The ladies at the counter need a lesson in business etiquette.
Peter ACustomer Reviews for U-Haul Moving & Storage of Scranton
375 N 7th Ave
Scranton,
PA
18503
(Corner Of 7th & W Lackawanna)
(Corner Of 7th & W Lackawanna)
Services at this Location:
Contact Us
375 N 7th AveScranton, PA 18503
(Corner Of 7th & W Lackawanna)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Good job
JOSE S- Rating:
- 5.0
Customer did not leave a comment.
Patrick G- Rating:
- 5.0
Customer did not leave a comment.
RAY C- Rating:
- 5.0
Customer did not leave a comment.
Frank C- Rating:
- 5.0
Customer did not leave a comment.
Daniel S- Rating:
- 5.0
Customer did not leave a comment.
GREGORY R- Rating:
- 5.0
Customer did not leave a comment.
Owen H- Rating:
- 5.0
Customer did not leave a comment.
Vicenzo C- Rating:
- 5.0
Customer did not leave a comment.
yadier f | Overall Experience- Rating:
- 5.0
Not a thing. Very friendly, great customer service, efficient, very timely (had it installed in @25-30 minutes vs an hour or more) and most of all "Husband Approved"on the installation of the hitch. I have used U-Haul for I Dr 40 years from west to East ost. This was far better experience I've had. Rate them as #1.
rene c- Rating:
- 2.0
So much for their equipment guarantee. Ordered rental online for 1:15 and it says "guaranteed or we pay you $50". Get there and my rental isn't there. Said the other customer hasn't returned it. So their beat option is to send me back 25min the other direction that I needed to go after already driving 20min to this location and it was for an emergency. Why make a guarantee and advertise a guarantee if you can't actually guarantee it? Might sue actually, oh and didn't get the $50....surprise.
Jonathan B- Rating:
- 5.0
Your staff was excellent. Work was done very quickly. Thank you so much!
KEN C- Rating:
- 5.0
Customer did not leave a comment.
Steven D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jarell B | First Impressions- Rating:
- 5.0
I have moved across country 3 times. This was the best experience ever!!! Thank you so much!
Gwynneth H- Rating:
- 3.0
Customer service rep was very gruff and unpleasant at rental time. Return rep was excellent. Friendly and efficient
Carol V- Rating:
- 5.0
Customer did not leave a comment.
stariesha j | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Walter M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eugene W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Natanya B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TAMARA S- Rating:
- 5.0
Car
Carlos M- Rating:
- 5.0
Customer did not leave a comment.
lisa w | Overall Experience- Rating:
- 5.0
There were 2 guys at the pickup location, one of them the manager of the facility, another was a young guy who were extremely helpful. Such associates are really a great asset for any company. We do appreciate their assistance and are very grateful to U-haul for helping us out.
Taras K- Rating:
- 5.0
Very well this place does good work
Johnny O- Rating:
- 5.0
Very easy to schedule, quick and easy installation, highly recommended.
Michael W- Rating:
- 4.0
Customer did not leave a comment.
John P- Rating:
- 5.0
One of the nicest storage units I've ever been i!!
mike f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas C- Rating:
- 5.0
Customer did not leave a comment.
Courtney J- Rating:
- 5.0
Customer did not leave a comment.
Gary Q- Rating:
- 5.0
Excellent staff.
Frank H- Rating:
- 5.0
Customer did not leave a comment.
David O- Rating:
- 5.0
Outstanding service
Dennis C- Rating:
- 5.0
Customer did not leave a comment.
LAUREN N | Overall Experience- Rating:
- 4.0
Pick up to delivery was great!!!
Marisa C- Rating:
- 4.0
Customer did not leave a comment.
Maria F- Rating:
- 5.0
Loading and unloading was done ver well
EMILIO r- Rating:
- 5.0
Customer did not leave a comment.
kira k- Rating:
- 5.0
No oroblems.
JOSEPH D- Rating:
- 5.0
Customer did not leave a comment.
michael b- Rating:
- 5.0
Customer did not leave a comment.
Richard M- Rating:
- 4.0
Trailer was terrible could not use. Advertise as 6x 12 trailer. But it only had an opening just over 5 feet. So it was not a true 6 foot wide trailer. Was not usable for what I needed. Refund so be issued. All I did was use it for a joy ride as it could not be used. Who even makes a trailer that has a loading ramp that isn’t as wide as the trailer
Jared G- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE C | First Impressions- Rating:
- 5.0
No issues. Everything went smooth
ray w- Rating:
- 5.0
Customer did not leave a comment.
Judy G- Rating:
- 5.0
Customer did not leave a comment.
Richard M- Rating:
- 5.0
There was an issue with my truck’s wiring, but the mechanic was very helpful, in diagnosing the problem.
robert C- Rating:
- 5.0
Great service, very friendly staff
Aleksandr M- Rating:
- 5.0
I've been a customer of this uhaul for over 10 years. Spent thousands and thousands on their services. Wouldn't take my business anywhere else
juan r- Rating:
- 4.0
Customer did not leave a comment.
David Y- Rating:
- 5.0
Customer did not leave a comment.
RAYMOND F- Rating:
- 5.0
The gentleman at the front desk that helped me was a super nice fella. I appreciated his help.
EDELINA V- Rating:
- 5.0
Customer did not leave a comment.
Bhaumik P- Rating:
- 5.0
Great job
jose m- Rating:
- 5.0
Free waters
Kevin L- Rating:
- 5.0
Customer did not leave a comment.
