Customer Reviews for U-Haul Moving & Storage of Point Loma

10,221 reviews

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanner Gates 
Rating:
5.0

Maybe customer service at the desk. Seemed in a rush to get rid of us.

David Dedios 
Rating:
5.0

Customer did not leave a comment.

Hilary Mulford 
Rating:
5.0

Very professional friendly staff , they walked me through process quickly and efficiently .They made the rental process go very smoothly.All my questions and concerns were addressed and thoroughly explained entire process and all my options to me . I would definitely recommend this location again !.

MAUREEN AYYAD 
Rating:
2.0

My reservation was at 9:30am. I arrived at U-Haul at 9:45 am right away the called to see I was coming I told the staff yes so I appreciated that but when I got there the wait was long to check in. And when we discussed if there was something small because I was helping a family member and didn't know how much stuff she had until I went to her storage to check it out there was no flexibility at this location and a little rude also when we finally got the truck the gas in truck was low. Not to where it said it was at so when we went into tell them the line again was long no one to ask without waiting for another 30 min. The reservation said there will be credit if you but gas in but why wasn't there enough gas before we get credit not great service so no I won't be recommending this location.

Lisa Rivera 
Rating:
4.0

Quick visit. Not much to rate

Gary Genser 
Rating:
5.0

Customer did not leave a comment.

Douglas Booth 
Rating:
5.0

I had to do an emergency move and everyone at my u haul location, everyone on chat, and everyone who took my calls were amazing understanding friendly warm and helpful. I would not have been able to retrieve our belongings without you. Thank you.

Destiny Cooper 
Rating:
5.0

Customer did not leave a comment.

Peter Hudson 
Rating:
4.0

Great service on time and efficient

Henry Franklin 
Rating:
3.0

Customer did not leave a comment.

Shawn Cunningham 
Rating:
5.0

Everything perfect. Thank you so much.

Mimi Swenson 
Rating:
5.0

Customer did not leave a comment.

Jason Robinson 
Rating:
5.0

Quick , prompt and easy process

Henry Underwood 
Rating:
1.0

Uhaul was completely empty on pickup. With gas light on.

JACQUELINE ONWUZURIKE 
Rating:
5.0

The beat rate guarantee is a little confusing. I couldn't understand why my rate was so different at first. But once I understood I was grateful for it

Destiny Cooper 
Rating:
5.0

Customer did not leave a comment.

George Najjar 
Rating:
5.0

Very easy online order and pick up. Staff knowledgeable, helpful, and pleasant.

Diana Saucedo 
Rating:
5.0

Customer did not leave a comment.

francisco rufino 
Rating:
5.0

Customer did not leave a comment.

Sally DeMassi 
Rating:
5.0

Customer did not leave a comment.

christopher estrada 
Rating:
5.0

Very easy to rent at this location. The crew is on the ball and using the app is well implemented here. This location is my first choice.

Jeffrey Oakes 
Rating:
5.0

Customer did not leave a comment.

Summer Canfield 
Rating:
5.0

Nothing! The service people were friendly and efficient. I needed an extension for my rental and it was granted immediately. The paperwork was complete and the pricing was as quoted per the website. Easy!

Jon Maniscalco 
Rating:
3.0

Customer did not leave a comment.

Gary Poirier 
Rating:
5.0

Amazing customer service. Very organized team.

DAMIAN FELICIANO SILVA 
Rating:
5.0

Customer did not leave a comment.

Pauline Bonifazi 
Rating:
5.0

I made a reservation on the phone with corporate to have some towing wire work done. The actual store called me about my appointment. I told him I needed to cancel and when I placed they would only hold my card for the reservation. The person at the store said they charged my card for the total. He reversed the charges.corporate needs to make sure they understand the process.

William Graham 
Rating:
1.0

We made our reservations in the store. The pick up time was changed 3 times not by our choice. The pick up location was changed 3 times. The car dolly was broken so we had to change to a car hauler. After we completed paperwork, it was accidentally charged to another customer so we had to redo it. The app does not work well. We picked up our truck first. Later came back for the car hauler. First they told us we already got it. We said no we told you we would be back at 1. Then he said it was canceled but we said no, we didn’t. So he said he would fix it. In the end the man’ said he was sorry and helped us load our car on the car hauler. Also, the appointment center never called the day before. We received a text that said we would receive a call before 5. We were panicking and called ourselves close to 5 as we were driving to the u-haul to work it all out.

Michael Williams 
Rating:
5.0

Everyone working at this location was knowledgeable, helpful, and friendly. The entire process from check-in to return went smoothly. Great job! Thank you.

