Customer Reviews for U-Haul Moving & Storage of Morningside

3,061 reviews

1501 E McGalliard Rd   Muncie, IN 47303

(765) 212-3314

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 212-3314

1501 E McGalliard Rd
Muncie, IN 47303

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ariah f.  |  First Impressions 
Rating:
5.0

Nothing.

Tanis L. 
Rating:
5.0

Easy, efficient service

Ron C. 
Rating:
3.0

The UHAUL barely had enough fuel to get to the gas station, the cab wasn't clean

Clayton H. 
Rating:
5.0

Very friendly and great customer service.

James B. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
2.0

Customer did not leave a comment.

Jia H. 
Rating:
5.0

Had difficulty starting vehicle. Check engine light was on intermittently. Trailer light was on even though no trailer was attached. Staff was great!!!!

Gay B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya J. 
Rating:
5.0

I didn't have any problems, lady at desk was helpful and I was on my way, lots of equipment and space at this location.

Bruce T. 
Rating:
4.0

I was upset to see that I was charged for an additional 12 miles on the one way drop off. I had to take a unit from a secondary starting point due to unit availability. The distance traveled from this pick up location to the originally requested pick up location accounted for the additional charge. I was not aware of a limited number of miles available for the one way drop off. More questions will be asked before my next rental.

Louis L. 
Rating:
5.0

Customer did not leave a comment.

Donna W.  |  Overall Experience 
Rating:
4.0

I have rented from this location several times with no issues. I scheduled my pickup time a few days in advance which allowed ample time to prepare for pickup. When I arrived, I had to go out to the lot to get the truck and load the moving dolly into the back myself; the dolly should have been loaded in the back and the truck ready when I arrived. I am not sure if this was the result of a policy/procedure change or if it was the person working that morning. Either way it was not the type of customer service I expect and have always received previously from this location.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

kliklok M. 
Rating:
5.0

Service and equipment was great!

Austin B. 
Rating:
5.0

Service is good highly recommended

Brian P. 
Rating:
4.0

I would have put excellent except when I was getting my things out of the unit, I had came in through one of the garage doors and an employee came and complained about the door being open. He said something about a different individual hitting it and that it was out of order and the other garage door wouldn’t open for me to be able to get my stuff out easily.

Shirley D.  |  Overall Experience 
Rating:
5.0

The app was very cumbersome to use for check-in. Took a long time and had to call twice to confirm.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

patrick T. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS H. 
Rating:
5.0

I've never been to such a large Uhaul store before. Literally anything you could need for moving is there. Great location- easy in easy out.

Michael M. 
Rating:
5.0

I had excellent service from pickup to drop-off. Great location!

William D. 
Rating:
5.0

Customer did not leave a comment.

rex P. 
Rating:
5.0

Customer did not leave a comment.

Samantha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Look at your pricing/policies for trailers. An open trailer should not cost $350 for a one way trip. I also should not be required to rent it for four days at that cost. If I only need it two days, why do I have to pay for four days? Two days would be half the cost. Seems like slight scam.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Very nice staff and they came out to me , I didn't even have to go inside.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Nothing

patrick K. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Very impressive location. Excellent system.

Brett H. 
Rating:
5.0

The staff member I worked with (Isabella) was extremely helpful and professional. I will use this location when I need to rent a trailer or truck. Perfect experience!

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Davon H. 
Rating:
2.0

Was fine with most of it until there were cockroaches on the carts and a bedframe covered in bed bugs and you guys say it's pest free I really pray I don't get any bugs from your storage I told the staff and they acted like no biggie and let the bedframe and stuff stay covered in bugs it's disgusting and paying that kind of money y'all should be way more clean and make sure your customers don't leave with bugs bc you don't really offer much protection for that it's like false advertising when you say pest free and there are pest I took pictures and everything bc I was so thrown off and grossed out by it

Gary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Lynn L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Brena B.  |  First Impressions 
Rating:
5.0

Isabella and the other attendant that helped me were excellent. They should get a raise. Thank you.

John A. 
Rating:
4.0

Be clean on timeframe. I rented at 4pm and when I check it in after hours approximately 11pm it charged me for 2 days??

JANICE H. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Muncie IN has the nicest staff, The store is kept very clean and the customer service is 5 star!

Scott C. 
Rating:
5.0

Easy to reserve and pickup trailer

Michael P. 
Rating:
5.0

The woman that helped me was wonderful!

