Customer did not leave a comment.
Karey Williams | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Sarasota
(N Of Airport, 1.5 Miles North of University Pkwy)
Services at this Location:
Contact Us
7850 N Tamiami TrlSarasota, FL 34243
(N Of Airport, 1.5 Miles North of University Pkwy)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
A weekly rate would help us locals.
Jeremy Wayne- Rating:
- 5.0
Customer did not leave a comment.
Bojan Gligorijevic- Rating:
- 5.0
Customer did not leave a comment.
Frank Moll- Rating:
- 5.0
Great job
Jose Perez Colon- Rating:
- 5.0
Second time at this location - both experiences included professional courteous well trained staff.
Charles Stone- Rating:
- 5.0
Location is convenient near SRQ airport and facility is clean and well lit. Alarm system works well for knowing timeline of coming and going with entry card swipe. This place is run well and I have seen very low turnover of personell here in the year plus I have been a customer. Great work to all involved they just do their jobs and get it done.
john peirano | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stan Melowic- Rating:
- 5.0
Customer did not leave a comment.
Greg Whitford- Rating:
- 5.0
Customer did not leave a comment.
dennis jensen- Rating:
- 5.0
Customer did not leave a comment.
Angel Rojo- Rating:
- 5.0
Customer did not leave a comment.
Richard Collins- Rating:
- 5.0
very friendly and professional service
Adam Merchel- Rating:
- 5.0
Customer did not leave a comment.
Douglas Bradley- Rating:
- 5.0
Customer did not leave a comment.
Allison Schott- Rating:
- 5.0
The woman who checked me in was exceptional. Came across as truly interested in the experience renting through UHAUL. Very professional and knowledgeable.
Charles Stone- Rating:
- 5.0
Had a pleasant experience from start to finish. Thank you!
Hector Justiniano | Overall Experience- Rating:
- 5.0
All employees were kind and courteous store was Well maintained
Ricky Halbrook- Rating:
- 5.0
Clean, great location, personnel, respectful, and quick service to get the job done.
Marvin Pawlowski- Rating:
- 5.0
Customer did not leave a comment.
Charles Waldrip- Rating:
- 3.0
The truck fuel tank was empty on pick up. There was a lack of coordination between the two U-Haul representatives.
Donald Bauer- Rating:
- 5.0
Kelly is amazing Great staff Great experience!
cheryl forberg | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin Praytor- Rating:
- 5.0
Let customers know that the ordered part is on hand for the appt.
lawrece martyn- Rating:
- 5.0
Customer did not leave a comment.
Robert delaney- Rating:
- 5.0
Customer did not leave a comment.
Dana Trimble | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ken Kubik- Rating:
- 5.0
The entire process was spot on. Communication was great and friendly.
TRAVIS WEST- Rating:
- 5.0
Customer did not leave a comment.
Ana Marrero- Rating:
- 5.0
Cecil was very kind and professional
David Haley | Overall Experience- Rating:
- 3.0
The delivery/pickup driver was friendly and placed the container in the correct location. She gets 5 Stars. The person who answered the phone at the location (not the 800#) did not speak clearly and was hard to understand. Please ask them to speak their name louder and clearly when greeting customers.
Doug Zimmerman- Rating:
- 5.0
Very professional prompt and also very grateful for the fact that they gave us a military discount that k you for supporting our troops will definitely recommend you guys to all .☆☆☆☆☆☆☆☆☆☆
gilberto rivera | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RICK FIELD- Rating:
- 5.0
Customer did not leave a comment.
Dan Brennan- Rating:
- 5.0
Customer did not leave a comment.
Robert Grover | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mark Norwicz- Rating:
- 4.0
Trailer not waterproof. Contents wet
Joseph Contorno- Rating:
- 5.0
I wasn’t satisfied with the storage I had at first and this location gave me the storage I wanted at the last minute.
Pamela Garvin | First Impressions- Rating:
- 5.0
UHaul is a great service and Greta American Company, after being left stranded by Good Greek movers who canceled the night before our move ! U Haul saved the day with trucks supplies and a great crew of guys from M+1 movers. I can't say enough good things about U haul ... and how horrible Good Greek Movers are !
STUART CAMPBELL- Rating:
- 5.0
Customer did not leave a comment.
