Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rules and regulations regarding roadside assistance is not clear
ALEXIS GREATHOUSE
Rating:
5.0
Customer did not leave a comment.
stephanie herrera
Rating:
5.0
Customer did not leave a comment.
Shantrelle Haymon
Rating:
5.0
Customer did not leave a comment.
Angel A. Rosado Sojo
Rating:
5.0
Customer did not leave a comment.
OCTAVIANO BARRAZA
Rating:
5.0
Customer did not leave a comment.
crystal howard
|
Overall Experience
Rating:
5.0
They have a very courteous and professional staff.
FRANK GIPSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison Santos
Rating:
5.0
Customer did not leave a comment.
Jose Garcia
Rating:
4.0
Customer did not leave a comment.
Mary Minter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
manuel arriaga
Rating:
1.0
He gave you a fake number
RAFAEL MAGANA ESQUIVEL
|
First Impressions
Rating:
5.0
They have good inventory, and their staff is very helpful.
Jose Garcia
Rating:
5.0
The young lady who was at the counter was very helpful. The app was not quite working but she assisted with very little fuss or difficulties.
Aurelio Tobias
Rating:
5.0
Customer did not leave a comment.
jose castillo
Rating:
5.0
The female employee who helped me was really helpful and cute I can’t remember her name at the moment but have her hit me up and that’ll be true 5 star service 😭
JULIUS RODRIGUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Garcia
Rating:
5.0
Customer did not leave a comment.
Alfonso Martinez
Rating:
5.0
Thanks for the great service!!
Alexander Reyes
Rating:
5.0
Guys who hookd-up and removed trailer were helpful and friendly.
David Bier
Rating:
5.0
Thanks for the service.
FLORINE MCKENNIE
|
Overall Experience
Rating:
5.0
The associate was friendly and helpful. The truck operated very well.
Robert Street
Rating:
5.0
I purchased the last trailer electrical adapter. Some 1 that needed 1 after me would be !!#@%×!!
walter grossmann
Rating:
3.0
Customer did not leave a comment.
JUAN FLORES
Rating:
5.0
Customer did not leave a comment.
Jose Garcia
Rating:
4.0
The people that work there were very helpful because you guys screwed up my reservation, which was at a different location bought the vehicle itself. The transmission didn’t work very well and slipped and the back right wheel. The bearings were going and leaking bearing grease all over plus something was leaking underneath the steering column, which got all over my shoes.
Robert Daugherty
Rating:
5.0
I'm happy really good service. Friendly and faster
ALFREDO SANTOS
Rating:
5.0
Amazing workers and equipment!
Zenobia Ellis
Rating:
5.0
Great team of worker’s
ELIESER DEJESUS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID RUIZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ismael gamboa
Rating:
5.0
Cristina and her team are always on top of it. Attentive, Quick and easy process!
Tatiana Diaz
Rating:
4.0
Customer did not leave a comment.
Evelia Torres
Rating:
5.0
Customer did not leave a comment.
Monica Orozco
Rating:
4.0
Customer did not leave a comment.
Olga Pellecer
Rating:
4.0
Customer did not leave a comment.
Jaime Tamez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demetrius Arvanitis
Rating:
5.0
Customer service was great and quick. Drop off was easy. Great service.
Jamie Kiczula
Rating:
5.0
Best already
CAROLYN BURGETT
Rating:
5.0
Customer did not leave a comment.
FLORINE MCKENNIE
Rating:
1.0
Stop putting multiple charges on customers accounts. The bank flags them as fraudulent charges. Stop false advertising too. Nothing is under $50 with your company.
Ashley Bosco
Rating:
5.0
Thank you
Victor Sarmiento
Rating:
4.0
The rental was defective
edison vidal
Rating:
5.0
The doors of the truck were a little hard to close. We had to pull hard otherwise it wouldn't shut completely (on both sides).
Claudia Beteta
Rating:
5.0
First month free is nice.
GEOFFREY GREER
|
First Impressions
Rating:
5.0
Nothing great service
Antonio Gonzalez
Rating:
5.0
Great all-around.
STEPHEN INGERSOLL
|
First Impressions
Rating:
5.0
The palace was kept clean and accessible. I like the lock that was supplied with the unit which along with the latch made the door tamper proof.
MICHAEL ASHER
|
Overall Experience
Rating:
4.0
Better customer service.
Adone Martinez
Rating:
5.0
Quick and efficient service!
jamelle newsome
Rating:
5.0
The customer service was wonderful. Every employee went above and beyond to make the process so easy and understandable.
Ashley bosco
Rating:
5.0
Customer did not leave a comment.
Paul Edelstein
Rating:
5.0
Customer did not leave a comment.
BARBARA GRAHAM
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose Godinez
Rating:
5.0
Customer did not leave a comment.
Andrew Davidson
Rating:
4.0
During my use of storage facilities everything was above average yhe elevator was down at least 4 times in december and January but they have alternate elevator just inconvenient but it worked out for me well thank u definitely will use again
LIONEL TORRES
|
Overall Experience
Rating:
5.0
I feel nothing needs to be changed. You have great customer service for polite employees. Very satisfied with location. Way better than location at 435 Manheim Rd. location so poor in business. This location at Melrose Park is my favorite place to rent U-Haul equipment.