Connor P. 
Rating:
4.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Staff friendly and very helpful.

CHARLES H.  |  Overall Experience 
Rating:
5.0

The agent was friendly and smiled a lot. The efficiency of the process is appreciated and the prices are fair

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

mellisa J. 
Rating:
5.0

Customer did not leave a comment.

Letia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin B.  |  Overall Experience 
Rating:
5.0

Great service and has carts to use

CHARLES H.  |  First Impressions 
Rating:
5.0

Very friendly and easy to return

Charles H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

EXCELLENT SERVICE

KENNETH LEE A.  |  Overall Experience 
Rating:
5.0

This U Haul location is excellent. Good staff, clean and easy.

Michael G. 
Rating:
1.0

Customer did not leave a comment.

Shawnnetta S.  |  First Impressions 
Rating:
4.0

None at this time

Jeannette C. 
Rating:
4.0

Make sure to check tire pressure before renting out a vehicle and then do charge extra for a low tire when you guys left it that way

Millenda M. 
Rating:
5.0

Can't think of anything

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Lynette C.  |  Overall Experience 
Rating:
3.0

But this one thing and then cause I'm tired of typing there you go hang now I can just talk like a robot Lali Lali, Lali, Lali, Lala la la la ha ha ha ha OK. Get that thing out of the way for I can read it before I submit it, OK submit.

Lawanda B. 
Rating:
5.0

Customer did not leave a comment.

CINDY L. 
Rating:
4.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

ben M. 
Rating:
5.0

When we got there there was only one employee working so I felt bad for them. There was a line. She was polite and didn't make us feel rushed and was very pleasant. I always have a good customer service experience here. Just should prob have more workers on a Saturday morning

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
4.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Dirk H. 
Rating:
5.0

Great storage facility. Climate controlled, restrooms, and luggage dollies set this one apart from the others. Not to mention an on site office with more than adequate hours.

ANDREW W.  |  Overall Experience 
Rating:
5.0

Work done right and on time

Jay J. 
Rating:
3.0

The facility itself is very nice. Garage pull-in for unloading is awesome. Carta are in good shape and always seem to be available for moving your stuff. The floor plan could be better makes on each aisle, but there are huge maps around to help you figure out where you are going. I would have preferred 24 hour access, but that is an additional fee. When I rented the unit, the young man getting it all set up did not communicate well that they do not have actual 10x20 units. So, I did not ever got the memo that they gave me two units. When I went to clear it all up, my message did not make it to the manager to get handled the first day and the second day that I called the person that answered the phone was rather rude. I have almost always had great interactions with the staff at this facility. However, after yesterday morning, I won’t go back.

Cheryl G.  |  Overall Experience 
Rating:
5.0

Great staff

benny C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Kameron G. 
Rating:
1.0

Customer did not leave a comment.

Patricia K. 
Rating:
1.0

Very rude and very slow. They acted like they didn't want to help me!!!!

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryce H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Service was Impeccable

Brian P. 
Rating:
4.0

The truck we got was an older one and the seats could benefit from some repair. Otherwise it ran well and we had no other issues.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

charles R. 
Rating:
5.0

Wonderful experience; the young lady who helped me was so kind. Will highly recommend this U Haul rental facility. Thanks again so much for being so helpful!!!

curt J. 
Rating:
5.0

Everything was clean and everyone was friendly

jim M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

nothing..... a great place,one of the best around...

Fred W. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Customer did not leave a comment.

heidy B. 
Rating:
5.0

Great experience, kind staff, seamless check in and out

BRIANNA G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
1.0

Terrible management. Had to move out of state due for work and couldn’t get my stuff out of my unit and explained to them my situation and they couldn’t care less. Never again. Seen roaches everywhere and other bugs also.

Cody W.  |  Overall Experience 
Rating:
2.0

Had to call the 800 number couldn't get app to work. Took a hour using 2 phone to check out truck.

Leonard A. 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Randall B.  |  Overall Experience 
Rating:
5.0

All good.

Jim B. 
Rating:
5.0

I had an excellent experience with this U-Haul location.

LEON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
3.0

Charged an extra day ($72.00) for being 2 hours past the drop off time….its not good customer service on U-Hauls part, especially when it is not a peak time/season for rental trucks and there were six 15' trucks in the lot waiting to be rented. I have used U-Haul many times over the past 15 years and never had this issue. U-Haul must be hurting for money….its not a good look.