Francis Sobczynski- Rating:
- 5.0
The truck had a strong beer, visit or a combination of 2 smell in inside but tolerable, it must have been extremely strong for me to smell it and be repulsed since I have a weak since of smell after the vivid wave of lock down changed the world forever!
irena starckmen- Rating:
- 5.0
As always, Kelly and Buddy, take great care of us. It is always a pleasure to do business at their location.
Matthew Nada- Rating:
- 5.0
They were prompt,polite,helpful.
Randy Davenport- Rating:
- 2.0
None of the employees appeared happy to be there with two arguing in my presence. I had a one-day rental of the trailer. When I returned the same day, the employee working returns was in a heated argument with someone returning a pickup truck over the purchase of gasoline. The customer eventually drove off with the truck. The yard employee walked over to me and angry mood, then detached my trailer. He then advised me that I could leave. No expected customer service or courtesy at all with any of these employees. A few days later I received a phone call asking me when I was planning on returning the trailer. Over two days and more than four phone calls I was able to convince them that the trailer was returned on the same day. However, they billed me for four days! More calls with the local manager refusing to speak with me ( requested twice ). Finally the four day bill forever hundred dollars was removed and the correct withdrawals made. There was no apology or compensation for all the time that went into fixing your mistake. Michael Fisher
Michael Fisher- Rating:
- 1.0
They overcharged me. That was not nice at all.
Claudia Silva- Rating:
- 5.0
Customer did not leave a comment.
MEREK ROMAN- Rating:
- 4.0
Customer did not leave a comment.
Carol Leady- Rating:
- 5.0
Customer did not leave a comment.
Kammeako McNeil- Rating:
- 5.0
Keep doing a good job!
Ray Rodriguez- Rating:
- 2.0
Customer did not leave a comment.
Melvin Hurst- Rating:
- 5.0
Customer did not leave a comment.
David BIshop- Rating:
- 5.0
Pricing is confusing. When inquiring I was asking for price from Florida to Wisconsin and given a price. Once the box was delivered I was getting emails for charges for each step of the process which totalled more than the quote I was given. The charge should have been bundled and all the separate charges done behind the scenes.
Cindy Osiecki- Rating:
- 5.0
Customer did not leave a comment.
Philip Pifer- Rating:
- 5.0
Customer did not leave a comment.
Brian Kleinberg- Rating:
- 5.0
Customer did not leave a comment.
Chuck Kelley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard Cox- Rating:
- 5.0
Excelente servicio al cliente por el customer service que me atendió.
Carlos Wilson- Rating:
- 4.0
Customer did not leave a comment.
Steven Van Lenten- Rating:
- 3.0
Customer did not leave a comment.
Princess Schultz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRISTI DICECCO- Rating:
- 4.0
Wash the trucks & vans . The interiors of the vans have been abused by tradesmen !
roger Butler- Rating:
- 5.0
Customer did not leave a comment.
Craig Dilworth- Rating:
- 5.0
Smooth as silk. Made an appointment, they were ready took no time to install and I’m on my way. Very satisfied customer
Alan London- Rating:
- 3.0
The truck was mostly clean. People friendly. Easy in and out process. Truck seats old and mushy. Steering was loose and trouble some to drive on highway.
Robert Stiff- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Hernandez- Rating:
- 5.0
Customer did not leave a comment.
Gary Savage- Rating:
- 5.0
Customer did not leave a comment.
Lynn Marentette | Overall Experience- Rating:
- 5.0
Would advise the use of these containers when moving.
Rosemary York- Rating:
- 4.0
Pricing for the units could be averaged by other storage facilities in the area…a little pricey.
Stephanie Coachman-Williams | Overall Experience- Rating:
- 4.0
Should not give out vehicles with near. empty gas
Kenton Schreck- Rating:
- 5.0
The service is outstanding. It was fast and easy. I don’t think that you need to improve anything.
Laura Porto- Rating:
- 3.0
Customer did not leave a comment.
DAVID BILDSTEIN- Rating:
- 5.0
Customer did not leave a comment.
Tabria Bradley | Overall Experience- Rating:
- 5.0
We were very impressed with out Ubox rental process. Everything went smoothly from start to finish.
