Customer did not leave a comment.
NICOLAS DI GIULIO- Pennsylvania PA
- Philadelphia
- 19128
Customer Reviews for U-Haul Moving & Storage of Roxborough
(Ridge and Port Royal Avenue, Block away from Andorra Shopping center)
Services at this Location:
Contact Us
8300 Ridge AvePhiladelphia, PA 19128
(Ridge and Port Royal Avenue, Block away from Andorra Shopping center)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
NICOLAS DI GIULIO- Rating:
- 5.0
Customer did not leave a comment.
Denise Lupino- Rating:
- 4.0
Customer did not leave a comment.
Sanjeev Bahl- Rating:
- 5.0
They were extremely great to work with, always helping with questions and never making me feel like a bother.
Nikolas Bournelis | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Arnele Robinson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Arnele Robinson- Rating:
- 5.0
Have had several dealing with this UHAUL place and all have been excellent. You are not going to get warm and fuzzy here but you will get Great Service ... in and out with no hassles!!
Rosario Cecco- Rating:
- 2.0
The location isn’t the problem - your whole process is trash. Your reso system is pointless- we have to redo everything at the site anyway, and there are infinite hidden fees. Then you give such variable information about time to return and requirements for return, then change them halfway through the trip by demanding a phone call by text, and changing the drop off location to somewhere many miles further away from the original agreed upon location.
ALEX CRISTOFORI- Rating:
- 5.0
Customer did not leave a comment.
JOSIAS DIAZ | Overall Experience- Rating:
- 5.0
Fast, on-time as promised.
JEFFREY RICHER- Rating:
- 5.0
I had a terrific experience at the Roxborough PA location. 5 Stars
Kevin Fischer- Rating:
- 5.0
Great service. Very accommodation. Terrific promo. Good clean truck in good working order. Matt at Roxborough was terrific.
Stuart Dorfman- Rating:
- 5.0
Great service
Ava Foster- Rating:
- 4.0
It’s hard to park! Especially cause you’re not sure where to enter. There are no sidewalks/walkways leading to office. Once utility get into doors it’s ahh, what is this? A wharehouse? Must be wrong door! Where do I go? Hold on-there is something all the way in back…
michael stanziani- Rating:
- 5.0
Mary is the best
Maayan Meller- Rating:
- 5.0
The automated phone check-in was not working correctly so I had to go to the counter... The young man that helped me was very nice and went out of his way to help.
Laura Heyman- Rating:
- 4.0
Customer did not leave a comment.
Sarah OShaughnessy- Rating:
- 4.0
This was the easiet U-HAUL/Storage rental at the counter that I've ever experienced. Mary really displayed "Southern Hospitality" at it's finest.
Tamika Reddy | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Daniel Bright- Rating:
- 4.0
Customer did not leave a comment.
Tamika Reddy- Rating:
- 5.0
Customer did not leave a comment.
Robert Pugliese- Rating:
- 5.0
I would like a call back or to submit a ticket. I was placed in a fifteen foot truck with a malfunctioning mirror
Brendan Andersen- Rating:
- 5.0
Customer did not leave a comment.
Raynier Ramos- Rating:
- 5.0
I highly recommend the Roxborough location for trailer hitch installation. The work took less than a half hour the staff was attentive, competent and polite.
Gregory Saul- Rating:
- 5.0
Customer did not leave a comment.
ADAM SCHREIBER- Rating:
- 5.0
Staff was very responsive
Mark Hastings- Rating:
- 4.0
Make sure the inside of the UHAUL is not wet. The drivers seat was soaked from the rain the day before and the back had water. But besides that everything was great!
Danielle Watson- Rating:
- 5.0
Customer did not leave a comment.
Robert Poles | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Norman Gregory- Rating:
- 5.0
The person who helped me with this rental was very nice, polite and friendly.
Gregory ROBINSON- Rating:
- 3.0
Customer did not leave a comment.
