Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Angelo was exceptionally helpful. Did excellent work and spent time completely explaining the bike rack instillation!
JOEL ANGELO
Rating:
4.0
Customer did not leave a comment.
PAVLO STATSEIKO
Rating:
5.0
Customer did not leave a comment.
Jacqueline Allen
Rating:
5.0
very efficient
Timothy Wooters
Rating:
4.0
The unit I had received for a rental there was clearly somthing wrong with the truck Everytime I came to a stop it would shut off. I drove all the way to North Carolina with the truck did fine except at red lights and in traffic..
Trevor Tenney
Rating:
5.0
The attendant was very friendly and very helpful
Daniel Parisot
Rating:
4.0
The drop off location in macon did not appear to be safe. The truck was also not processed and we received a notification that the truck had not been returned. Also the contact number in macon had a full voicemail, preventing us from resolving the issue.
bill thoroughgood
Rating:
4.0
Customer did not leave a comment.
Kimberly Libus
Rating:
5.0
Customer did not leave a comment.
James Drew
Rating:
5.0
Customer did not leave a comment.
Antonio Parker
|
Overall Experience
Rating:
5.0
Valet check in was great.
Larry Parrack
Rating:
5.0
Customer did not leave a comment.
Guy Grimaldi
Rating:
5.0
Pick up was so quick and complete very friendly staff!
Robin wilson
Rating:
5.0
So mad I can't remember his name. But the representative on 03.17.2023 was really personable and helpful!
Stuart Ferguson
Rating:
5.0
Tried to reserve the trailer online, but showed none were available. Went to location in person and was told there were several available and was able to reserve. Staff and experience at location was good, only issue was trying to reserve online.
George Leung
Rating:
5.0
Customer did not leave a comment.
MARIA WIKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald Livers
Rating:
5.0
Keep the good work.
Juan Martir
Rating:
1.0
they charge me $45 for fuel when I filled the truck properly before return and even left the fuel receipt on the seat
LAHIRU MUNASINGHE
Rating:
5.0
Customer did not leave a comment.
Page Tyler
Rating:
5.0
Customer did not leave a comment.
Evelyn Bennett
|
First Impressions
Rating:
5.0
Between the Gentleman that helped setting me up with my storage (I believe it was Joseph) and the one (Kevin) that helped close us out and sent off in a tow trailer; I couldn’t have asked for anything better. The process was well communicated and extra helpful.
God bless them. Totally worth working with them.
Jennifer Fragoso-Arambarry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher neal
Rating:
5.0
I was in and out
Quick and easy
Have used in the past and will use again
Larry Brownell
Rating:
5.0
Customer did not leave a comment.
TERRANCE KING
Rating:
5.0
Customer did not leave a comment.
Roger Paris
Rating:
5.0
Customer did not leave a comment.
Joan Marcozzi
Rating:
5.0
The employees was fantastic and very helpful
Lorenzo Massadin
|
First Impressions
Rating:
5.0
Everything Was as expected.
Steven Sparkes
Rating:
3.0
Customer did not leave a comment.
BERNICE AUTOVINO
Rating:
5.0
Customer did not leave a comment.
Michael Langston
Rating:
5.0
Customer did not leave a comment.
Harold Frye
Rating:
1.0
Customer did not leave a comment.
Paul Brown
Rating:
4.0
Uhaul needs a better reservation system and policies about bringing your truck back on time. Every single time I order a truck which is at least once a year, I get told my truck is either not available at the time of reservation or they don’t have the size I ordered. The $50 you “get” if your reservation is not available is crap, I was told it doesn’t matter that they don’t have it at the time I requested.
Brittany Ryan
Rating:
4.0
The dolly we rented was not in the truck or was given to us at check in. We had to return to the office after checking the truck.
Pablo Arieu
Rating:
3.0
Customer did not leave a comment.
Cole Wilkinson
Rating:
4.0
I filled the gas to 5/8 at the corner and got charged for 2 gallons. Sweet! I guess its wherever you can make a buck. Sad!