ROBERT D- Rating:
- 5.0
Very helpful and courteous staff
Dale m- Rating:
- 5.0
Customer did not leave a comment.
yomarali a- Rating:
- 4.0
front desk people be more responsive... but JIm was quite knowledgeable and attentive and answered and complied to my every need.. i will always go to this location or Greenridge..
michael c- Rating:
- 5.0
Customer did not leave a comment.
Donald B- Rating:
- 4.0
The staff was nice and very informative about the rental. Asked if I had any questions or concerns. Just a pleasure to deal with.
Lynda G- Rating:
- 5.0
N/A
Charles G- Rating:
- 2.0
When picking equipment up, the staff treat you like you're bothering them. When I dropped off the truck, the guy told me I'd get a credit for pitting extra fuel in. Instead, I was charged an extra $7 for using the dolly, but I did not use the dolly. What gives?
Eugene G- Rating:
- 4.0
I went to a van on Sunday, March 3. I dropped it off at around 520 there was an attendant that came out because she was done for the day. I had asked how do you drop off equipment through the U-Haul app. Her response was “I don’t know I don’t use that thing” I just felt like it was just so unprofessional. If you have someone working at I placed a business they should be able to answer your questions accordingly. Other than that my experience overall it was great I will rent again thank you
Leticia M- Rating:
- 4.0
Rental was changed to mobile 24/7, arrived at location but could not proceed on app as instructed, would not allow me to take my selfie - had to initiate a chat for assistance - took a long time - turns out there's a known issue with the app and android phones. Had to use the website instead, then the verification process took 15+ minutes. Was delayed over 45 minutes from my pick up time. Had I known of this issue - could've proceeded on the website from the start.
Jennifer P- Rating:
- 5.0
Customer did not leave a comment.
James L- Rating:
- 5.0
Customer did not leave a comment.
George G- Rating:
- 5.0
Customer did not leave a comment.
Richard B- Rating:
- 4.0
Customer did not leave a comment.
Kristopher G- Rating:
- 5.0
The woman that helped me is wonderful! She is always so helpful and caring!
cynthia d- Rating:
- 5.0
Customer did not leave a comment.
Maureen S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lori B- Rating:
- 5.0
Customer did not leave a comment.
NICOLE M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
mario m- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth D | Online Move In- Rating:
- 4.0
I originally went to do mobile rental but a worker came over and helped us and got us out and checked back in quicker. We always rent from here and have had no complaints
Louis G- Rating:
- 4.0
Customer did not leave a comment.
Jonathan A | Overall Experience- Rating:
- 1.0
I was able to rent U-Haul and equipment, as well as storage unit. However I was unable to access it when I returned. Customer service was not helpful and basically causing me to do and spend for double the work🤦🏽♀️
Maryliza B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Julie O- Rating:
- 3.0
The truck interior was clean and well maintained, but it had problems shifting gears when going above 20 mph and would idle high between 3 and 4000 rpms. When I reported this to the lady at turn in, she was rather dismissive of my comments.
Monica H- Rating:
- 5.0
Friendly service I hope see you again
AZIZ G- Rating:
- 5.0
Staff was ok.
MICHAEL V- Rating:
- 1.0
I had the trailer for one day and was charged two days rental and two days insurance.
Joseph A- Rating:
- 5.0
Nothing that I can think of
ed s- Rating:
- 4.0
Customer did not leave a comment.
jacob p- Rating:
- 5.0
Staff were great, both at pickup and drop-off. Very friendly and informative.
Joseph R- Rating:
- 2.0
We were unable to utilize the 1st truck as it needed a wheel alignment 50,000 miles ago. When we took it back and informed them the manager gave all kind of excuses statign nothing was wrong with it. It squeaked from the time we pulled off. I hope they removed it from the fleet because if not, someone is going to get seriously hurt considering all the hills and curves in our area.
Barbara H- Rating:
- 5.0
Customer did not leave a comment.
catherine k- Rating:
- 5.0
Customer did not leave a comment.
LISA M | First Impressions- Rating:
- 5.0
Jim and his team are awesome . The customer service is top notch. This is the 4th vehicle I had a hitch installed at this location. Will recommend to anyone who needs one. Thanks Jim
David W- Rating:
- 5.0
These guys and gals are phenomenal. Fast courteous service. Renting a 12 foot trailer. In and out in no time. Wow!
mark R- Rating:
- 4.0
Rented largest open utility trailer to use for moving. Great trailer, had fold down ramps pulled well. However, due to weather, rain and snow. Our moving was delayed. Was able to chip away so to speak. Reserved it for 5days. However winded up having for nearly a month. Move was slow goin, little to no help. It’s one thing is hadn’t paid my bill. However EACH and every time, we would call to extend rental. Was a big deal. Do you know you’ve had this trailer for 8 days now Mam or Sir?? Yes I’ve paid what’s due without fail… always a comment or telling me how long I’ve had rental…. Guess it would be one thing, if I had it longer than expected. And hadn’t paid the bill. WAs each and every rental extension that was criticized for .. do you realize you’ve had this for 15?days !!!! Why yes, paid bill didn’t I.
Jennifer B- Rating:
- 5.0
Customer did not leave a comment.
HADILYA B- Rating:
- 5.0
Customer did not leave a comment.
Mark C- Rating:
- 5.0
Customer did not leave a comment.
Raneisha M | Overall Experience- Rating:
- 4.0
The truck was clean, but it drove horrible need some maintenance work.
Jennifer D- Rating:
- 5.0
Customer did not leave a comment.
