Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

2,739 reviews

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar, In front of Middlehope Veterinary Pet Hospital)

(845) 565-0593

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar, In front of Middlehope Veterinary Pet Hospital)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEON L T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donald M.  |  Online Move In 
Rating:
5.0

Very easy to deal with and showed me how to use the car trailer. Easy in and out. Would definitely recommend to all my friends

ROBERT U. 
Rating:
5.0

Representatives went above and beyond my expectations. Reserved incorrect size trailer and they quickly helped me switch to an appropriate size for my needs. Top notch!

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

harold R. 
Rating:
5.0

Nothing great system

JULIE V. 
Rating:
5.0

Nothing. This is the second time I've used the boxes to move across country. The customer service was too notched. They were kind, patient and very helpful. I really appreciated the clarity of cost. There were no hidden/surprise costs in any part of my move. This is very comforting as moving across country has a lot of moving parts and is quite stressful. Thank you

Funmilayo W. 
Rating:
5.0

Excellent customer service. Quick pickup and returns. Knowledgeable associates. I would like to receive discounts to my Email.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The Greatest personal and assistance

Richard B. 
Rating:
5.0

The staff is friendly and very helpful.

beth s.  |  Overall Experience 
Rating:
5.0

Exactly what the rental experience should be, quick and professional.

Niel N. 
Rating:
5.0

Customer did not leave a comment.

Windel P. 
Rating:
5.0

We had a class 2 hitch and wiring installed on our 2024 Toyota RAV4. Very good experience overall. Called and got a quick response. Dropped the car off at 8:30 am and they called at 10:30am and the hitch and wiring were done. The job was neat, clean and worked well when I hooked up the trailer. I definitely would recommend this UHaul.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTTHOMAS F. 
Rating:
5.0

Customer did not leave a comment.

jose E. 
Rating:
5.0

The best moving experience ever!!

Gary D. 
Rating:
5.0

Customer did not leave a comment.

DEON L T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

The staff is not ethical. They tried to say that I did damage to a vehicle that I know for an absolute fact I did not. The alleged damage was a discoloration possibly from an object rubbing against it, the size smaller that 1/4 inch. They said I rubbed the side of the truck against something. If that was the case, there would have been a lot more damage. Then they said it was a tree, but we are in the dead of winter and there are NO LEAVES ON THE TREES!! I have done business plenty of times with this location and never had an issue. I always pay for the damage waiver so why would they try to charge me for alleged damage if I paid for a damage waiver? The representative told me that when the manger drove it back to the site that he didn't see any 1/4 green damage. So gow do I know that the manager didn't rub up against something and blaming a customer instead? Yes I approved the inspection pictures but the picture of the side of the vehicle was taken from a distance that makes it impossible to see a 1/4 green scratch. Unfortunately now I will be suing this location for slander, unethical business practices and will be seeking punitive damages. They will not be allowed to do this to anyone again!

Victor S. 
Rating:
5.0

The drop off was very easy. Maintain the same service and I will be back.

tom B. 
Rating:
5.0

Very friendly and fast! Had my hitch installed today and was very happy with my service

Jo S. 
Rating:
4.0

Customer did not leave a comment.

Gabriele I. 
Rating:
5.0

I had a great expierence at this location again. The staff were frendily and helpful.

Paul S. 
Rating:
5.0

Nice people good service

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

april G. 
Rating:
5.0

Excellent customer service made it easy an defiantly going back to this location

Katelynn N. 
Rating:
2.0

My first and last experience! Started with representative in New Windsor Office Davon, very professional young man. However if I would have seen the U-Haul box in person instead of the in office brochure I would've went a different route. There was a discrepancy of the final drop off date, Initially told the 1/25th, then1/28, then 2/5 only to receive 2/6. this resulted in me taking a flight to NC to meet the boxes on the 25th. the instructions were not clear, very disappointed. the only reason I didn't choose POOR was because Newburgh U-Haul did oblige me when I need the 2nd box.

Lisa R. 
Rating:
5.0

This rental took place the day after a major snow storm and the truck was cleared of all snow when I picked it up. Thank you

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Wry easy process from start to finish. Staff was great!

raymond H. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

I used the U-Haul in Newburgh and Hudson Florida and both were well run and an excellent value.

