Customer Reviews for U-Haul Moving & Storage of New Rochelle

2,918 reviews

125 Beechwood Ave   New Rochelle, NY 10801

(914) 380-7445

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(914) 380-7445

125 Beechwood Ave
New Rochelle, NY 10801

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gracias

PABLOOSCAR LOPEZ 
Rating:
5.0

Have more helpful customer service at location. Clerk could not be bothered to help with rental process.

Nir Gadon 
Rating:
4.0

Greater user friendliness/experience as it relates to mobile pick up.. directions are vague from the start.

Michael Greason 
Rating:
5.0

Great customer service

CHRISTOPHER RYAN VILLALONA 
Rating:
5.0

Should not be renting a vehicle with a cracked windshield.

Steven Chill 
Rating:
5.0

Customer did not leave a comment.

Imar Castillo 
Rating:
5.0

Customer did not leave a comment.

Elsworth Miller 
Rating:
5.0

Customer did not leave a comment.

Edward Ludemann 
Rating:
5.0

People are really nice and helpful, only down side is that I wasn’t notified of buying the cables for the trailer and brakes and this and that I ended up buying like 30 bucks worth of stuff I don’t mind but I wasn’t notified and I was in rush to leave and I had to go back inside and pay 3 more times wich was annoying but yeah otherwise good dude that was there and lady at the front desk

Miguel Chavez 
Rating:
3.0

Customer did not leave a comment.

Mark Peterson 
Rating:
5.0

The location was organized, clean and efficient. Both employees were smart, professional and friendly. They explained policies clearly and demonstrated equipment in a way that was easy to understand. Pleasantly surprised by the entire experience. 10/10 would recommend.

Laura Kershner 
Rating:
4.0

GOOD CUSTOMER SERVICES

JIMMY ARRIAGA 
Rating:
4.0

I must say the equipment was super clean. I was impressed. I was also impressed with the process. One suggestion I have is that I felt like asking to put someone else name and phone number is infringing on someone’s privacy. While I am using the app in the store an employee should be able to verify the identity of the person making the reservation. Other than that, excellent process from start to finish.

PIERREA FRANCOIS 
Rating:
1.0

Bald tires Bad Brakes Dirt Bad alignment

DANIEL GREGAREK 
Rating:
5.0

Customer did not leave a comment.

Kerri-Ann Dalrymple 
Rating:
5.0

Customer did not leave a comment.

Angelica Siniscalchi 
Rating:
5.0

Customer did not leave a comment.

Mukeshchandra Patel 
Rating:
2.0

Customer did not leave a comment.

Bart Spinelli 
Rating:
5.0

Jahrid was wildly helpful. Perfect employee. Pay them more.

Allison Porte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIE LAGUIDICE 
Rating:
5.0

Customer did not leave a comment.

Nordialee Gordon  |  First Impressions 
Rating:
1.0

No one knew how to address any of my concerns!!! NEVER again!!!

Julio Castillo 
Rating:
5.0

Customer did not leave a comment.

MICHEAL NYARI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDYANDREW CHARLES 
Rating:
5.0

Customer did not leave a comment.

ANNA PILERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Tores 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL NEGRON 
Rating:
3.0

Customer did not leave a comment.

Mattheww Kusulas 
Rating:
5.0

It's good the way it is

DANIEL RODRIGUEZ 
Rating:
5.0

good service.hel0ful staff. hassle free transaction

Hillary Davis 
Rating:
5.0

Customer did not leave a comment.

JEFFREY VALDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS CISNERO 
Rating:
5.0

I did not like the app experience. There were three people working in the front desk, and I wasted time figuring out the app and even after I needed help to get things going. The same happened at the time of return. The app option is not good for me. Too complicated.

EDWIN SOTO-FALCON 
Rating:
5.0

Very helpful everything was smooth from booking to hooking it up nice and friendly workers both Yonkers and new Rochelle location

IBRAHIM LEWALLY 
Rating:
5.0

Customer did not leave a comment.

