Customer Reviews for U-Haul Moving & Storage of Middletown

3,238 reviews

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3, Next to Napa Auto)

(860) 632-0281

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3, Next to Napa Auto)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and friendly

Louise Young 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN MCCLAIN 
Rating:
3.0

They don’t give you a code to first enter and nobody answers the green button so there was a line to get in and out because nobody had a code. 2nd I couldn’t get the key to get out the lock it was jammed and ofc, the virtual chat nobody answers and then I was on the phone forever to figure it out. Just a mess with minimal help

Amanda Lopez 
Rating:
1.0

Used other locations before and was waaaayyy easier and better, and also the gate you have to wait for a while or beep the horn for them to open it.

Yanet De Los Santos 
Rating:
5.0

Customer did not leave a comment.

Keith davis  |  First Impressions 
Rating:
5.0

I have a storage room at this location. The staff is amazing.

Juan Clarke 
Rating:
5.0

Customer did not leave a comment.

Joespeh Francis 
Rating:
5.0

Excellent service!! Will be back if anything is needed in the future! Briana was super helpful

ANTHONY WOODS 
Rating:
5.0

Customer did not leave a comment.

Giancarlo Iannucci 
Rating:
5.0

Customer did not leave a comment.

Florian Orleanu 
Rating:
5.0

Customer did not leave a comment.

Jennifer Adams 
Rating:
5.0

The management office workers are always cooperative and friendly with me.

Mark Chapman 
Rating:
5.0

Customer did not leave a comment.

Ana Nieves 
Rating:
5.0

Customer did not leave a comment.

Terissa DeLaEspriella 
Rating:
5.0

Staff was friendly and courteous.

Jessica Larancuent 
Rating:
5.0

The ladies were wonderful

JOANN GEBHARDT 
Rating:
5.0

Nothing

Michael Pillarella 
Rating:
5.0

Nothing

Michael Cella 
Rating:
4.0

Employee was amazing. She was doing the work of 3 people!

Jorden Holder 
Rating:
5.0

Customer did not leave a comment.

Mark Chapman 
Rating:
3.0

Make sure your customers are not driving trucks with service warning signals going off.

Marco Caban 
Rating:
5.0

Have used this location many times. Never had any issues. Always helpful in figuring out just what you need for your move.

Michael Muller 
Rating:
5.0

Most professional UHaul location I've used.

Jesse Smith 
Rating:
2.0

The only 10'x10' unit was in an area that wasn't plowed during the last snow storm. The lady tried to move my unit but it was under auction. She had to get out the snow blower which she said she didn't know how to use. When she was getting out the snow blower, the sliding door closed and hit her in the back of the head. I thought she was going to die when I saw it sliding down. She cleared out the snow to my unit. The minimal amount to get my car in. Got out and still stepped in snow. A day later and the area is still icey and snowy. The area in front of my unit is slippery and icey. It was kind of a shitshow. There is a brand new cube smart half the distance from my place. Kind of wish I went there instead.

MICHAEL MISIASZEK  |  First Impressions 
Rating:
5.0

Excellent so easy and staff very helpful

Yuberki Delgadillo 
Rating:
4.0

Customer did not leave a comment.

Kyle Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul DeFlippo 
Rating:
5.0

Customer did not leave a comment.

Evita Rosado 
Rating:
5.0

Keep up the good work!

JACQUELINE PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivonne RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smith 
Rating:
3.0

The lock system was too hard, three people were waiting with me in the freezing cold to get help opening the locks to get our keys. The girl working there was wonderful though. The locks were old, hard to reach in my case (too high up), and in a bad location

Jackie Clemente 
Rating:
5.0

I was with them for 4 years and received EXCELLENT Customer Service..

Michele Clay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob markoski 
Rating:
3.0

Customer did not leave a comment.

Clarissa Bember 
Rating:
5.0

The outlet is a responsible service to customers.

Mark Chapman 
Rating:
5.0

None. The staff are polite and friendly.

