Customer Reviews for U-Haul Moving & Storage of Meyerland Area

4,268 reviews

6808 Bissonnet St   Houston, TX 77074
(@ Beechnut)

(713) 772-5606

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 772-5606

6808 Bissonnet St
Houston, TX 77074
(@ Beechnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kroger tinker 
Rating:
2.0

The enclosed trailer I reserved was not available. I was not made aware of this until I showed up to retrieve it. They did offer to find another location or provide me with an open trailer. I did not have time to go to an alternate location. No discount was offered for the inconvenience. I was then told that I could get the trailer with ramp to at the same price. Upon returning the trailer, I was charged an additional amount to cover the difference in prices so this was not honored. The pins that kept the ramp up were both damaged; 1 was bent and the other was completely rusted and detached from the chain. I had to use a hammer each time to get the pins out.

David Reinitz 
Rating:
5.0

Everything good

Majahil Caballero 
Rating:
5.0

Nothing, Austin was awesome and made my transaction very smooth and got me the rental equipment that I needed.

Tirsa Greene 
Rating:
5.0

Huh nothing I like it

merci bizimana 
Rating:
5.0

Only because I was able to talk to a U-Haul representative and he was trying to help with the refund but he wasn’t a manager, but no manager on duty

Shadrick Turner 
Rating:
2.0

Lazy employees with bad attitudes.

mark bell 
Rating:
5.0

Customer did not leave a comment.

sterling brinkley 
Rating:
2.0

That small storage space was too expensive! Almost 100 month!!!

Lykama Johnson  |  Overall Experience 
Rating:
1.0

Your sign in procedure of two contacts, taking photo's of trailer is slow. Car rental companies pride themselves of being quick, why is your process so different. Furthermore you have information on file, do you need the two contacts each time? Seems you don't care about how long and many hoops you force your customers through.

Peter Wells 
Rating:
3.0

Customer did not leave a comment.

Jose Osegueda 
Rating:
5.0

Prestan excelente servicio

Osmundo Jimenez 
Rating:
3.0

Customer did not leave a comment.

Hector Flores 
Rating:
5.0

Customer did not leave a comment.

rolando mato 
Rating:
5.0

The manager at this location is top notch. Customer service is at its best. I will continue to rent from this location.

LORETTA HOLUBEC 
Rating:
4.0

Equipment was not clean

Jagdeesh Bhattal 
Rating:
4.0

Customer did not leave a comment.

Elisabeta Molnar 
Rating:
5.0

Customer did not leave a comment.

Audrina Alvarado 
Rating:
5.0

Customer did not leave a comment.

Robert Rexford 
Rating:
5.0

Everything Was Great!

Ruby Oppenhammer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hivvsh haile 
Rating:
5.0

Customer did not leave a comment.

Pamela Promecene-Cook 
Rating:
5.0

Ms. Bell was very friendly and helpful so was the gentleman when I arrived my first day

Deborah E Ezquivel  |  Overall Experience 
Rating:
5.0

I was giving excellent service.

MARTHA VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Deborah Kalis 
Rating:
2.0

I rented a truck at 5pm and was under the impression that my rental was for 24 hours. I got a call at 12 pm stating my rental was over due a hour and I would be charged another day of rental. I’ve always rented a U haul for 24 hours , not sure why it was different this time. I am highly disappointed I was charged an entire day for going over my time, even I thought the rental was supposed to be returned at 5 pm 🙄😒

Kimberly Johnson 
Rating:
5.0

Customer did not leave a comment.

ARLENE WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Yeager 
Rating:
5.0

Customer did not leave a comment.

CORELLA TAPP 
Rating:
5.0

Thank you Ms. Janet for helping get situated for my long road trip to my new house!

daevonda hawthorne 
Rating:
5.0

Customer did not leave a comment.

MOHAN BALASUBRAMANI 
Rating:
3.0

Customer did not leave a comment.

Paul Mason Jr 
Rating:
5.0

All was very good!

ana julia hernandez 
Rating:
5.0

Manager was very polite and accomodating

William Connell 
Rating:
1.0

Customer did not leave a comment.

Vinith Kuriakose 
Rating:
4.0

Customer did not leave a comment.

