Customer Reviews for U-Haul Moving & Storage of South Stafford

2,301 reviews

1101 International Pkwy   Fredericksburg, VA 22406
(located across 17 from Celebrate Virginia Lowes and the Chick-Fil-A)

(540) 907-4303

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(540) 907-4303

1101 International Pkwy
Fredericksburg, VA 22406
(located across 17 from Celebrate Virginia Lowes and the Chick-Fil-A)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

professional Job

tony smith  |  First Impressions 
Rating:
5.0

Friendly staff, great facility

John Rivera  |  Overall Experience 
Rating:
5.0

easy

Eric Riccetti 
Rating:
5.0

Quick and easy to rent - no wait process

christopher rogalski 
Rating:
5.0

Customer did not leave a comment.

Jim Flansburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

howard johnson  |  Overall Experience 
Rating:
5.0

Great place and great service

ALFREDRAYMOND BORGES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morris lewis 
Rating:
5.0

Customer did not leave a comment.

Jim Flansburg 
Rating:
5.0

Customer did not leave a comment.

johnathan termonia 
Rating:
5.0

Customer did not leave a comment.

Steven Codispoti 
Rating:
5.0

This location has been my best experience ever with uhaul. Great customer service

ANGEL Young 
Rating:
5.0

Customer did not leave a comment.

Donn Emison 
Rating:
5.0

Very good service

David Meza 
Rating:
5.0

Very professional and quick service. The best I have experienced this far.

latavia adesuyi 
Rating:
5.0

I tried to use the after hours return, it did not work. It is a good idea but the location button did not work so nothing about the app return worked. Other than that the rental was great.

Kevin Talkington 
Rating:
5.0

Great customer service and Shay was great to work with

Nathan Halstead 
Rating:
2.0

Customer did not leave a comment.

Khalid Al sultany 
Rating:
5.0

Customer did not leave a comment.

Latashia Barton  |  Overall Experience 
Rating:
5.0

The service was great. I was informed to take a price for 2 hours. It was less time. It was places in the area to go and relax. And by time I did that, the vehicle was ready. Excellent service. Thank you.

AARON MEDLOCK 
Rating:
5.0

I do not know his name but the gentleman that helped me was provably the greatest employee ever. He went above and beyond to make sure we were taken care of, he also had an amazing sense of humor.

Brentten Gill  |  Overall Experience 
Rating:
5.0

U Haul is the best!

Randy Brooks 
Rating:
5.0

Customer did not leave a comment.

Theodore Marston 
Rating:
5.0

Customer did not leave a comment.

Katherine Barton 
Rating:
5.0

Customer did not leave a comment.

lori rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Gomez 
Rating:
5.0

The Service and The Equipment were both EXCELLENT !!! THE 5' × 8' Enclosed Trailer made moving a Fun Chore !!! I also purchased a Ball Hitch and a Receiver for my Ball Hitch. I am a very Satisfied Customer !

Robert Mitchell 
Rating:
5.0

Customer did not leave a comment.

Gail Shapiro 
Rating:
5.0

Customer did not leave a comment.

Laura Roca  |  Overall Experience 
Rating:
5.0

5 star UHaul dealer, crew and equipment.

Andrew Kertscher 
Rating:
5.0

Customer did not leave a comment.

alecks veillon 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D PONCHOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTanya Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hildebrandt 
Rating:
1.0

I reserved a box online and the date, on a Sunday to pick up. Got an email confirmation of the reservation! I am here at the location and it’s closed on Sundays!

Stephen Schwartz 
Rating:
5.0

Customer did not leave a comment.

RAND SPIWAK 
Rating:
5.0

First class!

RAND SPIWAK  |  First Impressions 
Rating:
5.0

From 2018 until 2024, I have used Uhaul at various times. I have no complaints and would recommend this facility for all your storage needs.

Stacy Johnson  |  Overall Experience 
Rating:
5.0

Only possible improvement would be a full tank of gas not below 1/8

ALFREDRAYMOND BORGES 
Rating:
5.0

Customer did not leave a comment.

Mary Stovall 
Rating:
5.0

The Gentleman at the International Parkway location in Fredericksburg , Va are amazing and extremely accommodating. Highly recommend

Kathryn Johnson 
Rating:
5.0

Customer did not leave a comment.

Charles Smith 
Rating:
3.0

Customer did not leave a comment.

Mandeep Arora 
Rating:
5.0

Customer did not leave a comment.

KARENNAGLE DEFREESE 
Rating:
5.0

Very polite and helpful staff.

Laurance Weeks 
Rating:
5.0

Customer did not leave a comment.

Richard Mercer 
Rating:
5.0

Customer did not leave a comment.

DWAYNE HELMICK 
Rating:
5.0

Customer did not leave a comment.

Christine Chavarria 
Rating:
5.0

Very helpful, professional and courteous. Tech confirmed that brakes were inoperative and stated that the trailer should never have left the lot in Norfolk. Also stated trailer was so dirty on the exterior it should never have left the lot. The tech at this location was exemplary of what service could be.

Gregory Meese 
Rating:
5.0

The location is great and it's neat that it's a former Trijicon facility. The proximity to the Chic-Fil-A to grab a bite and wait makes dropping the car off to be worked on not a problem. A drink machine on site and a waiting room for waiting would probably make the wait a little better, but it may not be economically feasible depending on how much work is installations vs general rentals.

Sam Robison 
Rating:
5.0

Excellent work! I made the appt at 8pm the night before and they were ready to go at 8am. They put my hitch on and wired it while I was at breakfast at Chick-fil-A next door! Took only an hour and it looks amazing!

Max Weems 
Rating:
5.0

The delivery to Ludowici, Georgia was on time, but they were delivered on a trailer (no one informed me that would be the case). This made unloading much more difficult than it should have been - informing me before delivery would have given me time to prepare. That is the only complaint I have. Other than that - great!

Paul Reilly 
Rating:
5.0

Customer did not leave a comment.

jassmine lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Maris 
Rating:
5.0

Staff was outstanding and very easy to work with.

ALFREDRAYMOND BORGES 
Rating:
5.0

Customer did not leave a comment.

Dayquan Cook 
Rating:
5.0

Staff was very professional and very knowledgeable

ALFREDRAYMOND BORGES  |  First Impressions 
Rating:
5.0

Same as the pick-up location. Very personable and explained the bill to me.

Kristine Bealmear 
Rating:
5.0

Moises, Dalton, Shay, Cade and rest of the crew were always great to me. They were very professional, helpful, courteous & kind. I would definitely rent here again if I'm ever back in VA.

Medina Aksoy  |  Overall Experience 
Rating:
5.0

Great customer service and products to rent. Very pleased.

Krikor Kolandjian 
Rating:
5.0

Customer service and delivery/transport of U-Box was beyond excellent. This was a coast to coast move that required a lot of planning. I then rented the U-Box for a few months until I was able to move into my permanent home. OUTSTANDING CUSTOMER SERVICE in VA and WA state. It is apparent, U-Haul hires intelligent people who know how to keep the process moving along in a timely, accurate manner. I had no issues what so ever with the staff at the offices, the delivery people or the billing. I would use U-Haul again without question!