TIMOTHY CONRAD- Rating:
- 5.0
Everything went well. No problems
Jim Cassani- Rating:
- 5.0
Customer did not leave a comment.
Stuart Draper- Rating:
- 5.0
A big shout out to Kelly! He took care of us and helped out with our u box delivery. Thanks for all the help!
Jonathan Thompson- Rating:
- 5.0
The staff in this location is wonderful. The overall building layout works pretty well, very organized and clean. Pickup truck was clean and in great condition. Will 100% recommend.
DANIEL PIERRAL- Rating:
- 5.0
Customer did not leave a comment.
David Mock- Rating:
- 4.0
Customer did not leave a comment.
Kurt R SULLIVAN- Rating:
- 4.0
great service. i would have stored with uhaul but prices were much higher than most other storage facilities
Ilona Millman- Rating:
- 4.0
Customer did not leave a comment.
Frank Turner- Rating:
- 4.0
There was a problem with the tag light falling out and I noted it to the receiving staff.
ANTHONY NOURSE- Rating:
- 5.0
Customer did not leave a comment.
Vadim Baidan- Rating:
- 5.0
If we are moving large items locally or even out of state, we will always go to this location. They are knowledgeable, professional, kind and every time their vehicles and trailers are clean and well maintained. Thank you for all you do!
Andrea Rowe- Rating:
- 4.0
good friendly service. good scheduling. hitch install completed quickly. good price.
LARRY ABRAMS- Rating:
- 5.0
Customer did not leave a comment.
David Moyer- Rating:
- 5.0
Customer did not leave a comment.
Brian Delaney- Rating:
- 5.0
Customer did not leave a comment.
Cameron Johnson- Rating:
- 5.0
Customer did not leave a comment.
LAUREN OSTERFELD- Rating:
- 3.0
Clean van
Adrianne Thomas- Rating:
- 4.0
Customer did not leave a comment.
ANTOINE CAMPANIOLO | Overall Experience- Rating:
- 4.0
The return was horrible. I brought the 5x9 trailer to the I-haul near my house. The women there told me they can not take it back I had to go 45 minutes one way to another uhaul facility to drop it off
Matthew Baialardo- Rating:
- 5.0
Great place!
Lynn Marentette | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
James Robey- Rating:
- 4.0
Customer did not leave a comment.
Wallace Slivonik- Rating:
- 5.0
Great check in pull thru facility. Was unhooked in minutes and checked in and cleared. Thank you.
Mark Shrout- Rating:
- 5.0
Customer did not leave a comment.
Victor Saccucci- Rating:
- 5.0
Nothing
James Mitchell- Rating:
- 5.0
I am so very pleased with my entire UHaul experience! Everyone I spoke or interacted with was helpful, friendly and knowledgeable. I have already recommended your services to others and will continue to do so - ThankYou!
Linda Jensen- Rating:
- 3.0
I was a little late for a one day reservation even though I booked for two days. The guy who checked in the trailer assured me he would charge the one day. When I received my receipt it was for the full two days. I'm not a fan of people who lie.
Thomas Potts- Rating:
- 5.0
Outstanding customer service. Jim took care of hooking the trailer to my jeep. Buddy was awesome taking care of my paperwork he also went above and beyond to help me put a clothes rack together I couldn't figure out..now thats customer service. I will definitely be back on my next move.
Sheila Moncada- Rating:
- 5.0
Very courteous and professional and also convenient when I head to change the dates. Thank you.
dante dicioccio- Rating:
- 3.0
Customer did not leave a comment.
Cecilia Grantley- Rating:
- 3.0
Truck did not have AC so it should not have been on the lot.
Brianna Bell- Rating:
- 5.0
Customer did not leave a comment.
Poornima DeBolle- Rating:
- 5.0
Customer did not leave a comment.
NHUT LAM- Rating:
- 5.0
This is a great location
Joe Ruggiero | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James McEnerney- Rating:
- 5.0
Excellent experience
keith maxwell- Rating:
- 5.0
Nothing perfect
Gary Romig- Rating:
- 5.0
Customer did not leave a comment.
