Customer Reviews for U-Haul Moving & Storage of Old Bridge

3,498 reviews

1275 US Hwy 9 N   Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9, North of the Outback Steakhouse)

(732) 721-5666

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 721-5666

1275 US Hwy 9 N
Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9, North of the Outback Steakhouse)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing keep doing what you been doing!

Joseph L. 
Rating:
5.0

Have more than one person in the store.

POTTER A. 
Rating:
5.0

Customer did not leave a comment.

JOHN GIUSTI C. 
Rating:
5.0

They are always extremely helpful at this location. Highly recommend

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Omar O. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

very friendly and informed service people. It was a very simple action working with u-haul

tom D. 
Rating:
3.0

Unfortunately the truck I rented was not to my liking, the material inside the truck that I did not use or rent occupied some of the space I needed. Also, it was a rainy day and all of my boxes were damaged because water got inside of the truck, lots of it.

Marbell M. 
Rating:
5.0

The vehicle had a roof leak in the cargo area. And yes it was raining quite hard yesterday

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

Loretta R. 
Rating:
5.0

Customer did not leave a comment.

Elba P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH D. 
Rating:
5.0

quick easy and great price

james E M. 
Rating:
3.0

Everything was fine with the pickup and the truck. I had a strange encounter when I was dropping off the truck. I pulled the truck into the parking lot and there was someone in the car next to where I parked the truck. I was going through the drop off process on the app - taking pictures of everything. When I went to get out of the truck, to take the rest of the pictures, a guy got out of the car next to me and told me to give me the key. I said, "I have to take the pictures". He replied, "don't worry about that. " This made me very uncomfortable. I asked if he worked there and he said yes, but it was just very strange how he got out of the car and said what he said.

Justin L. 
Rating:
5.0

Leave my steering wheel settings alone. Don't set my heat settings to 78 degrees.

Ronald H. 
Rating:
5.0

They were very informative and nice they explained all the details and answered all my question

eliezer C. 
Rating:
3.0

Interior of drivers cab stunk of more then BO and cigarettes . Steering wheel was grimy and sticky totally never wiped down. Front windshield haze and fingerprints , driver side window could barely roll down. Also no ramp on the 10' truck. You wanted a review there you go.

mark S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

My only complaint would be that the motorcycle trailer could be designed with a longer ramp as the heavy, low motorcycle I loaded would scrape on the trailer.. Otherwise, great experience at a fair price

john C. 
Rating:
5.0

Thank you

Edward W. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

It was seamless, efficient, every is goid

Thom I. 
Rating:
5.0

Customer did not leave a comment.

murali S. 
Rating:
4.0

Customer did not leave a comment.

Ally A. 
Rating:
5.0

The van was Excellent. The two employees that were working that day were very polite and extremely fast with getting me out quickly when picking up and returning. Great job. Thank you

robert C. 
Rating:
2.0

Customer did not leave a comment.

Roxanne V. 
Rating:
5.0

Customer did not leave a comment.

Marvin T. 
Rating:
5.0

It was was a seamless streamlined process

Thom I. 
Rating:
5.0

Fix fenders in dolly

MIROSLAW W. 
Rating:
5.0

Great staff over at USN in Oldbridge, NJ! Keep up the great work!

Jeffrey S. 
Rating:
5.0

THe Manager was very professional, extremely courteous and pleasant to deal with.

LORI B.  |  Overall Experience 
Rating:
4.0

Good experience overall. Although the overall price three me off, i expected a lower rate.

una S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

nancy P. 
Rating:
5.0

Customer did not leave a comment.

Lino R. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

One of the young employees was very unprofessional and not knowledgeable. It took someone else to help me. The truck itself was difficult to drive. The steering was a challenge to keep straight.

LUIS L. 
Rating:
5.0

Everything worked as planned. Good job

Ron S. 
Rating:
5.0

I'm a constant repeat customer. Excellent place

GERARD R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F B. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
3.0

Warning to all renters read the agreement carefully there is a lot of hidden cost even though they charging you $.99 per mile and by the hour you still have to pay for gas, and a cleaning fee for a truck wash…… even if you only rented the truck for two hours still charged And if you do it online rental it better off doing less hours than anticipated because they still charge you the full amount. For example I rented the truck for three hours but bought it back in two I was still charged the full amount and $26 for a truck wash…..rip off next time Home Depot truck rental by the hour better pricing with no hidden fees

Eugene D. 
Rating:
3.0

Continue as you are. Staff is friendly and professional. By

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

virgilio T. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Joanette D. 
Rating:
5.0

Customer did not leave a comment.

piotr L. 
Rating:
5.0

The truck ran really loud and rough. It sounded like the engine was going to fall out every time we got going and hit the gas. Otherwise the experience was excellent!

