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Ricky C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pekin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were outstanding!!
Laurie D | Overall ExperienceGentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.
Maura J | First ImpressionsAwesome communication the Manger and employees were awesome to deal with
micheal n | Overall ExperienceI loved how clean the place was and all of the staff were so nice and helpful
tracy b | Overall ExperienceThree issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers
Amy R | Overall ExperienceThank you so much
micheal n | First ImpressionsWhen I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.
Madeline B | Overall ExperienceI have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.
Angie G | Online Move InEveryone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1000% better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-
Katie R | Overall ExperienceFine facility and staff! Highly recommend!
Bradley M | Overall ExperienceI was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.
Patricia H | First ImpressionsOne word, roaches. Staff was great otherwise
DIANE F | Overall ExperienceGreat facility and staff! Highly recommend!
Bradley M | First ImpressionsWith the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.
Kathy S | Overall ExperienceThe female clerk was very helpful and friendly!
Vicki F | Online Move InFriendly staff and convenient location along with clean, well lit facility, including the restrooms! Remarkable experience at a secure location. We used the facility for 1.5 years until we found a home. We never worried about our belongings. I only wish the truck and trailer we rented were available there instead of 25 miles away. Thank you for caring for our belongings.
Jim S | Overall ExperienceSatisfied
Kenneth G | First ImpressionsI tried filing a formal complaint .but was or am unable to get thru to any one who feels that they are able to help me ...if it was not for you staff my storage would still be in your facility
linda g | Overall ExperienceThe gentleman who assisted us was very kind and helpful. You would have never thought that Kmart had previously been located here. Building was very clean. I was very impressed by seeing the area where you can place items that you don’t need anymore but maybe someone else can. Only thing I witnessed was as we were moving items into the storage unit another employee entered a company rental pickup truck he peeled out at the beginning leaving tire marks and sped around the parking lot at a high rate of speed eventually parking the truck. Glad no customers were in the parking lot.
Jay G | First ImpressionsA very nice and surprisingly secure place! Took a second to get a grasp on the card system, but it seems to work well. I'm pleasantly surprised to see that the card grants you access to YOUR specific unit, and that makes me feel good about keeping my possessions at this location. The employees there are all nice as can be too!
Josh B | First ImpressionsRented a cargo van to move some things from our garage to storage, check in process was smooth, no problems. Was told the van would be rented to us for 24 hours, didn’t think much of it. We got done around 7:30pm or so, took the van back home figured I’d just return in AM after I woke up. 7am comes around, I have U-HAUL calling me saying if the truck isn’t back by 9am they would be charging me 50$ plus other fees, she doesn’t hear back from me, and then proceeded to come to my house at 7:30am and ring my doorbell, asking why we haven’t returned the truck. My fiancé then takes the truck back, and I call U-HAUL back around 9am asking what went on, Janelle wasn’t the most pleasant to deal with, even after explaining that the van was 24 HRS, she could care less. Overall my experience with U-HAUL was a complete nightmare.
Michael S | Online Move InThe guys at U-Haul are always very helpful
Amanda C | Online Move InU-Haul made the part of our move we had to do ourselves much easier than we had planned on it being. Excellent staff; all of whom were VERY helpful and pleasant to interact with. We would highly reccomend use of your storage facilities and moving rental services to others.
myrna w | First ImpressionsNever had any problems. Super clean, good price!!
JACOB B | Overall ExperiencePrices were a bit high but that's the only complaint!
MANDY C | Overall ExperienceThe staff was very professional and helpful.
Robert A | First ImpressionsStaff was very helpful and the facility is very clean
Tanya D | Overall ExperienceThe people working were chill, the place also is very convenient with 24 hour access which was really nice.
dylan c | Overall ExperienceEverything was nice a secure the day I left it their thank u
Jimmy R | Overall ExperienceThe inside storage was much better. No signs of mice in everything like the outside storage. Only thing is fix the alarm that goes off. Even when you clock in correctly, it still goes off.