ANDREAS MUELLER- Rating:
- 5.0
Location had plenty of equipment, was clean, efficient processing to check out, and the rep helped me hook the equipment up and finalize the process. As part of the rental, I had a bubble in the tire, replaced it instead of blowing and being stuck on the side of the road the day after Xmas, huge traffic, but when turning it into the delivery location, they took a picture of the receipt and compensated me for 100% of the trailer tire cost great Customer service. Thought I'd have to fight more for reimbursement.
Thomas Kimball- Rating:
- 5.0
Customer did not leave a comment.
Andy Ridings | Overall Experience- Rating:
- 3.0
I sat there waiting because the sign says someone will come out but no one did. I walk into the store and some guy says I need to meet them outside. The reason I went in is because no one came out!!! Never again!!!
Pete Elroy- Rating:
- 5.0
Customer did not leave a comment.
diane stabile- Rating:
- 5.0
Customer did not leave a comment.
Amy Kuerschner- Rating:
- 5.0
Customer did not leave a comment.
David Tyler- Rating:
- 3.0
Did not like the way that they raise my rates every month and didn’t tell me started at 186 and went up to 207 so was not happy about that I need to be more communication and just not satisfied with that and that’s why I pulled everything out
boonie lee | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
davida duran | Overall Experience- Rating:
- 5.0
Excellent experience
John Smith | Overall Experience- Rating:
- 4.0
We lost our key. An employee helped us get into our unit.
Joanne Fowler | Overall Experience- Rating:
- 5.0
Have used the facility a couple of times. Very professional and helpful.
John Agramonte | Overall Experience- Rating:
- 5.0
Thecwhole staff was very friendly, standing out site Manager, wonderful with customers, very profesional, Facilities very Tidy & services very well organized, little waiting service time, very supportive on onboarding facilities & equipment. Thanks Kelly Mcnitt
IVAN LOPEZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bertha Marie Canales Quinones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Danielle Thomas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SARAH MARTINEZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher Greenwell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lenimar Schaefer | Overall Experience- Rating:
- 1.0
No matter what I been thought it differs that nobody in that business have no patient and what so important to give away people's value stuff that so bogus what if I want to Thank you being patient give you a gift as a reward more than low price as a best rewards a Thank You mail as a God gift more than prices um, I appreciate it and I hate people have no patient God don't appreciate it and 2 thumb down. Yall have nice day decue up
Elizabeth Ballard | Overall Experience- Rating:
- 5.0
Could not have been more friendly or helpful, great experience
John Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lindsey Morris | Overall Experience- Rating:
- 5.0
Great facility. Clean and the staff is super helpful.
Todd Zegras | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Isaida Johnson | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Constance Hanninen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mario dalsass | Overall Experience- Rating:
- 5.0
Everything was amazing, just wish there had been 24 hour access without having to call.
seth winkel | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
boonie lee | First Impressions- Rating:
- 4.0
The storage facility isn’t 24 hours and closes pretty early to not have access to my things
Tamara Thompson | Overall Experience- Rating:
- 5.0
Great clean and excellent staff
Joseph Fenimore | Overall Experience- Rating:
- 5.0
Perfect location and clean
karin johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aaron Davis | Online Move In- Rating:
- 5.0
The bugs could’ve been under control a little better. It’s a little cockroaches were pretty bad.
William Cantalamessa | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Melissa Morrison | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mila Lytvyn | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Keppel | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Joseph Pepe | First Impressions- Rating:
- 5.0
Very happy with rental. Only negative was the ability to call and talk with someone at the facility ... always rolled to call center.
Bruce Zerkle | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Morgan Moulton | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William Cantalamessa | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle Perez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William Keppel | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Anthony Brock | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Abdelrahman Asfour | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Kelley | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Bartlomiej Ruszczak | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Sandra Taylor | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tracey stetler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeff Holland | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
teresa rosenbeck | Overall Experience- Rating:
- 5.0
Very secured and very clean environment
Patrick maurice | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy Kelley | Overall Experience- Rating:
- 5.0
Mr Kelly, Marques, and their whole team have been absolutely wonderful to our little family. The facility is well lit and air conditioned well.
mandy SCHULTZ | Overall Experience- Rating:
- 1.0
The owner of the location was very rude and dismissive when I ask questions regarding the unit. Very unnecessary to say the least. I will definitely make sure NOT to recommend this location too anyone. We all should be treated with respect and show alittle bit of professionalism!!! Very disappointed in all levels during multiple enaction with the owner!!!