Jeff G. 
Rating:
5.0

Absolutely great associates at this location

richard B. 
Rating:
5.0

People at counter were awesome. Definitely hit a home run w this facility.

Peter H.  |  First Impressions 
Rating:
3.0

The staff is not always at the front desk, have to wait. My vehicle kept reporting “open passenger door” or “open driver door” even though the doors were closed.

Michael L. 
Rating:
5.0

Rented a car trailer. The ratchet were not oiled or greased couldn't use to secure car had to stop every 10 miles or so to retighten due to faulty equipment

Nicholas C. 
Rating:
3.0

Not charge people for damage they didn't create.

Minna M. 
Rating:
5.0

UHaul service, communication and ALL staff were EXCEPTIONAL through every step of a stressful process. We highly recommend UHaul! No complaints at all. Thank you!

David H. 
Rating:
5.0

Customer did not leave a comment.

Shay A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
5.0

I had a problem using the app to return the vehicle. I kept recieving an internal error. The truck had a warning message on it about the tire, the site said to ignore it. I had no issues but when renting a truck I dont want to worry about it. And it also prevented me from seeing the mileage except for when i turned on the truck.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

SAMATHA s.  |  Overall Experience 
Rating:
5.0

Respectful, efficient and professional.

deborah M. 
Rating:
5.0

And inform drivers of the tow haul button that I cannot find on the vehicle for the longest time. It was located on the arm of the windshield wiper at the tip. You push the button to turn it off. It will guzzle your gas.

DOROTHY R. 
Rating:
5.0

Customer did not leave a comment.

tom G. 
Rating:
1.0

Better customer service cleaner trucks without leaking roofs

Marshell W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Rohan S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

NIKIESHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMATHA S. 
Rating:
5.0

Customer did not leave a comment.

Neil G. 
Rating:
5.0

No waiting too much when we returned to you

Aniberka C. 
Rating:
5.0

Excellent service

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Peggy L B S. 
Rating:
5.0

Customer did not leave a comment.

Deborah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISA J M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Marisa M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Krishndatt J. 
Rating:
5.0

Customer did not leave a comment.

Darlene T. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

Customer did not leave a comment.

Jose L. 
Rating:
3.0

Customer did not leave a comment.

Jerome K. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELAINE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyneisha C.  |  Overall Experience 
Rating:
5.0

Nobe

Mariano E. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The app didn't quite work & I kept getting an error "session expired", and I ended up finishing my transaction on a computer. Checkout process at location could be quicker since necessary info was entered completely by me before getting to the rental location.

Christian H. 
Rating:
5.0

Very comfortable and your guy was very helpful with all the answers he

Jozef K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

The counter person was surly and barely acknowledged my presence. Obviously did not like the position. Instructions were minimal. While I don't need a song and dance, a little interest in the transaction would have been helpful. The trailer's roll up door was very hard to operate, It was binding in several places - obviously in need of lubrication.

Johannes V. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Great customer service

Salvatore P. 
Rating:
5.0

Customer did not leave a comment.

Felix D. 
Rating:
5.0

6 were too many furniture pads.

Casey D. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

My experience with this location was excellent. The equipment was clean, in good working order and precisely what I had reserved. More importantly, the staff members who assisted me with pick up and dropoff were helpful, attentive and polite. An all-around great experience.

Raymond S. 
Rating:
5.0

Fabulous experience and management

Carol G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal A.  |  Online Move In 
Rating:
5.0

Had a great experience. Pick up and drop off were quick and easy. Employee at the counter was very helpful.

Craig K. 
Rating:
1.0

When I picked the truck up, the fuel was below 1/8 of a tank of gas (roughly 30 miles to low fuel per the warning on the dash). I called UHAUL and documented that the fuel was much less than what was provided on the paperwork (1/4 tank). I was informed that I should not have left the parking lot without reporting to the attendant. Apparently there was nothing that could be done since I accepted the truck in the link they provided. Two things - (1) When I accepted the truck, my focus was on reviewing the condition the equipment (scratches and dents) and not on the fuel level. I incorrectly assumed that would have been reliable. I understand that I did click through and confirm the indicated level, but when I immediately called to report the situation, customer service stated that they couldn't do anything. (2) Why would the fuel level be so low in the first place? At the counter, the attendant indicated that the truck had 1/4 tank of gas. When I pick up the equipment, I didn't expect to have to get fuel on the way back (and try to estimate how much I would use during the move). Of all the things that I had to coordinate during the move timeline, immediately getting fuel was not on my list. For fear of being charged a penalty for returning the truck with less fuel than was states, I put in several more gallons of fuel than I used. When I returned the truck at the end of the day, I spoke with the attendant at the location about the fuel situation. Again, nothing was done even though I had the photo of the low fuel indicator and the fuel receipts. For my next move, I'll definitely look for another company in hopes them having better documentation of the status of their equipment before renting it and better customer service.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Great place to do business with U-Haul

