Customer Reviews for U-Haul Moving & Storage of North Bergen

7,820 reviews

6701 Tonnelle Ave   North Bergen, NJ 07047
(Tonelle Ave, Old Forman Mills / Pathmark Building)

(201) 863-4970

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(201) 863-4970

6701 Tonnelle Ave
North Bergen, NJ 07047
(Tonelle Ave, Old Forman Mills / Pathmark Building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mustafa needs a raise

JENNIFER L.  |  First Impressions 
Rating:
5.0

The staff there does a phenomenal job at customer service and go well beyond pleasing the customer so thank you to the staff and thank you U-Haul for hiring and training your employees. That store should be the showcase for other companies on how customers service should be.

William F.  |  First Impressions 
Rating:
5.0

I was glad humans were available to process my rental

Peter A. 
Rating:
5.0

The staff was extremely helpful, and got us a larger storage unit when I realized that I booked one that was too small. I would highly recommend the North Bergen U-Haul!.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Darwin C. 
Rating:
5.0

Customer did not leave a comment.

HUIYING Z. 
Rating:
3.0

Customer did not leave a comment.

NAZ O. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

This is my 3rd time renting from this location & again it was a great experience. The staff is always friendly & helpful. And you always have the truck i need!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

edeel C. 
Rating:
5.0

Nothing

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Eddy S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Mustafa was a customer representative who help me amazing customer service and support.

iqbal Q. 
Rating:
5.0

Customer did not leave a comment.

jorge M. 
Rating:
1.0

I felt harassed when I missed payment by one day. The managing staff wasn’t helpful when attempted move out months ago. There was just an overall sense that it was about money, not people.

Darnese O.  |  Overall Experience 
Rating:
5.0

Really nice people working here. Very helpful. Absolutely would recommend renting from here

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Eliezer O. 
Rating:
5.0

Customer did not leave a comment.

Yordy G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Good

RAUL L. 
Rating:
5.0

Customer did not leave a comment.

Olga A. 
Rating:
5.0

Customer did not leave a comment.

Yohanni V. 
Rating:
5.0

Goo servise

walter V. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The staff was great but more mirakov I think is his name lol

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

The gentleman that helped us was very helpful and knowledgeable. He made the rental process a great experience.

JOHN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Always happy with the service and the location! 10 stars!

DAVID R. 
Rating:
5.0

Good option

MONICA I. 
Rating:
5.0

Everyone was wonderful

HECTOR R. 
Rating:
5.0

Customer did not leave a comment.

MARISOL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yuriy B. 
Rating:
5.0

Great customer service!

Marta O. 
Rating:
5.0

Everyone was so helpful there. Michael was Amazing, walk me thru everything, no matter what my questions were. Shout out to The Super Helpful Others Esther, Amsely, Joshua and Denzel .great crew!!!

Maria G.  |  Overall Experience 
Rating:
5.0

The customer service was Fantastic!!! Michael was amazing , every step of the way. Honorable Mention to Amsely, Denzel, Esther and Joshua.. What a nice, helpful group of people!!!

MARIA P G. 
Rating:
5.0

The signage could be a little bit clearer as the complex was kind of confusing, but everyone who worked there was fantastic!

Helena W. 
Rating:
5.0

Excellent job by the n. Bergen staff. Mustafa and Michael excellent customer service. Everyone is always very friendly. Good to see

john B. 
Rating:
3.0

Customer did not leave a comment.

javier H. 
Rating:
5.0

Excellent staff!

Andres G. 
Rating:
5.0

Customer did not leave a comment.

Rudy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA M. 
Rating:
5.0

Can you add sign to the driveway to get in from Tonnelle from hrs to hrs . Please

JAVIER L. 
Rating:
5.0

Customer did not leave a comment.

Davis N. 
Rating:
5.0

Customer did not leave a comment.

Julia Z. 
Rating:
5.0

Customer did not leave a comment.

Vicky P. 
Rating:
5.0

The staff was very nice and polite and they were able to do everything very quickly I recommend this particular storage unit

MARILUZ C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Enoc Iii E. 
Rating:
5.0

Great staff !!!! Amazing team!! Very professional and courteous

Rene A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Excellent

moises V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Finally an expert

Peter W. 
Rating:
1.0

Customer did not leave a comment.

RYAN C. 
Rating:
3.0

That gelow thing in the top the van remube by the sknow torment, the recibe person they want me pay for that, they supose to clean the van went it have ice sknow in the top

JOSE L D. 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

The car I got hit very danger to drive The driver door do not close so it was driving. And holding the door , because of that the noise also off the air and cold was unacceptable, unfi have no choice because I have to move

STEVEN L. 
Rating:
3.0

Customer did not leave a comment.

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Super nice friendly and helpful staff. I was greatly impressed.

Richard B. 
Rating:
3.0

The truck is not very safe they need to maintain them a bit better and make sure that they are safe enough to be driven on the road without someone being afraid for there life while driving them

Ciara M. 
Rating:
2.0

Just very slow, especially with 3 associates for u-hall & 1 customer plus myself. I was there for 27 minutes, for a return. Sad

bryan L. 
Rating:
3.0

Customer did not leave a comment.

Aymen R. 
Rating:
5.0

Customer did not leave a comment.

Justo S. 
Rating:
1.0

My wallet was there and they won't help me locate it and I keep geting run around when I know when the wallet was there

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Los chicos muy amables

sonia A. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Just keep up the great service you offered

Rousseau V. 
Rating:
4.0

Excelente servicio

Guillermo B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN J. 
Rating:
5.0

Customer did not leave a comment.

Gustavo Adolfo G. 
Rating:
5.0

Customer did not leave a comment.

Handur C. 
Rating:
4.0

Customer did not leave a comment.

PIERO F. 
Rating:
5.0

THANK YOU...

EDGAR M.  |  First Impressions 
Rating:
5.0

Very nice services

Murati F. 
Rating:
1.0

Customer did not leave a comment.

Sang S. 
Rating:
5.0

Customer did not leave a comment.

Phyllis K. 
Rating:
4.0

Maybe 2 additional workers for rush periods to move ppl thru rental process faster

KENYATTA T. 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Excellent company that makes life easier for people

JUAN T. 
Rating:
1.0

Customer did not leave a comment.

Tyrone M. 
Rating:
3.0

Customer did not leave a comment.

Carlos V. 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Truck rented was old.

MARTIN P. 
Rating:
5.0

Every body was very professional thanks for your help.....

Hernando B. 
Rating:
5.0

The service was excellent, very helpful and fast .

TELESFORO R. 
Rating:
5.0

Customer did not leave a comment.

Rey V. 
Rating:
5.0

U-Haul in North Bergen is the most beautiful storage facility I ever see, I will compare it with a 5 star hotel. Always clean, lots of lights, lot of parking, and the associates are always in a good mood. I highly recommend this facility.

Maritza J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Customer did not leave a comment.

Maximo M. 
Rating:
5.0

I like 99.9 % other point is when i living tku

Gregorio S.  |  First Impressions 
Rating:
5.0

Staff is friendly and ready to help Every time I go there

anthony S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

Thank you for 8 years of service. "Michael " it was a pleasure meeting and you always was pleased to help with anything.

Jetuan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

So easy and quick! Love this location

Jose E M. 
Rating:
5.0

Customer did not leave a comment.

