Customer Reviews for U-Haul Moving & Storage of Peterborough

6,196 reviews

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd, Cross streets Hilliard St and Water St. Hilliard runs into our driveway.)

(705) 201-5329

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd, Cross streets Hilliard St and Water St. Hilliard runs into our driveway.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Looking forward to using my new hitch! Great service, Thanks again!

Carlie Vautier 
Rating:
5.0

Keep up with the excellent customer service.

Robin Grills 
Rating:
5.0

Nothing

Mark Wickens 
Rating:
4.0

Very helpful, quick, convenient and respectful. Thank you

John Foote  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Brazier 
Rating:
5.0

Customer did not leave a comment.

Alayna Wood 
Rating:
5.0

Customer did not leave a comment.

Steve PAUL 
Rating:
5.0

Customer did not leave a comment.

Tim Moore 
Rating:
5.0

Customer did not leave a comment.

RICHARDF BROOM 
Rating:
5.0

It was a great experience

Ted Charlton 
Rating:
4.0

Started with going in to book a truck and was advised by the young attendant that I would get a call within 48 hours of the rental date for payment. Got a call 48 hours before rental from a location 50km from home saying they had a smaller truck for us to pickup at their location. I was not interested in that option, at all. They kindly told me to call head office. It took 3 attempts to connect, in the meantime I was at the U-Haul depot in Ptbo. Head office advised there was a truck I had reserved that I would be able to rent. I stayed in the depot to confirm this. The young male attendant was lovely but kept using the term “we should” have a truck for you. I needed more than should. The general manager was hearing my questions and came to help out. However, the general was condescending toward the young staff, spoke poorly of his abilities in front of me and dismissed the staff suggesting he go outside and do something. One the young staff was gone, be spoke negatively about his abilities again. I told him I felt the staff had done ok, but that his management style was upsetting and unprofessional. We completed the transaction with him advising me that “you don’t have to move, you get to move”. Strange thing to say, I was moving my daughter, how does he know peoples circumstances? I was leaving the depot, there were now several customers waiting and the manager was the only one working the desk. I heard the next customer say “well, you’ve had quite the morning”. The customer was laughing, as was the manager, who then replied, “yes can you believe some people”. I was appalled by the entire encounter. He knew I was still in the building and could hear them. I was certainly well rewarded for this dealing with a new truck that was clean and great to use. However, I will share this story and never recommend that location to anyone. The staff are not the issue, the manager is.

Theressa Aagesen 
Rating:
5.0

This is the best location I've used , friendly helpful customer service

Mike Neville 
Rating:
5.0

This is the best and only location I would use.

Glenn Jensen 
Rating:
4.0

Dropped the vehicle off without issue. Have not heard anything back so I assume all is well.

Brad Doyle 
Rating:
5.0

Customer parking was located a long walk away from where I left the truck, which was very inconvenient. Many of your trucks were parked in the lot in front of the office where it would be better to park Customer cars.

Paul Cragg 
Rating:
5.0

I dealt with Gibson and Natalie, service was phenomenal! 100% satisfying experience!

Timothy Rae 
Rating:
5.0

Customer did not leave a comment.

Drew Ridpath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenard Hall 
Rating:
5.0

Nothing. It can’t get much better.

CHARLIE ANDOLSEK 
Rating:
5.0

Prices are high for the truck rental for the day. That is out of location's control. Everyone who was working at this location was absolutely fabulous.

Meghan Graham 
Rating:
4.0

Customer did not leave a comment.

Perry Zopf 
Rating:
5.0

Customer did not leave a comment.

steve NEMETH 
Rating:
5.0

Customer did not leave a comment.

Andrew Allison 
Rating:
3.0

Customer did not leave a comment.

James Ed Millson 
Rating:
5.0

The gas meter reading was not quite accurate but was remedied.

Evelyn Moreau 
Rating:
5.0

Customer did not leave a comment.

Judith Powers 
Rating:
5.0

Customer did not leave a comment.

Andrew John Romig 
Rating:
5.0

Customer did not leave a comment.

Pamela Johnson 
Rating:
5.0

Customer did not leave a comment.

Kevin Houston 
Rating:
5.0

Customer did not leave a comment.

alan sargeant 
Rating:
5.0

Customer did not leave a comment.

Heather Sanders 
Rating:
1.0

Workers slow

tus yevhen 
Rating:
5.0

excellent service, friendly and professional staff

John Kennedy 
Rating:
5.0

Excellent service

Aditya Singh 
Rating:
5.0

The one thing is that I paid the whole balance with my debit card so the hold of $86 and change on my Visa should be back on my credit card by now. I rented the truck on February 28th 2024 and today is February 29th 2024 and I still haven't got the refund. I hope I will get it back today. Tracy Bartley

Tracy Bartley 
Rating:
5.0

Customer did not leave a comment.

Leo Barry 
Rating:
5.0

Staff was friendly and efficient.

Jose Ferreira  |  First Impressions 
Rating:
4.0

Make return of truck go quicker. Its a long enough day moving without hassle of checking in vehicle

Lori Harrod 
Rating:
5.0

The staff is awesome at this location. All very knowledgeable and show their pride working for U-Haul and it comes through with the customer service .

