Customer Reviews for U-Haul Moving & Storage of Montgomery

3,136 reviews

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANGEL MIRANDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Womack 
Rating:
5.0

The was what looks like a muffler heat shield left in the back of the vehicle. I assume this had to be removed and could not be reinstalled due to location of the hitch. This information would have been good to share. This is not a complaint - Just a share to improve the customer experience.

ROBERT MCCAFFREY 
Rating:
5.0

Change nothing!

Scott Blank 
Rating:
5.0

Customer did not leave a comment.

Brigida Rodriguez 
Rating:
2.0

The truck they put me in needed service repair it barely drove very slow like transmission was going out has to use over my time because of it called the location and all they said was “sorry about that “ which was so frustrating .. I really need my money back

Deloris Tenner 
Rating:
2.0

Hello I filed a complaint about the IL scheduling and still have major issues as the manager will not answer back all my emails u have tried to call her number and the phone number says number is no longer in service from day 2 of getting the U boxes it has been a major nightmare with no help and no answers back to all my emails we still have been over charged from are recipes we get in emails from Uhaul and the manager will not help or anything I am wanting a head corp office person to take this over and contact me asap as I will be filing a 2nd complaint with Uhaul and Scheduling office Tom Carlson 423-741-2644 hockeytiny@hotmail.com I will never again use Uhaul for any service we need any more and the customer service at Uhaul needs to get better and all the misleading of customers as we are both fully disabled. The only good thing was the drivers who dropped off and picked up are U Boxes were the only ones that where good and helpful please contact me more about all this Tom Carlson

Tom Carlson 
Rating:
4.0

Remove the 2wheel dolly & blankets from trucks. Your taking away space needed by customer. And if the customer breaks the seal to move them, you get charged for using the dolly or the blankets. Not ideal

John Butuso 
Rating:
4.0

Nice job everyone.

William Plumb 
Rating:
5.0

Customer did not leave a comment.

Dominick Rivera 
Rating:
5.0

The utmost best customer service experience I've had on long time

mark bregin 
Rating:
5.0

Nothing, everything was great

norma gobert 
Rating:
5.0

Customer did not leave a comment.

Juan Ortiz 
Rating:
5.0

Customer did not leave a comment.

Sharonda King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel Duran  |  Online Move In 
Rating:
5.0

Clayton is outstanding! He genuinely makes sure you are properly taken care of each time.

Robert Bolster 
Rating:
4.0

The mobile app stopped cooperating during the taking of pictures of the truck. I finally gave up, although it seems to have registered my drop off.

Randy Thurman-Keup 
Rating:
5.0

Customer service was so informative and answered all my questions. Ease of check in and out was simple and quick. Rates are good. Will definitely use again for any moves I may need a vehicle...

Helen Garza 
Rating:
4.0

Service was great checking out the and back in..

RICKEY LEVY 
Rating:
5.0

Customer did not leave a comment.

Alfonso Gamboa 
Rating:
5.0

Customer did not leave a comment.

Angel Lopez 
Rating:
5.0

Alignment on truck is needed it would shake crazy . The store was nice and clean 👍🏼

JOSE GUZMAN 
Rating:
5.0

Customer did not leave a comment.

STEPHEN SINGER 
Rating:
5.0

Customer did not leave a comment.

Pamela Burrell 
Rating:
5.0

Customer did not leave a comment.

Robert Bolster 
Rating:
4.0

Customer did not leave a comment.

Ted Ergo 
Rating:
5.0

Customer did not leave a comment.

Nathan Hankinson 
Rating:
1.0

It took me 50 mins to check out. They need more workers

DONALD WATGEN 
Rating:
5.0

👍🏻

Abiel amador 
Rating:
5.0

Very friendly helpful top notch customer service from the employees!!! Did everything they can to help us solve an issue.

munir arman 
Rating:
5.0

Customer did not leave a comment.

Bryan Virgen 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HANSON 
Rating:
4.0

Customer did not leave a comment.

Mary Perez  |  First Impressions 
Rating:
4.0

Regrese la unidad a las 5:00 p.m y en el recibo escribieron que la regrese a las 5:35

elsa rodriguez 
Rating:
5.0

This rental went without any hitches. The van was in great shape. The return was easy. I highly recommend this location.

matthew daddio 
Rating:
5.0

Customer did not leave a comment.

Linda Spencer  |  First Impressions 
Rating:
5.0

Drove up dropped off right away. The employee filled out the return and I was on my way! Great location, would recommend

Lane Blackburn 
Rating:
5.0

Customer did not leave a comment.

Sosa Graciano 
Rating:
5.0

Customer did not leave a comment.

Syed Rizvi 
Rating:
5.0

Customer did not leave a comment.

Donovan Coates 
Rating:
5.0

Customer did not leave a comment.

Gary Compton 
Rating:
5.0

Customer did not leave a comment.