Kimberly W | Overall ExperienceHad leaked in roof of unit and under door I had to throw away over 300$ worth of items massive amounts of mice poop mold and mildew
Stephanie C | Overall ExperienceIt’s a little overpriced for my budget. I have now moved into a unit else where of the same size and I’m paying $40 less.
heighly d | Overall ExperienceI've rented from facilities before and never had problems with mice and the storage unit leaking. I had wet boxes and almost every box had mice feces in it and things chewed on. Lots of stuff ruined.
Kimberly W | Overall ExperienceKhristine is phenomenal to work with! She goes above and beyond what would be expected to provide helpful, friendly service.
Ron T | Overall ExperienceFriendly people and convenient facility
Russell s | Overall ExperienceWonderful staff! Clean, well secured facility with 24 hour access. Would highly recommend
Heidi J | Overall ExperienceA bit pricey, but good overall experience. Well lit (motion sensor controlled). No issues other than me forgetting to check my email. See
Harold L | Overall ExperienceThe staff makes this place. The young lady who helped me was a worker, to say the least. Cleaning trucks, and still jumps out with a smile to help me in the office. Don't get me wrong, all their services are wonderful, but your business is only as good as your staff.
Holli H | Overall ExperienceClean and very helpful.
Dixie W | First ImpressionsThe manager at this location lied and said I was living in the unit and I put poop all over the bathroom. One of her employees later told me there was no pictures that she lied. I called corporate about this and nothing was done at all. I lost all my belongings due to this woman's lie! Literally lost everything I owned because she felt the need to come and make false allegations at me. She yelled at me lying about the rules and kept going for 45 minutes. It was crazy. I will never get a unit from you again
shawn w | Overall ExperienceWhile the move in experience was perfect, trying to reserve the unit on your website was a nightmare. I spent several hours online and on the phone before someone told me it only works on Chrome or Firefox. Really needs improvement!
Ron T | Online Move InThe cleaning person was very helpful as well as the managers and on-site staff. Really appreciated the area to contribute goo-conditioned items. And, the new addition of a dumpster. Only used it once for a small load of items, but beneficial for customers.
Karen K | Overall ExperienceGreat customer service!!!!
NIKKI G | First ImpressionsKristine helped me through several transactions, from onset to finish. Once I'd had that first positive experience with the Pekin location, I used them three more times and will use them again in the future!
Mary E | Overall ExperienceReserving online was easy. Getting the truck and storage unit was seamless and easy. Kristine was quick, great and friendly.
Stephanie W | First ImpressionsLighting inside unit is nonexistent, would be helpful especially for the 24 hr access units
Richard B | Overall ExperienceThis facility was awesome, however it would have been nice to have access longer in the night. I am a third shift person and do most of my daily chores at night, including access to my stored items would be perfect. Facility was very nice, floors just needed to be swept.
Kim V | Overall ExperienceThe whole experience was great.
KATHY O | Overall ExperienceGreat customer service - I was unsure of what to do and the employee at the desk was helpful and friendly. Whole facility was clean and storage unit was clean and ready for my stuff!
Shelby H | Online Move InExcellent staff!!! The climate controlled units are fantastic. The lighting and temperature were wonderful. I need storage again, I will definitely use your facility!
Martha T | Overall ExperienceNA
CHERYL B | First ImpressionsThis building and staff at Pekin, IL is outstanding! I currently have two 10×10, and one 10×5 units. The lady who cleans is so nice and does a fabulous job. The general manager is very nice. The gentlemen that have helped me are knowledgeable and accommodating. Everyone I've encountered is eager to go the extra mile to help me.
Deborah E | First ImpressionsVery helpful and friendly staff! Great move in experience!
Erin H | First Impressionsthe employees were all great. and the facility was exceptional!
Gregg D | Overall ExperienceI never used it , due to being inside instead of the list where it’s easier to unload the truck but ty
Linda S | Overall ExperienceGreat, friendly customer service. My storage unit was cleaned & ready to move my things in!