Edan H. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
5.0

Everything was great, with the exception of some debris in the box of the truck. Nothing terrible and I wouldn't say it was dirty… it just wasn't clean and free of debris… if that makes any sense

Michael H. 
Rating:
1.0

I was so unhappy that I got charged $150 for two Scruff marks were there from before and I didn't see them on the tailgate and all I did was move furniture I'm a loyal customer and I think I'm going to switch to budget if I don't get reimbursed even though I had the insurance plan

SAMANK S. 
Rating:
5.0

Customer did not leave a comment.

Jairseiyarh C.  |  First Impressions 
Rating:
5.0

The staff is great!!!

ROBERT K.  |  Overall Experience 
Rating:
5.0

Professional, organized and efficient. Woman who dropped off container was likewise professional, organized and efficient. Very positive experience.

moreen M. 
Rating:
5.0

Better knowledge between the internet and what you actually have available to rent at your location.

Vince N. 
Rating:
5.0

Javon was wonderful. He was attentive and helpful and went out if his way to make sure everything went smoothly and took really good care of me. Thank you Javon!

DINAH E.  |  First Impressions 
Rating:
5.0

Nothing. The customer service gentleman was fast and efficient. We ended up having to do an emergency move for our daughter so I'm grateful we could rent a cargo van last minute on the spot.

Chenani A. 
Rating:
5.0

Customer did not leave a comment.

felix V. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Friendly, competent staff makes renting from this location pleasant.

Gary M. 
Rating:
5.0

great place,in and out real quick...no issues here....

bernd S. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Employees didn't greet e with even a hello. They didn't smile

ROBERTROSS JR T. 
Rating:
5.0

Place was super clean. Our unit didn't have a lock, but it was a quick trip to the front desk to get one and it was all sorted.

Matthew A.  |  Online Move In 
Rating:
4.0

There were a couple of flooding issues. Luckily the damage was minimal to us. At one point there was discussions about moving to another unit but it never came to fruition. Knowing that we were moving out, I never really pushed harder for it. Both times there was flooding, the staff was very informative about the incident and they were as accommodating as can be with removal of ruined property, settling, etc.

Craig N.  |  Overall Experience 
Rating:
4.0

The staff at this location has been very accommodating. There were a couple of incidents which were resolved quickly. I appreciate all they have done.

Craig N. 
Rating:
5.0

Nothing! Super friendly staff, easy access to the facility, and no hassles at all during the transaction or move.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Emez K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Staff is very helpful

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

U-Haul on Route 9W did an excellent job on the Hitch Electrical connection repair for my minivan. I went in with the problem and they brought my car into the garage immediately and made the fix. It is better than it was before. Thank You!

Leif S. 
Rating:
5.0

Customer did not leave a comment.

Perla A. 
Rating:
2.0

The pricing and charges were not explained to me and I wasted ALOT OF MONEY

tom S. 
Rating:
4.0

Customer did not leave a comment.

Alma E M.  |  Overall Experience 
Rating:
1.0

After hours pick up was horrible. Added 1hour to my trip. The app was down and so I couldn't upload pictures of the fuel gauge which was different than what the previous user had logged and so I was over charged. Made several calls about this and have yet to be reimbursed. Ratty old truck, not worth $.99 per mile. Gas guzzler.

Jeb B. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE F. 
Rating:
5.0

The lady (sorry I didn't get her name, but I believe her name is Veda) did an excellent job to install the hitch. The wait time is reasonable. The overall experience is positive. Thank you!!

Joseph N. 
Rating:
5.0

Good

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Don't know his name but the employee that helped me when I picked up went above and beyond in the pouring rain!!