Cory Small 
Rating:
5.0

Both staff members that I dealt with were very knowledgeable and helpful. I didn't get the females name that assisted me with the pick-up of the trailer however, Owen was very helpful when I dropped the trailer off.

Catherine OBrien 
Rating:
5.0

Nothing everything was perfect

Jenna Glover 
Rating:
5.0

Customer did not leave a comment.

paul laughlin 
Rating:
4.0

Customer did not leave a comment.

Cameron Wiginton 
Rating:
3.0

The cargo door was frozen shut and required some work with a tool to open it. Also did not have washer fluid. Dangerous on wet roads.

Karen Smith 
Rating:
5.0

Great place and accommodating personnel.

EDWARD DUMPAR   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Wakefield 
Rating:
1.0

Customer did not leave a comment.

Erik Oliver 
Rating:
5.0

Customer did not leave a comment.

Bruce MacTaggart 
Rating:
5.0

Friendly staff

Carson Donahee 
Rating:
1.0

Was offered discount to deliver to a location that is not designed for u haul drop off, did NOT tell me to drop at a restaurant in the middle of nowhere by 6pm. Was prompted to drop off BY 9am the next day when it wasn't convenient. We drove to designated place by 9pm and no one or sign or key box was available. Decided to leave at a registered uhaul drop off with key return. Now I'm being charged $900 more!!! NOT OK!!!!

Sarah-Anne Cooper 
Rating:
5.0

Customer did not leave a comment.

Tanya Skinner 
Rating:
5.0

The staff was courteous and very friendly.

KAREN WILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Octave Fournier 
Rating:
5.0

Customer did not leave a comment.

Janice Rider 
Rating:
5.0

Customer did not leave a comment.

Paul Plant 
Rating:
5.0

Customer did not leave a comment.

Derrick Palmateer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Macpherson 
Rating:
5.0

Customer did not leave a comment.

Carling Dewar 
Rating:
5.0

Customer did not leave a comment.

BRUCE CUMMINS 
Rating:
5.0

Second time doing this

Amanda Shea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorrie Powers 
Rating:
4.0

Customer did not leave a comment.

Jeney Nagarajah 
Rating:
5.0

Customer did not leave a comment.

SAI BHUSHAN 
Rating:
4.0

Could t return the trailer online process didn’t work. When taking the trailer the verification of the trailer I couldn’t upload to you site. Didn’t work. Just error code

Michael Perris 
Rating:
5.0

Customer did not leave a comment.

Glenn Dee 
Rating:
5.0

Excellent location with ,great staff , my experience was flawless.

Glen Ellison 
Rating:
5.0

Customer did not leave a comment.

Wayne Shields 
Rating:
5.0

Customer did not leave a comment.

Christopher Parker 
Rating:
5.0

The people here have always been helpful, efficient and cheerful. Always a pleasure to use this Uhaul location.

Victor Cyr 
Rating:
5.0

I don’t have any negative things to say. Service was excellent and friendly.

seth armstrong 
Rating:
1.0

Have someone available in case of unforseen circumstances, the only winner in my case was u haul as your delay didn't cost you anything

DANNY Coulson 
Rating:
5.0

Customer did not leave a comment.

Angie Newton 
Rating:
5.0

Nothing. The customer service by both people I dealt was was outstanding. I wish more companies had the kind of customer service this location has. Well done. I’d give them 11 starts out of a 10 star rating

Mark Murack 
Rating:
5.0

Awesome customer service !!

Zaid Yusufani 
Rating:
5.0

Nothing. Excellent customer service.

Andrew Allison 
Rating:
5.0

Cannot say enough good things about this establishment!

Kenneth Howse 
Rating:
3.0

On your website when showing trailers it should state whether or not it has a ramp. The trailer we had did not have a ramp and it caused us a lot of extra time/energy to load our motorcycle. Also the metal floor in the trailer was extremely slippery…Thank you, we will use U-Haul in the future 😀

Stephen Tran 
Rating:
5.0

Customer did not leave a comment.

CHAD MACDONALD  |  First Impressions 
Rating:
4.0

My only criticism is that we didn't know the unit was on the second floor of the building and there were no instructions on how to move in and no elevators. However, the unit was very clean and someone came to help us right away.

Gina Lee  |  Online Move In 
Rating:
5.0

Service was excellent job done well and on time Staff was very friendly and helpful Best I haul experience yet Fred

Fred Schlichthorn 
Rating:
5.0

The young person who supported the rental was helpful and encouraging. Upon arrival in the early evening, he accompanied me to my car as it was dark.

Leanne Bayley-Goble 
Rating:
5.0

Simple easy process when picking up and dropping the truck off. Both employees were polite & courteous.

Shaun McNevan 
Rating:
5.0

This location is consistently well-stocked with the equipment I need. The staff are authentically friendly and knowledgeable, and work really hard to keep the equipment and the grounds in great shape. Most recent rental was the 6x12 ramp trailer: solid reliable build, surge brakes functional, LED lighting all bright and professional-looking.

MARCUS ELIA 
Rating:
5.0

I really like the Water St location and how it was organized. Will use in future

Christy Haldane 
Rating:
5.0

Customer did not leave a comment.

Maureen French 
Rating:
5.0

Staffs great . Knowledgable. Helpful

Cody Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan McGinnis 
Rating:
5.0

Nothing. Your shop does great work. Facility inside and out is always clean maintained and organized. Staff are friendly and knowledgeable. I will continue doing service with U-Haul.

