Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

2,549 reviews

2500 Airport Thruway   Columbus, GA 31904

(706) 405-7153

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 405-7153

2500 Airport Thruway
Columbus, GA 31904

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevon C. 
Rating:
5.0

Annie changed my bad day to a good day. Great customer service. Give her a raise.

Ann A. 
Rating:
5.0

Customer did not leave a comment.

Roseline A. 
Rating:
5.0

N/A

Martinez S. 
Rating:
4.0

Windows were filthy.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Jody R. 
Rating:
5.0

Staff is very helpful and friendly

Martha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrinene R. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Jeff was very friendly, and did a great job on our Telluride tow hitch.

JENNIFER W. 
Rating:
3.0

This was my first time renting a U-Haul. I had my reservation at another location, but they called me at 7:30am to change the location. Picking up the rental wasn't a problem. but, Upon returning the rental around 2:20pm the employee spoke to me any kind of way. I asked him was everything good and I asked him about my final price. He had an attitude and then gave it to me. On Sunday 3/10 at 11:30am during my church service, I received a call from U-haul stating that I was suppose to return the rental 16 hours ago and they wanted to know when I was going to return it. I stated to the same guy I was returned it too that he is the one that told me everything was good. He stated he had a lot going on that day. But, IT was only 3 trucks at return and no customers. So, I am unsure what was the a lot going on.

Shanesha T. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

eddie S. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA W. 
Rating:
5.0

Very clean and knowledgeable staff members

Dayra H.  |  Overall Experience 
Rating:
3.0

They try to say I didn't return gas to wea I had it

Quinton T. 
Rating:
5.0

Customer did not leave a comment.

Tesa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

W Scott K. 
Rating:
5.0

Customer did not leave a comment.

LAKIMA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal K. 
Rating:
5.0

Customer did not leave a comment.

CHANCE D. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Jeffry is amazing

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory g.  |  Overall Experience 
Rating:
3.0

The guy I checked it out with had the wrong fuel level. Fortunately I took a picture and showed it to the nice lady I turned it in to. She said I should have gone back in to state the issue. I told her I did and a different guy was at the desk who said don't worry about it.

Morris F. 
Rating:
5.0

Easy after hours drop off at this location.

Alta P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

The first truck was not in good condition, but my brother-in-“aw talked to the manager and he got us a newer truck, which was much better!

shirley T. 
Rating:
5.0

Aaron the manager was so great words can't describe how great he is and he's staff has excellent hospitality.

Pinkie L. 
Rating:
5.0

Aaron the manager Service always excellent, and staff was always. Thank you!

Pinkie L.  |  Overall Experience 
Rating:
4.0

I turned in overnight and it was no problem!

Christopher T. 
Rating:
5.0

Great customer service at the in person location

Teresa B. 
Rating:
5.0

Great service

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Keena J. 
Rating:
5.0

Customer did not leave a comment.

Clara P.  |  Overall Experience 
Rating:
5.0

They was so friendly and helpful

tammie F. 
Rating:
5.0

Great service and clean facility.

darren W. 
Rating:
4.0

Previous users must have been heavy smokers, I could still smell the smoke on my clothes this evening. Drove all day with the windows down The tire pressure sensor was bad on checkout, but they told me parts were on order. The fault blinked and beeped all day

gary B. 
Rating:
5.0

Easy in easy out process

Tomasz R. 
Rating:
5.0

Jeffrey was superior with his customer service and information given to his customers.

Gerianne K. 
Rating:
5.0

Nice and friendly

Chris M. 
Rating:
5.0

The best uhaul experience ever!! The staff was friendly and helpful. On both the rental and return. The truck was VERY clean and well maintained. Thanks again!!

Matthew W. 
Rating:
5.0

When a customer pays for a furniture dolly. It should be included with the rental or refunded because they didn't have it.

Ernest R. 
Rating:
5.0

We truly Had a great experience. Everyone super friendly and helpful.. Highly Recommend UHaul on Airport Thruway in Columbus, GA Thank you For Great Customer Service and A Great Experience.. Sincerely, The Griggs

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Yall r awesome!

