Customer Reviews for U-Haul Moving & Storage of Nashville

1,396 reviews

506 Fesslers Ln   Nashville, TN 37210
(NO On-Site Parking - customers must be dropped off/or have 2nd driver, NO Tow Dollies / Auto Transports. Must be dropped off elsewhere prior.)

(615) 736-5231

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 736-5231

506 Fesslers Ln
Nashville, TN 37210
(NO On-Site Parking - customers must be dropped off/or have 2nd driver, NO Tow Dollies / Auto Transports. Must be dropped off elsewhere prior.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Check in process was too long. Truck recked of cigarettes

Cedrc Harris 
Rating:
2.0

They didn’t communicate with the after hour number they solicit. And still I have yet to hear back there communication skills and convience they are not they don’t work with you and I feel like it’s because I’m black

MARY TYLER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lauren Funck 
Rating:
4.0

Customer did not leave a comment.

MARTIN RUBIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Ila  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Craighead  |  First Impressions 
Rating:
5.0

This is a nice storage facility with friendly staff.

Robert Spiers  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tywone Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

halei moss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahad Yusuf 
Rating:
5.0

Customer did not leave a comment.

andrew bello 
Rating:
5.0

Customer did not leave a comment.

Reginald Drake 
Rating:
5.0

Customer did not leave a comment.

Phyllis Jordan 
Rating:
5.0

Staff is very friendly and knowledgeable.

Julian Martinez 
Rating:
5.0

after a longer than usual day, i was able to still bring back secondary rental to original location without incident and employees on site were cheerful and understanding of my situation.

Craig Dillon 
Rating:
5.0

Customer did not leave a comment.

elias ford 
Rating:
5.0

Customer did not leave a comment.

Joseph Carlen 
Rating:
5.0

Customer did not leave a comment.

REGINA COLE 
Rating:
5.0

Customer did not leave a comment.

Aja Dibba  |  First Impressions 
Rating:
5.0

Theresa and Isaiah very helpful throughout the process Pickup/dropoff seamless Great experience!!

Alan Mulcahy 
Rating:
2.0

Customer did not leave a comment.

Mariah Sims  |  Overall Experience 
Rating:
2.0

Uhaul's system to no prorate rent in order to adjust the due dates is absolute trash. I wanted to prorate my unit for a few days and change my due date to the 1st and I was told to pay a full month in advance. Also, the facilities sliding doors are not in use after office hours which makes it hard to enter and exit with items needed to be stored.

Jessica Corea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tron Watts 
Rating:
5.0

Customer did not leave a comment.

Heather Schweitzer 
Rating:
5.0

Good place highly recommend!

doreann grant 
Rating:
5.0

Customer did not leave a comment.

Tyler McDermott  |  Overall Experience 
Rating:
5.0

Great customer service

TRACY INMAN 
Rating:
5.0

Very nice lady up front and very helpful

Jacob Luker 
Rating:
5.0

Customer did not leave a comment.

Anthony Redmond 
Rating:
5.0

Customer did not leave a comment.

Barbara Ewing 
Rating:
5.0

Quinton and Teresa are the best!

Don Culwell 
Rating:
5.0

Very safe and clean facility

RHONDA JENNINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle groves  |  Overall Experience 
Rating:
5.0

Always great customer service at the fesslersl lane location

TRACY INMAN 
Rating:
5.0

Teresa is a gem! Give her a raise. SHE is the reason I go to this location. Thank you!

Don Culwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jhia Horn 
Rating:
5.0

Customer did not leave a comment.

Joseph Tapia  |  Overall Experience 
Rating:
4.0

Trying to get in and out of the parking lot is not always easy because it is so narrow

LAUREN BARNES  |  Overall Experience 
Rating:
5.0

An amazing staff and so polite.

Marcus Grace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Herbert 
Rating:
3.0

I know it wasn’t the workers fault but the code I was provided was not working. She was not able to make my access card as well due to the computer system. She tried everything she could to make my code and access card work. The temporary code I was provided with stop working in the middle of my move which delayed me for a good amount of time. Overall the whole experience was very hectic and all over the place the workers provided great customer service even after working by herself, but it was very inconvenient that it was my first time experiencing a truck rental and storage with U-Haul.

Byonca Parrick  |  Online Move In 
Rating:
1.0

Hidden fees at the counter. Insurance i didnt want.

christian camacho 
Rating:
3.0

Overall no complaints

Tamika Manning  |  Overall Experience 
Rating:
5.0

Teresa and staff running an excellent facility

ALLISON MOECK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chase ingalls 
Rating:
5.0

Customer did not leave a comment.

Diana Elliott 
Rating:
5.0

Only thing I didn’t like is I had to pay to throw trash away and only during office hours.

Edward Watts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose guzman 
Rating:
5.0

No advice, but the guy who helped me at the front desk was nice and helpful. Thanks!

Travis Humbert 
Rating:
3.0

Customer did not leave a comment.

Ashley Mathis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mariah Sims  |  Online Move In 
Rating:
5.0

The lady at the front desk was very kind to us and had great customer service. I wish I had gotten her name. Someone needs to give her a raise tho. Helpful, thorough, and great attitude when we were dealing with a stressful situation like moving. She was working there around 11am on 12/22. Please keep her and give her a raise.

Aerryelle Parker 
Rating:
1.0

The worst U-Haul I have ever had the starter was going out they wanted me they wanted me to pay for another U-Haul it wouldn’t go over 60 miles per hour it cut off several times with my children in the car they threatened to call the police not bringing it back in time knowing what was going on I highly DO NOT RECOMMEND!!!!

JASMINE GREEN 
Rating:
5.0

Customer did not leave a comment.

kenneth Clarke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquesha Phillips  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheree Wiley 
Rating:
3.0

Customer did not leave a comment.

Latoya Hudson 
Rating:
5.0

Customer did not leave a comment.

Sharon Oniel  |  First Impressions 
Rating:
5.0

We've rented lots of Uhauls for our event planning business and this location is the best experience I've had so far! Check-in was a breeze (I did online check-in and once inside to pick up the keys, it was easy) and drop off was even easier! I think Isaiah was the guy who helped with checkout and he was so nice and helped back the truck in for me. Will definitely rent from here again!

GRETCHEN SMITH 
Rating:
2.0

Keep the site up to date with the equipment available. I had to end up getting a smaller moving truck, 10ft instead of a 15ft, and I had to drive somewhere else to get other equipment even after reservations. Frustrating as heck. The truck also had the huge cardboard add in the window and no one got it out for me. I had to do it myself. Unbelievable. Worse uhaul place I have ever been to. The other place I went to was more considerate and on point on 8th south in Nashville.

Dorcas Davis 
Rating:
3.0

Customer did not leave a comment.

Whitney DeMarcus 
Rating:
4.0

Customer did not leave a comment.

Candace Harrison 
Rating:
5.0

Everyone friendly and ready to help. May need some more carts. On various occasions it took a while to get a cart to move items

Rogelio Garcia  |  Overall Experience 
Rating:
5.0

One thing. I ordered a rental truck two days ago you charged me 100 dollar deposit. But I needed it a second day when I brought it back the next day you said there was enough money to cover both day from the 100 deposit. But when I got to the hospital I noticed on my phone that I was doubled charged and now I'm 98dlars over drawn. You charged me the 100 deposit plus the total for the two days. instead of the two days coming from the deposit. So it put my bank account overdrawn by 98 dolly. I hope you can fix that Otherwise the service was great

Steven Schwenn 
Rating:
1.0

This facility requires you to purchase insurance which is not listed in their initial offer. They also require you to purchase a specific lock that most people don’t have. The facility is unwilling to negotiate pricing on a given unit. Parking can be difficult as well.

Edward Allegra  |  Overall Experience 
Rating:
3.0

There was a problem with the prior renter’s checkout - had to stand while they figured it out for over 30 minutes. While they were very nice about it - thought they could have offered something small for our inconvenience - maybe a couple boxes would have been a nice gesture.

Siegfried Saftner 
Rating:
4.0

Customer did not leave a comment.

Cyrus Eaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaylynn Cheatham 
Rating:
5.0

Customer did not leave a comment.

Candy Johnson 
Rating:
5.0

It was a great facility. I always felt safe when there and felt my things were safe.

Michelle Law  |  Overall Experience 
Rating:
4.0

The lady who was in the front desk was amazing, professional and helpful.

Victor Sejas Terrones  |  Overall Experience 
Rating:
5.0

Great service oriented people through and through.

kenneth Clarke  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keaisha Polk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karis Whitehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Carter  |  First Impressions 
Rating:
5.0

Everything went well thank you for providing this service

JONATHAN HALL  |  Overall Experience 
Rating:
5.0

All staff is great, very helpful, always prone to look for the greater good.

Douglas Arguello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Md Asfakur Rahman 
Rating:
4.0

Ramps on the smaller trucks.. more freaking leg room.

Timothy Allred 
Rating:
5.0

Customer did not leave a comment.

MARCUS PORTIS  |  Overall Experience 
Rating:
5.0

This is my first time using the storage, and Teresa made this experience absolutely amazing and easy for me. I truly appreciate it! The storage is clean, the facility is great, great location and also well kept.

LaKeithea Anderson  |  Online Move In 
Rating:
5.0

The lady at checkout was very nice a friendly. When I checked out Sunday. I wish I would have gotten her name.

ANGELA BAKER  |  Overall Experience 
Rating:
4.0

You need better trucks especially if theyare going longdistance

JOSEPH CHRISTOFORA 
Rating:
5.0

I rated it five star because it was clean and it was very inviting at first I was a little bit afraid because it was so far from where I’m moving to but when I got there, it was nothing but smiles for me because it was so clean from the top to the bottom, it was a young man cleaning it as people were moving in and out they were still cleaning. I love it so as for me the drive was worth it P.S.for someone that’s moving from out of town. I really don’t know a whole lot about the city into actually find a place that’s secure and clean and customer service was very nice. I’m happy to have peace knowing that your property is going to be OK.

Priscilla Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Jordan 
Rating:
5.0

Customer did not leave a comment.

Candace Harrison 
Rating:
4.0

Customer did not leave a comment.

Monica Fulmer 
Rating:
1.0

Needs a whole new management team

TEDDIE FASON 
Rating:
5.0

Customer did not leave a comment.

Valerie David 
Rating:
1.0

Teresa is rude and unwilling to help.

Dianna Wynns  |  Overall Experience 
Rating:
1.0

Teresa was rude. I wasn't able to get into the unit I "won" for almost 2 days. I will never bid on any items at this location.