Ruby Oppenhammer  |  First Impressions 
Rating:
5.0

Checking with Christian F was simple and quick. He properly explained the returning procedure and gave me quick tips to save money on renting out a Box Truck. I will definitely recommend this particular store as I will be coming back for future rental equipment.

Jonathan Baeza 
Rating:
5.0

Customer did not leave a comment.

Esther Flores 
Rating:
5.0

Customer did not leave a comment.

Gayzetta Walker 
Rating:
1.0

Should be ashamed, wasted 6 hours of my time.

Josh McDorman 
Rating:
5.0

Their customer service is second to none. Thanks to manager Charlie.

Cricket Sauca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mylan heimdal 
Rating:
4.0

the truck didn't drive well. glad i didn't need to go over 35 mph. extremely loud. didn't fell safe it in. i have rented before from this location and others and this is the first experience that i felt unsure i was going to make it back. i only went 15 miles. transmission didn't shift gears well

leslie moser 
Rating:
3.0

Customer did not leave a comment.

Larry Ramee 
Rating:
5.0

After some initial problems the employees went above and beyond to get me a rental truck. UHAUL needs to be more clear on license requirements re: Canadian/International. It is odd that a Canadian drivers license is not recognized as "International" by UHUAL. I have rented vehicles all over the world and never run into a problem. Thanks to the employees at this location for sorting out the problems and getting my U.S. born wife a rental.

James Uhlow 
Rating:
3.0

Customer did not leave a comment.

Sarah Garrett 
Rating:
1.0

I was charged $15 for fuel replacement when I only drove, round trip, 4 miles. The move I was scheduled to do had cancelled, so I ended up not using the U-Haul. The manager that checked me in said I would have to still be charged for an in town trip, and I was fine with that. Now, after receiving my receipt I noticed the fuel charge and began immediately asking how could the fuel hand move as much as they recorded if the truck was only driven 4 miles. The young man checking me out was even puzzled, and went to inquire of the manager, who recorded fuel and mileage, how this was possible. She would not budge, nor talk to me to explain her fuel reading. Maybe she was having a bad day that morning, but I wouldn’t recommend that type of service to anyone.

SHELDON HARRIS 
Rating:
1.0

They are not behaving good. The customer was very experienced with this U-Haul.

Omid Momand 
Rating:
5.0

Customer did not leave a comment.

Joseph Valien 
Rating:
5.0

Customer did not leave a comment.

Dorcas Martin 
Rating:
5.0

Customer did not leave a comment.

William Robinson 
Rating:
3.0

Actually this was not my location. I went to the location I preferred but they changed my location and charged me for additional miles.

Rakesh Manthri 
Rating:
5.0

Customer did not leave a comment.

Dorcas Martin 
Rating:
5.0

Customer did not leave a comment.

Roger Arguijo 
Rating:
5.0

Exelente person en frente Kien rento amable mente gracias

Maria Garza 
Rating:
5.0

This location is my preference because I have never had bad service.

Veesther Robinson 
Rating:
5.0

Customer did not leave a comment.

Marlena - 
Rating:
1.0

I have no ideal what I was charged the $50 for

Jim Smith 
Rating:
5.0

Customer did not leave a comment.

Louis Horr 
Rating:
5.0

Exselente serviccio

Maria Garza 
Rating:
5.0

Customer did not leave a comment.

Lori Khan 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ALVES 
Rating:
5.0

Customer did not leave a comment.

Kevin Rister 
Rating:
3.0

Customer did not leave a comment.

Kimberly O'Cobian 
Rating:
5.0

Excelente servicio

jose moran 
Rating:
4.0

Customer did not leave a comment.

arun balan 
Rating:
4.0

Customer did not leave a comment.

Myeong chan Lee 
Rating:
5.0

Great location, helpful staff. I had a storage unit at this location for 5 & 1/2 years. No issues with the location or staff.

richard gremillion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Rennie 
Rating:
5.0

Customer did not leave a comment.

Brian Wright 
Rating:
4.0

Customer did not leave a comment.

debra clayburn 
Rating:
5.0

Friendly & professional staff. Clean & secure facility. Overall great experience start to finish.

Victoria Hinton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ena Wilson 
Rating:
5.0

Everything went very well. Would not change a thing

MIKE STROMAN 
Rating:
5.0

Customer did not leave a comment.

paul grimley 
Rating:
5.0

Customer did not leave a comment.