Inga Kimberly Brown | Overall Experience- Rating:
- 5.0
Had an issue with the truck Transmission. Called them and the Manager, Mary Kraft fixed everything for us immediately. She is an incredible asset for U Haul. Thanks again, Mary.
Tobias Schoenwandt- Rating:
- 4.0
I have had problems here in the past. I needed a van so I had to go here. This time I was helped by Matt. I tried to do the App but it wasn’t going through. As soon as I gave him my ID he scanned it and handed me the key. So easy. When I returned he met me when I walked in. He took my key and checked me out. He was very pleasant and professional. Because of him I will continue to come back to this location.
edward kavanagh- Rating:
- 4.0
Customer did not leave a comment.
Ryan Albany- Rating:
- 5.0
Customer did not leave a comment.
Wayne Miller- Rating:
- 5.0
Customer did not leave a comment.
David Malason- Rating:
- 5.0
Big problem was the smell of whatever was used to clean the truck was horrible. I had an asthma attack from the air freshener.
Nicholas Fritz- Rating:
- 5.0
Thank you, great service!
jerome dean- Rating:
- 5.0
No improvement required . Mary has the place running like a German train schedule and you just can't stump her with a problem . Her brother runs the counter and is professional , efficient with his procedures and pleasant to deal with at all times . I do more business at this location because of the service provided at all times .
Jack Aucoin- Rating:
- 5.0
Quicker turnaround on receiving final invoice
JEFFREY RAMSEY- Rating:
- 5.0
Customer did not leave a comment.
Dennis Glowacki- Rating:
- 5.0
Customer did not leave a comment.
Yifan Chen- Rating:
- 5.0
Customer did not leave a comment.
Joe Marchozzi- Rating:
- 5.0
Customer did not leave a comment.
Lloyd Howard | Overall Experience- Rating:
- 5.0
I needed some space between leaving house and waiting for apartment to be ready. This worked out perfectly. Clean, well-lit, and close to our new apartment.
Georgia Smith | Overall Experience- Rating:
- 5.0
The front windshield was cloudy on the inside and had dried raindrops on the outside, making a driver's vision less than desirable. There should be some orientation to the instruments in the vehicle. I had to search around to figure out how to ventilate.
Paul Selbst- Rating:
- 5.0
Customer did not leave a comment.
George Trinidad- Rating:
- 4.0
Customer did not leave a comment.
Thomas McKune- Rating:
- 3.0
Customer did not leave a comment.
Andre Brooks- Rating:
- 5.0
Customer did not leave a comment.
Timothy Mee- Rating:
- 5.0
Customer did not leave a comment.
STEVEN I MATT- Rating:
- 5.0
Customer did not leave a comment.
James Hartey- Rating:
- 5.0
Customer did not leave a comment.
ryan wellcome- Rating:
- 2.0
The one who helped me said he was a manager. I wanted to rent a storage unit and he did not know how to do it. I was overcharged for the miles. I called Uhaul to fix it. It was denied. I was charge an extra 31 miles. I have pictures. This is unacceptable. I had to call again today 1-24-24 to get this resolved. I would not recommend this place to anyone. This is why I take pictures. So I am not robbed by Uhaul.
edward kavanagh- Rating:
- 5.0
Staff extremely helpful and went out of their way to make experience excellent. The young gentleman' at the counter was as just that, a true gentleman and my only regret is I didn’t get his name to acknowledge him by name in the survey.
Z Raymond Sokolowski- Rating:
- 5.0
Customer did not leave a comment.
Anne Mitchell- Rating:
- 4.0
Customer did not leave a comment.
William Besgen Jr- Rating:
- 5.0
Customer did not leave a comment.
Steven Kiefer- Rating:
- 4.0
Customer did not leave a comment.
Courtney Franklin- Rating:
- 5.0
Excellent work. Great customer service. ThankU.
William Gallagher- Rating:
- 5.0
Continue with the outstanding customer service I experienced
NilsJohan Anestad- Rating:
- 5.0
I have used this storage location for the past four years and I have to tell you, the staff here is excellent. Extremely helpful and very kind, if I needed a storage unit again in the future, I would pick the Roxborough locations above any others closer to my house. Great job!
