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Angelic Sanchez | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Price
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a lock put on when I didn’t miss any bills
Madison Dozhier | Overall ExperienceThe app made it easier
Sheldon JensenQuick and professional
Carl JessopThank you for the help!!!
geoffery van der spek | Overall ExperienceAshley and Kyle were not only helpful & clear, but also good humored and relatable. They made the pickup process comfortable and easy. The equipment worked perfectly and I was able to complete my move with confidence. I would gladly recommend this U-Haul team in Price, UT, and would not hesitate to call on them again should the need arise. Thank you!
Mark DuBoisThe size of trailer I booked online ended up being unavailable. I was allowed to get the next larger size for the same price. Everyone was friendly and helpful.
Virginia VON BOSEOur reception staff was off the chart . Let me explain , she was so happy, very receptive and extremely professional , as she was inspecting we were joking about our trip , it was a great experience and I’ll recommend u-haul to anyone .
Alvin BradyLisa has been amazing and very helpful though out the whole process. Knows the business and willing to take the time with each customer to make the situation go smoothly
James Theorine | First ImpressionsFrom the first call that I made to closing out the U-Haul storage when I was done was an excellent experience. The customer service was outstanding. The facility was very clean, very secure, the storage carts to help people move their stuff into the units was so helpful. Being able to rent the unit online was great help as well.
Shane Owen | Overall ExperienceI am 74 years old and I have never been treated so badly in my life! They were so rude to me it was unbelievable.
Sandi WasmundLisa is an absolute angel, and she went so far above and beyond giving us a great experience that I can't begin to express enough thanks. The facility is beautiful, clean, convenient, and I love that it's climate-controlled and super secure. A nice extra surprise was the clean and plumbed bathrooms onsite - I image those will come in handy during long frustrating days of moving! The only negative thing I would say is that this facility is about twice as expensive as the other local storage areas, which is a pain (take note, corporate), but I have an urgent need for a unit and Lisa was able to make it happen for me when no one else in the county could.
Carrie Icard | First ImpressionsGood customer service, the app wasn't working so it took some time but she was quick to help us and get everything sorted.
McKenzi LaytonEvery employee I came in contact with was just simply awesome and helpful!
Shelly Bird | First ImpressionsGreat service, very helpful
Shelly Rea | First ImpressionsIt was great but payed for so many days and returned trailer 3 days early and didn't get any money back for returning early
Joshua Key | First ImpressionsThe staff are delightful. The building is clean.
Tracey Robin | Overall ExperienceThe fuel was not what the paper said, so I set the dash control to show how many miles I went. It shows 11.1 miles I was charged for overage on miles and I figured at 11 miles I would have to pay 6 dollars for gas. No they charged 30 dollars.
Judy RoybalThank you so much. We planned on 6 months and ended up using the unit for 2 and a half years.
Linda Merlen | Overall ExperienceU-Haul is friendly all the staff is great I've been treated very good my whole stay here
Edward Campagna | Overall ExperienceTrailers don't lock on to hitch so anyone could steal it. Also i was told my trailer could come loose from the hitch because it was an old and needed to check it every 2 hours of the trip... Very stress full rental
Breann KotteEveryone we dealt with was professional , helpful, and friendly ! It was a great experience !
bill PETERSI will refer this location if the over charge is fixed on my lasted rental.
Stormie PrimeGreat costumer service, facilities were secure for our equipment and materials.
Pedro Garcia Montesinos | Overall ExperienceI had issues with equipment I reserved being taken off reservation and never put back on, the counter employees couldn't have cared any less. After I left and called the manager she eventually got it taken care of. Also the return location I put on the reservation was somehow changed and when I showed up to the address on it they told me I had to take it somewhere else causing me to have to drive more and pay more.