Dale m- Rating:
- 5.0
Customer did not leave a comment.
gang w- Rating:
- 2.0
First vehicle was filthy. Got a second one and the interior stunk once the heat kicked in. Had to drive 2 1/2 hours with the window open. Also got stopped by the local police and warned that the rear lights didn't work! I Then was told I had 179 miles with my rental and only got 159. So I got an additional charge when it was returned.
Kevin I- Rating:
- 1.0
The worst customer service ever all of the male employees are racist and rude
lataisa r | First Impressions- Rating:
- 5.0
Great customer service swift service
Christina B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
scott Z- Rating:
- 5.0
Customer did not leave a comment.
Alicia G- Rating:
- 5.0
Customer did not leave a comment.
David M- Rating:
- 4.0
Customer did not leave a comment.
Westley S- Rating:
- 3.0
Everything was good and expected, as a normal experience for renting a vehicle. Definitely would use again if needed! 😁✌🏼🙏🏼
Austin D- Rating:
- 5.0
Customer did not leave a comment.
Kurt G- Rating:
- 5.0
Will definitely use again if the need ever arises. Thanks.
matthew j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JANET C | Overall Experience- Rating:
- 5.0
Friendly staff that makes the process of obtaining moving needs with ease.
jerome P- Rating:
- 5.0
Everyone was here very helpful
Bellina G- Rating:
- 5.0
Expensive but good
Cesar R- Rating:
- 4.0
Customer did not leave a comment.
Vincent F- Rating:
- 5.0
Customer did not leave a comment.
myrna r- Rating:
- 5.0
Customer did not leave a comment.
Martin N- Rating:
- 4.0
Customer did not leave a comment.
kelia r- Rating:
- 5.0
Customer did not leave a comment.
liliana r- Rating:
- 5.0
Customer did not leave a comment.
Rodney L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sha-Sha P- Rating:
- 5.0
Customer did not leave a comment.
Daphne M- Rating:
- 5.0
Customer did not leave a comment.
Maquentia S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lawrence W- Rating:
- 5.0
Customer did not leave a comment.
Brian L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tammy C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline A | Overall Experience- Rating:
- 5.0
Excellent experience, staff were very friendly and helpful.
ROBERT H | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Michael W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
George K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
tamara l | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Trenea K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
sarah k | Overall Experience- Rating:
- 5.0
Thanks for deal with us.
joseph U | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
sean m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NASIR C | Overall Experience- Rating:
- 1.0
I could not access my unit after moving all day to put my belongings into the unit I bought and paid for went there to pack stuff away and it was completely blocked by uhaul trucks etc so I could not store stuff after paying to store stuff
Sarah S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
ALISHA B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
COLLEEN H | Overall Experience- Rating:
- 5.0
I have had (2) storage units here in the past and this is my 3rd. They are safe and secure, very clean, and the climate is well controlled. It is also very convenient using the online check-in process to ensure my requested unit is available and makes the process very easy. The locker size unit was also much bigger than I was expecting, clean, and had the lock waiting inside for when I arrived. The staff is also very helpful when needed.
Shalane V | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Thomas M | Overall Experience- Rating:
- 5.0
Everything is good
Roseann M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nancy P | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Dominique D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
orlando o | First Impressions- Rating:
- 4.0
The only problem I had was, there was no access to my unit at night. I did not always have time during regular hours to go to my unit. Being a single mom with a disabled child, late night is the only time I have to go to my unit for anything. BUT.... other than that it was the BEST experience I have ever had with a storage unit. And trust me, I have had stuff stolen or damaged in others
Tuwana B | Overall Experience- Rating:
- 5.0
Good
ROSELINE C | First Impressions- Rating:
- 1.0
They where horrible
Michele S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LEIDA C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jayson F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SALVATORE I | Overall Experience- Rating:
- 5.0
Everyone that works in the store is very competent and professional. The move-in experience couldn’t have been better.
MARY H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
rodney c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
maquentia s | Overall Experience- Rating:
- 4.0
Great place just wish prices where a little cheaper, or make a bundled deal. Cost me over $300 for a truck for 5hrs and a unit. Not complaining just wish there was a bundle deal is all. But highly recommended!! My cashier was AWSOME!!! I don't remember her name but I do remember on her walkie-talkie the name said Lash. She was so helpful and funny need more people like her!!
MELISSA S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
christopher m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tracy c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Annette J | Overall Experience- Rating:
- 5.0
I've been a loyal customer for over 14 years now and I would never get storage anywhere else.
Yvette E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JAMES B | Overall Experience- Rating:
- 5.0
No problems. Jim and his staff were always helpful.
James H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Trenea K | First Impressions- Rating:
- 4.0
Nice &clean, friendly& helpful employs
Gregory P | First Impressions- Rating:
- 5.0
Great customer service from the staff.
Renee B | Overall Experience- Rating:
- 5.0
Jim and his team have always been courteous and helpful.
Joseph R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOHN S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jennifer J | Overall Experience- Rating:
- 5.0
Staff was very helpful, Thank you.
Wilner K | Overall Experience- Rating:
- 3.0
Honestly over priced and keep adding fees out of nowhere! Almost 70 a month for a 5x5 is insane once I found out others were almost 30 dollars cheaper monthly
Roberta M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael C | Overall Experience- Rating:
- 5.0
Thanks for the free month of storage with one way move. It made it possible.
christopher c | Online Move In- Rating:
- 3.0
Different staff members give conflicting information when asked questions. Overall the customer service is good. I would recommend your staff members get a better understanding of your layout and process to ensure correct information is exchanged. It was apparent some of your representatives are fairly new hires who are lacking facility knowledge along with being dismissive which demonstrates a poor attitude towards their job.