Dane Record 
Rating:
3.0

I spoke with the person I made the reservation with, that I was certain I was going to go over the gas limit and she disregarded me- and I got charged $45 extra for gas. My experience would have been better if employees listened and worked with my concerns to avoid extra charges instead of telling me I was being silly and then charging me $45.

Phayth Moore 
Rating:
4.0

Customer did not leave a comment.

David Tyndall 
Rating:
5.0

Customer did not leave a comment.

Trevor Allen 
Rating:
5.0

Customer did not leave a comment.

Lenard Pipitone 
Rating:
5.0

Everything was nice. I’m so glad for the customer service, neat vehicle, and it took me just one trip with the 10 ft truck. There was a lot of space and it was worth the purchase. I wish there was an option to tap to pay. I didn’t bring my physical card but luckily, my dad was there with his.

Harriet Egukawhore 
Rating:
5.0

Customer did not leave a comment.

Shelley Hogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kandra Sommervill  |  Overall Experience 
Rating:
5.0

Staff members were well informed and very helpful throughout the process.

Janice Rider  |  First Impressions 
Rating:
4.0

Overall, we are repeat customers for a few years now and due to the staff always 100% helpful, especially Sue and Alise and the new guys too especially Gibson, we will remain 😀 The only issue of concern, almost each time we are there, especially today, the bathroom facility is always very dirty and lack of toilet paper. Perhaps more hours for cleaning, need to be alloted for this area. It is a very busy place, and am sure it's hard to keep up with this specific washroom, especially month end thier busiest time I'm sure. Happy New years to all the Staff at uhal, love you guys. ❤️.

Pam Pomeroy  |  Overall Experience 
Rating:
5.0

It’s a very good service!

Sukurat Sarafadeen 
Rating:
5.0

Customer did not leave a comment.

Jeff Record 
Rating:
5.0

Customer did not leave a comment.

Trevor Logan 
Rating:
5.0

Nothing. Everything was great from start to end. Only negative comment I would make is having a better parking area for customers to leave their vehicle. Parking was very far from entrance and leaving of truck when finished plus you were backing onto grass with little turning room.

Warren Elcombe 
Rating:
5.0

Customer did not leave a comment.

Robert Moncrief 
Rating:
4.0

Customer did not leave a comment.

Randal Grundy 
Rating:
5.0

The staff at 900 water street uhaul are polite, friendly and professional. I would recommend this location all the time. Thank you and have a Happy New Year

Tracy Bartley 
Rating:
5.0

Always a great team

Ron Gaston 
Rating:
5.0

Customer did not leave a comment.

Cecelia Feor 
Rating:
5.0

The store and staff are amazing, but customer service, over phone (another location) was horrible! No help at all.

Bernadette Recker 
Rating:
5.0

Very efficient and friendly

Wendy Piper 
Rating:
5.0

Customer service was great - got us checked in with the right equipment and hooked up and on our way efficiently.

Andy Moeck 
Rating:
1.0

You took it back

Abby Burtch 
Rating:
5.0

Customer did not leave a comment.

Cecelia Feor 
Rating:
4.0

Customer did not leave a comment.

Tanner Hunt 
Rating:
5.0

Customer service was great when I arrived to get the truck, he explained everything to me and got everything ready quickly

Megan Perks 
Rating:
5.0

I wish the main sliding door from the entrance foyer into the storage area was unlocked and working for access until 10pm - if you have something big to move in and out after office hours, that door being locked essentially limits one's access hours to office hours...

ALEXANDER CANNON  |  First Impressions 
Rating:
5.0

Amazing , quality service at main Uhaul on Water street in Peterborough... it was quick , very professional and efficient just the way it should be

Peter Manson 
Rating:
5.0

Glenn and the staff at the water street uhaul facility are exemplary in their work ethics and the storage space was always above average in cleanliness even during COVID. It was my pleasure to deal with them. Your's truly, W. Adams

Wesley Adams  |  Overall Experience 
Rating:
5.0

We will always choose u haul for any of our storage needs and recommend others to also ..excellent service and so helpful and accomidating..👍👍

Mary Green  |  Overall Experience 
Rating:
5.0

Second time renting, got a free month, bonus!

George Gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryl Bourgeois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodie Hood  |  Overall Experience 
Rating:
3.0

Staff are rude/not friendly. Spiders are out of hand. Bathroom is really dirty and unkept.

candice langdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID KAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Mark Howlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLE ANN MCCULLOCH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAVANNAH KERR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Haddow  |  Overall Experience 
Rating:
5.0

We were thrilled with how you took in my new husband's belongings, while we awaited our new home! Thank you!

ANNETTE WHITE  |  Overall Experience 
Rating:
4.0

The staff that checked us in was so friendly, quick, and happy to help even though I got there very close to 5pm at closing and it held her up a few minutes. I Drove for four hours so it was so nice to be greeted with good customer service! I didn’t give it 5 stars because the spiders outside surrounding the pin pad to get in was so uncomfortable. If I was alone I would not have been able to get close enough to get in. They are everywhere, hanging overhead at the loading dock too, hundreds, and for someone with arachnophobia it made for a terrible experience. Once inside the facility was clean and bright.

candice langdon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIEGAIL-DIANA LAVIGNE  |  Overall Experience 
Rating:
5.0

Great place to store items, we loved the security of it. The staff was great, always polite and so helpful.