Jeff Wetselaccommodate changes as customer needs arise
Minerva RodriguezEverything and Everyone was great Your prices are insane!! I only rented from you because no one else had a unit. I understand the cost of climate control……. Does not justify your prices. Besides, who needs climate control???!!?? This is rural Utah where folks do not need climate control for storing old junk. Thank you, sort of.
Michael Glasson | First ImpressionsIt was great, no improvements. So easy!
Christine WatkinsI’ll recommend to me here in Houston as well.
Laura Robinson | Overall ExperienceNA
George Hargrove | Overall ExperienceNo improvements necessary. This is the best uhaul experience I've had over the course of 30 years!!
Eva WoodThanks
GMS Mine Repair | Overall ExperienceThe horn, didn't work. And they were very helpful with me, finding the truck.... thanks
Jeremiah RigbyPrice UT U-Haul is the best yet I never once felt my things were unsafe and Lisa and her staff are so friendly and helpful.
Melissa Clark | Overall ExperienceNeed to use a better widow cleaner.
CLIFTON BLACKBURNLisa Moosman of the Price location was fantastic and extremely helpful. There was some sort of mix up in the transit of my box and there wasn't clarity where it was or when it was going to arrive. I had not been able to get assistance from the Medley FL location or the national Uhaul. But Lisa went the extra mile to help me, figuring out where my Uhaul box was, and then making an extra effort to get it to me as ASAP. Literally going the extra mile to drive to Grand Junction CO and then to Moab to get it to me as quickly as she could. Just absolutely fantastic and she should get tons of accolades. Thank you again Lisa!
Allyson C Mathisone or two tires should be replaced. Hard to find help two few people on your large campus.
Thomas RoushIt was a wonderful experience. I was given a unit by the big sliding doors. I was just one unit down from them. The carts were right by the door. The restrooms were very close as well. I appreciated the area where we could donate good items and people who could use them were able to have them for free. The facility was well lit and I always felt safe. If I ever need a unit again I will choose you. I have also told my friends about the wonderful experience. They were impressed and said they did not realize we had such a nice facility. The price is also very affordable. My items were safe and I loved the climate controlled facity.
leitha Giacoletto | Overall ExperienceVery nice and very helpful. Lisa, Kyle and Matthew are outstanding people. Very conciderant and helpful towards my needs.
Russell Swapp | Overall ExperienceI have used other storage facilities through the years, This U-Haul site was convenient when I moved to Price. However I found out later that it was the most expensive storage facility in town. When I vacated my unit, I had 10 days remaining of paid rent. I was told that I would not receive a prorated return of my rent, This is another tactic of corporate theft and greed. I wonder how many others across the nation have been bilked this way. What if U-Haul had to pay it all back.
Jeffrey Spence | Overall ExperienceUsed this facility to store for 2 years. No issues.
Maggie Cooper | Overall ExperienceThe young man that assisted me was respectful, courteous, and helpful. The process was quick and easy. I am disabled and he was able to accommodate me in areas that allowed ease of access. Thank you.
Tracey Robin | First ImpressionsLisa and Julisa and Kyle are amazing people and staff. I have been with Uhaul many years all over the country as a travel nurse and this is hands down the best store ever. They are so kind smart important and truly care about people. They are engaging and real people. I hope you give them all raises🙏 Sincerely and Respectfully Stevie Heart
Stevie Carroll | Overall ExperienceMs. Moosman answered all of our questions, suggested additional items in store that we hadn’t thought about, and made the process smooth and easy. Best Uhaul experience we’ve ever had. Thank you!
Tom HansenThis is an actual U-Haul store and they are so much better to deal with.
Robert MumfordCarla was awful! She was the rudest customer service rep I have ever met.
Katie MarquezIt was so easy and convenient, I was really impressed by how easy it was and the staff was awesome in helping me get any questions I had answered
Morgan Hernandez | First ImpressionsThank you for being there and so helpful and friendly.
Tony Moy | First ImpressionsExcellent quality as always
Larry Christensencould not get a receipt due to printer was down. Lisa Moosman was excellent to work with.