Jeffrey Oakes 
Rating:
4.0

After I arrived to pick up the van I rented for 3 hrs., I was given a price that twice what the advertised rate of $19 per day, not to mention the additional 1/4 tank of gas ($15) I paid for when I returned the van, which I wasn’t credited anything. I returned the van within 2.5 hours and considered this interaction “false advertising”! The staff were very professional and helpful and I don’t blame them, but this type of “bait and switch” should be illegal and unlawful!

Gary Urtiaga 
Rating:
1.0

not only where the employees rude and unprofessional they said personal information about customers on the speaker phone which is an invasion of privacy also the uhaul smelled extremely awful! horrible customer service!

robert landa 
Rating:
5.0

Customer did not leave a comment.

Travers Ruel 
Rating:
5.0

Customer did not leave a comment.

Donald Sciascia 
Rating:
2.0

Truck smelled of urine, was told that i have to purchase a lock and the guy recommended a lock that didnt fit (did not realize it until I went to try it on which was well after i left the lot).

Kavin Hariharan 
Rating:
4.0

I was surprised to find out at the front desk that a second contact is required for rental given that during the online reservation that piece of information was not mentioned. Also, the utility dolly wheels were worn out.

Nadeem Afana 
Rating:
5.0

To be honest having the customer service call center is really efficient, allowing the people at the on-site stores to focus on other matters, quick and easy booking updates and checking out and then, all the stuff are amazing call center and on site enjoyed this rental as I have in the past everybody deserves raises!!!

Christopher Menkov 
Rating:
4.0

Customer did not leave a comment.

Frank Nutter 
Rating:
5.0

Customer did not leave a comment.

james mcfaul 
Rating:
5.0

Friendly staff

Julia Currier 
Rating:
5.0

Customer did not leave a comment.

Erika Brown 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hart 
Rating:
5.0

The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.

Sandra borrego wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Mccool 
Rating:
5.0

The U-HAUL crew worked very hard and finished the hitch installation ahead of schedule. This was nice because I needed to stay while the work was being performed. Also, the crew was very personable and I enjoyed my time talking with them while they installed the hitch. This location and crew are my 1st choice whenever I need U-HAUL's services. I highly recommend this location.

Courtland Thomas 
Rating:
5.0

Customer did not leave a comment.

ALEX HOUPIS 
Rating:
5.0

Great service

Daniel Hall 
Rating:
1.0

Customer did not leave a comment.

Erika Brown 
Rating:
4.0

Customer did not leave a comment.

David Flowers 
Rating:
5.0

Jesus was extremely helpful. Great customer service.

George Sutterfield 
Rating:
5.0

Customer did not leave a comment.

Steven Mathainske 
Rating:
4.0

Customer did not leave a comment.

Lynda Gaddies  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Byrn 
Rating:
5.0

Customer did not leave a comment.

Alexander Tuna 
Rating:
5.0

Customer did not leave a comment.

Michael Henderson 
Rating:
5.0

Customer did not leave a comment.

Juan Bustamante 
Rating:
3.0

counter check-in was slow, only one person on the front counter but overall average service

Thomas McIlravy 
Rating:
5.0

Customer did not leave a comment.

Jon Belsha 
Rating:
5.0

Customer did not leave a comment.

Andrew Tamez 
Rating:
5.0

I would like to add, Randy and his coworker from Your Best Movers did an excellent job loading and unloading. They were fast and efficient, professional, offered great customer service, and even offered to assist with setting up furniture. Overall, great job!

NATHAN RUIZ 
Rating:
3.0

Customer did not leave a comment.

Gustavo Zertuche 
Rating:
5.0

Employees very friendly and the hitch install was seamless and quick! Very professional.

Jack White 
Rating:
5.0

They were ready when I needed to pick and drop off was a breeze too. The app helped with checking in First time I had used

Van Angleman 
Rating:
5.0

Customer did not leave a comment.

Ray Martinez 
Rating:
3.0

Checked in 24 min before appointment and return time was changed to 30 min earlier. Went to check out the trailer taillight wires were hanging and didn't work on passenger side. One other marker light also did not work. It took an hour to fix. The rubber keeper for the rear safety chain was also missing. Previous big damage to the dricer side fender also had not been marked or noted on the verifivation pictures. Workers were plesent but aparrent maintenance was not preformed.

William McGuire 
Rating:
5.0

Customer did not leave a comment.