Joan Morabito 
Rating:
5.0

Customer did not leave a comment.

lori thorse  |  First Impressions 
Rating:
5.0

Helpful, friendly and worked in a timely fashion. Thank you again!

Roger Small  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Norville 
Rating:
5.0

No comments. Facility is clean and client service is fast, friendly, and courteous.

Annabel Lang 
Rating:
5.0

Excellent service. Easy in and out!

Roger Small 
Rating:
5.0

Excellent

zelda holmon 
Rating:
5.0

Customer did not leave a comment.

Stephen Shean 
Rating:
5.0

This site is very helpful and courteous. The facility is well kept at all times.

Christy Thomas  |  Overall Experience 
Rating:
5.0

No improvement needed. Great professionals.

John Villanueva 
Rating:
5.0

The Staff here are great. Highly recommend this place!

Michael Powers 
Rating:
5.0

The gentleman who helped me out could tell I was having a rough day and really just talked me out of it. The process wasn’t working online for me so it was frustrating. He had me all set up within 10 minutes. Super nice guy!

Latashia Barton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun Lumpkin 
Rating:
5.0

Shay, who was my first contact, was amazing! Knowledgeable, well informed, and personable, she was exactly what I needed. She was honest, forthright, and made me laugh. That alone, was priceless. Because of Shay, I have full confidence in U-Haul as a company. I have been with others who pulled the bait and switch. Shay made me feel like this wouldn’t happen. Promote and pay her. She is wonderful.

Christine Bright-Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel chaves 
Rating:
5.0

Everyone was friendly and helpful. Answered all my questions. Thanks

Joseph Vitale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESTHER GARCIA 
Rating:
5.0

Customer did not leave a comment.

Angelo Carmina 
Rating:
4.0

They were professional and very helpful, thanks guys for getting us back on the road 👍🏼

Janice Peda 
Rating:
5.0

Customer did not leave a comment.

Marvin Leon 
Rating:
5.0

Pretty much everything requested was performed on time and without a problem. Box made it across the country a week earlier than projected, I was able to reschedule the delivery at the destination with ease and the box showed right on time, was picked up right on time. All charges in the quote were the same upon final billing, so no surprised. Overall, a great experience.

Marc Schanfarber 
Rating:
5.0

Everything went well. The staff was were professional.

Shari Barber 
Rating:
5.0

Great service from UHAUL staff.

Bobby Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim Hoban  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn gehan 
Rating:
5.0

Customer did not leave a comment.

Dennis Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Krise 
Rating:
5.0

Customer did not leave a comment.

Paul Haag 
Rating:
5.0

Customer did not leave a comment.

robin ward 
Rating:
5.0

No improvement needed!

Robert Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Reginald Lee 
Rating:
5.0

Customer did not leave a comment.

DAVIDMAX GRUBER 
Rating:
5.0

Customer did not leave a comment.

ANTHONYWAYNE BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

De Anna Medley 
Rating:
5.0

Customer did not leave a comment.

wayne peterkin  |  First Impressions 
Rating:
5.0

More locations!

John Maksymonko 
Rating:
5.0

Customer did not leave a comment.

Dana Haskell 
Rating:
5.0

Customer did not leave a comment.

Marc DiPaolo 
Rating:
5.0

Customer did not leave a comment.

JOHNANDREW CHRISTIAN  |  Overall Experience 
Rating:
5.0

the person at the desk at time helped get truck. I was very impressed.

AARONJ T GASKINS 
Rating:
5.0

Customer did not leave a comment.

Justin Mercer 
Rating:
4.0

Easy drop off and check out. I left an item behind in the truck and was promptly called to retrieve it.

John Gibbons 
Rating:
1.0

Customer did not leave a comment.

harold hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Alvarez 
Rating:
4.0

Customer did not leave a comment.

Stacy Curley 
Rating:
5.0

Customer did not leave a comment.

David Hodges 
Rating:
5.0

Customer did not leave a comment.

Chantele Butler 
Rating:
5.0

Moises, the manager of this facility, is top notch. He professional, helpful, courteous, knowledgeable and hard working. He deserves a raise. I think he alone brings in many new customers to this facility. He is the kind of young man I wish I could hire for my business. Thank you Moises.

Richard Whitehead  |  Overall Experience 
Rating:
5.0

Don’t change and keep up the great work!

salvador Contreras 
Rating:
5.0

I have never had a bad experience with U-HAUL, but this particular location has offered exceptional service the two times I have use it. All representatives have been efficient, professional and friendly.

Robert Lofling 
Rating:
5.0

As someone who has to interact with the site staff regularly in the 3 years we have had a storage unit at this facility, with sometimes moving dates around, they have always been very polite, professional and kind.

anna friel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLOW ROLFE  |  Overall Experience 
Rating:
5.0

I ran into an issue with the cargo door getting stuck in the open position after hours. If it's a known issue, might want to mention the possibility of the door getting stuck and how to fix it.

FRANKADDISON HILL JR 
Rating:
5.0

Keep it same. Nothing to improve as two past experiences were great. Thank you

Mervyn Lopez 
Rating:
5.0

Customer did not leave a comment.

Larry Johnson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sallinger  |  Overall Experience 
Rating:
5.0

The staff at this location was wonderful to work with. They go above and beyond to provide excellent customer service! The facility is very clean and maintained! Out of all the U-haul locations in the area I highly recommend this facility!

LAURAASHLEY STALLINGS  |  Overall Experience 
Rating:
5.0

The only thing was the lock wasn't in the Unit, but that was quickly fixed up front. However if I moved in after hours I would have had no way to secure my things

Vincent Petrie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lawrence Morris 
Rating:
5.0

My UBox was delivered to the Spotsyvania location at my request where the staff were wonderful. So friendly and helpful, ready to assist at all times, Wendy even helped me close the door at the very end! The whole "packing up" experience was stress free, I'm looking forward to seeing my belongings arrive in the UK 😁

Julia Saville 
Rating:
5.0

Customer did not leave a comment.

John Christian 
Rating:
4.0

Customer did not leave a comment.

Barbara Samuel 
Rating:
3.0

Customer did not leave a comment.

Basher Zokari 
Rating:
5.0

Customer did not leave a comment.

Laura Carter 
Rating:
5.0

Very simple process, staff was very friendly!

JAMES HEWITT 
Rating:
5.0

Fantastic service all the way around. Great staff. Very knowledgeable.

linda vincent 
Rating:
5.0

Professionally run, welcoming, and easy-drop off.

Annabel Lang 
Rating:
4.0

Customer did not leave a comment.

Emily Dietrich 
Rating:
5.0

Customer did not leave a comment.

Todd McIntosh 
Rating:
4.0

The guy that hooked the trailer up, didn't hook up the emergency brake, cable.