Andrew Morrison
Rating:
5.0
Always great service & products
William TRAVERS
Rating:
5.0
Customer did not leave a comment.
Dexter Daley
Rating:
5.0
Customer did not leave a comment.
Jacques Lavoie
Rating:
3.0
Customer did not leave a comment.
Caroline Donnelly
Rating:
5.0
Customer did not leave a comment.
donald rice
Rating:
3.0
Everyone was wonderful there. I allowed a friend access to my storage which gt me kicked out. I was required to vacate on feb 12th and was not given money back for days paid. I felt I should have been compensated or allowed to stay until the end of the term paid. I wound up having most of my belongings stolen because they were put outside. I was given only hours notice and I had no car to move my belongings. I am homeless so everything I owned was in that storage. I am now starting over from basically nothing.
danielle huges
|
Overall Experience
Rating:
1.0
The truck and dolly were in very poor condition. The truck specifically is as if it wasn’t maintained at all. I would never recommend u-haul to anyone.
Justin Pienkowski
Rating:
5.0
Angelo was friendly, professional, and did a great job. He is a credit to your company, as were the other two employees present.
David Prince
Rating:
5.0
Customer did not leave a comment.
Ri Morgan
Rating:
5.0
Customer did not leave a comment.
KRISTEN LINEHAN
Rating:
5.0
Customer did not leave a comment.
Ryan Plaza
Rating:
5.0
Customer did not leave a comment.
Evens Clermond
Rating:
5.0
Customer did not leave a comment.
asharf beshay
Rating:
5.0
Good experience, friendly and helpful staff
MARVIN BURROWS
Rating:
3.0
Customer did not leave a comment.
patrick Leahy
Rating:
3.0
The 17' truck that I rented had a problem with the transmission. I question how well the engine/transmission are maintained.
Michael Bilodeau
Rating:
4.0
Customer did not leave a comment.
Robert Harris
Rating:
4.0
Nothing. Everything was amazing. Great customer service. Will be renting soon
Maryam Ramos
Rating:
5.0
Customer did not leave a comment.
Matthew OHara
Rating:
5.0
Customer did not leave a comment.
Carmen Nogales
Rating:
3.0
I rented a ten foot truck. I drove it 20 miles. I have a receipt that I put in 4 gallons of gas. I was charged for 3 gallons of gas.
20/7 is less than 3 miles per gallon. I do not think that is fair.
Michael Bilodeau
Rating:
1.0
Customer did not leave a comment.
Cory Berry
Rating:
4.0
Truck was not sufficiently fueled.
Tanya Evans
Rating:
4.0
Customer did not leave a comment.
Mario Giese
Rating:
5.0
It’s in norristown. It is located at a y interesection. People are always friendly and helpful here. No issues with my return and they took care of the process instead of me doing so on the app. Very helpful. Highly recommend.
Darren Carpenter
Rating:
3.0
Customer did not leave a comment.
Percy Williams
Rating:
3.0
Customer did not leave a comment.
Kevin Lo
Rating:
5.0
The rep that checked me out is very helpful every time I have worked with him.
CHRISTOPHER SAWBY
Rating:
3.0
Please email a copy of my original rental invoice. I have called several times but have not received. I was NOT given an invoice at the the pickup location.Thanks
Dave Kuchta
Rating:
5.0
Customer did not leave a comment.
robert solder
Rating:
5.0
Customer did not leave a comment.
CATHY FOSTER
Rating:
5.0
Great staff! As always!
RYAN MARTINEZ
Rating:
3.0
This office claimed they did not have my scheduled appointment on their calendar, and could not do the work, at that time. We had to reschedule with no guarantee that the work could then be done. It was completed that second day, but it was disappointing.
JOHN Parkes
Rating:
5.0
Customer did not leave a comment.
Bradford Blockson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
hassan arouh
Rating:
5.0
Customer did not leave a comment.