Dee Rhody  |  Overall Experience 
Rating:
3.0

No friendly crew not good service

RENE VILLAVICENCIO 
Rating:
5.0

Did not bring my EZ pass. They have one way charge to New York City tribal bridge. Please charge my credit card.

THOMAS GRIPPI 
Rating:
5.0

Customer did not leave a comment.

KYLEROBERT BARNES  |  Online Move In 
Rating:
5.0

Courteous and efficient U-Haul representatives on site — great experience indeed!

Suruba Wechsler 
Rating:
5.0

Customer did not leave a comment.

vito Carpinelli 
Rating:
5.0

Customer did not leave a comment.

MC Chandler 
Rating:
5.0

Anything because everything was parfait

CURTISEMANUEL KIFFIN 
Rating:
5.0

Customer did not leave a comment.

Michael Troyano 
Rating:
1.0

Rudeness ,no greeting ..it was straight use the app. ! A simple hello goes along way. I can say this will be my last time here.

Jerry Medina 
Rating:
5.0

Very pleased

Paul Torres  |  Overall Experience 
Rating:
1.0

UHAL IS NOT DEPENDABLE, POOR SERVICE , CHARGE CUSTOMERS MORE TO RENT . I WAS ACCUSED OF NOT RETURNNG HAND TRUCK . THEY TOOK MORE MONEY AND REFUSED A REFUND , THEY HAVE DOUND A LEGAL WAY TO STEAL.

Crystal Mason 
Rating:
3.0

The people behind the counter are lazy and unhelpful.

Howard Stroman 
Rating:
4.0

Customer did not leave a comment.

PETER M III DIPAOLA 
Rating:
5.0

Customer did not leave a comment.

luigi nuzzi 
Rating:
3.0

1. Please improve customer service by providing customer service training for U-Haul staff. 2. The app needs improvement on user experience and customer chat options needs improvement. 3. After hours services for truck pickup can be improved.

OLU ROBERTS 
Rating:
5.0

Customer did not leave a comment.

LISA LOCASCIO 
Rating:
5.0

Nothing it was great

Michael Troyano 
Rating:
5.0

Customer did not leave a comment.

SHAUN MERRIQUE 
Rating:
5.0

Customer did not leave a comment.

Marc Hammond 
Rating:
3.0

Customer did not leave a comment.

HECTORF RAMIREZ 
Rating:
2.0

It charge from mileage is ridiculous. Your insurance charges also outrageous and do not give a full amount of good coverage.

ADDISON E CORNELIUS 
Rating:
3.0

The first vehicle I was given had no brake lights. I was lucky enough to realize this before leaving otherwise this could been a very serious issue once I got on the road. This is the second time I had an issue with the online rental at the facility.

JAMES BAVOSA 
Rating:
5.0

Customer did not leave a comment.

Jeniel Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON RODRIGUEZ  |  First Impressions 
Rating:
3.0

Truck windshield was full of snow Is it the customer responsibility to have equipment ready for rental purposes?

Jaime Rodriguez 
Rating:
3.0

I interacted with a number of people at the site. Some were good, some were terrible. While driving, the Service Tire Monitor System light came on. I went back to the location where they attributed the light to cold weather....but they would not provide any mileage relief since I had to drive the van back for their review. Second, they provided a van with less than a full tank of gas. It's impossible to return the vehicle with the same amount of gas so they "win" there too. I generally found them to be not very customer friendly.

Glenn Carlin 
Rating:
1.0

When you make a reservation the truck should be available and not at a location closed due to bad weather when it is 50° and sunny i also shouldn’t be charged or have customer service update my reservation to truck i dont want then be charged for it a $1000 for a rental is insane

JAMES CHIN 
Rating:
5.0

Customer did not leave a comment.

JAVVON HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Gregory Franklin 
Rating:
5.0

Customer did not leave a comment.