Sheryl Hardy  |  Overall Experience 
Rating:
5.0

Exceeded my expectations. Wonderful facility.

Christine Mc Kenzie-Knight  |  Online Move In 
Rating:
5.0

I would have stayed if I wasn’t moving to Belleville. Very happy with the U-Haul service!

Samantha Gleeson  |  Overall Experience 
Rating:
5.0

Thankyou for an excellent storage facility it was clean dry and secure. The customer service we received whenever we went to the store or needed something was 100% excellent-thankyou Uhaul

Tracey Kelly  |  Overall Experience 
Rating:
5.0

All areas of your business & storage were Kept extremely clean, climate controlled & secure! Management & staff very helpful, courteous & knowledgeable. I would highly recommend this facility! A1

Ernest Collett  |  Overall Experience 
Rating:
5.0

Great experience.

Rendell BUMSTEAD  |  Overall Experience 
Rating:
5.0

I have used U-Haul many times over the years at various locations and this one is by far the best. Very well laid out and organized.

Marlene Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Lasenby  |  Overall Experience 
Rating:
3.0

Automatic doors should always be operational.

Tyler Patton  |  Online Move In 
Rating:
5.0

I’ve now scored the hat-trick of services at this location— trailers, trucks, and storage. In every case the staff were friendly and helpful, and the services were pleasant to use and reasonably priced. This is the kind of business model that should thrive, and I’m happy to return whenever the need arises.

MARCUS ELIA  |  Overall Experience 
Rating:
5.0

I have used U-Haul storage before at another location. The Water Street one is the best by far. It is so well organized and laid out. The staff are very knowledgeable and helpful. The return of the truck was easy with their signage and tent to park under and was done very quickly. I wish all of the locations were run and set up as well as this one. Thank you

Marlene Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauro DiCarlo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Frid  |  Overall Experience 
Rating:
5.0

Lori was amazing to deal with, so friendly and accommodating, could not have asked for a better experience

Hillary Dumoulin  |  Overall Experience 
Rating:
4.0

Staff were great , Very impressed with the service ,,most helpful, kind and courteous

Beverley Bradbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Henson  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and knowledgeable

Susan (Sue) Young  |  First Impressions 
Rating:
5.0

Wonderful service, very helpful and polite ! Unit was nice & clean. Amazing facility. Thank you for all your help !

Cheryl Dinsdale  |  First Impressions 
Rating:
5.0

Convenient location, adequate parking. Staff are pleasant and helpful.

ADREA MCLELLAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mario DeFazio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Briand-Lacey  |  Overall Experience 
Rating:
5.0

I've always found them to go above and beyond to help us.

JIM GREZAUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celeste Fox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney Welch  |  Overall Experience 
Rating:
5.0

Great crew of people here!

Dan Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Spyker  |  Online Move In 
Rating:
5.0

The staff was always friendly and very nice to deal with. They were understanding of my situation and patience was nice. We Will be back if we need any of uhaul services again.

Tammy Lewis  |  Overall Experience 
Rating:
5.0

Great service when I opened my account and when I close completely different staffs on shift and they all helped to beyond my expectation.

Melisha Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Brooks  |  First Impressions 
Rating:
5.0

The service I received at uhaul, At 900 water street in Peterborough,Ont ,,, Was great ,,the staff was very helpful, with my request, They were kind, and considerate,,,I could not have asked for better service .. I always use uhaul, for my storage needs …thank you

Beverley Bradbury  |  First Impressions 
Rating:
5.0

Couldn't have asked for better people. Glenn and his staff went above and beyond for me and my son over the last 5 and a half years. I thank you for that.

John Swinton  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Aaron BOLTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Barr  |  Overall Experience 
Rating:
5.0

Very happy with the service, thank you.

Tom Smith  |  Overall Experience 
Rating:
2.0

Hello team, Regarding self storage: 1)Signs posted are misleading. I was under impression that it is 24 hours access but clearly it is not. It is not for 24 hours access and it is from 5 am to 10 pm. I was locked out on one occacion while I was moving my stuff and customer rep over the phone nor store manager was able to help me out. 2) Also I have 2 months worth of credit storage time but store manager wont link it to same locker forcing me to transfer my belongings to another locker in same facility or near by facility which dosenot make sense. Anyways I will check out budget rental next time I need moving assistance. Thanks

Drupad Joshi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucie Barbosa Moss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Isenor  |  Overall Experience 
Rating:
5.0

Was a great experience all around! Staff are knowledgeable and very helpful! We highly recommend !

Phoebe Turk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Partridge  |  Overall Experience 
Rating:
5.0

I used U-Haul storage in Fort Worth, TX and recently Peterboroughs facility. From staff to storage, U-Haul is absolutely the best and most reasonably priced.