James LoweUnloading a semi truck of household goods on a hot day is difficult. We were offered cold bottles of water. When the one of the moving employees accidentally knocked the fire extinguisher off the wall the fire alarm the U-Haul employee calmly took care of the problem without a making the incident a huge ordeal.
KATHLEEN HERMANN | First ImpressionsThe manager was amazing super helpful and did everything she could to help us in every way she could would highly recommend this place
Erik Gonzalez | First ImpressionsGreat location, Large parking area, perfect spot to pick-up/drop off.
richrd olsenI had a great experience with uhaul
BARBARA HACKING | Overall ExperienceGreat service friendly helpful staff
Guy LohmanUhaul as a corporation need to work on their customer service and quick response times when customers are stranded with blown tires. The Price location was great. You need to step up your roadside assistance as a company and start caring about people.
Karson JensenI brought the truck back in 8 hours, cab clean, full tank, and with only 10 miles on it when I had estimated 11. I approved a $60 charges and was actually charged $67.
Carma WhitingSo far the best experience I e had renting a storage unit
James Ceal | First ImpressionsNothing the employees there are great. 😊
Thomas BrownThank you!
Caleb Sitterud | Overall ExperienceThe staff here are very kind and helpful.
Sierra carlisleThe gentleman at the desk was very kind and helpful
Joyce anguianoReal good folks running the operation. Very easy to work with every time!! Manager and staff always seem to go the extra mile, with a smile!
WILLIAM CRAWLEYI was fairly disappointed I called and asked if they had trailer. They said yes and I said ok I'll come get it. When I got there I was told I just reserved it to someone else. I still don't know why she didn't say do you want to reserve this when I talk to her on the phone or she could have said to guarantee it'll be here you need to reserve it! So I had to rent a trailer that was four times too big for what I needed
TYLER NORTONAmazing Customer Service
Felix Serrano | Overall ExperienceKeep this incredible staff hat you already are lucky enough to have. I hav worked with UHaul centers and rented from you for over a decade now. Your current staff is a wonderful group of people.
THOMAS OGBURNI can’t think of anything. I was very happy with the service there at the Price, Utah location
doug barlowI was 1st surprised very nice and clean very big, Top notch security, Very nice Workers Easy to Apply Affordable, thank you.
Patrick Elam | First ImpressionsI wish going rv storage was a little cheaper
Steven Peters | First ImpressionsN/A
Amya PrettymanI don’t think I got the right money back morning/day crew is amazing but evenings very rude and didn’t give me my right Change back
Jorge GomezCan't come up with any improvement suggestions. Lisa, Kyle and other employees were fantastic and so helpful. Well do business here again! Thank you!
Kerry MooreI walked in and experience EXCELLENT CUSTOMER SERVICE. The establishment is really well kept and welcoming. Any questions or concerns i had was promptly taken care of with a satisfying feeling. I am greatful my visit went smooth. THANK YOU!!!!
Zachary GuruleThank you guys for being absolutely amazing. Even when I missed payments you guys were more than willing to work with me!!!!!! Definitely will keep you guys in mind for the future!!!!
Sally Shepherd | Overall ExperienceWonderful staff. Great experience.
Mike SandThey didn’t tell me an alarm would go off if I didn’t put in the code.
Kaila Siu | First ImpressionsThe staff was very friendly, did great work, & took time to explain everything to me.
STEPHANIE HEINZThe staff at the Price Utah facility are exceptional. They are friendly, professional and knowledgeable. I would highly recommend this rental location.
Carrie BernardGreat customer service.
Ann Byerley | First ImpressionsThe uhaul rep was very understanding of our emergency situation with a later-than-expected drop-off.
SCOTT HENSELERGreat staff service
Serge DelavoyeAs far as I'm concerned the service was outstanding. The U-Haul crew here in Price - especially Lisa - made the entire experience a pleasure. Thanks for everything.