TARA COLEMAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy Kelley | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Randall Sellers | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Pipitone | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Theo Andersen | Overall Experience- Rating:
- 5.0
Perfect experience. I’ll be back if needed.
Bill Eader | Overall Experience- Rating:
- 4.0
I was supposed to get a free month but did not. Everything else was great.
Alice Hachee | Overall Experience- Rating:
- 5.0
There was two young men working on Monday the 27th that we courteous, kind, and extremely helpful.
Michael Kelley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Jensen | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kevin Gardner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Camilo Fierro | First Impressions- Rating:
- 4.0
Guys were always helpful with any questions and help with my lock once , def recommend these guys ,
Virginia Stump | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Whitlatch | Overall Experience- Rating:
- 5.0
Nick and TJ did an exceptional job moving my things into storage. Handled with care and made everything fit perfectly. They were extremely professional and efficient!
Brahm Sara | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Jaouhari | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Estrellita Cruz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Wasmund | Overall Experience- Rating:
- 5.0
This place is super clean. The staff is friendly and helpful.
Matthew Jensen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve Diveley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Teya Saunders | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vickey Burks | Overall Experience- Rating:
- 5.0
Great staff. Friendly, helpful and supportive.
Courtney Newcomb | Overall Experience- Rating:
- 5.0
As always you are head and shoulders above the competition!
PAUL EASTMAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan Lee | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jon Hogan | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
VASEAL MOODIE | Overall Experience- Rating:
- 1.0
The facility seems nice enough but I never even got to use it. It says on the website 24x7 and extended hours access but this wasn't the case. Nobody told me even once after speaking to three schedulers who were clearly aware of my drop off time for the truck that I would be using the same location for my free month of storage. I work night shift so im up usually from about 7pm until roughly 11am. So I was pretty annoyed to have a rental by the mile uhaul and show up to unload everything during my move only to find out I can't access my storage unit because it's midnight and my truck needs to be returned in two hours. So I had to find a storage unit that was available for move in that lat e at night and pay for it. Xpress storage was great, affordable, secure, and entirely self service.
Dominic Lentini | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
helen robbins | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Church | Overall Experience- Rating:
- 3.0
I am sorry to say I left because i was paying extra for night access and when followed in by a person who didnt slide access card, then threw a fit because I asked to slide card for my safety, the manager did nothing to protect my safety. Kelly McKnitt, response was poor as a manager and unsafe. I will not use Uhaul again for storage at this facility untill new managers exist. Very dangerous be careful if you store here
Cynthia Kenner-Brower | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Conner | First Impressions- Rating:
- 5.0
Office staff are amazing!!! Thank you for all of your help! Location, access, customer service are all 5 star worthy :)
Jennifer Clark | Overall Experience- Rating:
- 5.0
N/a
christina dawkins | First Impressions- Rating:
- 5.0
Clean, well-lit, and very accommodating staff!
Frank Lavey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RENITA BUTLER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Meyers | First Impressions- Rating:
- 5.0
Very neat and clean, friendly management
Randall Sellers | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Leonardo Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John Barrett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sharon Jones | Overall Experience- Rating:
- 4.0
I don’t know what your policy is but since I was paid until the 26th of the month you might have refunded part of the rent. Overall it was a good experience
teresa wofe | Overall Experience- Rating:
- 4.0
Only one grumpy of man that works there that I normally avoid. He is kind rude!
Kathy Cook | Overall Experience- Rating:
- 5.0
Very friendly and helpful lady helped me check out. Really appreciated that.
Brian Schultz | Overall Experience- Rating:
- 5.0
We were very happy with everyone. The storage area was always very clean and safe!!
Oliver Small | Overall Experience- Rating:
- 5.0
Would definitely recommend this location. Great location, facility is kept in clean and orderly fashion, and the staff is accessible and helpful.
Frank Shepherd | Overall Experience- Rating:
- 5.0
Great place. Always clean and well maintained
Craig Phillips | Overall Experience- Rating:
- 4.0
All the young people had ecellent service except an older guy name Buddy he has not a good attitude with me, very grumpy person to be at customer service.