Hitam Patel 
Rating:
4.0

Customer did not leave a comment.

Anthony Marsh 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Pini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose rubio 
Rating:
5.0

Warm and clean the snow off the trucks that are going to be rented out. A customer shouldn’t have to clean your truck or get into a cold truck.

Rosa MolinaRamos 
Rating:
5.0

Very fast and safe

Marcel Nkwenti 
Rating:
5.0

Customer did not leave a comment.

Michael Fuehrmeyer 
Rating:
5.0

Customer did not leave a comment.

JOHN SCOTT DALY 
Rating:
5.0

The gentleman at the desk was very precise, polite and professional

Lonnell Fleming 
Rating:
5.0

Customer did not leave a comment.

Thomas Lendabarker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Sanchez 
Rating:
5.0

Customer did not leave a comment.

KAREN STRAUEL 
Rating:
2.0

Can’t believe your distribution ares shuts down because your driver has the day off. Which caused problems at my closing

Joseph Jackson 
Rating:
4.0

Customer did not leave a comment.

Jeremy Davis 
Rating:
4.0

Customer did not leave a comment.

Robert Bolster 
Rating:
5.0

Couldn't have went any smoother

brent Fritzler 
Rating:
5.0

Customer did not leave a comment.

Garrett Theurer 
Rating:
5.0

Always a great experience here. Staff gets you on the road quickly

Greg Knoll 
Rating:
5.0

CUSTOMER SERVICE AND ATTENTION EXCELLENT

NIDIA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Casey Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquanita Wade 
Rating:
5.0

Customer did not leave a comment.

Robert Bolster 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ VALENTIN 
Rating:
5.0

Customer did not leave a comment.

Tom Seidelmann 
Rating:
5.0

A few mor people at the desk and yard to make a seamless transition picking up.

Mike Taylor 
Rating:
5.0

Customer did not leave a comment.

Stephanie Goddard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRISELDA GONZALEZ 
Rating:
5.0

The lady at the front desk was the best. Haven’t had any good customer service in years, was nice to see.

Dakota Taylor 
Rating:
5.0

Great customer service

Richard Heuerman 
Rating:
5.0

Excellent service

Binod Gupta 
Rating:
4.0

Great work!

Jeremy Bavido  |  First Impressions 
Rating:
3.0

Make drop off easier way too many pictures way too many clicking way too long would not recommend mobile to anybody

Gina Hauge 
Rating:
3.0

Jeff was very professional and he knew his job. I wold be glad to recommend him to anyone. Thank you Jeff and keep up the good work.

Stephanie House  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raven Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Hayes 
Rating:
5.0

Customer did not leave a comment.

Paul McCrimmon 
Rating:
5.0

Nothing! The staff working at this location were so incredibly friendly and helpful!! Great & easy experience!

desiree meyer 
Rating:
1.0

Not charge extra fees for fuel when the U-Haul didn’t have fuel to begin with and I had to add fuel at the beginning of the trip. Then when getting to my destination the truck died so I had to jump it. Very poor attention to detail and the trucks are not taken care of. It was snowing the day I picked up this uhaul and I as the customer had to remove all snow and the windshield wipers were so old they were dry rotting. Also the staff at this location are all unprofessional with the way they speak to customers. Will never recommend this facility to anyone! Do better uhaul. Oh and the fuel service charge on top of the fuel refill fee like how ridiculous. Do not rent from this facility.

Nason Johnson 
Rating:
5.0

It was brutal cold so tough to hook up trailer- Jeff was awesome and worked to find solution. Took some extra time but everything worked out great. Big thank to Jeff!

Brad Rybicki 
Rating:
2.0

Customer did not leave a comment.

Araceli Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Grooms 
Rating:
5.0

The Montgomery location has a brand-new employee (I didn't get his name, but he's only been there 3 or 4 days). Great guy. He cares about what he's doing and is very personable.

Robert Bolster 
Rating:
5.0

The lady was so nice

Sanjuanita Hernandez 
Rating:
5.0

Customer did not leave a comment.

MATTHEW CLARKE 
Rating:
5.0

Customer did not leave a comment.

Edward Acosta  |  Overall Experience 
Rating:
5.0

I’m new to U-Haul, so we shall see.

David Scott  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ulysses Chavez 
Rating:
5.0

Jeff (the GM) was friendly, efficient, and represents his location with a real sense of professionalism. Nice work !

Kevin Alvarez 
Rating:
5.0

The customer service was really nice she help me with some questions I had and was just pleasent

Kristen McNeil 
Rating:
5.0

Customer did not leave a comment.

WAYNE ANDERSON 
Rating:
4.0

I would totally recommend UHaul!

vel Derdzinski 
Rating:
5.0

Customer did not leave a comment.

Naomi Curciarello  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Waldemar Gajewski 
Rating:
5.0

The ladies who I dealt with there were outstanding.