Dan SwinkSam was very helpful and knowledgeable about the facility and very kind
Katelyn Jensen | Overall ExperienceVery nice people running this place. Sam especially deserves kudos for her help.
JENNIFER TALONE | Overall ExperienceGood work keep it up
Randy Craft | First ImpressionsGreat job, friendly and kind, highly recommend!
JENNIFER TALONE | First ImpressionsNot a thing! Your staff was right on top of everything & friendly! You've 'got it made' in Price! We have already rented from you 4 times!
RICHARD NEILI wish that when I reserve online all the information, including the credit card, is pushed through to the store so that I don’t have to keep giving the same information repeatedly. It would also be really nice to have the vehicle waiting at the front door so that you don’t have to schlep across the very large parking lot.
Brock JohnsHow many time my husband did called several times before we left. We have had 7 U-Boxes. Find that you put 5 full and 5 empty U-Boxes. Also requesting send us on the lists of numbers for U-Boxes. However you sent wrong billing to other A. Hammond into my email address. If you do not real carefully on your own jobs as well. We did called last night. The employee said nothing we can do about it till Monday. If you losing our stuff of U-Boxes then I might have to put bad credit on yours. FIXING UP and TAKE CORRECT NUMBERS plus DO NOT COPY OF our EMAIL ADDRESS from other tenants!!!
Alf HammondHaving to use carts to get to the units was a pain.
kent larsen | First ImpressionsLisa Moosman was great to work with. She wrote things down for me so I could remember them.
Donna birdNever seen a indoor storage facility before & was very impressed with this one.
Terry Houser | Overall ExperienceThe staff was friendly and helpful
Wayne Nostrant | First ImpressionsNo real comments, personnel did a great job. Very satisfied..
Edwin LeeI liked the “ recycling area”, the place to leave extra things, or find useful treasures that others didn’t need anymore. What a great idea! Also, good to have a bathroom on the premises, and it was always clean and well maintained. 👍
Susanne Morse | Overall ExperienceWill never use you guys again
Billy Adams | Overall ExperienceThis was a worry free service, polite and helpful staff. Thank you Uhaul!
Tracee GoffGreat job! I've rented 20 times in the last 11 months and I'm pleased with how the team is growing. No easy feat to staff retail these days, again great job.
Kerry MystromThey got me for 100.00 didn't give me my deposit money back . And it happened at areal time in my life. So no I was stiffed for a hundred bucks we thought it was BS but what can I do.
Debbie SanchezThe Price facility is amazing. It’s clean. The employees have all been helpful, and the process is straight forward and simple.
Chris Conrad | Overall ExperienceThe employees at this location are outstanding and are too be commended for their excellent customer service.
LAWRENCE DANIELExcellent customer service. We were so impressed with Makayla's help, especially when we realized that we didn't have all the parts we needed to pull the trailer and she called Kyle in on his day off. He wanted to make sure that the hitch we purchased was correctly installed. I love the concern that those two had for complete strangers. I would highly recommend Price U-Haul
Lisa WooldridgeGreat Service! Nice people.
Adam HarrisSTART WITH CHARGING SOMEONE WHAT THE ORIGINAL QUOTE WAS INSTEAD OF BS THEM INTO THINKING THEY GOT AN EXTRA DAY ON YOU... OVER $200 QUOTE AND WAAAAY TO MUCH GAS SPENT ON AN ENGINE ISSUE AND COULDVE BEEN IN A SERIOUS ACCIDENT BECAUSE OF THE TRANSMISSION ISSUE.
Candice LindquistVery nice customer service. Very helpful, kind and friendly.
jill fillingimI just wanted to say thank you so much… you have amazing employees that go above and beyond to help me. Great job guys.. I definitely will tell my family and friends about you guys.
sheila dunegan | First ImpressionsThe staff was tremendous, helping me at every step.