Greg Durand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kandra Sommervill  |  Online Move In 
Rating:
5.0

Over the past four years I have dealt with U-Haul's Peterborough, ON location on three or four occasions and must say the great service has been consistent, even during the trying times associated to the Covid lockdowns. Every van I have been rented has been clean and in top working order. The premises are neat and orderly, and the service staff have always been informative and helpful. Thank you for the great value your location has provided to me over the years. Dave Smith, Ottawa, ON

David Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Eden  |  Overall Experience 
Rating:
5.0

Over ten visits 5 stars each visit All staff Unheard of.

James Hughes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elisha Duguay  |  Overall Experience 
Rating:
4.0

My only complaint so far is that I was told in Peterborough it would only be $40 to rent the van for another day. When I was paying for it, I was charged $62.15, which included insurance I wasn’t told about. I decided not to dispute the extra charge but this negatively affected my first impression of UHaul. The person should have been more honest and transparent with the actual price of an extra day. On a good note, I was impressed with the otherwise well informed, helpful and friendly staff. I also loved the idea and convenience of allowing customers to leave unwanted items in the docking area for others who may be interested in them. This is a very caring and earth-conscious idea (saving items from going to landfill that others may enjoy).

Andrew Carvallo  |  First Impressions 
Rating:
4.0

There was a little glitch in the beginning but with face to face conversation was cleared up

Archie Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Davis  |  Overall Experience 
Rating:
5.0

Gibson is awesome ! He was very patient with all my tedious questions . Thank you Gibson! You Rock!

KATHERINE O'CONNOR-HOAG  |  First Impressions 
Rating:
5.0

I have had my articles in storage for over 2 years now and I had a large unit, and I moved a large item out, so I no longer needed the large unit anymore, so they were able to get me the small unit. They are great and very helpful and I wouldn’t go anywhere else!! 👍👍

Evonne Ellement  |  First Impressions 
Rating:
5.0

Excellent facility. Lots of equipment to use to assist moving stuff from dock to storage unit. Friendly staff.

Kathy Schweir  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zalika Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Marietta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Macmillan  |  Overall Experience 
Rating:
5.0

U-haul staff was friendly and accommodating I would recommend your establishment to anyone thank you for your services

Ann Doherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Russell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward Crooks  |  Overall Experience 
Rating:
4.0

Overall experience was great, but the security pad systems were very confusing. It would also be much more beneficial if the big sliding door (inner door) inside would still open after hours when entering. You have to put your passcode in on the second keypad anyway so it seems strange that, that second door can't open then. It was very difficult moving large items through the smaller, normal size door after hours.

Jeremy Albrecht  |  Overall Experience 
Rating:
3.0

*****At the time of move-in, no one explained the open ceiling effects to expect nor did they inform me if there are 10x10 unit WITH A CEILING available at all. The entire facility is nice and really clean EXCEPT that my unit doesn't have a solid ceiling, just an all open air with wire mesh. When I opened my 10'x10' unit EVERYTHING I had in there was coveted in thick dust. I pay a lot of money for the unit and I assumed my items were safe from getting SO dirty or damaged. Some of my items already appear unable to be cleaned by all that so much accumulated dust. I may have to move my storage unit. Plus, I get completely dirty going in to find something. Just touching a box makes my hands covered in dust, not to mention my clothing.

Olga Wcislo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kittrinka Stevens  |  Overall Experience 
Rating:
3.0

Unit door did not work properly

Sam Quinn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia Diotallevi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH KERR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alessandra Defrancesco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Barr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Kuypers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Mead  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen Macmillan  |  Online Move In 
Rating:
1.0

The storage unit I got was on the first story I had to walk up the stairs each time with my luggage.

Sultan Jilani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Scott  |  Overall Experience 
Rating:
5.0

Staff very helpful

Archie Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Dee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Morlock  |  First Impressions 
Rating:
5.0

Glenn was the employee that helped me throughout the time I was renting at uhaul and he was terrific. Answered any questions I had and had a hilarious sense of humour

Sierra Hockaday  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan Malta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Christie  |  First Impressions 
Rating:
3.0

Needs more staff.

Jason Kapoor  |  Overall Experience 
Rating:
4.0

Access to large recycling bins would be awesome. Metal,plastic, paper, wood.

Kirk Wilde  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Fairs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Maclean  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derek Rutledge  |  Overall Experience 
Rating:
1.0

I still don't have after hours access to my unit which is super inconvenient and everyone that I've tried to get to help has been useless, although two employees did try their best, the manager has been beyond unhelpful. This is frustrating and I really don't know how moving the majority of stuff out Aug 7 will work as I may have to move the urgent stuff to another facility .there are too many other things going on to deal with the stress and bs that has been accessing my storage locker. Plus it's super uncomfortable that someone is living in their unit that I need to walk by every time to get to my unit

Andrea Eygenraam  |  Online Move In 
Rating:
5.0

Best storage facility. I wouldn't use anyone else

John Swinton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lesley Mcgill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuong Nguyen  |  Overall Experience 
Rating:
5.0

Good service .

Charles Moret  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xena Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Braithwaite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Watts-Coveney  |  Overall Experience 
Rating:
5.0

I really enjoy working with the staff here I have been coming here for almost 2 years now

Rhonda Kelly  |  First Impressions 
Rating:
5.0

The staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.

Kittrinka Stevens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bernadette Recker  |  Overall Experience 
Rating:
5.0

Excellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.

Seta Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall (Randy) Brethour  |  First Impressions 
Rating:
5.0

The staff was always helpful and friendly. Always a pleasure to do business with

Keith Smith  |  Overall Experience 
Rating:
5.0

I have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. Thank you!