Dianna Wynns  |  First Impressions 
Rating:
5.0

Great service, very friendly--I will use them again

KENNETH REMEDIOS 
Rating:
1.0

Con el permiso del dueño de esta tienda mi comentario será de muy mal gusto para usted pero es la verdad esta tienda donde estuve casi por cuatro años manager se iban y llegaban otros nunca tuvieron una persona que se responsabilizara en su trabajo la tienda está muy sucia con cucarachas los estacionamientos demasiado sucios y la actitud de sus manager muy mala en especial de la señora Teresa Young de la tienda localizada en la 506 fesslers ln esta señora no sabe cómo ser manager ni como correr una tienda ya que no tiene autoridad para mandar a los empleados todos hacen lo que quieren y ella no dice nada a pero con los clientes si se porta de una manera grosera y nefasta no sería el único q se quejaría de ella se que tuve problemas económicos y no podía pagar lo adeudado asumo toda mi responsabilidad pero esta señora nunca tuvo la disponibilidad para arreglar la situación y prefirió cancelar el contrato con un cliente q no era nuevo ni tampoco se porto mala gente con ella ya que cada que avía un problema en la noche yo le hablaba para comunicárselo si alguien trataba de hacer algo malo en la locación le hablaba si a ella o a los empleados se les olvidaba cerrar alguna puerta o algo de valor tirado en el estacionamiento le habla y le comunicaba a esta persona nunca fui grosero con ella pero no se ni siquiera cual fue la razón de q no quisiera arreglar lo de mi adeudo que nunca me negué a pagar de lo contrario buscaba la manera para seguir haciendo negocios hasta pedí al hijo de mi esposa que rentara una unidad a nombre de él para poder tener dinero y pagar mi deuda con ustedes pero esta señora se enteró y canceló el contrato del hijo de mi señora y lo trato como una basura así q esta señora no merece estar trabajando para usted dueño de la locación porq incluso le pedi que me diera la autorización de sacar mis pertenencias y me limitó el horario y se llego el día y ni siquiera me dio un par de horas mas para poder terminar de sacar todo lo que tenia pero esta razón si se porq es que ella entra en las bodegas de los clientes y toma lo de más valor para poder venderlo y lo de más lo pone. En acción para la venta así que si me piden que recomiende esta tienda o locación de ninguna manera lo haré espero y mi comentario lo pueda ver usted como dueño y si desea contactarme para verificar lo que estoy habalando no dude en llamarme al 6155788603 o mandar un correo electrónico a juliomca031577@gmail.com solo espero q pueda recuperar mis cosas personales de valor si no es así espero q usted tome medidas más severas con este tipo de personal que trabaja para usted de antemano muchas gracias

julio gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Warren 
Rating:
5.0

The lady who checked me in was very helpful and she understood my needs fastly.

Victor Sejas Terrones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew Halden 
Rating:
5.0

Customer did not leave a comment.

Christine Puhalla  |  Overall Experience 
Rating:
5.0

Was good service and quick

Norbert Csonka 
Rating:
1.0

Constantly Overbooked , inconvenienced, prices too high for milage.

Veronica Cecil 
Rating:
5.0

Customer did not leave a comment.

Cedrick Bolton 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cade 
Rating:
1.0

I was not bale to get in my storage. It was locked, i paid people to come help me unload and we were not able to do it.

Amber Freeman  |  Online Move In 
Rating:
4.0

The lady who took care of us was very helpful. Her patience and professionalism was exceptional.

Kevin Jackson 
Rating:
4.0

Customer did not leave a comment.

ROBERT TATLOCK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALEED NADER 
Rating:
5.0

Customer did not leave a comment.

Lucas Magee 
Rating:
5.0

Customer did not leave a comment.

THOMAS MORGAN 
Rating:
5.0

I walked in and there was an irritated customer and the staff handled the customer with excellent professionalism(Excellent Job)!

Felicia Mueller 
Rating:
5.0

Customer did not leave a comment.

Thomas Hodges 
Rating:
5.0

Customer did not leave a comment.

Keith Ackermann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teonna Mcgowan 
Rating:
5.0

No Comment

danna simpson 
Rating:
4.0

The 10' truck was in such poor condition it needs to be junked. The door handles are broken off. The drivers seat was broken and would not move forward or backwards, the steering wheel was so damaged it was hard to hold onto. A/C contols were damaged and lastly the entire unit smelt like a ashtray. The staff was very nice but this truck is not ok to rent. Terrible

Jana Niemi 
Rating:
5.0

Customer did not leave a comment.

kimone ferguson  |  Overall Experience 
Rating:
1.0

Rude staff. No sense of customer service. I’ll go elsewhere in the future.

JOHN WAMPLER 
Rating:
5.0

It was excellent service really

Mohamed Madey 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PETWAY  |  Online Move In 
Rating:
3.0

I reserved a utility dolly. But I didn't get a utility dolly. Future customers should be able to reserve and get utility dollies.

Elizabeth Rorie 
Rating:
3.0

I wouldn't say they went above and beyond in customer service. We waited, and we were the only ones in there, about 10 mins. They didn't have any type of dolly - which, to me, was odd. I did order 2 online - and you don't have them? I questioned that there are always dolly's in the U-Hauls that we could use - and was told they disappear and don't come back. Umm, okay, I suggest replacing them them.

ROBERT GASCOIGNE 
Rating:
2.0

Customer did not leave a comment.

Jacob Roberts 
Rating:
5.0

Customer did not leave a comment.

Chad Garber  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clark Jenkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

logyn Rylander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaysheia Goodhall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKAYLA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james pfaff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malynna Khamken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyera Jones  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Anna Peterson  |  Overall Experience 
Rating:
1.0

Customer service was not helpful. I had the truck for 10 minutes and was not refunded any money, and was charged more than what makes logical sense. I could not get any reasonable answers to the questions I asked. I feel like I was swindled by a scam service

Aaron Carrico 
Rating:
5.0

Customer did not leave a comment.

Ronell Coleman  |  Overall Experience 
Rating:
5.0

None. Good experience, great price. Manager Teresa was very friendly and helpful.

Michael Page 
Rating:
5.0

Staff very personable

Therese Coyne 
Rating:
5.0

Customer did not leave a comment.

james pfaff 
Rating:
5.0

Customer did not leave a comment.

BRADLEY MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRION hayes  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

KaeLa Ewing  |  Overall Experience 
Rating:
1.0

make sure you have storage when it is booked.

Arnetta Allen 
Rating:
4.0

Customer did not leave a comment.

Kenneth Neil  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HEIDI VILLALOBOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Mefferd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimone ferguson  |  First Impressions 
Rating:
4.0

Customer service is just a little slow I understand that the rep gets very busy however if they focus a bit more on the person in front of them that will be great the reason why I say this is because customers are coming in to use your service meaning to rent a truck for moving or renting a storage unit and customers want to come in get the service and leave so they can get done moving so they can get the truck back on time. I am a time management kind of person and I like to be on time so that me and my family be able to move in such a way that we meet our scheduled times.

DeAunte Smith 
Rating:
5.0

Customer did not leave a comment.

sherrod kimmins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rowan Pickering  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caroline bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FORREST HARVEY  |  First Impressions 
Rating:
1.0

When my unit was on the 3rd floor there was a leak in the ceiling and water got into my unit and ruined some of my things Nov. 2022

Ana Padron  |  Overall Experience 
Rating:
5.0

Easy return.

Wendy Long 
Rating:
3.0

Customer did not leave a comment.

Ethan Shephard 
Rating:
4.0

There is absolutely no parking here. It makes loading and unloading extremely difficult. When I got into my rental truck I found that the A/c only worked on the defrost setting. Furthermore the truck had an extremely rough idle and the rear diff was leaking fluid it was leaking so heavily in fact that when we first looked at the truck there was a puddle of diff fluid underneath it. The left front tire was at 35 PSI when it needed to be at 65. Overall not the best experience when renting a truck.

Sean McClure 
Rating:
4.0

Make sure the internet is working at the office or have an alternative so people can check out the equipment. I was delayed due to the internet being out at this location, and had to wait until it was back online to get the keys. Everything else was great.

Paul Baker Jr 
Rating:
5.0

Customer did not leave a comment.

Scott Solomon 
Rating:
1.0

I will never use U Haul storage or moving again. When I first arrived to the storage unit the women immediately told me she has no units available, although I had reserved a unit and just arrived to TN from AL. After much back and forth she finally "found a unit." Then, the movers that U Haul assigned to me showed up and were completely awful. They reeked of weed and fought the entire time about who was in charge. After everything was moved into the unit, the storage unit manager then proceeded to tell me I had to drop the truck off at a DIFFERENT location. It was nearly 5pm at this point and she said I could call the scheduling department to see if I could get it switched to the 506 Fesslers lane. Thankfully that was able to be arranged. The whole experience was a nightmare and like I said, I will never be using U haul moving, storage or movers ever again and will share my experience with others.

Anna Peterson  |  First Impressions 
Rating:
5.0

Was unable to use the app to complete pickup, owner at desk was very helpful and pleasant to work with

Kyle Esposito 
Rating:
1.0

Again, a terrible experience. We showed up to the drop off location after driving all day and was told we could not drop off at this location although this was the location my storage unit was located in. I did not find this out until closer to 5pm when I was instructed to call the scheduling department to see if I could switch the drop off location. After being on hold for 20 mins, thankfully I was able to switch the location. Very very poor organization and customer service.

Anna Peterson 
Rating:
5.0

Customer did not leave a comment.

Godfrey Dixon 
Rating:
4.0

AC did not work. Only blew through defrost.

Timothy Stock 
Rating:
5.0

Very friendly and helpful staff. Great customer service!!

Alex Apodaca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Johnson 
Rating:
5.0

Customer did not leave a comment.

Alesia Haddox 
Rating:
5.0

Customer did not leave a comment.

Lashunna Rush 
Rating:
5.0

Customer did not leave a comment.

Linda Alila 
Rating:
5.0

Customer did not leave a comment.

Charlie Presley 
Rating:
2.0

No where marked to drop off vehicle. When pulled up, was then asked to locate vehicle to a spot not larger enough for vehicle.

Robert Sampson 
Rating:
5.0

Keep up the great work.

Leanne Hale  |  Overall Experience 
Rating:
5.0

excellent service and location. Fatima is super helpful.

Miguel White 
Rating:
5.0

Customer did not leave a comment.

Ginny A Carlson 
Rating:
5.0

We did it all on line and the experience was great!!

craig jackson  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff at both locations!

Jequette Noland 
Rating:
5.0

Customer did not leave a comment.

Helen Crawford  |  Overall Experience 
Rating:
5.0

Natima has excellent customer service. She was patient and kind when checking me out. She gave me well.wishes on my move. I can't recall the person who checked me in the next morning but he was very kind as well. He gave a good morning and also gave me well wishes. Overall great customer service!

LaShiante Phillips 
Rating:
4.0

Customer did not leave a comment.

Helen Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael Kellock 
Rating:
5.0

Customer did not leave a comment.

Matthew Jordan 
Rating:
4.0

Stagger pickups, if possible. Two people was not enough for the number of customers, however the employees were still helpful and efficient.

James Guttery 
Rating:
5.0

Customer did not leave a comment.

Douglas Bark 
Rating:
5.0

Ms. Teresa at the front desk was always very kind and helpful.

SHANA RUBIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarita Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GRANDBERRY  |  Overall Experience 
Rating:
5.0

you pull into the large carport and there is literally nowhere to park your truck and then you were rim rocked because it is not a pull through carport and there is a main road that you cannot back out on. But the wonderful lady at the desk told me she was gonna take care of everything :-) she was amazing!!!! if you’re not a professional truck driver I do not recommend that drop off spot.

Colleen Watson 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MONTGOMERY  |  Overall Experience 
Rating:
5.0

especially awesome staffers

Gaylynn Cheatham  |  Overall Experience 
Rating:
4.0

I was very!!!!! Upset to realize that my return of the truck was at 800 Main Street in NashVille BUT my unit was on Frassler Road! Total chaos during the move in and return

Carolyn Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darwin Urane II  |  Overall Experience 
Rating:
3.0

Clerk couldn't find reservation said we would have to pay 169 instead of 99. Had to wait 1 hour for owner to come down to office . Reservation there the whole time . Felt the clerk was trying to rip us off.

troy gigis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVETTE MOORE  |  Overall Experience 
Rating:
5.0

Great place I used them for a year never had a problem ‼️‼️

patti thomas  |  Overall Experience 
Rating:
5.0

Female staff member working on 4/25 at close was incredibly unhelpful and not customer focused at all. Firstly - this employee smokes next to the business doors, instead of adhering to a 20ft distance policy. Non smokers don’t enjoy smelling that, and it makes the facility feel “lesser than.” Second - this same employee closed the doors on us at 6:59pm on a close time of 7pm. We exited the elevator prolly around 7:02? She stood there, looked at us, I knocked, she ignored us. Then waved us off to go to a small hallway door. Then she walked outside and argued with my fiancé about. Eventually speeding off in her car. Problem is - she spent more time telling us why she wasn’t going to open than doors then it would have taken for her to briefly open and close the doors again. It’s poor service. Frankly, unacceptable in regard to common sense communication and actions taken by the employee. Maybe she isn’t paid enough to care, or she simply doesn’t care about client experience in general. The fact that she hung around to argue instead of just opening the door is really stupid. Call if questions - 615.336.4304

BRANDON REAVIS  |  Overall Experience 
Rating:
5.0

Great Experience/Service.