BRENT P | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Robert M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristina J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ELIZABETH V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Zoraida S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dominique D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
PAULANNE K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Heidi F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RODNEY M | First Impressions- Rating:
- 5.0
Thank You for your Service.
Kevin T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Hemantkumar P | Online Move In- Rating:
- 3.0
One of the door kept getting stuck and no one fixed it. I was charged to my credit card after I closed the account and emptied unit 136. I’m still awaiting a refund.
Orlando G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
charles f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JASON T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rodney L | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Naquan K | Overall Experience- Rating:
- 5.0
the employees were a great help and very friendly. they understood my questions and answered them immediately. they even cleaned the windshield before i left the lot and one employee opened the plastic container for the lock since i don't have the hand strength to open it. thank you all for the great service and help
james d | Online Move In- Rating:
- 4.0
Very happy with my climate-controlled unit. My only complaint is that while the inside of the building is clean, the exterior grounds have been consistently full of litter and unsightly at points during our 3-year storage rental. Many a time I had to pick up broken items and screws from the parking lot to prevent running over when loading and unloading. Also, when I was cleaning out the unit, there appeared to be a homeless person wandering around the inside and parking lot.
Jeffrey L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William D | Overall Experience- Rating:
- 4.0
Clean place,well kept!
john g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maureen S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sandra M | Online Move In- Rating:
- 5.0
Great storage friendly staff.
Valerie S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
John G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PAULANNE K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kevin A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANITA W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
scott m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ramone t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jayne C | Online Move In- Rating:
- 5.0
Compared to my other storage unit where my things where my property was destroyed due to rodents and condemned by bugs, I can honestly say that I was able to take my things out of this storage facility unscathed! I was pleased with how clean my storage unit was and that my items were intact just as I left them there two years ago.
Roseann S | Overall Experience- Rating:
- 4.0
I rented online but the instructions were very easy and the video was very specific. I only had one question and the staff was very helpful.
Tuwana B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
elysha h | Overall Experience- Rating:
- 5.0
The staff are very professional and caring it was a pleasure to know I was talking to real people who listened and was understanding YES I would recommend other people to their facility. In closing they are human people with the spirit of God working in them. To all of you Thankyou for everything
Angela R | Overall Experience- Rating:
- 5.0
Thank you⁸
Kenneth W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mishelle m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michele p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dorothy A | Overall Experience- Rating:
- 4.0
Ir was a far walk to get to with all my stuff for a 57 year old
Ruth A | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Jennifer J | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Elizabeth M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kyle S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
joseph p | Overall Experience- Rating:
- 1.0
No words!
Ieshia E | Overall Experience- Rating:
- 1.0
Rude staff. Inconvenient access to double doors (what’s the reason for having a code and paying rent??) no trash bin!
Iesha E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina R | Overall Experience- Rating:
- 5.0
Very helpful with renting and existing. Very nice staff
MARY A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
christine r | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Beatrice M | Overall Experience- Rating:
- 4.0
Thank You so much ❤️
Deborah S | Overall Experience- Rating:
- 5.0
Easy access and plenty of carts to help move your stored items. Will rent a unit again here.
Roger P | Overall Experience- Rating:
- 5.0
We bought a house with lots of storage or we would have stayed.
Edward B | Overall Experience- Rating:
- 4.0
The only suggestion I have is I think they need to supply a better parking zone near the indoor entrance to the units. Too much space is surrounded by tow hitches & there is not enough spots available to customers loading & unloading equipment.
Kelly D | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
charles f | First Impressions- Rating:
- 5.0
Chris is the sole reason I stayed with Uhaul and chose Uhaul to begin with. Chris has stayed with Uhaul for years, and I have stayed with Uhaul because of Chris, and my equal investment and trust in him, as the company had. I began with the company when Chris began at the location across the street. He has tremendous prudence. Admirable temperance. And above all else, he displayed tremendous tact. I have seen how dedicated he is, and when I make an agreement for services rendered/ payment provided, I want a guarantee. I want protection. I want service and I do not want to be treated as a number. Chris posseses all of the qualities one should seek in an employee, and I have watched him lose his motivation. I believe he us grossly underpaid, and equally undervalued. He will grow whatever space into a generational space, where money will stay because people stay with people. People with values stay with who they can trust. He is a great leader and a wonderful influence on the new generation like employees Michael and Sebastián, to name a few. Even the inspiring need inspiration. Please compensate a man who has given years of dedication, with honestly, little reward to reflect appreciation for a now seemingly extinct character trait- loyalty. God bless this location and your brand. Your company is judged by the company it keeps. And, without that company, you would not in turn be.. a company.
jody t | Overall Experience- Rating:
- 5.0
Easy to enter. Plenty of carts to use
Roger P | First Impressions- Rating:
- 5.0
Live this place
Kenneth W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maureen S | Overall Experience- Rating:
- 5.0
The only I disagree is that I just finished pay my first time month rent and only used it for seven days and at least would be nice to reembolse some money back .
Antonia L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SCRANTON J | Overall Experience- Rating:
- 5.0
Staff at Scranton location is excellent!
Jim B | Overall Experience- Rating:
- 2.0
You all are robbing people and the micro aggressions I encountered from one of the staff was very off putting but very common for the people of the Scranton area which is not big on education or intelligence just nepotism 👎
Katherine J | First Impressions- Rating:
- 3.0
The bathroom is pretty gross and you need an elevator.. but otherwise it is decent in there.