Joe Luchene 
Rating:
5.0

Going miss staff always helpful Much appreciated you guys throughout several years now

daisy olivo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

salvatore fazzino 
Rating:
5.0

Customer did not leave a comment.

Jason Halla 
Rating:
4.0

We were disappointed to start with a tank of gas that was less than 1/4 full, an inconvenient start to our day. We were also not given the hand truck we reserved ahead of time.

Adelina Pardo 
Rating:
5.0

Customer did not leave a comment.

Amon-Ra Gama 
Rating:
5.0

Customer did not leave a comment.

michael mcnamara  |  Overall Experience 
Rating:
5.0

All good

Gowreesan Subramanian 
Rating:
5.0

Customer did not leave a comment.

rusty millard 
Rating:
5.0

The staff in middletown are awesome

DONNA KOWALSKI  |  Overall Experience 
Rating:
5.0

All employees at this location are kind, understanding and friendly.

Donna Kowalski 
Rating:
5.0

Customer did not leave a comment.

KAJAN RATNACHOODAMANI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayleigh Sweet-Trew 
Rating:
5.0

I have been renting from this location for quite sometime and I wouldn’t change anything. Everyone is polite, efficient and competent.

Dionne Barnes 
Rating:
4.0

The sales associate that helped me was very helpful and accommodating. I give her five stars.

LORRAINE MARCHINKOSKI  |  First Impressions 
Rating:
4.0

The management team was excellent 👏 👌 👍 🙌

KENNETH JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BISCHOFF  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

reid mucci 
Rating:
5.0

Only thing I would recommend is allowing payments to be split up between cards if one card doesn't have enough

Michele Sarracco 
Rating:
5.0

Excellent service and great selection of equipment.

NELLIE LEGRAND 
Rating:
5.0

Mobile pick up in the app was a pain in the $?@. The lady in the office was patient with me and helped me through the process. Truck return was a breeze.

Tony Jorgensen 
Rating:
5.0

Keep Alexis happy, she is very friendly and knowledgeable!

Peter DeMallie 
Rating:
5.0

Customer did not leave a comment.

Pamela Gai 
Rating:
5.0

Customer did not leave a comment.

CARLOS JIMENEZ 
Rating:
5.0

Newfield St site was professional and very easy to work with for last minute same day rental. Alexis was great to work with 10 stars for her!

Denice Dwyer 
Rating:
5.0

Very friendly and professional. Wanted to accommodate my needs. Excellent service

Deborah Leone 
Rating:
4.0

Customer did not leave a comment.

Kristen Richardson 
Rating:
5.0

Customer did not leave a comment.

Joseph Muraca 
Rating:
5.0

Staff was excellent, from check in to return.

Donna Woodin 
Rating:
5.0

Customer did not leave a comment.

Derek Darden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jarrett Thaddus Frenando  |  Overall Experience 
Rating:
5.0

Truck had >135000 miles and transmission seemed off. Staff outstanding at both locations,

ALEXIS DEMOPOULOS 
Rating:
5.0

Driver seat was stuck. Could not move it forward.

DAVID GARFIELD 
Rating:
5.0

Nothing to improve, staff was friendly and welcoming. Very easy and quick.

Shannon Pike 
Rating:
4.0

Employees that helped me - very pleasant

Bruce Micale 
Rating:
4.0

The only problem I had was the trailer tow would not release.

Robert STOCKING 
Rating:
5.0

Continue to do what you do best. Customer service of the young man I met Friday afternoon 12/01 and the young lady Saturday morning 12/02 was professional, informative and pleasant!

ricardo Wijandel 
Rating:
5.0

Customer did not leave a comment.

BILL Moakler Kenny Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Theodore Freeman Jr 
Rating:
5.0

Customer did not leave a comment.

Ashley Iguina 
Rating:
5.0

Customer did not leave a comment.