Barbara Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES WEST  |  First Impressions 
Rating:
4.0

Thank you

Nefertiti Muhammad  |  First Impressions 
Rating:
5.0

Great place cool people clean place thank you

JONATHAN HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Miles  |  First Impressions 
Rating:
5.0

I would recommend your Facility to anyone

Rickey Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Noe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Ewing  |  Overall Experience 
Rating:
5.0

The move in was very pleasant and the person working upfront was great. Moving out was seamless and convenient.

satchel petterson  |  Overall Experience 
Rating:
5.0

The staff was Very friendly With professionalism.

DAVID BERNAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANHAL IZZY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony schenk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheteka Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reuss  |  Overall Experience 
Rating:
5.0

Felt like all of our belongings were safe and secure for the 7 months we stored them there. Always clean, comfortable and friendly staff to oversee the facility. Will go back there for sure for my storage needs.

John Owen  |  Overall Experience 
Rating:
4.0

I think that the hours of access should be longer. There are no more 24hr storages and I think that it will really help a lot of people

Shunarata Killion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly Stricker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Carter  |  First Impressions 
Rating:
5.0

Department Managers were outstanding! Especially, Theresa. 🥰

MEKEIA THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Petty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Duane Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shon Dwyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Brown  |  Overall Experience 
Rating:
3.0

Someone tried to break into my unit but besides that I had a great experience

Kylie Beloian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Konrad Pilimai  |  Online Move In 
Rating:
4.0

Everything with my experience was pleasant. Never had any issues. The costs was my only concern.

STEPHEN SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Harley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerell Kennedy  |  Overall Experience 
Rating:
5.0

Our only issue at times was lack of parking.

Beth Anderson  |  Overall Experience 
Rating:
3.0

My storage unit was on 3rd floor and my u it's had nights inside of units. I ordered a 10×20 but I actually got 2 10×10. I paid 3 times for the same truck. Elevator was a pain I had to keep swipping the card also the parking lot is to small and to top my experience they said that I had a balance of 139.00 but they didn't know why my balance was so high because I paid a 80.00 deposit and a 155.00 deposit and 78.00 for the same truck!!!

Ladonnia Jackson  |  First Impressions 
Rating:
5.0

I will come back if i ever need a truck or storage and the manager Richard was the best he deserves a raise

Jeffrey Ellison  |  First Impressions 
Rating:
5.0

Exceptionally great customer service. Knowledgeable and friendly. Love the covered loading dock.

Gaylynn Cheatham  |  First Impressions 
Rating:
5.0

The 506 Fessler’s Lane storage facility is the best I’ve ever stored at. The staff is wonderful! The facility is spotless and I always feel safe there. I have several units in the building because of the great manager and his team. I highly recommend this facility and have done so with several of my interior design clients.

Joan Greene  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Wells  |  Overall Experience 
Rating:
5.0

Richard was always polite and courteous.

Andrea Hummons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS JONES  |  First Impressions 
Rating:
5.0

Very well staffed and run

Fred Bullock  |  First Impressions 
Rating:
5.0

Everything was real good did not have any problems

ARVIS CHANDLER  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very helpful. Very clean.

Desalyn Spencer  |  Overall Experience 
Rating:
5.0

Just a very easy and secure way of storing my things. Highly recommended.

Angelo Cardamone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Davis  |  Overall Experience 
Rating:
5.0

Easy move in, helpful staff, convenient location.

KYLIE WAUGH  |  First Impressions 
Rating:
5.0

Very convenient and easy to access! I’m so grateful to you and your staff! My experience has been excellent! Thank you!

ELIZA WARREN  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Randall Crawford  |  Online Move In 
Rating:
5.0

N/A

Helen Crawford  |  First Impressions 
Rating:
5.0

have referred a few people to this address, one person has already gotten a unit.

Julie Solarski  |  First Impressions 
Rating:
5.0

On Saturday, December 17th, I encountered a female staff person who did not exhibit the kind of customer service that I was accustomed to receiving. She may be better suited for another line of work. Overall, great service! The manager, Richard, is awesome!

sophia Woodard  |  Overall Experience 
Rating:
5.0

I love it......

Emelita Plasabas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Phillips  |  Overall Experience 
Rating:
4.0

My only complaint is the smell in the wine storage area.

GREGORY BURNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas lepter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sillasen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derryl Nowak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLGA SIDORKO  |  Overall Experience 
Rating:
5.0

I'm sorry I forgot the name of the young guy at the desk.. He was very courteous and helpful.. always with great attitude and willing to help. I will use this facility again next time.

Jose Mier Chairez  |  Overall Experience 
Rating:
5.0

Great caring staff!

Sharon Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Haberland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph naluz  |  Overall Experience 
Rating:
5.0

Very friendly staff. Helped me a lot with my storage needs.

JOSHUAALEXANDER SOLANO  |  First Impressions 
Rating:
5.0

Staff was helpful. Good experience!

Deborah Sample  |  Overall Experience 
Rating:
5.0

Good job!

tanqiqua burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Cheney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnie Matchinske  |  Overall Experience 
Rating:
1.0

The few months I was there, my locker was broken into by staff, I was mistreated and harassed be the staff (manager) overall. I was evicted from my parking space and threatened by the manager on a Sunday when no one else was even there. Sad.

James Whitehead  |  Overall Experience 
Rating:
5.0

I'm so grateful for this storage facility. Temperature controlled units will allow me to store my supplies that would otherwise dry out or get too hot. I also appreciate the security and easy access after business hours. I was surprised by how easy it was to transport my things to my storage unit with the carts provided and the elevator. Thanks for making my unexpected move much easier:)

barbara hickling  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aretha anderson  |  Overall Experience 
Rating:
5.0

I had a great experience and it’s going to be a great place

stephen metcalfe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA Waggoner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanqiqua burns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Efemena Michael Diejomaoh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolonda Hale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hing Huynh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Davis  |  Overall Experience 
Rating:
4.0

Parking lot for loading and unloading is chaotic and difficult to maneuver. There is not enough room for trucks.

Kellie Holst  |  First Impressions 
Rating:
5.0

Very clean and secure facility. Staff very professional/friendly and helpful. Thank you

Steve Losorwith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN KAWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Losorwith  |  First Impressions 
Rating:
5.0

The facility has been 150% improved since Khalil became general manager. We have been a customer there for a year and this is the cleanest, well managed and busy that it ever was. He takes time to personally handle anything that you bring to him. He works hard and is very calm and good at managing. You made a wonderful choice putting him in that position.

Octavious Holliday  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam Holland  |  Overall Experience 
Rating:
5.0

I will never use another storage unit service again! Super helpful employees and an immaculate facility made me feel like my stuff was safe from theft and bugs

Emily Clark  |  Overall Experience 
Rating:
5.0

Augustus helped me during the moving in process, very articulate and kind gentleman that also had a good sense of humor. There were a couple other employees there at the same time and although I did not interact with them as much, they were still helpful and seemed focused on their work.

Chadwick Lorash  |  First Impressions 
Rating:
5.0

Very Impressive Facility. This is an excellent location, and an excellent company to have storage with. It is managed very well; the people are always nice and helpful, the check-in is easy, and secure. It is obvious that belongings are safe and kept well. I would recommend U-Haul for all storage needs, be it small or large, we have been very happy doing business with them, and will look for U-Haul in the future for all our storage needs. Thank you for how clean and well kept the facility is, it was a pleasure to work in our unit.

hollie giles  |  Overall Experience 
Rating:
5.0

Khalil Dodd was knowledgeable and helpful , great operational manager

Derryl Nowak  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXIS MAHON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexa Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN NEMELKA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN THOMPSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sergio Chavez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheteka Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATRINA MOLITOR  |  Overall Experience 
Rating:
5.0

Great service!

MaKayla Shaw  |  Overall Experience 
Rating:
5.0

All of the staff were friendly and helpful. They have excellent customer service.

Amanda J Eastman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Roberts  |  First Impressions 
Rating:
4.0

Wonderful workers and manager at the U- Haul location. Very friendly and helpful and professional. Facility was well kept and rules were explained very well at the beginning so I didn’t gave any difficulties later on.

Jasmine Simmons  |  Overall Experience 
Rating:
5.0

Khalil was extremely helpful and kind. He provided great service and would definitely recommend anyone to this facility

Chassity Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Owen  |  First Impressions 
Rating:
5.0

Your staff took real good care of my belongs. They went far beyond the call. I would just love to say Thank You from the bottom of my heart. Yours In Christ. Leslie Thompson. 😌😍

Leslie Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie fason  |  Overall Experience 
Rating:
3.0

Pretty sad that y'all charge people for a whole month but if they move out earlier nothing is pro-rated. Stealing peoples money is all y'all do.

Timothy Polchito  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Joe Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seniya Mcgee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Rash  |  Overall Experience 
Rating:
3.0

Very conflicted on this rating. I had reservations for a truck and a storage unit. Everything with the truck went super smoothly, not really any issues at all. It was very convenient all the way through. The storage unit however is where things got rocky. Initially everything went well. We were even able to switch to a bigger unit after realizing the one we reserved was too small. The employee available during office hours was very friendly and helpful. After office hours however, things are kind of ridiculous. They shut the main loading doors (double wide sliding doors) and you only have the ability to load through a standard sized door on either side, so hopefully everything you need to store fits through a standard sized door. Then, when it came around time for access to end there was absolutely no warning for it whatsoever. Suddenly the elevator just stopped. We and several other folks trying to unload were not able to even go up and lock our units. Two of the groups including us had the door left wide open with the general instructions to “come back as close to 5 as you can”. There was no heads up. No conversation. And everything we owned that we just spend 12 hours moving across the country was now open and available in a unit for anyone who can access the building before we got there. We live an hour away now. So after driving all day and unloading all evening into the night, we had to get up at 4am to drive another hour and get there at 5 to close the unit. If we had just had a heads up, or a last call type thing. Something. Anything. They tell you the access hours of course but when you’re unloading, you’re not checking your phone every 5 or 10 minutes. You just try to get it done. It was honestly ridiculous. Hopefully there is some sort of remedy in the future for that kind of issue.

Cidni Wells-Ballard  |  First Impressions 
Rating:
5.0

Just wish I hadn't lost my belongings. It added to my stress level tremendously.

LAKESHIA PATTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXIS MAHON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Bird  |  First Impressions 
Rating:
4.0

Need to work On the parking!

Joseph Blanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess Drake  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Garfield Oakley  |  Overall Experience 
Rating:
5.0

Amazing staff and Amazing facility! Will highly recommend this location for self storage in Nashville.

Jon Livezey  |  First Impressions 
Rating:
5.0

Khalil was very helpful and nice.

Angie Rash  |  First Impressions 
Rating:
5.0

HVAC unit condensate drain line up n room next to my locker leaked water into my unit. Other than that issue the team and facility was top notch

David Mackenzie  |  Overall Experience 
Rating:
5.0

Great staff, excellent customer service experience. The General Manager will likely be a Uhaul Executive in the near future!