CASEY W | Overall Experience- Rating:
- 5.0
Hello Katherine from 159 was very pleased with the staff. At 7th avenue in Scranton pa over the years I met a few that went above and beyond these guys are the most friendly and helpful and pleasant set of workers God bless them all
KATHERINE H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Benjamin C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Antonia L | First Impressions- Rating:
- 4.0
Overall no major issues but the parking lot was the biggest hassle. For such a large facility the parking should be bigger/better. It would be nice to have more carts to use as well. The biggest concern was my fee went up at least twice in less than two years. All said though I would recommend you with the disclaimer that the price is subject to change possibly more than once a year.
ray k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Miriam G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Matthew M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
eileen h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
vicki a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kelli A | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Laura B | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Katrina C | Overall Experience- Rating:
- 1.0
I have been renting a storage unit from U-Haul approximately for 10 years.. The rate of ur storage unit is extremely high.. If ur storage unit is late . The Fee is Extortion High.. I asked since.. I've been a customer for years.. if I could receive a Discount for a U-Haul truck & was told.. NO ..!! I Wasn't even offered a Free month.. That's Really Sad...
CHARLOTTE D | Overall Experience- Rating:
- 5.0
I will always use uhaul for all my moving and storage needs
suzette o | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
chantel b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
bennie k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John A | Overall Experience- Rating:
- 5.0
Very friendly staff we're there to help us find our perfect storage solution. Price was decent and immediate availability made things go smoothly. Thank you!
joseph p | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Elizabeth C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jamie S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LEONARD P | Overall Experience- Rating:
- 4.0
Fast. service.People were really nice and helpful. Thank you.
Jean W | Overall Experience- Rating:
- 5.0
Great customer service! Staff are very friendly and helpful. Clean facility with plenty of carts available to make transporting items hassel free. Great experience thus far.
Stephanie K | First Impressions- Rating:
- 5.0
Well secure and climate controlled environment.
warren k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charlene S | First Impressions- Rating:
- 5.0
Overall it was a great experience and everyone was very professional
Lavon M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
LEIDA C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Mary E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shawnee s | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
milena m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
McKinley H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anthony S | Overall Experience- Rating:
- 5.0
We using this location for a few years now to store my daughter’s college dorm stuff away during summer months. Stuff always helpful, grounds clean, unit that suits are needs available. Highly recommend 7th Ave Scranton PA location.
karina m | Overall Experience- Rating:
- 3.0
Please get better locks
kenyette m | Overall Experience- Rating:
- 5.0
Very clean and well maintained by facility. Workers were very helpful filling out paperwork and explaining how everything worked. The unit was very clean when I opened it up.
john L | First Impressions- Rating:
- 5.0
Great customer service
WILLIAM D | Overall Experience- Rating:
- 5.0
Muy profesionales en atender I muy amables Dios los bendiga
JOSUE T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
lucianna P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
lawrence b | Overall Experience- Rating:
- 5.0
I was aided by Yenise, who was professional and displayed a jovial and personable disposition. She was very knowledgeable and efficient. She was staffed with Chris, whom I have developed a wonderful rapport with. Chris is a pacesetter, and Yenise is a wonderful new addition to the team. Others follow, where Chris leads.
jody t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anthony S | First Impressions- Rating:
- 2.0
I found rat poop in ALL my belongings all over my wife’s wedding dress and childhood memories. I was also extremely upset when U-Haul raised its prices but yet they couldn’t keep the rats out of my belongings.
Josiah R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jayleine j | First Impressions- Rating:
- 5.0
Customer Service/Sales Rep was great and very helpful
WILLIAM D | First Impressions- Rating:
- 5.0
Storage unit was locked out twice due to not paying the month but knowing it would still be there the following month to back pay
stephen g | Overall Experience- Rating:
- 5.0
Damien.. idk if this is spelled correctly but he was a helpful gentleman
Amanda V | Overall Experience- Rating:
- 5.0
This U-Haul storage in Scranton was one of the best business company I’ve ever done business with.
MICHELLE M | Overall Experience- Rating:
- 4.0
The storage unit I first rented was too far of a walk for me. The General Manager was so kind and empathetic. He arranged for me to have a unit I could drive right up to. I was very happy with the service provided.
Nancy S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JACINTA R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mark S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gladys i | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gordon w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lanette W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jose t | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Charisse T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mary j | Overall Experience- Rating:
- 5.0
This U-Haul center has always given excellent service and I have been using them for 5 years.
Barbara P | Overall Experience- Rating:
- 3.0
Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closed
chantel b | First Impressions- Rating:
- 5.0
I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.
MELANIE R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
guy m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
April G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Guillermo b | Overall Experience- Rating:
- 4.0
They were very good. Helping me make changes quickly.
Jean W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joey P | Overall Experience- Rating:
- 3.0
I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I’d have given five stars.
alycia g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHAD H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dustin R | Overall Experience- Rating:
- 5.0
Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can’t thank them enough
SUZANNE S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Staraisa H | Overall Experience- Rating:
- 5.0
N/A
daniel b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chris C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Melanie N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christine N | First Impressions- Rating:
- 5.0
Awesome very kind helpful
Clarence S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
edward w | Overall Experience- Rating:
- 5.0
I love using U-Haul, and their bathrooms are always super clean.
SHEYLA V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
THOMAS O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Markisa C | First Impressions- Rating:
- 4.0
Excellent customer service
Byron G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elizabeth b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vicky C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maryanne F | Overall Experience- Rating:
- 5.0
Last minute purchase of a unit. Excellent staff and assistance!
Janice D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ruth O | First Impressions- Rating:
- 5.0
Very well managed! Kind snd helpful staff every time I went there! Supports their military!
danielle m | Overall Experience- Rating:
- 1.0
The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch’s and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It’s 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i’m closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i’m being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i’m mad because he has to get a new fridge .. Better Customer service
matthew t | First Impressions- Rating:
- 3.0
The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.