William Svec 
Rating:
5.0

Again everyone was professional.

DORIS BRIGGS 
Rating:
4.0

Had some trouble with verification of online/ doing it myself method- even though I have used it before- having employees there was helpful and got me through process.Guys working there were great!

Laura Dawson 
Rating:
4.0

Customer did not leave a comment.

Scott Hapke 
Rating:
5.0

Customer did not leave a comment.

Donna Raney 
Rating:
5.0

Customer did not leave a comment.

Tommy Juarez Ferrey  |  Overall Experience 
Rating:
5.0

Dealt with a manager and someone helping in the yard. Both so helpful and willing to go the extra step for the client. Very impressed.

Kathrine Swanson 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CHAMBERLAIN 
Rating:
5.0

Great customer service.

Jason Vavruska 
Rating:
5.0

Wonderful experience, would highly recommend this location!

richard Solva 
Rating:
4.0

Customer did not leave a comment.

Eduardo SalgadoSalgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Retana 
Rating:
3.0

Pickup was late

Andrew Larson 
Rating:
5.0

Customer did not leave a comment.

james white 
Rating:
5.0

Can’t complain keep staff on phone plus female drivers!!!!

Peter Jeziorski 
Rating:
5.0

First time to rent a unit and it was a snap. Ariel at the premises was extremely helpful.

Barbara Bammer  |  Online Move In 
Rating:
5.0

? I think that you have done so much better than you were the last time I rented from your company I also want to congratulate you on having the best employees for this business Thanks m

John Hill 
Rating:
5.0

Customer did not leave a comment.

Michele Flud 
Rating:
4.0

Customer did not leave a comment.

Michele Flud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucio velazquez 
Rating:
5.0

Customer did not leave a comment.

Cynthia Balyo 
Rating:
5.0

Customer did not leave a comment.

Shane Locke 
Rating:
5.0

Great service

Joseph Sanders 
Rating:
5.0

I especially feel your donation area to be a sign of respect and honesty. Other storage facilities give you no way to giveaway things that you don’t need after your storage rental agreement is completed. This traps some people and is not good business. Thank you for being a good hearted business in the community.

Eric Gustafson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Orlando 
Rating:
4.0

Customer did not leave a comment.

stephen brasher 
Rating:
5.0

Customer did not leave a comment.

Mike Ventrello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eduardo saltijeral 
Rating:
4.0

Customer did not leave a comment.

AUGUST ZIEMANN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Dawe  |  Overall Experience 
Rating:
5.0

Service was exceptional

Alex Hales  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deb Mendell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RONNIE JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERHIY HONCHARENKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Cedillo  |  Overall Experience 
Rating:
5.0

Professional caring staff

mary rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaiah Bonola  |  First Impressions 
Rating:
5.0

Ariel made everything easy for this first time space renter. She is wonderful!!! She answered all my questions, was always cheerful and friendly. I hope UHaul recognizes what a truly valuable employee they have in Ariel. Most appreciated. Thank you Ariel!

Judy Meyer  |  Overall Experience 
Rating:
4.0

The first two years I rented space the floors and areas were always clean. In the past year the floors look like they need cleaning anytime I was there. Also the dumping sharing area was always full and messy. One area inside smelled badly of body Oder this past 2 days I was emptying my unit.

Cheryl Leggett  |  Overall Experience 
Rating:
5.0

Great service,

MENLAIDY DASHNWEIH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamika chatman  |  First Impressions 
Rating:
5.0

Signing up was very efficient and easy with a fair amount of great customer service

Eric Countryman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Razaq Uddin  |  Overall Experience 
Rating:
5.0

Staff is friendly, courteous, and very helpful.

CYNTHIA BALDERAS  |  First Impressions 
Rating:
5.0

The staff member that helped me check in was friendly and helpful. However, Amador (Tito) was the most helpful person on site. He went out of his way to greet me when the check-in staff was occupied. (This is very reassuring in any setting- just saying hello, be with you shortly!) Tito helped me get a lock that was missing from my unit, fixed the hitch on my vehicle that was situated too low, and even helped me with unloading in addition to tips for maximizing space in the storage unit. He also met me to return my trailer. He is proactive, goes above and beyond, and he is the reason for my five star rating.

Chelsie Howerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Alvarado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY FAZZINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reza tanha  |  Overall Experience 
Rating:
5.0

Very Clean, Well Lit, Very Professional

Sheila Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY MENDOZA  |  Overall Experience 
Rating:
4.0

All but the truck rental was good!

Vernon Cooper-Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKIE REICHARDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria cruz ramirez  |  First Impressions 
Rating:
5.0

You are first among equals

Ismail Oleguson Saka  |  Overall Experience 
Rating:
4.0

Our overall experience with UHaul was positive. The reason why we cancelled our storage unit was we wanted a larger unit, but there were none available.