Sarah Ward | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Harley Santana- Rating:
- 5.0
:)
Jonathan Reed- Rating:
- 5.0
Customer did not leave a comment.
Michael Fernandez- Rating:
- 5.0
Staff member was very helpful and kind!
Jenna Burk- Rating:
- 5.0
Customer did not leave a comment.
William Crawford- Rating:
- 3.0
The manager on duty was not the most friendly of chaps. We had (1) simple issue with the truck hood not opening and our mechanic did a simple repair. We reported it to the manager when we returned the vehicle and we were informed "there was nothing wrong with the truck when we picked it up and our trucks wouldn't be released if there was an issue". Our mech tried to explain what the issue is and how he repaired it. Again we were chastised for questioning the integrity of the shop's mechanic. It wasn't the shop mechanic, it was a wear/tear wire to open the hood of the truck that just wore itself out. But the manager did not want to hear it...
Adam Doyle- Rating:
- 5.0
Customer did not leave a comment.
VALERIE WINN | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tina Hannan- Rating:
- 3.0
The gentleman that completed my transaction was not very communicative, I had to ask him about everything returning the truck and equipment. He never said we were all good I can leave. And he was not friendly at all. It seemed liked he hated his job! The location was clean but not inviting.
Keith Konowal- Rating:
- 5.0
Customer did not leave a comment.
Mikaela Pricher- Rating:
- 5.0
Customer did not leave a comment.
Russell Gold- Rating:
- 5.0
Customer did not leave a comment.
OPALALEGRA FOSTER- Rating:
- 5.0
Customer did not leave a comment.
Christopher Kasper- Rating:
- 1.0
The staff is ignorant, I was conveniently overcharged, but no hesitation on locking my unit when late. My belongings got infested with bugs. No light in the units and couldn’t see. The hours suck. Definitely not recommending & will share my experience with my social media audience.
Nikkia May | Overall Experience- Rating:
- 1.0
The worker named Nathaniel used profanities and horrible statements toward myself and my daughters. Then my billing was adjusted and my card was charged false charges. i reported it to the customer service and I am waiting for a response.
Danielle Wells- Rating:
- 5.0
Customer did not leave a comment.
William Reddish- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Graf- Rating:
- 5.0
Customer did not leave a comment.
BERNARD MCGUINN- Rating:
- 5.0
It was a good experience, however when i originally reserved the uhaul for Rittenhouse Lumber, they did not have my vehicle and sent me to the Roxborough location. I had to add extra miles to my trip which cost me more money. But the truck itself was great. Drove smooth, and fit most of what i needed.
Thomas Donohue- Rating:
- 5.0
I wish there was cruise control on these trucks.
Joan Gregorio- Rating:
- 5.0
The general manager on 11/27 @11am was top notch. Absolute professional!
Sheila Riggs-James- Rating:
- 3.0
Still waiting for my emailed receipt.
James Durkin- Rating:
- 4.0
Customer did not leave a comment.
Jonathan Reed- Rating:
- 4.0
Customer did not leave a comment.
Luke Piper- Rating:
- 3.0
I did the self-service pick-up in the morning before the store opened. I had some trouble with scanning the location barcode via the U-Haul website. It wasn’t until I downloaded the app when it started to work. I’d fix that issue so people aren’t forced to download the app. I probably wasted 20-25 minutes figuring it out.
Daniel Henry- Rating:
- 5.0
Customer did not leave a comment.
Reinhardt Wende- Rating:
- 1.0
I was mislead, misinformed by the store attendant. over-charged, and i now have to file fraud charges with my bank.
Julie DiLeo- Rating:
- 5.0
Customer did not leave a comment.
Drew Cohen- Rating:
- 2.0
1- we ordered a van and we’re told that they overbooked the available vans so we had to settle for a 10 foot truck. 2- passenger sun visor came crashing down on my wife’s knee. 3- We were guaranteed (according to U-Haul’s website when ordering) a van at pickup but I guess guarantees don’t mean what it used too. 4- staff member didn’t seem to be interested in customer service.