Gregory Lewis 
Rating:
5.0

great job to the crew at the store. very polite and professional.

William Kartune 
Rating:
5.0

Customer did not leave a comment.

winnie sullivan 
Rating:
5.0

Customer did not leave a comment.

Bianca Chambers  |  Overall Experience 
Rating:
5.0

The location was clean and professional. The employees were very good.

Gregory Cook 
Rating:
5.0

Excellent customer services

Lisseth Briceno 
Rating:
5.0

At first I wasn’t happy with the space but head to the office and the guy who works there was super helpful,very nice and I felt a really nice welcome when he give options to solve the problem and get a bigger space since is my first time using a storage space for my business …I am event decorator and my house is not enough space anymore for all that extra decorations..I will keep using U-Haul for my events so this’s extra convenience because we can pickup the truck then grab what we need for the event at the same place …LOVE IT

karla iglesias  |  First Impressions 
Rating:
5.0

On Oct 30th a staff member came outside to show me how to secure my U-Haul with a short lock. He was awesome!

William Emerson  |  Overall Experience 
Rating:
4.0

When I arrived, I had to wait because your rep was on the phone with another customer and there were no other reps available until my transaction was complete. This is not a reflection on the store's personnel, they were all friendly and professional. My "complaint" is that I had checked in the night before my pick up and I essentially had to redo the process at the counter. So, I am unsure of any advantage of checking in on line. I have always had good service and issue with U-Haul and will continue to U-Haul when the need arises.

Robert Lofling 
Rating:
3.0

Customer did not leave a comment.

JULIAMARIE BAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Keller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jerry weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Fisher  |  Overall Experience 
Rating:
5.0

The storage area is always so clean and tidy. Thank you to Moe and his crew for being the best!

Candice Skillin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Vega  |  Online Move In 
Rating:
1.0

I moved into a unit when I moved out I had bugs (roaches) in my boxed and I didn’t have roaches moving into the unit I’m not sure what can be done about it but I’m having to put the belongings in the house I got them bomb for bugs with the boxed open just in case it’s a big inconvenience and nasty my unit was supposed to be climate controlled so I dnt get that part I dnt like bugs and I have a tibia so to see them was distasteful

Shermel Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Pratt  |  Overall Experience 
Rating:
5.0

Great customer service!

ARTOSHIA FLOWERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Fisher  |  Online Move In 
Rating:
5.0

Very professional staff, will recommend this facility to everyone I know.

zaida rice  |  Overall Experience 
Rating:
5.0

The staff was beyond helpful and knowledgeable. Best experience with a storage company

Angel Reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christa Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNMARTIN LOWE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUKAS MARSHALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura henderson  |  Overall Experience 
Rating:
5.0

Exceptional facilities and staff

Rickey Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Wallace  |  Online Move In 
Rating:
5.0

Helpful staff, easy access

Karylene Ollenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william gray  |  Overall Experience 
Rating:
5.0

In addition to utilizing their storage facility, we packed an entire household and moved across the country, 4 trips in total, utilizing their packing supplies, large vehicles, and car hauler. Every time we entered the facility we were greeted by friendly staff who went above and beyond, servicing us in a very professional manner. Would highly recommend this facility!

susan wilson  |  Overall Experience 
Rating:
5.0

Thank you. just need the storage for a month as my daughter who is university moves from one apatment to a house. thank you

Juan Ortiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Luke  |  Overall Experience 
Rating:
4.0

When I checked in it would have been nice to know that even tho my unit was inside the best way to get to it would be from the backside using the garage door. I got the map but it is kinda annoying that the bigger units are in the back of the building. I had 1 other friend and my pup to bring carts back and forth. I went back to the front and talked to the guy associate who I asked if I could use the garage roll up that was just down the way from my unit. The manager could have offered that up sooner. It was very hot yesterday and I really think that the associate went beyond understanding.

laura henderson  |  First Impressions 
Rating:
5.0

This place is easy to find, the storage units well kept and clean.. they do have mouse or rat poisoning to keep them out of your things in the units but unlike other people (sensitive) I felt more secure knowing that I won’t have pesky animal droppings on my stuff or have them build nests and stuff. When checking in the staff was friendly and explained everything VERY well. Even showed me to the unit. They have alarms for the units (indoor unit is the one I had not sure for the outdoor units). Moving out was simple as well. No need to call in advanced to let them know or anything, just go clean out take a picture to to the front and show them your clean unit and done ! Also love that they have cameras mostly everywhere!

Karen Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayvon Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karylene Ollenberger  |  Online Move In 
Rating:
3.0

Helpful!

Naomi Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Barzey  |  Overall Experience 
Rating:
5.0

Moises, Carlos and the rest of the staff are extremely nice, knowledgeable and go the extra mile to make your move as easy as possible. I had a lot of moving parts throughout this process and each step of the way they exemplified what customer service means. If I could rate them 100 stars, I would!!!! They should definitely be acknowledged for their professionalism!!!

Melissa Wingert  |  First Impressions 
Rating:
5.0

Everything went smoothly

Ryan Licht  |  Online Move In 
Rating:
5.0

My daughter just didn’t need the space anymore or she would still be using it.

Larina Clark  |  Overall Experience 
Rating:
5.0

Moises and his crew are the best!

daniel layton  |  Overall Experience 
Rating:
5.0

Great job 5akubr care of my rental change. Thank you.

CHRISTINIA MORTIMER  |  Overall Experience 
Rating:
5.0

EASY ACCESS, FRIENDLY STAFF, HELPFUL EQUIPMENT ON-SITE FOR USE WHILE UNLOADING.

Karylene Ollenberger  |  First Impressions 
Rating:
5.0

Great

James Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaneyah Washington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAYLAYUKE WATERS  |  Overall Experience 
Rating:
5.0

I love this U-Haul at 1101 International Pkwy, Fredericksburg VA. Mosies is very informative and patient and always the same great disposition. I will always use this one. He really made my experience less stressful and at my age less stress is very important. Thanks Mo

Gwendolyn Poole  |  First Impressions 
Rating:
5.0

Kept my things clean and dry for many months. Highly recommended.

Michael Richardson  |  Overall Experience 
Rating:
5.0

Cade and Josh were AMAZING! I was having a rough day and they did everything possible to help. Can't be more pleased with the service!

Kristie Jeffries  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARY ISAAC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Michael  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Menks  |  Online Move In 
Rating:
5.0

I would strongly recommend this U Haul location due to the cleanliness of the faculty and the professionalism of the staff.

Bryan Craig  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Always available to.assist amd answer questions.

wendi anderson  |  Overall Experience 
Rating:
5.0

Extremely friendly and responsive to questions and requests. Customer service was excellent, I would recommend this location to all.

Jose Reyna  |  Overall Experience 
Rating:
5.0

Professional from checking in and out with staff to maintenance of storage space. Highly recommend.

ruth feltner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alcia wallmark  |  Overall Experience 
Rating:
5.0

I appreciate the service. Thanks.

