Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

10,034 reviews

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd, In front of Westcreek Bowling Ally)

(817) 294-7617

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd, In front of Westcreek Bowling Ally)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Office closed. Was not told before renting that no person worked at the office. Uhaul app would not work. Website kept giving error for verification to sign in. No one would answer main phone. Had to cancel rental

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Jermiah H. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

I consolidated down to one unit. Still a U Haul customer

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica J. 
Rating:
5.0

Customer did not leave a comment.

Benandre O. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Overall Experience 
Rating:
5.0

Richard and the ladies were always very helpful.

BRENDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
2.0

This was not my preferred location and I had to go 12 miles out of my way to get to this location for the truck. The gentleman at the counter was nice. However, I was just given keys and my receipt and told to go find my truck in a whole parking lot of trucks with the number he gave me. (Every other u haul I've ever rented the person went with me to the truck and made sure I was all set.) I also rented a dolly which was not in the truck like it was supposed to and then I had to go back into the store for that. For what usually takes me about 15 minutes to actually pick up a truck took me 45 minutes so I was not pleased with this location.

Katie M. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Very impressed with the trailer 6'x12'. Has a lot of room and it was ver nice in the road. Will rent again. Thank you! Great customer service! Rod

Rodolfo G. 
Rating:
4.0

Customer did not leave a comment.

AMANDA A. 
Rating:
4.0

Customer did not leave a comment.

SONYA W. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany K. 
Rating:
5.0

Excellent service

Koffi K. 
Rating:
1.0

Unprofessional and didn't have supplies I needed upon asking while doing the reservation

Chandler L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
4.0

Service was great!

Cheryl B. 
Rating:
1.0

Customer did not leave a comment.

lakesha B. 
Rating:
5.0

Nothing your employees were very helpful and courteous.

Billy H. 
Rating:
3.0

When I walked into the shop, there was an overwhelmingly strong body odor smell. When I met the guy around back to receive my trailer it was him. He smelled so bad. If you are going to be interacting with customers, you should smell better.

Alexandra S. 
Rating:
5.0

This store was a much better experience, the employees were welcoming, friendly, and made the drop off process real quick and easy. Wish I could say the same about the pick up location.

Caleb M. 
Rating:
3.0

Customer did not leave a comment.

Lucinda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martez H. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

It was great experience all around. My U-Haul go to. The guys who helped hook up and unhook the trailer were great. Really enjoyed their time. They respect and honor the U-Haul brand.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY V. 
Rating:
2.0

Very bad customer service. Employees were rude.

marcia R. 
Rating:
5.0

The staff was very friendly and helpful!

Corina B. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Staff were very helpful,friendly , person oriented. Outside staff quick, professional. Everyone seemed to enjoy working together. Fantastic. You don't see this kinda teamwork often enough.

John A. 
Rating:
5.0

Customer did not leave a comment.

Ernequah J. 
Rating:
5.0

None at this time

James P. 
Rating:
5.0

Everyone was helpful and courteous!

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Latoynya T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
1.0

For starters if a specific truck isn't available for mobile check out notify the customers instead of making things a convenience also have your mobile check out trucks assessable and not blocked by other trucks. I was not able to get the truck I reserved I had to settle for something smaller which caused me to have to do more trips so U-Haul made more off me since I had to drive extra miles.

Melanie M. 
Rating:
2.0

The truck wasn't clean and the moving blankets were moldy inside bags. I recommend using another location who cares about their products.

Christopher W. 
Rating:
4.0

Staff was very professional and friendly.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

We've always had exceptional service at this U Haul location. The staff is efficient and explains everything well. We consider U Haul the Kings of truck rentals, and this location is the Mecca of U Hauls.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

LaQuitha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS I. 
Rating:
5.0

All around great experience that made our lives easier while moving across the country.

suzanne G. 
Rating:
5.0

Sarah lee was so helpful and quick to help! Definitely will come back because of her!

roy R. 
Rating:
5.0

Customer did not leave a comment.

NATALIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leeza O. 
Rating:
5.0

When I made my reservation online I was quoted $87 to drop off. When I got to the store my quote at $105 this is horrible customer service.

Evan K. 
Rating:
5.0

The receptionist rarely smiles. Not very friendly This matter should be improved.