Greg E. 
Rating:
5.0

Honestly, it was very convenient. Very secure building.

Laura L.  |  Overall Experience 
Rating:
3.0

When I went to rent the truck, the girl that saw us acted irritated that we arrived later in the evening. Although, I did not hear her, her lips and facial expression appeared to use the F word. The u-haul roof leaked, the entire morning and day rained during our move and got our furniture wet. The steering wheel was sticky and made my hands really sticky on my drive home. I had to clean it when I got home. The back tailgate overhead door was very hard to open. Overall, not impressed with the quality of my vehicle. I was charged for $15.75 gasoline that I feel should not have been due to the inconvenience of the leak and dirty steering wheel. One of the tires seems low pressure but I did not check it. When I returned my rental an employee was on her cell phone talking to a boyfriend or ? She didn't even acknowledge that I walked inside.

lisa T. 
Rating:
5.0

This is the most organized, efficient and clean UHaul facility I have ever experienced. The representative was knowledgeable about the computer system and both checkin and checkout were simple.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

SARA A. 
Rating:
5.0

Customer did not leave a comment.

Marlene M. 
Rating:
2.0

Either have furniture and appliance dollies available or don't make it an option to reserve that equipment. Had to scramble and find someone to help move things we could've done ourselves w a dolly. Returned truck on Sunday 11/12, received a call Monday 11/13 asking when I was going to bring the truck back. She told me it was due Monday by 1pm. No, it was due Sunday and it was returned on Sunday. Too much incompetence. I did appreciate my mileage charge being dropped 20 cents for the inconvenience regarding the dollies BUT I WOULD'VE RATHER HAD THE EQUIPMENT I RESERVED.

Constance C. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

To be open on time when yiu are to open at 9am on a Sunday.

Marcy B. 
Rating:
5.0

Customer did not leave a comment.

Derrick w.  |  Overall Experience 
Rating:
4.0

None

debra l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brien S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOYA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabella J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy D.  |  Overall Experience 
Rating:
2.0

There were many times I killed cockroaches crawling on the floor throughout the building. I even had one cockroach in the floor of my unit. I was devastated. Theres always a lot of gnats in the building too. I would not recommend.

Cody S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

athena D.  |  First Impressions 
Rating:
5.0

Love how easy it was to move in and move out

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi K.  |  Online Move In 
Rating:
5.0

Fast and friendly!

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and courteous.

Traci B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen T H.  |  Overall Experience 
Rating:
5.0

We needed a local truck rental, short term storage for my son moving out of his house at the end of the lease term. Short term storage was needed before he could move into his new rental house before school started. We rented a truck as well for moving out of the storage unit and moving into the new house. The staff and facility at your Uhaul Morningside of Muncie, IN are great!! They were very knowledgeable, friendly and made the whole process easy. Definitely a 5 star, highly recommend. Thank you!

joe p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leland V.  |  Overall Experience 
Rating:
5.0

Friendly staff. Quick and efficient

Dennis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheri t.  |  Overall Experience 
Rating:
4.0

The only complaint I have was the difficulty trying to reach staff at this location by phone. It seems I was always transferred to a corporate office and they weren't always able to answer my questions.

Natalie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris F.  |  Overall Experience 
Rating:
5.0

Every associate was friendly and professional

Dorothy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

The staff is amazing! They are so kind and friendly!

LAURA B.  |  Overall Experience 
Rating:
5.0

Great experience with summer storage for our college daughter! Thank you

tanya J.  |  Overall Experience 
Rating:
1.0

ceiling tile fell and my storage unit got wet ruining an antique couch

kylen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy M.  |  First Impressions 
Rating:
5.0

Excellent Customer Service And Excellent Clean and well kept Facility

Tina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUPESI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
5.0

Very clean, safe feeling facility. The lock was inside as stated. Really good experience here.

Laura L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  Online Move In 
Rating:
5.0

The instructions to first access the storage unit was very confusing. I didn't understand that I had to enter my code to check in so the alarm doesn't go off as well as checking out.

Alexandria C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tiana c.  |  First Impressions 
Rating:
5.0

Fantastic operation & facility. This time need a storage unit & truck to move my son out, store it for a short time, then move him out of the unit & into his new house for school. Haley was absolutely great in answering my questions & concerns about the unit rental & insurance. Fantastic, friendly, helpful efficient service. Top notch! Thank you.

joe p.  |  First Impressions 
Rating:
5.0

Staff is professional, friendly & helpful. They do a great job.