Kevin Knight  |  Overall Experience 
Rating:
5.0

Very friendly Staff, nice clean facility, suited my needs perfectly

Hanna Spinney  |  Overall Experience 
Rating:
5.0

My second time getting a storage unit at this location and it’s always been a good experience.

Michael Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernadette Recker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maxwell mackenzie  |  First Impressions 
Rating:
5.0

Great staff.

Leo Barry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Coulson  |  Overall Experience 
Rating:
5.0

Very easy process. Staff was friendly and helpful

Jodi Lyn Samphire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRETT QUINN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYDIA IRELAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna Spinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Hammell  |  Overall Experience 
Rating:
3.0

Not impressed that I didn’t get any money back for the month I just paid for. Bad business.

Anthony Petrin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brennan Debassige  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Geurkink  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MITCHELLOWEN BROWN  |  Overall Experience 
Rating:
5.0

Staff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.

Leo Barry  |  First Impressions 
Rating:
5.0

Overall, I am satisfied while using Uhaul. As good as it gets!

Jerome Choi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN CADORIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha OUimet  |  Overall Experience 
Rating:
5.0

Super smooth and helpful - thanks a ton!

ALEXANDERROBERT CANNON  |  First Impressions 
Rating:
2.0

We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.

Linda Dupuis  |  First Impressions 
Rating:
3.0

The advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra Morin  |  Overall Experience 
Rating:
5.0

Very professional. The best storage facility I have seen. Thank you.

David Moorhead  |  First Impressions 
Rating:
4.0

The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.

Ryan Paquette  |  Overall Experience 
Rating:
5.0

The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.

Tabitha OUimet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Stewart  |  First Impressions 
Rating:
4.0

The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.

Dennis Kostaki  |  Overall Experience 
Rating:
2.0

I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else

Steve Brown  |  Overall Experience 
Rating:
4.0

I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.

Rebecca Morgan  |  Online Move In 
Rating:
5.0

Best uhaul I've been to.

SHAUNRICK GRANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Woodcock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Cooley  |  Overall Experience 
Rating:
4.0

I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.

Adam wicklum  |  Overall Experience 
Rating:
4.0

Everyone there is helpful nice I will use them again great place to do business with

Robert Cobourn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gillian Pacey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Allan  |  Overall Experience 
Rating:
4.0

Could be more available to answer phone calls

Mark Troughton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COSIMO CIRILLO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany Munns  |  Overall Experience 
Rating:
3.0

No issues but was very expensive. Found a more competitively priced alternative.

Marie-Eve Houde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Bischof  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Watts-Coveney  |  First Impressions 
Rating:
5.0

Thank you for all your services with a big smile 😊

Donna Clarke  |  Overall Experience 
Rating:
5.0

It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.

Kevin Knight  |  First Impressions 
Rating:
5.0

Everything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.

David Geene  |  Overall Experience 
Rating:
4.0

Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.

Mauro DiCarlo  |  First Impressions 
Rating:
2.0

I rented a storage trailer. I thought my stuff would be okay but I should have known it wasn’t going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn’t clean the yellowish brown tint. had to throw away my box spring and shelving unit. can’t believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I’m pretty sure uhaul isn’t going to do anything.

hector sarne  |  Overall Experience 
Rating:
5.0

We chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)

Katherine Roposa  |  Overall Experience 
Rating:
5.0

I have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.

Teuta blackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treysen Hamilton-Smith  |  First Impressions 
Rating:
2.0

When I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.

Anne Wilson  |  Overall Experience 
Rating:
5.0

Excellent service.

GEORGE GIBB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Thornington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Bischof  |  First Impressions 
Rating:
5.0

Excellent staff Glenn has!! Highly Recommend .

pete george  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn Bulka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Geene  |  First Impressions 
Rating:
4.0

Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?

Balan Menon  |  Overall Experience 
Rating:
5.0

Nice place. Good people.

Edward Dampor  |  Overall Experience 
Rating:
4.0

Knowledgeable and friendly staff

Karen Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael Mings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry michael  |  Overall Experience 
Rating:
5.0

Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.

Adam Doyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie Elliott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Doyle  |  First Impressions 
Rating:
5.0

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon Duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Guttman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie Sage  |  Overall Experience 
Rating:
5.0

I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!

Michelle O'Connor  |  Overall Experience 
Rating:
5.0

I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Thank you

Rhonda Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Callaghan  |  Overall Experience 
Rating:
5.0

Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.

Janette Platana  |  Overall Experience 
Rating:
5.0

all the staff are very friendly

jim roach  |  Overall Experience 
Rating:
4.0

The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park

Gail Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebrina Monds  |  Overall Experience 
Rating:
5.0

Easy peasy

Kelly Whetung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda TRIBBY  |  First Impressions 
Rating:
5.0

Excellent facility, just way too expensive for me, had to move to a cheaper facility.

Laura Brittain  |  Overall Experience 
Rating:
4.0

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie Woolacott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan Mohamed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven Greig  |  Overall Experience 
Rating:
5.0

I had a good experience over all with the exception of a few minor computer issues that were ironed out quickly

Amanda Godin  |  Overall Experience 
Rating:
5.0

Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!