Rahul Agarwal
Rating:
4.0
Customer did not leave a comment.
Amir Montgomery
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mario Giese
Rating:
5.0
Person at drop off was great. Looked inside cab and gave me back my back pad that I left in driver's seat.
Pat Hoffman
Rating:
5.0
Thanks for helping and giving me service to move
Reginald Tyson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Pitti
Rating:
5.0
Customer did not leave a comment.
Edward Rodriguez
Rating:
5.0
Customer did not leave a comment.
Karen Mabry
Rating:
5.0
Customer did not leave a comment.
Anatoliy Symoni
Rating:
5.0
Did not have the size of truck ordered!
David Seel
Rating:
5.0
Customer did not leave a comment.
Michael Rogers
Rating:
5.0
The gentleman that assisted me was wonderful, great customer service!!
William Plant
Rating:
5.0
Customer did not leave a comment.
Doreen Opelski
Rating:
5.0
No improvement is necessary everything was great including the friendly staff
Brian Stackhouse
Rating:
3.0
When I picked up the gas gauge was full. I didn’t drive it far and when I dropped it off, I put gas in it. The gas gauge said it was full but then I was charged and yall said it was almost on empty! I didn’t drive it that far! I’m mad. I’m a single mom on a SINGLE INCOME and I used this van to help take care of my home and I feel taken advantage of.
Daniyyel Macy
Rating:
5.0
Customer did not leave a comment.
MICHAEL GRAY
Rating:
5.0
Everything was good except the brake system of the truck.
Hyun Jin
Rating:
4.0
The location was good but the uhaul movers help was the most disgusting experience. Noone showed up. Customer care did not receive my calls. Everything was wrong. Will never recommend anyone to use this service.
Chinmay Shingote
Rating:
5.0
Customer did not leave a comment.
Shawanda Hunter
Rating:
5.0
Customer did not leave a comment.
Wayne Bushnell
Rating:
5.0
Customer did not leave a comment.
William Watson
Rating:
5.0
Courteous & efficient team!
Chris Amman
Rating:
2.0
Customer did not leave a comment.
Cheryl Pergine
|
Overall Experience
Rating:
5.0
people were friendly and helpful, truck worked well
cletus rickert
Rating:
3.0
. The only negative comment i have in regard to using U-Haul is the practice of not keeping the vehicles with a with a
full tank of fuel. I feel the company makes out with this practice. The paperwork reflected the fuel level at 3/4 when in
reality it was slightly more than half a tank. I didn't have time to go back in the argue the point. Even if the paperwork
reflected the proper level, it's not possible to hit the exact level when you are at the rear of the vehicle guessing how much to put in. If the tank is kept at a full level, customers would just have to top it off before returning the truck. No guess work,
always accurate. Other than that point, the truck was ready, and the representative was very professional.
William Johnson
Rating:
5.0
Customer did not leave a comment.
Michael Carapellotti
Rating:
5.0
Customer did not leave a comment.
Emily Cutler
Rating:
5.0
Nice staff
Yonier Osorio
Rating:
5.0
I had a great experience. The process was very fast. The van was clean, and drove surprisingly well.
kim katzor
Rating:
5.0
Customer did not leave a comment.
George Motley
Rating:
5.0
Everything was done right. The Manager, Angelo was awesome and explained everything to me and got the install done in the time frame he stated.
Daivd Martineau
Rating:
5.0
Customer did not leave a comment.
Zeyad Said
Rating:
5.0
Customer did not leave a comment.
JC Berland
Rating:
5.0
Both SAs were kind friendly and knowledgeable. Location does not have parking but otherwise an excellent experience.
Pamela Thomas
Rating:
4.0
The floors in the storage area could use resurfacing. They are very bumpy, and I nearly lost stuff to bouncing carts a few times. Otherwise, my experience was fine.
Jeffrey Logan Mead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph George
Rating:
4.0
Better vehicles.
Stanley Swierczek
Rating:
5.0
To improve the next customers experience make sure Sierra takes care of them, she was excellent.