Howard Witherspoon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Nabors  |  First Impressions 
Rating:
5.0

Very helpful

Sandra Gallo  |  First Impressions 
Rating:
5.0

It should be a bathroom on both sides

RONNIE JAMES  |  First Impressions 
Rating:
5.0

set up online was very easy. moving out was very easy! always well organized in the store and in the storage area. very easy but secured access. THANK YOU UHAUL!!!

Crystella Vilchis  |  Overall Experience 
Rating:
5.0

I just wish they had more of the bigger 10X15 units available. Other than that wonderful experience.

Michael Williams  |  Overall Experience 
Rating:
5.0

Great

BRADY Fippinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Poplawski  |  First Impressions 
Rating:
5.0

Very helpful!

Edward dixon judy marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Shipp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Maas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Jordan  |  First Impressions 
Rating:
2.0

Units were poorly maintained, mouse droppings were everywhere. Prices are extremely high for such limited access hours.

Jeffery Clark  |  Overall Experience 
Rating:
5.0

Only issue, phones are very often continuesly forward to answering service during open business hours. Never a return call when message left for call back.

tj weinert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Sauber  |  Overall Experience 
Rating:
5.0

I use a cane when walking I was given a space by the front of the storage area very convenient. Thanks.

Richard Vonach  |  First Impressions 
Rating:
3.0

Very disappointed in the staff. Always a less than pleasant experience. In the last few days I was in your facility numerous times to buy supplies and rent a van to move and then rent a storage unit. I was waited on by multiple people. Every time the attitude was as if they were being bothered to help customers. The most disturbing experience was yesterday (Saturday, June 3rd) around 11AM. There was a line of 4 people waiting in line inside at the counter. There was a younger gentleman with spiky messy hair waiting on us. He was wearing his sunglasses indoors and mid transaction of the person in front of me he said, “I’ll be back, im going to the restroom. He slowly walked away to the restroom and didn't come back for over 5 mins. The other customers and i were left there wondering what was going on. When he finally returned, he seemed a little out of it. I cant be sure, but im fairly confident he was doing some type of drug in the restroom.

Christopher Hyatt  |  First Impressions 
Rating:
3.0

Everything was perfect except whenever I tried calling noone answered the phone. Calls always directed to corporate office.

Susan Zamora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beaverly bower  |  Overall Experience 
Rating:
5.0

No complaints everything’s good

luis santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Seitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herta Swisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gun Granath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYL ROBINSON  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

KE Wang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph tages  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Wurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Holmes  |  Overall Experience 
Rating:
5.0

I love that Storage clean in the service pretty good

IRMA OCHOA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lashon Balogun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE HOUSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oswaldo chavez  |  First Impressions 
Rating:
5.0

Always clean and secure. Staff is friendly and helpful.

William White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Shachtay  |  Overall Experience 
Rating:
5.0

Outstanding shopping experience. Very satisfied with the Organization and I look forward to using additional U-Haul services.

Efraim Arenas  |  Online Move In 
Rating:
5.0

Having the carts to use at the dock was extremely helpful!

Tracy Shachtay  |  Online Move In 
Rating:
4.0

Only problem had was with card readers that would not work and cause my bank to lock me out of account.

Joasph Kiss  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donte Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernard whitehead  |  Overall Experience 
Rating:
5.0

The employee who assisted me was extremely friendly, kind and extremely knowledgeable! The rates are very competitive and fair!

Paula Conneran-Weig  |  First Impressions 
Rating:
5.0

Had a great experience with this business. Reasonable price and easy access. Friendly staff.

randy johnson  |  Overall Experience 
Rating:
5.0

Really amazed about your place! I think it's great!

Janet Krenz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gabriel Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Minder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Burbridge  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The general manager in particular was very understanding and helpful as well. I would definitely recommend this storage facility to all of my friends and family. Also, if need be in the future I would definitely patronize this business again.

Sharon Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Murray  |  Overall Experience 
Rating:
4.0

I like the facility and card access. The three doors are nice for unloading but one of the doors was not functioning when I was unloading and noticed a number of folks waiting as they could not use that door and has to wait for one of the other two to open up.

Todd Langeland  |  First Impressions 
Rating:
5.0

The staff and facility were excellent. It was great not having to use and elevator. It was very convenient to be able to rent a truck at the same location or storage unit resided.

Jane Welch  |  Overall Experience 
Rating:
5.0

I'm very satisfied with the associate (Rose) that attended to my needs, such as the size of unit that I needed . She was very informative about the facility, times of entry and access to the unit. And more important to me was the courtesy, attentiveness and professionalism she displayed towards me. Thank you for the great service and awesome employee

CYNTHIA BALDERAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

zachary heinz  |  First Impressions 
Rating:
5.0

Thank You, helpful!