Timothy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariana G.  |  Online Move In 
Rating:
5.0

I appreciated the ease of access, and also the building map to guide me in finding the unit. That was a nice touch.

Steve L.  |  Online Move In 
Rating:
4.0

We had a good experience. A few things would have helped us out. 1. Not having a promotional trailer parked in 1 of the 2 loading/unloading bays. 2. More carts to use.

Daniel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isaac J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emeline S.  |  Overall Experience 
Rating:
5.0

They have been so helpful and everything seems very clean

Lisa W.  |  First Impressions 
Rating:
5.0

Great service. Quick, easy, and affordable!

cameron C.  |  First Impressions 
Rating:
3.0

These answers below to the pick up. Was not very happy with the drop off. I do not have any kind words for them

kris a.  |  First Impressions 
Rating:
5.0

All the Staff have always been helpful when needed. The Manager Sarah has always reached out & is a very hard worker. I’ve been with uhaul storage for a couple years. Every time I’ve been there in day hours. She’s out there working rite beside her employees. I will highly recommend u haul storage. I already do. Thanks for keeping my belongings safe & secure.

Kandi T.  |  Overall Experience 
Rating:
5.0

The guy who did the reservation set it up for pickup at a place that wasn't open. The guy were I got the truck and his daughter that works at the U-haul on McGalliard Rd, were very helpful and very friendly.

Tamera C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheylene H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE N.  |  Overall Experience 
Rating:
5.0

Great staff!

Corinna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLA S.  |  Overall Experience 
Rating:
5.0

As far as storage companies go, this u-haul location is the only one I'll use.

KENNETH M.  |  Overall Experience 
Rating:
5.0

The staff in this location are exceptionally helpful, friendly, creative.

Christopher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Moving into the storage unit was very easy. I liked the convenient carts to make taking my stuff from the truck to the unit faster and easier.

Kaleb R.  |  Online Move In 
Rating:
5.0

The associate was helpful and walked us to the facility’s doors. She gave us a map and explained hours and charges

Jamie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris F.  |  First Impressions 
Rating:
5.0

I wasn't sure how to get into the building to find my unit, couldn't understand the map that was sent to me, so I asked a worker and she was very helpful explaining it to me and said if I had any issues with getting into building to push the help button on keypad to open overhead doors and she came to help me in ...

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory T.  |  Overall Experience 
Rating:
5.0

Great customer service.

Shawn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARVEY M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Great staff, great experience.

KENNETH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally j.  |  Overall Experience 
Rating:
5.0

The best customer service I have ever experienced. The manager and employees went above and farther to help us in a difficult time. Truly Saints they are!!! Thank You very much!!! Your all family now...

Matthew B.  |  Overall Experience 
Rating:
5.0

Thanks Sarah shows good customer service skills

Cynethia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley S.  |  Overall Experience 
Rating:
4.0

We had to supply 5 different phone numbers and 2 different points of contact. How do people who have only 1 phone and are alone ever rent a storage space? I realize you want security and confidence that you'll be paid, but 5 phone numbers? A little overkill.

Melody D.  |  First Impressions 
Rating:
5.0

Employees were always helpful, especially Sara, the manager. I was never nervous about entering the facility alone; it was very well lit. Highly recommend!

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jereen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shealyn o.  |  First Impressions 
Rating:
1.0

The storage unit was fine and sufficient for my needs however my issue is with the billing system. Charging a $15 late fee one day after the due date and then a second $15 late fee 12 or 13 days later along with being sent a threatening email that there would be a $50 lien placed on the unit and the items sold to cover cost in my opinion is a bit harsh and for that reason I removed my items and closed out my unit and went to a different facility and will NOT recommend uhaul to anyone ever

tom m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

crystal g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
5.0

Excellent and very helpful good customer service everyone is so helpful

Michelle B.  |  Overall Experience 
Rating:
5.0

Very friendly and very well they have excellent customer service

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dakota b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon G.  |  Overall Experience 
Rating:
5.0

Everyone at the Morningside location in Muncie are great. The service has been wonderful. I would suggest to whomever handles the website and online reservation to allow the location to add notes. I had lost my access code and didn't find out until move out that I could have obtained an access card.