Edward Levandoski
Rating:
5.0
They are very Professional and friendly!
CHARLES SAMUEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yonlanda Grisby
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Kell
|
First Impressions
Rating:
1.0
Never heard back from
Adrian Woodson
|
Overall Experience
Rating:
2.0
When i first rented the storage, I could have used the roll up door after office ours but then I couldn’t. Some guy said to me that i cannot use the rollup door after office hours even though he was there at the moment, he refused to help me with that door.
Hakki Pekin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESS DU GAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELLY EVANS
|
Overall Experience
Rating:
5.0
Joseph Communicated well was very clear on procedures and the clocking in and out process per each visit. Made sure I was aware of the loading and unloading areas
Jennifer Fragoso-Arambarry
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mayra Dougherty
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Percy Williams
|
First Impressions
Rating:
5.0
Staff was very helpful and friendly .I would recommend this UHAUL Rental facility to anyone looking for cooperative services & a great Staff.
Chuck Samuel.
CHARLES SAMUEL
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Janae Washington
|
Overall Experience
Rating:
5.0
Keep on being the best in this business
derrick scott
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Phyllis Paxton
|
Overall Experience
Rating:
3.0
When I emptied my Storage my things were covered in "Mice Waste" and "Cat Spray". I've been using this Facility for over 20 years. I was very disappointed
Dawn Ellis
|
Overall Experience
Rating:
5.0
I had an excellent experience at this UHaul. Friendly and professional service; well-maintained trucks and storage units. It is quite busy, though - they handle a lot of customers.
Hector Varela Rios
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bradford Blockson
|
First Impressions
Rating:
5.0
Kevin, Sherrill, and Angelo were extremely helpful throughout. We are thankful for their consideration and professionalism, and highly recommend this location to anyone.
Sincerely,
James J. Hamilton and Delia B. Hamilton
James Hamilton
|
Overall Experience
Rating:
1.0
Dejuan picked up where the slack was , he was extremely helpful. He helped defuse the situation and has taken initiative to caring for the customer on professional level. This employee deserves a promotion..!!!! Clearly this employee displayed remarkable character and this shouldn’t be over looked…!!!!!
Shaolin Hoff
|
First Impressions
Rating:
5.0
Very courteous and understanding.
Theresa Bosler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RITVIK SINGH
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sheena Medley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector Varela Rios
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deborah anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
henry anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie Vaccarelli
|
Overall Experience
Rating:
4.0
Good experience great !
Carl Shank
|
Overall Experience
Rating:
5.0
Shirrell and Jason went out of their way to help me.
Joe Bratcher
|
First Impressions
Rating:
5.0
Mr Angelo Owen was such a big help,
Sharon Mayo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Wild
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Denise Clemons
|
Overall Experience
Rating:
5.0
Your rental trucks are priced Extremely high, for a one-way. Where budget rental trucks were $1000 cheaper than yours. Thankful, For the gentleman that assisted me that day of Friday, February 24 he was very helpful and understanding regarding the price differences between the two companies.
Cassandra Hunter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ED SANDY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlton Croom
|
Overall Experience
Rating:
4.0
We moved out on December 26, 2022.
Gary Huber
|
Overall Experience
Rating:
5.0
Very energetic friendly staff. My experience was very satisfying 😁
Roger Hicks
|
First Impressions
Rating:
3.0
The two staff members were excellent the manager on the other hand was rude and disrespectful wouldn't give us her name when we asked three times for it
vallean baum
|
First Impressions
Rating:
5.0
Best manager ever
VENUS VENUS C JOHNSON
|
Overall Experience
Rating:
2.0
There were I few safety issues with this facility,
And they block the garage entrance door with trucks and or trailers making it harder for people to get stuff inside ..chains on the docks is definitely a safety concern..definitely needs to be addressed
jose perez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samone Smith
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Diane Scott
|
First Impressions
Rating:
2.0
Access code to get in does not work. Had to wait for someone to let me in every time. Since access code does not work I can only come while someone is in the office, which decreased my moving/ ccess time from 10pm to 5pm. The employee said this is a common problem at the facility. If unresolved I will be moving my belongings which is a great inconvenience!