Pradeep B. 
Rating:
5.0

Customer did not leave a comment.

Desmond B. 
Rating:
5.0

Everything was awesome! The young guy that helped us was very nice and helpful!

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

Cruz M. 
Rating:
5.0

Everyone that works in the location was extremely helpful, friendly, and professional. Appreciate making my life easier.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

ANA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prajwalnitya B.  |  Online Move In 
Rating:
3.0

I was truly disappointed to see how I booked the smallest possible cargo van or truck by a live agent over the phone. Ashley verified and confirmed that my request would be fulfilled st 6701 Tonelle Ave, North Bergen, NJ. However, I was not given the vehicle i rented. I echoed the conversstion and booking with the manager (rang up my transaction). He agreed to everything i stated. He "mmm, hmmmed" the entire time and when he asked me to look at the bigger model for approval. I asked why he was assigning that car after discussing the arrangements i had made with Ashley. Point is this location is dishonest, not direct and they throw changes on the customer, last minute. They did it with the mileage too. The website and agent said $1.53, but the location charged me $1.99. Super sneaky. Dishonest and rude "mmm,hmmm"

Belaxis B.  |  Online Move In 
Rating:
5.0

The Manager Michael is very knowledge and cordial.every time I need help they did their best.

Martha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSELYN R.  |  Overall Experience 
Rating:
5.0

I AM very please wiht with the service and the personal there very nice and polite thanks

RAFAEL R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Itzchak W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry R.  |  Overall Experience 
Rating:
5.0

I like what I saw job thank you 👍

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karim A.  |  Overall Experience 
Rating:
5.0

Very good keep up the great work

fredian c.  |  Overall Experience 
Rating:
5.0

I was impressed how clean the storage facility was .. I never seen concrete floors shine ..nice job with the maintenance of the Facility.

Carmine T.  |  Overall Experience 
Rating:
5.0

Nice clean facility. Staff was very friendly, helpful, and professional.

John D.  |  Overall Experience 
Rating:
5.0

Very good overall satisfied customer 👍

MARTHA B.  |  First Impressions 
Rating:
5.0

I’ve been with uhaul approximately 6 years. I had one incident rat droppings in my storage room. I wasn’t compassed, I had to clean it myself. Management came to see it and that was it.

elizabeth d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE GREGORIO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jenny C.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul branch I've ever been too.

Maysam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Entwayne C.  |  Overall Experience 
Rating:
1.0

The fact that issues with management go nowhere and all is left at their discretion is the reason why I left. The HARASSMENT, Passive Aggressive focused Customer services shows why and how most of the staff follow suit. During moments of difficulty the staff was less than comprehensive to extenuating circumstances, rude disposition, retaliatory behaviors, over charging, the list goes on. RHE MANAGER AND MOST OF THE TEAM EXCEL IN UNPROFESSIONAL DIRECT CUSTOMER SERVICE! No resolves were a obtained hence I closed all accounts wand rented storage elsewhere, a CORPORATE driven COMPANY with MANAGEMENT ACCOUNTABILITY and customer services as a priority

claudette a.  |  Overall Experience 
Rating:
4.0

The storage facility was great but I wished I would have been more careful in selecting the unit. I selected a unit not realizing that it was on the second floor and it was harder for us to move the stuff up and down the stairs. Thanks for your service. The security was excellent.

Orquidea R.  |  Overall Experience 
Rating:
4.0

The staff was always helpful and friendly throughout my entire storage rental. There were plenty of carts available making it easy to move items in and out. Parking was great. The facility was clean and secure. I will definitely recommend this facility.

Esther K.  |  Overall Experience 
Rating:
5.0

Muy buen personal y muy atentos

Maria G.  |  First Impressions 
Rating:
5.0

What didn't leave me very satisfied is that they don't have enough trolleys to carry your things.

Jose D.  |  Online Move In 
Rating:
5.0

In this stressful move the employees were so helpful and answered all our questions.

Charolett M.  |  Online Move In 
Rating:
1.0

When we got there we were told we came too close to closing time and was turned away. We had been moving furniture all day and had to leave things behind to try and get there before they closed.

Athena M.  |  Online Move In 
Rating:
5.0

I love it is very convenient

JAIRO G.  |  Overall Experience 
Rating:
2.0

u don’t have elevator, when is 7 pm u close the big door is not good the storage is not good for me

LILIAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia R.  |  Online Move In 
Rating:
5.0

Always convenient and great customer service.

Maritza J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VICTOR M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas D.  |  Overall Experience 
Rating:
3.0

Only one person behind the counter. Had to wait a long time to be waited on.

Carol G.  |  First Impressions 
Rating:
4.0

Just one worker has to check reservations thoroughly. He made me spend more that I didn't need too.

GIOVANNIFRANSISCO T.  |  First Impressions 
Rating:
3.0

Good

Marivel S.  |  Online Move In 
Rating:
5.0

I was not pleased with the increase in prices. I started at $ 99.00 a month to $ 139.99 a month .

Jose V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMAD Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Job U.  |  First Impressions 
Rating:
3.0

Rat feces in our storage. I have pictures

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Michael and his Team have a genuine interest in delivering exceptional client experience. Team always friendly and eager to assist. The make the process extremely easy. The app is very easy to navigate see all your information in one place. Really like Apple Wallet this way didn’t need to carry the access card that was given upon renting the unit. Amazing Team Thanks!

Luis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fulvio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMYEL A.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Facility was clean

Anne Audrey M.  |  Online Move In 
Rating:
5.0

Lost an air pod in the previous unit and hope to have customer service find it in a he unit below as it fell through the front wall. The front desk was very will to help find it. Thanks, Frank

FRANCIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augusto S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanny V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

FRANCIS P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alden S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leesly m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUAN C.  |  Overall Experience 
Rating:
5.0

Very good

Jesus C.  |  Overall Experience 
Rating:
3.0

Too many mice In the storage unit. Very hard to get a hold of location staff on phone. Long wait times.

Mark H.  |  Overall Experience 
Rating:
5.0

Office crew were soo helpful and experienced

Ibrahim G.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful…

Shaquille F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dennis W.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff, professional service, highly recommend the facility. Thank you

jaya m.  |  Overall Experience 
Rating:
5.0

awesome..........

Dominador V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred C.  |  Overall Experience 
Rating:
5.0

I am glad with the storage.

Marvin G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Medelin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquille F.  |  Online Move In 
Rating:
5.0

Had no issues while storing here. It would have been nice to get a partial refund since I had an auto pay set up and moved out 2 days after I got charged for the next month. But I guess that is not an option here .

james w c.  |  Overall Experience 
Rating:
3.0

I was not informed that the account name was incorrect after giving her my driver’s license to set up the storage. On top of that I now have to bring the individual in now to authorize for my storage to be transferred over to me so I would say it was rather inconvenient and could’ve been easily avoided. The room was cleaned nicely but small negligences impact severely in many situations.

Darroll M.  |  Online Move In 
Rating:
5.0

Thank you for your support. I am happy with the place

ANGELICA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
3.0

Wish there was a full size loading elevator to second level. Having only stairs to access upper floor makes for inconvenient move ins especially when large heavy possessions are involved. Having an elevator would make move in process more convenient and time saving.