Alban Dreni 
Rating:
5.0

Nothing really... Keep up the great work!!!

cheyenne usher 
Rating:
1.0

This guy needs customers service training. They prefer to stay on their personal phone than the business itself

ISAACE UKPOKOLOH 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE BOYNTON 
Rating:
4.0

Customer did not leave a comment.

eric Holzman 
Rating:
5.0

The Staff was very helpful during my move.

ANTHONYL GITTENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENYATHAD WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Kirwan 
Rating:
5.0

Customer did not leave a comment.

Sue Saputo  |  First Impressions 
Rating:
5.0

The service center was extremely helpful. It would've been nice if the app had been working but fortunately I was in and out quickly.

JOSEPH MALANDRUCCOLO 
Rating:
5.0

Was very helpful and professional. I will gladly recommend anyone there.

Denise Blackwood 
Rating:
5.0

Customer did not leave a comment.

paul smith 
Rating:
5.0

Good

jacqueline thompson 
Rating:
5.0

A little cheaper always helps but otherwise all good!

John Mannix 
Rating:
3.0

Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.

Jami Reilly  |  Overall Experience 
Rating:
2.0

First person sent me perfunctorily to the app, which is slow and tedious. Other people at the location were very helpful with directions and the procedures.

Richard Koehler 
Rating:
4.0

No “welcome to u-haul” by employee

Darryl James 
Rating:
4.0

Customer did not leave a comment.

Craig LaMarca 
Rating:
3.0

We placed an order for a Mount Vernon pick up which was cancelled by U-Haul because the location was closed. We have a small business and the delay impacted our bottom line. We explained to his to the staff in New Rochelle and we still had to do a new reservation instead of finding a way to transfer the one we had. The place was busy and about to close but there was as little help from the staff. While the fine was fine, it was extremely bad weather that evening and the van needed new windshield wipers.

Alex Roberson 
Rating:
5.0

Great Team in New Rochelle (125 Bechwood) very polite and helpful.

Leonardo Lage 
Rating:
5.0

Customer did not leave a comment.

Juan Mendoza 
Rating:
5.0

Customer did not leave a comment.

Xinrou Tan 
Rating:
4.0

New online check in procedure being processed 90% by customer is not efficient.

JOSEPHINE Ferguson 
Rating:
1.0

Worst customer service experience Charged me for a dolly and never received

FRANCIS STOVEKEN 
Rating:
4.0

The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody’s blocking trailers not good. As far as the place being kept clean and neat, superb excellent

Harriet Link  |  Overall Experience 
Rating:
4.0

What they can do is have staff to help with the rental process. During the time I was there, adults arrived who do not have much experience with telephones and it is difficult to do the process online and the workers there do not help you by explaining how to do it.

JUANCARLOS AMEZQUITA PANTOJA 
Rating:
5.0

Nice facility and helpful staff

Katherine Magill  |  First Impressions 
Rating:
5.0

Friendly service, in one day trailer was ready for pickup

Brian Taylor 
Rating:
5.0

Customer did not leave a comment.

Keith Humphrey 
Rating:
4.0

I order my rental for a different location and at the last moment was change to a different location the person I spoke to was really not nice and I told them about my 50 guaranty and he just ignored my request

MARCELL FELIPE CABRERA ROSARIO 
Rating:
3.0

Employees need to Stop telling customers that they are off the clock, when they are the only one in sight to assist them.

OMARO ELLIOTT 
Rating:
1.0

First: All customer service representative at this location should be fired. They show no interest in help out, they are lazy, rude, and act like you are bothering them. Location is somewhat organized. The equipments need to be revised, I recently rent one car dolly, travelled all the way to M.A to find out I could not use the equipment due to poor condition, straps falling apart, lights not working, hardware for chains missing hooks. This location in New Rochelle needs a total evaluation as far as manager and workers goes.

Jose Mercado 
Rating:
1.0

Once a customer give you their credit card number for purchase and you take it upon yourself to take money out from their card without calling the customer that's stealing to me. Never again will I use U Haul using my credit card.

