Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a lot of exterior damage the back bumper was smashed in I know it’s a rental but I would atleast expect a truck with not as much damage. If I’m paying to rent a vehicle I atleast expect it to look decent
Ruben Arteaga
Rating:
3.0
Getting in/out is kind of tight.
Kevin Eban
Rating:
5.0
Customer did not leave a comment.
NAI SAECHAO
Rating:
5.0
Customer did not leave a comment.
Jeanine Janus
Rating:
5.0
No improvement needed.
Keith Donnelly
Rating:
5.0
It was quick and easy , good customer service , I will be back !
SUYAN Ly
Rating:
1.0
I used the app to extend but never extended tow truck came said repo bad business would never recommend to someone if U-Haul was free
Taray David
Rating:
4.0
The uhaul app and webpage are infuriating. I had a verification code sent and then entered it . I get an error code that it has expired even though I just received it. This happened every time, on multiple devices.I had to call to reserve the truck.Also when checking out the truck for damages, the website would not let me “continue” after uploading photos of damage. FIX YOUR APP AND WEB SITE.
David Lindquist
Rating:
5.0
This location has everything you need for . The staff is amazing
Bernal Gerardo
Rating:
5.0
Ryan was super helpful and kind! Too bad I only have 1 car needing a hitch...
Miranda Duff
Rating:
5.0
Always a great experience at this location! Great staff!
Dena Frandsen
Rating:
5.0
Not sure the customer service was amazing. The young lady at the front counter was informative, great energy, and made sure that i followed all instructions, so that after returning the truck everything would run smooth.
Bertran Calcote
Rating:
5.0
Customer did not leave a comment.
jeff elden
Rating:
4.0
Parking can be tight and difficult for those that are not good drivers. Other than the parking area and where the return area is set up, this is an excellent location.
MITCHELL GORE
Rating:
2.0
My unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.
Jeffery Sands
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ralph Zerr
Rating:
1.0
I requested a one way and got a local trip. Management just said it’s not their fault cause the worker was new. Then made me pay for their mistake. If your not going to take responsibility then you should do an overhaul at this U-Haul location.
Alejandro Inocencio
Rating:
4.0
Customer did not leave a comment.
Rhetta Barker
Rating:
2.0
Customer did not leave a comment.
Holly Andersen
Rating:
5.0
Thanks for all your help.
MELINDA GAIL SMITH
Rating:
5.0
Customer did not leave a comment.
Rachel Hessler
Rating:
5.0
Excellent service
Alinoor Mohamed
Rating:
5.0
Great location, extremely friendly
There are some hickup with the truck but the staffs were able to make it right
Thank you
Nguyen Phan
Rating:
5.0
Customer did not leave a comment.
RYAN DEL DUCA
Rating:
4.0
Customer did not leave a comment.
Dean Donaldson
Rating:
5.0
Customer did not leave a comment.
Mychal Hall
Rating:
2.0
Poor customer service... Truck was received empty no fuel and when return wanted to charge additional for fuel. Lied stating she told us to return with fuel. My credit was used subway on Saturday the day she was taking photos of my card saying the system was down. The whole time talking to her friends about going to Starbucks. I will never use that location again. Poor communication and very unorganized.
Pamela Adams
Rating:
5.0
The left ramp was really hard to get work with. It got stuck a couple of times and it was almost impossible to extract and put away.
Evans Tomassini
Rating:
5.0
We needed an additional storage unit after realizing we did not have enough room and the manager was very helpful in accommodating us.
Ariel Tabke
Rating:
5.0
Customer did not leave a comment.
Michael Rice
Rating:
5.0
Very nice owner, excellent customer service. Moving is so challenging and the wonderful experience at U-Haul really helped set the tone!
NIKKI BEARD
Rating:
4.0
Customer did not leave a comment.
Stephen Ward
Rating:
5.0
Customer did not leave a comment.
Quiahna Dawson
Rating:
4.0
Customer did not leave a comment.
Lea Reed
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
MIANNALI'I MANAOLE
Rating:
4.0
Customer did not leave a comment.
Yetemeget Allyou
Rating:
2.0
Crystal was perfect, she helped me so so SO much. Everyone else, had an attitude and spoke to my mother and I like we were 5 years old and made us feel small. It was rude.
Mariah Jorgensen
Rating:
5.0
They employees at the Renton UHaul were friendly and they installed the hitch exactly as expected.
Tanya Matthews
Rating:
5.0
Customer did not leave a comment.
Carter Lamar
Rating:
5.0
Customer did not leave a comment.
Marcus Betancourt
Rating:
5.0
L tail light just 1/2 working
Vic Johnson
Rating:
5.0
Your customer service is outstanding! Unfortunately that’s not very common in a lot of businesses in today’s environment. It’s a pleasure to have a kind and thoughtful service member willing to help!
MARK MCCOLLUM
Rating:
5.0
Nice people
reynaldo solis
Rating:
5.0
The girl staff was so helpful and explain very clearly, the other guy was so nice
Emily Wong
Rating:
4.0
Customer did not leave a comment.