Avi Baskin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice brown  |  Overall Experience 
Rating:
4.0

I wasn’t given accurate instructions from the beginning. I was not told about the free 30 day rental until I called to ask questions about extending my return date.

KEWANEE DAWKINS  |  First Impressions 
Rating:
5.0

This facility is very clean. Well kept!!staff was very professional. Friendly, will to help. I was very impressed with my whole experience.

Angela Perkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL BROOKS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Groner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pisith Chhim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Pruden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gullion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda J Eastman  |  First Impressions 
Rating:
5.0

The staff was amazing. Would give them ten stars if possible.

Grace Emmert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TERRY  |  Overall Experience 
Rating:
5.0

I rented the storage unit site unseen from Chicago in the anticipation of our move to Nashville. I couldn’t be happier-it’s clean, the staff is friendly & efficient; it has good hours easy access good parking; I can’t say enough it is extremely nice and I’m very happy to be renting at U-Haul for my storage needs. Thank you UHaul!

hollie giles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly Stricker  |  Online Move In 
Rating:
5.0

Everything perfect.

Alejandro Hernandez  |  Overall Experience 
Rating:
5.0

The staff was very helpful. And very patience

Tonisha Oglesby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA CATERISANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Dailey  |  First Impressions 
Rating:
3.0

Undesirable character was rude to me and my movers which made us feel very uncomfortable Found bugs crawling around on 3rd floor Other than that, the place seemed first class

David Mackenzie  |  First Impressions 
Rating:
5.0

I never had to worry about my furniture and stuff here. The price was right, the customer service was great. I be back again in the future if needed, and will recommend my family and friends.

Phyllis Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Lee  |  Online Move In 
Rating:
5.0

I never would've imagined that I was getting an 18ft tall unit, when I reserved a 10'×10'×18'. I'm not storing giraffes!

Kathryn Irwin  |  First Impressions 
Rating:
4.0

It was wonderful. I just had a really bad rental experience at the last unit I had. UHaul was wonderful compared to that experience.

DAVID JAYCOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia haynes  |  First Impressions 
Rating:
5.0

Great

Terri Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaQueshia Bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lqisha mcclain  |  Overall Experience 
Rating:
5.0

The staff are more than willing to help and assist when asked a question they did not have the answer to they were quick to find the answer or find someone who did know

edward hatcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce fugh  |  Overall Experience 
Rating:
5.0

Everyone I have worked has been extremely helpful. I have enjoyed knowing my belongings were safe while I used my unit.

Heather Schweitzer  |  Overall Experience 
Rating:
5.0

Great staff. Gm was real informative. I would love to work for a guy like that!

Elijah Blacksmith  |  First Impressions 
Rating:
5.0

Very good safe place for storage!

sandra byner  |  Overall Experience 
Rating:
5.0

The move-in and the move-out could not have gone better. Everything was excellent!!!!!

david burke  |  Overall Experience 
Rating:
5.0

He has great customer service storage were very clean & neat & he were very understanding about everything.

Helen Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Kimbro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liliana arenas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUINCY TURNER  |  Overall Experience 
Rating:
5.0

So far so good!

James Fallon  |  Online Move In 
Rating:
5.0

Toni was excellent. She made my move in process extremely easy and explained everything in detail. She walked me through the entire process and made sure our move in process was quick and understandable. Toni’s customer service was excellent and left us very happy with our choice on U-Haul storage.

Richard Barrera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Renis Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Hess  |  First Impressions 
Rating:
1.0

The one complaint I have, is that you have to buy a specific lock from Uhaul. I had to have my lock removed due to a lost key, and they charged me $50 dollars for the removal, that took less than a few minutes, and then buy another lock, from Uhaul. That's garbage!!!

QUINCY TURNER  |  First Impressions 
Rating:
5.0

The parking lot is too small. Difficult to maneuver a 26’ UHaul truck with other parked vehicles in the way.

Irene Lee-Dibenedetto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Claxton  |  Online Move In 
Rating:
5.0

The Team at the Uhaul Storage Facility on Fesslers Lane are FANTASTIC!! Everyone is helpful and very friendly. My overall experience was very positive as the faciility is very clean and very secure!

TIM PENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN MUNN  |  Overall Experience 
Rating:
4.0

Helpful and courteous staff!

Richard Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Marsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennie nunnery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas Magee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanetta McIver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Giovagnorio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA KNOX  |  Overall Experience 
Rating:
5.0

The Fesslers Lane location is nice, neat, and clean. The staff was friendly, knowledgeable, and professional.

Janell Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Belisle  |  First Impressions 
Rating:
5.0

They were very quick and helpful

Andrea Cardona  |  First Impressions 
Rating:
5.0

Clean, well organized move in process, agent is extremely helpful & knowledgeable

Diane Backers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

billy West  |  First Impressions 
Rating:
5.0

Very helpful and polite.

ingrid campbell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE SCALESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BABAFEMI AYOKUNL ROMINIYI  |  Overall Experience 
Rating:
4.0

I like the Max-Security, Access convenient hours in the Morning and Afternoon. I hope that U-Haul have more Self-Storage throughout Tennessee. Happy Customer!

Patrina Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andream HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan weng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alfreda jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BABAFEMI AYOKUNL ROMINIYI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherita Stem  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Allen  |  Overall Experience 
Rating:
5.0

Very clean and staff was polite

Robert Gilman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekisha Batiste-Gathen  |  Online Move In 
Rating:
5.0

Excellent customer service, Very ACCOMMODATING. Took care of all my needs.

Daniel Finch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elijah Grimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte swan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ieshia Evans  |  Overall Experience 
Rating:
4.0

Heather runs a tight ship. The only issue we had is with U-HAUL’s booking platform not properly matching the down stream location information. We had booked a larger space that was not available before we could move in. Even the day before when Corporate had helped us the correct units were not reserved. Heather went out of her way to take care of us.

Christopher Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Wyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anders Hansson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean Hubbard  |  Overall Experience 
Rating:
5.0

polite fast and helpful

barakat shammy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Rutledge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christyn Ballentine  |  Overall Experience 
Rating:
5.0

Friendly staff, clean facilities, easy of access to move things in no problem

Lucas Magee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Chiavetta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeNece Jenkins  |  Online Move In 
Rating:
5.0

Great service

KEVIN CRAMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Jordan  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful, the facility safe and clean. All things stored were in perfect condition and the overall experience very satisfying. I would use this facility again.

cathy milewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Chambers  |  Overall Experience 
Rating:
4.0

The parking needs to be better Othereise a great place to store

Randy Blevins  |  Overall Experience 
Rating:
5.0

Heather Poore was professional, courteous, informative and helpful. Couldn’t ask for a better check in experience.

Douglas Bark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC MERRILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany perkins  |  First Impressions 
Rating:
5.0

The UHaul storage unit was clean and well maintained. The facility was air conditioned and the staff were polite and professional and when I needed to change to a bigger unit, they found me a close one to the one I was moving out of so it wouldn’t be hassle. They were very accommodating. If I ever need a storage unit again I will definitely come back.

Fanell Peck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Sharp  |  First Impressions 
Rating:
5.0

Toni and Corey were excellent.

Chad Germany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Barnes  |  First Impressions 
Rating:
5.0

My Experience was great.

Franklin Shiney  |  Overall Experience 
Rating:
5.0

Nice facility overall I would like it to be 24hr access

monika davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Romero  |  Overall Experience 
Rating:
5.0

Manager was wonderful

Melissa Nehrbass  |  Overall Experience 
Rating:
4.0

Needs more parking access at times and more moving carts

Darrell Betty  |  Overall Experience 
Rating:
5.0

Convenient and east to pay on-line staff helpful

Craig Coffman  |  Overall Experience 
Rating:
3.0

I was told I could request 24-7 Access to my storage unit. Well when I called last night no once was Able to help

Joseph Ostrander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyra Smart  |  Overall Experience 
Rating:
5.0

The Staff at the Nashville 1st ave area were awesome. Great service. Please rebuild their office soon.

kevin cramer  |  Overall Experience 
Rating:
5.0

Great place and awesome staff, especially Toni!

DARREN JOHNSON  |  First Impressions 
Rating:
5.0

Teresa, who works on Saturdays is kind, friendly, helpful and has a great sense of humor - we had a couple issues with the right storage unit and the access card, but she handled them with kindness and is a true professional. A great team and a super secure and clean facility are a winner!!

TIM PENN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Hawes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQueshia Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMICHEAL CARROLL  |  Overall Experience 
Rating:
5.0

Best storage experience I’ve ever had. Thank you for making this long-distance rental for my college student a breeze!

Lori Mowl  |  Overall Experience 
Rating:
5.0

This storage spot is perfect. There was always easy access to our spot, and the staff were friendly and accommodating when we had questions. They went out of their way to help us. We would definitely store our things here again if the need arises.

Pam Curry  |  Overall Experience 
Rating:
5.0

Beautiful new facility and Heather is very very nice and helpful! King st.Charleston SC Needs to come take note!

Virginia Touma  |  Overall Experience 
Rating:
2.0

I was called in error about my items in storage being removed. I rushed to Fesslers Lane in a panic and I was told it was an error. It caused undue alarm and significant mental distress. I was in the process of working on a grant and now subsequently I have writer’s block and under further duress due to an impending deadline. What an awful experience! What a shameful human error! I am NOT moving out.

RACQUEL JOHNSON  |  Overall Experience 
Rating:
5.0

Only company I will use is possible

Karen Davis  |  Overall Experience 
Rating:
5.0

The facility is very well run and maintained. The general manager Heather is extremely helpful.

Joseph Sklansky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER HAYNES  |  Overall Experience 
Rating:
5.0

It was awesome to get a free month in storage, really helped when moving from out of state.

Kyle Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Tenery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Mischnick  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Myles Prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Hull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnetta Allen  |  Overall Experience 
Rating:
5.0

The workers have great work ethic and are very professional.

KRISTIN LONGMIRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Knaust  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Lemly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PABLO HERNANDEZ DIAZ  |  First Impressions 
Rating:
4.0

The parking at this site is too tight. Location is hard to access by truck. There are too many Uhaul trucks parked in the wat of safe access for any other vehicles

jeff cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roemer Visser  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. It was easy to maintain the unit online. The close out process was easy.

Danielle Knox  |  Overall Experience 
Rating:
5.0

The staff is so friendly and gracious.

Charles Murray  |  First Impressions 
Rating:
5.0

Extremely helpful and friendly. Thanks so much!!!

TAWANA M DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon Clinton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio Romero  |  First Impressions 
Rating:
5.0

Staff handled the fact that 2 of the 3 elevators were down due to storms very well. Techs should really have been here for them and customers sooner than tomorrow

Christyn Ballentine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charity Lomax  |  First Impressions 
Rating:
5.0

Great staff and facility is always clean.

REGINALD DUNN II  |  Overall Experience 
Rating:
5.0

Our business has been at this facility for several years. It is so clean and well-maintained. The staff is so friendly and helpful. We hate to leave, but unfortunately, we needed to move to a bigger space.

Sam Graham  |  Overall Experience 
Rating:
5.0

Called with a question after I left but the national number had a long wait and would not connect me directly. we had an excellent in person experience

Martin Preto  |  First Impressions 
Rating:
5.0

Staff is fantastic- all of them! Everyone was super helpful and kind. Heather is wonderful! Facility is nice and well taken care of. My only hope is that they can get the newer trucks with the rear camera. Highly recommend this facility!!!!!!

JOYCE WILLIAMS  |  Overall Experience 
Rating:
5.0

Toni was helpful and extremely nice. The storage facility was nice and clean. There does need to be more available parking spaces.