Daniel M.  |  Online Move In 
Rating:
5.0

No elevators 😕 make it difficult to move big bulky objects like furniture and of the such Others staff and maintenance of the facilities are great 👍

Margaret V.  |  Overall Experience 
Rating:
5.0

the staff was great... they were incredibly nice and helpful... the facility was spotless... but i leave to work at 7am and get home from work between 9:30pm and 10pm so for me it would be better if we had access to the facility past 10pm because getting there before is almost impossible... thats all

Chantal r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jhonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS R.  |  Overall Experience 
Rating:
5.0

Why they change the price for the same size room, $30.00 dolares more just because it’s on label floor and the other is at the second floor.

Miguel T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Celeste H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO M.  |  Overall Experience 
Rating:
5.0

Very smooth process. Staff were very helpful, knowledgeable, patient and kind. Thank you

Elaine Elise T.  |  Online Move In 
Rating:
5.0

They are close to my house. I went to make several budgets and U-Haul was just what I needed, the whole process was quick and easy. Delighted!

Irina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R.  |  Overall Experience 
Rating:
3.0

Great space. However, rodents were in my unit and large sums of rat droppings were all over half of my furniture. In my boxes and tore a few of my linen. I had to throw out a lot of good items that I owned. I had the unit for 11 months and didn’t find this until move out. When I frequently visited to drop items off or pick some items up I didn’t notice it. I am in extreme disgust.

Ameir B.  |  Overall Experience 
Rating:
1.0

Too expensive, high prices for the units

Walter P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERCEDES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
5.0

The lady I spoke she was really nice, but the other lady she was rude. I work in a office too I know how hard it’s but we have to be very professional and kind with the clients..

Marja A.  |  Overall Experience 
Rating:
5.0

This self-storage was a tremendous experience. I inherited this storage and I will never forget who left it to me and why they did. The staff was very helpful. Thank you for this life experience.

nuris j.  |  Overall Experience 
Rating:
5.0

Gerardo was very helpful & super friendly I actually rented the Uhaul from this place cause he assured me they had a truck that would fit all of my items. The size was perfect & the price was great. 10/10 service would rent from Uhaul again.

Aaron R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

REBECA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUANITADORIS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANAIRA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daibys B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelson G R.  |  Online Move In 
Rating:
2.0

Wish i would of had more time to pay storage

Ramon O.  |  Overall Experience 
Rating:
5.0

Two thumbs up

Jose H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
4.0

staff very good if a day late called contact numbers like al Capone.

JOHN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viola W.  |  Overall Experience 
Rating:
5.0

Son unos delos mejores 🫡

Flabio A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Online Move In 
Rating:
5.0

Easy access to my storage, just wish there was no stairs. Love the fact that I can access my storage up until 10pm

Daneisha B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

gustavo p.  |  First Impressions 
Rating:
2.0

Needs improvements

Roma D.  |  Online Move In 
Rating:
5.0

I love this place . The manager Michael Araujo is very professional and helpful in answering all questions. The staff also very nice and helpful. The store hours are also great. Thank you. Martha Carvajal

Martha C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mercedes R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aline D.  |  Overall Experience 
Rating:
5.0

Thanks for your Service you guys are very helpful

Reginald S.  |  Overall Experience 
Rating:
5.0

I rented the space for my boss who does reemburse all expenses and allows me to work at an easy pace. U-Haul is very convenient and fast overall which just makes my job so much easier . Thank you

Alejandro C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alexia E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dina L.  |  Overall Experience 
Rating:
5.0

They can put a 20-pallet capacity container downstairs and even join 2 much better at an excellent price

rafael v.  |  First Impressions 
Rating:
1.0

Need a dump near that we can use for free for being a customer and the manager needs to stop being petty with how much they charged me for yawing the dump on sight.

Duncan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

analaine d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danya H.  |  Overall Experience 
Rating:
5.0

Perfect, Convenient, Perfecta. Great Job!

Ernesto H.  |  Overall Experience 
Rating:
5.0

Overall, great experience there were moving carts available made the move in smoother.

Luis P.  |  Online Move In 
Rating:
5.0

Great service by the Customer service reps.

Hollis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN DANIEL C P.  |  Overall Experience 
Rating:
4.0

Ur community area policy could be modified to allow several items to be shared or donated!

Milton F.  |  Overall Experience 
Rating:
5.0

thank you for your service, good staff people.

Christian H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ramon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kangwa k.  |  Overall Experience 
Rating:
5.0

Mayra was very polite and helpful Made my whole experience easy and fast

Matthew M.  |  Online Move In 
Rating:
5.0

My stuff was as i left it…what more can we wish for? Thanks

Amanda K.  |  Overall Experience 
Rating:
5.0

Really no complaints. Very well run.

JAMES SCOTT T.  |  Overall Experience 
Rating:
5.0

DIOS los bendiga. La dama que me atendió, lo hizo con mucha amabilidad, respeto, muy profesional, me ayudó en todo, y con mucha paciencia, me explico que tenía que hacer para entrar al storage. DIOS la bendiga. Att. Amparo Lorenzo.

AMPARO L.  |  Overall Experience 
Rating:
2.0

I needed to rent storage for my motorcycle and explained from the beginning. I was given the box of an old U-Hauld truck with no ramp. A human needs no more than 5 brain cells to understand that with no ramp, a motorcycle cannot be stored.

Federico J.  |  Overall Experience 
Rating:
5.0

Very impressed with facility and staff

Harriet D.  |  Overall Experience 
Rating:
5.0

Very good customer service

Zadik Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph B.  |  Overall Experience 
Rating:
5.0

Mi familia y Yo hemos contado con sus servicios y nos ha gustado el trato y los servicios

Martha H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie r.  |  First Impressions 
Rating:
5.0

Good experience

Lourdes D.  |  Overall Experience 
Rating:
5.0

Great staff ♥️

Mildred C.  |  Overall Experience 
Rating:
1.0

I am not happy with my unit space. The stairs do make it difficult to move in. My space unit has an opening on top and a steel that intersects through the storage unit space. Not satisfied and will go back to see if they can accommodate me with a better unit space.

Karla M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice P.  |  Overall Experience 
Rating:
5.0

Muy buen Servicio y muy buena Atención de su Personal

herbert a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  Online Move In 
Rating:
4.0

The whole experience was great but the rental fee is no bargain., so I pay a premium for convenience

Stephen H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge J.  |  Overall Experience 
Rating:
5.0

Agradecido con el servicio y la atención brindada..

Jhoan G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josseline V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alejandro V.  |  Online Move In 
Rating:
5.0

The ladies working the front desk were very diligent and kind. As well as the lady who was working for the storage unit department. The service made my first time moving go smoother than I expected. Thank you.

Aigner M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda B.  |  First Impressions 
Rating:
3.0

Overall, my experience was great with the exception that I found several mouse droppings in some of my stored items. I would have given 5 stars.

jacqulelin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FABIANO D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
2.0

Staff is overworked and less able to offer good service. Hire more people

SETH A.  |  Overall Experience 
Rating:
4.0

I had this storage space for over 3 years and My only complaint was that a few days before my bill was due they would start calling for payment. During these years I was late a few times, but only a day or two and had to pay a late fee and rightly so. But the constant calls was frankly too much.