MONICA LESTER 
Rating:
1.0

Customer did not leave a comment.

Bennie Kelly 
Rating:
4.0

U-Haul needs to provide the trailer light cable to connect to the trucks

Alejandro Oliveros 
Rating:
5.0

Customer did not leave a comment.

WANDA DIAZ 
Rating:
4.0

Check your vans make sure there isn’t any problems with them

Jaime Rodriguez 
Rating:
5.0

Customer did not leave a comment.

TERESA TYLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Pratt 
Rating:
4.0

Customer did not leave a comment.

Bruno Gomes 
Rating:
5.0

This Uhaul is one of the best run facilities I have experienced. Using the app for all rentals is not my preferred process but they are very helpful to support the people who have some resistance. I even used the free storage room offer after my first (and second) truck rentals that happened in a week. It was helpful to have a clean / safe spot to figure what to do with the things I had to move.

DONALD G KENDRICK 
Rating:
5.0

Very very smooth and easy!

Sarah Haq 
Rating:
5.0

In particular, the woman who helped us was extremely professional, patient and customer oriented. thanks to her it was a great experience!

Anne Giviskos 
Rating:
3.0

Waited an hour due to issues with past invoices about space rental but never rented space

Frank Costa 
Rating:
5.0

Customer did not leave a comment.

Sebastian Mendoza-Diaz 
Rating:
5.0

Customer did not leave a comment.

anette lopez 
Rating:
5.0

Customer did not leave a comment.

NELLYYOLIVETH VASQUEZ SANTOS 
Rating:
2.0

POOR COSTUMER SERVICE AND OVERCHARGE!!!!! Even though we made the reservation online, for a Sunday, from the Beechwood Ave., New Rochelle location, they were very slow with the processing the rental. 2 workers served 1 other costumer beside us, and it took almost half an hour to get the key to the vehicle. The gas tank was almost empty, under 1/4 and we returned with the same, but they charged $33 for gas plus $30 fuel service charge, which is unfair and ridiculous! In addition, they charged $20 for after hour return, despite we returned the vehicle exactly in 6 hours. When I called them, they said we were supposed to check out on the app. Nobody told us that, we didn't download the app, because we didn't know we need to. So, it was $83 overcharge, and when I complaint they hanged the phone on me. Very poor costumer service!!!! We never going to rent from them!!!! Last month we rented the same U-Haul van at the Drive-up storage in New Rochelle and drove the same distance with it, and we paid $133. Big difference!

Alexandra Krisztofer 
Rating:
5.0

Customer service was highly appreciated them guys helped you get everything done with a smile,there’s no complaint

Deepnarain Mohabir 
Rating:
5.0

Customer did not leave a comment.

Peter Monaldo 
Rating:
5.0

Customer did not leave a comment.

Juan Pablo Mendoza 
Rating:
5.0

U guys r the best thank you 🙏🏿 u so much

CLIFFORD TAYLOR 
Rating:
5.0

Customer did not leave a comment.

George Henry 
Rating:
5.0

Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility

Matthew Schumacher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Maltese  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMESC KITTRELL  |  Overall Experience 
Rating:
4.0

I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm

DANIEL RUIZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Tenore  |  Overall Experience 
Rating:
5.0

The person that help me was the best.

SERVIO O BENCOSME  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY A SIERRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Wilpon  |  First Impressions 
Rating:
5.0

When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that’s customer service at its best 👍🏾

Logan Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Etienne  |  First Impressions 
Rating:
5.0

Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.

DANIELLE EMSLEY  |  First Impressions 
Rating:
5.0

thank you

Dee Rhody  |  First Impressions 
Rating:
3.0

The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct

STACEY MURRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Noisette  |  Overall Experience 
Rating:
5.0

I was really glad with the U Haul storage, i would gladly recommend it .

