Customer Reviews for U-Haul Moving & Storage of Pekin

978 reviews

2909 Court St   Pekin, IL 61554

(309) 347-0418

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(309) 347-0418

2909 Court St
Pekin, IL 61554

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Stich 
Rating:
5.0

Customer did not leave a comment.

RENE JACOBS 
Rating:
5.0

Super easy to rent.Friendly service .Very pleased with service would highly recommend. Clean atmosphere

Diane Nicholson 
Rating:
5.0

Customer did not leave a comment.

Richard Oedewaldt 
Rating:
5.0

Customer did not leave a comment.

STEVEN RYNEARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janykia Travis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grant parker 
Rating:
3.0

Customer did not leave a comment.

Susan Morgan 
Rating:
5.0

The gentleman at the counter was exceptional!

Mikayla Evans 
Rating:
5.0

Gentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.

Maura Johnigk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard Sauder 
Rating:
5.0

Awesome communication the Manger and employees were awesome to deal with

micheal neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick butler 
Rating:
5.0

Customer did not leave a comment.

Tami Canada 
Rating:
5.0

Customer did not leave a comment.

Peggy Turpin  |  Overall Experience 
Rating:
5.0

Great job coming out and doing the inspection and paperwork right away. Worker was friendly and knowledgeable.

Jadon Evans 
Rating:
5.0

Customer did not leave a comment.

Tazewell County Reynolds 
Rating:
5.0

Nothing to change. The rental operation is quick and efficient. The equipment is trouble free, and the staff is top notch.

JERRY SMITH 
Rating:
5.0

I loved how clean the place was and all of the staff were so nice and helpful

tracy bozarth  |  Overall Experience 
Rating:
4.0

Three issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers

Amy Rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall Moser 
Rating:
5.0

Customer did not leave a comment.

donna Johnson  |  Overall Experience 
Rating:
4.0

Grear customer service. Hard that find these days.

FELIPE GAMEZ 
Rating:
5.0

Customer did not leave a comment.

Billee Fuller 
Rating:
5.0

Awesome service returning truck

BRADY DZINGLEWSKI 
Rating:
5.0

Thank you so much

micheal neal  |  First Impressions 
Rating:
4.0

The lady that checked me in was awesome! Great personality! Very customer service driven! My only complaint was my estimate on my receipt was $65. Cost for the safe move coverage was supposed to be $15.00 I rented a $19.99 10 foot in town truck. My estimated charges when I left with the truck were about $65.00 and my estimate was about 25 miles. When I received my actual receipt via email. My safe move coverage doubled from 15 to $30. And my rental charge doubled from $19.95 to $39.90. I returned the truck at the agreed upon time when I went to go inside and drop my key, a guy that was working hollered at me and told me to just drop it in the orange box and it would be taken care of. I made sure that my truck was filled back up to the exact amount of gas that had in it so I don’t see why I should’ve been charged any extra money. so my estimated bill was $65.70 and my actual payment that they took off my card was over $100 when I actually did everything I see the agreement and return the vehicle by 8 PM like they asked I think I was a couple minutes before because the door was still unlocked Not sure why my charges were doubled. I will not rent another one. . Or recommend this to anyone because it seems like false advertising.

Amanda Hinrichs 
Rating:
5.0

Worked with us to get the right vehicle for a short turnaround-appreciated their effort

CAROL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Rebekah Murphy 
Rating:
5.0

People were friendly and courteous

Lawrence Siegel 
Rating:
5.0

We had a great experience all together!

tara cleaver 
Rating:
4.0

Customer did not leave a comment.

rachell morgan 
Rating:
5.0

Customer did not leave a comment.

Ryan McCarty 
Rating:
1.0

When I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.

Madeline Baughman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey Jackson 
Rating:
5.0

Customer did not leave a comment.

ROGER FARDEL 
Rating:
5.0

I have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.

Angie Gin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Johnston 
Rating:
5.0

Customer did not leave a comment.

