Customer Reviews for U-Haul Moving & Storage of Port Richmond

1,729 reviews

2153 Richmond Terrace   Staten Island, NY 10302
(At Faber Street, No on-site parking available for customers during rental)

(718) 285-9868

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 285-9868

2153 Richmond Terrace
Staten Island, NY 10302
(At Faber Street, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your app sucks! Thank God for the customer service guy there last name smith. I am so glad something told me to change it to 9 am. Had I went at 7:30am and wasted my time I would be livid. Customer service guy was so helpful and professional. Otherwise I would be leaving a bad review. Mike

michael C. 
Rating:
5.0

Great e perience with helpful staff as usual. I rent motorcycle trailers frequently

Dov B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

SADATUP S. 
Rating:
5.0

Great service

Richard C. 
Rating:
5.0

I do not like the fact that even though I have proper identification and payment options, I would not have been able to make the rental if I did not have a smart phone. I find this policy to be discriminatory and does not really make sense. The other thing that does not make any sense is to have a policy that makes customers call a third party to verify customers identity. What do you need State ID and valid credit cards for then? A person can call anyone. How does U-Haul know that it is a person over that age of 18?

STEPHANIE D. 
Rating:
5.0

Two other locations indicated on the website that they had a trailer available and did not. This place had exactly what I needed. Staff was great.

John M. 
Rating:
5.0

Customer did not leave a comment.

Ermal M. 
Rating:
5.0

very good service

Eliu R. 
Rating:
4.0

Nothing that I can think of

Rocco P. 
Rating:
2.0

You can improve of the trucks, they are too old and most of the truck need proper upgrade maintenance.

Samson A. 
Rating:
2.0

To your job and do not rent faulty equipment that can kill somebody! Please have a conscience

James B. 
Rating:
1.0

Worse truck rental ever close this location down it's a waste they want you to use the uhaull app I don't use cell phone and my daughter could get cell service at desk and no kiosk to use and employees are forcing you to use app said it's company policy

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

JOSEA A. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Everything is good 👍

Aruna H. 
Rating:
1.0

Ensure equipment is not being driven outside of contracts and then fraudulently passed off to the customer with incorrect mileage. I was charged 11x the mileage cost of my trip and was only refunded to the appropriate amount after I showed the cashier the discrepancy between the level of gas reported in the drop off picture vs the amount of gas left in the tank at my pickup. Employee was condescending, rude, and accusatory (making statements such as “well the mileage doesn't lie, so I don't know what to tell you” even though the equipment was rented for 2 hours in an area with a 25mph speed limit, and the supposed distance was ~50 miles. Using common sense, one could have understood that a reasonable person does not rent a dated, uncomfortable van to joyride for 2 hours for no apparent reason).

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

AKOSHEE C. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
4.0

Uhaul reps were courteous and helpful.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Zeevy M. 
Rating:
5.0

Customer did not leave a comment.

Stewart R. 
Rating:
3.0

Customer did not leave a comment.

Ixamar P. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
1.0

Unfortunately, it took me an hour plus to be able to access the truck. I had to call Customerservice numerous times to about the truck in between other trucks and not being able to drive out. The truck was completely blocked by other trucks. I believe since the truck was scheduled to leave the premises at 6 AM it should've been available and not blocked in. I had to request a smaller truck because it was nothing else available. In addition, the lock would not open to access keys. It took me 30 minutes to open up the lock because the lock was extremely frozen.

ALEXIA S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Iyabode A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

Customer did not leave a comment.

Spatim M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ JR K. 
Rating:
5.0

Customer did not leave a comment.

Otar R. 
Rating:
5.0

Good

Sajid M. 
Rating:
5.0

Customer did not leave a comment.

Tara O. 
Rating:
5.0

good job

al S. 
Rating:
5.0

Customer did not leave a comment.

ARBEN L. 
Rating:
1.0

Upon returning, the vehicle, waited in the office for 15 minutes where no one was present I was finally frustrated and ready to leave and three individuals came walking out of the back lot I don't care what they had to do in the back, but there was no reason to leave the main building empty that three individuals need to go into the back lot

CHRISTOPHER STEV W. 
Rating:
5.0

Customer did not leave a comment.

lazaro N. 
Rating:
5.0

I had my container delivered to the house so i didn't go to the rental location. Everything went smoothly and when I finish loading early the container was picked up early. The same on the unloading in Alabama, I was done early and the container was picked up early. Everyone I dealt with were pleasant and knew what they were doing.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JAMESW W. 
Rating:
4.0

Customer did not leave a comment.

FRANCESCA N. 
Rating:
5.0

I like dealing directly with U-Haul and not a third-party renter. I love this location. It is huge it has everything you need. It's like a U-Haul warehouse as well with plenty of extras for you to pick up thank you U-Haul for a great smooth moving transition.

Wanda C. 
Rating:
5.0

Customer did not leave a comment.

JANET G. 
Rating:
4.0

My truck was pretty worn down. Driver's side door had trouble closing, very noisy, etc. The staff members there were EXCELLENT. Good experience checking out and checking back in. All in all, seemed like a reasonable price for a local move from a house to a storage unit, so not too many miles.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Rudy R. 
Rating:
5.0

Awesome

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Ademi B. 
Rating:
5.0

Customer did not leave a comment.