Philip deBourguignon
Rating:
5.0
Staff very friendly and helpful. Great place.
deborah natelson
Rating:
5.0
Customer did not leave a comment.
ALFONZO SHANNON
Rating:
3.0
Only because of the location
ANTHONY FORD
Rating:
5.0
It is the best service I have received from U-HAUL
Amado Dominguez Alvarez
Rating:
5.0
Great staff. Excellent customer service!
Samuel Tucker
Samuel Tucker
Rating:
5.0
Customer did not leave a comment.
Badi Karriem
Rating:
5.0
Great staff
Easy procesveet helpful employees
Janet Stewart
Rating:
5.0
Excellent service
Great friendly staff
Janet Stewart
Rating:
5.0
Customer did not leave a comment.
Warren Mceachern
Rating:
5.0
I am very sad that your pick up the truck when I was not done with it… and my card was online . And when I wake up in the morning the truck was gone
Sarah Navarro
Rating:
4.0
Customer did not leave a comment.
Mitch Kroner
Rating:
5.0
I used to hate this location. Would try to avoid it. But...
The person who helped me today was top notch. There weren't a bunch of angry customers in the lobby. Usually this place is understaffed.
Based on the experience the woman who helped me provided I will be back again.
Nathan Popovich
Rating:
5.0
Customer did not leave a comment.
Roy Matcalfe
Rating:
5.0
Customer did not leave a comment.
Carolina Oropeza Rodriguez
Rating:
5.0
Customer did not leave a comment.
Satish Kumar Vemula
Rating:
5.0
Customer did not leave a comment.
Robert Pruszynski
Rating:
5.0
I got exactly what I needed on short notice. Could t be happier with the whole process.
Christopher Zito
Rating:
5.0
Everyone was friendly and helpful. Definitely recommend.
Carol Cox
Rating:
5.0
Customer did not leave a comment.
Josh Viles
Rating:
5.0
exceptional service and final step - thank you!!!
Tina Chinn
Rating:
5.0
Awesome experience !
Constantin Ichim
Rating:
2.0
The Truck and Equipment is not like what it used to be.
The Worker are good and nice but the over all comparing to before it much worst than before specially the Equipment.
SAMMY LEE
Rating:
5.0
Customer did not leave a comment.
Ajab Tahiri
Rating:
3.0
Customer did not leave a comment.
Ahmed Hassan
Rating:
5.0
Great staff
Easy process
Janet Stewart
Rating:
5.0
None
Jerry Miller
Rating:
4.0
Fast service. It was great 👍
angela baines
Rating:
4.0
The equipment lot layout is fairly tight. It can take a little bit for the staff to shuffle things around, especially if they get busy. Account for this if you are in a rush. The staff was very friendly and worked to make the necessary equipment moves as quickly as safely possible.
Joshua Pantel
Rating:
5.0
Have trusted & been using Uhaul for many years & will use it for many years to come.
BRIAN PETTERSEN
Rating:
5.0
Customer did not leave a comment.
ADAL SHIMELIS
Rating:
4.0
Customer did not leave a comment.
steven sawyer
Rating:
4.0
Customer did not leave a comment.
Mark Walker
Rating:
5.0
From what I experienced, nothing needs to be changed. Both staff members that I encountered were very friendly and helpful.
Joshua Viles
Rating:
5.0
Customer car parking
Tesfaye Gebremariam
Rating:
5.0
Customer did not leave a comment.
Somret Oth
Rating:
4.0
Customer did not leave a comment.
Vera McDaniel
Rating:
5.0
I had a great experience. The lady who helped me today was friendly and accommodating. I’m sorry I forgot her name.
Josephine Squires
Rating:
5.0
personal were very helpful and friendly
thomas bass
Rating:
4.0
Customer did not leave a comment.
Jamala Myres
Rating:
5.0
Every thing is good keep up thanks
SIMRIT DHILLON
Rating:
3.0
No questions about the staff? The staff was very helpful especially working through some minor difficulties.
kurt davidek
Rating:
4.0
Customer did not leave a comment.
Victor Smith
Rating:
5.0
Great experience throughout. Sonnet was exceptionally great when I checked in the vehicle. She was friendly, knowledgeable and professionals. Great employee, great u-haul location.
Jeremy Spring
Rating:
4.0
Customer did not leave a comment.
Jasper Brooks
Rating:
5.0
Although it took them 4-5 attempts to get my reservation processed due to difficulty the system was having with my tow vehicle, the staff was professional and handled themselves well. The issue was really the uhaul reservation system, not the staffs inability.
Eric Jacobson
Rating:
5.0
Customer did not leave a comment.
ALEJANDRO TAYLOR
Rating:
5.0
Crystal is awesome. Sth Rainier ave location.
Mark Girling
Rating:
5.0
Thank you uhaul
ABRAHAM URBANO
Rating:
5.0
Good customer service
ABRAHAM URBANO
Rating:
3.0
This wasn't the location initially agreed to return the truck to and I got a text and email to return to this location instead. The truck was turned in on the 22nd and I didn't receive a receipt until 12/3 and then it shows I didn't return it until the 24th (luckily they didn't charge my an additional). The person who was working that day was not friendly. I wouldn't return to this location unless I had to.