Christina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle P.  |  Overall Experience 
Rating:
5.0

Super pleased with your team, they are so helpful and knowledgeable. I had been coming for a few weeks ahead to purchase boxes and they were always helpful to carry them to my car.

Karla H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara N.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff! Always accommodating and helpful! Thank you all for your kindness!

SHARON B.  |  Overall Experience 
Rating:
5.0

Good

phillip d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan w.  |  Overall Experience 
Rating:
5.0

The day I vacated the unit, I was charged for another month. I would like a refund for that.

Phyllis T.  |  Overall Experience 
Rating:
5.0

Perfect solution for us. We haven't closed on our house but still needed to start our jobs. This facility helped us store our belongings after our 600+ mile move until we finally get into our new home.

KALEN O.  |  First Impressions 
Rating:
2.0

The major problem has to do with the garage doors not working in the back. I came out many times to bring stuff and then get stuff after I moved, maybe 1/5 times did it work. I was alone and have a disability so bringing the cart outside to load my car was not possible for me.

Colleen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ceaser C.  |  First Impressions 
Rating:
4.0

I interacted with a number of the staff at the Muncie location, including Sarah the manager. Each person was helpful and accurate with the information provided. If I need storage space in the future, I will definitely consider them!

DIRK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Units are very clean, passage ways where always clear. They had a service door issue, so the two unloading bays in the back was cut down to one. Other than that, the staff was friendly and always helped when asked. I will definitely reuse the facility if i ever need again. Thank you!

Roger A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie M.  |  First Impressions 
Rating:
5.0

Sara is a great manager and goes above and beyond devoting her time to Uhaul. Even after hours she made herself available and was always there with a smiling face and a great attitude. She’s an asset to your company and made me want to use Uhaul again for my future needs!

Jared Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna b.  |  Overall Experience 
Rating:
5.0

I had lost my key and messed up my billing and contract. The team was so incredibly helpful and nice helping me sort through everything. I am so grateful!

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malline M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVEY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleigh R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan W.  |  First Impressions 
Rating:
5.0

Thank you for being there when you are needed!

ROY M.  |  First Impressions 
Rating:
5.0

Great Customer Service

Carnita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Great customer service

James C.  |  First Impressions 
Rating:
3.0

We had issues with the alarm going off each time we opened the unit. They only had it fixed once out of the 5 or 6 times we accessed the unit. Also, only one garage door worked the whole month.

Kimberly D.  |  Overall Experience 
Rating:
5.0

Love the olace

Lynette S.  |  First Impressions 
Rating:
5.0

The staff was awesome. So nice and so helpful.

Maribeth W.  |  Overall Experience 
Rating:
5.0

You're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.

james p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony b.  |  Overall Experience 
Rating:
5.0

So easy to use and great staff

Tanya W.  |  First Impressions 
Rating:
2.0

The storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.

Shraddha S.  |  First Impressions 
Rating:
3.0

Need bathroom fixed

Angela J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Essince S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Y.  |  Overall Experience 
Rating:
5.0

The place was clean and staff was helpful

Bruce S.  |  Overall Experience 
Rating:
5.0

Staff is wonderful - very friendly & knowledgeable

Timothy M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful!

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

clyde S.  |  First Impressions 
Rating:
4.0

The only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..

Summer B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adison M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjon N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Emily T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karol H.  |  Overall Experience 
Rating:
4.0

The only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.

DIRK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda s.  |  Overall Experience 
Rating:
5.0

Excellent service,store manager is awesome all the staff is awesome thank you

sherry e.  |  First Impressions 
Rating:
5.0

As usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.

Anita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annedillia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  Overall Experience 
Rating:
5.0

Great service

scott P.  |  First Impressions 
Rating:
5.0

Very smooth process. Excellent

Hermanda G.  |  First Impressions 
Rating:
5.0

Pretty good.

Riley D.  |  Overall Experience 
Rating:
5.0

Very helpful

alvine n.  |  First Impressions 
Rating:
5.0

The bathroom was locked.

Kelly G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID STUART A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LARRY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanndra r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Better rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.

Joyce M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emma H.  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility!!!

Dee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Very Happy!!

PEGGY G.  |  Overall Experience 
Rating:
4.0

Always room for improvement

Lowell M.  |  First Impressions 
Rating:
1.0

I’m calling corporate Monday to see what I can do about getting refunded

Meagan C.  |  Online Move In 
Rating:
5.0

Very smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.