Chris Conrad | First ImpressionsI moved out October 27th
Kathlen Palmer | Overall Experiencewe will use it again when needed.
Amy Manchester | First ImpressionsYou should offer 24 hour access some people work late an can't make it by 8pm .. or make more units outside the building for later access..
Karrie Record | First ImpressionsEverything was great except I had to call 3 times to reserve. After each time that I reserved storage units the reservation disappeared and they weren’t able to find it. So I had to reserve again. That was somewhat frustrating.
Marilyn Olsen | First ImpressionsThe only thing I would change is when you guys offer a map to the storage unit when you've rented one online, you guys should provide a map to the unit with the highlighted unit and ideal entry point
Autumn Valenzuela | Online Move InLove using UHaul storage.
mary HARPER | First ImpressionsManagement was very very helpful. And the staff were eager to help also. Location in Price , utah.
Diana Yinger | Overall ExperienceAll good
Bob Shanda | First ImpressionsWe loved the staff! They were very friendly & cheerfully helpful.
Andrea Khan | First ImpressionsI was running late the ladies stayed and waited for me to get there on their own time. Excellent customer service
BARBARA HACKING | First ImpressionsJames and Lisa were very kind and efficient! Highly recommended!
Brenda Peterson | First ImpressionsWould i be getting money back for the half month i was there
Xavier Hathaway | Overall ExperienceJosh is so very helpful and goes out of his way to find solutions for our needs. And was very patient as we kept needing to make changes to our storage plans.
Steve Fischer | First ImpressionsI reserved online and check in was fabulous. The staff were friendly and beyond helpful. The lady showed me the card access and where my unit was located. Explained the store in and out process
Mark Rogge | First ImpressionsThe front desk person told me you guys didn’t have an handicap accessible storage units, this made unloading extremely difficult for me and would have been impossible had I not had help. I’m not sure I’ll be able keep the unit.
KAYCEE EGGLESTON | First ImpressionsI have rented storage units twice in the past few years at the Price location and have ALWAYS had nothing less than a great experience!
Veronna O'Hara | First ImpressionsJosh was professional and personable all at the same time. He made everything easy. A very good experience all the way around. The facility is clean and appears to be very secure.
sandra lyon | First ImpressionsAppreciate the help and confidence my storage items are safe
Denise Granquist | First ImpressionsJust moved in yesterday so cannot give much of an answer to this question.
Becky Driggs | Online Move InStaff was always super friendly & helpful
Crystol Hoehne | Overall ExperienceFirst- First and foremost I am very impressed with the staff (*****) Second-I am very pleased (*****)with the security system when entering and leaving the facility. Third-I would like to see more available transportation carts in the entry bay(**) —— I haven’t been to the facility in about a month and a half to two months maybe things have changed on the transportation carts but overall I am very very pleased and I am giving you a five star rating …thank you so much for your service and your kindness. Michael Cowan
Micheal Cowan | First ImpressionsKnowledgeable and Friendly Staff. Very good facility
Scott Nichols | Overall ExperienceFriendly, clean, secure.
CHARITA STEPHEN MORRIS | First ImpressionsGreat customer service.
Bill Heath | First ImpressionsLisa Moosman has been very helpful! I first met her when I stopped to buy moving boxes, paper, etc. She helped me figure out what I needed and I have been using the supplies since that first stop, 3 weeks ago. Then, I decided I wanted to rent a 5'x10' indoor storage unit. I called Lisa and she reserved one for me over the phone. Yesterday I moved some of my things into the unit. I was delighted that she gave me a unit within 25' of the indoor loading area! Wow! The unit is brand new and exceeded my expectations based on all the information Lisa gave me. Thank you for having such a professional, like Lisa on your Price, Utah staff!
ELLEN OKUMA | First ImpressionsGreat facility and friendly employees, would recommend to anyone!