Jose Luis Terreforte Mendez- Rating:
- 4.0
Very friendly and professional. Efficient rental and return.
Henry Michael Vecellio- Rating:
- 5.0
Customer did not leave a comment.
John Rossi- Rating:
- 5.0
We rented a Chevy truck for 5 days. Went everywhere we wanted to go. Told family about rental rates. Next trip they will also be getting a truck thru U-Haul! Both employees we dealt with were amazing! Friendly and helpful! How wonderful!!!!
Rebecca Blankenship- Rating:
- 5.0
Customer did not leave a comment.
Maccabee Hirsch- Rating:
- 1.0
The employees there were unhelpful, told us they couldn’t do it because it is 15 minutes before closing. I had to do the application online and show him that I had the unit number then he begrudgingly gave us access to the storage
Nicholas Tan | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Keith Karn- Rating:
- 5.0
Customer did not leave a comment.
ROBERT ADAMS- Rating:
- 5.0
Everything went great. You guys are a little high on your fuel price.
philip miller- Rating:
- 5.0
Staff was friendly and prompt both for picking up rental trailer and returning trailer.
Steve Tonkovich- Rating:
- 5.0
Customer did not leave a comment.
john sczepanski- Rating:
- 3.0
I've been to this particular u-haul quite a number of times in the last 5 years and every truck I've driven out of there was the first truck in that particular line. This time it was row "E" and the numbers didn't match. So now I had to go ask the woman for help which I was not looking forward to because it was obvious she was having a rough morning and I will just leave it at that. Unfortunately I had no choice and I had to approach her with this dilemma. It turns out that it was the 5th truck in that line and she said "that's why I wrote the number 5" but she said it slowly as if I was an idiot and and trust me I did not want to approach her. When she was going over everything I could barely hear her and at that point I just wanted to get out of there. So my fault for assuming that it's always the first truck in any particular row because that's what it's been for me every time I've been there. Never do I remember backing out of a row when I would rent a truck. But definitely did not appreciate the way she handled it and when my boss and I were waiting at the counter for someone to help us I was telling her how much I like this location. When I saw her approaching us I knew who she was and I basically was complimenting her when I said to my boss "and this is the young lady who runs this whole establishment ". So I thought to myself " that's the thanks I get for not only being a good customer but complimenting her as well. Was not very happy when I left there that morning. Then on top of that the windows were filthy inside and out which made it hard to see when the sun was in front of us. I'm not someone who enjoys giving this type of feedback whatsoever but I really felt disrespected and I know I didn't do anything to deserve that and if I didn't have to approach her I would've just thought she was having a tough morning and that would've been that.
Gabrielle Anik- Rating:
- 5.0
Check-in guy was great. He also checked me out. Can’t remember his name though. Nice guy and very helpful.
Richard Smith- Rating:
- 1.0
The facility at 8300 Ridge Ave.,Phila.,Pa. failed to put my spare tire back in the car after installing a tow hitch. I did not discover the missing Spare tire until sometime later. The response from the facility was that they returned it to the trunk of the car, or it was not there to start with. I think that U-Haul is a bunch of low down crooks ,and tell all my friends, so. I will continue to do so for as long as I can! I hope to spread the news until that facility is not there any more!
James Crocker- Rating:
- 5.0
Nice transaction
stephan shugart- Rating:
- 5.0
Customer did not leave a comment.
EDWARD BALOTSKY- Rating:
- 5.0
Customer did not leave a comment.
Caprice McClary- Rating:
- 5.0
Service was second to none like always.
JOSEPH TURNER- Rating:
- 5.0
Customer did not leave a comment.
joseph amo- Rating:
- 5.0
Customer did not leave a comment.
ANTOINE GUY- Rating:
- 5.0
Customer did not leave a comment.
Alisha Tillman- Rating:
- 5.0
Customer did not leave a comment.