Sofia Guzman 
Rating:
4.0

I don't feel I should have been charged the $12 for CWD as this IS covered under my personal insurance as a "pickup" - please see below via my Insurance Contract. While I wasn't advance that this would be changed until I received the invoice. “Non-owned auto” means: 1. Any private passenger auto, pickup, van or “trailer” not owned by or furnished or available for the regular use of you or any “family member” while in the custody of or being operated by you or any “family member”;

PAUL MIEHLKE 
Rating:
5.0

Customer did not leave a comment.

BRIANA REYES 
Rating:
5.0

Very friendly and professional service!

smith thomas 
Rating:
5.0

Customer did not leave a comment.

Forest Cary 
Rating:
5.0

Friendly, efficient service

Chris Hageman 
Rating:
5.0

Customer did not leave a comment.

Marc LeBlanc 
Rating:
5.0

Customer did not leave a comment.

tara brown 
Rating:
5.0

Customer did not leave a comment.

leah maturo 
Rating:
5.0

Customer did not leave a comment.

Brooke Tegge 
Rating:
5.0

Customer did not leave a comment.

amy lynn 
Rating:
5.0

Customer did not leave a comment.

CHERYL RAYMOND  |  First Impressions 
Rating:
5.0

Keep maintain your good rental equipment services.

Mark Chapmam 
Rating:
5.0

Love the staff here super friendly, always come here for my rentals.

Joe Santaniello 
Rating:
5.0

Customer did not leave a comment.

Carol Augustine 
Rating:
5.0

Was a pleasure doing business with you

Karen Hurd 
Rating:
5.0

Excellent Customet service. Rob, Belinda and Alexis are always on point. I have had nothing but great experiences over the last 2 years I have renting from this location.

Virginia Hill 
Rating:
3.0

Customer did not leave a comment.

Kylee Kidney 
Rating:
3.0

Customer did not leave a comment.

Kylee Kidney 
Rating:
5.0

I was dealing with a tight time schedule. The front desk girl assisted me with a check in, and I was able to be on my way to bloomfield, pick up the item, get it home to Cromwell and return the cargo van by 10:30 a.m. I was pleased that the trip went well. Thank you.

lorraine lee 
Rating:
3.0

Customer did not leave a comment.

Robert Macaione 
Rating:
5.0

Excellent customer service

Tina Mcgee 
Rating:
5.0

Customer did not leave a comment.

Janet Moore 
Rating:
5.0

It was really easy for me - staff was amazing - thank you

Swapnil Patil 
Rating:
2.0

Truck was parallel parked in back of lot and maneuvering to get out put us at risk of damaging truck. Returned equipment was parked in the driveways which made it difficult to get out. Staff were not helpful with check in and did the bare minimum.

Lillian Masters 
Rating:
5.0

Nice customer service

JOE TARVARES 
Rating:
5.0

Not much. Perhaps explain the rather complex dashboard set of knobs and controls, including the radio and the flashing warning light button atop the steering wheel.

Patrick Pinnell 
Rating:
4.0

My move-out date was September 2023. Donated items to Habitat for Humanity. Coordinated with on site managers.

Cheryl Bryant  |  Overall Experience 
Rating:
5.0

Great customers service very satisfied

quanice quaslobalnca  |  First Impressions 
Rating:
5.0

Nothing. Everything we smoothly with a new, clean van. Great piece of mind. Thank you very much!

Thomas Tabellione 
Rating:
5.0

The employee that helped us return the van was extremely helpful and understanding, went well above and beyond when it looked like she was the only employee managing sales/rentals/storage on our rental day.

Daniel Flack 
Rating:
3.0

Improve vehicle maintenance and staff availability

Goutham Chandra 
Rating:
5.0

Nothing. This locating is staffed with excellent personnel who are totally dedicated to their task. I am in and out with the trailer in less than 15 minutes. I return it in 10 minutes. Cannot beat that in this day and age where RETARDS RULE.

Brian Carlton 
Rating:
4.0

Customer did not leave a comment.

Scott Nafie 
Rating:
5.0

Customer did not leave a comment.