LORI FRIEND 
Rating:
5.0

I rented from this location 2 years ago and was very unsatisfied. I tried it again against my better judgement and was thrilled. Newer General Manager was awesome. Top notch service this time and pleasant atmosphere, not like previous GM who was just a bitch to deal with.

Richard Weiss 
Rating:
5.0

Everyone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1000% better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-

Katie Rosier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hays 
Rating:
4.0

I have used many different Uhaul locations and this one a couple times but found this experience not as well because after making reservations on December 2 for December 30 I arrive to find out my reservation had been canceled and it didn't go smooth.

tammy Wilson 
Rating:
5.0

Very friendly employees.

Sabrina Dibala 
Rating:
5.0

Everyone I dealt with was very progressional and courteous.

JEROME ANDERSON 
Rating:
5.0

Customer service was very professional

TIMOTHY ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

RHODA GILES 
Rating:
5.0

Customer did not leave a comment.

Bryan Hurst 
Rating:
4.0

Customer did not leave a comment.

Tim Gillespie 
Rating:
5.0

Customer did not leave a comment.

Gregory Andes 
Rating:
4.0

Customer did not leave a comment.

Kelley Scheoeder  |  Online Move In 
Rating:
3.0

Fine facility and staff! Highly recommend!

Bradley Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Thum 
Rating:
5.0

Customer did not leave a comment.

Victoria Klein 
Rating:
3.0

Install tracking devices. I'm no a suspect In a robbery and the police are still harassing me. These boneheads really think I did it because I drove a uhaul picx ðk up to5 work the next day where the robbery took place. And another thing it cost more to rent a truck to get to³ work than I made working all day!

Chad Calmes 
Rating:
5.0

Customer did not leave a comment.

Linda Holzwarth 
Rating:
5.0

Can’t think of anything

Chet Duchnowski 
Rating:
1.0

Regional and general managers should be evaluated by corporate.

Huntr Schreiter-Grampp 
Rating:
5.0

Customer did not leave a comment.

Greg Brown 
Rating:
5.0

Customer did not leave a comment.

Jeff Brockamp 
Rating:
3.0

I was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.

Patricia Hays  |  First Impressions 
Rating:
5.0

Trailer was ready. Was in and out with the trailer in less than 10 minutes! Love doing business with you guys!

DAVID ROLING 
Rating:
5.0

Customer did not leave a comment.

HAROLD WOODMANCY  |  First Impressions 
Rating:
1.0

The staff needs to be trained better, some of the staff needs to actually want to be motivated to do their jobs and not waste customers time or money. Having employees there to fill a spot is not a good way to keep customers returning.

Daniel Gaston 
Rating:
3.0

One word, roaches. Staff was great otherwise

DIANE FINN  |  Overall Experience 
Rating:
5.0

Great customer service. My go to place.

MARK JUCHEMS 
Rating:
5.0

Customer did not leave a comment.

JOHN CRESTO 
Rating:
5.0

Great facility and staff! Highly recommend!

Bradley Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  Overall Experience 
Rating:
5.0

Super friendly staff, they made this process super easy. Thank you guys so much! God bless

Cathleen Seaton 
Rating:
5.0

Every thing was great and I am going to recommend you guys to Everyone

John Williams 
Rating:
4.0

Customer did not leave a comment.

Jay Gaskins  |  Overall Experience 
Rating:
4.0

With the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.

Kathy Shelton  |  Overall Experience 
Rating:
5.0

The female clerk was very helpful and friendly!

Vicki Fling  |  Online Move In 
Rating:
4.0

Inorganic zed, doesn't let you know everything and way too many issues

Rebecca Brienen 
Rating:
5.0

Customer did not leave a comment.

david whitney 
Rating:
5.0

Friendly staff and convenient location along with clean, well lit facility, including the restrooms! Remarkable experience at a secure location. We used the facility for 1.5 years until we found a home. We never worried about our belongings. I only wish the truck and trailer we rented were available there instead of 25 miles away. Thank you for caring for our belongings.