Victor S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando P.  |  Online Move In 
Rating:
5.0

Very Helpfull staff, when I need for help there were there for me, I appreciate that, specially I that moment when everything is crazy,they make it easy ,thank you.

Ernesto H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Excelente servicio al cliente

Joel H.  |  Online Move In 
Rating:
5.0

Muy buen servicio

Alexander P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Imani W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GABRIELA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

isabell l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karina P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacob W.  |  Online Move In 
Rating:
5.0

I will recommend anyone who ask that they should go to U-Haul storage

Elenita R.  |  Online Move In 
Rating:
5.0

It was not clear to me which machine to sign in on downstairs, so sometimes the alarm went off. Otherwise, excellent help all around from the facility

Alphayo N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

Excellent customer service of all employees, especially Mr. Michael Araujo. Thanks for all the help you gave me. Pedro Fradera

pedro f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana Elisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raad a.  |  Overall Experience 
Rating:
5.0

People are great. I'm so happy to have a good customer agent.

ALIOU M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan P.  |  Online Move In 
Rating:
5.0

Thank you for you atención

Danilo P.  |  Online Move In 
Rating:
5.0

My initial walk-thru and help with U-Haul Mgr Michael Araujo at NB location made me choose this storage center over the others. He was professional, and knowledgeable. This U-Haul is managed and maintained extremely well. Would definitely recommend and use this center again.!!

William J Q.  |  Overall Experience 
Rating:
5.0

mobile app needs improving. would not allow check in unless the alternate contact had a different address. it does not say this anywhere and was very frustrating making me need to wait for the deal attendant

TIM H.  |  Online Move In 
Rating:
5.0

Instalaciones y servicio excelente.

Edinson P.  |  Online Move In 
Rating:
4.0

The storage unit was very far from the door to the building. It would be better if there were two big doors on each side of the building to access the climate controlled storage. This would save us more time and energy carrying everything from our truck

Sofia B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Alexis D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Teresa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VEINMANN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard A.  |  Online Move In 
Rating:
2.0

I have been a regular customer of U-Hual since 2017. I loved all my past experiences. I had no issues using the app to retrieve or drop off my vehicle and also experienced exceptional communication via the customer service representative/s. I even had a pleasant time booking what I needed. This was not the case this time. I experienced high levels of confusion using the app for vehicle purposes. I did not receive all email notifications/confirmations with the information discussed as I was told. I received a lack of detail for my storage unit. I noticed many changes in the overall booking process many that I did not note as improvements. At this current time I would not recommend U-Haul to my family, friends, network. I am still at a loss if I will be charged due to the imcomplete state of my duties as a costumer via contract as a result of lack of proper information towards preparation.

Rheanna N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lucero G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hugo B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mitzi A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dario M.  |  Online Move In 
Rating:
5.0

Incredibile customer service; very efficient and professional. Looking to rent a truck or a storage space? Look no further!. 👍2 thumbs up👍

KAZUKI G.  |  Online Move In 
Rating:
5.0

Excellent Service and facility.

Maria M.  |  Online Move In 
Rating:
5.0

Mr. Araujo was very helpful and the rest of the staff was very nice.

LEONAR O.  |  Online Move In 
Rating:
5.0

Very professional and help employees

Eric G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Taxplus Too m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bora D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana a.  |  Overall Experience 
Rating:
5.0

Excelente….TRATO EXCELENTE ATENCIÓN

Marcela B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mauricio O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roderick A.  |  Online Move In 
Rating:
5.0

Great customer service

Julio E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mariano P.  |  Overall Experience 
Rating:
5.0

The service in the lobby it is very good and people like to help. From 1 to 10 you are number 10.

Natalia R.  |  Online Move In 
Rating:
5.0

I left my stuff in storage and didn't check it for almost a year. Upon my return, it was exactly as I had left it. That is job #1 for any storage facility and Uhaul delivered.

John C.  |  Overall Experience 
Rating:
5.0

The online process was easy but I always prefer to speak to someone. They staff was very helpful and understanding.

Elias M.  |  Online Move In 
Rating:
5.0

Atención excelente estoy contento

Luis M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcela A.  |  Online Move In 
Rating:
5.0

Excelente personal y muy amable 😉

eduardo v.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly. Great experience all around.

Jonathan R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Aldo B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mohamed A.  |  Overall Experience 
Rating:
2.0

Customer service was a hinderance and treated the customers as if we were idiots and bothering the staff (both management and clerks). I witnessed this treatment with other customers in addition to myself. I chose this location because of its proximity to my house. Had a read the reviews online I would have thought twice.

EJ M.  |  Online Move In 
Rating:
5.0

easy access. equiptment available . rooms perfect size

DAndre G.  |  Online Move In 
Rating:
5.0

Lo recomiendo fueron muy amables y el cervicio fue excelente el personal muy bueno

salvador p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  Overall Experience 
Rating:
5.0

from the time i came in till the time i came out the process was flawless..mustafa and michael were great

abraham a.  |  First Impressions 
Rating:
5.0

Gracias U-Haul!

Gilberto Q.  |  Online Move In 
Rating:
4.0

mi comentario es respecto a sus empleandos en north bergen NJ. EXCELENTE . no trate con uno solo fueron 3 en mi proceso de renta en ambas partes y son muy buenos en asesorar al cliente. gracias por su atención

Fernando F.  |  Online Move In 
Rating:
5.0

Front desk staff super helpful, friendly and efficient ... well if not the best managed team of this size of storage location. thank you

CARL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gratch e.  |  Overall Experience 
Rating:
5.0

Great workers they are ready to help and guide you.

Syed A.  |  Online Move In 
Rating:
5.0

Love that it is very well lit

Margaret V.  |  Online Move In 
Rating:
5.0

Very good service from the staff and the facility was always clean.

Samuel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUDITH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina C.  |  Overall Experience 
Rating:
5.0

Great storage facility!

Jose H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zunalvie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catalina o.  |  Overall Experience 
Rating:
5.0

Unlike an incredibly hateful experience with renting a U-Haul trailer driving across country having the flat tire in the middle of nowhere the tow truck driver not bother hooking the trailer back up and being threatened by a manager in Spanish something about child porn in order to try to cop out of the already agreed from the Western Washington regional office Eastern New York regional office that the extension would be a courtesy just pending a manager's rubber stamp I found everything about the experience incredibly distasteful. The U-Haul self storage folks in Bergen were fantastic and resolved the problem immediately with no further contact with the hateful manager in bensonhurst brooklyn. I will absolutely never do business with U-Haul again if I have to deal with that manager. His franchise should be revoked before the U-Haul name is besmirched all over the internet.

Daniel K.  |  Online Move In 
Rating:
5.0

Excelente servicio

HERBERT A.  |  Overall Experience 
Rating:
4.0

👍

Wellington Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bangyeon k.  |  First Impressions 
Rating:
5.0

Good service, Thanks!

Fernando M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kira L.  |  First Impressions 
Rating:
5.0

The girl who helped me was very helpful and kind. I greatly appreciate that.