David Gallitto 
Rating:
1.0

the truck didn't have everything that I I paid for. I had to come back and get the 2 dolleys and blankets. When I they only had 1 dolley. The girl at the front desk said she would take it off the bill she never did... I spoke to someone through online chat and they said that they made a note and that it would be taken care of when I dropped off the truck Dropping off the truck there were about 5-7 trucks waiting to be processed after drop off. I almost wasn't able to get in. When I asked about the refund for the dolley he said he couldn't do anything from there. Will be looking at hertz next time I move

Owen Chan 
Rating:
5.0

Belinda was awesome and informative. She's management worthy. She was able to multitask efficiently. Impressive.

Sylvia Reid  |  First Impressions 
Rating:
5.0

Alexis and Rob were very helpful.

SCOTT NAFIE  |  First Impressions 
Rating:
2.0

The check-in was confusing, the clerk did not want to do a desk check-in even though I had selected to do so in my reservation. I did not have a cell phone signal at the location to do the self-check in and needed assistance. The truck was parked at the back of the storage units, tightly squeezed between a tree and another truck. I barely fit into the truck cabin, that is how tight the space was. The truck was dirty and clearly needed to see a mechanic, with issues with acceleration, the climate control, and it needed new windshield wipers (which I learned the hard way in the downpour during our move). The truck had not been swept out after its last rental and there was broken glass on the floor. I used to recommend this location to all friends moving to the area, but I do not believe I will be doing so moving forward.

Nicole Rivera 
Rating:
5.0

Customer did not leave a comment.

Joseph Liseo 
Rating:
4.0

Customer did not leave a comment.

WILLIE KIMBLE 
Rating:
5.0

Customer did not leave a comment.

CHERESE BARNES 
Rating:
5.0

Great friendly customer service. They had my van ready for me.

Robert Russo 
Rating:
5.0

Customer did not leave a comment.

TROY JONES  |  First Impressions 
Rating:
5.0

Nice facility, accessible and very convenient ! I love U-Haul !

toto kisaku  |  First Impressions 
Rating:
5.0

Superb staff and prompt service

Marjorie McLean  |  First Impressions 
Rating:
5.0

I would like to change the billing date to the third of the month if it is possible, thank you for being there

SHEILA RIDDICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica Kinsler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy McCrystal  |  Overall Experience 
Rating:
5.0

Alexis and Belinda provided exceptional customer service the entire time I stored at this facility. They are very knowledgeable and were available to assist from the beginning of the rental period and up until I exited. This facility was always clean and well maintained . Kudos to the the entire team at 1200 Newfield Street.

Virginiao Hill  |  Overall Experience 
Rating:
1.0

Waited a hour for a used dirty container they took the payment and sent us on our way with all of our stuff just to come back because they had no no clean storage units that were empty

PAUL VECE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Pavlak  |  Overall Experience 
Rating:
3.0

This location is too small to accommodate drop of and pick up of Van's, trucks. Only 1 entrance/exit. Therefore you do not have convenient access to your storage unit on weekends. Staff was very patient & polite w/frustrated customers. Long wait!! Even mobile check-in had delays.

elizabeth white  |  First Impressions 
Rating:
3.0

Service was great and the staff were very helpful. My only complaint was that my unit was dirty when I arrived - it had soil and chunks of plastic and other weird things in there that I had to clean myself.

Rhea Drozdenko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos Sanchez Marta Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francesco Bourdier  |  Overall Experience 
Rating:
5.0

The staff was awsome n verry helpful

SAMUEL CLYMER  |  Overall Experience 
Rating:
5.0

The ladies there were extremely helpful and so friendly

LISSETTE RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYFIELD PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA KOWALSKI  |  First Impressions 
Rating:
2.0