Karen Martin-Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashond jackson  |  Overall Experience 
Rating:
3.0

Was told I owe a balance when I had a credit for over payment

Ashley Hale  |  Overall Experience 
Rating:
5.0

The best storage facility by far in Nashville. Everyone one from Heather to the customer service agents were extremely polite and helpful!

Kelondra Sabb  |  Overall Experience 
Rating:
4.0

Although I had zero issues with your storage facility, was super pleased, and was well priced and accommodated my late hours too, I have a completely different feeling towards your truck rental department. About a month prior to getting this unit I had rented a few trucks. Mostly had good experiences until I was told to take a truck to maintenance (different location) which was much further from my home than the one I intended to return it to on 1st avenue (which was demolished by a tornado about a week after I rented the 26' truck from there). I had called roadside assistance and they told me, the mechanic would look at it and if it was okay they would arrange for me to keep it another night to finish my loading since I was afraid to drive it that day. Said if it needed to stay they would supply me with another. When I got there, I explained to them (2 guys) the situation and they didn't listen. Said the mechanic doesn't do things like that and continued checking me out. When I asked about another truck, they basically laughed at me and said they don't do that either. The office personnel were leaving as I walked up to call customer service and road side assistance, who also told me (different lady) that they didn't do that. Had I known that, I would've finished using the truck before they checked me out, to load my things and drop them off, cuz I still had the rest of the day to finish. I was then stranded, with my dolly, in the rain, 25 minutes from home. I could've dropped the truck off at the place I got it from on my way back home, at least, had I known I'd be charged like $300 for taking it to the maintence department, which I was asked to do. So in addition to spending $300 on the truck originally to take things to a sale to make hopefully more than $300, which I was 2 days late setting up for. The next day, I returned to the original place, hoping they would be able to help and they called maintence who said they couldn't help... again and arranged for me to rent another truck for another $100 to finish. A few days later when I checked my bank account, I was surprised by another charge, as a penalty, for like another couple hundred dollars. A $300 day rental for 3 days turned into $700 for 5 and I was already broke and that's not including the gas I put in the truck with intentions on using it, that I didn't use or get refunded for when they checked me out before understanding my situation. So I had to buy it again the next day with the next truck. And I got charged the extra miles for taking it to the shop instead of waiting for roadside assistance to come to my home which the lady said could take many hours. I was just wanting to finish and thought I was helping and ended up costing me 100s of dollars and I lost money from my sale for 2 days which is the reason I needed the truck to begin with. I contacted customer service multiple times, sometimes on the phone for hours. They contacted the maintenance department who lied and said they offered me a truck. If that were the case I wouldn't have been walking down Gallatin road crying with a dollie, having to call an Uber to pick me up for an additional $25. Once they realized I rented another the next day, they believed me and told me to call back if I didn't hear anything. Every time I didn't hear back and I called back I did it all over again. I know this has nothing to do with the storage unit, but I complained to the lady that signed me up and it may have been the same week if not a couple of weeks later and she told me the man I was told to contact would work it out with me and said he was the best customers relations guy. I was given the name by 2 customer service reps to contact if not resolved. I left him at least 5 messages with no reply! I'm assuming he believes his crappy helpers at maintenance who were ready to go home while I was stranded in the rain. His name was Jeffrey Porter. Anyways, that was 1.5 years ago and obviously I'm still upset and angry about it and will never recommend uhauls service for a truck rental, ever! But the storage unit and it's employees were sorry friendly

Monica Adkins  |  Overall Experience 
Rating:
5.0

Heather was great, and very helpful!

James Beasley  |  Overall Experience 
Rating:
4.0

The staff was very professional even during Sunday’s crowded hours.

Phyllis Williams  |  First Impressions 
Rating:
5.0

The entire staff was very helpful and kind. They kept everything organized and going.

Raymond Crawford  |  Overall Experience 
Rating:
5.0

Heather at the Fesslers facility was awesome and very helpFull. Hope she is taken care of by the company as she is a an asset, for certain.

SEAN MUNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony felton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMMA BOAKYE  |  Overall Experience 
Rating:
5.0

Heather is awesome and very sweet 🙂

katrina mcelrath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Lykins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer cox  |  First Impressions 
Rating:
5.0

Great Experience

DAVID ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Collier  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and friendly. The facility was clean, secure and well maintained. Toni greeted us with a smile and thoroughly explained everything. Exceptional experience!

Karen Martin-Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Lemperle  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SANDRA SACKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Kelly  |  First Impressions 
Rating:
4.0

Friendly and knowledgeable staff. One drawback to this location was the very limited in and out driveway when large trucks were loading or unloading causing limited parking spaces and easy access to the doors. It appears staff parked in the limited spaces that customers could use. Perhaps they could park in a different area than the main loading area.

Robert Castile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Vital  |  First Impressions 
Rating:
5.0

Heather was incredibly nice and helpful. Would recommend using this storage facility because of her.

Brett Aiken  |  First Impressions 
Rating:
5.0

Heather is great! We appreciate you more than know. When we come back we wil rent from you again

Alaysheia Goodhall  |  First Impressions 
Rating:
2.0

Parking for large vans is too tight to back up to unload area. I’m not sure it is reasonable to expect most people to load the heights needed for 18’ heights. That has to be a safety concern!

jeff cox  |  First Impressions 
Rating:
5.0

Theresa was kind and professional. If I had a business card with me, I would try to recruit her.

Raymond Crawford  |  First Impressions 
Rating:
5.0

The building was clean, orderly, & secure. The outstanding feature of my experience, however, was the staff. From the top all the way down, they were friendly, helpful, and courteous.

Kurt Whitcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM TERRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia Durr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff ENGLAND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luchaunna boykin  |  Overall Experience 
Rating:
5.0

Heather was very helpful and guided me through the entire process.

Maryann Sheerer  |  Online Move In 
Rating:
5.0

Great manager!

marissa maroni  |  First Impressions 
Rating:
5.0

The manager was awesome! Not only was she helpful and friendly to me, but she was that way to everyone that walked in or called. Wish there were more people like her in this world!

Kurt Whitcher  |  First Impressions 
Rating:
5.0

Heather was extremely helpful in getting me set up. Storage unit very clean and just the size I needed.

Mary Ann Sheerer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison Cruz  |  First Impressions 
Rating:
5.0

Really kind staff, helped with a few technical issues we had when moving into our unit.

Justin Record  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amelia Kennedy  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KeAndre Allison Loving  |  First Impressions 
Rating:
5.0

Heather was awesome, great service. Thank the Lord for the complimentary flat dollies.

Adam Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin Cabassa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

starlietta garrison  |  First Impressions 
Rating:
5.0

Heather does a phenomenal job running this facility and making folks feel at home.

Alan Dale Albert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaJuana Smith  |  Online Move In 
Rating:
4.0

The swipe once to start the day and once to exit the building was not clear enough. Room itself was very clean as if we were the first renters which was a nice surprise.

Mark Colgan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaeze Ezeribe  |  Overall Experience 
Rating:
4.0

Parking lot is small and turning around with a trailer near impossible if any other vehicles there, otherwise I’d have given 5 stars

Scott Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole zeigler  |  Online Move In 
Rating:
5.0

The U-Haul storage facility on Fesslers Lane in Nashville is the cleanest, most secure storage I have ever used. Dave at the front desk was friendly, professional and made the sign up process easy. This facility is the best of the best.

Joan Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Moore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Phillips  |  First Impressions 
Rating:
5.0

Someone had full access to my unit and took out personal documents, left my boxes open and all over the unit

MARY SMOTHERMAN  |  Overall Experience 
Rating:
4.0

Need more employees available to help people.

Voncile Harrell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JORGE OLARTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Swayne  |  First Impressions 
Rating:
5.0

This was a super easy process and was beneficial for the free month of storage. The apartment we were suppose to move into didn't work out so we needed somewhere to put all of our stuff

Antonio Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby Crosby  |  First Impressions 
Rating:
5.0

Very well maintained facility and extremely helpful staff

Joseph Sklansky  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alejandra Taulet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE BROWN  |  First Impressions 
Rating:
5.0

The manager and the woman training with her were very kind and welcoming! Talked me through everything as this was my first experience with storage lockers!

OLGA SIDORKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tahye Pitter  |  First Impressions 
Rating:
5.0

Heather and each associate I spoke with was helpful, caring and knowledgeable. They were extremely helpful and efficient at resolving an issue I had with the unit size. I was wildly impressed with the cleanliness and security of the facility.

cathy milewski  |  First Impressions 
Rating:
5.0

Highly recommend this location as they are always friendly, helpful and informative.

REGINALD DUNN II  |  First Impressions 
Rating:
5.0

The Unit we needed was too small. We were able to get a larger unit on the spot and with no waiting. Very friendly staff and accommodating!!!

Amy Jengo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takiyah Mannie  |  Overall Experience 
Rating:
5.0

After a long hard move Heather was terrific and the Angel Bob who happened to be making a delivery was extra special and kind when my movers left furniture in the loading doc elevator lobby. A word of caution to anyone with BIG LONG sofa, the turns on 3rd floor would not accommodate move in, however, Heather located another unit immediately that was easy access and HIGH ceiling. Angel Bob helped me deliver to the new unit with ease. Thanks to all at U-Haul ...

Vicky Branton  |  First Impressions 
Rating:
5.0

Heather was the sweetest!

Maria Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Covington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quisha Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna Davis  |  First Impressions 
Rating:
5.0

Love this location and the entire staff - very high marks

John Rowan  |  Overall Experience 
Rating:
5.0

So glad I rented here! the employees were awesome and the space is perfect!

Tracie Miller  |  Online Move In 
Rating:
5.0

I feel that the facility is very secure and access to the units is easy.

Danielle Knox  |  First Impressions 
Rating:
4.0

Overall experience very good. Only challenge was maneuvering the car with trailer in the parking area, it's a bit small.

Paul Miles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Lemly  |  First Impressions 
Rating:
5.0

GM is the greatest Uhaul GM I have ever dealt with. Will forever recommend his facility.

Josh Clemence  |  Overall Experience 
Rating:
5.0

Mrs. Toni, Tiffany and John are the best people i have ever meet in a uhaul facility. Its clean they are professional and kind people thanks guys u really made me feel at home.

TONIA KELLY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darryl Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIA SMEDLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Shoup  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olft Abugumiza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olft Abugumiza  |  First Impressions 
Rating:
5.0

The manager was very friendly he gave me Options walked me to my unit and even assisted getting my truck backed in correctly to unload. Great customer service!!!!

Mahogany Staples  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASONJA FREEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FULLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reggie miller  |  Overall Experience 
Rating:
5.0

Staff were extremely helpful

neal fouts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AZIZZA CROCKETT  |  Overall Experience 
Rating:
1.0

I had no problem with the staff, and my unit was secure, but the parking design is horrible, and the monthly rental is double what you pay just about anywhere else...not to mention the insurance is much more expensive too. For the hassle of having to maneuver vehicles into such a tight space, and a tiny little door to be used after hours plus having to scan a card to use the elevators...I just think the place should cost way less, and I definitely do not recommend the Uhaul at Fesslers Lane to anyone based on the parking lot.

Daphne Rigsby  |  Overall Experience 
Rating:
5.0

Tiffany is a great manager! She's a keeper! The whole staff was very courteous & professiona--One of the best experiences I've had as a customer of an establishmentl--Thanks!!

