Customer Reviews for U-Haul Moving & Storage of North Smithfield

2,636 reviews

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell, Walmart)

(401) 762-2178

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell, Walmart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I just changed the credit card I use to auto pay. I have rented a space for ? 2 years. It was the best place I could have come! The space is clean well lit safe!!!!! The staff is more than accommodating. Helpful polite friendly. I am more than happy here!!!

Michele M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda H.  |  Overall Experience 
Rating:
5.0

Respected there help.

Linda B.  |  First Impressions 
Rating:
5.0

You charge way to much money , for a 10×10 I paid 164 then you went up to 175.

Kathy B.  |  Overall Experience 
Rating:
5.0

Enjoyed the experience

LAWRENCE D.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff especially Jordan

Anne A.  |  First Impressions 
Rating:
5.0

Everything went great. Wish there was an elevator up to the second floor, and was a little worried about a mouse trap inside the unit. Other than that everything is nice

Kyle P.  |  Online Move In 
Rating:
5.0

the north Smithfield crew whether there still or not since my first unit in 2020 until my last in 23 have been amazing and made the process one less stress for me I seriously support raises for everyone still there

SUNNY F.  |  Overall Experience 
Rating:
5.0

Staff was very helpful with all my needs.

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alison w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nino K.  |  First Impressions 
Rating:
5.0

Very friendly and love the price. Very convenient access and loved having the access to carts for moving things in. Hallway are nice and large Great service

Imelda L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rokhaya l.  |  Overall Experience 
Rating:
5.0

The storage room I had was a room inside the giant warehouse type building, which is definitely a plus because you were totally out of the elements while accessing the storage unit. The building is not heated but it never got too low or too high a temperature which was also a plus. The manager of this facility was also vey friendly and helpful when needed. The only negative was that I am tall, 6’2” and I could not stand totally upright within the unit and I actually hit my head on the sprinkler head, located on the ceiling while I was there once. So, if you are tall, be very careful that you don’t hit your head. There are also convenient parking areas that are at different heights to the loading doc, based on the vehicle you are driving. We used carts (like at Home Depot) to transfer our things.

Alfred M.  |  Overall Experience 
Rating:
5.0

The young man, Henry M, that assisted me was professional, friendly and informative. He showed me where my unit was. Where equipment like carts were kept; and how all cards and keys were used. Went over rules, hours, etc. And said he would be happy to help if things changed. The unit was very clean, exactly as described online. I reserved the unit online and my reservation was waiting when I arrived on the date picked for move in. Would recommend U-Haul for anyone looking for storage. Prices very reasonable compared to other storage companies. Would highly recommend.

Beverly E.  |  First Impressions 
Rating:
5.0

3 times I have used this particular facility and all 3 times I am very satisfied with all their provisions, services and customer service ! (There have been 2 different Owners/General Managers during that time...Thomas and Jordan, I believe...both excellent). I have recommended this particular facility several times to family and friends alike.

Tina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
4.0

The storage unit was not cleaned

Stephanie Y.  |  First Impressions 
Rating:
3.0

Need more carts for people to use to help moving. We sit should be more clear regarding split level spaces. They’re listed as first floor but really are not. Unit still had a couple pieces of trash in it but overall clean. Employees were helpful.

Laura P.  |  Online Move In 
Rating:
4.0

The rates kept going up and up

Edward T.  |  Overall Experience 
Rating:
5.0

Everything was seamless from the initial reservation to "store in" day to easy access. The staff was readily available, very helpful, and patient.

alison w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

becky a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla D.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful respectful staff

Xenophon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  First Impressions 
Rating:
5.0

Jordan, you were extremely helpful and I can't tell how how much I appreciated it after a day that was not going very well.

brandon s.  |  First Impressions 
Rating:
5.0

Thank you for being so kind

Kathy B.  |  First Impressions 
Rating:
1.0

I am being charged an extra month. I went and cleaned out my unit and went to the office to close out my account days before my next payment. I was told I was all set. Then a day after I am normal charged I was hit with the payment automatic drawn out of my debit account, putting me in a negative draw. Now I am waiting for the payment to finalize so I can dispute it with my bank.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harris H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marc s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Piotr A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIELA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

The young man that checked me in and gave me a tour was very professional and welcoming to new customers. Explained everything in detail.