Jim Sharpe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Josie Schappaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICK RUSSO 
Rating:
3.0

The first person we dealt with when getting the rental was wonderful. When we turned the truck in, however, we never received a receipt as promised.

theron mcmillian 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Fisher 
Rating:
5.0

Customer did not leave a comment.

Timothy Wilson 
Rating:
3.0

Satisfied

Kenneth Gerecke  |  First Impressions 
Rating:
1.0

I tried filing a formal complaint .but was or am unable to get thru to any one who feels that they are able to help me ...if it was not for you staff my storage would still be in your facility

linda gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheri Wockley 
Rating:
4.0

Everything was fine with the in-store personnel is the app was not as friendly

Patricia Geffre 
Rating:
5.0

Customer did not leave a comment.

tamatha moore 
Rating:
5.0

Easy pickup and return. Super friendly staff

Scott Pepino 
Rating:
4.0

The gentleman who assisted us was very kind and helpful. You would have never thought that Kmart had previously been located here. Building was very clean. I was very impressed by seeing the area where you can place items that you don’t need anymore but maybe someone else can. Only thing I witnessed was as we were moving items into the storage unit another employee entered a company rental pickup truck he peeled out at the beginning leaving tire marks and sped around the parking lot at a high rate of speed eventually parking the truck. Glad no customers were in the parking lot.

Jay Gaskins  |  First Impressions 
Rating:
5.0

Friendly and helpful Staff

Louis Penning 
Rating:
4.0

Customer did not leave a comment.

Sean woitynek 
Rating:
5.0

A very nice and surprisingly secure place! Took a second to get a grasp on the card system, but it seems to work well. I'm pleasantly surprised to see that the card grants you access to YOUR specific unit, and that makes me feel good about keeping my possessions at this location. The employees there are all nice as can be too!

Josh Bird  |  First Impressions 
Rating:
5.0

It was very easy to reserve and get the truck that I needed to move my storage unit to your facility!

Josh Bird 
Rating:
5.0

Customer did not leave a comment.

christy robison  |  Overall Experience 
Rating:
2.0

Lied to my son about drop off time, they told him, I said 3:30 I would have the trailer back, and I told him I said no such thing. Then they said a 3:30 drop off t>e , my son had it back by 3:30 and he told him he was late.,but it was OK. Get your act together, and what do you mean by all day??

Maureen Pendergras 
Rating:
3.0

I don’t live here so can’t really anser

patti Constance 
Rating:
5.0

auto tranport very easy and smooth behind my truck !!!

Micheal Kuchan 
Rating:
5.0

Customer did not leave a comment.

carl lister 
Rating:
4.0

Customer did not leave a comment.

Samantha Robbins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janeti rvin 
Rating:
5.0

Customer did not leave a comment.

james emmons 
Rating:
4.0

Customer did not leave a comment.

donna Johnson  |  First Impressions 
Rating:
5.0

Weather stripping in trucks driver door almost came loose. It could use gluing in.

nathan kluender 
Rating:
1.0

Rented a cargo van to move some things from our garage to storage, check in process was smooth, no problems. Was told the van would be rented to us for 24 hours, didn’t think much of it. We got done around 7:30pm or so, took the van back home figured I’d just return in AM after I woke up. 7am comes around, I have U-HAUL calling me saying if the truck isn’t back by 9am they would be charging me 50$ plus other fees, she doesn’t hear back from me, and then proceeded to come to my house at 7:30am and ring my doorbell, asking why we haven’t returned the truck. My fiancé then takes the truck back, and I call U-HAUL back around 9am asking what went on, Janelle wasn’t the most pleasant to deal with, even after explaining that the van was 24 HRS, she could care less. Overall my experience with U-HAUL was a complete nightmare.

Michael Sphar  |  Online Move In 
Rating:
5.0

Remain as courteous and helpful as employees were on my visit! Lower prices especially mileage would be helpful too.

NICK RUSSO 
Rating:
5.0

The service was fast and the employees were very nice.