David S | Overall Experience- Rating:
- 5.0
Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.
Vicky C | First Impressions- Rating:
- 4.0
They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online
john p | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cathy H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
hazel l | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Edith S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Danielle R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matthew M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amanda K | First Impressions- Rating:
- 5.0
Jim was incredibly helpful. Great experience.
DEBRA W | Overall Experience- Rating:
- 5.0
Fantastic storage units very clean affordable. Excellent staff very helpful.
Anita M | Overall Experience- Rating:
- 4.0
indoor facility is very clean
Christopher W | Online Move In- Rating:
- 5.0
Very happy with Uhaul and I will definitely continue using Uhaul.
Esther S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
miteshkumar p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittany P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adam S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Denise C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherkah P | First Impressions- Rating:
- 3.0
The rental prices have risen at least twice since I first rented my unit.
Mary B | First Impressions- Rating:
- 5.0
Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable
donald p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kayle K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
david k | First Impressions- Rating:
- 5.0
Thanks for the convience
William E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
gail m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
azekael l | First Impressions- Rating:
- 2.0
Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.
Kellil E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mayra I | Overall Experience- Rating:
- 5.0
The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽
Luis R | Overall Experience- Rating:
- 5.0
None at this time
Michael R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Wendy C | First Impressions- Rating:
- 2.0
They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.
Jane K | Overall Experience- Rating:
- 5.0
Courteous & professional staff.
Kenneth C | Overall Experience- Rating:
- 5.0
Great place
Jose F | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Nicole S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kyle H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lori D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anita M | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Kevin W | Overall Experience- Rating:
- 3.0
Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.
Quanique G | Overall Experience- Rating:
- 3.0
Very very long wait to talk to anyone or buy anything.
David S | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
russell b | Overall Experience- Rating:
- 3.0
The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp Cardineau
Deanna C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael i | First Impressions- Rating:
- 5.0
Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with you
Georgina M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crystal P | Overall Experience- Rating:
- 5.0
The manager was very helpful at every turn and the help was very appreciated.
Yolanda R | Overall Experience- Rating:
- 5.0
Enjoyed your awesome and fantastic services. Thank you.
daniel w | Overall Experience- Rating:
- 5.0
Nothing less than the very best at this facility.
Edward R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dana S | First Impressions- Rating:
- 5.0
The staff were very cooperative, courteous, & professional. A pleasure to deal with.
Ed K | Overall Experience- Rating:
- 5.0
El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏
Octavio R | First Impressions- Rating:
- 4.0
Everything was incredible but the bathroom could have been better maintained
Whitney S | Overall Experience- Rating:
- 3.0
Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I’ve seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I’m being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that’s in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AW
Anthony w | First Impressions- Rating:
- 5.0
I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.
thomas s | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Justin Y | Overall Experience- Rating:
- 5.0
Keep Up the Great Work!
Helena M | Overall Experience- Rating:
- 5.0
The gentle man helped me find my storage space!
Antonia L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Susan K | Overall Experience- Rating:
- 5.0
I would use them again if need be
Charlene K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
nicole b | First Impressions- Rating:
- 4.0
Only wish I had seen a map for where my storage unit was located prior to reserving it.
DEBRA W | First Impressions- Rating:
- 2.0
I signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.
Wave F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael C | First Impressions- Rating:
- 5.0
Was extremely Impressed with my overall experience
Luis R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shannon G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mark J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KATIE Z | First Impressions- Rating:
- 5.0
Tuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!
Jenry C | Overall Experience- Rating:
- 1.0
I was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.
BRITTANY T | Overall Experience- Rating:
- 5.0
All employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.
MICHAEL D | Overall Experience- Rating:
- 2.0
This storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asap
LINDA F | Overall Experience- Rating:
- 5.0
The man that helped me was extremely nice and patient. I appreciate it. Thanks.
Marissa M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marie d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dennis H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Deanna B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alex F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ron l | Overall Experience- Rating:
- 2.0
Lack of clear direction to init #, stairs with no service elevator
Patrick Q | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Wilhelmina Z | First Impressions- Rating:
- 5.0
No matter what I needed from this location, staff was always very helpful. I’ve been coming here since 2015. Great customer service.
Glorivee R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
natalie z | Overall Experience- Rating:
- 5.0
i'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.
Noel N | Overall Experience- Rating:
- 1.0
Absolute worst experience with uhaul i will never use another storage facility with this company again. Will never recommend uhaul storage units if I could give zero stars I would.
Crystal L | Overall Experience- Rating:
- 5.0
I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.
CAROLE L | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Alexandra M | Online Move In- Rating:
- 4.0
My only issue was waiting 30 minutes, maybe a few more, to check-in and receive keys to my vehicle.
JENNIFER C | Overall Experience- Rating:
- 5.0
I always use U haul, there's no one better!
Stephanie L | Online Move In- Rating:
- 3.0
Unit 2034 the pipe that is in what i would consider the ceiling area needs to be repaired. As my stuff was wet when i went to check on my stuff and now i have lost some important papers to me.
Stacey P | Overall Experience- Rating:
- 4.0
The whole process was easy from beginning to end.
MARTIN M | Overall Experience- Rating:
- 5.0
There were signs saying we had to be sure to check out when we left, and it would have been helpful if they explained what that meant.
Christel H | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
KEELEY B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Angelique P | Overall Experience- Rating:
- 5.0
Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.
patrick l | First Impressions- Rating:
- 5.0
Very impressed with the cleanliness of the facility. Well done.
richard l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alex F | First Impressions- Rating:
- 2.0
Everything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can’t remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.