KEITH FLOYD  |  Overall Experience 
Rating:
5.0

Tiffany and the staff at your Fessler location is the reason i will forever be loyal to Uhaul Customer service was outstanding

Robert Moore  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

sophia Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Howe  |  Overall Experience 
Rating:
5.0

Toni was absolutely amazing. She was extremely nice, very professional, well spoken, knowledgeable, and went far above and beyond what I was expecting. Her attitude and pleasant nature made me feel at ease and comfortable with my choice in uhaul. I definitely made the best choice with you all. Thank you.

John Mcquiston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuck Seaman  |  First Impressions 
Rating:
5.0

Very pleased with my experience! Everyone was so nice & helpful. It was very busy, but the two employees we’re getting the Customers in and out.

Catherine Potter  |  First Impressions 
Rating:
5.0

The facility at the Feesler was very clean with the staff cleaning constantly. The staff was assume John was a Great help.

Robert Gilman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD DUNN II  |  Overall Experience 
Rating:
5.0

Tiffany has been an outstanding employee the entire time i had my storage space, always a huge help and always on top of it!!

jake orrall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Schaffer  |  Overall Experience 
Rating:
5.0

Staff was wonderful and helpful. Clean storage unit and facility.

Dara Sliwinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HESSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Howe  |  First Impressions 
Rating:
5.0

Great all around

Aaron Klein  |  Overall Experience 
Rating:
5.0

John, the GM, was incredibly helpful and kind. I was very impressed with quality, cleanliness, and ease of use.

Stan Atherton  |  Overall Experience 
Rating:
3.0

John was the best Customer Service Manager in Uhaul history. Very professional, very routine in explaining services & a very good person overall!! Ms Tiffany needs to listen to clients return dates & slow down with the agressive reminder calls and letters! I was a week behind and received 4 reminder letters at my job! Needless to say it’s paid off, we moved out and all is well

Emma Baldwin  |  Overall Experience 
Rating:
5.0

My only suggestion would be to reiterate to customers what kind of lock they need when signing their papers. John was always super helpful, kind & gracious to help! And I will definitely be recommending to anyone that needs a storage facility

HANNAH TETTENBURN  |  Overall Experience 
Rating:
5.0

Thanks for your help in solving a problem after the closing on our home fell through at the last minute and we were left homeless. Within 12 hours we had found a unit, and were moved in. Access, and ease of move out were a big plus.

Daniel Huegel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick cekay  |  First Impressions 
Rating:
4.0

The customer service at this facility was above par. Tiffany was so accommodating and the facility was clean. The only recommendation I have ... we had no idea it was a multi-level storage unit. The loading area was very stressful. We were told we could "back in" and unload our belongings right into our unit. However, when we showed up ... it was unload our belongings onto a dolly and travel to an elevator, and then unload a level beneath ground. We had no idea it was a multi-level facility. Totally unprepared being out of state. We should have done better research ;)

Georgie Cassani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYELLIOTT WARBURTON  |  First Impressions 
Rating:
5.0

Excellent customer service! Toni was incredible! Would recommend this place to anyone.

Jonathan Allin  |  First Impressions 
Rating:
5.0

Great location, everything went well at the impressive storage facility. Plenty of rolling carts which made the truck unloading very quick.

Richard Burbank  |  First Impressions 
Rating:
4.0

The store staff were really good ans helpful. The people that answer phones ans generalized questions were Horrible !!! When I would call the 1800 number about things not related to my storage unit ( for example to order a truck or general info ) i questioned Uhaul’s use of people sitting at hone answering calls . One time i talked to someone who sounded like I woke her up from her nap and or she was high. She had absolutely no interest in answering any questions or with info pertaining to UHAUl

theresa morgan  |  Overall Experience 
Rating:
5.0

John was amazing. He is the reason i will always use uhaul as my moving and storage company for the rest of my life. I can’t express how thankful we are that uhaul hire excellent employees like John who goes over and beyond for the customers.

Kenyetta Chaney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daneisha Maddix  |  Overall Experience 
Rating:
5.0

The staff members were always so pleasant. They were knowledgeable about which size units would work for me. This made things so much easier for me. They were so kind and helpful especially Toni. She is the best!

Connie Stanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAMPBELL  |  Overall Experience 
Rating:
5.0

Very nice staff (happened to be the same two guys working as the first time I was there). Very customer oriented and helpful.

Ken Grula  |  Overall Experience 
Rating:
5.0

When I first came back to Nashville I was going through a whole lot imy Mom had passed and from DAY 1,THE STAFF WAS AWESOME ,THEY HELPED ME SO MUCH ,WHEN LOST MY JOB DUE TO COVID 19,WHEN I DIDN'T HAVE ALL THE MONEY,WHEN I WAS LATE ,ALL I'M SAYING IS TIFFANY TERRY IS AN AMAZING AMAZING PERSON AND SHE CARES AND UNDERSTAND AS WELL AS THE OTHER TEAM MEMBERS ,I WANT EVER FORGET HOW THE UHAUL TEAM WAS THERE FOR ME AND I APPRECIATE ALL OF U,and I HOPE ALL OF GET NICE BONUSES 4 XMAS ) .

Jayzette Fitzpatrick  |  Overall Experience 
Rating:
2.0

On 10/24/2020 I went to the Fesslers Lane location and it was the worst experience ever . There was a tall Caucasian man with a white mask on,that worked there who was extremely racist & angry towards me and my family . He even made my pregnant daughter stand outside for 10 minutes and when he finally came outside to address her he had a attitude and asked her what did she want . That was extremely unprofessional and she was hurt ; I don’t know if he was giving us attitude due to everything going on with Trump and Black Lives Matter but I did not appreciate it. He even tried to close the building at 6:50 instead of 7:00 and when we tried to talk to him he kept checking his watch and giving us attitude. This experience was horrible and we were racially profiled. There was one good worker who sensed our uncomfortable dispositions and helped us his name was David H on night shift and he was the best although he was injured he still went out of his way to help us and insure everything was okay . He reassured us that his coworker was always this way, which is unfortunate in a customer service position!On Morning shift , Mr.John was a extremely helpful and gave us candy and the lock to the storage unit. He was kind & overly helpful ! All of this is on your camera system & I hope it can be used to show future employees how not to treat paying, respectable, on time repeat or first time customers. That evening shift guy was horrible & unfit for this position.

Emma Baldwin  |  First Impressions 
Rating:
2.0

The staff was rude on several occasions so I decided not to move into my unit !! Worst experience w Uhaul thats ive had will not be returning to this facility!!

Geneva Willis  |  Overall Experience 
Rating:
5.0

Very Clean facility, professional and helpful staff. Highly recommend.

Maria Armes  |  Overall Experience 
Rating:
5.0

There was a rush right before closing on Sunday, and the two uhaul employees went out of their way & stayed late to accommodate everyone and make sure people had smooth access. Top notch!

Ken Grula  |  First Impressions 
Rating:
5.0

It's a storage facility. All that's to be expected in that front was par for the course. It's the staff that make it a good, easy, pleasant, and positive experience. The staff was awesome. Tiffany was real helpful and made it easy to get in.

Joseph Turney  |  First Impressions 
Rating:
5.0

Tiffany Terry was fantastic and super helpful!

Kaitlyn Sindelar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Law  |  First Impressions 
Rating:
5.0

I checked out of my unit after using this space for a year. I moved to another state. At check and renting a truck, your staff was wonderful and so helpful. I had a lot of questions and needs and they were just perfect. You guys are top notch. I would absolutely recommend this facility.

Lori Quintana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keyahanna alexander  |  Overall Experience 
Rating:
5.0

Thank you so much! You guys were wonderful and I can't say enough about how accommodating you were. I really appreciated how kind your staff was and how fast they got me my unit when I called and needed it in an hour due to unforeseen circumstances with my original place. I will definitely use you guys again in the future and be sure to recommend you to anyone I know needing a storage unit! Thanks again!

Melissa Rucker  |  Overall Experience 
Rating:
4.0

Only issue is I could not figure out how to enter after hours. Need better signage and directions. I swiped my presence which was acknowledged but the doors wouldn't open

jay Knudson  |  Overall Experience 
Rating:
5.0

Storage facility is well maintained and very clean. I had no issues with the short time I used it.

Timmothy Kovach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura henkhaus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kennedy McKibbin  |  Overall Experience 
Rating:
5.0

John is a great agent and did a great job helping me. He answered all questions, he got me the supplies I needed and he took care of my reservation flawlessly. He is a great employee of Uhaul and takes great care of his customers. I can't thank him enough for all of his help. Great job. Thank you kindly. PN

Piero Notardonato  |  Overall Experience 
Rating:
5.0

The total experience was professional, friendly, and efficient. The facility is extremely well-maintained and very secure.

Priscilla Kolozsy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria temple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avia Lake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Overway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Becker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Beranek  |  Overall Experience 
Rating:
5.0

Very helpful and prices are very reasonably for a college student like me

Shakora stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Grillo  |  Overall Experience 
Rating:
4.0

Parking is a concern. Storage units are too tall to fully utilize.

David waters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Clark  |  Overall Experience 
Rating:
5.0

Tiffany and the Crew did a fantasist job! Impressive!

Andrew Epstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Perry  |  First Impressions 
Rating:
5.0

I love this facility and this staff!!!

Michelle Markowitz  |  Overall Experience 
Rating:
1.0

Reservations on the phone is a joke I was told I would have a 10/20/15 storage unit on the ground floor We get there and no reservations for any unit and was told no unit available. Ended up getting a 3 rd floor unit half way down a hall. I’m handicapped and this is gonna be hard for me . I’m very disappointed with reservations

Kathy Allen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon Briscoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLER MARLOWE  |  First Impressions 
Rating:
5.0

Staff were extremely helpful and went out of their way to show me to my storage unit. I would highly recommend U-Haul storage to a friend.

Travis Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Markowitz  |  First Impressions 
Rating:
5.0

Very positive customer service extended.

jose Valtierra  |  Overall Experience 
Rating:
2.0

I planned a move for 4:30pm Saturday - 4:30 pm Sunday. When I got there they said they had accidentally booked my truck for the next day so I had to have it back by midnight. I was moving into a storage unit so they told me the doors closed at 10pm, then they told me the big doors closed at 7:30pm. I had to rush all over my things over in 3 hours when I had planned with y’all 24. It was a very stressful experience. :(

rebecca heup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Brent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HESSON  |  First Impressions 
Rating:
4.0

I do wish more attention was paid to masking during the pandemic, as these are tight quarters in indoor facilities and very few people wore masks.

matthew vogt  |  Overall Experience 
Rating:
5.0

I 💘 u guys😘💕👏👏👏👏

Deborah Dowdell  |  Overall Experience 
Rating:
1.0

sucked

Kenneth Gentry  |  First Impressions 
Rating:
5.0

Nice staff. The facility is clean.

Satema Nettles Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Powell  |  Overall Experience 
Rating:
5.0

Thank you for making everything smooth sailing!

Samantha Pointer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Fox Jr.  |  Overall Experience 
Rating:
5.0

The young man named Dave was so nice and had all the information I needed and was kind . He seems to really take care of people -great customer service . It was my first time their and I though the building , my new storage unit was very clean. Theresa Morgan 6-22-20

theresa morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kameron Stott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bailey richards  |  Overall Experience 
Rating:
5.0

I’ve worked and moved a lot with this company. In Massachusetts, Virginia, Maryland and now Tennessee. The u haul storage facility on Fesslers dr in Nashville had the friendliest and most attentive staff. Ive interacted with 3 or 4 different team members at This location and was blown away by their friendliness and courtesy. My wife and I had to move a lot of items alone and the staff made it easy and seamless for us. They even complemented us on our hard work :) I’ll be a U-Haul costumer for life thanks to The manager (Tiffany) and her well run team!

john bryan  |  Overall Experience 
Rating:
1.0

This location is too small for all the traffic this location generates.. the customrr parking is almost non existent because of the 500 Uhaul trucks filling the lot. I literally waited on Fesslers Lane 10 minutes with my turn signal on before I could even turn into the lot. It was terrible experience.. And this is literally my third time having this same experience.