Tasha baker  |  Overall Experience 
Rating:
5.0

Couldn’t keep out pollen and dust

Wayne Malcolm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco Gorni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Napier  |  Overall Experience 
Rating:
5.0

Keep up the Great work!

Frank Fossie Iii  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shermel Lewis  |  First Impressions 
Rating:
5.0

Mr. Moises provided me with excellent customer service.

ANDREW GARDNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Schulze  |  Overall Experience 
Rating:
5.0

Staff was friendly, knowledgeable and accommodating.

howard johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin Aburto  |  First Impressions 
Rating:
5.0

Always super clean, well lit, with adequate security buttons around the building. We would definitely use this facility again.

Nancy Noah  |  Overall Experience 
Rating:
4.0

Nice

Issac Gadson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Braswell  |  Overall Experience 
Rating:
5.0

Candace Skillin served me directly. she is wonderful! Mr. Layton checked me in at return he is wonderful too! Mr. Romero is great and he runs the place very well, you can tell this team! Thank you all.

JoAnn Murchison  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jaquetta Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxanne robinson  |  Overall Experience 
Rating:
5.0

Everything was great and very professional.

Bobby Daniels  |  First Impressions 
Rating:
5.0

Moises Romero and his entire staff were phenomenal in their customer service, making what was a stressful time for us so much easier. They were not only helpful, but went beyond normal expectations to provide the best customer service I have experienced anywhere, AND always with a smile! Moises should be the model for all UHaul managers. The facility was well stocked and pristine.

paula sisco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER JAVAY ROBERTS  |  First Impressions 
Rating:
5.0

The staff at Rt17 are extremely kind and helpful

mona carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Senettie Nelson  |  Overall Experience 
Rating:
5.0

Patient and extremely helpful.

Steven Pittman Jr  |  First Impressions 
Rating:
5.0

Very pleased with my experience over the past year at this facility and would highly recommend to family and friends.

Christy Wright   |  Overall Experience 
Rating:
3.0

Kept raising the price and just had to get out.

Andrew Domin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula sisco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Hollins  |  Overall Experience 
Rating:
5.0

The employees helped me every day during a 2 month move from Florida back to Virginia. They took great care of my packages and helped me maintain my unit from beginning to end. I am extremely grateful for all the service I received Above and Beyond!! 5 star service 100 percent. Thanks to All

elizabeth durden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Jordan  |  First Impressions 
Rating:
5.0

Staff very professional. An excellent experience Thank You

Basil Nosal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Taylor  |  First Impressions 
Rating:
5.0

The entire staff was very helpful and friendly

Russell Shepard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Braswell  |  First Impressions 
Rating:
5.0

I was very satisfied with the professional, knowledgeable, efficient, and excellent customer service that was provided to me by Moises Romero. It was a delightful and positive experience making a decision on the right storage space. His great personality was pleasant and warm welcoming. Moises took the time to listen to my wants and needs before providing solutions. Moises was able to effectively resolve my issue by meeting my specific and immediate needs. I am pleased to be a customer at this facility. I would highly recommend U-Haul Moving & Storage of Route 17 as your storage space.

patricia johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Hollins  |  First Impressions 
Rating:
5.0

The staff and managers are super helpful

Margaret Pickett  |  First Impressions 
Rating:
5.0

Candace S. Was amazing help! The crew you have there is spot on! The friendliest bunch and ever so helpful when we are at our most stressed!

Denise Robinson  |  Overall Experience 
Rating:
5.0

Very clean facility very helpful staff

James Williams  |  Overall Experience 
Rating:
5.0

I drive past multiple storage businesses because this facility is great. It is clean and secure and professionally managed and maintained.

Michael Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Fisher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sivonjili Clyburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Guyton  |  Online Move In 
Rating:
5.0

Cody and his brother were awesome and very accommodating!!! Fantastic experience!

Justin Ford  |  First Impressions 
Rating:
5.0

Moises and his team provided some of the best customer service I've ever experienced. In addition, the entire facility is exceptionally clean! I would highly recommend and will! Thank you.

melissa botelho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice addison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenifer galan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Britt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Guyton  |  First Impressions 
Rating:
5.0

Super friendly & accommodating! Very clean, never have seen a uhaul facility quite like this! :) Thank You!!

Lori Shoup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney Dickerson Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMWILLIAM MARTIN  |  First Impressions 
Rating:
5.0

All employees are so helpful and friendly.

LINDA TUCKER  |  Overall Experience 
Rating:
5.0

This place is the BEST!!! I've never had a storage unit with such an amazing facility! There are carts to make the move easier, theres air conditioning, bathrooms and water fountains right by the units. There is extremely convenient parking spots right up next to the units and they even have bumpers to make sure you're backing in experience goes smoothly! Its super clean, and, from what I can tell, extremely bug-free! And last, but certainly not least, the staff is INCREDIBLE!!! Moises is the nicest person ever and amazing and seriously helped me through a tough time. I honestly don't know what i would have done without him! If I could give him a raise, I would! Thank you soooo much Moises!! And thanks for having such an amazing facility!! The only recommendation I would have is to allow 24-hour access to units; 10pm is too early! Lol everything else is wonderful though :)

Aliah Prather  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abi Shumaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Wilmerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickye Frasier  |  First Impressions 
Rating:
5.0

Candice Skillin and Moises Romero were both very professional and helpful during my stay and made the apropriate accomadations in as far as multiple vehicle reservations. My thanks to both of them.

Christian Burks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alcia wallmark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Dicus-Green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHYWIGGINS RAY  |  Overall Experience 
Rating:
5.0

We did not choose this facility. We chose one closer to where we live. U-Haul changed the location without notice. When we arrived they only had second floor non accessible units. 12 stairs is not doable. Shay worked with us to find the right unit. Even stayed late to make sure we got everything taken care of. She was incredible to work with and should be commended for excellent customer service skills.

RICHARDLEE MIXON  |  First Impressions 
Rating:
5.0

Dan was really helpful, theta was a bit of confusion about my check in but he patiently worked through it. I was not pleased about the originally assigned locker being commandeered by apparently another customer which caused me to have to take an upstairs unit which will not be good for my back issues. That was no fault of Dan’s but it did detract from the experience

Stephen Guyton  |  First Impressions 
Rating:
5.0

We reserved a storage unit 20 miles away. U-Haul decided we should drive. The staff here were very helpful. They only had a second floor unit with stairs. We have to have it accessible. Shay stayed late to make sure we got the right unit. They also helped us change our truck drop off as U-Haul had decided to change that as well. Shay and staff are amazing.

RICHARDLEE MIXON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Wolfrom  |  First Impressions 
Rating:
5.0

Bigger storage on upper level with stairs, no elevator. That is a deal breaker for bigger storage rental.