Alexander V | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW U | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bianca W | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jacquelyn W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
erica s | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brandon M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JAMES B | Overall Experience- Rating:
- 5.0
Very friendly and very helpful to a first time user. Would recommend to family and friends. Thank you for helping me out.
joanne h | Overall Experience- Rating:
- 5.0
I still have not been able to store my belongings ...I had an illegal lockout and don't have my belongings.
Yolanda R | First Impressions- Rating:
- 5.0
Jim is awesome and took great care of me! I'd definitely use U-Haul of Scranton again when I have the chance. Thank you Jim.
James H | Overall Experience- Rating:
- 5.0
Everyone there is very nice and very helpful. Thank you
karen m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rita H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jesus A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shari G | Overall Experience- Rating:
- 5.0
This facility was very clean and well maintained. Excellent staff.
john C | Overall Experience- Rating:
- 5.0
Jim M. and his staff was informative and great would definitely refer and use again if needed
Kenneth D | Overall Experience- Rating:
- 4.0
The staff was always friendly and professional!!
Lori F | Overall Experience- Rating:
- 5.0
I look forward to receiving my refund for my last payment.
laura k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
patrick m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ERICA C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
lisa w | First Impressions- Rating:
- 5.0
I only have all good to say about this Storage Facility. Friendly Staff, Compassionate to your needs, Comfortable to talk to, Professional at all times, Very clean place, storage unit. always safe. I would use this facility, Always. Thank You, U-Haul @ 7th Avenue. Scranton, PA
sheyla v | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ricardo L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adam G | Online Move In- Rating:
- 5.0
Easy access. Carts readily avail. Very clean and secure.
donna t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ed t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
john o | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ellen R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jean l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberly J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
john f | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Billy M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kara S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
michael b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
anita m | Overall Experience- Rating:
- 1.0
Staff members were all very rude to me. The only time they were nice was when I was signing up. Then told me I had to buy a special lock From them and when I was walking around a lot of lockers had regular locks. My card never worked when I told them they said the magnet strip wore out when I never used it. Hopefully this helps someone
Mohamed A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dustin M | First Impressions- Rating:
- 5.0
Staff was always great and problem was solved with just a phone.
Joseph S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jack M | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
richard l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
susan d | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Misses N | First Impressions- Rating:
- 5.0
Everyone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongings
Georgina M | First Impressions- Rating:
- 1.0
Just didnt get the u-haul welcome and satisfactory goodbye
nathaniel c | First Impressions- Rating:
- 5.0
Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.
Jeffrey L | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Paul M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Madelaine F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
dan v | Overall Experience- Rating:
- 3.0
I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.
Debra W | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
emerald c | Overall Experience- Rating:
- 5.0
I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.
john f | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ADAM G | Overall Experience- Rating:
- 4.0
I will definitely be using your services again!!
Scott D | First Impressions- Rating:
- 5.0
Very friendly staff, very helpful, they make sure all your needs are taken care of. Too notch service A+
Ray K | First Impressions- Rating:
- 3.0
Jim M (the manager of the Scranton, PA location) was extremely helpful and provided great customer service. There were three dead mice in my unit when I took my furniture out. The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there
leslie j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ADAM G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ricardo L | First Impressions- Rating:
- 1.0
The staff was polite however I explained that I needed a storage space to fit a 2 bedroom and what was going in it in detail. When i went to load the space it was extremely to small and the next day i had to go back pay addtl money and get a new space and was only given 2 addtl hours with the truck. I will most likely use a different storage company if needed again. Also the prices are entirely to high the only reason I kept it ia because of the pandemic where going through and the time I had didn't allow me to use another company.
emerald c | First Impressions- Rating:
- 5.0
Helped me pick a better location
JANET C | Online Move In- Rating:
- 5.0
Staff were extremely friendly and understanding. My only wish is that it was 24 hour access without a fee
christopher c | Overall Experience- Rating:
- 5.0
Well worth it
Tom G | Overall Experience- Rating:
- 5.0
Great!
Shannon G | Overall Experience- Rating:
- 4.0
I would use again
william b | Overall Experience- Rating:
- 5.0
STAFF WAS AMAZING .
ciara p | Overall Experience- Rating:
- 5.0
Very clean and neat. Only issues was no light inside actual unit and price could've been a tad bit cheaper.
Christina M | Overall Experience- Rating:
- 5.0
An extremely well organized operation
Micheal M | Overall Experience- Rating:
- 5.0
Man helping us was super helpful and friendly.
Rebekah S | First Impressions- Rating:
- 5.0
Stacy the manager was very helpful with everything
david u | Overall Experience- Rating:
- 5.0
very well equipped with everything you would ever need to move or store anything. The employees at the facility were extremely helpful and polite. Would highly recommend
john a | Overall Experience- Rating:
- 5.0
Jim, Eduardo and Nathan were extremely helpful to us during a very stressful storage move which took place last minute, during the Thanksgiving holiday. Thank you for all of your help guys! Happy 2020
Nash R | Overall Experience- Rating:
- 5.0
Thank you
frank p | Overall Experience- Rating:
- 5.0
Unfortunately there was a fire in my building. I had to move temporarily. Uhaul had everything I needed all in one place. So convenient and they staff was extremely helpful.