CANDICE N.  |  First Impressions 
Rating:
4.0

Please make sure that the tire pressure on your vehicles are at the recommended pressure per the driver side door sticker. The cargo van I rented did not have the correct tire pressure. One tire was over inflated and the other three tires were under inflated.

David H. 
Rating:
5.0

Good over all experience.

Brian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Clean, easy to drive into and leave the equipment. No complaints, would definitely use this location again.

Kimberly B. 
Rating:
1.0

Horrible service so many error that was not corrected by leadership just not a good experience I will never go back to that location.

Twynesha D. 
Rating:
5.0

Mr Aaron was so courteous and helpful! I will definitely recommend this location.

Verena M. 
Rating:
1.0

Customer did not leave a comment.

Victoria M.  |  Overall Experience 
Rating:
5.0

You guys are the best

Marques L. 
Rating:
5.0

The customer experience is always pleasant. The staff is always knowledgeable and helpful.

Pamela G. 
Rating:
5.0

The reason I moved out was because I had two rate increases in about a years time.I started at $129.95 and in Feb 24 the rate was going to $144.95. Entirely to much money for a 10x10.

Wayne B.  |  Overall Experience 
Rating:
5.0

Excellent customer service ¡!

Michelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charla B. 
Rating:
5.0

Customer did not leave a comment.

NOVA P. 
Rating:
5.0

Fantastic people great service and they make you feel like family.

COURTNEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucienne V. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

No improvements at this time.

melissa W. 
Rating:
5.0

Heads up to the owner I love your spirit, your patience and your attitude. Keep up the good work, keep smiling and keep doing what you're doing and get better at it.

monica B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Kristina D.  |  First Impressions 
Rating:
5.0

Great service. Clean vehicle but it was loudest/shakiest vehicle I have ever rented from U Haul. I felt like I needed hearing protection and I was glad to be done with using this piece of equipment. No other complaints at all. It did what it was supposed to do.

LEWIS P. 
Rating:
5.0

Customer did not leave a comment.

Alberto A. 
Rating:
4.0

Very nice place

Charles P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto H. 
Rating:
5.0

Customer did not leave a comment.

GARY N.  |  Overall Experience 
Rating:
5.0

Inform the customer Upfront that the Dolley is not free to use so you are not hit with a charge that was not Expected at the end. Let the Buyer Bewear. This way the customer knows not to unscrew unless that are prepared to pay. That was the only negative for me.

Joyce R. 
Rating:
5.0

Everyone was extremely nice polite and helpful.. Aaron went above and beyond to help me! His customer service skills as a manager were outstanding!!!!!

Michele A. 
Rating:
5.0

The staff there have always been extremely courteous and helpful. 10/10 would recommend.

Michael C. 
Rating:
5.0

I would say, nothing most definitely will be back to rent again…

Sanquenetta M. 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

lloyd D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Knowledgeable staff, Friendly smiles , You feel welcomed ther

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
1.0

My truck was not even at the location the day I scheduled for. They ended up having to reschedule my pick up day and change all my plans to a day later. I had multiple people set up to help me move and it was a major inconvenience. This is the second time I have used uhaul and the first time was the same thing! I will not ever use them again

James S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Tina J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JImmy R. 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bobby H. 
Rating:
5.0

Great people. They were very helpful.

Simone H. 
Rating:
4.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

hygh S. 
Rating:
3.0

Customer did not leave a comment.

Litonya W. 
Rating:
5.0

Customer did not leave a comment.

Wandall L. 
Rating:
5.0

Customer did not leave a comment.

Kimberley H. 
Rating:
5.0

Customer did not leave a comment.

Josue B. 
Rating:
5.0

Love my overall experience

PATRICIA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Customer did not leave a comment.

George C. 
Rating:
4.0

Customer did not leave a comment.

Dequavious J. 
Rating:
5.0

Customer did not leave a comment.

Kiara P. 
Rating:
2.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Lynnett J. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

I had trouble with the checkout process. It looked like it needed me to be at the location but since I had our newborns I was at home with them while my husband dropped off the truck. We were charged the $20 convenience fee since I couldn't complete the checkout process. Wish there was an easier way to do this part! However, all other things went tremendously well and we were grateful to be able to do this as a one way trip without additional costs. If given the choice, we would've done it this way all over again!