Adriana Jacobson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cynthia Jaouhari | First Impressions- Rating:
- 5.0
Very Nice and helpful people
Adriana Jacobson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mike Medric | First Impressions- Rating:
- 5.0
Trailer we used performed perfectly. Thank you
Brian Schultz | First Impressions- Rating:
- 5.0
The Team at Uhaul Sarasota were always professional, courteous, and helpful. I’ll be back.
Timothy Rinaldi | Overall Experience- Rating:
- 1.0
We had a huge issue with the general manager Kerry McNitt. I am waiting on a refund of my October rent as I cleared out on 10/1 but tried to clear out on 9/30 but was not allowed due to GMs failure to use emergency equipment so we could Have access.
Sara Hemperley | Overall Experience- Rating:
- 1.0
Storage was broken into no help from the front office I truly believe the office staff did it if the place was secured and alarmed I will never use this storage again or any storage for this matter how I pay to have my stuff stolen SMH
Regina Carter | Overall Experience- Rating:
- 5.0
Friendly staff, very helpful and provided needed assistance when I asked. The facility was fully air-conditioned, with clean restrooms and plenty of carts to be used for moving your stuff in and around. Highly recommend this facility to anyone I know who is looking for an excellent storage place.
Jeremiah Lindsey | Overall Experience- Rating:
- 5.0
N/a
Princess Schultz | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kathy Cook | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bruce Zerkle | First Impressions- Rating:
- 5.0
Very friendly and helpful staff, with clean and accessible units. The hours are very convenient, matches hours that are useful. Thank you.
Jeremiah Lindsey | First Impressions- Rating:
- 5.0
The two gentleman who helped us were extremely friendly helpful and “can do “! I really appreciated it.
David Kowalke | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Heather Vail | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sabrina Kordik | Overall Experience- Rating:
- 5.0
Normal
Jonathan Wood | Online Move In- Rating:
- 5.0
U-haul has really improved since the last time I used U-haul storge great job!!!
JIMMIE CAMPBELL | First Impressions- Rating:
- 5.0
El único problema que tienen en ese lugar es que no tienen personal para trabajar y el poco personal que tienen siempre están de malas o están cansados ya tienen con mucha lentitud y hay muchos Costumer o clientes esperando todo lo demás está perfecto me encantó el lugar gracias
Isabel Arenas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Achilles Kouskoutis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Gonzalez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Frank Shepherd | First Impressions- Rating:
- 5.0
Very pleased with the whole U-Haul experience. We used the U-Boxes to move from Galveston,Texas to Sarasota, Florida selecting this location because they could accommodate the U-Boxes. From there, we moved into the Climate Controlled Storage and were completely satisfied. We downsized into one of the 2 units we had rented so we are still customers.
Frank Shepherd | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANNY Robinson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Paul Gillies | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jack Curran | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Raymond Trujillo | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Peter Michela | Overall Experience- Rating:
- 5.0
Everyone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service
Kathleen Mlotok | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kendra Holt | Overall Experience- Rating:
- 5.0
Beautiful clean facility. Nice people. Easy access.
Cynthia Kenner-Brower | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH CHAFFEE | First Impressions- Rating:
- 4.0
The rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!
Robert Cavallo | First Impressions- Rating:
- 5.0
I have no friends.
Carl Burgess | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John Huffman | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Achilles Kouskoutis | First Impressions- Rating:
- 5.0
Great staff. Very helpful.
CHRISTINE UECKER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sylvia Peters | First Impressions- Rating:
- 4.0
The air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it’s kept clean
JODI DELANEY | Overall Experience- Rating:
- 5.0
nice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.
Sharon Jones | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TRAN DO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberley Fox | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mark Kellett | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
alex cabrera | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christopher Everhart | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Linda Morgan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cherissa Irvin | Overall Experience- Rating:
- 5.0
Everything was great! Very secure and clean. Storage areas are like Ft. Knox.
Kent Unruh | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RICHIE TURK | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
WAYLON KING | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM TRAKAS | First Impressions- Rating:
- 5.0
The staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.
mark kaufman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Korman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Madison GARRIOTT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Caesar Rondina | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Melanie Blizzard | Overall Experience- Rating:
- 5.0
Very thorough and efficient.
Constance Hanninen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Curtis Wondra | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
John Sewak | Overall Experience- Rating:
- 5.0
Great experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.
michael lunk | Overall Experience- Rating:
- 4.0
Very kind and courteous staff. Very easy process.