ROBERTO SANABRIA 
Rating:
5.0

Excellent service.

Michael Foster 
Rating:
5.0

I am very grateful to one of your employees who really assisted me and helped me resolve a very difficult situation with my move. I believe her name is Narnia and she is fantastic!

BettyD Reliford  |  Overall Experience 
Rating:
5.0

Fast service,,, Knowledgeable staff on duty. Pleasant office environment

Kyle Sanders 
Rating:
2.0

The girl was rude. And had a nasty attitude.

Dominique Dorsey 
Rating:
5.0

The manager was great and really was attentive to my request.

Calvin Stringer 
Rating:
5.0

Nothing to improve me you have a good and excellent service

JOSE APARICIO 
Rating:
1.0

Hi, i forgot couple boxes inside the truck and they charged me $25 for cleaning them. Its way overpriced for that. I would take them of if they asked me to do it. Its just 2 minutes work. Its not fare.

Cihangir Dilmac 
Rating:
1.0

I have been a U-haul customer for a long time and a lady made private questions to me no allowed like why I have two phones. Also she asked me to provide multiple contact names and phone numbers, she called all of them to ask if they know me, I’m ok with that but asking too many questions I think she used unnecessary way to check my status as a customer. I think he was kind of racist towards me. I am not a criminal.

Henry Abreu 
Rating:
4.0

N/A

LAKEETA DANIELS 
Rating:
1.0

Customer did not leave a comment.

DIEGO TAX 
Rating:
5.0

Customer did not leave a comment.

Mark Kunk 
Rating:
3.0

Customer did not leave a comment.

redwan ali 
Rating:
5.0

Manager was in constant contact starting a couple days before. Was very accommodating and found a way to make it happen when obsticles arose.

Logan Knight 
Rating:
5.0

Customer did not leave a comment.

Jose Zavala 
Rating:
5.0

Customer did not leave a comment.

Hui-Hsing Wong 
Rating:
5.0

Everything is fine

Johnson Chidibere 
Rating:
5.0

Customer did not leave a comment.

Luis Acevedo 
Rating:
5.0

Customer did not leave a comment.

Osman Vallecillo 
Rating:
1.0

The service representative (Hollie at Meyerland) WAS RUDE as can be. She chastised and belittled me for my return time which was an hour over the time for the 24 hour cycle for the rental. It almost seemed like she enjoyed the punishment of the $50 dollar penalty. Yall are a huge company and I’m sure no one will read this or care, but I think being an hour late on a 24 hour rental return resulting in a $50 dollar fine is EXCESSIVE. I also don’t feel it is professional to “rub in” the penalty. I had a family emergency that hindered me getting it back on time and when she called and told me, “obviously I YOU ARE WAY OVER the grade period of 15 min…and” I Cannot help you” I said, “well fine….you’ve lost my business.” I’m sure you could care less. Not even sure why I bothered with this.

MARK DANNENBAUM 
Rating:
5.0

Manager was magnificent Charlie’s one-of-a-kind!

Mat Guinn 
Rating:
5.0

Nothing! Customer service was excellent!

Sally Wickers 
Rating:
5.0

Customer did not leave a comment.

Hector De leon 
Rating:
5.0

Customer did not leave a comment.

Estalin Perez 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN FRENCH 
Rating:
5.0

Customer did not leave a comment.

Cathe Stewart 
Rating:
3.0

The original location i was sent to was closed even though they were supposed to be open. I had to drive to the Bissonnet location due to the first locations error. Upon arriving at the bissonet location i was able to get everything handled. Calberts Tax Service LLC 9639 Fondren Rd Houston, TX 77096

Trishti Guein 
Rating:
5.0

Customer did not leave a comment.

Edgar Garcia 
Rating:
5.0

It was a night drop off and we thank them for their service even though we didn't meet anyone at the drop off due to the office closing time.. Thanks again for the vehicle and the customer service..Have a Blessed Holiday 🦃 Thanksgiving

Rina Giles 
Rating:
5.0

Customer did not leave a comment.

Charles Scott 
Rating:
5.0

Customer did not leave a comment.

Hayat Moton 
Rating:
5.0

Customer did not leave a comment.