SEUNG K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dorian B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLOS S.  |  Overall Experience 
Rating:
3.0

Light sensors are faulty and sometimes don’t work so i have to use my phone’s flashlight which is inconvenient when you need both hands. As for the customer service the lady that helped me close my account was the friendliest and the most accommodating. I remember when i first opened my account and switched spaces i did not like the person who assisted me very rude and short

Dana P.  |  Overall Experience 
Rating:
5.0

Very good

ABHISHEK H.  |  Overall Experience 
Rating:
4.0

For a women entering alone, I found it scary to walk to the storage unit in dark areas that only light up by sensors. The walkways are pitch dark until you walk through your area. When entering your storage unit, it has no light (i brought a flash light) but as you are inside the fear that the hallway light will cut off soon is concerning. Also roaches in the facility made me feel that I should have taped up boxes better. I saw 3 roaches on my boxes prior to removing items. A few large dead ones on the floor.

Milagros R.  |  Overall Experience 
Rating:
5.0

Excellent customer service and very nice, clean and modern facility. I highly recommend this location and the manager, Michael is amazing and quite professional!

Nagelly M C.  |  Overall Experience 
Rating:
4.0

Your store Mgr was knowledgeable & helpful but a resounding ovation for a cleaning woman that kept the facility & more importantly the bathroom meticulously clean. I wish the hours compatible to a Chef / baker that works all night. I would absolutely recommend 👌

Ralph v.  |  Overall Experience 
Rating:
5.0

The storage was very convenient and helped us a lot during our moving. Also this branch was really clean and well managed. I am very satisfied with the experience. Michael and his team were very helpful and friendly and I will definitely recommend this U-Haul branch to everyone. Thank you

MAYSAM D.  |  Overall Experience 
Rating:
5.0

Por El Momento Todo Bien Gracias

Miriam N.  |  First Impressions 
Rating:
4.0

Clean, well lit and very convenient.

William H.  |  Overall Experience 
Rating:
5.0

Todo muy bien me gusta su servicio

melba c.  |  First Impressions 
Rating:
5.0

I've used Uhaul for 10 years even moved my family to Bluffton SC 10 years ago I only use UHAUL

PEDRO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherwin L L.  |  Overall Experience 
Rating:
5.0

Excellent

ABHISHEK H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana S.  |  First Impressions 
Rating:
5.0

Very clean, friendly and knowledgeable.

virgilio q.  |  First Impressions 
Rating:
5.0

Muy Conforme con el Servicio

HERBERT A.  |  Overall Experience 
Rating:
5.0

me gusto todo muy amable y todo estaba limpio con gusto volvería algún día otra ves muchas gracias

JULIAN V.  |  Overall Experience 
Rating:
5.0

Muy buen servicio.

Javier M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DONGWON O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zishan l.  |  Overall Experience 
Rating:
5.0

Gracias por la ayuda muy amable y bien servicios especial la sra k me Dio las instructions la cual no Recuerdo su nombre y a Jose nunez gracias s

mercedes R.  |  First Impressions 
Rating:
5.0

El señor Michael Araujo fue mi mayor ayuda. Me explico todo y me hizo sentir muy bien. Excelente persona.

pedro f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IRCAMIA V.  |  Overall Experience 
Rating:
5.0

Very friendly staff and very helpful when needed

Eddie R.  |  Overall Experience 
Rating:
5.0

Michael and his colleagues were very professional and helpful.

MAYSAM D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caridad G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  First Impressions 
Rating:
5.0

Excellent service

Esther S.  |  First Impressions 
Rating:
5.0

Excelente servicio, la señorita que me atendió fue muy amable, contesto mis preguntas claramente, con una sonrisa. Recomiendo este lugar altamente. Gracias

AMPARO L.  |  First Impressions 
Rating:
5.0

Although well maintained. More exterminator service weekly. To keep bugs coming. Especially in areas where people just moved in. People bring bugs with them.

ALAN V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Y.  |  Overall Experience 
Rating:
5.0

Everyone at North Bergen has been extremely helpful and friendly!

EMILY J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAUSHALKU P.  |  First Impressions 
Rating:
4.0

I ve been there 4 years and apparently an animal settled it settled it self in my unit and destroyed a good part of the items

sandra s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sanjiv k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES E.  |  First Impressions 
Rating:
4.0

Muchas atenciónes

VICTOR M.  |  First Impressions 
Rating:
5.0

Very professional! Michael is a great guy in order to explain everything about the self storage, also, helping me choose what i needed! Thanks

Luis H.  |  First Impressions 
Rating:
5.0

No complaints. Been there twice and everything is easy going, staff is always helpful. Thank you!

guillermina b.  |  First Impressions 
Rating:
5.0

The manager is simply the best. Knows his thing and very customer oriented. Thank you

AMADOU B.  |  First Impressions 
Rating:
5.0

Very impressive facility and very helpful staff.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylene D.  |  Overall Experience 
Rating:
3.0

Overall, the experience renting the unit was average. The online tools available are terrible, with the U-Haul app being particularly useless. Staff at this specific facility were always friendly and helpful.

FERDINAND W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angie L.  |  Online Move In 
Rating:
4.0

I was 8nformed that there was no elevator to second floor. That was disappointing since not everyone can list heavy items to another level.

Milagros R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CESAR C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

victor s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Muy buena excelente atención por el equipo completo en especial la señora flaca que está debajo muy buena

JOSER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reynaulis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW S.  |  First Impressions 
Rating:
1.0

Porque es segundo piso y solo ahí escaleras para uno poder guardar sus cosas pasamos mucho trabajo

Brendalis A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  Overall Experience 
Rating:
3.0

I was surprised I was charged an additional 20.00 because I dropped my rental off after hours. I was told I was charged because I didn't return the vehicle on the mobile app. This is unfortunate, I had no idea I would be charged my cellphone died so I couldn't do it on the app. Had I known I would have kept the key and came in the following day and returned the vehicle in person. I had all day to return

monica h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
2.0

I bought storage online and got the access code and number right away . On reaching the storage the location was not convenient. It was really far from the access door and was on the upper level. So i went to the check in location and requested the uhaul storage staff to change the storage location ( if available) . To which they told me that a better location is available at a slight higher price but in a different building ( at the lower level). I happily paid the difference for the sake of convenience even though i had already unloaded most of the stuff from the truck, i reloaded and went to the lower level location. To my surprise the updated location was also on the upper level( similar to the one i asked to upgrade). I thought it might be a human error and used the intercom located near the storage to get it rectified. The agent entirely denied that she had given me a ground level storage and when I asked why did she ask me to pay the different, she mentioned that its because the new storage doesn’t have a structural pillar. I never asked for a storage without a pillar, i only asked for the one at ground level to make it easy for me to access . The agent said this is what’s available and hung up on me. I had a terrible experience at uhaul north bergen. I paid more , loaded my truck twice and still didn’t get what i asked for.

Ankit N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lil D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jowil g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
5.0

Great customer service and quality of service

Rafael S.  |  First Impressions 
Rating:
4.0

Upstairs units without an elevator or a dolly made using storage unit very hard and the building is so incredibly hot in July that everyone working with me had to take frequent breaks from the inside heat

Hendrieka F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tomas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

IVAN S.  |  First Impressions 
Rating:
5.0

Open upon request.

