again. I did not receive an opportunity to comment on unit 848.

Rating:

4.0

This was a good experience.

Rating:

3.0

Instructions for picking up the van at a different location were unclear. We were told someone would meet us at the other location and after waiting 15 minutes at the other location had to call to be told that the keys were in the van. We also had a pretty important question about the vehicle at drop off so we brought it to the location we rented from and arrived 5 minutes after closing. We knocked on the door and the employee inside just shook his head at us even after we said we just had a quick question.

Rating:

2.0

When I booked, I wasn’t told that this site was a serve yourself. We arrived to find the store closed. I called and was informed that I needed to use the app. I then had to download the app and create an account. My cell service was limited so I had to walk around the parking lot to get the best service. Had I known before, I would have downloaded at home using wi-fi. The app would not let me check in so I had to call again. This time I was told to go the website and login. I again hit a problem saying that I couldn’t pick up and it required counter service. There was no one, of course so I made a third phone call. This time I was told to go to the app again. I had to go through uploading drivers license pics again. This time we made progress but I had to wait for approval. After logging out of the app and signing on again I was able to complete the transaction. This all too 30 minutes. My reservation was at 10am. I left the lot at 10:30. I was so frustrated and this all could have been avoided with that information at the time I made the reservation. I doubt I will use U-Haul again. I did not find this self service to be a streamlined process.

Rating:

1.0

The truck was dirty and the computer system was down for over an hour requiring me to wait and delay my already tight window moving. No offer of a discount or anything to compensate for extreme inconvenience and crunch imposed on the move. I ended up paying cash as a solution due to the POS failure. Not even a manual work around? I would highly suggest the system architecture and business process modeling reevaluate a workaround and recovery process. The customer was not a consideration fir the current process.

Rating:

5.0

Manager was very Friendly and helpful.

Rating:

2.0

No one was ever in the Office. I had to go to another location just to check out. I contacted the GM at another location. Felt sorry for her employees as she treated them so badly in front of customer

Rating:

2.0

The office staff was never available at the location during business hours and never settled my problem about charging me for a gate clicker I never received. 8 months of asking them to help never did

Rating:

5.0

Overall Good experience.

Rating:

2.0

The manager for this location is rude. I rarely get upset and show anger and have always been respectful with the manager however all of my interactions with her have been unpleasant. Call for details

Rating:

1.0

The manager at this location is the most unprofessional person! She repeatedly kept calling my phone after I told her I was driving & couldn't have tthis conversion now! MY MOVEOUT IS THE

Rating:

2.0

This location did not have key locker codes in the system. So I could not retrieve my rental key. The customer service center changed my rental to another location. Once arrived, I was told the rental had to be taken from the first location. I had to drive back, followed by an agent to retrieve the key. Took longer than expected. Just an inconvenience.

Rating:

1.0

I reserved online with a face to face interaction for vehicle pick up only to discover this location was "unmanded" . So I was directed to visit another store for the same equipment ,I did, and was sent back to the original location amidst sarcasm and belittlement now that their was someone maning the unmanned store. All of the employees I interacted with were aware of a issue that causes online reservations to direct to a un manded location only serviceable by Truck share. Your sarcastic elderly staff won't have to worry about this past customer any more.

Rating:

1.0

I will never use Uhaul again

Rating:

5.0

Steve was a great help, answered any & all questions we had.

Rating:

4.0

Equipment drop off area is in a driveway leading to on site storage. Not the best drop off experience when I’m getting honked at by a driver wanting to get out of that area and I’m waiting on a employee to check me in. Very frustrating.

Rating:

5.0

great service

Rating:

5.0

Great service provided by Nia, mgr.

Rating:

3.0

When the associate finally arrived (we were waiting in an empty store for 20+ minutes), he was very efficient. Please try to make sure that there is always someone inside the store front. I had to call the store manager (her number was posted on the door) and her phone went straight to voicemail. I then had to call her boss (number also posted on the door) before I was able to get service. This was frustrating.

Rating:

5.0

Great place great people!

Rating:

5.0

Nia was an excellent representative . Will definitely return to her convenient location in the future.

Rating:

5.0

Fabulous service!