Jamise Davis  |  Overall Experience 
Rating:
3.0

People and facility are nice and helpful but no elevator to second floor was a deal breaker

Douglas Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia DreherPersons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Doerr  |  Overall Experience 
Rating:
5.0

I've been using Uhaul for 35 years. This time, the Team at this Uhaul made a big difference in my experience. I was exhausted after driving 7 hours to relocate. The Team at this Uhaul did everything right...specifically, they went out of their way to help me while being respectful and thoughtful!! Thank you!!

Patricia Banta  |  Overall Experience 
Rating:
5.0

Staff was always very nice.

Jon Nichols  |  Overall Experience 
Rating:
5.0

I like being able to return my equipment after hours, I don't work normal hours so it's perfect

Aubrey Ellis III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Kallenborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODI RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ghullam Qurbani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIEL TORIBIO  |  First Impressions 
Rating:
5.0

Newer, cleaner, and cheaper than the competition.

Michael Richardson  |  First Impressions 
Rating:
5.0

People here are Outstanding, went out or there way!

Robert Newsome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Banta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Richardson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine Kavanagh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura Apanewicz  |  Overall Experience 
Rating:
5.0

the employees were extremely helpful and knowledgeable about all the options and capabilities of the facility. very very helpful.

robert young   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Marshall  |  Overall Experience 
Rating:
3.0

My daughter and I were the movers and we got second level which made experience traumatic but we did it. Storage rooms are very small also.had to get 2 spaces just a hectic move all together dealing with other u- haul in Fredericksburg.

Shawndre Bolden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Heider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Nastri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxanne robinson  |  First Impressions 
Rating:
4.0

Very clean and professional staff, would highly recommend

Jose marechal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hadley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebbecca barnes  |  Overall Experience 
Rating:
4.0

Everything was ok but I was expecting a little larger storage unit for the bucks

Marco Gorni  |  First Impressions 
Rating:
5.0

The location in Fredericksburg hands down best service I have ever received

Loyd Diggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly Browne  |  First Impressions 
Rating:
5.0

Very impressed on the cleanliness of the facility. The staff was great and helpful.

Elizabeth Pinero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDQUETTA BUMBREY  |  First Impressions 
Rating:
5.0

Outstanding customer service. Very detailed and friendly. Moises went out of his way to make sure that I found something that fit my budget and size need. He walked me through the steps of how to use the system and gave recommendations to max out the use of the space. He also showed me all the other options that that U-haul location offered. Moises knew about vehicles and trailers too. When I saw a rack for the back of the car he explained to me that my vehicle had much more hauling capabilities than I realized. He also showed me options I had for maybe renting a small trailer to free up space in the car. He was not pushy and it did not come across as a "sales pitch". I just really appreciated his outstanding customer service skills which are very lacking in most stores these days. He is to be commended.

Andrea jeremiah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Temples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Glover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Yuret  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hagen  |  Overall Experience 
Rating:
5.0

The staff here are incredibly friendly and super helpful. Every interaction was an absolute pleasure.

RAEANNAJEANNE HAMMERBACKER  |  Overall Experience 
Rating:
5.0

The folks here are amazing and super helpful. Every interaction was an absolute pleasure.

RaeAnna Hammerbacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wehrmann  |  Overall Experience 
Rating:
2.0

I wasn’t aware that my room that was booked was located on the 2nd floor and to my displeasure I had no idea the building doesn’t have elevators! Having to tote my belongings up and down the steps wasn’t such a horrible experience. Also when I ordered the storage space I chose the option rent now which comes with a free lock and key that should have been inside my unit, but that was nowhere to be found so I had to walk all the way to the other side of the building to speak to somebody at the desk, I was lucky enough that I came to my unit during the time that the service desk was still open or I would’ve been SOL.

TEONA CANGE  |  Online Move In 
Rating:
5.0

Staff was extremely kind and efficient

Teresa Sullivan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nora Benedetto  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Clean, secure, well lit and exquisitly maintained. A little expensive but you get what you pay for. Would highly recommend for storage of high value items.

the heartwood center inc.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Cline  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doreen Bonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Satterfield  |  First Impressions 
Rating:
5.0

I was so thrilled to have been recommended your facility. It was always easy to get in. The staff were so friendly and professional and went out of their way to answer and take care of any paperwork that needed to be done. I will definitely recommend this U-Haul to anyone as it was recommended to me.

CAROL HUDDLESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myrtie Moates  |  First Impressions 
Rating:
5.0

This is the best UHaul in the area. These guys are super friendly, and so very helpful.

RAEANNAJEANNE HAMMERBACKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Culpepper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Acheson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

edward Dumay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

whitney Moton  |  Overall Experience 
Rating:
5.0

If you are in need of assistance in the Fredericksburg, VA area, be sure to seek the help of Moises Romero. He is not only friendly but is very helpful during the entire process.

Christian Burks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abelardo Dextre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah klimkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Concepcion Cintron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT BREESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Stilwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Lynch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON LAWS  |  Online Move In 
Rating:
5.0

Friendly and courteous

ROBERT BREESE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Halasz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cholena Kelly  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel Marshall  |  First Impressions 
Rating:
5.0

Staff was outstanding in helping with set up and after a year with check out. Manager gives super service.

Roberta Overton  |  Overall Experience 
Rating:
5.0

By far the best uhaul I've worked with. Highly recommended.

michael LOCKARD  |  Overall Experience 
Rating:
5.0

I loved working with Moises and his team they were very helpful every step of the way with my stressful move

Jimaya Brunson  |  Overall Experience 
Rating:
5.0

The people and facilities were great but I had no idea there were stairs until we arrived. Unloading a 3 bedroom house up stairs with no elevator was a nightmare!

LAVONNE ALBERTI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leanne Cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D PONCHOCK  |  Overall Experience 
Rating:
1.0

Storage contained leaked and my furniture got mold on it. I had to submit a claim and leave some of the furniture. Not sure if I will be charged for the removal or not. Claim number is 02350542-2021. I was told that a manager would contact me. Nothing yet and that was on 19 August and today is 27 August 2021.

Hal Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaac mccoy  |  Overall Experience 
Rating:
5.0

This place never failed to meet our needs. Highly recommended

Kimberly Morris  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dawanda Davis-Mills  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Yuret  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dakota miller  |  Overall Experience 
Rating:
5.0

Excellent customer service and very appreciative of the military discount provided to veterans 👏

Marlon Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BISMILLAH INSAFI  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MILDREDE STEPHENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAM Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynetta Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Keith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrall E Crumlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John warren  |  First Impressions 
Rating:
5.0

Customer service went above and beyond to help me. Best U haul center I have ever dealt with!

Andre Scott  |  First Impressions 
Rating:
5.0

Gentleman was very polite

Mark Brickler  |  First Impressions 
Rating:
3.0

Large indoor storage is upstairs but there are no elevators or ramps to facilitate moving large furniture pieces. Staff said there were no options to get closer or work more efficiently. Loading bays were occupied by private vehicles and had to use regular parking to offload 15ft truck with no space to use truck ramp so items had to be carried. Staff had the car moved but had already started offload by then so were stuck with a less than ideal offload location. Sliding door would not open without constantly entering codes on two access panels due to office hours ending. Very frustrating with so many heavy items to manually carry into facility and upstairs. The stairs are the main reason for this being a frustrating experience and average rating as a result.