Pat Wing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor England  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kate Schultze  |  Overall Experience 
Rating:
1.0

The storage unit was itself was not cleaned and the lock was not in storage unit, another customer arrived shortly after me and experienced the same issue. However The issue was resolved right away the wait was minimal but this should never have happened

Robert Haynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC THURMOND  |  First Impressions 
Rating:
5.0

You need more staff on duty. Usually there was only one person manning the shop.

Jacquelyn Pipkin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharonda King  |  First Impressions 
Rating:
2.0

Por no hablar ingles no me entendieron en mi reservacion y me dieron una camioneta mas pequena y no reservaron el almacen que solicite, el sabado 01 de octubre 2022 el servicio fue muy malo para mi, me senti descriminada, me dejaron al final, la senorita se tomo su tiempo hasta que ella deseo terminar de realizar mi solicitud, le grite a mi hijo que fuera mi traductor por telefono ya que llevaba mas de 35 minutos esperando frente a ella y ella muy tranquila hadta que ella quiso con el pretexto de la computadora, yo estaba observando y los dos hombres que estaban en el escritorio me callaron, cuando uno de ellos se nego atenderme antes cuando me toco mi turno en la linea y me rechazo que me atenderia la senorita, la senorita se nego a respetarme el primer mes gratis de almacenamiento como ustedes tienen enfrente como anuncio en la pared, ME INFORMO QUE NO CALIFICABA, SOLO PARA CLIENTES QUE SE MUDAN DE ESTADO, ES ILOGICO Y EN EL ANUNCIO NO DICE LO QUE ELLA ME INFORMO, ME HIZO SENTIR QUE YO ERA UNA ESTUPIDA QUE NO ENTIENDE, NO ME DIO CANDADO DE LA BODEGA, UNA SENORA POR EL INTERFON LE DIJO QUE ME TENIA QUE DAR UNO, TUVE QUE REGRESAR A LA TIENDA POR EL CANDADO DE MAL MODO ME ATENDIO, ME GRITO AFUERA POR TOCAR LA PUERTA PARA QJE MI AMIGO ME ABRIERA, YA QUE SE QUEDO DEL OTRO LADO Y NO TUVIERA QUE CAMINAR MUCHO PARA RODEAR LA BODEGA, USTEDES PUEDEN CLARIFICAR EN LAS CAMARAS EL TIEMPO QUE ME TARDARON FUE MUY MALA EXPERIENCIA PARA MI, POR MI COLOR, CULTURA E IDIOMA EL TRATO HACIA MI FUE PESIMO Y DESCRIMINATORIO Y NO RESPETARON EL PRIMER MES GRATIS, ANTERIORME HACE ANOS UTILICE SUS SERVICIOS Y HABIA SIDO LA EXPERIENCIA MUY HERMOSA Y ME RESPETARON EL MES GRATIS EN LA FRANSWORT Y LA SHEFFER. Aun asi recomendaria a UHAUL con amigos ya que ellos hablan ingles y son de piel clara los tratarian diferente y con cortesia

irma galicia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica geisen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Badalamenti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY MC ELHONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The customer service is awesome and the U-Haul team at Montgomery location is helpful and friendly

heather johnson  |  First Impressions 
Rating:
5.0

Very helpful during a difficult time

Maria Seeley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisbeth Arroyo  |  First Impressions 
Rating:
5.0

All the workers were very helpful and they articulate the rules very well!

ariana hopewell  |  Overall Experience 
Rating:
5.0

My online account never showed my storage space reservation. It showed all my truck rentals though. I couldn't make online payments for the storage for this reason and had to rember to call the associate every month to make the payment over the phone. They could not resolve the online issue for 2 months!

JONNY SHELKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hopp  |  Overall Experience 
Rating:
5.0

Jeff,Ethan, Irene were extremely helpful Thank you and your team

rob davila  |  First Impressions 
Rating:
5.0

Great 👍

MENLAIDY DASHNWEIH  |  First Impressions 
Rating:
2.0

Customer Service Sucks you never can get a hold to anyone and my storage unit i purchased i was told i had a lock when i got there i didn’t have one I had to go out a buy one .. you .. can not get hold to anyone over phone It’s very inconvenient because no one ever answers the phone is it on the phone for hours especially when is emergency that’s not good

TONDA CUMMINGS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant Gehrt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANE BLEDSOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valeria Galvan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda tilley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY KIRK  |  First Impressions 
Rating:
3.0

Was disappionted that I paid for a whole month of storage and moved out only 10 days into the month. I was to by an employee that I could get a refund for the difference then when I went in the store to get the money they said they can't do that. Disapointed I got lied to.

LORIE GORDON  |  Overall Experience 
Rating:
5.0

A place to put my stuff when I don't have a place to put it. Which is exactly what I want and got.

