Customer Reviews for U-Haul Moving & Storage of River Oaks

Rating:

5.0

There’s nothing that would have improved my experience. The team was friendly and knowledgeable about what was available and was able to direct me to another location for the one thing (of 8) I needed that wasn’t available here. If I wasn’t moving so far from the area I would come back here for all needs! Thank you J. Johnson for your love of what you do.

Rating:

5.0

Everyone so helpful

Rating:

5.0

Helpful staff, excellent customer service. Never have to wait.

Rating:

4.0

No Comments

Rating:

5.0

Everything was perfect. Great group of people with professional service.

Rating:

5.0

Don't stop providing the great customer service

Rating:

5.0

No comment.

Rating:

4.0

They are very knowledgeable and try to get people in and out.

Rating:

5.0

NOT A SINGLE THING Customer service is ALWAYS ACCEPTIONAL!!!

Rating:

5.0

Wonderful professional employees who serviced me very well. 💯

Rating:

1.0

I did not make this reservation. Kept getting emails about a reservation I didn’t make and wasn’t on my account.

Rating:

5.0

Though I booked online. The staff at the facility was most helpful.

Rating:

5.0

Jessica and her staff is fantastic!

Rating:

5.0

Jessica & Rickey were very helpful & courteous. Greeted me immediately upon entry to the facility & Rickey handled my rental request with professionalism. I have already recommended to friends & family. I will definitely use this company & site again.

Rating:

4.0

Good service fast and friendly

Rating:

5.0

Great experience cannot complain

Rating:

1.0

They get all five star my phone broken

Rating:

5.0

Nothing. Everything was great. Quick service. Friendly environment. Great customer service.

Rating:

1.0

The facility claimed that I was not in the system since they had rented it to another person.

Rating:

5.0

The truck was taking a bit long to start like the starter is going out but other than that I had no problems

Rating:

5.0

Everything that's offered to the customer is already above standards

Rating:

5.0

We appreciated your great customer service.

Rating:

5.0

I only wish we could have picked it up at a closer location but this store manager was outstanding

Rating:

5.0

The service, vehicle, and pricing were all excellent. Overall, it was a wonderful experience and I will definitely be a return customer.

Rating:

5.0

I love it keep it like it is

Rating:

5.0

I love them all

Rating:

5.0

Keep things exactly how they are..

Rating:

5.0

Keep the Manager, JESSICA at the calumet city store!!!she's AWSOME!! with a very bubly but professional personality...she knows her job and she multitasks very well...and listens to a customer's needs and helps provide the customer with the proper equipment....most IMPORTANTLY...SHE'S A CUSTOMER SERVICE WINNER!! due to HER FRIENDLY WELCOMEING GREETING TO EVERY CUSOMER THAT ENTERS INTO HER STORE AND HER WINNING SMILE...Thank you Jessica!!! From...your customer Ms. Holmes

Rating:

5.0

Jessica is excellent location manager covered all my needs

Rating:

5.0

The facility was well cared for and very clean.

Rating:

5.0

Wipe down the consoles where customers sat their belongings for watermarks , spills etc.

Rating:

5.0

Quick service

Rating:

3.0

When we open the back part of the truck we found a bunch of dead roaches even some was alive o had to drive and grab bug spray to spray the back of the truck before loading my things in there . Very disappointing

Rating:

3.0

Repair equipment for rental to the public

Rating:

5.0

Nyellie was super helpful and amazing to work with. I'm so happy she was able to assist with my account; I'm truly thankful for her knowledge and kindness

Rating:

3.0

Have the truck available for access and not have to squeeze in between others to get in. Parking is to tight

Rating:

5.0

This location is 5star!

Rating:

5.0

I went weekly and this is the only place that I feel comfortable doing business on a weekly basis

Rating:

5.0

👍👍👍👍👍

Rating:

5.0

No improvement necessary in my opinion. Everything was perfect.

Rating:

5.0

Jessica and the staff is excellent! They are always a joy when I rent from U-HAUl.

Rating:

3.0

Tires on trailer needed to be replaced.

Rating:

5.0

Great

Rating:

5.0

Simple, easy, on time and clear! And has a great smile!