Jose Amieva 
Rating:
5.0

Customer did not leave a comment.

francisco reyes 
Rating:
5.0

Customer did not leave a comment.

Marty Roper 
Rating:
2.0

Customer did not leave a comment.

sebastian Palacios  |  First Impressions 
Rating:
5.0

I was with them for a long time and I had no problem with them at all I will rent from them again😍

MARY CREAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gaines  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

prince amponsah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDOUL TRAORE  |  Overall Experience 
Rating:
5.0

Short term renting for a moving thanks

Artemio Garcia  |  Overall Experience 
Rating:
5.0

I've always chosen this U-Haul location in Meyerland, precisely for the outstanding friendly, yet professional customer service! The staff that has assisted me have been top notch! I give the a Gold Star, 5 Star, the highest award and a super raise $$!! To the boss(es), please consider them for a nice healthy raise! Keep your smiles on! I will continue to be a customer and certainly refer friends and family.... I've already referred! Thank you! God Bless! L.Sanchez

laura sanchez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

anjelisha jackson  |  Overall Experience 
Rating:
5.0

Bell was fabulous.

DAVID CRISSMAN  |  First Impressions 
Rating:
5.0

Fueron muy amables me gustó mucho la atención que me brindaron

delmer Castellanos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope Roy  |  Overall Experience 
Rating:
5.0

Great, friendly, helpful staff. Good prices on boxes. Only negative was the security system was down for a while but I still had access.

Bruce Schimmel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamekia Williams Johnson  |  Overall Experience 
Rating:
5.0

Thanks, in and out, real easy

DAVID BLATT  |  Overall Experience 
Rating:
5.0

Thank you bell

Virginia Arevalo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilan Robinson  |  Overall Experience 
Rating:
5.0

Awesome customer service

Daniel Guerrero  |  First Impressions 
Rating:
3.0

The system was down and I had to use the temporary passcode as everything else to to get inside the door. I was told what I wouldn't be able to do something over the phone. And I kept hearing negative stuff through the time I got the storage space and the U-Haul truck

Leaarion Norris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLI GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Calderon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Areal Sartain  |  Overall Experience 
Rating:
5.0

Mr. Crawford was very accommodating too help his long-term customer......Thank you so much...right now using different locations. I'm very faithful to UHAUL 😊

Lavonne Jones  |  Overall Experience 
Rating:
5.0

Es la segunda vez que rento en este lugar y he recibido buen trato

carla ortiz  |  First Impressions 
Rating:
5.0

Great customer service, the manager said his assistant were always polite and courteous and they both really helpful in my situation.

Raymond Mathews  |  Overall Experience 
Rating:
4.0

Good company

Luis Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erigardo Guity  |  Overall Experience 
Rating:
5.0

The people at this particular one are very helpful and professional

Daniel Edwards  |  Overall Experience 
Rating:
5.0

I received excellent treatment and courtesy and especially Charlie the manager going beyond the normal. If ever returning to Houston I would go to Charlie store.

JOEL WHITTEN  |  Overall Experience 
Rating:
1.0

Charles was very rude and dismissive on the next morning of me returning the U-Haul truck he didn’t even ask me if I had any issues or anything he was dismissive and rushed me to the point where a week later I went ahead and canceled the storage because if the customer service of the hospitality is the way that Charles gives it and if he’s in a roll of leader ship there is no way that I can do business with this company at this location.

Dean and Michele Mobility LL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY WILLIAMS  |  Overall Experience 
Rating:
5.0

I rented a storage room in 12-22. For some reason, the "Auto Pay" was not set up correctly and was considered "late" on my next payment. I went to the location to correct the problem. The Assistant Manager, Ms. Narmin Ortega was extremely helpful in getting this problem resolved. She was very courteous and explained every step of the process in rectifying the problem. She made sure that the "Auto Pay" was instituted and this problem would not occur again. She is to be commended for her professionalism and knowledge of the U-Haul administrative process.

james scanlon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mario rivero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatia Archield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

geronimo roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique swepson  |  First Impressions 
Rating:
5.0

Perfect price perfect timing perfect unit

latia brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Butler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivar Heggen  |  Online Move In 
Rating:
5.0

Muy bien

hugo reinosa alvarez  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jesus Andrade  |  First Impressions 
Rating:
5.0

Love it

troy Bolden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLETTE HENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilan Robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rum Chorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaDashe Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roderick Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasamine sheppard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizandro Alvarado  |  First Impressions 
Rating:
5.0

They with the blue eyes is awesome I forgot his name but his customer service is great

Drechell Morgan  |  First Impressions 
Rating:
5.0

Buena atención y rapidez en el servicio

Ernesto Concepcion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchele Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aukia Ramsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah Wood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Celestina Agwuoke  |  Overall Experience 
Rating:
5.0

Very pricey .