Grant Nicholson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Whelan  |  Overall Experience 
Rating:
5.0

First time ever using a storage unit, very impressed with Uhaul....It was very easy.

Idonia Oakcrum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENAY HOOKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack Miller Ii  |  Overall Experience 
Rating:
5.0

Your staff are excellent at their jobs Friendly, very proficient and quick You need to give them faster equipment, they were constantly waiting for the equipment

ROBERTALLEN ROSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA NAPIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannette Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VERNETTADIANE BUCKNER  |  First Impressions 
Rating:
1.0

Why in the world would you have multiple floors in your facility with no elevator. That might be the dumbest thing any company or organization has ever done since the Boston Red Sox traded Babe Ruth to the Yankees. I immediately pulled my contract with you all due to that reason. Most people have at least one item that is extremely heavy that they are storing and being told that they’d have to carry that item (or items) up a flight of stairs is completely unsatisfactory. Also, why do we HAVE to use your garbage circular locks? That is also very stupid. The lock I owned was ten times better than your pieces of junk, yet I was forced to buy a new one. If somebody manages to out-smart the rest of your security system and break into the facility, you’re going to get sued no matter what… But probably even more so if somebody lost their property that was also “secured” by your trinket lock.

Peter A Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Ruelo  |  Overall Experience 
Rating:
5.0

Very personable, and always willing to help. Thanks for everything!

Steve Nickens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Larsen  |  Overall Experience 
Rating:
5.0

Great experience. Facility very clean and well maintained.

matthew wojdak  |  First Impressions 
Rating:
5.0

Great experience; thanks!

VICKI BROWN  |  Overall Experience 
Rating:
2.0

Unit is fine, however lack of an elevator for a second story storage unit is completely insane. I would never rent here again because of that issue.

Breanna Vollmers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christy Wright   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney Moton  |  First Impressions 
Rating:
5.0

Moises was amazingly helpful. He made my uhaul experience a very smooth transaction. My parents are gettig ready to move, so i will be referring them to

Whitney Moton  |  Overall Experience 
Rating:
5.0

Muy eficientes y atentos

Guadalupe Bolanos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Farr  |  First Impressions 
Rating:
5.0

All the Staff members were helpful and friendly. Entire facility was always spotless clean and our climate controlled storage space was always the perfect temperature. I will always used U-Haul to store our belongings.

Charles Shreve Jr  |  Overall Experience 
Rating:
5.0

One of the nest Uhaul experiences I’ve had. Staff is very professional and helpful.

Sam Parris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dannette Schmidt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margaret Shifflett  |  Overall Experience 
Rating:
5.0

I had an indoor upstairs unit. There needs to be an elevator which would make everything much more convenient and easier than having to use stairs!

patti bender  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william lett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE O'BRIEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moises Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah tharp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Cain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudina Torres  |  Overall Experience 
Rating:
5.0

Moises was extremely helpful, courteous, and knew the business. Excellent customer skills!

Tom Caligiuri  |  First Impressions 
Rating:
5.0

Our UHAUL rep, Shayla was awesome!

Jesica Warthen  |  First Impressions 
Rating:
5.0

I will probably want to rent a unit again in the fall or winter. It was cool being able to get all my wife's stuff out of my garage for a few months during winter so I could work on projects.

Ryan Gran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH LEO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanon echols  |  Overall Experience 
Rating:
5.0

Quick and responsive service

David limerick  |  Overall Experience 
Rating:
5.0

Staff was friendly knowledgeable and they do recognize your concerns and deliver 100% . Thank you guys

Vince Cumberbatch   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Graulty  |  Overall Experience 
Rating:
5.0

Thank you for being great!

Carman Cruz  |  Overall Experience 
Rating:
4.0

My move out date was 01/16/2021. The staff is great and amazingly helpful.

Tamaca Graham  |  Overall Experience 
Rating:
5.0

It was a pleasure to work with this storage facility and use their rental trucks I will come back here for all my moving needs.

Rene Best  |  Overall Experience 
Rating:
5.0

We have had 4- 26 foot units and the person who helped us through the entire time is Moises Romero. He was so helpful and courteous the entire time from April 2019 to Present. It is great to know someone who is kind and considerate when so much is going on. Definitely would use the U-Haul on International Drive again if needed. Thank you, the Petersons

JAMES PETERSON  |  Overall Experience 
Rating:
5.0

I loved this place! Best place around! Very clean and the crew is so nice. If I ever have to get another storage, it would be here. I will recommend to everyone I know that needs a storage unit. If I could do 10 stars I would. Thank you U-Haul.

brian cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine Bolton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loubens Louis  |  First Impressions 
Rating:
5.0

Wow! What a lovely facility. Our associate was super nice and helpful and the facility was very clean! Love the access code feature. It was easy to access the units with parking right up to the front door. No dumb locks on the carts like at other storage units. Would definitely recommend.

Courtney Banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA NAPIER  |  First Impressions 
Rating:
5.0

This was a great storage experience. The staff was always friendly and helpful, the bathrooms are clean, well-lit and have supplies (TP, soap), I saw NO bugs after over a year. My one wish? That they had posted information about automobile storage at the site as well... I would have not sold my car when going overseas to do ministry in India! Thank you, Fredericksburg, VA U-Haul!

Laura Brooks  |  Overall Experience 
Rating:
5.0

This is a top notch crew that takes pride in the location. It’s clean, well maintained, and everyone is polite and professional. Moises especially goes out of his way to take really good care of all of their clients. If I ever need storage or moving help, this is where I will go. Thanks Moises! Keep up the great work and please give your crew our regards!

ARTHUR MONTGOMERY  |  Overall Experience 
Rating:
5.0

Great customer service . Quick and efficient.

THERESA blanchfield  |  First Impressions 
Rating:
5.0

Shay was really amazing! Very well informative and went above and beyond our expectations. Thanks Shay for a great experience!

Carman Cruz  |  First Impressions 
Rating:
5.0

Beginning to end it was a great experience. I had to change my storage unit, and after walking the facility, I made a joke about getting lost. The manager then, without being asked, gave me a unit very close to the entrance and making it impossible to get lost. All of the staff I encountered were extremely courteous. The facility was extremely clean. I left when I no longer needed a storage unit, but I would use this facility again without hesitation. 110% recommended.