Fausto E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO S.  |  Overall Experience 
Rating:
2.0

By far the worst experience! Reservations don't matter. Customer service is lacking. I made a reservation June 19th and showed up June 20th to personally see the storage unit size and was shown what it would look like and the lady was able to confirm my reservation. Showed up Sat (7/17) as my reservation was for that date and magically my reservation can't be found and my space isn't available. Customer service couldn't even assist, she wanted me to make a new reservation which is pathetic. When I got home I called the 800 U-Haul number and they said the manager would be calling me soon to attempt and rectify the issue. Haven't heard anything.. I would just go elsewhere and pay a bit more if your treated with dignity and respect

Jeff B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janil C.  |  Overall Experience 
Rating:
3.0

My card was overcharged 3 times at check in due to me having to enter it various times it would be best for the customer service to service the client this way this issue does not occur and also other issues may not arrise

Christian E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAAD D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edgar I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abinay B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dania z.  |  Overall Experience 
Rating:
5.0

Más Carros de Carga para Colchones y ROLLOS DE TELA YA QUE HAY UNO SOLO Y CREA MUCHA COMPETENCIA ENTRE LOS ARRENDATARIOS,,Gracias

HERBERT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marijana K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Online Move In 
Rating:
5.0

My go to U-Haul Office. Great Store with great service and a very well poised general manager. I always recommend this store to family and friends. Never fails.

Fernando M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby A.  |  Overall Experience 
Rating:
5.0

Friendly staff, great service

William H.  |  Overall Experience 
Rating:
4.0

Very good

robert v.  |  First Impressions 
Rating:
4.0

The instructions where the actual building is located should be more clear and specific. My unit was in building B which was down the ramp, but someone unfamiliar with the place couldn't have found it because there are no signs on the ground level where building B is.

William V.  |  Online Move In 
Rating:
2.0

The storage I received had a big post blocking in the middle

Washington A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pabloval N.  |  Overall Experience 
Rating:
2.0

I had rented a truck and wanted to take advantage of your 1 month of free storage. The line was very long and it took an hour between the time I came in, got the truck, then had one of the employees, Javier, show us the units we wanted. I was in a time crunch for my move, so Javier told me that he could reserve the two 5x10 units on the first floor by calling on the phone in a moment to make sure we could finish the reservation process. He never called. When I called later, we had lost the units we were promised and had to settle for a 10x10 unit on the 2nd level, which the move-in twice as hard than if we had gotten the units we were promised. Needless to say, I was very disappointed. On a positive note, the truck was in good condition and the return of the vehicle was smooth and easy.

Jean-Marc B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

santos m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia L.  |  Overall Experience 
Rating:
5.0

We had our storage unit for almost two years and we always had a great service and every employee was really helpful. The property was always clean and smelled good, Esther and the staff was so helpful and the management by Michael was the best. Thanks for all the attentions. - William Sanchez and Family

william s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon t.  |  Overall Experience 
Rating:
3.0

Please send a more clear initial email after reservation. I was very confused when I first came in to the storage facility and took a long time finding my storage area. There were two buildings neither of which had any signs that tell which one is building A and which one is building B. The map of the facility is also not mobile friendly and took a long time to work on my phone.

Utku F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jonathan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FREDERICK G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nora P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alison B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Noah M.  |  Online Move In 
Rating:
2.0

No elevator to second floor is very inconvenient, and facility was very warm inside.

Tomas C.  |  First Impressions 
Rating:
5.0

Very helpful and answered the many many questions we had.

kyla h.  |  First Impressions 
Rating:
5.0

Recommend installing a light bulb inside the storage unit. We had a tough time placing and locating our boxes and sensitive items in the dark.

Rahul B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George R.  |  Overall Experience 
Rating:
5.0

All helpful including maintenance staff

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos V.  |  First Impressions 
Rating:
2.0

Lady who checked me has incompetence that knows no bounds. My word. I had a reservation number and everything and it took her 15min anyway. She also had no idea how to do it, was on the phone with a friend the entire time, and ended up just leaving. Had to be saved by the guy who was moving cars and he helped me in 2min. Also bait and switched on unit, I rented first floor and got second floor which meant thousands of pounds and a mattress to move upstairs, had I not wanted to just be done with the process we would've just gone somewhere else. Awful awful experience.

Cameron T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leyli j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gregory K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO S.  |  Overall Experience 
Rating:
1.0

I used this facility for about a year and had a raccoon at my storage unit twice. I was told that it was removed but then it happened twice. No one tried call me or even come into the unit to check out. Can't trust this facility for security, clean, maintenance, and customer service.

JAE HYUN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul V.  |  Overall Experience 
Rating:
5.0

I would love any time access but overall, super clean and well maintained

leyli j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tealeda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha J S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith v.  |  First Impressions 
Rating:
5.0

Very good service

Carl M.  |  First Impressions 
Rating:
5.0

Place was clean and safe,all staff were friendly.

SANTIAGO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FELIX T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George R.  |  First Impressions 
Rating:
5.0

Very friendly staff and helpful. Clean location safe and secure

Paulette P.  |  Overall Experience 
Rating:
5.0

Thank you for help

Kerry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen M.  |  Overall Experience 
Rating:
5.0

I was informed that the storage area was available access till 10pm. When I went to check the storage a rented I was informed it was till 7pm. A bit concerned because I work and if I need to do anything I need to rush.

abigail g.  |  First Impressions 
Rating:
2.0

No lift for bring your items to second floor i’m disabled that’s ridiculous, then first floor 40 dollars more robbery. Trying to ask questions about a Upod nody knows nothing can i tow one with my car? I don’t know it’s on the internet meanwhile the picture of a car towing it is right behind her head! I was told you know you could’ve checked in on line, i’m lime no i tried three times wouldn’t allow me so i had to buy a lock which you get free if you check in on line that was bullcrap.. many people there not getting questions answered or complaining I just felt bad vibes with this whole event and pulled out.. I’ll deal with the Jersey City Uhaul if i have any needs Good luck!

AnnMarie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

griselda e.  |  First Impressions 
Rating:
1.0

- The lines are rediculously lengthy to even return the key or gain the truck. No structure in place. - Express lines needs to be implemented for 24/7 truck share options. No point of standing in the same line as those who are not there to get a truck and just taking 20 minutes to ask generic questions. Utter chaos in the facility! - Checkin process is very outdated and slow. - Customer service at Uhaul online is beyond terrible, they don’t have attention to detail, had to rearrange my order a few times because they always end up missing crucial details. - The movers (although a separate entity) did not communicate or show up at all. - “24/7 truck share” option is the biggest joke. You still need to go to the office and wait for an hour in line for your turn to check in for a truck as they need to still verify your license and do 2 phone calls. They always lie on the phone! The list goes on. Sorry, someone needs to bring these things into attention!

sunity p.  |  Overall Experience 
Rating:
1.0

Manager SUCKS and should be fired. Stood right on the side and pretended he did not hear a customer getting upset. He chose to allow my situation to escalate instead of DOING HIS JOB and deescalating a situation because his employee was a f**king moron.

jamillett o.  |  First Impressions 
Rating:
1.0

Woman at the counter DOES NOT know s**t about uhaul. She charged me 3xs and kept adding additional fees before telling me EVERYTHING I needed to pay. Pure ignorance and lack of knowledge.

jamillett o.  |  Overall Experience 
Rating:
5.0

Servicio de primera calidad

esteban r.  |  First Impressions 
Rating:
5.0

Me gusta el lugar es conviniente para mi negocio y sobre todo Michael Araujo es un exelente manager y muy amable he recomendado a par de amigos ahora parquean ahi gracias por las facilidades que nos Dan

Jorge P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
3.0

I had to wait 30 minutes for someone to return the lock for the unit. Overall it was a positive experience.