Pakorn P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Excellent Experience!!!

Todd E. 
Rating:
5.0

Customer did not leave a comment.

india F. 
Rating:
5.0

All of the employees that I had contact with were Excellent.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Everything was perfect.

Anabel D. 
Rating:
5.0

Customer did not leave a comment.

Nickolas Y. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

Felicia C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Truck had no gas when I was told it had a quarter tank no refund for the gas I had to put in it

Troy M. 
Rating:
5.0

I have no complaints I am a very satisfied with your facility

Mary A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veya S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Do good job great work

Anthony T. 
Rating:
5.0

I would like to tip the two gentlemen Chris and the other younger., how can I send them the tip money. I had misplaced my ATM card and could not prepare the cash in my wallet. Thank you.

Euka W. 
Rating:
5.0

Great job

DEANDRE K. 
Rating:
5.0

Customer did not leave a comment.

Deniece D. 
Rating:
3.0

The truck was in pretty bad shape. Surprised that it didn't brea down during the rental. I started checking in on the phone because although the location was open there was a guy sitting on the ground by the building not paying any attention. After about 10 minutes while I was already checking myself in he came out and started to check me in but then he disappeared. Come to find out it was 6:00 p.m. and he just left and didn't say anything and just walked off and went home. Wasted time trying to find out if the truck was actually checked in.

Christopher E. 
Rating:
5.0

Worked with me to get all the equipment I needed, without it my job would have taken another day

Scott and Nora M. 
Rating:
5.0

Was easy all the way around and great costumer service

Jasmine S. 
Rating:
5.0

Sarah lee is great! Donna was also very helpful

Sarah L. 
Rating:
5.0

The GM and agm are great! Very helpful

Sarah L. 
Rating:
4.0

Everything was Great

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
3.0

Did not receive vehicle on full tank, as mentioned during purchase. The vehicle only had less than a quarter of a tank; already in a rush to get going, we had to stop and fuel up as well. However, the clerk was very kind and helpful!

April B. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

Hans K. 
Rating:
5.0

Everything was great don't have no complaints!

myron T. 
Rating:
4.0

Customer did not leave a comment.

Bridgett G. 
Rating:
5.0

The after hours drop off instructions are not clear and it is difficult to find the key drop box

Tadiwanashe M. 
Rating:
3.0

Customer did not leave a comment.

Versie P. 
Rating:
4.0

Customer did not leave a comment.

Loriann T. 
Rating:
5.0

Customer service guy was excellent help.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

josph G. 
Rating:
5.0

Great experience

Samantha P. 
Rating:
1.0

The manager has poor customer service, comes off rude just very nonchalant attitude. He was such in a rush to close the store than to help.

Myia S. 
Rating:
1.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Your employee Donna I think it was. Was excellent. Courtesy Nice knowledgeable. Just a joy to work with. Keep her

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
1.0

When renting any vehicle in the past I always head to a gas station to top off the gasoline which is what I did with the vehicle I had for a few hours. It was 15.52 gallons short for $45.48. When returning the vehicle I again topped off the tank.which took 2.899 gallons .$5.49. I thought U-Haul would deduct the cost of filling up the tank off of the rental fee, WRONG. The agent refused to credit the amount I paid for the gasoline. He said,' 'Nobody told you to fill the tank.' OK, here's how I think they operate. They only estimate the gasoline used by the number of miles traveled and charge customer accordingly. Maybe with a customer like me who fills the tank, they have had and suspect a customer to buy gasoline for another vehicle other that their vehicle and try to cheat U-Haul. What is happening in their faulty estimating of gasoline usage based on miles traveled they are cheating the customer. MORAL OF THIS STORY NEVER BUY GASOLINE FOR A RENTED U-HAUL VEHICLE. Me, They just stole $45.48 of my hard earned money. For a$19.95 a day rental, using it from 7AM to 3:30 PM cost me $143.69. MY bad for not being more informed of their policy on gassing their vehicle.

Marcyle W. 
Rating:
5.0

grear customer service.

William A. 
Rating:
3.0

I have rented from this location several times. This is the first time I am received a U-Haul that was NOT clean. Didn't have time to refuse the rental so I just did a sweep and wipe down before loading my belongings.