Hannah Bapple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac Noble  |  Overall Experience 
Rating:
5.0

The staff is awesome

carolyn ashaye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Ortiz  |  First Impressions 
Rating:
5.0

Great staff, very helpful. Storage has easy access, well lit and secure.

naomi wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Shreve Jr  |  First Impressions 
Rating:
5.0

This facility is spotlessly clean and well maintained. The office staff are welcoming and professional and very helpful. This is a well run place which is a reflection of great management. We had to rent 2 different units and they put us as close together as possible. We have also rented UHAUL trucks from them and the price was very reasonable. I would recommend them without hesitation.

jim shira  |  Overall Experience 
Rating:
5.0

Moises was extremely helpful and took the extra mile to show us how to do the lock after we already checked out.

Lisa Wesig  |  First Impressions 
Rating:
5.0

Cody helped me pick the best until for my things. He gave me several options for what I needed.

Kimberly Sheffey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Stone  |  First Impressions 
Rating:
5.0

The owner and staff were fantastically supportive!

James Flickinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carley Graves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH MUTURI KIHENJO  |  Overall Experience 
Rating:
5.0

Moises, the GM took great care of me. He explained and demonstrated everything, pointed out the carts and answered all of my questions. He is a credit to your organization.

ARTHUR MONTGOMERY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrin Neat  |  Overall Experience 
Rating:
2.0

I had no idea there were stairs! Moving a whole house into 3 storage units upstairs was a nightmare.

LAVONNE ALBERTI  |  First Impressions 
Rating:
5.0

Really well designed and run facility.

Alex Fitzjarrald  |  First Impressions 
Rating:
5.0

The staff was wonderful the facility was convenient and easy to access.

arthur jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruno Nguehou Ndongmo  |  Overall Experience 
Rating:
5.0

He was the best

Jamel Stanback  |  First Impressions 
Rating:
5.0

Received first month free, thank you so much, I needed this!

naomi wolf  |  First Impressions 
Rating:
5.0

Excellent storage and customer service second to none. Outstanding facility

priscilla bartee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Pearson  |  Overall Experience 
Rating:
4.0

The manager to this facility went above and beyond. I owe him everything, thank you again for assisting my family and I and ensuring our experience was painless. - Michael Jenkins

michael jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yardeisch bolling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Buyers  |  First Impressions 
Rating:
5.0

Outstanding facility and customer service

priscilla bartee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john woodburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Potter  |  First Impressions 
Rating:
5.0

Fast service and helpful

yardeisch bolling  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful. Enjoy my experience with this company.

Cheryl Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chiquita Jones  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TOMARRA DEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Melanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffani Berry  |  First Impressions 
Rating:
4.0

Overall I was pleased with the service. The free one month rental worked out perfectly with our local move. The only problem I had was workers installing new storage sheds didn't cleanup very well and sheet metal screws were left laying around. I had to plug a flat tire on my truck. I informed the U-Haul Staff the next trip and the area looked better picked up.

Casey Kingham  |  Overall Experience 
Rating:
5.0

Very clean and secure storage with great service provided by staff.

mark serben  |  Overall Experience 
Rating:
5.0

I NEVER HAD ANY COMPLAINTS AND IT WAS PLEASURE WORKING WITH THE STAFF! MS. REYNA AND JOI WAS ALWAYS PROFESSIONAL AND COURTEOUS! THANK YOU FOR YOUR BUSINESS AND MAKING MY TRANSITION COMFORTABLE.

GEORGETTE GIVENS  |  Overall Experience 
Rating:
5.0

Moises has been extremely polite and helpful. He cared about our needs and helping us.

Alison McWilliams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Kingham  |  First Impressions 
Rating:
5.0

Quiet, Exceptionally clean, safe and plenty of room to move around.

Joseph Conigliaro  |  First Impressions 
Rating:
5.0

I have used U-Haul for many decades and this is the best-run and managed facility I have used. The General Manager (Moises) and staff are extremely professional, and the facility is immaculate.

Kenneth Sallinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Campbell  |  Overall Experience 
Rating:
4.0

The alarm on my unit (#1010) went off every time I opened it, despite checking in via the keypad. This is probably something that should be looked into. Furthermore, every time the alarm went off, there was no response from the facility. I'm not sure if that's because they could see I was checked in, but regardless there appears to be a problem with the security system.

Daria Fortin  |  Overall Experience 
Rating:
5.0

Cody was great helping us and the place is wonderfully clean!! Exceeded our expectations in every way!!!

Sara Roeper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Melanson  |  First Impressions 
Rating:
5.0

The customer service was excellent. It was a very stressful time and your staff went above and beyond to help me. Thank you so much. I forgot his name but he was a godsend.

Andrea Burke  |  First Impressions 
Rating:
5.0

Very convenient, personnel was excellent. Storage unit was great. Will use again if needed. Jim & Ann Peterson

JAMES PETERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Furnia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris Davidson  |  Overall Experience 
Rating:
5.0

The truck rental pricing discrepancy when leaving was another matter. Didn't appreciate that.

Glen Showalter  |  Overall Experience 
Rating:
5.0

General Manager Brad Hickey took care of my move-in prep requirements. He was efficient, proficient, professional and a pleasure to work with. All went extremely well.

Douglas Stilwell  |  First Impressions 
Rating:
5.0

Staff is courteous and efficient. Very willing to make your moving experience as pleasant as possible.

James Gallon Jr  |  First Impressions 
Rating:
5.0

Easy transaction, clean unit, and awesome customer service...

Airelle Jackson  |  First Impressions 
Rating:
5.0

Bradley and his staff were great! Unit was clean. I would definitely recommend these guys, and would use them again

David Laime  |  Overall Experience 
Rating:
5.0

we get the staff and service excellent

angel fain  |  First Impressions 
Rating:
3.0

Had to wait about 30 minutes for him to care for another customer.

Gary Lupton  |  First Impressions 
Rating:
5.0

Uhaul on 721 Memorial Road,Oklahoma City was very helpful throughout the loading process.They answered any questions I had about moving/driving. Bad experience in FredB, VA. Pls hire more people there

Shawn Austin  |  First Impressions 
Rating:
5.0

Very helpful staff. Professional and friendly. Brad is awesome.

Susie Freeman  |  Overall Experience 
Rating:
5.0

Excellent facility! Wonderful security. Love the check in and check out process. Staff is knowledgeable and gives great service in person and by phone. Highly recommend this location!

Joanne Dupuis  |  Overall Experience 
Rating:
5.0

My experience was outstanding. Everything was explained and great care was given that made my experience delightful. There was no hidden cost, information and/or disclaimers. Great!

Sintrel Dass  |  First Impressions 
Rating:
5.0

Great experience. Easy access and clean facilities.

cindy diaz  |  Overall Experience 
Rating:
5.0

Great service.

Jimmy Ensley  |  First Impressions 
Rating:
5.0

Thank you

Terrini William  |  Overall Experience 
Rating:
5.0

Great staff and clean environment

gail jamison  |  First Impressions 
Rating:
5.0

The team at Uhaul went above and beyond to accommodate my last minute move! The facility was easy to use, and we had our massive truck empty in an hour. Thank you Reyna and family!