Patricia Francois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Hynes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WENDY HENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER JONES  |  First Impressions 
Rating:
5.0

Ms. Gordon was incredibly helpful!

Kate Frasca  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan Johnston  |  First Impressions 
Rating:
5.0

checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated

MICHEAL NYARI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristin Rodriguez  |  Online Move In 
Rating:
1.0

Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!

evelina carew  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

Julio Pabon  |  First Impressions 
Rating:
5.0

Everything is so easy thank you

Jose Parra  |  First Impressions 
Rating:
5.0

All was fine.

mona Carrington  |  Overall Experience 
Rating:
4.0

Ventura is very helpful.

Caroline Kuruneri  |  Overall Experience 
Rating:
4.0

Very accommodating

Stevan Fontana  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Hynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Garcia  |  First Impressions 
Rating:
5.0

OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.

HOZANA MODESTO  |  First Impressions 
Rating:
5.0

Staff are helpful and very helpful BUT it’s getting too expensive

Rosana Faustino  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful

KAWANNA WATTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA NORRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francoise Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M CALMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIEANN BUCHANAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bertha Hyppolite  |  Overall Experience 
Rating:
5.0

seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.

Jennifer Kavanagh  |  First Impressions 
Rating:
5.0

Excellent!!

ALEXANDRALEI CHAN-KATZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENFITZGERALD TIPPINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Cohan  |  First Impressions 
Rating:
5.0

It was raining, so the covered parking access was great.

Thomas Farley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bertram Longsworth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Jackson-Butcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE ROSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER BONDS  |  First Impressions 
Rating:
5.0

Excellent experience.looking forward to using your services. Soon

Roxanne Robertson  |  Overall Experience 
Rating:
4.0

The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).

Jameson Fairchild III  |  Overall Experience 
Rating:
5.0

I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU’VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude 🙏. Peace and love to you all!

Fatima Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Ramos  |  First Impressions 
Rating:
5.0

My code didn’t work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!

Christopher Carrion  |  Online Move In 
Rating:
5.0

Very happy with the whole process!

Kurt Coble  |  First Impressions 
Rating:
5.0

It was as easy a 1 2 3 .thank you

PETER M ESTRADA  |  First Impressions 
Rating:
4.0

Courteous and friendly staff and very secure feeling environment

Rosemarie Beitz  |  Overall Experience 
Rating:
5.0

It’s sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.

ELIZABETH GUZMAN  |  Overall Experience 
Rating:
5.0

This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.

Gaelle Weithers  |  First Impressions 
Rating:
3.0

I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.

Anthony Sorrentino  |  First Impressions 
Rating:
1.0

Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office

MARYELLEN SCALISE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yahaira Jimenez  |  Overall Experience 
Rating:
5.0

I like servis

Eric Portillo  |  First Impressions 
Rating:
4.0

I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!

Sandra Menendez-Aponte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shameka Gordon  |  Overall Experience 
Rating:
5.0

Everything was perfect 👍 thanks for you business and for all the workers

Amer Saleh  |  Overall Experience 
Rating:
5.0

Prices for the units keep going up not good

Harriet Link  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS PINTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Dorival  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deena indiviglio  |  Overall Experience 
Rating:
3.0

The price kept changing going up.

Kila RAMSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J CRUZ HUMBERTO RUBIO OCEGUERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Lanza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY POMPEY  |  Overall Experience 
Rating:
5.0

Very very good service

MIGUEL A MORALES  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Gloria Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN GODOY  |  Overall Experience 
Rating:
5.0

N/A

RAFAEL ALVAREZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antoinette Bunche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AEXIS MAURER  |  Online Move In 
Rating:
5.0

Staff was great everything was good

Harriet Link  |  First Impressions 
Rating:
5.0

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Antoinette Bunche  |  First Impressions 
Rating:
5.0

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Judith Capozi  |  Overall Experience 
Rating:
5.0

Easy, clean, helpful staff. Great place!