Rating:

4.0

Great job

Rating:

4.0

Thank you

Rating:

5.0

Keep up the great customer service.

Rating:

4.0

All was great. ~

Rating:

1.0

I did everything right on my end to inform office of my canceling unit for next month. Moved out of unit 24hrs before due date of the next month. I still was charged on my credit card for the next mo

Rating:

5.0

The attendant was friendly, informative and professional.

Rating:

5.0

Great facility.

Rating:

5.0

People where nice, there is a smell of sewage in the Main office. Both Saturday and Sunday.

Rating:

1.0

I had the worst experience with this u-haul location. (on Seminole Blvd.) They knew I was coming w/movers. unit was NOT ready. NOTE on office door "sorry closed,comeback another day". REALLY?!

Rating:

4.0

Trainee tightened up my rental trailer to tight and the trailer started to turn my ball out of my hitch

Rating:

5.0

Nia was always patient and nice

Rating:

5.0

Gerald was very knowledgeable of the process and had me in and out in no time. Kudos to Gerald

Rating:

5.0

I was routed into the automated 24/7 share program to rent the truck. Patrick at this location helped me tremendously on the pick-up and drop-off, I would have been lost without him. As this was my first UHaul experience, I would have liked to have the option of being in the automated experience, as I was nervous about that and moving is stressful enough. Overall, had a great experience renting the truck and with the Moving Help guys at Lambs Moving Co.

Rating:

4.0

Gerald was extremely helpful and professional. He got me the storage room I needed and. I was in and out in record time. I would highly recommend U-Haul in Seminole, FL to anyone. Thanks Gerald.

Rating:

4.0

I called and reserved for 8 am at Tyrone and 38th ave Uhaul called, texted and emailed me with a DIFFERENT location and DIFFERENT time of 9 am. This hour difference brought me back in time to have to unload my new furniture in the rain. I do not understand how calling one number allowed me to reserve the place and time I wanted, but got changed even though I had an email confirming my first choice

Rating:

3.0

I paid for two movers as well. At the completion of the move I was not aware I would need to supply a number which I could not find. Tried reaching out to both uhaul and moving co with no luck had to pay cash. When I returned truck at 12:14 no one there sign said return at 1 which I could not do. HOW DO I GET MY $100.00 BACK

Rating:

3.0

There should be two employees instead of just one. Plus The under safety chains were not attached to vehicle. Only the tire straps were.

Rating:

5.0

Quick and easy thanks

Rating:

5.0

Good experience

Rating:

4.0

The rate was EXTREMELY expensive. I’m used to unlimited mileage. It cost me too much money to drive 30 miles in under 4 hours. I won’t be using you again.

Rating:

5.0

Very Pleased with my storage accomadations and staff.

Rating:

5.0

The staff at your Seminole location was very helpful and knowledgeable of my needs. Good job guys

Rating:

5.0

Nothing everything was well organized.

Rating:

3.0

Completely satisfied this facility excepting outdoor door knob to our area stuck and very,very hard to get open from the beginning. Were told they had done things to fix it but it never did work.

Rating:

5.0

Easy checkout and very friendly service.

Rating:

4.0

Clean, good prices nice staff. What more is there to say.

Rating:

5.0

I needed a low-price small pickup asap, and they were all rented out at the 66th St UHaul location near me, so I was ready to rent one of the larger boxtrucks, but i wasn't thrilled about driving a larger vehicle, so the UHaul staff took the initiative to see if a neighboring location had what I needed on site. They reserved my vehicle online with the other location in Seminole for me and I went to pick it up. The staff at both locations were friendly and experienced.

Rating:

4.0

GM and clerk were extremely hospitable.

Rating:

5.0

Agent was good, also rented me a storage unit. Corporate once again tried to screw with my dropoff point, I booked to drop off in Seminole and unload in a storage, You tried to make me drive another 6 miles to another location to drop it off, that make NO SENSE at all, if I am renting a storage unit then you should automatically take the truck. You already ripped me off on miles to pickup, then you want to rip me off on making me drive OVER my miles to another location, not good policy Corporate changed locations, this is what it really is between the two Uhaul stores, NOT 32 miles.This is the mileage between the two locations PER GOOGLE MAPS 48 min You should not of charged extra miles period when YOU moved the pickup location, NOT my fault.