Elizabeth Hunt  |  First Impressions 
Rating:
5.0

Outstanding service

Terrini William  |  First Impressions 
Rating:
5.0

The staff was always professional, courteous, & knowledgeable. I will definitely recommend this storage to anyone in the Stafford/Fredericksburg area as they did a wonderful job.

Julie Zollner  |  Overall Experience 
Rating:
5.0

The staff was incredibly nice, and put in extra effort to meet my needs.

Curtiss Peck  |  First Impressions 
Rating:
5.0

Needed storage unit to help with moving from one residence to another. Process was great, personnel very nice.

Glenda Brown  |  Overall Experience 
Rating:
5.0

Friendly people, clean facility, extremely efficient.

Henry Scharpenberg  |  First Impressions 
Rating:
1.0

The facility didn’t know which units where rented and which ones weren’t. It took 3 times to find a unit that was not rented to include cutting the lock off a unit that was rented.

Carl Phillips  |  First Impressions 
Rating:
4.0

I had to miss 2 hours of work because I received a bill. My account should have been closed Jun 8. My sister's card was charged $124. Mistakes like this cannot happen. Annette

annette mitchell  |  Overall Experience 
Rating:
5.0

One of the best U-Haul storage facilities I've ever done business with. The staff was very professional and the facility was extremely accessible!

Danny Williams  |  Overall Experience 
Rating:
5.0

Customer service was excellent!

Tiffani Berry  |  First Impressions 
Rating:
2.0

We waited for 25 minutes for the customer service rep, when she got to the register she seemed to think it was funny and had us "do her a favor" and get the lock on our unit. It was unprofessional

Amy Eltringham  |  First Impressions 
Rating:
5.0

The rep provided excellent customer service with being very helpful and nice 😄.

julie zollner  |  First Impressions 
Rating:
5.0

Excellent for storing your property. Staff very friendly and helpful with your request.

Alva Windham  |  Overall Experience 
Rating:
5.0

My things. Arrived a week earlier than expect. The service we received from Alex and Raina the owners was above and beyond. They were friendly and efficient. I would recommend this u haul location

Elaine Bray  |  Overall Experience 
Rating:
5.0

Great facility, clean and friendly staff. Our experience was terrific.

Steven Rodriguez  |  Overall Experience 
Rating:
5.0

We had no experience with self storage and your staff showed us our options and had our rental done in minutes.

Barbara Welch  |  First Impressions 
Rating:
5.0

Did not use storage unit because it was too small. I needed at least ceiling height and a 10 X 20 so I had to go elsewhere.

Joanne bridges  |  Overall Experience 
Rating:
5.0

Nice staff & clean facilities

Raina M Jeffries  |  Overall Experience 
Rating:
5.0

Great facility

Chelisa Mosby  |  Overall Experience 
Rating:
5.0

Excellent Service. Reyna and Alex go out of their way to help you with what you need.

Christopher Tucker  |  First Impressions 
Rating:
5.0

Nice and helpful staff best I've seen in a while

JOSHUA MCKOY  |  Overall Experience 
Rating:
5.0

Their helpfulness was outstanding.

Derrick Bumpus  |  First Impressions 
Rating:
5.0

This location is very clean and the people are very helpful ! I would definitely recommend this facility to my friends!

Jeanie Thomas  |  Overall Experience 
Rating:
4.0

It was a very nice gesture from u-haul to bless me with a storage unit for a month free . At this time im not ready to do a long term storage unit but im truley sold as a u-haul customer . Thank you!!

PHILLIP hill  |  Overall Experience 
Rating:
5.0

clean facility, access is easy and customer service was terrific

Steven Rodriguez  |  First Impressions 
Rating:
5.0

Very friendly staff, clean units, and convenient location. Thank you Rena!

Bernie Sullivan  |  Overall Experience 
Rating:
5.0

Great Staff, Great Service. Convenient Rental and Access to Unit.

chris tucker  |  Overall Experience 
Rating:
5.0

The ladies working were extremely nice and professional. It seemed they genuinely cared about me and my storage needs. I'm really glad I went with them to store my belongings!

James Holm  |  First Impressions 
Rating:
5.0

I always have a great experience with uhaul. I'm glad to know they are doing storage as well. They have my business!

Joi Scott  |  First Impressions 
Rating:
5.0

A safe, convenient facility, Loaded with everything you could possibly need in storage. Only negative is the computer system, a corporate issue. All businesses tied to ONE system. FIX IT, U-HAUL!

Danielle Schneider  |  Overall Experience 
Rating:
5.0

Reyna and her crew were fantastic! It's stressful to move. U-haul made it easier and friendlier than I expected. Appreciate the hook-up with local moving help, which went great despite the snow & cold

Cathy Garrett  |  Overall Experience 
Rating:
4.0

Service was outstanding there was somebody being trained at the same time they were taking care of my transaction Both desk clerks were Nice and the transaction took a reasonable amount of time

PHILLIP hill  |  First Impressions 
Rating:
5.0

This UHaul location is very clean and the staff was very courteous and helpful.

lisa huddleston  |  Overall Experience 
Rating:
5.0

I am so happy that we found this location. The customer service is amazing!

Shawn Day  |  First Impressions 
Rating:
5.0

Good place, good people

Dustin Lubbers  |  First Impressions 
Rating:
5.0

I like the Security system. Confident my belongings were safe.

robert fregeau  |  Overall Experience 
Rating:
5.0

Awesome experience, highly recommend.

Jeff Wilbur  |  Overall Experience 
Rating:
5.0

Great customer service!!! It began on Route 3 and continued on Route 17.

james johnson  |  Overall Experience 
Rating:
5.0

Alex and Hauschka very friendly willing to help

Linda Mccullough  |  Reservation 
Rating:
5.0

We were so pleased with the amazing service we received with Uhaul. I would highly recommend them!!

April Hudson  |  Overall Experience 
Rating:
5.0

Good place to store your things!

Michael Goodwin  |  Overall Experience 
Rating:
4.0

will come back

Rober Belman  |  Overall Experience 
Rating:
5.0

always excellent service , with a smile, at this location.

Rober Belman  |  Reservation 
Rating:
5.0

Best storage facility I’ve ever used!

heidi fenton  |  Overall Experience 
Rating:
5.0

Clean building, Staff was extra friendly

Shirley Gentry  |  Overall Experience 
Rating:
4.0

Good job

James Matthews  |  Overall Experience 
Rating:
5.0

General Manager, Reyna Portillo, and her staff do an outstanding job! No problems whatsoever.

Steven Dean  |  Overall Experience 
Rating:
5.0

Very clean, convenient, easily accessible 24/7 and super friendly staff. Keep up the wonderful work. Thank you.

Lehazhoma kaker  |  Overall Experience 
Rating:
5.0

It was a pleasant experience. Everything was great. The staff is superb.

Bob Cianflone  |  Overall Experience 
Rating:
5.0

Renan and Alec were great

Wayne Smith.  |  Overall Experience 
Rating:
5.0

Everything was great!

Nate Newton  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top