Matt D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patience m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL A W.  |  Overall Experience 
Rating:
3.0

Don’t like the fact that the next two weeks I paid for and am not getting reimbursed for those two weeks . I would not recommend to a friend.

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guy f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaira S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  First Impressions 
Rating:
4.0

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

ciro w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
4.0

The people you have work in there very professional I’m impressed Steven

Steven C.  |  First Impressions 
Rating:
5.0

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Kathleen S.  |  First Impressions 
Rating:
5.0

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Tanya K.  |  First Impressions 
Rating:
5.0

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. They were very helpful and friendly. My comments above may not be held against them.

Steven E.  |  First Impressions 
Rating:
5.0

The place is always very clean. There’s a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn’t even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I’ve seen him he is working hard and cleaning everything. One of the kindest humans I’ve ever met.

Kassandra H.  |  First Impressions 
Rating:
1.0

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don’t Reimburse for unused days. Well ain’t that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Donna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald W.  |  Overall Experience 
Rating:
5.0

The storage units height is too low constantly hitting my head, it's for short people

Heather J.  |  Overall Experience 
Rating:
5.0

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Nestor R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joselys c.  |  Overall Experience 
Rating:
4.0

We tried to access our unit after hours and our card would not let us in. That was our only problem

alicia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan M.  |  First Impressions 
Rating:
5.0

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy M.  |  Overall Experience 
Rating:
5.0

Jordan King was very helpful and courteous. I would recommend this facility very much.

Home Care Services o.  |  Overall Experience 
Rating:
5.0

Very clean, staff is friendly, rates for the units are the best around. Can’t complain one bit

Keith K.  |  Overall Experience 
Rating:
3.0

Took over and hour to rent a unit and then was told because I had cash that it’s be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn’t.

Corey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine W.  |  Overall Experience 
Rating:
1.0

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10.10 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

DOROTHY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable staff and general manager.

Elyse B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Briel D.  |  Overall Experience 
Rating:
5.0

Friendly staff

Alfred M.  |  First Impressions 
Rating:
5.0

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Asiwome T.  |  First Impressions 
Rating:
2.0

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rachel C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

AWA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope L.  |  First Impressions 
Rating:
3.0

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Meaghan M.  |  Overall Experience 
Rating:
5.0

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Linda C.  |  Overall Experience 
Rating:
5.0

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Karen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alex d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana E.  |  First Impressions 
Rating:
5.0

Very nice secure facility. Reasonable rates!

Cynthia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah R.  |  First Impressions 
Rating:
5.0

My only concern is that some items from my unit went missing.

Claudia R.  |  Overall Experience 
Rating:
4.0

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas C.  |  Online Move In 
Rating:
3.0

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria r.  |  First Impressions 
Rating:
5.0

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie T.  |  Overall Experience 
Rating:
5.0

just superb

rakesh k.  |  Overall Experience 
Rating:
5.0

Professional and friendly staff. Storage was well kept

sherry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Overall Experience 
Rating:
2.0

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANICE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanice A.  |  First Impressions 
Rating:
1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine L.  |  Online Move In 
Rating:
4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth L.  |  First Impressions 
Rating:
5.0

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Donald G.  |  Overall Experience 
Rating:
5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissalynn B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Florence R.  |  First Impressions 
Rating:
3.0

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

WARREN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy O.  |  First Impressions 
Rating:
5.0

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Matthew N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken e.  |  Overall Experience 
Rating:
5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria B.  |  First Impressions 
Rating:
5.0

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger

John L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie m.  |  Overall Experience 
Rating:
5.0

Tom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.

Jackson D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann H.  |  Overall Experience 
Rating:
1.0

Customer for in thy charge me lay payment

Cheikh N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis n.  |  First Impressions 
Rating:
5.0

Very clean, easy access, the hours were very convenient

Shalyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM B.  |  Overall Experience 
Rating:
4.0

The Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.