Vickie Nelson  |  Overall Experience 
Rating:
5.0

Most attentive U-Haul I’ve ever been to. The guys working there were courteous and very helpful with any and every need you have!!! This place ROCKS!!!

Stephanie Clayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alessandro Valdez  |  First Impressions 
Rating:
5.0

So far so good. Very clean, appears secure, Friendly and efficient staff

jose Valtierra  |  First Impressions 
Rating:
3.0

Customer service was good and professional .

VERONICA CHANG  |  Overall Experience 
Rating:
5.0

The staff is very helpful and super nice Facility is spotless Parking is horrendous with a uhaul trailer

charlotte swan  |  First Impressions 
Rating:
5.0

Tiffany does a great job.

Jerry Okane  |  Overall Experience 
Rating:
5.0

Very clean and comfortable access to store our things for a month or two as we move to a new house.

Daniel Huegel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex Pirtle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shayne Williams  |  First Impressions 
Rating:
2.0

I am sure this facility is even more wonderful than in my experience, but I was frustrated that the free month of storage for college students was not honored. Also, when I moved most of my things into the unit on 5/4/2020, the power to the facility was out and as such the elevators were not functioning. While this was not something that could be controlled by the employees, there were several times when staff members left the office empty. No moving help or discounts were offered because of the inconvenience.

Ashley Harris  |  First Impressions 
Rating:
4.0

Tiffany very freindly and helpful thanks to her for help and info

James T Carroll  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Hodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Miller  |  First Impressions 
Rating:
5.0

I really appreciate how professional your staff was during the aftermath of the tornado in Nashville. Thank you for all your help.

Samantha Barclay  |  Overall Experience 
Rating:
5.0

Dave was so helpful during the stressful moving process!

Emory Morrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonte Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gail henegar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Leonard  |  Overall Experience 
Rating:
3.0

Upon checking out my unit the staff was not very attentive. They acted as if we were bothering them. Due to Covid 19 there was no face to face interaction which was fine but they literally watched us stand at the door for several minutes and gave us the finger to wait longer. There was sign that stated to call but their phones were not working. The lady didn’t check my unit and basically told me I was good and she would email the documents which she never did. The next day another lady called and asked had moved out. I advised her my account was suppose already be closed as of yesterday. She explained that she would close it.

Shannikka Sherrill  |  Overall Experience 
Rating:
5.0

I thankful of y'all service this storage is tje best one i have ever been before

Cynthia Morris  |  Overall Experience 
Rating:
5.0

Tiffany is awesome! She helped in every way possible to make our move manageable in the midst of this health crisis. She not only worked well with us to explain how thing would work during the sales process, but she also worked well with our movers on move-in day. She made everything easy and go flawlessly! I will tell any other parents of students at the nearby Trevecca (TNU) campus to store their kids' extra items there at your facility with Tiffany. She truly went the extra mile and was great to work with. Give that girl a raise - she's worth it! Thank you, Tim Winde

Timothy Winde  |  First Impressions 
Rating:
5.0

Tiffany and Madison are by far the best representatives I’ve come across in the “storage unit industry.” They always went above and beyond to make sure I was happy with my facility. Thank you.

Wesley Mitchell  |  Overall Experience 
Rating:
5.0

Nicest storage facility i have ever been to

Robert Austin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHINWE UMEH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Journeay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRAD HERTZLER  |  Overall Experience 
Rating:
5.0

The staff here is excellent. They are always friendly and knowledgeable. The entire facility is sparkling clean. It could not have been a better experience.

Sam Graham  |  Overall Experience 
Rating:
5.0

Following the tornado, it was great to have a place to store my belongings until I found house. I felt relieved and appreciative for the free unit during my time of financial and emotional crisis. THANK YOU!

Carolyn Monroe  |  Overall Experience 
Rating:
5.0

Very very good

Antionne Gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashond jackson  |  First Impressions 
Rating:
2.0

The manager Tiffany was incredibly rude to me. She costed me an extra 1.5hrs on my move. When we originally came to the property with true friends, she said we were fine where we were. After the first hour, she was rude to my movers and me. She kept making them move the truck after my time had started. I understand the stresses of being a GM is being one myself, but that doesn't give the manager the right to yell and be rude to a customer that respectfully asks a question. Then she hangs up on me and refuses to give me a way to speak to her supervisor and continued to hang up on me for about 5-10 min. I mean she was incredibly rude. I will never use this location ever again. I don't understand why she was making my truck move all morning because she wasn't doing that on the night we moved in. I had to wait almost 2hrs to move in. That manager Tiffany needs some in depth customer service and anger management training. One of her associates even stated to me yesterday that Tiffany was going through a lot but it doesn't excuse the way she's been acting. I can't refer anyone I know to this location. If I do, they would act out after dealing with her.

Brandon Thomison  |  Overall Experience 
Rating:
5.0

I just wana say thank you very much ! I appreciate uhaul as a company and this particular location for being there and helping me and my family with not only 1 but 2 units during my struggles after my home was hit and destroyed by the tornado ,if it wasnt for the kindness that yall have offered and presented I wouldn't have had a place for anything .I did manage to salvage some stuff I was able to save more than I had expected ! So i again appreciate everything !

Josh Arroway  |  Overall Experience 
Rating:
5.0

You guys were so great. Having just went through a tornado and not knowing what to do, you guys helped me get a storage unit and were the absolute friendliest staff In the midst of pure chaos. Thank you from the bottom of my heart for your generosity. It helped relieve me of an immense amount of stress.

Candace Bradley  |  Overall Experience 
Rating:
4.0

Parking is an issue.

Terry Hartsock  |  First Impressions 
Rating:
2.0

I have a lot to say but I’ll run out of room. The parking and unloading area is so very inadequate, making the experience unbearable. This has been the worst experience I’ve ever had with U-Haul and would not recommend any Nashville TN U-Haul Storage to anyone. I have spoken to customer service about my experience with everything including the fact that the original facility in Nashville did not have a unit available for me even though I had a reservation and she saw it in the computer. I was there with a 26 foot truck and hired movers to empty it. She said there was nothing she could do and told me to try to get one at UHaul on Fesslers. I moved from 580 miles away and had to scramble to find a place to store my things. Costumer service offered a $30 gift certificate to use for any UHaul product or service.

Stormy Wolff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Cardenas  |  Overall Experience 
Rating:
5.0

All of the staff was kind and provided the information to enter, exit and all questions asked. I could have rented at another facility for less money but I have always had a good experience with U Haul and now using them for my storage in my new home state of Nashville.

Jane Stamper  |  First Impressions 
Rating:
3.0

Not enough parking

KAM KELLY  |  Overall Experience 
Rating:
5.0

Very polite, Helpful, and Professional Above All!

PHALON HAYNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Schaffer  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful! They explained clearly what the check-in procedures were and what we needed to do to pick up our things in the future. The provided dolly/flat beds were very helpful. We had a great experience while moving our things in!

Lindsey Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole fanelli  |  First Impressions 
Rating:
4.0

You need to have more flat carts available for moving (although to be fair, no one expected the tornado to wipe so many people out in Nashville). Also, it's better to explain that you have to swipe in TWO places to check out properly. But otherwise it's good.

John Pelley  |  First Impressions 
Rating:
5.0

This U-Haul self storage center let us store our stuff here for a month free so we could get back on our feet after the tornado. They were so nice and accommodating. We are truly blessed for uhaul during this time!

Kathryn Salmon  |  First Impressions 
Rating:
3.0

Though the lobby was busy because of the disaster, the staff was still able to be optimistic and helpful.

Ashley Claybrooks  |  First Impressions 
Rating:
5.0

Most phenomenal staff ever

CYNTREL LYONS  |  First Impressions 
Rating:
5.0

Staff was super friendly and walked me through the whole process. It was my first storage rental after a move and it couldn’t have gone any smoother. The 2 ladies who were working when I came in were both amazing. It was the end of the month and the place was packed with returns, rentals, locks having to be cut off, etc. I had reserved a unit that was way too small for what I had to store. They got me in the perfect sized unit and walked me through everything. Kudos to uhaul for hiring such amazing people! I was in hospitality management for over 20 years and the way these employees handled every situation in a super timely and professional manner was beyond impressive. I highly recommend this location!

Christopher Pruden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kerry adams  |  Overall Experience 
Rating:
5.0

Very helpful front desk. Tiffany was excellent. Nice clean facility. Safe.

Randall Leonard  |  First Impressions 
Rating:
5.0

I'm very happy with the customer service and their kindness I would recommend them to my family and friends also to anyone, Thank you so much 506 Fesslers lane U-Haul.

jerry Craddock  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff.

Angela Moore  |  Overall Experience 
Rating:
5.0

Tiffany was wonderful! We drove straight in from Chicago and needed a place to store our misc. items. She was very accommodating & very welcoming. What a great welcome, introducing us to TN. Thanks!

Robert Muir  |  First Impressions 
Rating:
5.0

Staff was very helpful, patient and friendly. Storage facility clean and easy to navigate.

Dara Sliwinski  |  First Impressions 
Rating:
1.0

If customer service is key to existing and potential customers or business, then the young lady named Madison truly dropped the ball with the way she handled my check in. She was unprofessional.

christina smith  |  First Impressions 
Rating:
5.0

A very easy process to rent a storage unit. The staff was very helpful and the facility is very clean and seems very secure.

Beth Anderson  |  First Impressions 
Rating:
5.0

I was very happy from the very first time I spoke with the Manager Tiffany. She was very helpful and professional. The facility was in excellent condition and very secure.

Enrique Ramirez  |  Overall Experience 
Rating:
5.0

very informative!!!!!!!

Chicqutar Calloway  |  First Impressions 
Rating:
5.0

Love is in air love this place Tiffany n staff r great in today's society u just don't find this kind of service u need to give them all a raise 🕺💃$$$✌️

Marty Shankland  |  Overall Experience 
Rating:
5.0

Awesome. Very pleasant experience.

Joshua Mullen  |  First Impressions 
Rating:
2.0

Wasn't 24 hours access

Robert Swift  |  Overall Experience 
Rating:
3.0

the facility as a whole

arhtea anderson  |  First Impressions 
Rating:
5.0

This was my first time renting a storage unit and I felt like they had great amenities. Usage of the carts and elevators made the moving process easy. I felt very safe storing my personal belongings.

Jessie Moore  |  Overall Experience 
Rating:
5.0

Satisfied

Nikki McKenzie  |  Overall Experience 
Rating:
1.0

Truck was not suited for a long drive.. check engine light went on and off. Had to jam a roll of paper towels between the seat and door to stop the door rattle. Cargo door was hard to close. plus more

KAM KELLY  |  First Impressions 
Rating:
5.0

Everything was great,.

Thomas Strandquist  |  Overall Experience 
Rating:
5.0

This was a great facility! Everyone was so nice and the staff was incredible.

Jocelyn Matics  |  Overall Experience 
Rating:
5.0

Great experience. I'm a young woman and was going to the unit I was renting by myself quite often. Never once did I feel unsafe. Everyone I interacted with on the staff was helpful and friendly!

Alexandra Joyce  |  Overall Experience 
Rating:
5.0

Awesome Service! Thank you!!!

Ryan Terrell  |  Overall Experience 
Rating:
5.0

Great manager!