Courtney S. 
Rating:
4.0

Customer did not leave a comment.

Adriana E. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

When and I brought the truck back the guy rented it for he wanted to pay it the guy who took the key it's not as hell and I didn't appreciate that I ran into U-Haul three times in one month I've never been treated like s*** and should I brought it back last night and I don't appreciate that

Janice M. 
Rating:
5.0

Every Thing was Excellent

Robert B. 
Rating:
5.0

The manager and staff was very helpful with my rental. I was in and out after 15 mins of verifying stuff with my phone taking pictures of driver license and other required tasks, paid and was out the door.

Chanthea M. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Delisha J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keiona L.  |  First Impressions 
Rating:
5.0

I have no complaints about the service that was provided. All was fine.

Wanda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis H.  |  First Impressions 
Rating:
5.0

Efficient, friendly and professional staff.

Wanda D.  |  First Impressions 
Rating:
4.0

Pleasant and knowledgeable customer care experience, also honest. Only wish the inside storage hours were longer than 10pm.

Clara P.  |  First Impressions 
Rating:
5.0

I just want to thank Aaron for always being so polite and professional with his store and his Employees, Denise Cade Johnson

Denise J.  |  First Impressions 
Rating:
5.0

This storage location was convenient and accessible. Would definitely recommend and use again.

Charles P.  |  Overall Experience 
Rating:
4.0

The staff has always been great. Very helpful and friendly. The facility is kept very clean and only on a couple occasions needed attention. My only issue is concerning securing the doors/gates to the storage unit area, keeping it only accessible to those renting units there. I have not felt safe at times.

Priscilla W.  |  Overall Experience 
Rating:
1.0

This is not a move-in. A move-out was completed without being initiated by the account holder.

Tamerial W.  |  Overall Experience 
Rating:
5.0

Good job always was there for us.

Kathy and david P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEDRA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CharLexis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malinda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald R.  |  Overall Experience 
Rating:
5.0

This place was amazing. Thank you to all the staff. Best storage facility in Columbus.

FORREST A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria r.  |  Overall Experience 
Rating:
5.0

I loved it very clean and nice employee extremely nice

TAMMIE F.  |  First Impressions 
Rating:
1.0

The staff at this place steals and ramble through your belongings. I recommend better security. Storage units are infested with big roaches, although they place bug traps in your unit, it's steal not safe from bug and roaches. The lighting are terrible, it comes on when it wants. The storage unit needs floor, wall repairs and paint work done to the units.

Shakeya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha J.  |  First Impressions 
Rating:
5.0

Great staff and facility! Highly recommend!

Edward H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cheyenne D.  |  Overall Experience 
Rating:
1.0

I relocated to Georgia with my job. I placed items in storage due to lack of housing at the time. In October a suite case containing a laptop computer and several other items were stolen from one of my units. I went into the location and learned that the things had most likely been taken by an employee of the company. I returned to the business with the police, and filed an insurance claim. None of which went anywhere because although they had me on camera bringing the items into the unit they claim not to see anyone remove them from the facility. Later a work related injury placed me out of work for several months with no income. As a result I struggled and fell behind on my storage payments. In August 2 of my 3 storage units were scheduled for auction. I contacted the site manager who agreed to accept 1,000$ and give me time to pay the remainder. When I called to make the payment for the 1,000$ he told me that he could not accept 1,000$ that I would have to pay the past due balance in full. At that time I had the option to pay for 1 of the 3 units online because it was not scheduled for auction, but I was attempting to save all three units. So I tried to work with the manager I inquired about the past due balance amount (because it was more than I believed it should be) he informed me that a payment I'd made against my account had been reversed. I asked why he couldn't tell me. I explained that I'd only ever used 2 cards to make payments and that both belonged to me, and that I'd never disputed the charge. He told me that I'd have to contact customer service because it was done through them. Moving forward I continued to try to come up with the money in the time he'd given me. I was 200$ short of the 2,033$ I needed when I received a notice that my entire account had been closed out. I contacted the 800 number because I didn't think the location was open at that hour of morning. I spoke with a representative who pulled up the account then reached out to the location. She spoke with the manager then informed me that he'd told her all 3 of my units had auctioned. I asked her how that was possible when only 2 of my units were scheduled for auction. She checked and verified that only 2 of the units were scheduled for auction then place another call to the location. She came back to the line and informed me that the manager had assured her that he'd auctioned all 3 units. She then instructed me to contact the district manager Rodger, and provided me with his number, because she said that only the units that were scheduled for auction were able to be auctioned. I placed a call to Rodger who was not available. I left message for him, and have not yet received a response. I placed a second call to Mr. Rodgers office informing them that one of the 3 storage units contained a safe with a hand gun, birth certificates, social security cards, will, life insurance, and passport documents, and that I also had a laptop in my unit that belonged to the company that I work for that is programed with trademark information. Additionally I have filed a complaint with the Better Business Bureau, The Georgia Attorney General, and the Fair Trade Commission. If Uhaul persist in this theft I will also be taking legal action against Uhaul and specific members of their staff.