Literally every time I attempted to use my after hours card there was some reason it wouldn’t work, I would correct it with staff, which of course had to take place the next day, I wouldn’t be able to get my stuff, and then the next time it would happen again. The office hours aren’t helpful and are deceitful even, I called and tried to make sure there would be someone there when I came due to my constant issue with my card and the person on the phone said they would be there until 9 locking up and finishing work just in case I had a problem and I could ring the bell. 8:30 I arrived and no one was there and I called the after hours line was told I was crazy, that no staff stays after 8 ever. Finally, after moving out weeks after I intended due to this, I paid my bill a little late because suddenly they didn’t have my card on file, even though when opening it they took my ID and a credit card, but did indeed pay after I learned this. Cut to a month later yesterday and I got sent another bill with interest on another month of services and was told don’t worry the account is closed that sometimes that can happen in error due to a miscommunication with corporate. Overall, I would say they’re doing the minimum and making the most from us and I have no desire to recommend it to anyone with all the other options so nearby.

Jenna Stepleman  |  Overall Experience 
Rating:
5.0

the only thing i did not like was their wasn't any lights in the storage unit itself. thank u

LAURENCE BUCKLAND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA WILLIS  |  Overall Experience 
Rating:
4.0

Was happy with the service, the people were extra helpful, thanks.

Robert Ohene  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Rucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irma Carrillo  |  First Impressions 
Rating:
5.0

Very nice people and trust worth that work their used them twice they are best stroge unit and clean all time

Moranda painter  |  Overall Experience 
Rating:
5.0

Excellent service, secure and convenient place for storage.

Lewis Asare  |  Overall Experience 
Rating:
5.0

The girl who was working was so sweet and helpful. A HORRIBLE guest came in and was so rude and she handled it perfectly. I didn’t get her name but I couldn’t recommend this place and this worker more! She was perfect!!!

Lindsey Roberson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathan Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quincy Kane  |  Overall Experience 
Rating:
5.0

Staff were responsive and did a great job.

Alexia Schou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnelson Falcon  |  Overall Experience 
Rating:
5.0

I had an excellent experience using the truck, hiring movers and getting a storage unit.

venessia Palmer  |  First Impressions 
Rating:
4.0

Pleasant employees made the experience nice.

michael parente  |  Overall Experience 
Rating:
4.0

I had a smaller inside unit & there was no light (natural or supplied). Otherwise it was a good experience.

Stephen Foster  |  Overall Experience 
Rating:
4.0

I would rate excellent except the truck I rented leaked water into the box during rainstorm and damaged a mattress and sofa

robert donovan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Cabrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony Moore  |  Overall Experience 
Rating:
5.0

Young lady name Alexis was a very proper and very professional I will recommend to go there for storage and you all needs we appreciate what she does. thanks from ( Willie. And the Hill family

willie hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances Cordova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moranda painter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DREW MASSICOTTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER COSME  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacqueline White  |  Overall Experience 
Rating:
5.0

They are very nice a don't have a problem explaining where the unit is

john saflicki  |  First Impressions 
Rating:
5.0

The ladies were pleasant and helpful!

Frances Cordova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig Heughins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

craig Heughins  |  First Impressions 
Rating:
5.0

The woman working at the facility when we arrived to move into the unit on Saturday morning was very friendly and when it looked like we were struggling alone she offered help and was incredible.

Jeffrey Long  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara Morse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dereck reid  |  Overall Experience 
Rating:
5.0

thank you very much

Alfonia Amaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dereck reid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William LeHerissier  |  First Impressions 
Rating:
5.0

People very helpful...

melissa wagner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bill maitz  |  Overall Experience 
Rating:
5.0

The staff there are so amazing, friendly, welcoming, very very helpful with the Uhaul set up and Uhaul storage. I highly recommend this Uhaul of any other.