Rating:

1.0

Manager Nia told me she would credit me $50 because 15' uhaul truck one-way rental was dirty: cup holders dirty, cargo area was not swept out and had broken glass. Truck only got 9 mpg and was inefficient. Manager Nia did not take care of me. Total disappointment experience with u-haul.

Rating:

2.0

Autopay does not let the customer know if a payment is declined resulting in a late charge. Your competitors are pretty good with this

Rating:

5.0

Patrick and Nea are great!

Rating:

5.0

The Manager, Nia was a very professional young women. Any questions I had, she was very patient with helping me understand how Uhaul policies & procedures worked. Thank u Uhaul!

Rating:

5.0

Great staff Nia and her crew are the best

Rating:

1.0

considering that I paid my rent on 9/26/2018, due to a Uhaul error it was not posted. I was subject to 4 weeks of e-mails and letters demanding payment, I will tell everyone to never use U-haul

Rating:

5.0

Attendant was very cordial and efficient

Rating:

5.0

God service.

Rating:

3.0

This van was rented to me for a cross-country move to Phoenix Arizona when I pick the truck up the windshield was filthy inside and out and not ready to be driven in traffic additionally after the first hour on the road it has become evident but the front end is badly out of alignment and wants to steer to the right so 3 days 2400 miles counter steering to the left because you couldn't keep your vehicles maintained properly I will never rent from U-Haul again

Rating:

5.0

Customer service was excellent!

Rating:

5.0

Great customer service

Rating:

5.0

no complaints.

Rating:

4.0

Drop off location in Tallahassee, Florida closed at 2pm on a Saturday which was extremely inconvenient since I had to remove my car from a car trailer, back truck with trailer into parking space, unhitch trailer all by myself.

Rating:

5.0

LOVE this place what a great experience we had with the guy who helped us on Sunday he was the BEST xoxox

Rating:

5.0

Excellent service.

Rating:

4.0

Raised the rates multiple times during our rental period. 3rd increase is what caused us to move our stuff out.

Rating:

5.0

The customer service was great she was very helpful and attentive. The truck was brand new and super clean I would highly recommend this location for your next move.

Rating:

5.0

Include the dolly

Rating:

3.0

The facility was top rated but the recent staff was not customer friendly and at times even combative. The increase in monthly rent because the facility received a new coat of paint was not warranted.

Rating:

4.0

I was told to drop it there. When I got there, I was told they didn't have room for it. She made a call and I left it there. She was very helpful.

Rating:

4.0

Patrick Waters was great. He rented the equipment out quickly and efficiently. During the return process is where I had trouble. There was another rep there in the morning. I arrived at 730, but no one came to unlock the door, or help me until just about 820am. This particular store opens at 7am. The rep just went on as though nothing was wrong. No apology for being late. I won't rate my entire experience, based on the one mishap.

Rating:

5.0

Nia Queen very helpful.

Rating:

5.0

I had three charges on my bank card. I think I understand wht as two attempts for the estimated amount was not accepted. The correct amount at returning did go through as well. Two charges of 79 + are on my charge account and I am working with my bank and uhaul to correct this. Otherwise good experience. The man who helped me was personable and did a good job.

Rating:

5.0

Nia was great as well as all the others we interacted with.

Rating:

5.0

You are all great.

Rating:

5.0

Spray for silverfish...

Rating:

5.0

Great place to get your moving needs.

Rating:

5.0

Everything went well..

Rating:

5.0

Patrick went beyond my expectations on all levels.. Making my move and storage process .. A excellent experience his customer service skills and recognition of my Military service is highly appreciated.. Way to go Patrick!

Rating:

5.0

Just great

Rating:

5.0

Marie was well informed and helpful.

Rating:

5.0

Always friendly and efficient service at this UHaul location. Recommend it to friends as well.

Rating:

5.0

You are doing a good job do not change a thing

Rating:

5.0

STAFF IS AWESOME******

Rating:

5.0

Nia was very helpful and friendly!

Rating:

5.0

My experience was awesome. Be sure to recognize excellent customer service

Rating:

5.0

Was pleased with Nila Queen's and her associates' excellent service.