Jason Chambers | Overall Experiencethe manager and workers went over and above to help us out.
Wendi Knighton | Overall ExperienceThey are liars and cheats and then retaliate against the customer and never contact back.
Sabrina Bloomer | Overall ExperienceI got help from Victoria and Lisa and there both great they went above and beyond and was very helpful and made the process quick and easy!! Price Utah Team is AMAZING!!!
Austin Vigil | First ImpressionsFast friendly service.
Jason Chambers | First ImpressionsStaff was very helpful and friendly while we were unloading the moving van line. The use of the carts was also a big step saver!
MARTY DOMINY | First ImpressionsVery helpful service!
Diann Grasso | First ImpressionsStaff very knowledgeable and fruendly. This is a very nice faculity ..
Scott Nichols | First ImpressionsAlways answered so politely and always able to give me correct answers. Facility so clean. Highly recommend!
Tamie Turcasso | Overall ExperienceGreat experience and very helpful staff.
Dusti Jones | First ImpressionsJosh runs an exceptionally clean safe storage environment with friendly helpful staff. BUT my trailer rental out of CA was a nightmare and u-haul failed me miserably and I would never rent a trailer again. But I really appreciate the Price UT facility as far as storage goes.
melissa clark | Overall ExperienceI appreciate all,
Claude Kodzo | Overall ExperienceStaff @ lg auto sales in Hurricane where I picked up truck & trailer were excellent to work with as usual. As a return customer they treat me extremely well. The ladies at the Price location could not of been more helpful. I am very very pleased with my experience.
ANDREW ALLEN | First ImpressionsNo problems. People were helpful. Good experience!
Kent Olsen | Overall ExperienceThere was not a lock provided as mentioned in my email. After putting my items in the unit I had to go purchase a lock, then drive back and put it on.
Rhonda Birch | Online Move InI would absolutely recommend this U-Haul storage facility the staff is awesome and so helpful and knowledgeable. All around great experience.
Shelley Hutchings | Overall ExperienceJosh and Eric were very friendly and hospitable. Thank you very much.
Elvis Sharp | First ImpressionsEasy Peasy. Friendly and helpful staff. 100% professional and excellent customer service.
Renee Bjork | First ImpressionsJosh was amazing always available to help when needed.
Amber Nidiffer | Overall ExperienceOnly 1 thing to comment on. I was like 7 days late on rent and when i paid my bill the day of moving out there was a lock on my unit and an alarm set . Should have been removed that same day . Other than that great experience
ERIC SANCHEZ | Overall ExperienceFacility is so nice, clean, well laid out. I am very impressed. Super modern and secure. Great addition to our town, made an eyesore of a building look clean and organized, well done
rick gamber | Online Move InVery help and easy to follow each step.
Corina Billmire | First ImpressionsFriendly and helpful staff
RUSSELL BEECHER | First ImpressionsWe only wish we could get into the units later than 7pm but we really appreciated everything! Josh is awesome!
Daphne Stockdale | Overall ExperienceOther than pricing . Very satisfied
ERIC SANCHEZ | First ImpressionsJosh and his staff are first rate; very knowledgeable, patient as saints with all they have going on with all the construction and new business coming in. It's a great team in Price Utah!
THOMAS OGBURN | First ImpressionsI would like not to hunt down carts and other moving equipment when needing to take things in and out of my storage unit.
Jordan Burrows | Overall ExperienceFriendly staff. Got exactly what I wanted and needed.
cliff kluber | First ImpressionsWe can not move in our access code will not work
Kelli Stevens | First ImpressionsEveryone is awesome here!!
Dajene Barker | Overall ExperienceJosh and his associates were incredible!
Harold Lundell | First ImpressionsThe manager at the price Utah location. Josh I believe is his name. He's been amazing and so helpful in my time of need. Grand junction co location. Very rude, disrespectful, older man. Bad bussiness
Angel Zele | Overall Experience