Ekaterina E.  |  Overall Experience 
Rating:
1.0

I’m pretty disappointed in this experience… the key card I was given did not work and I was locked out in the middle of my move. Thank god my friend was still in the storage unit and I was able to stop him from coming outside to load the vehicle… otherwise our belongings would’ve been stranded in the storage facility until the next day… and we would’ve bee n bk in atl by then… That same day, I had to pay for a lock when I booked online… and finally bc the key card didn’t work the alarm went off… overall stressful and unfulfilling…

Jazmine F.  |  First Impressions 
Rating:
5.0

I had trouble with my returning and the team was OVER & BEYOND to help me. I am VERY grateful to their help.

Keema G.  |  First Impressions 
Rating:
5.0

Very satisfied

FRANKLIN B.  |  Overall Experience 
Rating:
5.0

VERY HAPPY!!

James S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zeshia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAEDELL E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVAN I.  |  First Impressions 
Rating:
4.0

Our overall experience was pretty good. The building security was great and the access hours were convenient. The only issue - and it is a big detractor - was that we found German roaches (dead) in our storage unit and in our stored items. There were no bugs in our items prior to them being stored. I would not recommend the units to others for this reason.

Joshua G.  |  Overall Experience 
Rating:
5.0

LOGAN WAS A HUGE HELP TO ME! HE WENT ABOVE AND BEYOND ! THANKS SOOO MUCH LOGAN!

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
3.0

Price was a bit high and the outdoor unit smelled.

Leviticus J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie E.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and very easy to work with.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dejairus W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alywan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hannah-joe r.  |  Overall Experience 
Rating:
5.0

The only problem I had was that I had requested a 1O by 15 on 6-4-23 for this week and when I went in on 6-16-23 it was gone but I think his name was Aaron did all he could to get me the unit but the main office couldn’t so I had to get the next largest unit they had l could have went somewhere else but the times I‘be been in there they have always been friendly and courteous and clean so hopefully I can work with it.

Juanita M.  |  First Impressions 
Rating:
4.0

Need to fix trying to bill ex customer's when they no longer rent from you would be helpful

Ronald D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacobi H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy D.  |  First Impressions 
Rating:
5.0

Thank you for always being helpful to our College student

Felicia S.  |  Overall Experience 
Rating:
4.0

I would have waited the facility excellent but the storage unit with the larger lots is just too far away and I'm a disabled person and that was a lot of walking for me otherwise I would have rated excellent excellent customer service friendly people just great

PHYLLIS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus E.  |  First Impressions 
Rating:
5.0

Very easy to get into and loved the fact it was indoors

Gladys C.  |  Overall Experience 
Rating:
5.0

I never ended my contract for the storage but okay I guess it has ended now.

Starr F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEANDRO L.  |  Overall Experience 
Rating:
5.0

Everyone is always friendly and courteous and always happy 😊 to assist me with any U-Haul services Denise Cade

Denise C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Tenth street office fabulous and the Airport Thruway is excellent as well. Thanks much for your help.