Diana Pagnotti
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sheena Medley
|
First Impressions
Rating:
5.0
The questions I answered above are true but my question is my storage was going up for auction I have personal stuff in there like clothes and personal paper work and pictures my question is if I oun 5 hundred on my storage and sell it for 6 or 7 hundred do I get reimburse for something to replace my clothes?
Angel Rosado
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Peggy Massadin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MUMTAAZAH HAAMEN
|
First Impressions
Rating:
5.0
My 1st truck had roaches in it, but the staff took care of it right away and gave me a new truck, and they was also helpful throughout my whole process
Sharon Mayo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patience Elliott
|
Overall Experience
Rating:
2.0
Often staff was “missing” for several minutes and customer would just be cues up at the counter , additionally some of the staff were not pkease t or accommodating not knowing what arrangements had been made, additionally my unit was broken into and the lock changed by whenever broke in .. I was told it was not changed by uhaul so I was quite upset with that
Vincent Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio Alvarez
|
Overall Experience
Rating:
2.0
There was rat poop on my boxes and the staff there where very rude.
Jolanda Vega
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Ellis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WESLEY PINNOCK
|
Overall Experience
Rating:
3.0
Th whole process Took way too long and a couple of the employees did not know what they were doing!! I tried to make a return and he did not know how to do it it was extremely frustrating !!! I will never go back there! And I am calling Uhaul Head Quarters because this was absolutely the worst experience ever!!
Cheryl Pergine
|
First Impressions
Rating:
2.0
I don't know what this is for--I moved out of storage unit #1060 on 8/26/22 & unit #2007 on 9/25/22.
The access hours were difficult because the key card often didn't work.
Dianne Perogine
|
Overall Experience
Rating:
1.0
NO ONE REACHED OUT TO ME PRIOR TO MY STORAGE BEING AUCTIONED OFF.
princess malave
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyron McLean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERYL GAITHER
|
First Impressions
Rating:
5.0
The manager was the best. Thanks
Fredick Love
|
Overall Experience
Rating:
5.0
Thank you, you were there when I was in need.
anatoliy labasz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SUE PFEIL
|
Overall Experience
Rating:
5.0
Everyone was professional and very helpful.
BARAK GREENWOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy Mclean
|
First Impressions
Rating:
5.0
Staff went out of their way to accommodate my needs.
CINDY COLE
|
First Impressions
Rating:
5.0
N/A
Gwen Seetoo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRESAUN LEE
|
Overall Experience
Rating:
1.0
My lock was cut off, my storage unit was entered without my permission, and management did nothing to compensate me for my inconveniences
FARIHAH HAQUE
|
Overall Experience
Rating:
5.0
As to the first question, the facility was secure, butit could have been better lit. At times I had to use a flashlight in order too see well in the room. Other than that, everything was great.
Walter Cooper
|
Overall Experience
Rating:
3.0
The On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!
Cherise Courtney
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jordon lowe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent Jenkins
|
Overall Experience
Rating:
3.0
The cashier was very nice.
Deandrea Carter-Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Moody
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia Mason-Sides
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALIMAH ABDUL'HAKEEM
|
First Impressions
Rating:
4.0
There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadating
Warren Leach
|
Overall Experience
Rating:
5.0
Clean, Convenient, and Reasonable.
Anand Gupta
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theodore Wilkins
|
First Impressions
Rating:
5.0
Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.
Wendy Delong
|
Overall Experience
Rating:
5.0
Great place to store your personal belongings.
***** (5) Stars
THOMAS TAYLOR
|
First Impressions
Rating:
5.0
Great job and nice experience
Durant King
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful
juanita bryant
|
First Impressions
Rating:
1.0
This was the nastiest rat infested place I have ever seen
JOHNNIE HOPGOOD
|
Overall Experience
Rating:
5.0
Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!