JESSICAAGBONIFO L.  |  Online Move In 
Rating:
5.0

It was a pleasure doing business with Michael Araujo (General Manager) and his team at U-Haul Moving & Storage of North Bergen. Michael went above and beyond to ensure that I was able to get access to the storage facility after hours. I am grateful for his professionalism and courteous nature.

Felecia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO 9.  |  First Impressions 
Rating:
5.0

Fue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!

Natali B.  |  First Impressions 
Rating:
5.0

Excelente service thanks you

Jorge C.  |  First Impressions 
Rating:
4.0

Only wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.

Sky B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander E.  |  Overall Experience 
Rating:
5.0

La atención es súper buena sigan adelante que Dios me los bendiga siempre a todos

dennis m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani L.  |  Overall Experience 
Rating:
4.0

Facility is nice, clean but too expensive compared to the area surounded by competition.

Peter C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luz p.  |  Overall Experience 
Rating:
4.0

CheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.

Angelo B.  |  First Impressions 
Rating:
1.0

My phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can’t wait until the day I remove my belongings from your facility!

CECELIA W.  |  Online Move In 
Rating:
4.0

Overall good experience

Paul T.  |  Overall Experience 
Rating:
5.0

The team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.

Chris B.  |  Overall Experience 
Rating:
5.0

Good experience!

nelson g.  |  Overall Experience 
Rating:
3.0

Front desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.

Tami R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miguel P.  |  Online Move In 
Rating:
5.0

Excelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...

YOLANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie M.  |  First Impressions 
Rating:
2.0

The manager try to charge me an extra month after I turn my storage over

edwin n.  |  Overall Experience 
Rating:
1.0

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

Mirella N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yesenia S.  |  Overall Experience 
Rating:
5.0

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

Williiam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon L.  |  Overall Experience 
Rating:
4.0

staff was best

RICHARD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franklin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Thanks for your service

FREDDY j.  |  Overall Experience 
Rating:
5.0

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

Angela B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KEVIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tamara g.  |  First Impressions 
Rating:
5.0

Thank you

hellens n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marielle B.  |  First Impressions 
Rating:
5.0

Helpful staff and prompt service.

Rafael O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sofia A.  |  Overall Experience 
Rating:
4.0

I appreciate the extra effort by Michael to get the make the door easier to lock.

Bradley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pablo p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole M.  |  Online Move In 
Rating:
5.0

Michael and his team are very professional.

wilmert h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore P.  |  Overall Experience 
Rating:
2.0

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Alexander L.  |  Overall Experience 
Rating:
4.0

Me gusto la seguridad, limpieza, orden y buen trato. Thank you.😇😇😇

Pedro L.  |  Overall Experience 
Rating:
2.0

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

Allen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nieves p.  |  Overall Experience 
Rating:
3.0

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

FERDINAND W.  |  First Impressions 
Rating:
4.0

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

julian c.  |  First Impressions 
Rating:
5.0

The staff was very understanding and explained everything.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viola W.  |  Online Move In 
Rating:
5.0

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

RAYLIN R.  |  First Impressions 
Rating:
5.0

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

Andrew D.  |  First Impressions 
Rating:
2.0

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

nora l.  |  First Impressions 
Rating:
5.0

It was a great experience for me. The storage units look clean and well maintained.

abass G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darline J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nieves p.  |  First Impressions 
Rating:
5.0

No problems

China J A.  |  Overall Experience 
Rating:
5.0

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!

Rosanna P.  |  Overall Experience 
Rating:
1.0

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Bradley B.  |  First Impressions 
Rating:
5.0

Un personal muy amable y respetuoso

Ismary E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESTER B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

RAYMOND L.  |  Overall Experience 
Rating:
5.0

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel A.  |  First Impressions 
Rating:
5.0

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

China J A.  |  First Impressions 
Rating:
4.0

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

Timothy P.  |  First Impressions 
Rating:
5.0

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

Ricardo M.  |  First Impressions 
Rating:
5.0

Very friendly and personal service experience.

William A.  |  First Impressions 
Rating:
5.0

Clean place ... friendly people

brayan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chabiraj S.  |  First Impressions 
Rating:
5.0

Michael the manager was very helpful at a time that can be very stressful

adrienne l.  |  First Impressions 
Rating:
5.0

Very clean and well maintained facility.

million n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  First Impressions 
Rating:
5.0

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

Justin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe d.  |  First Impressions 
Rating:
5.0

Michael and the whole team are committed to providing great customer service.

Humberto H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rabindranauth D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

delores e l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hyun Kyung K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomika C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Very easy to entry and clean place nice and friendly people fast to store your things

Nelson j P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rabindranauth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adrian h.  |  Overall Experience 
Rating:
5.0

Extended access hours past 10 pm would be nice

Brendan W.  |  Overall Experience 
Rating:
2.0

Rude employees, different information about charges.

BRIELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariano P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco L.  |  Overall Experience 
Rating:
5.0

The only thing that could make this better would be expanded access hours

Brendan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dara S.  |  Overall Experience 
Rating:
5.0

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Lauren G.  |  First Impressions 
Rating:
4.0

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Christine T.  |  First Impressions 
Rating:
5.0

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Lisa C.  |  Overall Experience 
Rating:
5.0

Ynesse was great. She was professional and very nice to work with. Clear and patient

Rafi Y.  |  First Impressions 
Rating:
4.0

Good service

adriana b.  |  First Impressions 
Rating:
5.0

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Carlos A.  |  First Impressions 
Rating:
5.0

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Shelley G.  |  First Impressions 
Rating:
1.0

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

Glam S.  |  Overall Experience 
Rating:
1.0

I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

natalia carolina r.  |  Overall Experience 
Rating:
5.0

Great and convenient facility

ALVERN S.  |  Overall Experience 
Rating:
5.0

Perfect

servia m.  |  Overall Experience 
Rating:
5.0

Staff was very professional and courteous great team..

Paulette P.  |  First Impressions 
Rating:
5.0

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

juan s.  |  First Impressions 
Rating:
5.0

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

christopher W.  |  First Impressions 
Rating:
5.0

. . .

boris i.  |  Overall Experience 
Rating:
1.0

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Rachel R.  |  First Impressions 
Rating:
4.0

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

Patricia D.  |  Overall Experience 
Rating:
5.0

Excellent service

yisbet p.  |  First Impressions 
Rating:
5.0

Excellent service

Transcontinental Gas PIPE L.  |  Overall Experience 
Rating:
5.0

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

dionis b.  |  Overall Experience 
Rating:
4.0

Very polite and courteous service .. will use again and refer customers!

emma p.  |  First Impressions 
Rating:
5.0

Can you plz signal access to premises from tonelly ave south by 67 st

Blas S.  |  Overall Experience 
Rating:
5.0

Good

ralph r.  |  Overall Experience 
Rating:
5.0

Great Service and very Friendly

Carlos M.  |  First Impressions 
Rating:
4.0

Good experience

mark m.  |  Overall Experience 
Rating:
1.0

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

Jose S.  |  First Impressions 
Rating:
5.0

The agent is a excelente person

victor c.  |  First Impressions 
Rating:
5.0

Good!!! Ezcelent services Thanks.

cesar a.  |  Overall Experience 
Rating:
5.0

Everyone was really helpful and kind! Thank you!

debora y.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

Jeffrey M V.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff.

peidong y.  |  First Impressions 
Rating:
1.0

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

kristal b.  |  Overall Experience 
Rating:
5.0

Awesome team and experience!