AJHA BLACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha gray   |  Overall Experience 
Rating:
5.0

They were very helpful and so nice

Kathryn Landry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY DEMBICZAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Barbiero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIDDLETOWN LITTLE LEAGUE  |  Overall Experience 
Rating:
5.0

It has been a pleasant experience over all. Alexis and her staff are personable and professional. Alexis went out of her way on our moving day which is typically a stressful day. When schedules started getting out of line for us she stepped in and made suggestions. I do have to comment on one issue that occurred during the two weeks with uhaul. This was a local move and I rented a van on several different days. Once I reserved a van in the AM for that afternoon to pick up new furniture I just purchased. On line it showed there was one van available. I called just to verify my reservation and the one van being there. I was told by the young man answering the phone that if someone comes off the street they will get that van before me so he can’t guarantee it will be there. 🙄…..what would be the point of a reservation then? Perhaps he was a new employee. But the positive experience outweighed the single negative one. I would recommend this particular Uhaul facility to everyone! Thank you so much!

lunia kaminski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antonio Negron  |  Online Move In 
Rating:
3.0

Unit hallway dark Light did not work Dirty hall floor

RUBY HOLLOMAN  |  Overall Experience 
Rating:
5.0

Great staff and great storage.

Rashid Grier  |  Overall Experience 
Rating:
3.0

One issue wslas a dead rat outside the unit and a very bad smell.

Jacqueline Barbiero  |  First Impressions 
Rating:
5.0

Alexis was very knowledgeable and friendly and went above and beyond during a stressful move. Other staff members were also very helpful.

lunia kaminski  |  First Impressions 
Rating:
1.0

My Storage unit was very dirty I had to clean it out before I move my belongings in I feel that was very inappropriate and disscussting. Also I was charged for a gallon of gas when the truck was brought back at the same level it left at.. My mileage was only 6.4 miles. Overall I’m disappointed

Jacqueline White  |  First Impressions 
Rating:
1.0

They cost me my business cu, I rented a unit and when I went in to finalize the agreement they gave it to someone else cuz upur staff isn't trained properly. So mot only did I wist a weekend renting h a truck and packing up all my stuff to move but I lost out on all my scheduled jobs due yo not have the proper storage to be able to access it and do my work. I wasny able to make ip for the list time moneycand jobs and lost my business. I went in again to get another unit and the same thing happened only thus time I hot the unit but it wasn't I'm my name and if I moved my stuff into it before it was noticed I gad a unit but it wasn't in my name and someone could of stole everything

Jason Fabel  |  Overall Experience 
Rating:
5.0

Served a need after moving and combing 2 households of item's

Peter Zaniewski  |  Overall Experience 
Rating:
5.0

Having no lights inside the actual storage units themselves prevented me from being able to see anything in there and not be able to go through items or retrieve things I needed. I thought the units were a bit pricey from where I started. I couldn't negotiate that I offered almost 400.00 per month income and knew as I told management I could guarantee a few years, 4k per year, thousands through the years and should have had some sort of discount: faithful payments for specified time, senior, AAA etc. Everyone is friendly and helpful and that is important to me. Having no interior unit lighting really is not ok for the amount paid each month for large units. I did appreciate the bait traps all around to help with rats and mice from ruining furniture etc. I had no evidence of damage from varmints. That is a super plus.

Laura Hall  |  Overall Experience 
Rating:
1.0

Mice ate thru half my belongings

NICHOLAS DOTY  |  Overall Experience 
Rating:
5.0

Always friendly and helpful. They made the rental process of units and trucks efficient and worry free.

Nicholas Trebotich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Dontfraid  |  First Impressions 
Rating:
5.0

Alexis was very helpful from start to finish. She made the process very easy for me being that I already had a long day. She made my day! 10/10 customer service. I would recommend this location to anyone looking to store their items or rent out a Uhaul.

Jonathan Jeremie  |  First Impressions 
Rating:
4.0

None.per say

Larry Jones  |  First Impressions 
Rating:
2.0

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Daniel Lockery  |  Overall Experience 
Rating:
5.0

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Brian Poulin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN VARGAS  |  Overall Experience 
Rating:
3.0

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

JOHN SAITTA  |  Overall Experience 
Rating:
5.0

Good

coretta buttram  |  First Impressions 
Rating:
5.0

manager is a great person, very friendly and helpful!!!

carlos texidor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Morse  |  Overall Experience 
Rating:
1.0

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn’t leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Neycha Santiago  |  Overall Experience 
Rating:
5.0

Good help all around and very affordable! Highly recommended!