JERRISCA J. 
Rating:
5.0

Everything went smoothly Thanks

william H. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

NATALIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDNA C.  |  First Impressions 
Rating:
5.0

It was a pleasure being a customer. Very friendly crew.

waren w.  |  Overall Experience 
Rating:
5.0

Perfect

ERIC K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary R.  |  First Impressions 
Rating:
2.0

The mediym sized unit number I was originally assigned online had a door so small I couldn't even get my recliner through it and then the manager Richard gave me another unit with an uneven floor and short corner making it impossible to stack items because they leaned forward which caused me to lose half the storage space. I am very, very, very unhappy. I have been a Uhaul client for over 20 years but this is my last experience.

Johnie D.  |  Online Move In 
Rating:
5.0

None

VANETTA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle m.  |  Overall Experience 
Rating:
5.0

Sarah has excellent customer service skills. Including other staff as well.

LaQuitha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy J.  |  Online Move In 
Rating:
5.0

Great guy at the front and let’s you know everything up front

Tristan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurence W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Online Move In 
Rating:
5.0

Thank you!

Veneisa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trachell b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damien L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felishia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda M.  |  Overall Experience 
Rating:
1.0

Once I got to the 1st fort worth uhaul storage facility the owner was an absolute monstrosity. There was a storm the night prior and he was not able to provide any assistance. I ask did he have any way of contacting another facility to ask if they were good and he stated no in an unprofessional manner while he had his cell phone on his belt buckle. Then my father attempted to talk to him in which th guy started to talk under his breathe acting as if he wanted to have a confrontation. We contacted uhaul in which they sent us to another facility. Once we got to the other facility the unit that was available was not the size like it was advertised. A 10x10x8 cannot hold a 1200 to 1600 Sq ft apartment or home unless you literally have to stack everything to the ceiling. So I had to get 2 storage unit in order to just simply pack up my 1069 Sq ft 2 bedroom apartment. The employees at this facility that provided the facilities were not helpful at all and I made a comment stating I would never use uhaul again in which the employee stated I don't blame you. He over talked me as well Once I stated as an employee whybwould you say that and his response was laughing back at me. I asked if there was any discounts due to this not being my fault due to false advertisement on proper storage of Sq ft and he said not at all and he doesn't know where uhaul as a company get there measurements from basically insulting uhaul. Word and quote ""uhaul thinks every apartment is very conservative on what's in people's homes and doesn't understand what people may have."" Now instead of me paying 124 a month for a storage unit I'm now forced to pay 300 a month for 2 storage units! I will never be using uhaul again after I move officially in April or may time frame. Absolutely the worst experience I could have.

Jerry B.  |  First Impressions 
Rating:
5.0

Great facility,

Aubrey W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIRI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleosie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda G.  |  Overall Experience 
Rating:
1.0

felt like a restricted teenager that had to follow imaginary rules. Not to mention: i only could access my belongings at designated times. also i felt they chose the worst position to store my belongs whereas not only walking up a flight of stairs but way in the deepest harder far corner of the facility. in closing: i've never caused any issues, never missed a payment, never had a late payment, and i'm always on time. & as far as recommendations: not even my worst enemies. & this is how i spend my hard earned money, thanks!

Leonard S.  |  Overall Experience 
Rating:
4.0

Need to explain the 24-hour access a little better because we didn't understand how we can get into the unit after office hours nobody explained it.

nicholas y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olive K.  |  Overall Experience 
Rating:
1.0

There was an ant infestation in my storage unit in which i had to leave some of my things behind and staff did not seem to care when i told them. A u haul driver named Jerome also backed up into my personal vehicle while he was trying to park his car and proceeded to get out of his car and cuss me out. Once i told the U-Haul office this they did not seem to escalate the issue. Terrible experience and i will never be using U-Haul again.

Hannah H.  |  Overall Experience 
Rating:
4.0

Prices are a little high, but it’s understandable for the location

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

The only issue I ever really had was when I moved in, there were no units available for what I was looking for, so I had to settle and get a climate controlled unit. It put me in a bind and I had to come out of extra money a month. Nonetheless, the staff was friendly, the unit was clean and they never tried to scam me. I had this unit for a year and never really had issues, only dealing with payment. If I ever moved back to Fort Worth, I would move back to the same Uhaul.