Sherri B | First Impressions- Rating:
- 5.0
Manager and office personnel were exceedingly helpful
Jose F | First Impressions- Rating:
- 5.0
Everything was good but it was just too much money
tadeah c | Overall Experience- Rating:
- 5.0
I was very happy with the service I received. The staff was great so very helpful will definitely use U haul again
Priscilla B | Overall Experience- Rating:
- 5.0
Very helpful staff.
anita m | First Impressions- Rating:
- 5.0
they didnt have my storage unit but found one ad there gonna take money off every month.which was great
debra p | First Impressions- Rating:
- 5.0
Our experience with UHaul storage was exceptional. The staff was friendly and the location was always clean. Definately worth every Penny!
Rony T | Overall Experience- Rating:
- 5.0
My stuff for perfect
Nuria R | First Impressions- Rating:
- 5.0
We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.
warren k | First Impressions- Rating:
- 5.0
.
kristina W | Overall Experience- Rating:
- 5.0
I just wanted to say thank you to Manager Jim Mazonis. He helped me in tremendous way after forgetting the key to my storage locker. The place is filled with caring customer friendly people.
michael b | Overall Experience- Rating:
- 4.0
Both times I was there, it was a pretty long wait at the registers.
Tamara W | Overall Experience- Rating:
- 5.0
Good experience
Kevin H | Overall Experience- Rating:
- 5.0
The staff at this location go above and beyond for their customers. I highly recommend this place for all of your moving needs. Great job to everyone who makes this exceptional team!
Jacqueline V | First Impressions- Rating:
- 4.0
I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you
Theresa M | First Impressions- Rating:
- 5.0
.
Joey P | First Impressions- Rating:
- 5.0
Great customer service and employees!!
Zinnia M | Overall Experience- Rating:
- 5.0
Excellent. The guys showed up on time and completed the job on schedule. Thanks. Donna Dixon
Donna D | First Impressions- Rating:
- 5.0
Outstanding customer service!!!
david a | First Impressions- Rating:
- 5.0
Very clean facility & A-1 service!
Valerie D | First Impressions- Rating:
- 5.0
The staff were very professional and courteous at the Uhual storage facility of Scranton
Evelyn E | First Impressions- Rating:
- 5.0
Friendly staff and fast service. Have done business there over 3 years and a good experience each time.
Daniel M | First Impressions- Rating:
- 5.0
Good
michael b | First Impressions- Rating:
- 5.0
The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years
RICHARD R | First Impressions- Rating:
- 5.0
Great made everything nice and fun.
vera c | First Impressions- Rating:
- 5.0
Prompt and respectful service is provided, and the facilities are user-friendly.
Cyrus O | First Impressions- Rating:
- 3.0
A good experience the service reps were very helpful
christina s | First Impressions- Rating:
- 5.0
Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.
Vicky C | First Impressions- Rating:
- 5.0
The staff was very helpful and polite. The customer service was excellent.
Sharon Z | Overall Experience- Rating:
- 5.0
Very helpful.
william m | Overall Experience- Rating:
- 4.0
N/A
Alicia C | Overall Experience- Rating:
- 5.0
Kind, helpful, polite
Sharon Z | Reservation- Rating:
- 4.0
Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!
Gregory M | First Impressions- Rating:
- 5.0
Excellent service...would highly recommend
leo n | Overall Experience- Rating:
- 5.0
Very helpful
william m | First Impressions- Rating:
- 5.0
No complaints.
william t | Overall Experience- Rating:
- 5.0
Excellent service, efficient, knowledgeable, eager to help me
john H | First Impressions- Rating:
- 5.0
I was pleased with everything .
Abiola M | Overall Experience- Rating:
- 5.0
I truly think that staff associated with this facility were spot on THANK YOU
Beverly m | Overall Experience- Rating:
- 5.0
The unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!
Lee K | Overall Experience- Rating:
- 4.0
Good customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty
Debra W | Overall Experience- Rating:
- 5.0
Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!
Dionicio A | Reservation- Rating:
- 5.0
Jim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.
edward r | Reservation- Rating:
- 5.0
Have used other storage facilities in other towns and this was the best !
PETER N | Overall Experience- Rating:
- 5.0
Very pleased with the facilities and the staff great experience thank you
rafael r | Overall Experience- Rating:
- 5.0
A beautiful storage facility with friendly and professional staff!
Cheryl C | Overall Experience- Rating:
- 5.0
Thank you for your assistance during the time leading up to until the closing of my rental.
heather t | Overall Experience- Rating:
- 5.0
This location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike
NAOMI T | Overall Experience- Rating:
- 1.0
Very poor service
Shakema F | Reservation- Rating:
- 3.0
I had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.
rose l | Reservation- Rating:
- 5.0
This was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.
ALBERT d | Overall Experience- Rating:
- 5.0
Great facility. Staff knowledgeable and very helpful!
Florence A | Overall Experience- Rating:
- 5.0
Very efficient and well run.
Henry R | Overall Experience- Rating:
- 5.0
Very helpful thank you.
Michelle P | Reservation- Rating:
- 5.0
Great staff.
bernardino r | Overall Experience- Rating:
- 5.0
Nothing more to say!
TAMMY W | Overall Experience- Rating:
- 5.0
Very easy to book on-line. Fair prices and pleasant employee in the store.
george k | Reservation- Rating:
- 5.0
Everyone was extremely helpful
MARIANNE R | Overall Experience- Rating:
- 5.0
Everything was excellent including the loading by Johnny on the spot and unloading.
richard p | Overall Experience- Rating:
- 5.0
The staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.
sandy s | Overall Experience- Rating:
- 5.0
employees were very friendly and helpful. Facilities were well maintained.
Donald H | Overall Experience- Rating:
- 5.0
The guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy
Edward H | Overall Experience- Rating:
- 5.0
Carts were handy
Susan F | Overall ExperienceAdditional Services at this Location
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