Ashley Brown  |  First Impressions 
Rating:
4.0

Only problem was the price kept going up

Brittany Finley  |  Overall Experience 
Rating:
5.0

Friendly staffs, convenient location and open 24 hours.

Ester Pope  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bob Jones  |  Overall Experience 
Rating:
5.0

Great staff and affordable rent

richard steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNE GONZALEZ  |  Overall Experience 
Rating:
4.0

space nice, street location okay, monthly fee increases too frequent.

daniel fapp  |  Overall Experience 
Rating:
4.0

IF the app had worked, our experience would have been great. Unfortunately, I spent frustrating time trying to return truck using the app multiple times IF customer service had more people, wait time might be less than 50min. This is unacceptable. Otherwise. Great experience.

Julie Gattaz  |  First Impressions 
Rating:
2.0

After my storage unit got broken into . I reached out and was told give it sometime a month later no calls , or replies back . I was told by the manager someone came into my unit three times and that they did take things out of the unit totally over $600 .00 and no reply back or answers . I went back to my unit again and someone again tap the lock and opened it . I called eight times and still no answer or someone trying to assist me

Regina scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric turner  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Allie Anderson  |  Overall Experience 
Rating:
4.0

Staff was very friendly, waiting was an issue each visit, but Customer Service is always key. Rosemary has an awesome personality

sheila smith  |  First Impressions 
Rating:
1.0

My pods got shipped without me knowing and I got charged for another one when it clearly was uhaul fault the manager never even called me before they shipped it bad service and no one help me kept passing the buck

charles daniels  |  Overall Experience 
Rating:
5.0

Excellent

Tomas Ordonez  |  Overall Experience 
Rating:
5.0

La persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.

yanary labrador-cruz  |  First Impressions 
Rating:
4.0

Garage door one hasn’t been working properly in some time is the only small issue.

Jenelle Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Dawson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon Cooper  |  Overall Experience 
Rating:
1.0

My first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn’t make a payment or fix my situation so I lost everything I know my social security # was in my unit & they’re saying it belongs to whomever the auction buyer was like that’s PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.

Jazmin Rios  |  Overall Experience 
Rating:
4.0

My unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.

Lori Burbridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Sauber  |  Overall Experience 
Rating:
5.0

Staff so helpful and pleasant

NANCY FAZZINI  |  First Impressions 
Rating:
5.0

Very reliable and affordable for the unit that’s being rented

WILLIE HOUSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Labuda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernardo manchaca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA SWIFT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda carl  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Niel Hutchison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON  |  First Impressions 
Rating:
5.0

Thank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!

charaine leveling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin Dale  |  Overall Experience 
Rating:
4.0

Had a little problem getting into the garage but overall I can’t complain.

Veronica Cotts  |  First Impressions 
Rating:
5.0

I have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.

Dan Ferraro  |  Overall Experience 
Rating:
5.0

Everyone was so nice! Information was simple and fast :)

Latoya Curry  |  First Impressions 
Rating:
5.0

Very clean and secure storage facility, with very helpful staff!

Aurelia Sanchez  |  Overall Experience 
Rating:
5.0

Great facilities with multiple services. Clean and safe

Jimmy sej  |  Overall Experience 
Rating:
5.0

The person who helped me was very nice and helpful.

lorie thompson  |  First Impressions 
Rating:
5.0

We rented a couple of storage units and everything was great!

rt biker inc.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHILOH PETERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric turner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

oscar ferrer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Birhanu  |  Overall Experience 
Rating:
2.0

Multiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.

Liz DePatie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gun Granath  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kimberly Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PIATKOWSKI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Sims  |  Overall Experience 
Rating:
5.0

Used their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.

LORI BURBRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca villarreal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY SERRANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Yarbrough  |  Overall Experience 
Rating:
3.0

Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter

lorraina manirquez  |  Overall Experience 
Rating:
5.0

I had a great experience with this storage facility

ANNIE gainwell  |  Overall Experience 
Rating:
5.0

Excellent facility, very pleased with both the facility and the services.

Valerie Milewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PIATKOWSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie Murray  |  Overall Experience 
Rating:
5.0

Oh h she aff it as always friendly and helpful. I was never concerned about safety.3

Kathy Stiemert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Sharon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nancy guiterrez  |  Overall Experience 
Rating:
5.0

Nice and clean associate helped me from start to finish over the phone knew her job and very patient with me

JAMES ESPOSITO  |  First Impressions 
Rating:
5.0

Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.

LORI BURBRIDGE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Weckel  |  Online Move In 
Rating:
5.0

I would definitely recommend your facility to my friends.

Sandra Gallo  |  First Impressions 
Rating:
5.0

one of the best kept secretes of the area.. keep up the great work

James Caulfield  |  Overall Experience 
Rating:
5.0

Staff was friendly and very professional.

sharon jelinek  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Witt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian DeYoung  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve young  |  First Impressions 
Rating:
4.0

I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.