Timothy Brouse | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary Elizabeth | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sherry Morgan | Overall Experience- Rating:
- 5.0
Staff was excellent! Genuinely kind and professional.
Michelle Baruffaldi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dayna Speakes | Overall Experience- Rating:
- 5.0
Mary and Matt were beyond helpful and patient, a true example of great customer service!
ERIN REARDON | Overall Experience- Rating:
- 4.0
The free lock was missing.
Maria Urgelles | Online Move In- Rating:
- 5.0
The general 800 # did not actually reserve what I wanted but the reps at 8300 ridge Ave were able to reserve what we needed. Customer service at this location was excellent!!
Michelle Baruffaldi | First Impressions- Rating:
- 5.0
The Roxborough office staff was very friendly and professional. The only issue I had was with the 800 call center staff. They give false prices and do not check to see if units are actually available.
Valerie Swoope | Overall Experience- Rating:
- 5.0
Friendly and helpful staff.
Ronnie Watson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latoya Pierce | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronnie Watson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nefertiti Taylor | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER BEALE | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shawnnae Beverly | Overall Experience- Rating:
- 4.0
The whole staff made me feel very pleased...
Gloria Wilson | First Impressions- Rating:
- 5.0
l would like like to recommend Mary who went beyond and more to gove good customer service. l am disabled and she was patient with me. She even offered me a chair while l wait for my ridd. l would gove her A in Customer Service Care
DELROSE BLAIR | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GARY TAYLOR | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARIA MCNICHOLS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Raj Basu | Overall Experience- Rating:
- 5.0
Ryan was extremely efficient calm collected & helpful! Explained everything very well.
MICHELE BROWN | First Impressions- Rating:
- 4.0
The lady that helped me was pleasant, efficient and made the experience fluid. The relaxing music helped making it stress free transaction.
JASON THOMPSON | First Impressions- Rating:
- 5.0
The staff were always readily available to answer any questions I had and always gave helpful answers. They were careful to walk me through all of the storage ins and outs and were always kind and courteous.
Matthew Ortiz | Overall Experience- Rating:
- 5.0
A elevator/lift would be good. Thank You.
Gilberto Ortiz | Overall Experience- Rating:
- 5.0
Everyone of the U-Haul people that I came in contact with were very helpful and did a great job. I would absolutely recommend this location to others.
Larry hebling | Overall Experience- Rating:
- 5.0
I had a very good experience at the UHaul in Roxborough. The staff are professional, helpful and know their job. Rita and Mary are both excellent to work with. The facility was clean and well-lit. The only issue I had was that my rental - a large storage on first floor - had no lighting. It made it very difficult to find things or organize. Mary tried to help with some small battery-operated nightlights, but they did not shed enough light and very quickly burned out. Really needs lighting, especially as B1052 is very large. Thank you for an otherwise great experience!
MICHELLE TIGER | Overall Experience- Rating:
- 3.0
My storage room had no lighting. I had to rely on hall light or a flashlight I would take to the facility when I needed something from storage. I think the storage is over priced with prices constantly increasing. It's difficulty to park after U-Haul added numerous storage areas and trucks.
Benita Crawley | Overall Experience- Rating:
- 5.0
Rita has very good customer services skills. She is welcoming and caring. The staff overall is very nice and professional. I’m very appreciative to Quincy and the staff for how accommodating there were. I would definitely recommend this Uhaul location to anyone. Thank you.
ADRIENE CLARK | Overall Experience- Rating:
- 5.0
The staff was very hospitable and kind.. A great place to do business...Thanks very much..
MICHAEL MUNROE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROSS HOLGADO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Evan Pickett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jarrod johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN CASPAR | First Impressions- Rating:
- 1.0
When I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would’ve found a location with a first floor available.
CAITLIN GUTHLEIN | First Impressions- Rating:
- 5.0
Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!
michael SCHWEGEL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
George Myers | Overall Experience- Rating:
- 5.0
Staff was extremely helpful and courteous. Facilities were very clean. Thanks
Melissa Palmer | Overall Experience- Rating:
- 5.0
The staff is excellent.