Julie Chateauvert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BREESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT A ESQUEDA  |  Overall Experience 
Rating:
5.0

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Brenda Gough  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rachel Arulraj  |  First Impressions 
Rating:
5.0

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!

Joseph Durnin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KODJO AGBENOWOSSI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUI HELDER GONCA SATURNINO DEOLIVEIRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD DUMMETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Etienne  |  Overall Experience 
Rating:
5.0

Choose what I need for my stuff

Rogelio Ibarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Capanna  |  Overall Experience 
Rating:
5.0

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

CHOLA GARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDAL BAMBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Durnin  |  First Impressions 
Rating:
1.0

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Kareem Maloney  |  Online Move In 
Rating:
4.0

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

LAWRENCE PAOLO MELE  |  Overall Experience 
Rating:
5.0

Everything was flawless during the course of my contract. I would definitely use the service again.

Sean Bannier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEKIA Thomas  |  Overall Experience 
Rating:
5.0

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Thank you.

Cemella Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos A Menendez  |  Overall Experience 
Rating:
5.0

Always clean and the workers are very nice and helpful!!!

Cara Guarneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francesco finelli  |  First Impressions 
Rating:
5.0

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

ELIEZER VAZQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Araceli Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PILARKATHRYN Atterberry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bryan ayala  |  First Impressions 
Rating:
4.0

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Camille Fling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosana Faustino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Marchena  |  First Impressions 
Rating:
5.0

Thank you for your service.

Joanitha Groves  |  Overall Experience 
Rating:
5.0

The person that helped me was outstanding and very informative.

Charlie Goodman  |  First Impressions 
Rating:
5.0

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

deena indiviglio  |  First Impressions 
Rating:
5.0

The staff was fantastic!

Aris Morales  |  Overall Experience 
Rating:
3.0

You send out way too many emails

Kevin Stroud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSCLYN M CRAWFORD  |  First Impressions 
Rating:
5.0

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Camille Fling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBEKAH GERARD-SMITH  |  Overall Experience 
Rating:
5.0

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

David Gallagher  |  Overall Experience 
Rating:
5.0

Muy buena atención

Dora Menjivar Escobar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moises Ortiz  |  First Impressions 
Rating:
5.0

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I’ve also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

ROBES LONDON  |  Overall Experience 
Rating:
5.0

The manager and staff was exceptional and went over and beyond.

Jasmine Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE TORRES  |  Overall Experience 
Rating:
5.0

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

ROBES LONDON  |  First Impressions 
Rating:
5.0

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

REBEKAH GERARD-SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Somer Perez  |  First Impressions 
Rating:
3.0

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rochelle Glasgow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MC Chandler  |  Overall Experience 
Rating:
5.0

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

MICHAEL SCOCA  |  First Impressions 
Rating:
5.0

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

ANTHONY VOGLER  |  Overall Experience 
Rating:
5.0

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Lori Pinto  |  First Impressions 
Rating:
5.0

Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.

Jason Killmeyer  |  First Impressions 
Rating:
5.0

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Erin Redihan  |  First Impressions 
Rating:
5.0

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.

Cemella Savage  |  First Impressions 
Rating:
5.0

Staff is very helpful and courteous.

John Gregory Barnes  |  Overall Experience 
Rating:
3.0

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Christine giulini  |  First Impressions 
Rating:
4.0

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie Shankman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly Smith Hyatt  |  Overall Experience 
Rating:
5.0

Excelente

Martin Sandoval  |  Overall Experience 
Rating:
5.0

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Jamie Manson  |  Overall Experience 
Rating:
5.0

Ventura and his staff were extra helpful

VENTURA PACHECO  |  First Impressions 
Rating:
5.0

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Dorithy Cammon  |  Overall Experience 
Rating:
5.0

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

ANTHONY VOGLER  |  First Impressions 
Rating:
5.0

Fantastic customer service!!!!!