Lillie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL S.  |  Overall Experience 
Rating:
5.0

I was very pleased the only reason I left was I'm moving to North Carolina yall always had everything clean and I felt safe come in alone I lived it ❤️

Linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

morris b.  |  First Impressions 
Rating:
5.0

I would like to thank Ms. Hannah the young lady who helped me at the front desk. She had such a pleasant attitude and made sure I understood everything from beginning to end. That's what customers service is about

SHELIA G.  |  First Impressions 
Rating:
5.0

Aaron and Ms. Vickery were awesome! Very helpful and friendly. Provided the solutions that would assist with a problem, and then provided me the time to decide as well. I never felt pressured and at all times I felt as though they were there to help. Great team!

STEVEN H.  |  First Impressions 
Rating:
5.0

VERY HAPPY!!!!

James S.  |  First Impressions 
Rating:
5.0

Most friendly and helpful staff I've ever encountered in the U-Haul business. Would absolutely recommend!

Rebekah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audrey r.  |  Online Move In 
Rating:
5.0

Convenient storage facility needed for a small time between a move. Great location. Miss the Kmart there, but uhaul facility was excellent. If needed in future, I will do business again.

Carmen B.  |  Overall Experience 
Rating:
5.0

Very nice associates.

Anna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L.  |  Overall Experience 
Rating:
5.0

Safe, clean, polite staff and very professional . THANKS BIG U HAUL

JAMES D.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and friendly staff. All personnel was friendly and polite. Wish all business's had employees like that.

gary P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert O.  |  Overall Experience 
Rating:
5.0

Easy transaction, clean and safe. Thank you

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa w.  |  Overall Experience 
Rating:
5.0

My experience started rocky at the beginning not having the after hour access explained fully but it ended beautifully I finally got a home but I didn’t sign the lease until the 1st a day after the monthly payment was due the staff did not charge me and allowed me three days to remove my things without incident very helpful and truly appreciated.You may want to consider prorating for incidents such as this by offering a daily and weekly rates as well when a full month isn’t required but storage is a neccesity.

DEIDRA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  First Impressions 
Rating:
5.0

My stay was great. Ms. Ashley is just the best. PS THANKS FOR ALL YOU DO !!!!!!!!

rickey l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda D.  |  Overall Experience 
Rating:
5.0

Staff was very considerate, kind and informative.

Carolyn b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KYSTAL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valensia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaliyah d.  |  Overall Experience 
Rating:
4.0

Manager very courteous and helpful!!!

SUSAN P.  |  Overall Experience 
Rating:
5.0

Aron and staff was friendly, quick and very polite. Awesome

JAMES D.  |  First Impressions 
Rating:
3.0

Storage should be 24 hour access

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasper S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

corey-britnia s.  |  Overall Experience 
Rating:
5.0

The ladies were very helpful during a stressful move thank you

DAVE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ORLANDO T.  |  Overall Experience 
Rating:
2.0

Young man at counter didn't seem too knowledgeable. Told me there was nothing available only for me to leave and call someone else who was able to make me a reservation at that same location.

Lawanda W.  |  First Impressions 
Rating:
5.0

Great customer service and I love that this location answers the phone

Teresa M.  |  Overall Experience 
Rating:
1.0

Poor customer service

Geri B.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and knowledgeable, courteous and treat you with respect, I highly recommend U-Haul for your storage needs.

Anna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha J.  |  Overall Experience 
Rating:
5.0

Thank you so very much.

EDWARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
1.0

This was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband

sheena f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica N.  |  Overall Experience 
Rating:
5.0

Very good experience and extremely satisfied with U-Haul. I use you for all my storage needs

Hillery D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya G.  |  First Impressions 
Rating:
5.0

Outstanding General Mgr Professional and very helpful. Arron is always on top of things!!

BILLY B.  |  Overall Experience 
Rating:
5.0

Very pleased!!!!!! Personnel was very kind and friendly!!!!!!

William C.  |  Overall Experience 
Rating:
5.0

Me experience was simply Awesome…!

Dechon G.  |  Overall Experience 
Rating:
5.0

Jarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!

Niki H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR B.  |  Overall Experience 
Rating:
4.0

Would have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.