Al K.  |  Online Move In 
Rating:
5.0

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Mackenzie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aminata F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail F.  |  Overall Experience 
Rating:
5.0

The employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.

Alison G.  |  Overall Experience 
Rating:
5.0

Fast, friendly, and helpful staff. Overall a great experience!

sharon d.  |  First Impressions 
Rating:
5.0

Tom has always been super helpful. I also me Howard who was helpful and very kind.

Rachel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ernie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando E.  |  Overall Experience 
Rating:
5.0

This U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).

Donald W.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH B.  |  First Impressions 
Rating:
5.0

Very efficient and convenient.

norman T.  |  Overall Experience 
Rating:
4.0

Limited space was availble

norman T.  |  First Impressions 
Rating:
3.0

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Sam M.  |  First Impressions 
Rating:
5.0

Every person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.

Julia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

The staff is super friendly. The place is always clean. Low prices definitely will storage again in the future

Richard S.  |  Overall Experience 
Rating:
5.0

Staff is great .

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly B.  |  Overall Experience 
Rating:
5.0

Manager and his staff excellent

donna h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael M.  |  Overall Experience 
Rating:
5.0

Michael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!

jan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen b.  |  First Impressions 
Rating:
4.0

Well was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful

John L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen P.  |  First Impressions 
Rating:
5.0

Your employees were very nice and very helpful

Ann T.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

ellen b.  |  Overall Experience 
Rating:
5.0

Great customer services

Jeffrey S.  |  Online Move In 
Rating:
5.0

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertrand M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcello D.  |  Overall Experience 
Rating:
5.0

Thankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍

Claire J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damien L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aminata G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY ANN M.  |  Overall Experience 
Rating:
5.0

The customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.

Jennifer D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ed f.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Scott E.  |  Overall Experience 
Rating:
4.0

Lets get that sliding door in the front going. Isnt everything re opening due to covid?

brandon l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE S.  |  Overall Experience 
Rating:
5.0

Everything was perfect. Customer service A+ super super friendly.

Wilson P.  |  First Impressions 
Rating:
5.0

Had a unit for 2 years Facility was always clean, accessible, and lit well.

Andrew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando E.  |  First Impressions 
Rating:
5.0

Dawn, the assistant manager who helped me was outstanding. She couldn't have been any nicer. All around great experience. She went out of her way to help me and it was truly appreciated.

David T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ernie l.  |  First Impressions 
Rating:
5.0

This was one of cheapest storage locations in the area and the staff is amazing.

Dawn C.  |  Overall Experience 
Rating:
3.0

Have never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.

Rosalie B.  |  Overall Experience 
Rating:
5.0

Dawn was extremely helpful and pleasant during our "move-in" to our storage unit. Thanks!

Jaclyn A.  |  First Impressions 
Rating:
4.0

The savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM

Cristi M.  |  Overall Experience 
Rating:
5.0

Everything I needed with very helpful personnel. Couldn't ask for more.

Kednerlin D.  |  First Impressions 
Rating:
5.0

The ladies where I dropped off the trailer were more than accommodating and helpful!

Brent B.  |  First Impressions 
Rating:
2.0

It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.

Paula D.  |  Overall Experience 
Rating:
5.0

Reserving a storage unit was quick and easy, hassle free!

Mindy M.  |  Overall Experience 
Rating:
4.0

Best uhaul experience overall

ADRIANNE H.  |  Overall Experience 
Rating:
5.0

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

David J.  |  First Impressions 
Rating:
5.0

My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.

Les D.  |  Overall Experience 
Rating:
4.0

My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time

Tyler S.  |  Overall Experience 
Rating:
5.0

Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...

Cindy P.  |  First Impressions 
Rating:
5.0

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Piotr A.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful both on phone and in person

Lundyn B.  |  First Impressions 
Rating:
4.0

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Greg C.  |  First Impressions 
Rating:
5.0

NA

MARK R.  |  Overall Experience 
Rating:
5.0

Excellent service very satisfied.