Tanner Edwards  |  First Impressions 
Rating:
4.0

Jenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.

Jennifer Hickey-Hinan  |  Overall Experience 
Rating:
4.0

Sanitizer needed for public use carts

Jame Burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Adderley  |  Overall Experience 
Rating:
5.0

Amazing team, very helpful and accommodating. Would deal with them again.

Cary Reid  |  First Impressions 
Rating:
5.0

The staff were very friendly and very helpful. I have already recommended your location to a few people.

Sheila Letts  |  Overall Experience 
Rating:
5.0

Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!😀😀👍👍

pete george  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Kelly  |  Overall Experience 
Rating:
5.0

There is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.

Maria Digirolamo  |  Overall Experience 
Rating:
5.0

The staff member that assisted me was incredibly helpful.

Deanna Guttman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail LeSarge  |  Overall Experience 
Rating:
3.0

My only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I’m not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.

Sydney Thring  |  Overall Experience 
Rating:
5.0

I honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.

Hannah Fortin-Doner  |  Overall Experience 
Rating:
5.0

Thank you for everything!

Paul LeFave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shadreck chanza  |  Overall Experience 
Rating:
5.0

Already left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!

kevin berg  |  Overall Experience 
Rating:
5.0

Very highly recommended. Prices fair, service efficient and staff friendly.

Scott Warwick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIM THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Gunther  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Yank  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly. Made my experience moving in great!

matthew ali  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sian Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Curtis  |  Overall Experience 
Rating:
4.0

Excellent staff. Will recommend to other people

Karen Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen French  |  First Impressions 
Rating:
1.0

It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that’s 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!

Meggan Waddell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Robertson  |  Overall Experience 
Rating:
4.0

The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.

Kelly Chesney  |  First Impressions 
Rating:
5.0

We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.

Chad Rupert  |  Overall Experience 
Rating:
4.0

Not being your best client; understanding staff helped

Amber Woolacott  |  Overall Experience 
Rating:
5.0

everything went very smoothly

Phylis McGowan  |  Overall Experience 
Rating:
3.0

An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.

DONALD HANCOCK  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful.

Phyllis Naccarato  |  Overall Experience 
Rating:
5.0

Excellent service

Tristan May  |  First Impressions 
Rating:
4.0

We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.

Mary Moher  |  Overall Experience 
Rating:
5.0

Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank you

Natalie Montanaro  |  First Impressions 
Rating:
5.0

Always great service here.

Amanda Drake  |  Overall Experience 
Rating:
5.0

I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.

Caroline Meagher  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. Would recommend them.

Cheryl O'Brien  |  First Impressions 
Rating:
5.0

Great experience

Beverly Saunders  |  Overall Experience 
Rating:
1.0

Store manager was nuts.

Lindsey D'silva  |  Overall Experience 
Rating:
5.0

Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

Keegan Love  |  First Impressions 
Rating:
5.0

Always a pleasure dealing with the people at this location!

JOHN LARSON  |  First Impressions 
Rating:
5.0

Worked well. Thanks.

Philip Ashdown  |  Overall Experience 
Rating:
3.0

App didn’t work to pick up

Patrick Assinck  |  Overall Experience 
Rating:
5.0

Excellent all round. No complaints! Good job!

KATHY BERTRIM  |  Overall Experience 
Rating:
5.0

Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Patricia J Smith  |  Overall Experience 
Rating:
5.0

It was very easy to get to and easy to transport

Tuvya Rokach  |  Overall Experience 
Rating:
4.0

Very satisfied

David Harvey  |  Overall Experience 
Rating:
5.0

Very friendly , very clean, price is great!

Jennifer Hiltz  |  First Impressions 
Rating:
5.0

I loved it

Blessing Uja  |  Overall Experience 
Rating:
5.0

Very happy with the service and use of he facility

Andrew MacLeod  |  Overall Experience 
Rating:
5.0

Was a great experience.

JAMIE MADDISON  |  Overall Experience 
Rating:
5.0

This was my first experience renting a storage unit so I didn’t know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.

Mariann Marlow  |  Overall Experience 
Rating:
3.0

Long wait times to pick up uhaul and storage unit, but rest of service was good.

Melanie Thomas  |  Overall Experience 
Rating:
5.0

Excellent facility staffed by friendly, helpful staff.

FERGUS MCNEIL  |  Overall Experience 
Rating:
5.0

Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him

Mary Gordon  |  Overall Experience 
Rating:
1.0

This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me

jenifer de young  |  Overall Experience 
Rating:
5.0

Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!

Alexander Cormier  |  Overall Experience 
Rating:
5.0

.

Lisa Dunbar  |  Overall Experience 
Rating:
5.0

The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.

Lee Blanchard  |  First Impressions 
Rating:
4.0

Good overall erperience.

John Squazzin  |  Overall Experience 
Rating:
5.0

Glen was great

Cynthia Collier  |  Overall Experience 
Rating:
5.0

very clean, very secure feeling with lots of carts for convenience.

James Bartlett  |  Overall Experience 
Rating:
5.0

Definitely would have no problem using this place again

Alli Randall-Hillier  |  First Impressions 
Rating:
5.0

Great place , would definitely rent from there again in peterborough, ontario

Alli Randall-Hillier  |  Overall Experience 
Rating:
4.0

I liked the very helpful staff in the storage area of this U-Haul.