Regina M | First ImpressionsMs. McMillan was very helpful,explained everything and answered all my questions. The facility is very clean. The only negative had nothing to do with the staff or facility. The lock I purchased through U Haul is effectively unusable. I could not insert the key all the way, and had to remove it with pliers. One of the staff was very helpful, sprayed some lubricant into the lock and was able to force the key in and unlock it, but we still had to remove the key with pliers. I finally bought a Brinks lock at Menards.
Mark W | First ImpressionsSome trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.
Gary A | Overall ExperienceI purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.
Timothy W | Overall ExperienceStaff was very helpful and professional. I highly recommend them!
RENE G | First ImpressionsWorker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.
KYLE S | First ImpressionsLot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.
RICHARD W | Overall ExperienceThey had what I needed
Heather M | Overall ExperienceThe employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.
Steve K | Overall ExperienceThank you for having this place set up . It was huge for our move
Steven M | Overall ExperienceStorage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.
William C | Overall ExperienceAll customer service and quality aspects were very good. The price per month was very high.
Robert M | Overall ExperienceI would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.
DALE F | Overall ExperienceThe online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handled
Melissa S | Online Move InOnly small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!
Sean S | First ImpressionsVery clean and very friendly helpful staff. 10/10
Austin R | Overall ExperienceVery nice professional staff and manager!
Yoko K | Overall ExperienceOur experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.
Debra B | Overall Experiencegreat experience.
JONATHAN R | First ImpressionsN/A
Beau H | Overall ExperienceNever staffed enough. Always long lines and issues take forever to solve.
Greg F | Overall ExperienceNo Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .
MELISSA J | Overall ExperienceThe guy who rented me the unit and also checked the unit when I was done was really nice and helpful.
Sara S | Overall ExperienceStaff were very helpful. Facility very clean.
William C | First ImpressionsThe staff was very helpful with the process.
katherine f | First ImpressionsWe haven't yet moved our items into storage.
Debra B | First ImpressionsEveryone us always so helpful and kind
KANDACE S | First ImpressionsThanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.
WILLIAM C | Overall ExperienceVery nice place in pekin IL
VIOLET W | Overall ExperienceThe staff at this u-haul site was awesome and very helpful.
Nick R | Overall ExperienceAngie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)
KAYLA S | First ImpressionsI cannot say enough about the staff!
Gordon L | First ImpressionsThe staff is excellent
Gordon L | First ImpressionsMy big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can’t control the weather but you can control make a better effort to address the snow.
Kathy K | First ImpressionsCan't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.
Craig R | First ImpressionsWhen I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.
Jeff T | First ImpressionsI was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.
Sandra J | First ImpressionsI would add a swipe-in for the big garage on the west side.
Karen D | Overall ExperienceCody was excellent! He was super helpful to me. Really like the place. Clean, really secure...
Gregg D | First ImpressionsIt was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to be
Randy G | Overall ExperienceOutstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!
Mark R | Overall ExperienceManager was super friendly and helpful choosing the correct unit. Very appreciative.
Jon L | First ImpressionsEasy to use. I really like the garage entrance.
Karen D | First ImpressionsWhen I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!
Julie O | Overall ExperienceThe best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doors
Tasha C | Overall Experienceyou can tell the manager works hard to obtain customer satisfaction!
Shyan K | Overall ExperienceI love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle
Julie O | First ImpressionsI experience was great! Very friendly staff and very helpful!
Maureen C | First ImpressionsI really appreciate all the help Cody gave us in this move. Thank you.
Barry A | Overall ExperienceEasy in and out, and climate controlled
KENNY K | Overall ExperienceArea was clean and convenient. Cody the manager was friendly and helpful
Timothy C | Overall ExperienceAndrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.
Barry A | First ImpressionsFriendly, efficient staff made the process quick and painless
Mary K | First ImpressionsThe employee working Monday July 15th was awesome. He was very informative and extremely helpful
Therese C | First ImpressionsThe facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL
Susan S | First ImpressionsOutstanding experience with Uhaul. Would definitely recommend to anyone who is moving! Wonderful and helpful employees at both ends!!!!
Joni A | Overall Experience