Katie Giuliani
|
First Impressions
Rating:
5.0
Was skeptical about using UHaul but after signing up, was very much impressed
Adrian Woodson
|
First Impressions
Rating:
5.0
Great customer service
claire ellenor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Carotenuto
|
Overall Experience
Rating:
4.0
Good One !
theodore leblanc
|
Overall Experience
Rating:
1.0
Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn’t care about the infestation and does not care about customers.
Christa Moulden
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Valarie Scott Lee
|
Online Move In
Rating:
5.0
I like it so much I have taken out a second locker for my daughter who is moving here shortly.
STEPHEN MARANDO-BLANCK
|
First Impressions
Rating:
5.0
Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in
Monica Johnson
|
Overall Experience
Rating:
1.0
Person who get kyes from hi racist he throw the in my face
Khalid Bel Rahlou
|
Overall Experience
Rating:
5.0
After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.
Sharon Allen
|
Overall Experience
Rating:
1.0
We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn’t exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it’s more than the price that was quoted to us for the unit we moved into. NOT HAPPY
Christa Moulden
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Julie Marks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julie Marks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rachael Kinsey
|
Overall Experience
Rating:
5.0
Pest control needed in storage area. I saw a mouse around my boxes.
Other than that, everything was so smooth. Staff are so helpful.
Saldiray Sen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura boyle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KYENDAH GREEN
|
First Impressions
Rating:
5.0
All good!! 😁
Thomas Taylor
|
First Impressions
Rating:
5.0
Glad to do business with Uhaul Storage.
Thomas Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Mcewen
|
Overall Experience
Rating:
4.0
Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .
Diane Moore
|
First Impressions
Rating:
5.0
No complaints, well run
David Gullo
|
Overall Experience
Rating:
1.0
Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.
Shua-Kym McLean
|
First Impressions
Rating:
5.0
Except for high storage rates nice facilities
joseph paul
|
Overall Experience
Rating:
5.0
Stephanie was terrific.
STEVEN SHEEHAN
|
First Impressions
Rating:
5.0
Prompt service and nice storage room
Lubna Inamdar
|
First Impressions
Rating:
3.0
Storage needs to be remodeled and upgraded.
Kevin Irving
|
Overall Experience
Rating:
5.0
The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Thank you!
Christine Cashman
|
First Impressions
Rating:
5.0
Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.
David Gullo
|
First Impressions
Rating:
2.0
Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice
Jalessa Scruggs
|
Overall Experience
Rating:
3.0
I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting
Maggie Bohall
|
Overall Experience
Rating:
5.0
The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!
Sarah Parmley
|
Overall Experience
Rating:
4.0
Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.
SHAWN DAVIS
|
First Impressions
Rating:
5.0
Great service!
Thank you
Catherine Sandiford
|
Overall Experience
Rating:
5.0
Young Lady was very helpful and answered all of my questions
anatoliy labasz
|
Reservation
Rating:
5.0
It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.
Ramakoti Kunam
|
Overall Experience
Rating:
4.0
Accommodating staff.
Fiona Elias
|
Overall Experience
Rating:
5.0
Fast and efficient. Thank you.
Bill Tillar
|
Reservation
Rating:
4.0
The owner was friendly and helpful and he and his staff made my moving day much easier.
Ralph Galvan
|
Overall Experience
Rating:
1.0
Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!
diane pinard
|
Reservation
Rating:
5.0
Great experience!
rose mason
|
Overall Experience
Rating:
5.0
Went above and beyond to make sure my rental needs were met.
Shaunice Hawkins
|
Overall Experience
Rating:
5.0
Staff in Norristown, PA location made everything easy and hassle free!
Cheryl K Boles
|
Reservation
Rating:
5.0
If I had to do it again I will
donald hart
|
Overall Experience
Rating:
5.0
Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!
Romanelli Philip
|
Overall Experience
Rating:
1.0
I had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.