Brandy Wolverton  |  Overall Experience 
Rating:
3.0

Its was good but i basically had to attempt to return the truck to 3 different locations but everything is returned thank u

Khaliss Boggan  |  First Impressions 
Rating:
5.0

Everything was perfect

Frederick Gaudreau  |  Overall Experience 
Rating:
5.0

Great experience - very professional - a high recommend - very impressive facility and Tiffany sure knows how to run it

John Rowan  |  First Impressions 
Rating:
5.0

Staff was great and very easy move-in as well as checkout! Would definitely use this facility again.

Veronica Robbins  |  Overall Experience 
Rating:
5.0

Staff is incredibly helpful!

Amanda Cooper Cline  |  Overall Experience 
Rating:
1.0

Make sure to get your reservation complete and call the location to verify it is there before moving!!! If I am charged twoce for 2 different storage units I am going to be highly upset!!!

Jill Kantner  |  First Impressions 
Rating:
5.0

Tiffany was very helpful and understanding of my storage situation. Thank you and highly recommend this location for those who want good customer service.

Wesley Mitchell  |  First Impressions 
Rating:
5.0

Thank you to Madison!!!! We came in with low spirits. We were put in a really bad situation with our new home. Madison helped us out and was wonderful. They recently dropped their prices!

Ryan Terrell  |  First Impressions 
Rating:
5.0

i have been to three locations in nashville in the last week the service has been above averagea at those locations

alphonso myles  |  First Impressions 
Rating:
5.0

Just needed a storage space for about two weeks. Very friendly, helpful people. Top notch.

Ken Shirek  |  Overall Experience 
Rating:
5.0

This U-Haul facility was very clean. The staff and owner were exceptionally helpful and kind. I used the 1 month of free storage after renting a truck, and it was well worth it. Thanks!

Ansley Mcalister  |  Overall Experience 
Rating:
5.0

Very good service

sandra byner  |  First Impressions 
Rating:
3.0

The company had great storage options, but lacked in the parking/load and unload zones.

Joshua Willmore  |  First Impressions 
Rating:
5.0

Helpful cuerdeus.all good👍

Larry Gillespie  |  First Impressions 
Rating:
5.0

Everything was amazing!

sarah jones  |  Overall Experience 
Rating:
5.0

Thank you

David Hyde  |  First Impressions 
Rating:
5.0

Easiest and most low maintenance storage i've used. friendly and informative staff.

Kaeli Spence  |  Overall Experience 
Rating:
4.0

It took over an hour to set up storage due to the printer and cc reader not working on one of the computers. She moved the card machine and it deleted my information so we had to start over again.

Margret George  |  Overall Experience 
Rating:
5.0

My storage experience was easy and stress-free. Thanks U-Haul Moving & Storage!

Skylar Johnson  |  Overall Experience 
Rating:
5.0

Excellent storage experience!

Susan Beranek  |  Overall Experience 
Rating:
5.0

Tyler C. Was BEYOND excellent!

Kameron Stott  |  First Impressions 
Rating:
5.0

Bianca (Saturday morning shift) was incredibly helpful and friendly. While the loading/unloading zone is very small, I am glad I chose this location

Amanda Cooper Cline  |  First Impressions 
Rating:
5.0

One suggestion: There should be a way for the person on duty to reset the elevators when the power goes out on the weekends - my husband and I were stuck in one on Sunday afternoon!

YoKasta Langford  |  First Impressions 
Rating:
5.0

Tyler was extremely professional, communicated everything I needed to know clearly, and despite being the only staff on, managed to help multiple clients efficiently.

Janet Touma  |  Overall Experience 
Rating:
5.0

They were so pleasant and helpful. The facility is also new and very clean.

sarah jones  |  First Impressions 
Rating:
5.0

Nicest UHual storage facility that I have encountered. Exceptionally clean and easily accessible. Parking lot could be bigger through for turning around w/ trailers, etc...

Wilson Vaughan  |  Overall Experience 
Rating:
5.0

Ms. Terry (the local owner) is always there...and like any business big or small it shows. Not only in operations and facilities, but in a passion to obtain/retain your customers. Love it.

Ryan Terry  |  Overall Experience 
Rating:
4.0

Convenient and staff was very accommodating!

Janice Hall  |  First Impressions 
Rating:
3.0

The elevator at this facility is absolutely horrible to work with. Something needs to be done to make it easier for everyone to move stuff up and down.

Mark Foley  |  Overall Experience 
Rating:
5.0

Fantastic facility!

Virginia Cole  |  First Impressions 
Rating:
5.0

My rep was awesome. He really made my experience better

Melissa Woods  |  First Impressions 
Rating:
5.0

This storage facility is easy to access from all neighborhoods around Nashville. The parking is somewhat tricky but no other complaints. The building is new and very clean and well-maintained.

Sarah Button  |  Overall Experience 
Rating:
5.0

The facility is well taken care of and a pleasant atmosphere.

Marisa Pollock  |  Overall Experience 
Rating:
5.0

The staff were so welcoming and acting professionally, and the place was very clean and well organized. Thanks a lot for everything.

salar ali  |  Overall Experience 
Rating:
5.0

This place is top notch. Highly recommend!

STEVE MITCHELL  |  Overall Experience 
Rating:
5.0

Everyone was helpful!

Lena Hudson  |  Overall Experience 
Rating:
5.0

Katrina was fantastic. She saved our bacon after we were unable to move into our new apartment and needed somewhere to store everything we owned. She was friendly and professional.

Colin HENRY  |  First Impressions 
Rating:
5.0

The staff were respectful and professional and very helpful.

salar ali  |  First Impressions 
Rating:
5.0

Tiffany was so nice when I called from Virginia. She was very helpful and made reserving the right size unit from afar every easy.

Skylar Johnson  |  First Impressions 
Rating:
5.0

Tiffany and her crew are amazing!!! They offer the best customer service I have ever experienced in the past 15 years of dealing with uhaul! Best uhaul location ever!!!

jason alston  |  Overall Experience 
Rating:
5.0

Great

Louis Cook  |  Overall Experience 
Rating:
5.0

Bianca was very friendly and helpful with all our needs. The rest of the staff was friendly as well. Great experience!

Joesph Rogers  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional.

sallie walton  |  First Impressions 
Rating:
5.0

Amazing service! Tiffany provided is with great customer service!

jason alston  |  Overall Experience 
Rating:
5.0

It as great!

Brian Beach  |  Overall Experience 
Rating:
5.0

Would use again! Very Friendly

Andy Van Wagnen  |  Overall Experience 
Rating:
5.0

I mainly interacted with one of the managers, but she was absolutely lovely and helpful.

Katlyn Vacanti-Mitchell  |  Overall Experience 
Rating:
5.0

Everyone was very nice and always happy to help. Thanks 😊

Sara Poston  |  Overall Experience 
Rating:
5.0

The young lady that helped me was very awesome had very good customer service would hire her in a heartbeat

willie carter  |  First Impressions 
Rating:
4.0

Building was spotless. Staff was gracious and helpful. Thanks to Ms. Terry for all the help.

Earl Evans  |  First Impressions 
Rating:
5.0

Very professional and great customer service

Katherine Mendez  |  Overall Experience 
Rating:
4.0

excellent customer service + very nice facility! Had issues w/ elevator freezing up. Get WiFi for online truck return- service is poor under the covered lot. Give units closer to elevator! Many open..

ERIN O'DOWD  |  First Impressions 
Rating:
5.0

Service was fast and employee was very nice and friendly plus helpful!

Nancy Butler  |  First Impressions 
Rating:
5.0

This was the best storage place. I wish they had one in Cali

MARGARET GONZALES  |  Overall Experience 
Rating:
5.0

Great experience..thank you for the help getting settled here in Nashville

matt Gurule  |  Overall Experience 
Rating:
5.0

Great service

Haorld Shaw  |  First Impressions 
Rating:
5.0

Have had the most excellent service from this business. Extremely helpful and friendly ☺️

Sara Poston  |  First Impressions 
Rating:
5.0

Pleasant experience and professional staff.

Yolanda Green  |  First Impressions 
Rating:
5.0

Great service!

Mark Currier  |  First Impressions 
Rating:
5.0

Employees were helpful and knowledgeable.

michael hurst  |  First Impressions 
Rating:
5.0

Everyone here was extremely helpful and the facilities were very clean and state-of-the-art.

Christopher Coke  |  First Impressions 
Rating:
5.0

She was cry informative professional and polite. Left me with no questions to ask .

Katherine Mendez  |  First Impressions 
Rating:
5.0

Uhaul made it a very smooth transition for me.the storage facility is immaculate, clean, well lit & safe! Tyler customer service was excellent! He was very knowledgeable, nice & never put me in a rush

Rukiya Bates  |  First Impressions 
Rating:
5.0

I was amazed at how clean, how modern, how organized the place was. The manager Tiffany is awesome.

Julianna Tworek  |  First Impressions 
Rating:
5.0

It would be nice if they prorated a refund when you get out before the deadline because, let's face it, storage is expensive.

Lon Carter  |  Overall Experience 
Rating:
5.0

Tyler and the rest of the staff we're awesome but if you have to talk with the over flow people then they do not know what they are talking about

Andrea Preciado  |  First Impressions 
Rating:
5.0

Outstanding customer service!😊

marita GRANBERRY  |  First Impressions 
Rating:
5.0

I definitely would recommend your storage facility to anyone I know who needs your services. The location was easy to access, the covered loading/unloading area was great, and the operation was aweso.

Scott Tierno  |  Overall Experience 
Rating:
5.0

Excellent facility. Nice people. Convenient to the 40

James Azzarito  |  Overall Experience 
Rating:
5.0

Literally do not know what I would do without this specific place. I have nothing but the best to say.

Michael Browning  |  First Impressions 
Rating:
1.0

They lie, cheat, steal. I would NEVER EVER EVER recommend to anyone.

sharon martin  |  First Impressions 
Rating:
1.0

They lied and claimed things were broke and it was not. Charged more for gas, but I filled it back up to where it was when I rented it. They had rental time wrong. They spelled my name wrong as well.

sharon martin  |  Overall Experience 
Rating:
5.0

Really a fantastic facility, and they were on top of looking after my unit. I would absolutely use this location again for storage. The staff went above and beyond.

julia Sutherland  |  Overall Experience 
Rating:
5.0

This was our first time using a storage. And the employees made us feel like family. Keep up the good work.😁

tonya young  |  Overall Experience 
Rating:
5.0

I don't have my papwerwork but the gentleman that helped, Tyler?, was awesome. He explained everything effectively and helped us get a location that would help with our short term situation.

Brandon Bogle  |  First Impressions 
Rating:
5.0

Everything was great

Dail Weaver  |  Overall Experience 
Rating:
5.0

Wonderful move - in experience !!!

Anthony Wells  |  First Impressions 
Rating:
5.0

A beautiful facility, Tyler was so helpful. Made it all so very easy and stress free! Thank you -

julia Sutherland  |  First Impressions 
Rating:
5.0

Taylor was amazing and totally patient with me. Thank you for a great experience for my first time in Nashville, Tennessee!

Ticoria Wagner  |  First Impressions 
Rating:
5.0

TIffany did a great job

TONY LANNOM  |  Overall Experience 
Rating:
5.0

Great place, only left due to finding a unit closer to my job and a bit cheaper.

NSILO TURNER  |  Overall Experience 
Rating:
5.0

Thank you for helping me.

STACEY KLINGER  |  Overall Experience 
Rating:
5.0

I will always use U Haul services. Staff very helpful and knowledgeable about their equipment.

SHERRI ANN MCCARTER  |  Reservation 
Rating:
5.0

This was clean, well-lit, and secure. The thing that stands out is the friendliness and helpfulness of the staff.

Lawrence Stone  |  Overall Experience 
No reviews have been submitted for this location.

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