Howard B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brent G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tenoia d.  |  Overall Experience 
Rating:
5.0

Excellent Service

John F.  |  Overall Experience 
Rating:
5.0

This place is very nice and very friendly.

Jackie O.  |  Overall Experience 
Rating:
5.0

Great customer service

Karim L.  |  First Impressions 
Rating:
5.0

Staff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!

Julie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry T.  |  First Impressions 
Rating:
5.0

Help was awesome.

Jackie O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

megan e.  |  Overall Experience 
Rating:
5.0

Aaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.

Brenda C.  |  First Impressions 
Rating:
5.0

All the guys there went above and beyond. Very friendly! Would definitely rent from them again.

Dara n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin M.  |  First Impressions 
Rating:
5.0

The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.

Brandon W.  |  Overall Experience 
Rating:
4.0

Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  First Impressions 
Rating:
5.0

Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUEST C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA T.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent and friendly service. The staff was amazing.

LINDA H.  |  Overall Experience 
Rating:
5.0

Excellent Team! Love the convenience of driving in to the facility

Shantress J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diamond h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...

Linda H.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.

Michael T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUDDIE R.  |  Overall Experience 
Rating:
5.0

It was so nice I love it keep up the good work.Cassandra Carey

Cassandra C.  |  Overall Experience 
Rating:
4.0

I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.

Denvel M.  |  Overall Experience 
Rating:
5.0

The cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Overall Experience 
Rating:
5.0

Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-

Monica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
3.0

I didn’t use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.

Tazanea M.  |  Overall Experience 
Rating:
4.0

Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.

james m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

connie c.  |  First Impressions 
Rating:
4.0

Return area was definitely crowded before office hours began.

Chuck E.  |  Overall Experience 
Rating:
5.0

Love this place. Staff is very friendly and helpful!

Misty f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G.  |  First Impressions 
Rating:
5.0

Ms. Lisa was very friendly and helpful. I appreciate her help with everything.

Richard T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  Overall Experience 
Rating:
4.0

I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....

Serena B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  First Impressions 
Rating:
5.0

The staff there is very helpful and professional.

Tara F.  |  Overall Experience 
Rating:
1.0

Over $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!

Savanah D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY B.  |  First Impressions 
Rating:
5.0

The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!

Daneshia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana c.  |  First Impressions 
Rating:
5.0

Airport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.

MELANIE I.  |  Overall Experience 
Rating:
5.0

My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.

Priscilla W.  |  First Impressions 
Rating:
5.0

I will recommend this storage to everyone I know

TRACEY Y.  |  Overall Experience 
Rating:
2.0

I reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem. I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel. It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Aaron is very very great highly recommend

Jasmine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raheeam L.  |  Overall Experience 
Rating:
3.0

No comments

MARIA E.  |  Overall Experience 
Rating:
4.0

Process is too slow. You stand in line entirely too long. Key pad didn’t work a single time that we tried. You also make it too complicated to key in codes. Forget trying to call. I tried several times when storage fee was due. Finally got a 1-800 employee who was fantastic. Her name is Linds Richter. My email was wrong so I couldn’t access it. Facility is clean.

DEBRA C.  |  Overall Experience 
Rating:
5.0

Keep up the good service that is giving more people chances.

David P.  |  First Impressions 
Rating:
5.0

Major Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professional

Zanetta O.  |  First Impressions 
Rating:
5.0

The man that help me was nice and friendly

Brenda J.  |  First Impressions 
Rating:
5.0

Both guys aaron and the guy with glasses were great!!

Thomas C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martha J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kiana b.  |  First Impressions 
Rating:
5.0

Great facility and the staff was always helpful.

Kenny D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Treasure D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremiah M.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Shirley S.  |  First Impressions 
Rating:
5.0

Great service by the entire team

Wilbanks J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
5.0

The entire staff were amazing. I especially appreciate Mr Jeffrey.

BEVERLY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saul r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole t.  |  First Impressions 
Rating:
5.0

Great service all the way around.

Javis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald w.  |  Overall Experience 
Rating:
5.0

The staff was very friendly.