Drew Altum 
Rating:
5.0

Customer did not leave a comment.

PHILLIP SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Tetter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephen buzzell 
Rating:
5.0

Customer did not leave a comment.

KAYLYN SCHOTT  |  Overall Experience 
Rating:
3.0

Your app is useless and constantly crashes when trying to pick up a vehicle What should be a five min process took over an hour not including waiting for ten minutes for the singular employee.

TREVOR HALE 
Rating:
3.0

Customer did not leave a comment.

Trevor Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL NASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Irvin 
Rating:
5.0

The guys at U-Haul are always very helpful

Amanda Currier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

miriam rockhill 
Rating:
5.0

Customer did not leave a comment.

Julie smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Leman 
Rating:
5.0

Customer did not leave a comment.

Kristina Girard 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Carol Groch  |  First Impressions 
Rating:
5.0

Greetings, Overall it went well. One thing we thought is, if there was a ramp it would make loading and unloading much easier.

Karen Meade 
Rating:
5.0

Customer did not leave a comment.

Michael Doubet 
Rating:
5.0

Please watch when parking trucks so closely together. My only issue was that they were so close I was afraid I would hit another vehicle.

Amber Jackson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Jellison 
Rating:
1.0

Was given a 10' even though I was charged for a 15'. This caused me to need to make extra trips, which racked up the mileage and subsequent gas refill cost to me. How the fuck does a 10' truck that goes 25 miles use 8 gallons of gas??? Do these things seriously get 3 miles per gallon? What should have been a sub-$40 (including gas) ended up costing almost $80 because of the wrong vehicle and the excessive mileage/gas usage. There's no way 3 MPG should ever be considered acceptable.

ANTHONY FENILI 
Rating:
5.0

Customer did not leave a comment.

Carol Fisher 
Rating:
5.0

The dolly was useless for heavy furniture. Other than that I loved the cleanliness and newness of the truck. The two employees I delt with were great.

debra townsend 
Rating:
5.0

Customer did not leave a comment.

Ahmed Malik 
Rating:
4.0

Customer did not leave a comment.

Christa Hoff 
Rating:
5.0

U-Haul made the part of our move we had to do ourselves much easier than we had planned on it being. Excellent staff; all of whom were VERY helpful and pleasant to interact with. We would highly reccomend use of your storage facilities and moving rental services to others.

myrna whitehouse  |  First Impressions 
Rating:
5.0

Good place

julie ellis 
Rating:
1.0

Have the truck keys in the proper lockbox, and make sure the trucks have the packing blankets that were ordered. I had to wait 3 hours before I could get a rental truck, and the packing blankets I ordered.

John Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Frank Locascio 
Rating:
4.0

Customer did not leave a comment.

Linda Holzwarth 
Rating:
5.0

Customer did not leave a comment.

Robert Allison  |  Overall Experience 
Rating:
5.0

Everyone was amazing! I moved my I’ll sister across several states & everyone worked with us. We even hauled an extra trailer back & got my sister a free month of storage.

Michelle Harris 
Rating:
1.0

The customer service was horrible. The employeess were not professional by any means. We will not choose this location again for our needs.

Shaylyn Merry 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mcnaught 
Rating:
4.0

Customer did not leave a comment.

Nick Wiegmann 
Rating:
5.0

Customer did not leave a comment.

Joseph E Walker 
Rating:
5.0

all involved was a tribute to that facility

Mark Cady 
Rating:
5.0

Never had any problems. Super clean, good price!!

JACOB BENNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarina Davis  |  Overall Experience 
Rating:
4.0

Prices were a bit high but that's the only complaint!

MANDY CULVER-LUCAS  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful.