Bennie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zhuling p.  |  Overall Experience 
Rating:
5.0

Great staff, will always use this location

Dexter F.  |  Overall Experience 
Rating:
4.0

Friendly and helpful.

Kreg S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Nothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.

Chad J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Satisfied customer

Andre F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andreana S.  |  First Impressions 
Rating:
5.0

Sarah, the manager, was extremely helpful and explained details of the rental clearly.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanie w.  |  Overall Experience 
Rating:
4.0

Sarah is amazing …she always goes above and beyond customer service needs

Tracie J.  |  Overall Experience 
Rating:
5.0

Muncie store manager Sarah is amazing!!! Super friendly and very helpful.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!!

PEGGY G.  |  First Impressions 
Rating:
5.0

Great staff. Thankyou

jennifer c.  |  Overall Experience 
Rating:
5.0

The staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.

Kreg S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Great friendly staff.

Debora S.  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.

DAWN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Excellent service

Gary C.  |  Overall Experience 
Rating:
4.0

I do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle

brenda s.  |  First Impressions 
Rating:
5.0

Very friendly and helpful young men and woman

sally j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaheeda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiersten T.  |  Overall Experience 
Rating:
5.0

Sarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.

Anita J.  |  Overall Experience 
Rating:
5.0

Sarah was very great and helpful with everything 😁

Lesley S.  |  Overall Experience 
Rating:
5.0

Excellent

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Saxon M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malline M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Esther T.  |  Overall Experience 
Rating:
3.0

I was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.

Kathy T.  |  Overall Experience 
Rating:
5.0

Very easy move and the garage with carts was very helpful!

JOHN T.  |  First Impressions 
Rating:
5.0

Excellent service and very very clean

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elsie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

Good facility, good customer service.

OLADIPUPO D.  |  Online Move In 
Rating:
4.0

The lady at the desk was helpful.

Mark G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Parker W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth L.  |  Overall Experience 
Rating:
4.0

Overly professional!

VERONICA H.  |  First Impressions 
Rating:
5.0

Sarah, the manager - is absolutely fantastic. Super nice and runs a good store. Tim S. was absolutely helpful and assisted me moving in and out. Couldn't ask for a better assistant. If I could personally give these two raises I would, this store is a great example of Uhaul.

melvin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C.  |  Overall Experience 
Rating:
5.0

Sarah and Timothy were very helpful while picking up my truck and checking out of my storage lockers.

Andrew L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RACHEL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth S.  |  First Impressions 
Rating:
5.0

Great Service

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Apsara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

I had a great experience here, the man that checked me out showed me exactly where my unit was and how to access it. Overall an easy move into my storage unit.

Taylan H.  |  First Impressions 
Rating:
5.0

Well done, Thank you!!

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monse G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth R.  |  First Impressions 
Rating:
5.0

Staff is hella friendly. Y'all got some good folks in there.

michiko j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyree H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

holly d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Apsara S.  |  First Impressions 
Rating:
5.0

My experience with U-Haul Storage in Muncie, IN has been consistently excellent. I have had a storage space for 4-5 years and U-Haul has provided a clean, dry, well-lit environment. Above all the personnel was super throughout my time there. The employees were always polite, courteous, professional, helpful, and cheerful. I could not have asked for better service -- very impressive.

Maryjo R.  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul Storage over anyone in Muncie. There’s always someone available to assist me if I have any questions. The staff at the Morningside location was very friendly and helpful with all of my concerns.

jasmine h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETHANBLUES F.  |  First Impressions 
Rating:
5.0

From beginning to the end, the staff members were very courteous ; expressly Anthony Castro.

TARA D.  |  First Impressions 
Rating:
5.0

I am thankful and pleased with my complete experience from start to finish.Everyone at this location was a total gem!

Lacie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison C.  |  Online Move In 
Rating:
1.0

Our living room furniture was ruined after two weeks of being there due to a rodent problem! At least one dead mouse was decaying on top of the pieces. I had to purchase emergency Amazon furniture just to have places to sit for my daughter’s birthday party this coming weekend. Never again.

Nicholas M.  |  Overall Experience 
Rating:
5.0

The Muncie IN staff on E McGalliard was awesome Sarah, Timothy, and the Storage Manager we re very kind and professional

Larry C.  |  Overall Experience 
Rating:
5.0

Garage doors were often broken.

