Customer Reviews for U-Haul Moving & Storage of North Pompano

1,276 reviews

1120 NE 48th St   Pompano Beach, FL 33064

(954) 580-3273

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 580-3273

1120 NE 48th St
Pompano Beach, FL 33064

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You are doing great.

Hilda Alvarado 
Rating:
1.0

The girl provided a terrible service explaining the conditions to rent the truck. She was rude and clearly didn’t want to be there. When I returned the truck I asked for her to do the inspection in my presence to avoid any extra charges and she said she would check it later, it tuns out I was over charged for $20 of gas even though I filled up the tank. Very disappointed

Tatyana Shelburne 
Rating:
2.0

There was an error in billing me for a Box that was returned over a month ago and took about an hour before the location could figure out their mistake. This is unacceptable to bill people for what they do not owe you.

Babak Aghevli 
Rating:
2.0

When I arrived there was no one around. I walked all over property inside and out. Finally I heard talking from restroom- after 10 minutes female employee comes out, still talking away on her phone- helped me get my key ( mind you I did self check in) while continuing her conversation on the phone. Upon return, different employee had head down asleep on counter- I mean really? What’s the point. Yet everyone wants a paycheck at the end of the week- robots are better than this

JOSEPH MARTINEZ 
Rating:
5.0

Thank you very much. There was only one big problem. The cab was fine however where we loaded on the boxes from all the rain it leaked inside and the boxes got wet. Thank you.

DOLORES FISHBEIN 
Rating:
5.0

Customer did not leave a comment.

jolee mayboun 
Rating:
5.0

I do not normally write reviews but here's my story. Did all the paperwork online prior to pickup. When I arrived the owner was mopping an already immaculate floor. She had me driving out in five minutes. Same with the return. She met me in the parking lot. Unhooked the trailer and handed me a receipt. Yes, I would rent from them again!

Phil Liberty 
Rating:
1.0

I picked up the vehicle at 9 AM and was told that it was the same price and didnt matter if I returned the vehicle by 9 PM or 9 AM the next day however, I returned the vehicle before my 12 hours (8;45 PM) and yet I was charged $20 for AFTER HOURS. I was specifically told there would be NO FEE. I called to inquire and was told a manager woukd return y call but its been 2 days and I havent heard from anybody.

Randi Rounds 
Rating:
3.0

Customer did not leave a comment.

Kathleen Oliveira 
Rating:
5.0

Customer did not leave a comment.

Stan Pribula 
Rating:
1.0

Fuel gage showed below 1/2 which I brought to the attention of the clerk on duty since my agreement indicated fuel at pickup btwn 1/2 & 3/4 full. Clerk said she would update/correct the contract. When I returned to drop the unit off the attendant stated that he would need to charge me for gas since I was returning the unit with the fuel gage showing just less than 1/2 tank. I told him this was supposed to have been corrected by the clerk when I checked in but he said a different clerk was now on duty so I will need to wait till the next day to dispute it. I pointed out that I HAD ONLY DRIVEN 20 MILES TOTAL during my rental but he insisted I either go to the gas station and add enough to get the gas gage above the 1/2 mark or he would need to charge me the inflated agency rate. So I went to the gas station. I set the pump and watched the gage so I could stop it just over the 1/2 mark. I suddenly realized it had taken $16 worth of gas and the needle still had not passed the 1/2 way mark. So now I have put in more than 4 gallons of gas to cover 20 miles of use. I can't wait to see what t h ey say tomorrow when I go back to complain! Let's hire people with common sense and/or empower them to apply common reasoning to customer issues!

Andrew basile 
Rating:
5.0

The service was awesome. The truck, not so much.

Lee Towle 
Rating:
3.0

The counter person was very unfriendly.

Fred DeFalco 
Rating:
5.0

Nothing. I rent in this location several times and Everything is perfect.

Dricu Gomes 
Rating:
4.0

Customer did not leave a comment.

Dan Burris 
Rating:
5.0

There’s two young lady there there services are above beyond 10/10 again thank you

stenio hillan 
Rating:
5.0

Wonderful customers service..

Joanna Okonska 
Rating:
3.0

I turned in the trailer a bit too early and went back to see if I could pick it up again. However the agent made me rent another trailer. You should offer some type of reuse within the 24 hour rental period. It's not really fair that I had to rent 2 trailers within the same 24 hour time period.

dorine wollangk 
Rating:
5.0

Representative was very professional. She handled the rental transaction very good, using as little time as she possibly could.

Taketra Boyd 
Rating:
4.0

I waited on hold for nearly 2 hours to speak with customer service, because the key was too large for the after hours key drop box. Ridiculous.

Christopher Warren 
Rating:
2.0

Your employees need more clear w a costumer.

Antonio Tomaz 
Rating:
5.0

Customer did not leave a comment.

Danny Izquierdo 
Rating:
3.0

Truck runs very rough, it was clean, returned it with some dust, after sweeping from use, to which the associate complained about, it seem he expect the truck to be sterilized after each use.

