Customer Reviews for U-Haul Moving & Storage of East Paterson

3,914 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST, MCDONALD OR MILLENIUM GAS STATION)

(973) 278-3700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST, MCDONALD OR MILLENIUM GAS STATION)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mick S. 
Rating:
5.0

Customer did not leave a comment.

Tariq S. 
Rating:
5.0

All good

henry C. 
Rating:
5.0

Customer did not leave a comment.

DUANNY M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

The 24/7 online was a bit confusing not too clear to do Have to be more easy and u am a person who like online things better but need improvement

Carlos C. 
Rating:
3.0

Vehicles that are not damaged and better customer service.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

HENLLERS H. 
Rating:
5.0

Customer did not leave a comment.

jony R. 
Rating:
5.0

Good

Leo L. 
Rating:
4.0

Personnel were courteous and helpful.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

andrew A. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
3.0

Customer did not leave a comment.

latoya N. 
Rating:
5.0

Customer did not leave a comment.

ROSAURA C. 
Rating:
5.0

Exellent

angel H. 
Rating:
5.0

Customer did not leave a comment.

Hayro C. 
Rating:
5.0

Todo muy bn, lo unico malo es q cuando fui a recojer la persona que me atendio me dijo q serca de donde yo iva no habia location para devolver habiendo una location a 7 minutos entonces eso me lo wncontre mal que manden a uno a 40 millas para uno tener q pagarla asi no

jose E. 
Rating:
5.0

Nothing, Roberto at the 838 market St in Paterson NJ was incredible and professional installing my new hitch to a new Kia Sportage. Thx

ROBERT H. 
Rating:
5.0

Excellent service

CARLOS R. 
Rating:
1.0

Cant contact nobody from specific location regional office kept picking up had to drive th6er for a simple question

Shayna B. 
Rating:
5.0

Customer did not leave a comment.

Edwin T. 
Rating:
5.0

Customer did not leave a comment.

YUNY P. 
Rating:
5.0

Customer did not leave a comment.

SERVET C. 
Rating:
4.0

The lady working was very helpful and efficient, it was a very positive experience. The only negative was there was a lot of traffic but that was more due to the time of pickup

David A. 
Rating:
5.0

Customer did not leave a comment.

Abdel H. 
Rating:
5.0

Customer did not leave a comment.

Roberto L. 
Rating:
5.0

Excellent customer service

subhi S. 
Rating:
5.0

Store manager is Doing a great job!

eliseo M. 
Rating:
5.0

Your staff is providing a great service .

eliseo M. 
Rating:
5.0

Customer did not leave a comment.

walter A. 
Rating:
5.0

Customer did not leave a comment.

iraaldis L. 
Rating:
4.0

Jadey [sp?] counter help was especially good at her job. Think brakes need to be checked and maybe add transmission fluid.

CATHERINE S. 
Rating:
5.0

Nothing

Angus B. 
Rating:
5.0

Great Service!

breilyn R. 
Rating:
5.0

The location was great! Unfortunately i set up this rental online and that was the WORST! I had set up to pick up in one location and drop off in a different location but that was not set up. I had to pick up and return to the same location which is not what I wanted. Your internet page for reservation is no good!

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Andres Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPER L. 
Rating:
5.0

Customer did not leave a comment.

Omar J. 
Rating:
5.0

Customer did not leave a comment.

tishana S. 
Rating:
5.0

Customer did not leave a comment.

cludeni S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Frankyeirys N. 
Rating:
5.0

Tiene la luz de la bolsa de aire entendida

rafael G. 
Rating:
5.0

Good costumer services!

ARLEDYS S. 
Rating:
5.0

I am very disappointed. I have returned trailers back on time several times only to be flagged for returning them late. Causing me to lose time on the phone with customer service. At present your company owe me 2 hours...

carl M. 
Rating:
5.0

Great Servie!

breilyn R. 
Rating:
5.0

Customer did not leave a comment.

YASIRI V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

rosa S. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Keep doing what you doing.Fine job.

Robert S. 
Rating:
5.0

Staff was very professional and answered all of my questions.

ANDREA W. 
Rating:
5.0

The guy that helped me was so nice and super helpful

tammy L. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Excellente servicio

Janet V. 
Rating:
5.0

It's nothing to improve everything was great

Katie M. 
Rating:
5.0

Good

alexis B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Equipment is a little bagged up, but still good. Should probably replace strap tiedown rachets, they loosened up and had to be resecured.

Claude M. 
Rating:
5.0

Customer did not leave a comment.

Lucille C. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
1.0

I returned trailer same day I picked up and they charged me twice.

Damian R. 
Rating:
5.0

Customer did not leave a comment.

Enrique R. 
Rating:
1.0

You shouldn't over charge a valued customer the way they did at this location

Allen B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

As always I was very satisfied and grateful for the equipment and the service by Roberto the store manager.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Sophie H. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

Check the vehicles for road worthiness.

eileen D. 
Rating:
5.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

Customer did not leave a comment.

Isa S. 
Rating:
5.0

Nothing else. All was clear.

juan M. 
Rating:
4.0

Customer did not leave a comment.

Philip G. 
Rating:
2.0

Cobraron mas dinero del que indicaban por internet

Mariana B. 
Rating:
4.0

Customer did not leave a comment.

Zoraida C. 
Rating:
5.0

The staff was very helpful and friendly.

Johan I. 
Rating:
5.0

Trailer worked flawless. Customer service pleasant. In and out in ten minutes both sides of trip.

John T. 
Rating:
5.0

Customer did not leave a comment.

Nicanor R. 
Rating:
5.0

Customer did not leave a comment.

ARLETTE P. 
Rating:
5.0

Customer did not leave a comment.

Heriberto R. 
Rating:
5.0

Customer did not leave a comment.

ARLETTE P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Most of the time you are in and out zero issues. The Manager is a very nice guy.

scott F. 
Rating:
5.0

Everything was fine, except that the prices for miles are very high, from 39 dollars that was the rental of the truck it became $214 in mileage charges

Pascual M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

rainedy C. 
Rating:
5.0

Customer did not leave a comment.

Stuart Z. 
Rating:
5.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

Everything was amazing thanks

LUIS J. 
Rating:
5.0

Customer did not leave a comment.

Maykel C. 
Rating:
5.0

The Whole process was very easy and Quick, the customer service guy was very kind and prompt to help and explain us all about the rental, highly recommend this place

MARLON B. 
Rating:
5.0

None very satisfied

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

yadira A. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  First Impressions 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Trucks for Sale

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