Robert Allison  |  First Impressions 
Rating:
5.0

Staff was very helpful and the facility is very clean

Tanya Durbin  |  Overall Experience 
Rating:
5.0

The people working were chill, the place also is very convenient with 24 hour access which was really nice.

dylan christopherson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarina Davis  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shane Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie Schappaugh  |  First Impressions 
Rating:
5.0

Everything was nice a secure the day I left it their thank u

Jimmy Rogers  |  Overall Experience 
Rating:
4.0

The inside storage was much better. No signs of mice in everything like the outside storage. Only thing is fix the alarm that goes off. Even when you clock in correctly, it still goes off.

Kimberly Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Kiestler  |  First Impressions 
Rating:
1.0

Had leaked in roof of unit and under door I had to throw away over 300$ worth of items massive amounts of mice poop mold and mildew

Stephanie Crim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Lutz  |  Online Move In 
Rating:
3.0

It’s a little overpriced for my budget. I have now moved into a unit else where of the same size and I’m paying $40 less.

heighly davis  |  Overall Experience 
Rating:
2.0

I've rented from facilities before and never had problems with mice and the storage unit leaking. I had wet boxes and almost every box had mice feces in it and things chewed on. Lots of stuff ruined.

Kimberly Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Maluchnik  |  Overall Experience 
Rating:
5.0

Khristine is phenomenal to work with! She goes above and beyond what would be expected to provide helpful, friendly service.

Ron TURPIN  |  Overall Experience 
Rating:
5.0

Friendly people and convenient facility

Russell sidell  |  Overall Experience 
Rating:
5.0

Wonderful staff! Clean, well secured facility with 24 hour access. Would highly recommend

Heidi Jones  |  Overall Experience 
Rating:
5.0

A bit pricey, but good overall experience. Well lit (motion sensor controlled). No issues other than me forgetting to check my email. See

Harold Lundberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danessa Quine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Bomhold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dixie Williams  |  Overall Experience 
Rating:
5.0

The staff makes this place. The young lady who helped me was a worker, to say the least. Cleaning trucks, and still jumps out with a smile to help me in the office. Don't get me wrong, all their services are wonderful, but your business is only as good as your staff.

Holli Hanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Harding  |  First Impressions 
Rating:
5.0

Clean and very helpful.

Dixie Williams  |  First Impressions 
Rating:
1.0

The manager at this location lied and said I was living in the unit and I put poop all over the bathroom. One of her employees later told me there was no pictures that she lied. I called corporate about this and nothing was done at all. I lost all my belongings due to this woman's lie! Literally lost everything I owned because she felt the need to come and make false allegations at me. She yelled at me lying about the rules and kept going for 45 minutes. It was crazy. I will never get a unit from you again

shawn woolsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Turpin  |  Online Move In 
Rating:
5.0

While the move in experience was perfect, trying to reserve the unit on your website was a nightmare. I spent several hours online and on the phone before someone told me it only works on Chrome or Firefox. Really needs improvement!

Ron TURPIN  |  Online Move In 
Rating:
5.0

The cleaning person was very helpful as well as the managers and on-site staff. Really appreciated the area to contribute goo-conditioned items. And, the new addition of a dumpster. Only used it once for a small load of items, but beneficial for customers.

Karen Kaufmann  |  Overall Experience 
Rating:
5.0

Great customer service!!!!

NIKKI GRAHAM  |  First Impressions 
Rating:
5.0

Kristine helped me through several transactions, from onset to finish. Once I'd had that first positive experience with the Pekin location, I used them three more times and will use them again in the future!

Mary Ellen Vedas  |  Overall Experience 
Rating:
5.0

Reserving online was easy. Getting the truck and storage unit was seamless and easy. Kristine was quick, great and friendly.

Stephanie Whitlatch  |  First Impressions 
Rating:
3.0

Lighting inside unit is nonexistent, would be helpful especially for the 24 hr access units

Richard Bruder  |  Overall Experience 
Rating:
4.0

This facility was awesome, however it would have been nice to have access longer in the night. I am a third shift person and do most of my daily chores at night, including access to my stored items would be perfect. Facility was very nice, floors just needed to be swept.

Kim Vonderheide  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle McCartney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP SCOTT  |  Overall Experience 
Rating:
5.0

The whole experience was great.