Annbrion J.  |  Overall Experience 
Rating:
3.0

Please change the storage access hours. The hours were 5a - 10p, but have been changed to match the office hours. This is not convenient. Please change the hours back to 5a-10p.

Christopher S.  |  Overall Experience 
Rating:
5.0

Appreciate the help that they gave and provided job well done.

JOETTA P.  |  First Impressions 
Rating:
3.0

No comment

HENRY W.  |  Overall Experience 
Rating:
2.0

One of the workers female was rude, had a attitude; and was misleading with information

JOMAR W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keisha K.  |  Online Move In 
Rating:
3.0

Staff very crasp...hold time too long . Lines too long and there are never enough cashiers on Saturdays at te first of the month

Sonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geoorge n.  |  Overall Experience 
Rating:
2.0

3115 had a lock on the door not inside the unit as told After hours was excellent they were able to find another unit however there was no lock inside the unit

LESIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

autumn j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurry G.  |  Overall Experience 
Rating:
5.0

I love the service i got

Cynthia O.  |  First Impressions 
Rating:
3.0

Got tired of paying unnecessary money every month.

Danicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VELINTA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katina H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Arionna L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUITA M.  |  First Impressions 
Rating:
5.0

Great place, very clean. Easy to get in and out.

Willard arthur P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kandis b.  |  Overall Experience 
Rating:
2.0

My storage unit was broken into. A lot of items were broke and stolen. Because the cameras were not not working the insurance company denied my claim. What’s the purpose of paying for insurance?

LINITA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirbe j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniqua C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

stephen t.  |  Overall Experience 
Rating:
5.0

The absolute best experience I have ever had dealing with a buisness about anything. Thanks to all the staff for all your help.

Alethia H.  |  Overall Experience 
Rating:
1.0

My experience was terrible. The access code did not work after hours. We had to wait over an hour for someone to let us in. I would like a full refund because I was on a time limit that I did not meet because of what my experience was that U-haul

Joe H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Casey M.  |  Overall Experience 
Rating:
3.0

Expensive

pedro c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LESLIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alethia H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cambry H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUDY N.  |  Overall Experience 
Rating:
4.0

Did not like not getting a receipt upon turning in a 6X12 trailer immediately after turn in. Was told I would receive an email. After not receiving an email, I inquired two days later, after inquiring I received an email proving I had turned in the trailer. Other than that the employees were very polite and helpful.

Theresa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chyrelle h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSSETTE G.  |  Overall Experience 
Rating:
5.0

Friendly staff

renee h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garland l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakisha M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B.  |  First Impressions 
Rating:
1.0

Most everything was fine until I moved out. I gave them notice and called and came by in person. They still tried to charge me. I still have the emails.

Terry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald L.  |  Overall Experience 
Rating:
5.0

I 100% believe that your staff is a representation of the manager or business' owner. Compliments and shout-out to the gentleman that helped me when I picked up the Van, I don't know his name, "No disrespect" but be was a (Tall, heavy-set, "not fat," more muscular) guy... He was very helpful and attentive. Patiently explained to me how to navigate the u-haul app. The long haired- young man that helped me afterwards with the storage rental was more quiet, like an introvert/ monotone person, but he too was very helpful, and explained everything regarding the storage. But what most impressed me, was his chivalrous mannerisms when he opened and held the door open for me, I was glad to see that chivalry is not dead in young people! Side Note: My interactions with the young lady at this location, is also A+ she has a very kind disposition. Gosh! Even the others that I encountered outside, who had a u-haul shirt on were very nice!! Like I said at the beginning "the staff is a direct representation of the manager." *Thank you.*

Caridad G.  |  First Impressions 
Rating:
5.0

Never had any problems. Come & Go as I pleased. Very convenient. 😇

Kim P.  |  Overall Experience 
Rating:
5.0

The manager guy was very nice and helpful

jeremy b.  |  Overall Experience 
Rating:
4.0

I had my storage unit (10x10) for over 8 years. Staff were always pleasant. Location very convenient from where I lived. Never had a problem.