VICTOR B.  |  First Impressions 
Rating:
5.0

First rate. I feel very secure in leaving my belongings in their care.

Charles V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vicki E.  |  First Impressions 
Rating:
5.0

Great job Team. Hang in there

Clarence H.  |  First Impressions 
Rating:
5.0

Every one was very professional.

BEVERLY L.  |  First Impressions 
Rating:
5.0

I am extremely happy with my decision of coming to Uhaul! I’m able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!

PATRICIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashon t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHALA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatriz G.  |  First Impressions 
Rating:
4.0

everything went great with no problems until after I had closed my account and then received a notification that my payment was overdue even though I had cleared the storage room prior to my payment due date.

Tommy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilbanks J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine B.  |  Online Move In 
Rating:
5.0

The uhaul representative, AAron was extremely helpful and super efficient.

ROBERT W.  |  First Impressions 
Rating:
5.0

I have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!

tanji m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Isaiah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earnest W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  First Impressions 
Rating:
5.0

My key wouldn’t work the young lady helped me thanks for everything

lorenzo B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lynette W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kala B.  |  First Impressions 
Rating:
4.0

Needed more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.

Ashley M.  |  First Impressions 
Rating:
5.0

Excellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.

Jennifer S.  |  First Impressions 
Rating:
5.0

I wish I could remember the young man that helped me he was kind and helpful he explain everything I needed to know

Vivian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  First Impressions 
Rating:
5.0

The staff is professional and very polite I love this location!

TAKARRA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Jeffrey that assisted me was very informative and friendly. Great customer service!

Niki H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M.  |  Online Move In 
Rating:
5.0

By far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!

Mark B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  Overall Experience 
Rating:
5.0

Awesome thanks

WILLIAM A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lorenzo B.  |  First Impressions 
Rating:
5.0

Jeffrey was Awesome! Very engaging. Great customer service even with system issues.

Felicia S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa A.  |  First Impressions 
Rating:
4.0

Everything was fine for the most part. I would have liked for the cleaning to have been a little better. Also the customer service at times as a little slow in being maned. Overall it was good and would use it again.

Carolyn C.  |  Overall Experience 
Rating:
5.0

Charles Sanders, the young man working, was very helpful and polite!

Chuck E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN S.  |  Overall Experience 
Rating:
5.0

Exceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!

Crystal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Very clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great. Would definitely recommend Uhaul.

Karen L.  |  Overall Experience 
Rating:
5.0

Could not have been better!

Joseph A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tommy B.  |  First Impressions 
Rating:
5.0

Aaron was very helpful. He made my experience great

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geri B.  |  First Impressions 
Rating:
5.0

We are very pleased with the facility and with the staff.

REGINA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen D.  |  Online Move In 
Rating:
5.0

Love the drive in unloading/loading area. Very safe. Very secure. Highly recommend.

Susan A.  |  Overall Experience 
Rating:
5.0

Aaron was polite and made the moving experience painless!

Roy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Online Move In 
Rating:
5.0

Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!

Angie C.  |  First Impressions 
Rating:
5.0

Service is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.

Susan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGIA M.  |  Overall Experience 
Rating:
5.0

Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!

Bethany P.  |  First Impressions 
Rating:
5.0

Please be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.

Betty D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES-debbi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
5.0

The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.

Betty D.  |  First Impressions 
Rating:
5.0

Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!

Marianne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun T.  |  Online Move In 
Rating:
2.0

I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.

ALANA F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!

Carol B.  |  First Impressions 
Rating:
5.0

The staff members were outstanding and on point!!!

leyla C.  |  First Impressions 
Rating:
4.0

Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service

Selvi D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.

Dale R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos p.  |  First Impressions 
Rating:
3.0

The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.

Albert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  First Impressions 
Rating:
5.0

Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!

Alexis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zineilous H.  |  Overall Experience 
Rating:
3.0

They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.

Kyle G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

petra s.  |  Overall Experience 
Rating:
5.0

The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.

Rickey D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!

Marla D.  |  First Impressions 
Rating:
5.0

This experience was a great hands down

Monica W.  |  First Impressions 
No reviews have been submitted for this location.

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