Loretta R. 
Rating:
5.0

Everything was perfect !

Jeffrey W. 
Rating:
5.0

The online registration process was efficient & easy to follow.

CARLOS C.  |  Online Move In 
Rating:
5.0

The Inside of the cab of the truck was dirty & grimmy. Had to wipe everything down to even see out the windows.

Ellen N. 
Rating:
5.0

The gentleman at the counter was very helpful and nice

KATHE T. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer service says it all. They were excellent

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Detlef V.  |  Overall Experience 
Rating:
5.0

Very good

udai K. 
Rating:
5.0

Very good people and good service

Fiordaliza H. 
Rating:
5.0

Customer did not leave a comment.

Almantas B. 
Rating:
5.0

Customer did not leave a comment.

Dominick O. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Very good service. God bless you

Edgardo J. M. 
Rating:
4.0

Roger was great. Explained everything and very professional

kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Blaine K. 
Rating:
5.0

They went above a beyond for me. My reservation was made for the wrong day, yet they were able to get me a pickup quickly and it was in great shape.

Aloysius R. 
Rating:
5.0

Personnel were very friendly and willing to go above and beyond to meet my needs

RONALD D. 
Rating:
3.0

There was no problem with the location the problem was with the app I arrived there at about 10:00 p.m. and couldn't get the truck signed out until about 12:30 p.m. because the app would not work and the website would not work. Had many problems with the app and the website not scanning my license. Then it required two phone numbers of people to verify my identity. When normally they just call my wife. My wife was out of the country so I gave them a brother's phone number. Then the app ask for a second person to verify.

Gene S. 
Rating:
5.0

Customer did not leave a comment.

eliot G. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Great experience. Pleasant, knowledgeable, and very efficenct staff..

Marc H. 
Rating:
4.0

Pay more attention to the equipment, especially for people, traveling a great distance

Laura G. 
Rating:
1.0

I'm guessing was not full. I forgot to check when I drove off and wind up putting in $22 in gas. Logical will tell you I drove 14 miles $22 gas does not add up. And how long would I have to leave the car idle if that's what you say to use that much gas. Very disappointed that you guys can't do anything

Mahrab D. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

I am a repeat customer. I have used this location in the past and I continue to have good experience.

John R. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Colin R. 
Rating:
5.0

No complaints

ANA A. 
Rating:
5.0

My experience was above expectations. Friendly, professional and efficient service. Thank you UHaul guys for making my move easier.

Natalya T. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

naira D. 
Rating:
5.0

Customer did not leave a comment.

Tania T. 
Rating:
5.0

None. Roger was very knowledgeable and was explaining everything that he was doing.

bienvenito D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Sabrina H.  |  Overall Experience 
Rating:
5.0

There is nothing I can add to the process at this location. The employees and the equipment are superior.

laurence G. 
Rating:
5.0

Amazing customer service

timothy B. 
Rating:
5.0

The installer did a great job and went over everything with me.

John C. 
Rating:
5.0

Customer did not leave a comment.

luis R. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

Ajaz G. 
Rating:
5.0

Gentlemen there are very helpful two times in the past assisting with fuse for trailer hitch lights.

maurice G. 
Rating:
5.0

Customer did not leave a comment.

chirag P. 
Rating:
5.0

Pretty easy cargo van pick-up and drop-off in a convenient location

Ryan H. 
Rating:
3.0

Little expensive

KAREN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malachy K. 
Rating:
5.0

None. You're doing excellent customer

Sam E. 
Rating:
5.0

Great customer service

Fredy P. 
Rating:
5.0

Jacob was very professional and accommodating at the same time. Made my experience painless. Would recommend Jacob and Old Bridge location to anyone getting a hitch installed or needing a rental.

Vincent D. 
Rating:
5.0

No recommendations. Staff were polite professional and helpful

Rich H. 
Rating:
5.0

The man at the desk is pleasant and helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Frank N.  |  Overall Experience 
Rating:
4.0

Thanks for the email alert that I had not properly latched my storage unit!

CHRISTOPHER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HERMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinten S.  |  Overall Experience 
Rating:
1.0

Staff is not friendly , to every question their answer is I don't know I don't make rules here

Tajdar A.  |  First Impressions 
Rating:
5.0

This place was good to me and always helped me out with things!