Rating:

1.0

Don't leave the store unattended. I made several attempts to return my key and nobody was at the office around 3:30-3:45PM despite the hours on the door reading open until 5:30. I now have an "outstanding balance" because I was unable to return the key due to nobody being in the office before the closing hours. I ended up leaving the key on the concrete slab in the masonry for the staff to see when they decide to return...if they ever return.

Rating:

5.0

I will be going back!!!

Rating:

5.0

Great Service!

Rating:

5.0

Great staff, both manager and employees were professional and friendly.

Rating:

5.0

Always nicely lite up when going to unit. Bathroom was always nice & clean. Friendly help was always there. Outside area very well kept..

Rating:

1.0

I tryed to retune the trailer I rented and I needed assistance with removal of it witch I neever reveived for qwite some time and as a result I timed out so I was charged for another day!

Rating:

2.0

Location lacks customer support via telephone. You get transferred to an out of state customer service agent. A physical worker can only questions answered or help you, if you're at physically at the Calumet City location.

Rating:

1.0

Tell customer up front The truck said one price 1995 but I'm thinking I'm a get back at lease $60. From a hundred dollar deposit and I put the truck on a half of a tank now I have to wait 3 business days to get back $16 dollars wow really .

Rating:

5.0

Great service

Rating:

4.0

The manager there is very rude. She yield the customers

Rating:

4.0

Girl that works inside was a little rude but other than that no complaints. Jessica the store manager was great!

Rating:

5.0

I am impressed by the service, and how quickly the process goes at this U-HAUL facility. I have been here several times already. And I would highly recommend them to friends & family.

Rating:

1.0

Ripped me off I put 5 gallons of gas in the truck. Used it to go 70 miles then they still charged me $60 more dollars to put 6 more gallons in it. Nobody came outside to inspect the truck before left only has a driver side mirror no passenger side mirror . End up paying $154 to use for hour and a half ride to pick up a dresser😡

Rating:

5.0

Not a lot really. It’s hard to improve on excellent !!

Rating:

5.0

My experience was great. Need more people like them.

Rating:

5.0

Awesome staff

Rating:

5.0

Everyone was pleasant

Rating:

5.0

I love this location everybody’s friendly every time I visit this location. They are fast and efficient. My equipment is ready for me when I get there. I’m well taken care of. I recommend this location to anyone.

Rating:

1.0

Poor customer service. I was not able to access my unit. I was provided a card when I first purchased the unit to access my unit after hours. WELL, the card doesn't work. I called in to get assistance and the bootleg troubleshooting they do, doesn't work. I had movers and a truck. Jessica could have cared less. Instead of me being negative and getting all upset, I came back the next day during business hours, and guess what card still doesn't work, the bootleg troubleshooting in person doesn't work either. The lady had to override whatever it was in the system to let me in. At the end of the day, it was a system error per the lazy store manager. If it's a system error and I'm doing my part, why not come into your store to assist, especially when I was told I can access my unit at any time? Some people just shouldn't be managers especially when they could care less about a customer.

Rating:

5.0

Jessica who was pleasant and professional.

Rating:

4.0

A great uhaul facility, had peace of mind with my belongings being there. They are clean and well kept.

Rating:

5.0

Jessica is "beyond excellent" in her customer service skills. She was always polite, service-oriented and fun to be around. Jessica made you feel at ease for she explained everything (details of the storage process) and assured she was available for questions, if needed.

Rating:

1.0

I left a review on the site. I would like to give 5 star due to the young man that gave me the locksmith phone number and his professional attitude. and other people that work there nice attitude. But unfortunately if you have a boss or a manager that is not professional, it's hard to give a good rate due to one that is suppose to lead.. I don't understand how one Jessica the bully can have a nice team and she be the way she is. She pick and chooses who to be nice to . My check out was herendous and one of the worst experiences I have ever had. I must say when I was done I felt like a person that had divorced the wrong person. I woke up so happy that I no longer had to deal with that individual ever again... I didn't call Mr Ray because I know like the review I left saying as least as possible. That KARMA is real. People need to treat people like it's there last day on earth. Instead of treating them like idk wormy dog poop. .

Rating:

5.0

The faculty is clean and easy access I love it, I will rent again

Rating:

5.0

Jessica the manager was the best, she went above and beyond my expectations. Thank her for the support.