Quincy Kane  |  Overall Experience 
Rating:
1.0

For the amount of money paid out every month it was not worth it. The sliding shed door didn’t close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that’s how they close and they couldn’t guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70% of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Guana Williams  |  Overall Experience 
Rating:
3.0

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

JOHN SAITTA  |  First Impressions 
Rating:
5.0

Only issue was there was no lock but that was easily taken care of by.

John Ball  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jameel Thompson  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff!

Constance Rosano  |  Overall Experience 
Rating:
4.0

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Peter Zaniewski  |  Overall Experience 
Rating:
2.0

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Sherry Carter  |  Overall Experience 
Rating:
5.0

Very helpful and courteous.

Marvin Clubb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW PEGOLO  |  Overall Experience 
Rating:
5.0

Service was great and prices were reasonable.

bill maitz  |  First Impressions 
Rating:
5.0

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Eugene Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica D Strzepek  |  Overall Experience 
Rating:
4.0

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Martha Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Augeri  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda Infante  |  Online Move In 
Rating:
2.0

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Sharrie Hutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Clay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joy Labella  |  First Impressions 
Rating:
5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONI ROGERS  |  First Impressions 
Rating:
5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette Council  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Roberts  |  Overall Experience 
Rating:
4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin Kolosky  |  Online Move In 
Rating:
2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn’t know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry Carter  |  First Impressions 
Rating:
5.0

Very convenient and efficient

Gregory Klaum  |  First Impressions 
Rating:
5.0

Thanks

Andre Lanton  |  Overall Experience 
Rating:
5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John Goyette  |  First Impressions 
Rating:
4.0

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Hwi Yeo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David A Cooper  |  Overall Experience 
Rating:
5.0

The staff was always courteous, helpful, friendly, and respectful.

Esther Bernhardt  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Jeff Davis  |  First Impressions 
Rating:
3.0

I officially moved out on 7/6/21 Not 7/20/21

Phillis Wright  |  Overall Experience 
Rating:
5.0

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

NATAILE DEPALMA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard, Jr. Dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Lorde  |  Overall Experience 
Rating:
5.0

Convenient and easy to go get my stuff

William Pollock 3rd  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Conner  |  Overall Experience 
Rating:
5.0

The staff member helping us move in could not have been more helpful.

Linda Rekoske  |  First Impressions 
Rating:
5.0

Very nice

LENA STAVOLA  |  First Impressions 
Rating:
5.0

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Patrick McCorry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Precourt  |  Overall Experience 
Rating:
5.0

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Robert Pudney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Cardoze  |  Overall Experience 
Rating:
5.0

Thank you. Will recommend to others. 👌

Brian Nishti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Davis  |  First Impressions 
Rating:
5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH ELLIS  |  First Impressions 
Rating:
1.0

All my property was damaged

Arlena Mitchell  |  Overall Experience 
Rating:
3.0

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn’t open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don’t understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn’t stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don’t believe, were a result of staff negligence.

Michael Haglund  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Watford  |  Overall Experience 
Rating:
5.0

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Sandra Garcia  |  Overall Experience 
Rating:
5.0

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Callie Grippo  |  Overall Experience 
Rating:
4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Zaniewski  |  First Impressions 
Rating:
5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A Greene  |  First Impressions 
Rating:
3.0

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

anna friedman  |  Overall Experience 
Rating:
5.0

Both women in the office were absolutely Amazing... Thanks Ladies

Roxanne Caruso  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tasharian Riddick  |  First Impressions 
Rating:
4.0

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Joseph Algrant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWN ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandy bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul kokoszka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Crasso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Gannon  |  Online Move In 
Rating:
5.0

I appreciate the staff at this facility, I always get great service there.