Adam Marston 
Rating:
5.0

Always clean

LORI DEASON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria walker 
Rating:
4.0

Pick up and drop off were super easy. Thanks again.

jacob barret 
Rating:
4.0

Customer did not leave a comment.

abner gomez 
Rating:
5.0

Efficient and flexible. Just what we needed.

Rita Fucella 
Rating:
5.0

Customer did not leave a comment.

Peggy tacchino 
Rating:
5.0

Customer did not leave a comment.

Peter Shepherd 
Rating:
5.0

Customer did not leave a comment.

Leon Stratton 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GREENE 
Rating:
4.0

The trillers ramp slides out completely when you pull it out. Has been over looked for 2 or 3 years. Was rhe same trailer I rented back then same issue.

Juan Ortiz 
Rating:
5.0

Customer did not leave a comment.

Michael Mitsoglou  |  Overall Experience 
Rating:
5.0

All individuals who we came in contact with were knowledgeable and frienedly.

Becky Hilgers 
Rating:
1.0

I was forced to go here from another location, wasting tons of time and not knowing if they would try and charge me extra because I drove farther, to a different location because the previous one said they were "full." Clear as mud. Terrible

Alireza Alivandivafa 
Rating:
5.0

Customer did not leave a comment.

Brian Tash 
Rating:
4.0

This location was great, however, your online reservation team gets a zero. They screwed up the reservation, then moved it to a location that closed an hour before my planned arrival. Luckily these guys were open and handled it.

christopher george 
Rating:
5.0

Rick was very effective, efficient, and helpful in getting us the Cargo Van we reserved. Felt that UHaul was a little stingy in the fuel adjustment calculation.

Arthur Edelman 
Rating:
1.0

Such an odd experience. Your fuel policy is opening you to a lawsuit eventually. First I’m given a cam out of gas and told that if I return it with a quarter tank I’ll get a credit. Then it runs out of gas before leaving the lot. Then I get a van with a quarter of a tank. Drive 8 miles and get charges thirty extra dollars because it slipped below a quarter of a tank. $30 means nothing to me but it does to someone. This is an aweful practice. Everything should go out with a full tank and delivered back with a full tank. No chance for breakage there. I’ll be considering my options

Timothy Tourek 
Rating:
5.0

Customer did not leave a comment.

Mark SwaRtz 
Rating:
1.0

The trailer was damaged in multiple locations upon receiving it. Three hours into my cross country drive, the tire blew out and could’ve caused critical damage to the asset being transported and or danger to people driving behind me. I’m not happy with this experience at all and would like for someone to contact me in regards to this at (843) 460-2503

Ryan Belida 
Rating:
5.0

Customer did not leave a comment.

Kendall Crawford 
Rating:
5.0

Customer did not leave a comment.

James Hopkins 
Rating:
5.0

Customer did not leave a comment.

Earl Miller 
Rating:
5.0

Customer did not leave a comment.

Chris Goodman 
Rating:
5.0

Customer did not leave a comment.

dave angel 
Rating:
4.0

I originally made my reservation at a closer location to make sure I was within my mileage given. The day before the moved my pick up location to a location farther away from me and it caused me to redo my plans to accommodate for traffic and a longer drive. I would have like to seen Uhaul have my reservation set up at the location I reserved 2 weeks in advance to accommodate me. With all this I barely made my mileage allowance by 3 miles. Would have been upset if I had to pay for extra miles

Tim Testa 
Rating:
5.0

Customer did not leave a comment.

Deborah Miller 
Rating:
5.0

Customer did not leave a comment.

Nicole Steward 
Rating:
5.0

Easy pick up and drop off

rhondda begley 
Rating:
5.0

THANK you for making my move smooth

KIMBERLY WILLIAMS 
Rating:
4.0

Great experience

Matthew Gates 
Rating:
5.0

The guy who checked me in was so nice and helpful!

Alexander Bahrami 
Rating:
5.0

Amazing

cameron cruz 
Rating:
5.0

Customer did not leave a comment.

Derek Gallup 
Rating:
5.0

Customer did not leave a comment.

Stefano Martellucci 
Rating:
5.0

Customer did not leave a comment.

Stephen Ronge 
Rating:
5.0

Customer did not leave a comment.

Edward Maestas 
Rating:
4.0

Staff were amazing and helpful! Unfortunately, the truck I rented had a urine odor inside and some questions staines that I had to clean and disinfect with Clorox wipes.

Nathaniel Ramirez 
Rating:
1.0

Gas tank was half a tank below what was on the form. Cargo door was padlocked shut.

Michael Stifano 
Rating:
5.0

The staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.