Joann H.  |  First Impressions 
Rating:
5.0

the employee was very helpful

Pamela V.  |  First Impressions 
Rating:
5.0

Very professional helpful staff. Great experience. Thank you

Nancy G.  |  Overall Experience 
Rating:
5.0

I could not be happier. I stored my furniture and home goods for almost 2 years and had no problems whatsoever. The staff at are very helpful, knowledgeable and polite. I highly recommend U-Haul.

Marguerite G.  |  Overall Experience 
Rating:
5.0

I have a very good experience with uhaul costumer services

Josefina A.  |  First Impressions 
Rating:
4.0

The only thing is the concrete walk inside to get to the units had some holes and in winter could do better with ice & snow removal.

andree h.  |  Overall Experience 
Rating:
5.0

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

Russell R.  |  First Impressions 
Rating:
5.0

The first thing you notice is how clean and organized the office and storage areas are. Thank you

bob h.  |  Overall Experience 
Rating:
4.0

Problem: someone tried to get in our space and broke a key in our lock. We couldn't get in. Had to use power tool to cut lock. No help from UHaul or compensation for broken lock.

howard s.  |  Overall Experience 
Rating:
5.0

Scheduled my reservation online and it turned out to be a nightmare. The guys that work at this location were very helpful and made my day. Couldn’t have asked for any better service.

James F.  |  First Impressions 
Rating:
5.0

Excellent Space, staff, and Services

Lydia I.  |  Overall Experience 
Rating:
5.0

H

Steven A.  |  Overall Experience 
Rating:
5.0

I like to say I didn't have to wait to be help! I give a A+ of service I received... I was greeted with outstanding Customer service! I would love to share with others about renting a storage unit!

Lillian G.  |  First Impressions 
Rating:
5.0

Tom the local manager is great.

Gary m.  |  Overall Experience 
Rating:
5.0

I did not visit the facility but rather used U-Boxes. The service was excellent and very efficient. The drivers were professional and courteous. I would absolutely recommend this service to others.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer service was professional, courteous and knowledgeable. Property is clean, rate expected, and everything you need to move is there at great prices.

Jacqueline M.  |  First Impressions 
Rating:
5.0

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Anthony L.  |  First Impressions 
Rating:
5.0

Definitely would recommend. thank you.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Everything went well,I will use it again if and when I move

theodore l.  |  Overall Experience 
Rating:
5.0

Great service! This is one of the cleanest and well organized Uhaul’s locations I’ve even been to, that always an indication for attention to the details.

bob h.  |  First Impressions 
Rating:
4.0

Ok

Damien B.  |  Overall Experience 
Rating:
5.0

Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.

ANDREA R.  |  First Impressions 
Rating:
5.0

Tom gave the best customer service ever! He was always kind and courteous and went above and beyond for his customer! Will definitely recommend Uhaul on Eddie Dowling Hwy 02896 to everyone!

Jillian M.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Clean facility

Lois M.  |  Reservation 
Rating:
5.0

Great customer service

Eddie G.  |  Overall Experience 
Rating:
5.0

I had the u boxes delivered to my house so I never went to the facility. Your survey is forcing me to answer those questions. There is a typo in the last bullet point of your Please note: section.

chris h.  |  Overall Experience 
Rating:
4.0

None

Kevin H.  |  Overall Experience 
Rating:
5.0

Above and beyond service. Courteous, professional, and customer friendly.

gerry n.  |  Overall Experience 
Rating:
5.0

I did my homework,the UHaul U-Box price and convenience couldn't be matched! Richard delivered the U-Box in a professional manner and Manager Tom was helpful with my questions. Thank you UHaul!

Lora m.  |  Overall Experience 
Rating:
5.0

Awesome would definitely recommend them.

Sandra P.  |  Overall Experience 
Rating:
5.0

Very helpful and professional staff!

jody g.  |  Overall Experience 
Rating:
5.0

Great service!

Mary S.  |  Reservation 
Rating:
5.0

Professional customer service

Angel L.  |  Reservation 
Rating:
5.0

Great place, love the convience of 24 hours and friendly staff.