Cheryl Hart-Mctear  |  Overall Experience 
Rating:
5.0

Love the fact they was patient and understanding also had a smile on my face when leaving

Latoya Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edna Blackshear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latoya ford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MEGAN DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah Wood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

loy sonmor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELIQUE JONES  |  Overall Experience 
Rating:
4.0

The staff was real helpful. They really made the trip less tedious.

cynthia tally  |  First Impressions 
Rating:
4.0

Friendly and helpful service

loy sonmor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Villatoro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaniqua Castille  |  Overall Experience 
Rating:
5.0

Red headed guy who took care of me was awesome. Great service and very helpful

Jimmy Zafara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLUGBENGA IDOWU  |  Overall Experience 
Rating:
1.0

Location is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facility

Julie Glass  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamira Robinson  |  First Impressions 
Rating:
5.0

Every staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.

LAURA PALMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hart-Mctear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANISHA ANN MURRAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renea brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamell Tyson  |  First Impressions 
Rating:
5.0

Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.

Cherelle Mack  |  First Impressions 
Rating:
5.0

This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.

DARRIL BROWN  |  Overall Experience 
Rating:
1.0

The GM would benefit from customer service training.

Britney Mcbride  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Clayburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Randolph  |  Overall Experience 
Rating:
5.0

Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.

carolyn batiste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCELL BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVELYN RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD LORD III  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADDIS KEBEDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Edwards  |  Overall Experience 
Rating:
5.0

Great service

Carmen Peralta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria trinity  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE IGBO  |  First Impressions 
Rating:
5.0

Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!

Travis Karlskind  |  Online Move In 
Rating:
5.0

Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.

ALLEN KAMENSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne Kisner  |  First Impressions 
Rating:
4.0

Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn’t due to storage size moreso narrowness of walkway. The other option was to purchase another storage 🤦🏾‍♀️Aside from these things experience was good.

Shaniqua Castille  |  First Impressions 
Rating:
5.0

GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,

MARIA cueto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS CLARK  |  Overall Experience 
Rating:
5.0

Excellent service always!

Fonda Burch  |  Overall Experience 
Rating:
5.0

Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it’s an older property, they’re clean and well maintained.

Julia Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Hill  |  First Impressions 
Rating:
5.0

Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!

Lesley Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Turner  |  Overall Experience 
Rating:
5.0

Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES

Lavonne Jones  |  First Impressions 
Rating:
5.0

La persona que me atendió fue muy amable y una exelente persona

javier perez  |  First Impressions 
Rating:
4.0

Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.

Veronica Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS CLARK  |  First Impressions 
Rating:
5.0

The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!

Fonda Burch  |  First Impressions 
Rating:
5.0

**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!

Lesley Brown  |  Overall Experience 
Rating:
5.0

Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who’s knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y’all are a phenomenal crew!

Lesley Brown  |  First Impressions 
Rating:
5.0

I didn’t get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!

Mitchell Gallagher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kennedy Wilson  |  First Impressions 
Rating:
4.0

I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.

MARCELL BARNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avery Wilson  |  Overall Experience 
Rating:
4.0

The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concerns

Angelica Davillier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Williams  |  First Impressions 
Rating:
4.0

My access card and code don't work but that's the only thing that was wrong.

Christine Carter  |  First Impressions 
Rating:
5.0

Highly recommend all my friends and family.

Maria Ramos Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Garza Manriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Candelario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYON Sadler  |  Overall Experience 
Rating:
5.0

Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!

Terrell Crowder  |  Overall Experience 
Rating:
5.0

Enjoyed

CARRIE NEELEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvestre Secundino  |  First Impressions 
Rating:
4.0

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

matthew ingram  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Edward Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Ramos Martinez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SERGIO CORONA  |  First Impressions 
Rating:
5.0

Just know I will be coming back, great customer service and reasonable prices

Syverta Smart  |  Overall Experience 
Rating:
4.0

This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.