Pamela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvena S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
5.0

Sarah and staff are exceptional!

John R.  |  First Impressions 
Rating:
5.0

The entire staff were helpful and very friendly! We had a great experience - renting a truck and storage unit. Awesome crew at his location. I hope you guys acknowledge this.

Ricardo M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Online Move In 
Rating:
5.0

Very clean and nice people to work with!!!

Dee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke S.  |  First Impressions 
Rating:
5.0

Your staff at the Muncie Mc Gallard location is great. Very helpful and wonderful customer service. You have a great manger !! She went out of her way for me when I had a family emergency . She runs a first class location. Keep up the great work. John Truax Solis

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD T.  |  First Impressions 
Rating:
5.0

Everyone was very kind and made the move in easy!! I’m very happy that I chose U-Haul to store my belongings with.

jacob b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bruce S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carrie k.  |  Online Move In 
Rating:
5.0

Nice warm area. The carts were great to have. Perfectly clean.

BRYON J.  |  First Impressions 
Rating:
5.0

I liked the staff & a free month of storage, is really cool too.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DJ T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Everything was excellent!!

JAMESH JR B.  |  First Impressions 
Rating:
5.0

The staff in Muncie was so helpful and is very customer-oriented.

robert w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
5.0

Everyone there was very professional and deliver excellent service.

Lakeisha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

Sarah at the Muncie, IN location is incredible. Friendly, knowledgeable, helpful, patient, funny, and kind.

Kelley H.  |  Overall Experience 
Rating:
5.0

Nothing missing from my storage, lost my card several times did not have a problem getting it replaced, staff was very nice and helpful! I would say I was happy hate it lasted longer than I expected! Uhaul was the best, I enjoyed my stay

Tywondia J.  |  Overall Experience 
Rating:
5.0

This facility is the best in town. Great management and staff.

Shane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chloe G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua W.  |  Overall Experience 
Rating:
5.0

With 2 college students moving in and out of dorms, U-Haul was a great help! I rented a storage unit, moving trucks and move help for both moves and my experience was great! Thank you u haul!

Jill N.  |  Overall Experience 
Rating:
5.0

We rented a cargo van last night and closed our storage unit. The employee we dealt with was rude, seemed put-out by any questions we had and her overall attitude was terrible.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl D.  |  Overall Experience 
Rating:
3.0

I was very disappointed when we didn’t get the unit I had reserved 2 mths prior to needing it. I had reserved the largest unit and requested outdoor access to the unit. We got a smaller one instead and was in the center instead of outdoor access.

SHERRY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa L.  |  Overall Experience 
Rating:
5.0

One of the guys even helped me back the truck in to the loading area! Great place would highly recommend.

daniel s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

REBECCA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina I.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Daniel A.  |  First Impressions 
Rating:
5.0

Very professional.

PAUL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

heather s.  |  First Impressions 
Rating:
5.0

I had a wonderful experience! I would recommend this place to anyone!

melena s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey W.  |  First Impressions 
Rating:
5.0

Easy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.

Julie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Online Move In 
Rating:
5.0

So nice and helpful. A real fancy place!

jessica m.  |  First Impressions 
Rating:
5.0

The representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.

Howard M.  |  First Impressions 
Rating:
5.0

Even through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them

Ashley W.  |  Overall Experience 
Rating:
5.0

Great times

cassandra c.  |  Overall Experience 
Rating:
5.0

Entire staff was helpful and courteous. Storage facility is great.

Holly B.  |  First Impressions 
Rating:
5.0

I would rent there again, if I ever need a storage space.

Dianna S.  |  Overall Experience 
Rating:
1.0

Very rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances

Jon H.  |  Overall Experience 
Rating:
4.0

I'd recommend using uhaul.

ANGELA K.  |  Overall Experience 
Rating:
5.0

This is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS

Betty S.  |  Overall Experience 
Rating:
5.0

Thanks really appreciate your help

Cynethia J.  |  First Impressions 
Rating:
5.0

The facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears

Betty S.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

gregory k.  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.

Lynda N.  |  Overall Experience 
Rating:
4.0

Overall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.

john k.  |  Overall Experience 
Rating:
5.0

Easy and fast process

Kathy F.  |  Overall Experience 
Rating:
3.0

They gave me the run around on my reservation

christa w.  |  First Impressions 
Rating:
5.0

Thank you Sabrina and staff.