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Overall great experience The staff was always friendly, helpful, and respectful Next time I need a storage unit I know right where I’m going to rent from

Joseph C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul storage to anyone. The facilities was always clean, temp and humidity set properly to keep our belongings well maintained. We felt it was safe and secure.

Dean K.  |  Overall Experience 
Rating:
1.0

Management is rude I'll never return here

CHRISTINEANN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dilek Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHEILA S.  |  First Impressions 
Rating:
3.0

I am unhappy with the self storage unit. It's too small for my belongings. I thought that the space was big enough. For my belongings. Now I have to move out of that. Self storage and to move into a bigger one. It is what it is. I am unsatisfied

Anthony D.  |  First Impressions 
Rating:
5.0

Great manager, helped me with each issue I had overtime. Excellent U-Haul facility.

Wesley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Nicholas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy t.  |  Overall Experience 
Rating:
5.0

I had an excellent experience at your facility. I have recommended it to friends and will continue to do so.

CARL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVONNE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  First Impressions 
Rating:
1.0

I’ve used U-haul for the past 10 years and have always suggested their services to clients and friends, until now… I’ve had the worst experience at the Newburgh, NY location! The customer service/client care does not exist! While moving in someone tried to steal my plants and the women who attempted to steal them said that the representatives inside the office told her she could have the plants - very well knowing the plants belonged to me. I was supervising them while unloading/sitting in my vehicle. Aside from that, a previous representative told me if I didn’t move my plants they would put them in the garbage! While less than 20 ft away is a huge mess of garbage, furniture, and a plethora of discarded junk sitting in the loading area! But a beautiful plant ( living thing) is what they said will end up in the trash if I did not move it?! How could U-Haul treat their customers like this, tag their credit cards for whatever additional incidents and then expect to have repeat customers?! Please think twice before using any type of U- haul service. Use Home Depot, Hertz, Enterprise, Edge, C&C, Penske or Budget truck rentals. In my opinion U- haul is no longer the reputable/respectable company they once were! I forgot to mention, while I was unloading my belongings, I spoke with other customers moving their belongings out, and they too confirmed that the customer service (rather one specific person) was extremely unpleasant and not friendly/cooperative at all. So, it just wasn’t me having the bad experience.

Brian A.  |  Online Move In 
Rating:
5.0

Accidentally set the alarm off when I first opened the unit but remembered I had to use to use the code to deactivate the door. Was my fault but everything else was great.

Casey H.  |  Online Move In 
Rating:
3.0

I had no issue with my unit beside the mice

Brianna M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLERENEE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  Overall Experience 
Rating:
5.0

Very happy with the service

Andrea P.  |  Online Move In 
Rating:
5.0

The staff was very courteous a professional and friendly.

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyneisha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA H.  |  Online Move In 
Rating:
5.0

The staff and the store manager Jevon was ALWAYS accommodating and courteous. I highly recommend this particular facility 😃

Helen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALLAS F B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine B.  |  Overall Experience 
Rating:
3.0

Average rating due to inability to get anyone on phone in the office. Always spoke to 3rd party. Moved 2 hours away, and needed to speak directly to office. Had an issue where they charged me a late fee for an expired credit card payment. Never resolved because I could not get through to anyone. This is why I moved to a different storage company. I can actually get office on phone for support.

RICHARD V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter H.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

anter f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joselina B.  |  Overall Experience 
Rating:
1.0

Sorry but I reserved a 10 x 10 locker and that is what I receive. However, the 10 x 10 locker has a door that’s maybe 3 feet wide. Due to such a small door on a large locker I had to go through so many complications to try and get my stuff into the locker. there is no way a 10 foot locker should have that kind of a door and it not be made known to the customer and allow them to have the choice on rather not they wanted to except a locker with such a small door. I have to take and most of the stuff out of the truck to see the end of the locker has such a small door and you might not be able to get the things into the locker , that is very wrong. In addition to that to find out afterwards that you guys have no lockers, it is now 5 o’clock at night and most of the other facilities are close so there’s no way to get another location to put my stuff in it just seems like very bad business. if it wasn’t that time of night and I had most of the stuff offloaded from the truck, there’s no way I would’ve kept a locker. Communication needs to be better so that the customer would have choices and what they want to do not have them sign a contract and offload the items only to find out That what they signed a contract for. He’s not even something they want or something that works for them.