MARCO C.  |  Overall Experience 
Rating:
2.0

As stated Above Old Bridge NJ Facility people working there we're NOT Friendly at all. I was treated Like I was bothering them. Acces to storage unit difficult Due to U-haul trucks parked getting in &out of units,I was Extremley disappointed in the way theu Handled themselves I had just Driven a 1,000 miles and to be greeted in the manor I was Recommend that Facility. In Florida I was Actually considering starting a u-haul Rental place. I've been looking to invest in something N Make $ but if that's the reputation U-haul will be showing I'm not sure my hard work would give me any profit Highly disappointed. But the Florida U-haul was not asgrandish looking but much more personable. Sometimes that makes it or breaks it.

corey l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajal S.  |  Overall Experience 
Rating:
2.0

The people who work there are unique and have a lot of hatred and distain for their jobs.

david r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassie K.  |  Overall Experience 
Rating:
5.0

Lynn Pulvermuller the general manager was very professional and was very helpful in showing the storage unit and the process of signing me up for the storage rental.

MICHAEL F.  |  First Impressions 
Rating:
5.0

Everything and everyone was great! I had no problems.

ANTHONY S.  |  First Impressions 
Rating:
5.0

Staff was very helpful and respectful.

Neilson J.  |  Online Move In 
Rating:
5.0

Person at the desk was very professional ,friendly and very helpful. I appreciated that after a long day of moving and traveling. Highly recommend

LORI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ottavia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances v.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael d.  |  Overall Experience 
Rating:
5.0

Nice team that works at the facility

charlotte w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Manager was very professional in all aspects

jospeh t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

Staff was amazing and made this whole experience quick and easy!! Highly Recommend!!!

Dawn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew l.  |  First Impressions 
Rating:
1.0

Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility

sophia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
5.0

the workers were extremely nice and very helpful.

Lynwood M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robin p.  |  First Impressions 
Rating:
5.0

Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.

janet c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therese D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

me parece un excelente servicio

IVAN T.  |  First Impressions 
Rating:
5.0

I will tell my friends to go there to rent a storage room or anything else great staff

theresa z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  Overall Experience 
Rating:
3.0

I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.

Darlene E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelvin G.  |  First Impressions 
Rating:
5.0

In the years that I've been there there was never any issues Very well kept

ALFRED C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  First Impressions 
Rating:
5.0

As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.

JIM S.  |  First Impressions 
Rating:
4.0

Thank you!

Phidelia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla P.  |  First Impressions 
Rating:
4.0

The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric

Eric B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dania M.  |  Online Move In 
Rating:
5.0

I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.

barbara o.  |  First Impressions 
Rating:
2.0

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

Patrick G.  |  Overall Experience 
Rating:
5.0

great service

Jeremiah C.  |  Overall Experience 
Rating:
5.0

The woman at the counter was very nice.

frank n.  |  First Impressions 
Rating:
5.0

Whole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.

charles b.  |  First Impressions 
Rating:
5.0

Staff was great. Very accommodating.

Katherine P.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

John N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detlef V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  Overall Experience 
Rating:
1.0

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

nathaniel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  First Impressions 
Rating:
5.0

Thanks for your services appreciate it all thanks again God bless

esther n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilfredo S.  |  Overall Experience 
Rating:
4.0

Ok

raj n.  |  Overall Experience 
Rating:
5.0

Outstanding

Matthew E.  |  Overall Experience 
Rating:
3.0

I wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau

Johanna P.  |  Overall Experience 
Rating:
3.0

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

Johanna P.  |  First Impressions 
Rating:
5.0

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Paul C.  |  Overall Experience 
Rating:
5.0

Awesome service.

Katherine P.  |  First Impressions 
Rating:
5.0

Very professional and courteous!

Cardia S.  |  First Impressions 
Rating:
5.0

good services

francisco b.  |  First Impressions 
Rating:
5.0

what about free storage ??

Patrick M.  |  Overall Experience 
Rating:
4.0

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

LAUREN C.  |  Overall Experience 
Rating:
5.0

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Michael M.  |  Overall Experience 
Rating:
5.0

Very helpful crew in Old bridge !

Patrick M.  |  First Impressions 
Rating:
5.0

i am a steady customer at this loc never had a problem very nice people

Gary G.  |  First Impressions 
Rating:
4.0

Good experience

Camille B.  |  Overall Experience 
Rating:
4.0

My experience with Uhaul was good. Will use the services when needed again. Thank you

JAMEELAH M.  |  Overall Experience 
Rating:
5.0

There was some evidence of mouse presence with droppings visible.

Anthony A.  |  Overall Experience 
Rating:
5.0

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

OLGA S.  |  Overall Experience 
Rating:
5.0

Good service

Mercedes O.  |  Overall Experience 
Rating:
5.0

Very nice folks.

ROBERT S.  |  Overall Experience 
No reviews have been submitted for this location.

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