Joseph Martello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Obeirne  |  First Impressions 
Rating:
4.0

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

ELIZABETH GUZMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLAYTON MILLS  |  First Impressions 
Rating:
5.0

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Noel Haughey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHERA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTINE MATIAS  |  First Impressions 
Rating:
5.0

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Joseph Martello  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERIAL R MERCER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Johnson  |  First Impressions 
Rating:
5.0

Ventura was very helpful and courteous!

FRANK R DESANTIS  |  First Impressions 
Rating:
5.0

friendly staff

SCOTT TIMOTHY CHEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISAHELEN GUSSACK  |  First Impressions 
Rating:
5.0

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Yvon Sledge  |  Overall Experience 
Rating:
3.0

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.

Sarah Flaherty  |  First Impressions 
Rating:
5.0

Ventura was very courteous

Jolie A Cohen  |  Overall Experience 
Rating:
5.0

Great service

WILLIAM M TESORO  |  First Impressions 
Rating:
5.0

Very nice rental truck and friendly people working there

Miguel Garcia  |  First Impressions 
Rating:
5.0

Exceptional

dan kretzsehmar  |  Overall Experience 
Rating:
5.0

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Jami Reilly  |  First Impressions 
Rating:
4.0

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Mary Angela Schroth  |  First Impressions 
Rating:
5.0

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Thomas Honeysett  |  First Impressions 
Rating:
5.0

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rob Montesione  |  First Impressions 
Rating:
5.0

.

JASONTHOMAS CLOKES  |  Overall Experience 
Rating:
4.0

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Arthur Zimmerman  |  Overall Experience 
Rating:
5.0

Excellent

Maria Sotomayor  |  First Impressions 
Rating:
5.0

Storage facility is clean and secured

Yolanda Cuadrado  |  First Impressions 
Rating:
5.0

Great staff of people working there.

ANDREW GUERRIERO  |  Overall Experience 
Rating:
5.0

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Isaac Livshetz  |  Overall Experience 
Rating:
5.0

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Elinor King  |  First Impressions 
Rating:
5.0

Lovely representative, very helpful and informative.

Isaac Livshetz  |  First Impressions 
Rating:
5.0

I was treated excellent by the girls they did a great job informing me of all my options.

ANDREW GUERRIERO  |  First Impressions 
Rating:
5.0

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Delilah Rothenberg  |  First Impressions 
Rating:
4.0

Good service, great help

Miguel Cabrera  |  First Impressions 
Rating:
5.0

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy Cammon  |  First Impressions 
Rating:
5.0

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Dorithy Cammon  |  First Impressions 
Rating:
5.0

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

DANIEL BERGER  |  Overall Experience 
Rating:
5.0

Awesome team and facility! I would recommend!

JAIME TEJADA  |  Overall Experience 
Rating:
5.0

Manager was great

THOMAS RUSSO  |  First Impressions 
Rating:
5.0

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Pamela Russell  |  Overall Experience 
Rating:
5.0

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Marcia Johnston  |  First Impressions 
Rating:
5.0

First time I used a storage facility, It was very good and hassle free !

Anthony J Borsella  |  Overall Experience 
Rating:
5.0

Helpful associates .

Anthony J Borsella  |  First Impressions 
Rating:
5.0

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Patrick Murtagh  |  First Impressions 
Rating:
5.0

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

JORDAN MILLER  |  Overall Experience 
Rating:
5.0

Good service

RONY GONZALEZ  |  Reservation 
Rating:
5.0

Fantastic team at Uhaul New Rochelle and a great team leader.

NEIL A LANGFORD  |  Overall Experience 
Rating:
5.0

I was extrememly happy with the Uhaul service

Diana Lenz  |  Overall Experience 
Rating:
5.0

Everyone I spoke to at this location was very nice and helpful.

Melissa Martin  |  Overall Experience 
Rating:
5.0

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

Matt Scheidt  |  Reservation 
Rating:
5.0

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

DA-SHEIANA BLACKMON  |  Overall Experience 
No reviews have been submitted for this location.

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