Randall R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariely S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margueirette M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosemaries R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fredrick J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Y.  |  Overall Experience 
Rating:
4.0

Not happy about mice and poop everywhere..it's not your fault, it's nature.

STEPHANIE W.  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul location were very helpful and professional. We had to move a large safe from our basement into a trailer. We needed to rent an appliance hand truck for a few hours and because we had a rented unit with them, they let us use the hand truck at no cost! I highly recommend this U-Haul location!

sandra c.  |  Overall Experience 
Rating:
5.0

I would use the facility again and would recommend it to others.

Joanne Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janessa E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darlene Marie C.  |  Overall Experience 
Rating:
5.0

The staff was great and always very helpful.

JOHN D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jairo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert I.  |  First Impressions 
Rating:
5.0

Ashley and Javon went above and beyond my expectations. Would highly recommend your store.

SAMATHA s.  |  First Impressions 
Rating:
5.0

Great management and staff

Stephen J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRAK N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cynthia C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeffpatrick G.  |  First Impressions 
Rating:
3.0

No understanding for financial problems. My account was hacked and they took over 3 grand took 3 months to fix. I tried to pay half the bill but would not work with me. Was not helpful at all except to demand my full payment which was my whole pay check. P.s. don't know how we are eating this week.

Donna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela K.  |  Overall Experience 
Rating:
3.0

I rented unit on Saturday and Canceled the next day , so can’t honestly give a review, I basically lost $80

Laura P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenny M.  |  Overall Experience 
Rating:
1.0

You should be able to make payments if you can’t pay the whole balance on time.

maraya l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

Thank you for always being so friendly and helpful.

VIRGINIA T.  |  First Impressions 
Rating:
5.0

Clean facility, staff was very helpful and friendly. Management team was very helpful.

Stephen J.  |  First Impressions 
Rating:
5.0

Staff is always a great help!

VIRGINIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher r.  |  Overall Experience 
Rating:
4.0

Access to storage should be 24 hours seeing its self service.. that's just my opinion. Staff was amazing, helpful and professional.

Roxanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickiana C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Onica J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malinda K.  |  Overall Experience 
Rating:
5.0

Awesome experience, javon the manager stands out with such knowledge ,help and kindness ,actually witnessed him going above and beyond with customers as I was at the facility ,also girl that took care of me Marissa was so patient and sweet ,kept me smiling

Danielle r.  |  First Impressions 
Rating:
5.0

The representative was very helpful, overall great. Thank you.

JOSEPHJ R.  |  First Impressions 
Rating:
4.0

Staff members was friendly and professional

Jeffrey P.  |  First Impressions 
Rating:
5.0

Excellent service

Rosa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa H.  |  First Impressions 
Rating:
5.0

Edward was a tremendous help and all the staff were very friendly! Thank you! Jm

Marilyn Y.  |  Overall Experience 
Rating:
5.0

The manager and staff are friendly and very accommodating.

Helen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILDEFONSO O.  |  Overall Experience 
Rating:
2.0

I had asked the inside installation had come down I informed and tried to set a day and time frame to allow access while present I kept stopping by and after a month of no progress I moved to Guardian storage

William S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristy m.  |  First Impressions 
Rating:
5.0

Staff very courteous and knowledgeable

Malinda K.  |  First Impressions 
Rating:
4.0

There were mouse droppings in the storage unit when we removed our belongings. Other than that, we were satisfied with the experience.

Beth L.  |  Overall Experience 
Rating:
5.0

I had a HUGE problem due to the online reservation. I went there and apparently I no longer had a storage unit available. We literally just moved all of our stuff from a dirty filled with bugs from another storage unit of a different company, we had to wait their 30 days (which is why we reserved the date for a later date). It was hot outside that day. I asked for price adjustment for the item I asked for since it was gone but this guy at this location went above and beyond to help us. Everytime we went back they all were very friendly.....Funny thing is 7 years ago same thing happened with a truck rental that I only reserved 1 day before and a different guy literally said O well. And I didn't remember why I refused to go that location until this happened again. But that gentlemen definitely restored faith.

Ariel P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ariella W.  |  Overall Experience 
Rating:
5.0

Great staff. I even rented a truck here. Storage site was quick and easy. Kudos to their team.