Paul P.  |  First Impressions 
Rating:
3.0

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Yesenia S.  |  First Impressions 
Rating:
4.0

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

Rose T.  |  Overall Experience 
Rating:
3.0

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

LORENA R.  |  Overall Experience 
Rating:
5.0

Everyone were very helpful!

Alexander B.  |  Overall Experience 
Rating:
5.0

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

Byron W.  |  First Impressions 
Rating:
5.0

All good

shankar d.  |  Overall Experience 
Rating:
5.0

The lady that took care of me was excellent and answered all my questions like a pro !!

francisco t.  |  First Impressions 
Rating:
5.0

Sensors for lighting could be better otherwise great place for storage

Charlie J.  |  Overall Experience 
Rating:
5.0

Very nice staff 👌

jorge m.  |  Overall Experience 
Rating:
3.0

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

Harold P.  |  First Impressions 
Rating:
5.0

He was very polite.

yanna a.  |  First Impressions 
Rating:
5.0

N/A

Josephina F.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Dmitry K.  |  Overall Experience 
Rating:
1.0

Horrible service. Will never rent a storage at your Facility again.

vanessa a.  |  Overall Experience 
Rating:
5.0

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

Mayk H.  |  First Impressions 
Rating:
5.0

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

ASAP R.  |  First Impressions 
Rating:
4.0

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

elizabeth c.  |  First Impressions 
Rating:
5.0

Very nice 👌😊 The best service I will recommended ty

jorge m.  |  First Impressions 
Rating:
5.0

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Jake B.  |  Overall Experience 
Rating:
5.0

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Nila S.  |  First Impressions 
Rating:
5.0

Their service and the employees are absolutely helpful!

Rosanna P.  |  First Impressions 
Rating:
5.0

GM Micheal Aroujo is Great....Thats all i will say

CLEVELAND B.  |  Overall Experience 
Rating:
4.0

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

Kevin C.  |  Overall Experience 
Rating:
2.0

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

scott e.  |  First Impressions 
Rating:
5.0

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

louie w.  |  First Impressions 
Rating:
5.0

Good customer service awesome.

edagar l.  |  First Impressions 
Rating:
1.0

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

marcos c.  |  First Impressions 
Rating:
2.0

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Derek I.  |  Overall Experience 
Rating:
3.0

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Juan A.  |  Overall Experience 
Rating:
5.0

Thank you!

Jeanine B.  |  Overall Experience 
Rating:
4.0

Always received great help from everyone!

jasmine g.  |  Overall Experience 
Rating:
5.0

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Lucila D.  |  Overall Experience 
Rating:
3.0

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

Felipe V.  |  Overall Experience 
Rating:
5.0

Good service.. Thank you

ADRIANA B.  |  Overall Experience 
Rating:
5.0

Thank you for everything

Ashraf K.  |  Overall Experience 
Rating:
5.0

The storage has everything I need both the service and staff. Thank you

abigail h.  |  Overall Experience 
Rating:
4.0

no further comments

Stefan F.  |  Overall Experience 
Rating:
5.0

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

michael s.  |  Overall Experience 
Rating:
5.0

Nice and friendly service.

Tom R.  |  Overall Experience 
Rating:
1.0

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

Gilbert D.  |  Reservation 
Rating:
5.0

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

paul o.  |  Overall Experience 
Rating:
5.0

Michael is the best

Edgar Z.  |  Overall Experience 
Rating:
5.0

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

Taj madona M.  |  Overall Experience 
Rating:
4.0

good

SHIQI D.  |  Overall Experience 
Rating:
3.0

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Felipe V.  |  Reservation 
Rating:
3.0

Had an average experience

Christopher T.  |  Overall Experience 
Rating:
5.0

Great location

michael a.  |  Overall Experience 
Rating:
1.0

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

Robinson D.  |  Reservation 
Rating:
5.0

   Excellent                   

yoshiki h.  |  Overall Experience 
Rating:
5.0

Get staff Thanks!

NEILDAVID M.  |  Overall Experience 
Rating:
5.0

great

Carmella R.  |  Overall Experience 
Rating:
5.0

Dina was very pleasant and helpful

Robert Y.  |  Reservation 
Rating:
5.0

wagner did a great jb

Chris M.  |  Overall Experience 
Rating:
5.0

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

EUGENIA H.  |  Reservation 
Rating:
5.0

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

June S.  |  Overall Experience 
Rating:
1.0

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn’t EVER use this again

Fransheska C.  |  Overall Experience 
Rating:
5.0

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

steven v.  |  Overall Experience 
Rating:
1.0

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

David L.  |  Reservation 
Rating:
5.0

U-HAUL the best!!!

aricapa v.  |  Overall Experience 
Rating:
5.0

Nice & good

Vijay S.  |  Reservation 
Rating:
5.0

This store’ all staffs are so nice and helpful

EMMA Y.  |  Overall Experience 
Rating:
5.0

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

Andrew H.  |  Overall Experience 
Rating:
5.0

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

LEAH F.  |  Overall Experience 
Rating:
1.0

The representative and manager at this organization are very unprofessional.

nairoby d.  |  Overall Experience 
Rating:
4.0

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

Jose S.  |  Overall Experience 
Rating:
5.0

Great

karina g.  |  Overall Experience 
Rating:
5.0

The staff was very supportive and clear

DONALD P.  |  Overall Experience 
Rating:
1.0

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

Carla D.  |  Reservation 
Rating:
5.0

A

Moti T.  |  Overall Experience 
Rating:
1.0

No good service

Carmen B.  |  Overall Experience 
Rating:
5.0

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

Libby M.  |  Overall Experience 
Rating:
5.0

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

nury t.  |  Overall Experience 
Rating:
4.0

Customer service is a little slow.

nidia r.  |  Reservation 
Rating:
5.0

Wonderful service great experience...

Alien T.  |  Overall Experience 
Rating:
1.0

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Sophonie S.  |  Overall Experience 
Rating:
3.0

Great facilities but unfriendly staff.

Julio C.  |  Overall Experience 
Rating:
5.0

No further comments.

Nina K.  |  Overall Experience 
Rating:
5.0

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

Mary G.  |  Overall Experience 
Rating:
5.0

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn’t make me walk back downstairs - this is customer service

jonathan r.  |  Overall Experience 
Rating:
5.0

None

pedro m.  |  Overall Experience 
Rating:
5.0

A most friendly & professional staff!

anthony k.  |  Overall Experience 
Rating:
5.0

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

steven B.  |  Overall Experience 
Rating:
5.0

Great

annie l.  |  Overall Experience 
Rating:
5.0

Friendly, helpful, and attentive.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Very good

Yasuyoshi K.  |  Overall Experience 
No reviews have been submitted for this location.

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