Dean EICHELBERGER  |  Overall Experience 
Rating:
4.0

Everything was amazing just Wish they Would have more storage units

alma fabela  |  First Impressions 
Rating:
5.0

I'm coming back again when I have to store things in the future

jack Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Gibson  |  Overall Experience 
Rating:
3.0

It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!

Jacqueline Speights-Banks  |  First Impressions 
Rating:
4.0

The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.

Cassandra Shorter  |  Overall Experience 
Rating:
5.0

Great service

jack Powell  |  First Impressions 
Rating:
5.0

Jordan was a Awesome Mgr

PATRICIA HAPKINS  |  Overall Experience 
Rating:
5.0

Thanks

Herbert Farnworth  |  First Impressions 
Rating:
5.0

Great location, good customer service

Syverta Smart  |  First Impressions 
Rating:
5.0

A really good storage outfit always looks very clean helpful staff would recommend them highly Al Jones

ALFRED JONES  |  Overall Experience 
Rating:
4.0

Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.

Keisha Lee  |  First Impressions 
Rating:
5.0

Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.

charlie bowles  |  Overall Experience 
Rating:
5.0

Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn’t personal! Great Service

Cierra Tovey  |  Overall Experience 
Rating:
5.0

Great customer service and representative keep up the great work

stanley davis  |  First Impressions 
Rating:
4.0

My only complaint is the price for my small storage unit but otherwise the location and service were excellent.

Jovanna David  |  Overall Experience 
Rating:
5.0

The time I was with email storage over the past years was not intended as the relevant pronounced choices of choices. Service was ok to negative and ok to better. 281-409-1004/ 2016-2019 different.

Rachel Haggen  |  Overall Experience 
Rating:
5.0

Super friendly and accommodating.

shyla tullos  |  First Impressions 
Rating:
5.0

Great people that work there. No issues with my many needs.

Jeffery Jones  |  Overall Experience 
Rating:
1.0

Regrets .

Thompson Akwo  |  First Impressions 
Rating:
5.0

Had a bit of a miscommunication over my unit to start, but management was super nice and willing to go above and beyond to help me out, so I'd definitely recommend this location!

Samantha Whiteley  |  Overall Experience 
Rating:
5.0

The staff at Meyerland U-Haul were great.

Mary Wine  |  Overall Experience 
Rating:
4.0

Did ok !

charlie bowles  |  First Impressions 
Rating:
5.0

Great employee and great service, keep up the excellent work

STANLEY DAVIS  |  Overall Experience 
Rating:
5.0

great

Michael Scott  |  First Impressions 
Rating:
5.0

Good

Francisco Prado  |  Overall Experience 
Rating:
5.0

Great Service!

Ruby Oppenhammer  |  Overall Experience 
Rating:
4.0

hurricane Harvey force me to storage which was greatly needed.

Timothy Epps  |  Overall Experience 
Rating:
4.0

I recommend this location

davine dinzey  |  Overall Experience 
Rating:
3.0

Storage was just right, not what I expected but it got the job done.

rachel beard  |  Overall Experience 
Rating:
5.0

N/A

daniel contreras  |  Overall Experience 
Rating:
5.0

Every employee that I worked with was kind and helpful. Many thanks.

delaney olstad  |  Overall Experience 
Rating:
4.0

Friendly staff. No problems.

Susan Tse  |  Overall Experience 
Rating:
5.0

the time that I rented a unit in u haul everything was perfect. thanks

BLANCA RODRIGUES  |  Overall Experience 
Rating:
4.0

The only issue is that is is difficult to get hold of the office by phone and there is always a pretty long wait time on location itself.

Aliza Matusevich  |  Overall Experience 
Rating:
5.0

Always had friendly service and access when needed

Linda Percell  |  Overall Experience 
Rating:
5.0

It was easy to use and I like that I could use a room that’s elevated so I didn’t have to worry about flooding

Maite Langot  |  Overall Experience 
Rating:
5.0

Never felt unsure about anything. The staff were all very helpful and great. Best storage facility i have used yet. Thanks again, for all the help.

Maria Urriche  |  Overall Experience 
No reviews have been submitted for this location.

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