Rating:

5.0

I love them !!

Rating:

3.0

I didn’t get the unit I reserved and I was charged and now have to wait on my money to get back in my bank account. This is so inconvenient! Wasted time and gas… only have good customer service but no satisfactory…

Rating:

3.0

I reserved for a storage unit for the lower level because I am disabled and really short. Online it says the unit is available. When I got there, the unit was not available and they had charged my card before I saw the unit they were trying to give me besides the one I said I needed and reserved. They should make sure that the customer is accommodated before they waste their gas and time and money. I have to wait for my money to get back on my card. I can admit they called around for available units of my preference but the prices were high and it was too big. Other than that, customer service was good. Just don’t like the fact I have to wait for my money and I still don’t have a storage unit. Thank you!

Rating:

4.0

Manager has bad attitude

Rating:

5.0

Great crew, great management.

Rating:

5.0

It was a pleasure doing business with U Haul

Rating:

3.0

They have Rodent boxes in the units. Also I would refer a friend but I would first let them know about the Rodent boxes

Rating:

1.0

over charge me not knowledgeable about the truck slow information hate to use uhaul again very unprofessional just for a sale gave me bad information on purpose

Rating:

5.0

Jessica is amazing and this is the best UHaul store I have been to.

Rating:

5.0

Jessica was very nice and friendly

Rating:

5.0

The manager Jessica was a little obnoxious, she need to let the staff do their job without interfering & while they're dealing with a customer truly got on my nerves

Rating:

5.0

Prices to high

Rating:

5.0

Jessica and the associates were wonderful to us and very informative and made the process comfortable and she really had us in such a good mood because of her playful personality and the jokes kept coming and we loved her for being like a family member to us.

Rating:

3.0

The system lost my reservation. I had to change storage spaces a couple of times due to sizing. I was told I couldn’t change again because they had to sanitize and nothing was actually touched. The guys could not figure out properly how to refund my cash deposit more training is needed for your staff.

Rating:

5.0

The General Manager Jessica and her staff was always so polite and helpful. They knew me when I walked in. They made me feel like part of the Uhaul. The GM Jessica she’s awesome.

Rating:

3.0

The service was fine but somehow my account ended up in my husband’s name who doesn’t have an account, never understood that.

Rating:

5.0

MRS JESSICA & Miss Shiqett was very nice and patience to help with the online process.

Rating:

3.0

The storage facility’s office hours convenient, clean and well lite. I had no problem with the facility at all, my problem was with the management. Ms. Johnson was cool when I first started my contract 2 years ago. She became very disturbed by me when I feel behind on my monthly storage bill. I lost my job, because I was taking care of my only sister that had cancer. Shortly after that I lost my sister as well as my only brother two months later. I was paying something on my monthly bill, but it wasn't enough. I had been speaking to Jessica Johnson from the very beginning, to see if she could help in anyway with late fees or something. She was very uncooperative in this matter. At one point she even got totally ugly with me. I do understand this is a business and it can't run properly unless we pay. I just felt given the unforeseen circumstances I was facing Ms. Johnson could have been more compassionate and work out something with me. My things have been sold now and I am so sad, as there were my family things in there that meant something to only my family and I. I would have understood if I was a new customer and had been regularly late. Definitely a unfortunate situation, and I will never use uhaul storage again becauseof it.

Rating:

5.0

None

Rating:

5.0

The young gentleman and lady where so helpful

Rating:

5.0

Always friendly and helpful

Rating:

2.0

The person who claims to be the "OWNER" Jessica is very rude, obnoxious, and very confrontational. You would think she would lead her staff with examples of good customer service, descalation practices, and to remember she represents the U HAUL name so it should be done with more professionalism than she displays.

Rating:

5.0

I loved the storage unit. it was clean and everyone was helpful.

Rating:

3.0

I didn't know how to gain access by me coming After 5 pm. Lock wasn't in unit so I had to leave and go buy lock. I did speak with manager about the issue and will be issued a credit for the lock.

Rating:

5.0

The supervisor was amazing

Rating:

5.0

Jessica's gave us the BEST service during the time we had storage at UHaul. Friendly, attentive and very personable. Now she is a keeper! We have another unit and hopefully we will continue to have her assist us with our needed services. I will tell others about this facility, for sure.