Dakota Godden  |  First Impressions 
Rating:
5.0

I tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental

Angela Gonzales  |  Overall Experience 
Rating:
5.0

Whenever I needed assistance, anyone I asked helped me . The place and staff are great.

DORIS HERM  |  Overall Experience 
Rating:
2.0

Person helping in the office made several mistakes and cost me a lot of time.

Alma Venegas  |  First Impressions 
Rating:
5.0

Lots of help! Very nice staff!

Cassie Hebdon  |  First Impressions 
Rating:
1.0

To begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.

Mikaela Wild  |  Overall Experience 
Rating:
2.0

In the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.

GINA MANNING  |  Overall Experience 
Rating:
3.0

+ very expensive for the tiniest unit, ++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit +++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own

ani zadikyan  |  Overall Experience 
Rating:
5.0

Very friendly Employees Thank you👍👍

Evelyn Soto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Serrenia Sandmire  |  Overall Experience 
Rating:
5.0

Great service!

Jeremy Bruso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Creighton Arial  |  First Impressions 
Rating:
5.0

Very nice

Robert Welsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Welsh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Devon Craddock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Tice  |  Overall Experience 
Rating:
3.0

While over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.

Baltazar Martinez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynda Gaddies  |  First Impressions 
Rating:
1.0

I came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.

Dylan Streshly  |  Overall Experience 
Rating:
5.0

I guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!

nancy buckley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martin Boyd  |  Online Move In 
Rating:
5.0

great staff, the guys were very helpful and accommodating!

Joseph Lease  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angel Gibbs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tara dwyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie LaRowe  |  Overall Experience 
Rating:
4.0

Alan, John were amazing

Bernadette Dunn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie LaRowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KIM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kirkendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KIM  |  First Impressions 
Rating:
4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Ken Denison  |  Online Move In 
Rating:
2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Paul Cromwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Macturk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kirkendall  |  First Impressions 
Rating:
5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Karen Kittel  |  Overall Experience 
Rating:
5.0

Amazing staff. Very friendly and helpful.

Karen Kittel  |  First Impressions 
Rating:
5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Whitney Costello  |  First Impressions 
Rating:
4.0

Very friendly and helpful.

George Dinsmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rashanda lawyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Hoover  |  First Impressions 
Rating:
4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Andreas Burkhardt  |  Overall Experience 
Rating:
5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Claudia Velazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIE OSBORNE  |  Overall Experience 
Rating:
5.0

Very helpful

rashanda lawyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom sears  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom sears  |  First Impressions 
Rating:
5.0

Please don’t change a thing.

Michael BROWN  |  First Impressions 
Rating:
3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Angela Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph J Strauch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lydia mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salina anderson  |  Overall Experience 
Rating:
5.0

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

robert barry  |  Overall Experience 
Rating:
5.0

The entire staff, especially Dalton, was awesome!

Roger Kube  |  First Impressions 
Rating:
5.0

Everyone was very helpful and professional. Great experience!

Jamie Moorhouse  |  Overall Experience 
Rating:
4.0

Everything was fine.

Beverly Susan Henry  |  Overall Experience 
Rating:
5.0

The girl that took care of me was so nice and helpful.

Norma Tsutsui  |  First Impressions 
Rating:
4.0

These guys were great all around. Fast friendly service.

JAMES KING  |  Overall Experience 
Rating:
4.0

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

DAVID HARTMON  |  Overall Experience 
Rating:
5.0

Very friendly service and easy!

Carol Fowler  |  First Impressions 
Rating:
4.0

Great experience with a very good staff of employees.

Fred Murray  |  Overall Experience 
Rating:
5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Joseph J Strauch  |  First Impressions 
Rating:
5.0

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Amber Haralson  |  Overall Experience 
Rating:
5.0

The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Courtney Nahlous  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Amber Haralson  |  First Impressions 
Rating:
5.0

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Caitlin Day  |  First Impressions 
Rating:
5.0

Great staff....thank you

Gregory Brownell  |  Overall Experience 
Rating:
2.0

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

crystal abbott  |  Reservation 
Rating:
5.0

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Samela St. Pierre  |  Overall Experience 
Rating:
1.0

Horrible customer service.

MICHAEL MERGEN  |  Reservation 
Rating:
3.0

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Molly Lecates  |  Overall Experience 
Rating:
1.0

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Johnathan Morales  |  Overall Experience 
Rating:
1.0

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.

Randy s Larson  |  Overall Experience 
Rating:
5.0

No comments

Gail D Richardson  |  Overall Experience 
No reviews have been submitted for this location.

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