Lydia Butler | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jesse Tilden | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kelly Beach | Overall Experience- Rating:
- 5.0
Staff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!
John Miller | First Impressions- Rating:
- 5.0
I have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.
Larry Kramer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tiger Tidwell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT TAYMAN | Overall Experience- Rating:
- 5.0
Great service! Thank you!
Margarita Gonzalez | Overall Experience- Rating:
- 5.0
Nice clean storage place
james wink | First Impressions- Rating:
- 5.0
Friendly staff and accommodating. Very clean storage units !
John Barrett | First Impressions- Rating:
- 5.0
Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.
James Early | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ricky Milbourn | Overall Experience- Rating:
- 5.0
Great job
Viet Hoang | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rhoda Peachey | Overall Experience- Rating:
- 5.0
Great experience
Kenneth Allen | First Impressions- Rating:
- 3.0
The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online
Joseph Marich | Overall Experience- Rating:
- 5.0
Great job guys! Thanks!!!
Patricia Pufall | Overall Experience- Rating:
- 5.0
The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.
Christopher Everhart | First Impressions- Rating:
- 5.0
Excellent experience.
Heather Vail | First Impressions- Rating:
- 4.0
I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.
PATRICK BERRY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mark Wasmund | First Impressions- Rating:
- 4.0
Very good customer service and very helpful workers.
Calota WARD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Caesar Rondina | First Impressions- Rating:
- 4.0
Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio
JAVIER AMBRIZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle STONGE | Online Move In- Rating:
- 5.0
Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.
James Early | First Impressions- Rating:
- 5.0
Very happy
karin johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kendra Holt | First Impressions- Rating:
- 5.0
They to care of our needs.
NAOMI FRANCES LONGORIA | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brian Slate | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kent Unruh | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Piotr Zugaj | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ellwood Middleton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
eric bergman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Leonard | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brian Williams | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brett Wickwar | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Samuel Binion | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOHN FAZIO | Overall Experience- Rating:
- 5.0
The only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks
Gillian Thomas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE UECKER | First Impressions- Rating:
- 5.0
Markus was so nice and helped us so many times! You have a great guy there!!
Patricia Pufall | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Clis Gallardo | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Stewart Shuman | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ERIC LAMPLEY | First Impressions- Rating:
- 5.0
Cody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!
Elyse Sunseri | First Impressions- Rating:
- 5.0
Customer service representative was excellent.
Calota WARD | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Odie Harris | First Impressions- Rating:
- 5.0
Nice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.
Brian Galford | First Impressions- Rating:
- 5.0
The storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive
ROCKY CRITTENDEN | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tracey stetler | Overall Experience- Rating:
- 4.0
The only reason I didn’t give 5 stars is because there are not enough moving carts to transport cargo back and forth to unit and truck .. but if more of those were there it would be 5 stars all day -
Gillian Thomas | First Impressions- Rating:
- 5.0
Thanks to the guys that helped us. Made it a lot easier than I thought it would be. Very nice and helpful.
JOHN FAZIO | First Impressions- Rating:
- 1.0
The young man at the front desk yesterday was lovely, as was Mr. McNitt; however, a man who I assume was the shift manager yesterday afternoon (07/05/21) behaved atrociously. We were planning on staying with you until October, but because of how he treated my fiance we will now be moving elsewhere by the end of the month. I will be following up with an email to corporate, which you will be CC'd on.
Gabriela Berrios | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jasmine Dowdell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARK CARRAGHER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joe SMITH | Overall Experience- Rating:
- 5.0
Excellent service.
Chuck Kelley | First Impressions- Rating:
- 2.0
I have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.
Edwin Rivera | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Erikson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sean Miller | First Impressions- Rating:
- 4.0
It was great till the door on the trailer fell off, it seemed the weld did not hold. Fortunately it fell off when we offloaded our belongings in the U-Haul facility.
MARK CARRAGHER | First Impressions- Rating:
- 5.0
Great experience!
John Purse | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joe SMITH | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John Sewak | First Impressions- Rating:
- 5.0
Very helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.
Sara Pickup | First Impressions- Rating:
- 4.0
My only problem was you could never get anyone on the phone. Not just at this location but ANY location.