Boris Martinez 
Rating:
5.0

The young lady who processed my order you should make her a manager she is absolutely outstanding

EDWARD SHEPARD 
Rating:
5.0

Thank you

Jeffery Lal 
Rating:
5.0

Great Price for the service

ALFONSO SOTO 
Rating:
5.0

Customer did not leave a comment.

Danny Izquierdo 
Rating:
1.0

The lady you call a manager she's no good taking money from people always take 2 or 3 miles for people

Marie Colin 
Rating:
4.0

Customer did not leave a comment.

CHANDRA THOMAS 
Rating:
4.0

Not rip me off for gas and inspection. I was charged an extra $36 after driving 10 miles and putting gas in

Steven Ross 
Rating:
5.0

The ladies where very professional

Peter Villano 
Rating:
5.0

U-Haul is so affordable and easy to use and book

Manuel Arroyo 
Rating:
1.0

The ordered truck was not available, then sent us to to another location which should have the 17 feet truck, but they had also not. The clerk was not helpful at all and got agitated when I complained. The ordered moving helpers had to wait until we finally had to take the 15 feet truck which resulted in 2 drives to our storage instead of one. Overall this resulted in $300 more costs caused by the completely mismanagement of UHAUL and the incapacity of the staff.

Julianna Schmieder 
Rating:
5.0

Customer did not leave a comment.

raul vasconcelos ribeiro 
Rating:
5.0

Customer did not leave a comment.

Jean Brice 
Rating:
5.0

Customer did not leave a comment.

cleriston carvalho 
Rating:
5.0

I was at a different location and had a bad experience so I walked out. I thought I’d give this location a shot cause it was close to my home and my experience was a complete 180. When I got there the system inside was down and you could only order online. The gentleman there was polite, professional and extremely helpful even though they got swamped. When I experienced trouble he made a call to get some assistance. I was in and out in no time. At return, same thing with a different employee (took all of 5 minutes for the return). This will be my new rental location.

Maria Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jose Francisco 
Rating:
4.0

Zack was terrific, very friendly and accommodating; however, due to a disconnect with the check in staff member, when I returned the vehicle I had to deal with some attitude by the attendant who expressed displeasure that I parked the vehicle instead of bringing it to the check in area. He, then, passed poor judgement on other customers bringing in their vehicles and parking instead of rolling it up to his fiefdom. This is clearly due to a lack of setting expectations and not the fault of customers unable to read signs. Let's correct the miscommunication and attitude please.

Faisal Humayun 
Rating:
5.0

Customer did not leave a comment.

Marcio Pinheiro 
Rating:
5.0

Nothing

Dauphin Etienne 
Rating:
5.0

Fast friendly service. Good price

Jeff Munro 
Rating:
5.0

The person who took care of me was very professional, knowledgeable, quick, efficient, friendly, etc, etc. I am a very happy customer.

Marco Grillo 
Rating:
5.0

Good service

YAMILETH MELENDEZ 
Rating:
4.0

winner winner chicken dinner

CHRISTOPHER KNIGHT 
Rating:
5.0

Unfortunately they are closing this location. A shame

Eric Gordon 
Rating:
5.0

Nice customer service

Joaquim Netto 
Rating:
5.0

Customer did not leave a comment.

Danny Izquierdo 
Rating:
5.0

Customer did not leave a comment.

Christopher Magon 
Rating:
2.0

I made a reservation a couple of days in advance for a 20-foot truck. When I arrived at pure Sample Road location, they had a truck but they could not loan it because there was something wrong with one wheel. They said that the Johnson Road location I have a 20 foot truck. But when I arrived there no, they did not. I called your 800 number and they sent me to your 48th Street location, saying that they have a 20 ft truck available. But they did not. So I rented a 15 foot truck that was available there. Because the truck was smaller, I had to keep it for 2 days and pay the extra fee. That is not right. This is exactly what happened a year ago oh, the last time I rented a U-Haul truck.

John Hoffman 
Rating:
5.0

Customer did not leave a comment.

JOSUE ETIENNE 
Rating:
5.0

Customer did not leave a comment.

LUIS CLARK 
Rating:
5.0

Customer did not leave a comment.

Luis Nunez 
Rating:
4.0

People are always super friendly

eric purre 
Rating:
5.0

Customer did not leave a comment.

Jonnika Burgan 
Rating:
4.0

Customer did not leave a comment.

CORVIN BRAYBOY 
Rating:
4.0

Customer did not leave a comment.

Vernicia Wright 
Rating:
4.0

The guy who checked me in on return of the truck was rude! I would never deal with him again

Thomas Provost 
Rating:
1.0

I use Uhaul All the Time!!! This location and the employees were absolutely the worst , most unprofessional, disrespectful and by far the Worst experience me and my husband have ever had!!!! Nobody deserves to be treated the way this location treated us!

Jennifer Hansen 
Rating:
2.0

Customer did not leave a comment.

Charles Andre Etienne 
Rating:
5.0

Customer did not leave a comment.