KATHY OZEE  |  Overall Experience 
Rating:
5.0

Great customer service - I was unsure of what to do and the employee at the desk was helpful and friendly. Whole facility was clean and storage unit was clean and ready for my stuff!

Shelby Hammel  |  Online Move In 
Rating:
5.0

Excellent staff!!! The climate controlled units are fantastic. The lighting and temperature were wonderful. I need storage again, I will definitely use your facility!

Martha Turner  |  Overall Experience 
Rating:
5.0

NA

CHERYL BIRD  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jeremy Candler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Feser  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlie Bushong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha Nelms  |  Online Move In 
Rating:
5.0

This building and staff at Pekin, IL is outstanding! I currently have two 10×10, and one 10×5 units. The lady who cleans is so nice and does a fabulous job. The general manager is very nice. The gentlemen that have helped me are knowledgeable and accommodating. Everyone I've encountered is eager to go the extra mile to help me.

Deborah Edwards  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff! Great move in experience!

Erin Hall  |  First Impressions 
Rating:
5.0

the employees were all great. and the facility was exceptional!

Gregg Doza  |  Overall Experience 
Rating:
5.0

I never used it , due to being inside instead of the list where it’s easier to unload the truck but ty

Linda Strowmatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndi Mallory  |  Online Move In 
Rating:
5.0

Great, friendly customer service. My storage unit was cleaned & ready to move my things in!

Regina Mcguire  |  First Impressions 
Rating:
5.0

Ms. McMillan was very helpful,explained everything and answered all my questions. The facility is very clean. The only negative had nothing to do with the staff or facility. The lock I purchased through U Haul is effectively unusable. I could not insert the key all the way, and had to remove it with pliers. One of the staff was very helpful, sprayed some lubricant into the lock and was able to force the key in and unlock it, but we still had to remove the key with pliers. I finally bought a Brinks lock at Menards.

Mark Woerner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Fuller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary Jacobs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Rybolt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Chapman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charla Tabet  |  Online Move In 
Rating:
4.0

Some trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.

Gary Anderson  |  Overall Experience 
Rating:
1.0

I purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.

Timothy Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL HERNANDEZ  |  First Impressions 
Rating:
5.0

Staff was very helpful and professional. I highly recommend them!

RENE GALVAN  |  First Impressions 
Rating:
4.0

Worker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.

KYLE SEWARD  |  First Impressions 
Rating:
1.0

Lot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.

RICHARD WEISS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELVIN JOHNSON  |  First Impressions 
Rating:
5.0

They had what I needed

Heather Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff Trimble  |  Overall Experience 
Rating:
1.0

The employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.

Steve Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Edmiston  |  First Impressions 
Rating:
5.0

Thank you for having this place set up . It was huge for our move

Steven Mc Clanahan  |  Overall Experience 
Rating:
5.0

Storage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.

William Coopman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER WELLINGTON  |  First Impressions 
Rating:
5.0

All customer service and quality aspects were very good. The price per month was very high.

Robert McWhorter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GRAHAM  |  First Impressions 
Rating:
1.0

I would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.

DALE FROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett McGinnis  |  Overall Experience 
Rating:
5.0

The online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handled

Melissa Shore  |  Online Move In 
Rating:
5.0

Only small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!

Sean Story  |  First Impressions 
Rating:
5.0

Very clean and very friendly helpful staff. 10/10

Austin Rehn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Baxter  |  Overall Experience 
Rating:
5.0

Very nice professional staff and manager!

Yoko Kato  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany Durre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Kutyna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Bucher  |  Overall Experience 
Rating:
5.0

Our experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.

Debra Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Brockway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yoko Kato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Klein  |  First Impressions 
Rating:
5.0

great experience.

JONATHAN ROSENBOHM  |  First Impressions 
Rating:
5.0

N/A

Beau Herold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Stout  |  First Impressions 
Rating:
2.0

Never staffed enough. Always long lines and issues take forever to solve.