DEBRA PEASE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anne kurke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zulema cabrera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark Goldman  |  Overall Experience 
Rating:
5.0

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Dennelle Niiaryee  |  First Impressions 
Rating:
4.0

There wasn’t lighting in the units which made it hard to see. But the staff is super nice and helpful.

Alicia Booth  |  Overall Experience 
Rating:
5.0

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.😊😊😊

Aida Velez  |  Overall Experience 
Rating:
4.0

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Malachi Mines  |  Overall Experience 
Rating:
5.0

Very helpful and comfortable

Albert Scott  |  First Impressions 
Rating:
2.0

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Jennifer Devanny  |  Overall Experience 
Rating:
4.0

Expensive. Poor location for the vehicle return area.

William Corcoran  |  Overall Experience 
Rating:
5.0

The staff was so polite and very helpful. Would highly recommended 😊😊😊

Aida Velez  |  First Impressions 
Rating:
3.0

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Gary Roman  |  First Impressions 
Rating:
5.0

The person I worked with was very helpful and pleasant to work with.

Yvonne Crasso  |  First Impressions 
Rating:
5.0

Stuart and all staff are so very polite, courteous and helpful!!!

Paula Pacekonis  |  First Impressions 
Rating:
5.0

Everyone was Very helpful and nice and the place was very clean

Valerie Rivera  |  Overall Experience 
Rating:
4.0

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

joseph betlinski  |  Overall Experience 
Rating:
5.0

Very helpful, pleasant and willing to assist you. Thank you!

Malachi Mines  |  First Impressions 
Rating:
5.0

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

ruth greene  |  Overall Experience 
Rating:
1.0

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Thank you.

corey nemit  |  First Impressions 
Rating:
5.0

Excellent customer service and very clean location.

Valerie Rivera  |  First Impressions 
Rating:
5.0

Great customer service. Stuart really made sure we got everything we needed.

alexander belmont  |  First Impressions 
Rating:
5.0

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Lingaprakash Veerabhadrappa  |  First Impressions 
Rating:
3.0

Understaffed

William Corcoran  |  First Impressions 
Rating:
5.0

Thanks

Christian Acevedo-Medina  |  Overall Experience 
Rating:
5.0

The staff was very helpful

AUREA PRADO  |  Overall Experience 
Rating:
5.0

Was very satisfied with my experience, would use again and would recommend it to a friend.

Michael P Tracey  |  Overall Experience 
Rating:
5.0

As always I received excellent service all the time. Thank you

KATHLEEN WRIGHT  |  Overall Experience 
Rating:
5.0

Maria is awesome, Give her a raise!

Robert Harlow  |  Overall Experience 
Rating:
5.0

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

GAIL MCDALE  |  First Impressions 
Rating:
5.0

Great customer service.

Andrew Corvo  |  First Impressions 
Rating:
5.0

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Joseph Moriarty  |  Overall Experience 
Rating:
5.0

Well-maintained facility with helpful staff.

ARTHUR HEROLD  |  Overall Experience 
Rating:
1.0

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

Daniel Hanks  |  Overall Experience 
Rating:
5.0

convenient location

GARY FREDERICKS  |  Overall Experience 
Rating:
2.0

The indoor units aren’t really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

CONNOR Moore  |  Overall Experience 
Rating:
1.0

I was not happy with the way payments were taken

KEVIN CYR  |  Overall Experience 
Rating:
4.0

Very good experience

Jerry Malloy  |  Overall Experience 
Rating:
5.0

Everything that was scheduled was there and on time.

Michael StPierre  |  Overall Experience 
Rating:
2.0

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

Larry Timmons  |  Overall Experience 
Rating:
5.0

easy accessibility, convenience location.

Ronald Giantonio  |  Overall Experience 
Rating:
5.0

Thanks Sonya!

Marshall Kamai  |  Overall Experience 
Rating:
3.0

Good storage, but the price was very high.

TY MCNAMEE  |  Overall Experience 
Rating:
1.0

Never again will I be do business with them

Tracey Whitley  |  Overall Experience 
No reviews have been submitted for this location.

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