Vincent P.  |  Overall Experience 
Rating:
5.0

I really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.

Claire D.  |  Overall Experience 
Rating:
5.0

Very nice and convenient.

Nathan R.  |  Overall Experience 
Rating:
5.0

My only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay

Scott S.  |  Overall Experience 
Rating:
5.0

It was great! Would recommend & also would move back in at the end of the school year

Amanda R.  |  Overall Experience 
Rating:
5.0

Had a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim

Kim F.  |  Overall Experience 
Rating:
4.0

Very easy experience.

Michelle G.  |  First Impressions 
Rating:
5.0

Seriously, everyone was so nice and the free month of storage saved my butt.

Lydia L.  |  First Impressions 
Rating:
5.0

Professional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!

BEVERLY B.  |  First Impressions 
Rating:
5.0

Experience was great. The owner took care of us. She was very professional and went out of her way to help us.

Don H.  |  First Impressions 
Rating:
5.0

They made it all easy!!

nikole b.  |  First Impressions 
Rating:
5.0

Great service, helpful staff.

Kathy F.  |  First Impressions 
Rating:
5.0

Thank you

LaShona G.  |  First Impressions 
Rating:
3.0

I was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage

Dianna S.  |  First Impressions 
Rating:
5.0

Everything went smoothly and the staff members were friendly and helpful.

Danka M.  |  First Impressions 
Rating:
5.0

Everyone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.

Ben W.  |  First Impressions 
Rating:
5.0

Sabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.

Katherine M.  |  Overall Experience 
Rating:
5.0

It was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone

Thomas D.  |  Overall Experience 
Rating:
4.0

Thank you

connie c.  |  Overall Experience 
Rating:
5.0

Great experience!

Karen T.  |  Overall Experience 
Rating:
5.0

Top shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other

Jeffrey J.  |  Overall Experience 
Rating:
4.0

Going above and beyond to help thanks for great employees

Eddye H.  |  First Impressions 
Rating:
5.0

Selling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!

Vincent P.  |  First Impressions 
Rating:
5.0

Ever one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy

Westly L.  |  First Impressions 
Rating:
5.0

Everyone was so helpful

Vivian Z.  |  First Impressions 
Rating:
5.0

Everyone at this location was awesome but Sara was extraordinary thanks for everything lady !

Denisa A.  |  Overall Experience 
Rating:
5.0

The facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.

Kent T.  |  First Impressions 
Rating:
5.0

Great JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.

Michelle L.  |  First Impressions 
Rating:
5.0

The guys that did my moving went over and above what needed to be done

STEPHANIE B.  |  First Impressions 
Rating:
5.0

Excellent experience

John R.  |  Overall Experience 
Rating:
5.0

Sabrina was very courteous and patient. I appreciate the fact she was very informative.

Carolyn L.  |  First Impressions 
Rating:
5.0

All staff was friendly. Like the large area to back into to offload and load items.

jane l.  |  Overall Experience 
Rating:
4.0

Overall a great experience.

joseph m.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very funny.The units are clean,and well planned out.So far great experience!

Amy Y.  |  First Impressions 
Rating:
5.0

It really met my needs at the time.

Zachary C.  |  Overall Experience 
Rating:
5.0

Very good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.

johnny L.  |  Overall Experience 
Rating:
5.0

Sabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.

Victoria L.  |  Overall Experience 
Rating:
5.0

The manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.

Victoria L.  |  Reservation 
Rating:
5.0

very nice staff & building

Donna B.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.

Misty W.  |  Reservation 
Rating:
2.0

It was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.

Maya M.  |  Overall Experience 
Rating:
4.0

Very convenent to the Ball State campus

rich f.  |  Overall Experience 
Rating:
5.0

Sabrina provided excellent customer service and made our experience a good one.

Michael H.  |  Overall Experience 
Rating:
5.0

Very friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!

Donald W.  |  Overall Experience 
Rating:
5.0

quick, easy sign up and very friendly staff

Sharon C.  |  Reservation 
Rating:
5.0

A little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!

Gary M.  |  Reservation 
Rating:
5.0

The service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!

kimberly b.  |  Reservation 
Rating:
5.0

Sabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.

Jennifer R.  |  Overall Experience 
No reviews have been submitted for this location.

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