Dmitry Prokoptsov  |  Overall Experience 
Rating:
3.0

ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.

Mark Roberts  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice and laid back and answered all my questions.

Cheyenne Lance  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly

mark corney  |  Overall Experience 
Rating:
5.0

Employees are very helpful and the manager went above and beyond to help us out

Matt Pukarowski  |  First Impressions 
Rating:
5.0

Excellent

Marina Bedard  |  Overall Experience 
Rating:
4.0

Helpful and friendly staff

mark corney  |  First Impressions 
Rating:
5.0

Very good service.

GEORGE GIBB  |  First Impressions 
Rating:
5.0

Great!

CAROL VANBRUNT  |  First Impressions 
Rating:
5.0

But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.

John Squazzin  |  First Impressions 
Rating:
4.0

Staff were very helpful!

David Brown  |  Overall Experience 
Rating:
5.0

Very pleased with your service and facility.

Rodica Manea  |  Overall Experience 
Rating:
5.0

We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.

Marina Bedard  |  First Impressions 
Rating:
5.0

wonderful

kathi curtin  |  Overall Experience 
Rating:
2.0

Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Amber Woolacott  |  First Impressions 
Rating:
5.0

This is a great facility. Very helpful and friendly staff.

Gareth Davies  |  Overall Experience 
Rating:
1.0

We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.

Donna Burley Chestnut  |  First Impressions 
Rating:
5.0

The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Roberta Herod  |  First Impressions 
Rating:
2.0

The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.

Ibrahim Rashid  |  Overall Experience 
Rating:
4.0

One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr

Tammy Riebeth  |  Overall Experience 
Rating:
5.0

Elyse & MacKenzie were very efficient and helpful.

Ben Meek  |  Overall Experience 
Rating:
1.0

When people are on odsp they do not money to pay for the storage unit weekly

Ruby Sock  |  Overall Experience 
Rating:
5.0

Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Rick Walsh  |  First Impressions 
Rating:
5.0

Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative

Ben Meek  |  First Impressions 
Rating:
5.0

All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%

Tammy Murray  |  Overall Experience 
Rating:
5.0

The staff were friendly and informative.

Alicia Beddoe  |  Reservation 
Rating:
3.0

Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due

gabrielle bertrand  |  Overall Experience 
Rating:
5.0

Very Welcoming and informative! thank you!

Andrea Hignett  |  Reservation 
Rating:
5.0

Was perfect for my storage needs and would use again.

Caitlin Morrison  |  Overall Experience 
Rating:
5.0

Great service as always,thanks so much.

tim cooper  |  Overall Experience 
Rating:
5.0

Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Ralph Ashford  |  Reservation 
Rating:
5.0

Over all my experience was great

Pam Anderson  |  Overall Experience 
Rating:
1.0

shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai

gershwin thomas  |  Overall Experience 
Rating:
5.0

No further comments.

philip reed  |  Overall Experience 
Rating:
5.0

I have no complaints so far.

gershwin thomas  |  Overall Experience 
Rating:
5.0

Great staff. Manager is a really helpful guy. Thanks for all the help.

Gareth Davies  |  Reservation 
Rating:
5.0

It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.

Melissa Umutoni  |  Overall Experience 
Rating:
4.0

Great customer service 😊

Alison Holland  |  Reservation 
Rating:
4.0

Great help with phone reservation. Front desk help was excellent.

DAVID PEARN  |  Reservation 
Rating:
5.0

Great experience will rent again

KAREN COLE  |  Overall Experience 
Rating:
4.0

Rent was not to high, which was helpful for summer storage while seeking a stable living situation.

Brendan Campbell  |  Overall Experience 
Rating:
4.0

had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location

Heather King  |  Reservation 
Rating:
5.0

The gentleman who served us was very nice polite etc

tracy curtin  |  Reservation 
Rating:
5.0

Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.

Shirley Hamilton  |  Reservation 
Rating:
1.0

I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!

Erica OBrien  |  Overall Experience 
Rating:
5.0

Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie

ANGELA CECE  |  Reservation 
Rating:
4.0

Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.

Heather Ryner  |  Overall Experience 
Rating:
4.0

We will return again

stacie haringa  |  Overall Experience 
Rating:
5.0

We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.

judith low  |  Overall Experience 
Rating:
5.0

Thank you.

Debra Lynn Beauchamp  |  Overall Experience 
Rating:
1.0

Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.

Christopher Damian  |  Overall Experience 
Rating:
5.0

loved the experience

Claire Rochon  |  Overall Experience 
Rating:
5.0

Best storage in Peterborough!

JASON MUIR  |  Overall Experience 
Rating:
5.0

Couldn't be more served and looked after.

jim welch  |  Overall Experience 
Rating:
5.0

Easy access and really appreciated the community donation drop-off corner for items we no longer needed

Duncan Allen  |  Overall Experience 
Rating:
5.0

N/A

elohor igho  |  Overall Experience 
Rating:
4.0

the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.

David Black  |  Overall Experience 
Rating:
5.0

Storage was in an excellent location, clean, secure and friendly staff.

Patti Stulberg  |  Overall Experience 
No reviews have been submitted for this location.

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