ROSA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwight b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
1.0

The storage was very dirty, a lot of dirt blow in

MARGARET M M.  |  Overall Experience 
Rating:
3.0

The retiring the uhaul needs to more accessible for the customers to return… it’s difficult to return.

Vanessa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE N.  |  Overall Experience 
Rating:
3.0

Wasn’t able to get a pro rated charge after only having my unit for a few days we decided to cancel it. Disappointed that they couldn’t work with us on a refund for the days not used but fine otherwise

Zac B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

All staff were very helpful and knowledgeable.

Nancy S.  |  Overall Experience 
Rating:
4.0

Very helpful

Anthony M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi R.  |  Overall Experience 
Rating:
5.0

Staff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.

Nancy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

garland l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rhonda B.  |  Overall Experience 
Rating:
1.0

I moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can’t get anyone on the phone from the actual location….terrible service.

Jared L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audry j.  |  Overall Experience 
Rating:
5.0

The cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!

Latisa W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amber C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwight b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Autumn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEQUOYAH P.  |  First Impressions 
Rating:
5.0

Rep was very helpful and went above and beyond to help us.

Billie S.  |  First Impressions 
Rating:
5.0

No one problem or issue.

CYNTHIA P.  |  Overall Experience 
Rating:
5.0

I initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew

James A.  |  First Impressions 
Rating:
5.0

The staff was very help with our needs and showed me where our storage unit was located on map..

MARK H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kemisha J.  |  Overall Experience 
Rating:
5.0

The gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn’t working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.

kandis b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carol c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnishi S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nakisha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon f.  |  First Impressions 
Rating:
2.0

Customer service is horrible

Naomi W.  |  Overall Experience 
Rating:
1.0

The people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.

Armondo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bradon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly M.  |  Overall Experience 
Rating:
5.0

Fast and efficient

Diana B.  |  Overall Experience 
Rating:
5.0

Easy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REWA H.  |  Overall Experience 
Rating:
5.0

Very clean place and staff is very nice

alana h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Litshoker H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Excellent customer service. I don't go anywhere eals. I'm a uhaul fan.

PEGGY H.  |  First Impressions 
Rating:
4.0

I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.

Danicia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

susan r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra M.  |  First Impressions 
Rating:
5.0

Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!

Lawrence M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

loronda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RASHAD A.  |  Overall Experience 
Rating:
3.0

I really didn’t understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn’t able to keep a few of my items and I had to pay more for it. I feel that we shouldn’t have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there

Amber P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia g.  |  First Impressions 
Rating:
3.0

Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn’t even want to double check that my room was cleaned out until the manager said go

jose f.  |  Overall Experience 
Rating:
2.0

When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.

SELISA D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

PEDRO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice B.  |  First Impressions 
Rating:
5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Lori B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marjorie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond D.  |  Overall Experience 
Rating:
3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

KATRINA LANEA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorenzo G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Selina F.  |  Overall Experience 
Rating:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cleo g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAQUETTA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cary B.  |  First Impressions 
Rating:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Rating:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Rating:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Rating:
2.0

I wasn’t really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf’s that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Rating:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Rating:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Rating:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Thanks

Sharlyn S.  |  First Impressions 
Rating:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Rating:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Rating:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Rating:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don’t find that at just any location and this is by far the best out of the many locations I’ve visited.

Brittany R.  |  Overall Experience 
Rating:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica m.  |  First Impressions 
Rating:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

Latisa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  First Impressions 
Rating:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Rating:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarjia H.  |  First Impressions 
Rating:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kesha N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

derrick b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EbonY L.  |  First Impressions 
Rating:
5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

melissa s.  |  Overall Experience 
Rating:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Rating:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

gregory w.  |  First Impressions 
Rating:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwyla E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alethia H.  |  Overall Experience 
Rating:
4.0

None

terry w.  |  First Impressions 
Rating:
5.0

When I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.

peggy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alethia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie o.  |  Overall Experience 
Rating:
4.0

Customer Service over everything makes the experience great. Thank you Team Altamesa!!!!!

Regina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBBIE G.  |  Overall Experience 
Rating:
4.0

During rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items

oliver g.  |  First Impressions 
Rating:
3.0

I had my belongings in storage for a max of 6 -8 days. I did not feel like I should’ve had to pay full price.