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel P.  |  First Impressions 
Rating:
5.0

I am actually disappointed that I moved… I would have kept the unit, as I had for many years. At the least I had my son, Anthony Hruscik, opened a unit. Was very happy you could accommodate him. Thank you, Emeline Ramos

Emeline R.  |  Overall Experience 
Rating:
5.0

I knew about UHaul truck and trailer rentals, but not their excellent storage options. I was so impressed with the cleanliness and excellent service. Also, reasonably priced!

Heidi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seneca D.  |  Online Move In 
Rating:
5.0

Conditions at the facility were above expectations. Professional staff.

Norman A.  |  First Impressions 
Rating:
5.0

Amazing quality and service

Alessandro R.  |  Overall Experience 
Rating:
5.0

The representative was well knowledge and very helpful

Fay M.  |  First Impressions 
Rating:
1.0

I had a very hard time getting my belongings when I needed to close the unit. We are sr citizens and our children arranged for a pod. It took them each, me and my wife hours of negotiating because they claimed didn’t trust our pod will be removed the same day. It took much negotiating

Mariano I.  |  Overall Experience 
Rating:
5.0

The staff was absolutely awesome!!

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta T.  |  Overall Experience 
Rating:
1.0

Im contacting a lawyer today

Kelly T.  |  Overall Experience 
Rating:
5.0

It was bizarre not speaking to anyone to do this deal - Not sure I like it that way - I also found out that t he unit I have may not be big enough

Rick Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ethel F.  |  First Impressions 
Rating:
1.0

The roof was leaking and puddle water on the ground

Ethel F.  |  Online Move In 
Rating:
5.0

A little pricey

Robin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen A.  |  First Impressions 
Rating:
5.0

They are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo

Johnny L.  |  First Impressions 
Rating:
5.0

Excelente 👌🏾👌🏾👌🏾

Ivonne H F.  |  Overall Experience 
Rating:
5.0

The facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.

DAVE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earl W.  |  Overall Experience 
Rating:
2.0

The staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.

Vic H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alyssa A.  |  Overall Experience 
Rating:
4.0

Close by. Needed for the time i had it.

thomas o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcelene V.  |  Overall Experience 
Rating:
5.0

Great location and outstanding customer service

LEON W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isreal V.  |  Overall Experience 
Rating:
1.0

The manager and front desk male associate are very rude. Their character, ora and disposition are very well out of line

ILDEFONSO O.  |  Overall Experience 
Rating:
5.0

I visited 3 locations. This location excell all of the locations I had visited. Excellent customer service and convenient service. Thanks to the manager and staff. You have exceeded my expectations after the lousy experience in all of the dc locations. Keep up the good work.

Barbara C.  |  Overall Experience 
Rating:
5.0

Staff was great. Floors clean. Bathrooms always clean.

Dolores K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  Online Move In 
Rating:
5.0

I got the service I was looking for at this location. Very helpful and management and staff was excellent.

Barbara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
1.0

Some of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40% of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.

Lisa C.  |  Overall Experience 
Rating:
3.0

The staff is friendly, but the general manager isn’t as friendly.

KAREN A E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justo R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
1.0

The manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.

Roger S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA B.  |  First Impressions 
Rating:
5.0

Very pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit

ALYSON B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine P.  |  Overall Experience 
Rating:
5.0

Had a unit there fir almost 5 years. Never any issues at all!

Susanne S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tenesha H.  |  Overall Experience 
Rating:
5.0

Has been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn’t be happier with my experience so far and am very thankful to everyone at this company that I’ve had the pleasure of coming in contact with.

Serena P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Facilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.

Franca A.  |  Overall Experience 
Rating:
5.0

The facility makes me feel secured storing my stuff. The staff is very friendly 95% of the time.

SAMANTHA B.  |  Overall Experience 
Rating:
5.0

The staff and service was top tier.

George D.  |  First Impressions 
Rating:
5.0

😀

Charrissiee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick M.  |  Overall Experience 
Rating:
5.0

Should lower prices for people on a fixed income and should accept payment plans.

shalynda p.  |  Overall Experience 
Rating:
4.0

Most of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I’m grateful I wasn’t charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
5.0

The manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G

Gwen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell P.  |  First Impressions 
Rating:
3.0

The hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.