Rating:

2.0

There was no lock inside the unit when I arrived and no visible staff. I had to find another place to store my things. I never moved in.

Rating:

3.0

I couldn’t get in my storage unit was giving a access code that didn’t work. Hard time returning the truck because I couldn’t get in my storage

Rating:

4.0

Only thing that I would say needs more employees to work to help people get through the process faster. Jessica Johnson the manager she was wonderful.

Rating:

5.0

The staff (Mike) was wonderful and I Love how Jessica J explained everything.

Rating:

4.0

Very clean facility! The best I've ever seen! WOW! And Jessica and the staff are the best!!! Very helpful!

Rating:

5.0

I was so pleased that my storage had a door that could be opened without having to be lifted up. Because I am an older woman it was difficult for me to lift the gate but this unit has a door. I am so pleased. And Jennifer it’s just special.

Rating:

5.0

The staff were helpful and everything went smoothly.

Rating:

5.0

Mr. D. Townsend was very knowledgeable regarding the U-Haul products and patiently assisted me.

Rating:

5.0

Great customer service and friendly staff.

Rating:

2.0

No one at the facility was useful in any way. I had to call the 800 number SEVERAL times.

Rating:

3.0

The building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.

Rating:

5.0

The manager was great and kind to me. Thank you!

Rating:

3.0

My experience has been wonderful and very convenient. I highly recommend the company for your convenience.

Rating:

4.0

Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.

Rating:

5.0

They were real helpful to offer me a box to put my things inside the box that was tore up.

Rating:

4.0

I love this location, they are so helpful and friendly

Rating:

5.0

Good service

Rating:

5.0

Great manager very helpful she was great !!!! Clean and pleasant

Rating:

3.0

Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless

Rating:

3.0

You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.

Rating:

5.0

Manager was great!!!!!

Rating:

5.0

My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.

Rating:

5.0

Jessica is awesome! I highly recommend your specific location.

Rating:

5.0

I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional

Rating:

5.0

Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.

Rating:

5.0

Solo una persona no me trato bien pero es exelente el trato del personal

Rating:

5.0

Jessica saved the day after another employee pretty much botched my reservation.

Rating:

1.0

The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye

Rating:

4.0

Price is a little high when compared to others.

Rating:

5.0

The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.

Rating:

5.0

Jessica is on top of everything she gives excellent care for her customers

Rating:

5.0

Very clean and friendly people work there

Rating:

5.0

We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.

Rating:

5.0

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done

Rating:

5.0

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Rating:

5.0

This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!

Rating:

5.0

Great customer service and outstanding service

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very courteous and friendly and respectful

Rating:

5.0

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

Rating:

5.0

The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice

Rating:

4.0

The storage locker could be larger. the upper lockers aren't easy to use.

Rating:

3.0

The bathroom didn't have any soap. Otherwise it was a good experience.

Rating:

5.0

Jessica was wonderful

Rating:

5.0

Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service

Rating:

5.0

Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.

Rating:

5.0

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Rating:

5.0

They were quick and pleasant to work with.

Rating:

5.0

Mrs. Johnson was very professional and considerate toward my needs.

Rating:

5.0

My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.

Rating:

5.0

Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.

Rating:

1.0

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

Rating:

5.0

Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.

Rating:

3.0

Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about “her” storage, but leadership training would be helpful to staff and customers.

Rating:

1.0

That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was 📞 the 👮 on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6

Rating:

4.0

Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......

Rating:

3.0

I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300.00 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck

Rating:

5.0

The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.

Rating:

5.0

Excellent customer service and the process went fast.

Rating:

5.0

General manager was very knowledgeable and friendly. Service was exceptional.

Rating:

5.0

The employees were very helpful and nice .

Rating:

5.0

the manager was friendly and polite

Rating:

5.0

Great customer service.

Rating:

5.0

Jessica Johnson and her staff was awesome!

Rating:

1.0

I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.

Rating:

2.0

Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a

Rating:

5.0

customer service and the manager are great!

Rating:

5.0

Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.

Rating:

3.0

N/a

Rating:

5.0

Very friendly in good people's working thanks a lot

Rating:

5.0

Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.