Evelyn Sander-Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Zepeda  |  Online Move In 
Rating:
3.0

When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.

Amanda Bommelman  |  Overall Experience 
Rating:
5.0

Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.

Jose Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha Robinson  |  First Impressions 
Rating:
4.0

Out of the 3 doors there to unload, one seemed to be always broken.

Brian Goodspeed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shantall HERNANDEZ  |  First Impressions 
Rating:
4.0

Garage doors need to be repaired ASAP

Mike Hull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey Romanowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa bernal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS BERGER  |  First Impressions 
Rating:
5.0

Everyone was so helpful and good to me. I’ve already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner

kathi turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Arana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE CHAVERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seneca Jackson  |  Overall Experience 
Rating:
5.0

Thank you all

GARY MANOW   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Roy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nick petkunas  |  Overall Experience 
Rating:
1.0

I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.

Angela Aviles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seneca Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH NITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID ZAK  |  Overall Experience 
Rating:
5.0

I will definitely recommend it to friends and family. Is conveniently located and very clean.

Jose Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORIE GORDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DABNEY  |  Overall Experience 
Rating:
5.0

The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL

Sally R Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Heredia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sophie Holtquist  |  Online Move In 
Rating:
4.0

The service is good

tererista watains   |  First Impressions 
Rating:
3.0

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a “lean” charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian corrigan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla Krueger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arcela Arredondo  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Colette Liska  |  Online Move In 
Rating:
5.0

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina Stelmack  |  First Impressions 
Rating:
5.0

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Thank you!

ANDREW CAPIGATTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Brophy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammi sefranek  |  Overall Experience 
Rating:
3.0

My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.

Jimmy sej  |  First Impressions 
Rating:
5.0

Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn’t exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn’t apologize for being a jerk just said he never knew. Still don’t believe him there were non available.

sam houseright  |  First Impressions 
Rating:
5.0

Easy access clean and staff very helpful

Donald Ziemann  |  Online Move In 
Rating:
5.0

Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.

herschel luckinbil  |  Overall Experience 
Rating:
5.0

The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10% higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.

Christopher Cholewiak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Harris  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

christine lawrence  |  Overall Experience 
Rating:
5.0

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

lance salling  |  First Impressions 
Rating:
5.0

Thank you!

Jessica Raney  |  First Impressions 
Rating:
2.0

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

KIM JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Dyer  |  First Impressions 
Rating:
5.0

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

Sharice Benford  |  Overall Experience 
Rating:
4.0

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Laura Logsdon-Pawlowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james samanda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Labuda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james samanda  |  First Impressions 
Rating:
5.0

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

chris luke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathi turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jon fritz  |  First Impressions 
Rating:
5.0

Very professional and nice staff Very clean facility

christine lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erwin Brauer  |  Overall Experience 
Rating:
5.0

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

Andrew Capigatti  |  First Impressions 
Rating:
5.0

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

lynn wolfe  |  Overall Experience 
Rating:
5.0

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

Steven Zanko  |  First Impressions 
Rating:
5.0

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

John Kolkman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Stofko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Lieser  |  Overall Experience 
Rating:
5.0

The initial details were explained well. When I made my decision, everything else went smoothly.

William White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mel Dewey  |  Overall Experience 
Rating:
5.0

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

Robert Holt  |  Overall Experience 
Rating:
5.0

Super nice facility and super easy to rent from start to finish

John Kolkman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Qualls  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nick petkunas  |  First Impressions 
Rating:
4.0

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Cortney Musser  |  Overall Experience 
Rating:
4.0

Nice and clean place

Celoie Mondradom  |  Overall Experience 
Rating:
5.0

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we’re going is as competent and nice.

Pete Oten  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marshalyn Vaulx  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Lehmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan miles  |  Overall Experience 
Rating:
5.0

This facility has an outstanding staff one of the ladies at work to the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

Robert Perry  |  Overall Experience 
Rating:
5.0

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

john greiff  |  First Impressions 
Rating:
4.0

Very nice and helpful staff

Mel Dewey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gaither raye green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida Vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Schmuhl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Poll  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean Sloan  |  First Impressions 
Rating:
3.0

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

Christopher Rothe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bria Eubanks  |  Overall Experience 
Rating:
2.0

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

Steven Failla  |  Online Move In 
Rating:
5.0

First time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.

Hector Carrasquillo Sr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas DeLeon  |  Overall Experience 
Rating:
5.0

very professinal

anthony verdico  |  First Impressions 
Rating:
5.0

Excellent job guys thank you very much

Roy Mc Elroy  |  Overall Experience 
Rating:
4.0

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

LOLA KRANTZ  |  Overall Experience 
Rating:
3.0

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Jesse Joyner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Pena  |  Overall Experience 
Rating:
3.0

I liked the inside parking and loading zone. I don’t like paying over $100 a month.