Luis O. 
Rating:
2.0

Staff was slow and disinterested. Zero customer service skills. I chose my reservation to be completed at the counter but was directed to complete it on my iPhone by the girl at the counter who would occasionally look up. Then when I encountered a problem she dhrugged and I was left to figure it out on my own. You may as well go fully automated and get rid of the staff there b/c it's a waste of your money. Return was no different. Sign says pull up to return area and wait in your truck, a U-Haul rep will process your return. I did just that for 10 mins and no one came out. No employees in sight. I went inside to see 3 people and only one working. One man sitting on boxes told me to go back to the car and he would be there in a min. He eventually showed and when I asked for a receipt, I was told to go back inside where I had to wait on line to get my receipt while the one worker processed new out going rentals. I am a person that likes to deal with humans not cell phones but in this case I would rather full automation. Totally useless employees here

Edward D. 
Rating:
5.0

The gentleman were very helpful and polite!!

Grace D. 
Rating:
5.0

Customer did not leave a comment.

Tuesday S. 
Rating:
5.0

Exellelent Service

Lukasz W. 
Rating:
5.0

Customer did not leave a comment.

Romenley D. 
Rating:
5.0

The Lenoir NC drop location was amazing helpful.

richard s G. 
Rating:
5.0

Customer did not leave a comment.

JIll P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

customer reps should smile more.

Antony R. 
Rating:
1.0

Not satisfied at all ,

FARANSIS S. 
Rating:
5.0

Nothing,the staff is fantastic very helpful and pleasant thanks.

mark G. 
Rating:
5.0

The customer services are perfect all the time… they all deserve a raise!

CECILIA A. 
Rating:
5.0

My experience is always great and with ease. The staff provided superb customer service each and every time. Always a good stock of inventory at this location.

FATIMAR L. 
Rating:
1.0

My contract agreement clearly stated that I would use the trailer for one day, and I took possession of the trailer at 4:00 PM. Due to unforeseen traffic issues and delays along my route, I was unable to return the trailer until approximately 7:30-8:00 PM the following day. I made every effort to return it on the same day, as I was informed by the U-Haul specialist at the pickup location that I would not be charged for an additional day, provided I returned it the same day I picked it up. However, I was surprised to discover that my bill reflects a charge for two days of rental, totaling $57, instead of the one day that was clearly outlined in the contract. This discrepancy is not in line with the agreement made at the time of rental, and it has resulted in an unexpected additional cost for me. I kindly request that you review the details of my rental contract and correct the billing accordingly to reflect the single day's rental, as initially stated. I appreciate your prompt attention to this matter and your assistance in resolving this issue.

Dino I. 
Rating:
2.0

Allow us to make one payment instead of 3 total. When trying to make the 3rd and final payment there were some issues. When I personally went to the local U-Haul they could not take my payment because only the Ubox department could. They made several mistakes and kept saying my bank claimed fraud. The only reason that happened and I had to spend hours on the phone with my banks and at a local U-Haul was because the person on the phone taking my payment, wrote the wrong zip code by one digit. It took hours of frustration for this to be uncovered and fixed!!!

Geraldo A. 
Rating:
5.0

Clean, with friendly and knowledgeable staff. Great location with outstanding staff members. Very happy with how easy everything went. Five Stars!

Mario C. 
Rating:
5.0

The representative was very helpful and Skilful

Dominick R. 
Rating:
5.0

Customer did not leave a comment.

JAMESW W. 
Rating:
5.0

Friendly and professional service gets you out the door quickly, returns are easy and painless too.

Dov B. 
Rating:
5.0

Pick up and drop off were easy. Staff was helpful, courteous and friendly. If I need a rental again , I would be sure to go here first.

james L. 
Rating:
4.0

I got charge over mileage and extra 75 dollars, for 5 hours and less then 20 miles i paid $234 dollars. Will not recommend at all.

Rubi Z. 
Rating:
5.0

Easy to deal with. Fast service! Front desk person is very helpful and knowledgeable!

EDSELR A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

The tailer was old, the door wouldnt close, and it did not attach very well

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Alfredo A. 
Rating:
4.0

Customer did not leave a comment.

ALIYA J. 
Rating:
5.0

I rent again and again from the place. The equipment (Motorcycle Trailer) is always available and in good shape. The staff is great and helpful BUT they are understuffed by at least 1 person.

Dov B. 
Rating:
4.0

Help customer out with a hand truck

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL Z. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent service

Joseph P. 
Rating:
4.0

Nothing, keep doing what they're doing. The 2 men at the desk are awesome and total gentlemen, they go above and beyond to make sure everything gets taken care of.

Alexis F. 
Rating:
4.0

Don't supply trucks with low tire pressure warning lights on. Also accurate fuel and mileage readings

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Natalie O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
1.0

I hit the insurance button by accident and was charged a extra 100$ I rent uhaul all the time.. I called to see if they could help and no one returned my call.. I will be taking my business elsewhere

John B. 
Rating:
5.0

It was a pleasure to rent my trailer from U-Haul no problems whatsoever and kind service

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Fatima L. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy B. 
Rating:
5.0

Everything promised was delivered so glad I've chosen ubox for my move

Scott B. 
Rating:
5.0

Everything was great just need to have a quicker sign up system

BRANDON B. 
Rating:
5.0

Great experience all around from pick up to drop off. Attentive and friendly staff.

Anthony P. 
Rating:
5.0

Professional staff

Robert G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Danish Q. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The staff was very helpful and nice 👍

Robert L. 
Rating:
5.0

ABC

Richard A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. They go out of their way to make sure you have what you need.

Edwin S.  |  Overall Experience 
Rating:
5.0

Thank you.

Richard A.  |  Overall Experience 
Rating:
5.0

good

FAN C.  |  Overall Experience 
No reviews have been submitted for this location.

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