Yoshihiro S.  |  Overall Experience 
Rating:
5.0

The staff was amazing and I couldn’t have asked for better service. Highly recommend!!!

Franca A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Juvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today’s climate it is to find “ true good help”. Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he’s put together) I’ll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490

Andrew H.  |  First Impressions 
Rating:
2.0

The access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.

Lydia M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jordan G.  |  Overall Experience 
Rating:
5.0

All staff were pleasant helpful and experienced

Christine G.  |  First Impressions 
Rating:
4.0

Everything was easy - and safe. However, there was mouse poop on several of our items in storage.

Brian M.  |  Overall Experience 
Rating:
5.0

Javon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo

DAVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed A.  |  Overall Experience 
Rating:
4.0

When I moved in seven years ago, I was relocating from SC to NY. My moving truck didn’t come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!

JOANNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig T.  |  Overall Experience 
Rating:
5.0

The online process was so simple and the price of the unit is so reasonable.

Gregory D.  |  Online Move In 
Rating:
1.0

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Overall Experience 
Rating:
5.0

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Overall Experience 
Rating:
2.0

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25%, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25% with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareem B.  |  Online Move In 
Rating:
1.0

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  First Impressions 
Rating:
5.0

Would recommend

Rudolph L.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK C.  |  Overall Experience 
Rating:
5.0

Very happy 😃

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance H.  |  Overall Experience 
Rating:
5.0

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  First Impressions 
Rating:
4.0

Removed items from storage unit due to continuous increase in price

Tim S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maranda B.  |  Overall Experience 
Rating:
4.0

Staff very helpful and friendly

Dolores K.  |  First Impressions 
Rating:
5.0

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya J.  |  Overall Experience 
Rating:
3.0

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  First Impressions 
Rating:
5.0

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Ebony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominick M.  |  First Impressions 
Rating:
5.0

Very quick check-in and chrckout.

Carmela V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  First Impressions 
Rating:
5.0

It’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

michael h.  |  Overall Experience 
Rating:
4.0

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Raul P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolina C.  |  Overall Experience 
Rating:
5.0

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

Heather R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOhn S.  |  Overall Experience 
Rating:
5.0

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richie B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
4.0

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Javon was very polite and helpful.

Rosetta P.  |  First Impressions 
Rating:
2.0

When I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

Dottie H.  |  Overall Experience 
Rating:
4.0

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

yochabel c.  |  Overall Experience 
Rating:
4.0

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

STEPHEN J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

William D.  |  First Impressions 
Rating:
1.0

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽

Willette C.  |  Overall Experience 
Rating:
5.0

Awesome service overall

Yvette L.  |  Overall Experience 
Rating:
5.0

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

darene r.  |  First Impressions 
Rating:
5.0

The team at this location went above and beyond to make our move easy.

Craig T.  |  First Impressions 
Rating:
5.0

The lady that help me was excellent professional friendly

Myrna S.  |  First Impressions 
Rating:
3.0

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Jacqlene V.  |  First Impressions 
Rating:
5.0

Great job and keep up the great work.

Taylor W.  |  First Impressions 
Rating:
5.0

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Jessica C.  |  First Impressions 
Rating:
5.0

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Gina B.  |  Overall Experience 
Rating:
3.0

If someone moves out early unit should be prorated

Maureen S.  |  Overall Experience 
Rating:
5.0

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Raymond S.  |  Overall Experience 
Rating:
1.0

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Francia A.  |  Overall Experience 
Rating:
2.0

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Gerijo M.  |  Overall Experience 
Rating:
5.0

No comments at this time!!!!!

Ken T.  |  Overall Experience 
Rating:
1.0

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

Randy S.  |  Overall Experience 
Rating:
5.0

Thank you. We felt secure leaving our belongings here.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer focused service

James H.  |  First Impressions 
Rating:
5.0

Excellent service, friendly staff and always clean I’m definitely recommended.

Alma C.  |  Overall Experience 
Rating:
5.0

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

BOB M.  |  Overall Experience 
Rating:
5.0

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

GENISA D.  |  Overall Experience 
Rating:
4.0

E

JAY C.  |  Overall Experience 
Rating:
5.0

pleasant to speak to the people that helped me and a very courteous.