Jeffrey Hoover
Rating:
5.0
Very helpful the location I rent some equipment I really appreciate everything she's make everything worthed I'm happy about all the services hopefully keep continuing for being helping alot people like me thank you again and I will keep coming back to your location thanks
Gil Castillo De Guzman
Rating:
5.0
Customer did not leave a comment.
Viktor Bazarov
Rating:
4.0
No comments except good service. Sonnet who was helping me to get van I wanted, her service was excellent and far above others.
Yusan Long
Rating:
4.0
Agent was knowledgable. They helped us get out of there in time and we were able to return our equipment on time. Thanks
Yohannes Worku
Rating:
4.0
Customer did not leave a comment.
Casey Nwankwo
Rating:
5.0
Everything was good.
Alan Bernhard
Rating:
5.0
Excellent transaction! Friendly customer service!
Christopher Brown
Rating:
3.0
Several times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.
Denise Mimura
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN BITTNER
|
Overall Experience
Rating:
2.0
Not enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free
Rocelle Harris
|
First Impressions
Rating:
3.0
The staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!
KATHY ROMIG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Carter
|
Overall Experience
Rating:
3.0
My rating is because they keep trying to charge me when I paid 215.00 to use a storage from February 24-march15. Then I told the person on duty I was done with unit and it was cleaned then I get a attempt to charge my card 215 then got a email saying I'm getting charged that and a late fee.
Shaleana Pharr
|
Overall Experience
Rating:
5.0
Everyone from beginning to end was very friendly, helpful and knowledgeable…and believe me this was not an easy move.
Charlotte Blackwell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Katrina Hilliard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vicki oconnor
|
Overall Experience
Rating:
3.0
The facility was good. More staff is needed. There weee several trucks blocking the unit. We had to walk quie a ways to unload our stuff. The reservation could not be found. Upon arrival I was told there were no units available. When I called in the morning no one answered the phone and the general UHaul phone answered said everything was ok to go. The manager and girl working there worked very hard to finally locate an available unit.
SUSAN BITTNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Iamunique Wyrick
|
Overall Experience
Rating:
5.0
Excellent customer service
Oladipupo Sennuga
|
Overall Experience
Rating:
5.0
Stephanie was awesome
Donald Carter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler Rust
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stacey payne
|
First Impressions
Rating:
4.0
This particular location In renting close at 7PM. Not a good time for me and what I do.
Oladipupo Sennuga
|
First Impressions
Rating:
4.0
The staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.
Charlotte Blackwell
|
First Impressions
Rating:
5.0
Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.
Tyvic Stallworth
|
First Impressions
Rating:
2.0
The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.
Patricia Suitley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Alexander
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JARROD RICHMOND
|
Overall Experience
Rating:
4.0
Very good location for business,communication could be before quoting the customer the price
JARROD RICHMOND
|
First Impressions
Rating:
5.0
I have been a customer for a long time. I have always been treated fairly and respected.
Christina Mulliner
|
Online Move In
Rating:
5.0
The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care.
Valerie Walker
Valerie Walker
|
Overall Experience
Rating:
4.0
We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.
Jacqueline Jones
|
Overall Experience
Rating:
1.0
The manager was rude, obnoxious and overbearing. So, if that’s the experience uhaul wants to provide its customers then you did a great job!
DON Smith
|
Overall Experience
Rating:
1.0
Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.
Dustin Choi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Avila
|
First Impressions
Rating:
3.0
I find it ridiculous that you don't prorate storage units.
Christine Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melody Deisher
|
Overall Experience
Rating:
5.0
It was a great time while it lasted. I had no issues with this storage facility.
SHERWOOD BROWN JR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe Williams
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DAN BOCKUS
|
Overall Experience
Rating:
5.0
Everyone was helpful and actively trying to help and offering help.
Martin Padilla
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ceri smith
|
Overall Experience
Rating:
5.0
Great service at each location. Renton location so friendly and helpful. Major kudos
Bryce Record
|
First Impressions
Rating:
5.0
In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.
Kiernan ELms
|
Overall Experience
Rating:
5.0
Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!
Laura Peterson
|
Overall Experience
Rating:
1.0
Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again
Shari Turrell
|
First Impressions
Rating:
1.0
I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡
patricia chretien
|
Overall Experience
Rating:
3.0
personnel are always accomodating
Edward Santos
|
Overall Experience
Rating:
5.0
I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.
Tim butterworth
|
Overall Experience
Rating:
4.0
I didn't deal with them much, but they were friendly and easy to discuss details with
Matthew Sheehan
|
Overall Experience
Rating:
5.0
Very good staffs
Dean Siu
|
Overall Experience
Rating:
3.0
The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw
David Fisher
|
Overall Experience
Rating:
5.0
Very awesome staff!! I would come to this uhaul everytime!!
Krystal Griffin
|
Overall Experience
Rating:
4.0
Everything went smoothly.
Sebastian Paz
|
Overall Experience
Rating:
5.0
People went out of their way to be helpful!
lorraine powell
|
Overall Experience
Rating:
5.0
Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!