RONIE ASHLEY | Overall Experience- Rating:
- 5.0
The guys at this location are great. I'd still be with them if I didn't live so far away.
Jennifer Baez | Overall Experience- Rating:
- 4.0
NICE PEOPLE
James Rusher | Overall Experience- Rating:
- 5.0
Staff was very friendly and helpful for our move here to Florida. Very pleased.
Brian Benzio | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
danny hanie | Overall Experience- Rating:
- 5.0
Very helpful staff. Facility is clean, and conveniently located.
Gregory Parris | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Leroy Weaver | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
lisa latimer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeannie Whipple | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
rex coston | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mercedes brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LISA MICHAEL | Overall Experience- Rating:
- 5.0
The staff was very helpful and professional, very clean unit and easy to get things in and out.
kim reynolds | Overall Experience- Rating:
- 5.0
Was a great experience
don still | First Impressions- Rating:
- 5.0
Nice service received from them
Moises Sumoza | First Impressions- Rating:
- 5.0
Helpful staff and clean facility.
Mark Terman | First Impressions- Rating:
- 5.0
staff very helpful and polite
Nancy Oconnor | Overall Experience- Rating:
- 3.0
This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.
Devonna Christopher | Overall Experience- Rating:
- 4.0
Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.
Don Mutkala | Overall Experience- Rating:
- 5.0
Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !
richard ewert | Overall Experience- Rating:
- 5.0
Thank you for helping right before you closed
steve schou | Overall Experience- Rating:
- 5.0
None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.
Robert Novinskey | Overall Experience- Rating:
- 3.0
The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.
Kristy Crawford | First Impressions- Rating:
- 5.0
I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!
Kathy Myers | Overall Experience- Rating:
- 5.0
Very pleased with the entire process utilizing the U-box system.
Tracey Dell | Overall Experience- Rating:
- 5.0
Great
Karen Williams | Overall Experience- Rating:
- 5.0
The experience was outstanding. Thank you Kelly and staff.
Steve SORANNO | Overall Experience- Rating:
- 5.0
All personnel were courteous and willing to work with our schedule
leonard sullivan | Overall Experience- Rating:
- 5.0
We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.
Katherine Swan | Overall Experience- Rating:
- 5.0
Great staff.
Paul Rose | Overall Experience- Rating:
- 5.0
U-Box made our move easy and inexpenive
john gregor | Overall Experience- Rating:
- 3.0
The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.
margaret McKeon | Overall Experience- Rating:
- 5.0
Helpful and knowledgeable employees
Joseph Seifert | Overall Experience- Rating:
- 5.0
None
Joseph Coyne | Overall Experience- Rating:
- 2.0
U-haul in general was below average. Outside agents were above average.
linda hohmann | Overall Experience- Rating:
- 4.0
Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.
Susan McDowell | Overall Experience- Rating:
- 5.0
I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.
Linda Uloth | Overall Experience- Rating:
- 4.0
Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.
steve weiss | Overall Experience- Rating:
- 2.0
They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.
Ashlee Kossakowski | Overall Experience- Rating:
- 3.0
MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.
John Winslow | Overall Experience- Rating:
- 4.0
no comments
Charles Anders | Overall Experience- Rating:
- 3.0
I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them
NICK NERI | Overall Experience- Rating:
- 1.0
I have never been in Sarasota. I have not rented anything from you company there!!!
Greg Vannoni | Overall Experience- Rating:
- 5.0
Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.
david gentry | Overall Experience- Rating:
- 3.0
You have not addressed my damage claim. I have sent two emails already !
Richard Maggio | Overall Experience- Rating:
- 1.0
They don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.
BRIAN EMMONS | Overall Experience- Rating:
- 4.0
More than I could afford 🤗
Denise Dobson | Overall Experience- Rating:
- 5.0
everything went just as it should have or better
GRANVILLE EBERWEIN | Overall Experience- Rating:
- 5.0
A+
greg moyer | Overall Experience- Rating:
- 5.0
Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!
mark navarro | Overall Experience- Rating:
- 4.0
Your telephone answering service is woefully understaffed.
frank scaravaglione | Overall Experience- Rating:
- 5.0
All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.
julie stafford | Overall ExperienceAdditional Services at this Location
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