Lakrisha F.  |  Overall Experience 
Rating:
5.0

Very Helpful

Kim P.  |  Overall Experience 
Rating:
5.0

very helpful ; polite ; and very clean

Kim P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetra h.  |  Overall Experience 
Rating:
1.0

Reservations is a complete headache and disaster

Erma H.  |  First Impressions 
Rating:
5.0

The staff were not only friendly and helpful... They were also efficient and well-trained! Thanks!

judith d.  |  Overall Experience 
Rating:
4.0

I will always use Uhaul every time I need extra storage or moving.

Lanee G.  |  Overall Experience 
Rating:
4.0

The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Ferry N.  |  First Impressions 
Rating:
4.0

The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

Robin W.  |  Overall Experience 
Rating:
5.0

The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

florence t.  |  First Impressions 
Rating:
4.0

My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

debraoh k.  |  Overall Experience 
Rating:
4.0

N/A

Robin J.  |  Overall Experience 
Rating:
5.0

The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Eugenia H.  |  Overall Experience 
Rating:
5.0

Everything was awsome

Jala B.  |  Overall Experience 
Rating:
5.0

I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

CHERI J.  |  Overall Experience 
Rating:
5.0

The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Marianna M.  |  First Impressions 
Rating:
2.0

Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Dean B.  |  Overall Experience 
Rating:
1.0

He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Mallory W.  |  First Impressions 
Rating:
3.0

Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Rob s.  |  Overall Experience 
Rating:
5.0

Great customer service. Always felt comfortable going in and out at night.

Gayle t.  |  Overall Experience 
Rating:
5.0

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Stephanie M.  |  First Impressions 
Rating:
3.0

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Beven M.  |  First Impressions 
Rating:
5.0

Friendly, fast, efficient!

Lu G.  |  Overall Experience 
Rating:
5.0

Very nice and helpful

William Z.  |  Overall Experience 
Rating:
1.0

You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.

Johnathan B.  |  Overall Experience 
Rating:
5.0

Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.

DIANE W.  |  Overall Experience 
Rating:
5.0

Secure.

Benjamin H.  |  Overall Experience 
Rating:
5.0

He was very kind

Gwendolyn P.  |  First Impressions 
Rating:
5.0

The staff was so friendly and helpful

Reghen B.  |  Overall Experience 
Rating:
5.0

I appreciate your company very much for the assistant.

linda b.  |  Overall Experience 
Rating:
4.0

Overall good experience.

jalencia d.  |  Overall Experience 
Rating:
5.0

Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.

Christopher M.  |  Overall Experience 
Rating:
5.0

Thank You 4 ur AWESOMENESS!!! :-)

YVETTE C.  |  Overall Experience 
Rating:
4.0

This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.

Kathryn D.  |  First Impressions 
Rating:
5.0

Great

ANITA M.  |  First Impressions 
Rating:
4.0

Convenient

STEPHANIE W.  |  Overall Experience 
Rating:
5.0

Get a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.

brittany r.  |  Overall Experience 
Rating:
5.0

The best in Texas

Esco W.  |  Overall Experience 
Rating:
5.0

So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.

kenneth p.  |  Overall Experience 
Rating:
3.0

....

Raven H.  |  Overall Experience 
Rating:
5.0

Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards

Aubrey B.  |  Overall Experience 
Rating:
4.0

My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!

BRI S.  |  Overall Experience 
Rating:
5.0

Jerome delivered the boxes in a timely manner.

CARLOS C.  |  Overall Experience 
Rating:
5.0

This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..

Lavonia F.  |  Overall Experience 
Rating:
5.0

I feel happy about the service

irving r.  |  Reservation 
Rating:
5.0

Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.

jody g.  |  Overall Experience 
Rating:
3.0

Yearly lncreasing the rental fees is what caused my move out.

EDDIE M.  |  Overall Experience 
Rating:
2.0

The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again

lynnetta c.  |  Overall Experience 
Rating:
5.0

The office personnel were very courteous and helpful.

Jennifer H.  |  Overall Experience 
Rating:
5.0

*******

Dawana F.  |  Overall Experience 
Rating:
5.0

Will use again if needed. Thank you!

audry j.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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