St. Martin Torrence | Overall Experience- Rating:
- 4.0
Everyone was very friendly and supportive
MICHAEL MUNROE | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tania turner | First Impressions- Rating:
- 5.0
The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you
Jacqueline Ahmed | Overall Experience- Rating:
- 2.0
I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676
anthony tucker | First Impressions- Rating:
- 5.0
Pretty good experience customer service excellent
ANTONIO MONROE | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Carolyn Brant | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHELE BROWN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rebecca Hoover | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDRIA CRAIG | First Impressions- Rating:
- 2.0
Mice destroyed most of my belongings that were in there. I’m allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.
Ethel Capone | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Barbara Davis | Overall Experience- Rating:
- 5.0
The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.
lynette spencer | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Leslie Moore | Overall Experience- Rating:
- 5.0
Best U-Haul storage facility I have ever used. Great facility and great staff.
ANDREW WALTERS | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Aaron Tjoa | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kenneth Cornell | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Stefanie Whitmore | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gabrielle Dean | Overall Experience- Rating:
- 5.0
Great place….pricey for such a small unit
Scott Pertl | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Colleen Henry | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Victoria Haggerty | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEANNA WOODBURY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ELLEN RUDERMAN | First Impressions- Rating:
- 2.0
On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn’t need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said “he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you”. I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said “ he never told me”. He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn’t need one, I don’t know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.
Stacey Savarese | First Impressions- Rating:
- 1.0
Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility
CHRISTIAN EMMA | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Marc Giangreco | First Impressions- Rating:
- 5.0
Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.
Patricia Webster | Overall Experience- Rating:
- 4.0
I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.
Frank Barnes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ruthann Dolan | Overall Experience- Rating:
- 5.0
The storage unit was perfect and a great price thank you U-Haul
Linda Hofknecht | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andrew Tolbert | Overall Experience- Rating:
- 5.0
I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.
Veronica Scott | Overall Experience- Rating:
- 5.0
It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.
Daniel Buckley | Overall Experience- Rating:
- 5.0
Quincy & staff are very good. Thankyoi
robert bauer | Overall Experience- Rating:
- 5.0
Location is very convenient. I was very happy with ability to access storage facility whenever needed.
Allyson Chambers | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JAMES MCMULLEN | Overall Experience- Rating:
- 4.0
Quincey was extremely helpful and very accommodating!
Julia Frankum | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Brett Whitehouse | Overall Experience- Rating:
- 5.0
Great customer service.
LANCE GIBNEY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Megan McNamee | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Ryan McCloskey | Overall Experience- Rating:
- 2.0
Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.
Nick Cardillo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dianne Fischl | Overall Experience- Rating:
- 5.0
Very good service, helpful staff members
Brett McGill | Overall Experience- Rating:
- 5.0
The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+
Hillary Hudson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Devaughn Newman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victoria Haggerty | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Adam Thatcher | First Impressions- Rating:
- 5.0
The young last was helpful during a stressful time
Noel Roberts | First Impressions- Rating:
- 4.0
I will continue to use this facility.
Stephen Manning | Overall Experience- Rating:
- 3.0
The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).
Thomas Whitman | First Impressions- Rating:
- 5.0
You guys are the GOAT!
Stephen Manning | First Impressions- Rating:
- 5.0
Dennis was very kind, patient and helpful. He is to be commended for his customer service.
Sara Kitchen | First Impressions- Rating:
- 2.0
I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Thank you.
Carolyn Grigsby | First Impressions- Rating:
- 5.0
Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.
Eric Davenport | First Impressions- Rating:
- 5.0
Dioanna was very nice and very helpful
Ruthann Dolan | First Impressions- Rating:
- 5.0
The best U-Haul place I been too! Great customer service!!!
Nadiyah Womack | First Impressions- Rating:
- 1.0
Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police
IBN ALI | Reservation- Rating:
- 5.0
The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.
Karen Walker | Overall ExperienceAdditional Services at this Location
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