Greg Fornoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Stroud  |  Online Move In 
Rating:
5.0

No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .

MELISSA JUNK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori MCATEE  |  First Impressions 
Rating:
5.0

The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.

Sara Smith  |  Overall Experience 
Rating:
5.0

Staff were very helpful. Facility very clean.

William Coopman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita Tharp  |  First Impressions 
Rating:
5.0

The staff was very helpful with the process.

katherine foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Haley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM PENNY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID RICCI  |  First Impressions 
Rating:
4.0

We haven't yet moved our items into storage.

Debra Beck  |  First Impressions 
Rating:
5.0

Everyone us always so helpful and kind

KANDACE SIMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

selina lyon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chera Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Brockway  |  First Impressions 
Rating:
5.0

Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.

WILLIAM COLLINS  |  Overall Experience 
Rating:
5.0

Very nice place in pekin IL

VIOLET WILSON  |  Overall Experience 
Rating:
5.0

The staff at this u-haul site was awesome and very helpful.

Nick Russo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Haley  |  First Impressions 
Rating:
5.0

Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)

KAYLA SEBREE  |  First Impressions 
Rating:
5.0

I cannot say enough about the staff!

Gordon Lofton  |  First Impressions 
Rating:
5.0

The staff is excellent

Gordon Lofton  |  First Impressions 
Rating:
2.0

My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can’t control the weather but you can control make a better effort to address the snow.

Kathy Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Davis  |  Overall Experience 
Rating:
5.0

Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.

Craig Redshaw  |  First Impressions 
Rating:
3.0

When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.

Jeff Trimble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carissa Sanders  |  Online Move In 
Rating:
5.0

I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.

Sandra Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelly Ferdon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jessica Durbin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery Pratt  |  First Impressions 
Rating:
5.0

I would add a swipe-in for the big garage on the west side.

Karen Demarini  |  Overall Experience 
Rating:
5.0

Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...

Gregg Doza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Weast  |  Overall Experience 
Rating:
5.0

It was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to be

Randy Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Driscoll  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve Mullin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eddie Bolin  |  Overall Experience 
Rating:
5.0

Outstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!

Mark Rossi  |  Overall Experience 
Rating:
5.0

Manager was super friendly and helpful choosing the correct unit. Very appreciative.

Jon Losen  |  First Impressions 
Rating:
5.0

Easy to use. I really like the garage entrance.

Karen Demarini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Long  |  First Impressions 
Rating:
5.0

When I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!

Julie Oberle  |  Overall Experience 
Rating:
5.0

The best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doors

Tasha Conkling  |  Overall Experience 
Rating:
5.0

you can tell the manager works hard to obtain customer satisfaction!

Shyan Kreoger-Wetter  |  Overall Experience 
Rating:
5.0

I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle

Julie Oberle  |  First Impressions 
Rating:
5.0

I experience was great! Very friendly staff and very helpful!

Maureen Compton  |  First Impressions 
Rating:
5.0

I really appreciate all the help Cody gave us in this move. Thank you.

Barry Adelstein  |  Overall Experience 
Rating:
5.0

Easy in and out, and climate controlled

KENNY KELLEM  |  Overall Experience 
Rating:
5.0

Area was clean and convenient. Cody the manager was friendly and helpful

Timothy Cooper  |  Overall Experience 
Rating:
5.0

Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.

Barry Adelstein  |  First Impressions 
Rating:
5.0

Friendly, efficient staff made the process quick and painless

Mary Kerby  |  First Impressions 
Rating:
5.0

The employee working Monday July 15th was awesome. He was very informative and extremely helpful

Therese Cotter  |  First Impressions 
Rating:
5.0

The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL

Susan Sutton  |  First Impressions 
Rating:
5.0

Outstanding experience with Uhaul. Would definitely recommend to anyone who is moving! Wonderful and helpful employees at both ends!!!!

Joni Allen  |  Overall Experience 
No reviews have been submitted for this location.

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