John f.  |  First Impressions 
Rating:
1.0

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Andrea p.  |  Overall Experience 
Rating:
5.0

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Gina M.  |  Overall Experience 
Rating:
1.0

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Andrea p.  |  First Impressions 
Rating:
5.0

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

Kenneth K.  |  Overall Experience 
Rating:
5.0

Very professional group

ABEL Y.  |  First Impressions 
Rating:
5.0

Keep up the good work

Philip G.  |  Overall Experience 
Rating:
5.0

Good service

Eddy F.  |  First Impressions 
Rating:
5.0

The employee we worked with was very helpful and stayed late with us to explain the move in process!

lauren f.  |  First Impressions 
Rating:
5.0

The staffing is always smiling and happy to help out I love it

Senatralee J.  |  Overall Experience 
Rating:
5.0

Very good

Robert K.  |  First Impressions 
Rating:
2.0

My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

Robin W.  |  Overall Experience 
Rating:
4.0

Satisfied

TATIANA V.  |  Overall Experience 
Rating:
5.0

Thank you

Laura T.  |  Overall Experience 
Rating:
1.0

I will never go through uhaul moving and storage again.

Frank C.  |  First Impressions 
Rating:
5.0

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Kathryn M.  |  Overall Experience 
Rating:
5.0

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

Julianna G.  |  First Impressions 
Rating:
4.0

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

deena h.  |  First Impressions 
Rating:
1.0

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Janay K.  |  First Impressions 
Rating:
4.0

It was a good experience

Joseph C.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and didn't hesitate to help.

Tyallen P.  |  Overall Experience 
Rating:
5.0

Process was quick and efficient. Staff was friendly and knowledgeable.

Andrew C.  |  First Impressions 
Rating:
5.0

Customer service was exceptional!

rebbeca s.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Richard F.  |  First Impressions 
Rating:
5.0

Excellent customer service

brian g.  |  Overall Experience 
Rating:
4.0

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

PETER S.  |  Overall Experience 
Rating:
5.0

Was very satisfied with the service I received

Mary Jo W.  |  Reservation 
Rating:
5.0

Excellent service

dorothy r.  |  Overall Experience 
Rating:
5.0

Great, friendly service.

Jeff A.  |  Reservation 
Rating:
5.0

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

Allen H.  |  Reservation 
Rating:
4.0

Great group of guys working this site! Thanks for the years of support!

KENNY G.  |  Overall Experience 
Rating:
5.0

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

MICHAEL C.  |  Overall Experience 
Rating:
2.0

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

DANIELLE M.  |  Overall Experience 
Rating:
4.0

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

Nicole C.  |  Overall Experience 
Rating:
4.0

Great facility and service.....

Philip G.  |  Reservation 
Rating:
5.0

Great experience

Navienne D.  |  Overall Experience 
Rating:
3.0

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

JEANNE K.  |  Overall Experience 
Rating:
5.0

This was the best place for my stored goods. I was very satisfied, thanks !

Laura R.  |  Overall Experience 
Rating:
3.0

.

Janet C.  |  Overall Experience 
Rating:
4.0

Clean interior and efficient staff.

JOHN L.  |  Reservation 
Rating:
5.0

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Darrell H.  |  Reservation 
Rating:
3.0

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Joanna R.  |  Overall Experience 
Rating:
5.0

Great staff members Very friendly

Leonardo R.  |  Overall Experience 
Rating:
5.0

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Joe P.  |  Overall Experience 
Rating:
1.0

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Nikesha P.  |  Overall Experience 
Rating:
3.0

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Caitlin R.  |  Overall Experience 
Rating:
5.0

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

Alexander M.  |  Reservation 
Rating:
3.0

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

marianne o.  |  Reservation 
Rating:
1.0

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

JENNIFER M.  |  Overall Experience 
Rating:
5.0

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

MARK C.  |  Overall Experience 
Rating:
1.0

Management lacks ability to do assignments.

Everton B.  |  Overall Experience 
Rating:
5.0

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

Angelo C.  |  Overall Experience 
Rating:
1.0

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

IAN R.  |  Overall Experience 
Rating:
5.0

Loved it except the door was hard to open sometimes

Patricia F.  |  Overall Experience 
Rating:
5.0

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

CHRIS D.  |  Overall Experience 
No reviews have been submitted for this location.

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