James W.  |  Overall Experience 
Rating:
5.0

Needed to store my belongings while I moved out of state. Getting the unit set up and closing were both simple and pleasant.

stephanie m.  |  Overall Experience 
Rating:
5.0

Exceptional Customer Service!

Cynthia D.  |  Overall Experience 
Rating:
5.0

Friendly Helpful People Everything was clean and neat.

PAUL A W.  |  Reservation 
Rating:
5.0

It was an overall great experience! Thank you!

cara c.  |  Overall Experience 
Rating:
5.0

U Haul is always busy yet makes everyone feel important.

donn a.  |  Reservation 
Rating:
5.0

Great experience

Bader A.  |  Overall Experience 
Rating:
5.0

Very helpful on phone as well as in person. Five starts to the on-site reo!!

alicia r.  |  Reservation 
Rating:
5.0

I couldn’t be happier with my experience at this Uhaul. I’ve recommended it to many friends

Colleen C.  |  Overall Experience 
Rating:
5.0

Three moves, three rental trucks, 4 pods, and a storage space -- this place got us through it all with a minimum of stress!

jeffrey a.  |  Overall Experience 
Rating:
4.0

driver was very proffesinal

Robert C.  |  Overall Experience 
Rating:
5.0

You team was excellent!

EDWARD N.  |  Overall Experience 
Rating:
5.0

Michelle was amazing and so accommodating. I would use ur company again 100% and she is a huge reason why. She made it so easy for us. Thank you.

Anthony R.  |  Overall Experience 
Rating:
5.0

The manager Tom is awesome

Arthur N.  |  Overall Experience 
Rating:
4.0

We did last minute schedule. We were happy about north Smithfield. Not happy about Attleboro. They didn't answer phone.

belinda p.  |  Overall Experience 
Rating:
5.0

I do have to recommend that the inside storage area be cooled by air conditioning. It is quite stuffy and warm.

James W.  |  Overall Experience 
Rating:
4.0

While the service at the center was well the total experience of my move was not so well. This format does not support the comments of my total experience so it is sub par also.

Jim F.  |  Overall Experience 
Rating:
5.0

This long distance move from South Florida was very stressful..I did it with 3 Uboxes Tom is the Absolute Best .. And his team of Michelle, Ricky and the front desk reps are above 5 stars..

patricia L.  |  Overall Experience 
Rating:
5.0

Tom Sullivan and Michelle were a dream team come true. They made the moving and storage experience as smooth as anyone could have wished for.

ina s.  |  Overall Experience 
Rating:
5.0

Our delivery person, Michelle was excellent. She knew exactly where to place the boxes to make it as easy as possible to move the contents in and out of the boxes.

Daniel J.  |  Overall Experience 
Rating:
5.0

Michelle & Richard were amazing! They went above & beyond to place the u-boxes where we wanted them even though it wasn't the easiest location. The staff at the facility was great too!

Christine S.  |  Overall Experience 
Rating:
5.0

During the shipping process, the lock on my Ubox was damaged and made the box impossible to open. An employee drove to my home to break it open immediately after I called. Excellent customer service.

Sarah K.  |  Overall Experience 
Rating:
5.0

Staff at both the U-Haul facilities and Michelle, who delivered and picked up the pods, were fantastic, and incredibly helpful. Flexible times, pod sizes, and all I needed to move at one stop.

fran h.  |  Overall Experience 
Rating:
5.0

Thank you for such a good service

Carmen O.  |  Overall Experience 
Rating:
5.0

Very pleased

Nancy M.  |  Overall Experience 
Rating:
5.0

Above and beyond courteous employees always !! Kinda sad I no longer will be having my storage there. Always felt my belongings were safe and sound!

Jo Ann R.  |  Overall Experience 
Rating:
5.0

Very good service. Thank you

Richard M.  |  Overall Experience 
Rating:
4.0

The facility and staff met my needs.

ALLEN A.  |  Overall Experience 
No reviews have been submitted for this location.

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