Sarah Poi  |  Overall Experience 
Rating:
5.0

The easy access plus beds for moving made the experience quick and painless.

EJ Cashdollar  |  First Impressions 
Rating:
5.0

Great experience, quick rental and move out easy service!

Jason Hermann  |  Overall Experience 
Rating:
5.0

Great job

scott janata  |  First Impressions 
Rating:
5.0

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

charaine leveling  |  First Impressions 
Rating:
5.0

Greatest

marshall jones  |  Overall Experience 
Rating:
1.0

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Patricia DeVore  |  First Impressions 
Rating:
4.0

only down side was when clearing out storage, noticed mouse droppings.

Joshua Lozada  |  Overall Experience 
Rating:
5.0

N/a

Kristine Wierzbicki  |  First Impressions 
Rating:
5.0

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Dan Schweisthal  |  Overall Experience 
Rating:
5.0

Five star approval!

Jim Strode  |  First Impressions 
Rating:
1.0

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Tyler Smith  |  Overall Experience 
Rating:
2.0

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Robert Meier  |  Overall Experience 
Rating:
5.0

Great service and fast.

Joshua Lozada  |  First Impressions 
Rating:
4.0

Sales person very helpful and knowledgeable!!

mike coffman  |  First Impressions 
Rating:
5.0

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Jason Hermann  |  First Impressions 
Rating:
5.0

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

SCOTT SCHILTZ  |  First Impressions 
Rating:
5.0

Great service at this location very happy with the transaction good customer service as well

jared vanderberg  |  First Impressions 
Rating:
5.0

It was a wonderful and easy experience! Very helpful and quick and easy process!

Anna Toth  |  First Impressions 
Rating:
4.0

excellent customer service

Juan Hernandez  |  First Impressions 
Rating:
5.0

The whole process was smooth! Jemma was very helpful and nice!

Lisa Esbjorn  |  Overall Experience 
Rating:
1.0

Made reservations online for truck but did not have truck for me.

SUSAN FOSTER  |  Overall Experience 
Rating:
5.0

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Mike Greenfield  |  First Impressions 
Rating:
5.0

Mr Smith was very kind and accommodating!

Jennifer Kirkolis  |  First Impressions 
Rating:
4.0

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Joshua Sutcliff  |  Overall Experience 
Rating:
5.0

Great customer service

crystal solis  |  First Impressions 
Rating:
5.0

Jeff and company were great to work with and were very helpful when I had questions or needed help.

Sean Ferguson  |  Overall Experience 
Rating:
5.0

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Gerald Abell  |  Overall Experience 
Rating:
5.0

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

bonita trost  |  Overall Experience 
Rating:
5.0

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Kathy Johannessen  |  Overall Experience 
Rating:
5.0

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

Charlene Coulombe-Fiore  |  Overall Experience 
Rating:
4.0

Very satisfied with my entire experience.

JoAnn Stewack  |  Overall Experience 
Rating:
1.0

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Na Yun Choi  |  Overall Experience 
Rating:
5.0

Will come here again

Ricky Jacox  |  Overall Experience 
Rating:
5.0

Tanks for all

Jesus Garcia Guzman  |  Overall Experience 
Rating:
5.0

It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Trevor & Kara Wickie  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

latina burns  |  Overall Experience 
Rating:
5.0

Very friendly service.

Rob Kraft  |  First Impressions 
Rating:
5.0

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Charlene Coulombe-Fiore  |  First Impressions 
Rating:
4.0

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Gerald Abell  |  First Impressions 
Rating:
4.0

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Lawrence Taylor  |  Overall Experience 
Rating:
5.0

very nice facility

Patrick Berry  |  Overall Experience 
Rating:
5.0

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

vickie blackburn  |  Overall Experience 
Rating:
5.0

Staff was amazing! Would rent from again.

Angelo Zenofio  |  Overall Experience 
Rating:
5.0

Donna was great to work with, she was very accommodating.

Antoinette Bridges  |  Overall Experience 
Rating:
5.0

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

JoAnn Stewack  |  Reservation 
Rating:
5.0

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

Angelo Zenofio  |  Reservation 
Rating:
5.0

All good! Very friendly staff and very helpful!

connie zimmermann  |  Reservation 
Rating:
5.0

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

Al Somji  |  Overall Experience 
Rating:
2.0

Customer agent was impatient and rude.

MARIA ANTIA  |  Reservation 
Rating:
5.0

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

elizabeth VISSER  |  Reservation 
Rating:
2.0

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Vicki Hockensmith  |  Overall Experience 
Rating:
5.0

staff was very helpful.

Denny Ehrhart  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Melissa Moscato-Stewart  |  Overall Experience 
No reviews have been submitted for this location.

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