Sylvia Diaz 
Rating:
5.0

Customer did not leave a comment.

Louie Tortorici 
Rating:
5.0

Customer did not leave a comment.

Velda Wright 
Rating:
5.0

Customer did not leave a comment.

james nebenzahl 
Rating:
5.0

Customer did not leave a comment.

james nebenzahl 
Rating:
5.0

Customer did not leave a comment.

Liliana Kacarevic 
Rating:
5.0

Customer did not leave a comment.

steve Nespoli 
Rating:
5.0

Roadside experience was 0 out of 10. I would not recommend to anyone. I had the absolute worst experience. I would never call roadside again, they wanted me to wait 2 hours to fix a flat and would not allow local shop to repair.

Doug Kulig 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HARRIS 
Rating:
5.0

They person who i picked the truck up from was friendly polite and very efficient. Employees like that are hard to find

Robert Lindsey 
Rating:
5.0

Customer did not leave a comment.

Gabriel Pascual 
Rating:
3.0

Customer did not leave a comment.

Howard Schlenker 
Rating:
5.0

Customer did not leave a comment.

Aja Markowicz 
Rating:
1.0

When I arrived at the location for drop off about 9 15 am place was closed we waited about 25 minutes finally employee named NATASHA showed up, she said give me few minutes I waited 5 minutes then she checked the truck and transporter then another customer came in she started helping him instead of taking care of me first, then she got up realizing what she is doing and tells me more customers are coming soon and I said excuse me but I am a customer too, finally a young employee came in she was very good and did all in 3 minutes and I was finished. but I was very disappointed in NATASHA I don't think she is competent enough to handle multi task and she is not doing right thing as far as first come first serve basis on customers.

PERSAL AKAT 
Rating:
5.0

Customer did not leave a comment.

Jacques Laforest 
Rating:
5.0

Customer did not leave a comment.

Patrick Waldron 
Rating:
1.0

I was attended by a girl, and I self put the trailer in my car, because she didn’t have nobody to help with it. And I can’t to delivery the trailer on time, before 3 hours I called to there and explained her it… however for my surprise she was very rude to me and she yelled at me and hung up the phone! I’ll never go back there!

Eleci Junior 
Rating:
5.0

Customer did not leave a comment.

Donna Minors 
Rating:
5.0

No improvement needed. Everything went great! The truck assigned to us had mechanical issues (it happens) they gave us a bigger one at same rate. Although I would have preferred the smaller one, things happen and the second truck was a great and no delay getting started. We also brought the truck back with more gas than we got and received a credit! Love it - will use again in future!

Barbara Hedwig Altbrandt 
Rating:
4.0

Customer did not leave a comment.

CARLOS FERREIRA 
Rating:
5.0

Last week loved it. Today, on paper without talking to me set a return time a little inconvenient for me versus last week.

ulloa evelio 
Rating:
2.0

I originally made an appointment for Monday at 7:30. Went to location the location was closed and there was no drop box to get keys so I had to edit my reservation for the next day to before they closed to make sure I could get a truck. Received truck with hardly any gas in it.

Elizabeth Settles 
Rating:
5.0

Absolutely a great place. Helpful and easy in and out.

James Gainey 
Rating:
1.0

Make sure the AC works and the steering is aligned. Very very dangerous.

Jared Katz 
Rating:
5.0

The costumer service at pick up and drop off was amazing. They were extremely polite and funny, explained everything before and after. We were glad to have gone there.

Daniela Santos 
Rating:
5.0

Customer did not leave a comment.

CLEVELAND SMITH 
Rating:
5.0

Your sales person was very helpful

Angela COFFEY 
Rating:
5.0

Great

Fredelin Aristide 
Rating:
5.0

Customer did not leave a comment.

Lourdes Ogden 
Rating:
4.0

Customer did not leave a comment.

Donald Bélanger 
Rating:
4.0

All good. :)

Robert Jewett 
Rating:
3.0

29.95 fee is a vehicle fee. Another 50 dollars is the rental fee. Just say what it is. 79.95 to rent a trailer. I was never told to do self dropoff paperwork. So my bill ballooned to 195.00 Because they didn't process anything until a day and a half after dropoff. Money was refunded by UHaul corporate.

John Vogel 
Rating:
5.0

Van was clean and maintained, it did have some roaches in it though.

Marc Krueger 
Rating:
5.0

Customer did not leave a comment.

Glen Welden 
Rating:
5.0

Customer did not leave a comment.

Glen Welden 
Rating:
5.0

The location was immaculate and the employees were very friendly and polite. My equipment was ready to go as scheduled, and returning was also easy. I would absolutely rent from this UHaul location again.

Matthew MOORE 
Rating:
5.0

Customer did not leave a comment.

Michel Slavin 
Rating:
5.0

Customer did not leave a comment.

linda james-jawahir 
Rating:
5.0

👍

MARDOCHE DORCELY 
Rating:
5.0

Customer did not leave a comment.

RICHARD CHABOT 
No reviews have been submitted for this location.

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