Erik Martinez
Rating:
4.0
I had a bad experience with the workers. I dropped my rental off 6 hours before I was even needed to return it. I left the gas exactly where it was when I picked it up. Walked the keys inside and handed them to an employee behind the desk. The following day I received a phone call asking if I planned on returning the truck because I’m late. Even though said truck was returned early the day prior. Then received a second phone call from employee saying I didn’t return the equipment from the back of the truck even though one of the items I didn’t receive at the time of rental. Then I received a final bill stating I left the truck on empty and had to pay an extra 30 dollars even though I left the gas exactly how I received it.
Alexander Strockis
Rating:
5.0
I rent a lot of trucks being a small business owner,and this location is by far the best,the staff is incredible
Philip Carey
Rating:
4.0
Customer did not leave a comment.
michael cox
Rating:
5.0
Customer did not leave a comment.
nashanta tate
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUAN ROCHA
Rating:
1.0
Miles on the truck were nearly 20miles off from my paper work. I returned the truck same day. I had the truck for 4 hours and they charged me for an extra day. Plus a late service fee. I have contacted U-Haul. They respond saying we will call you back but never did! I have to call repeated times.
Cresteve Smith
Rating:
5.0
My first time at this place and I really like the guy who waited on us very helpful..
ila coffman
Rating:
5.0
It was a little dirty..
Jose Garcia
Rating:
1.0
I do a TON of business with uhaul (storage and rental) this is the WORST location .... The young lady that accepted my rental return yesterday was absolutely horrible rude and Christina could care less ... I'll have to find another storage and rental facility
PAUL SOULE
Rating:
5.0
Customer did not leave a comment.
Samuel Rinella
Rating:
3.0
Customer did not leave a comment.
maalek boudourou
Rating:
5.0
Customer did not leave a comment.
Wiliams Rosa
Rating:
5.0
Customer did not leave a comment.
NENOS ODISHO
Rating:
5.0
Customer did not leave a comment.
Shalimar Tiffany Scanlon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NENOS ODISHO
Rating:
2.0
The move out experience was terrible. I had to call 3 times and stopped by the desk twice and still was charged after I had already moved out.
Dennis Evashenk
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katherine Cunningham
Rating:
3.0
Customer did not leave a comment.
JULIANA CEDENO
|
Overall Experience
Rating:
5.0
You are always Professional thanks for your assistance and excellent service.
Doris Kelley
Rating:
5.0
A very pleasant and easy experience. You have a great crew.
Christopher May
Rating:
4.0
Customer did not leave a comment.
Dennis Evashenk
Rating:
5.0
Customer did not leave a comment.
ROBERT VICARI
Rating:
5.0
Customer did not leave a comment.
Oscar Vazquez
Rating:
5.0
Customer did not leave a comment.
Merrill Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mario oliveros
Rating:
3.0
The girl who waited on me COULDN’T leave her cell phone alone for the 15 minutes we interacted. VRERY RUDE!!!!!!!!
jeff lord
Rating:
5.0
No comment
Antonio RIVERA
Rating:
5.0
Leo and Christina were very helpful. So happy they work there!
GLORIA IGLESIAS-LACALAMITA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELEXA POWELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laura wadzinski
Rating:
3.0
Customer did not leave a comment.
RICARDO GONZALEZ-HERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Daniel Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE SOLIS-GONZALEZ
Rating:
5.0
Staff is great. Prompt and helpful. Always plenty of vehicle options available.
Grant Halter
Rating:
5.0
Customer did not leave a comment.
Arthur Sanford
Rating:
5.0
Customer did not leave a comment.
datil mariltyn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela Fite
Rating:
5.0
Customer did not leave a comment.
Sandy SierraCabanas
Rating:
5.0
Your Team is on point and ready
To help with my request . When stress
Levels do to life’s daily chores.your team at the melrose Rose up to the task ! THANK YOU AGAIN ILL BE BACK
edgar vazquez
Rating:
5.0
Customer did not leave a comment.
keith brooks
Rating:
5.0
Customer did not leave a comment.
NENOS ODISHO
Rating:
5.0
Customer did not leave a comment.
NENOS ODISHO
Rating:
4.0
Customer did not leave a comment.
TOMASZ ZEJER
Rating:
3.0
Customer did not leave a comment.
Jonathan Collans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
itzel Torres
Rating:
3.0
Charged me for insurance even after I declined. Then told me couldn’t reverse and I would have to work it at return. But return location was not staffed at time of drop off, and I’m not going to try and call because that is pure hell. Or should I say U-Hell.
Steve Swaine
Rating:
4.0
Had to rent a larger trailer than what I needed because there wasn’t inventory of smaller enclosed trailers
Ronald Urbaniak
Rating:
5.0
Customer did not leave a comment.
Jose Garcia
Rating:
4.0
Customer did not leave a comment.
Patrick LaMontagna
Rating:
5.0
Customer did not leave a comment.
Roman Zlonkevych
Rating:
4.0
Customer did not leave a comment.
THOMAS PLAISIER
Rating:
5.0
Customer did not leave a comment.
aldo moreno
Rating:
5.0
Customer did not leave a comment.
Cristian Puyo
Rating:
5.0
They have most of everything
julio santana
Rating:
2.0
Driver side mirror on the unit was completely lose
You could pull it out of the base with one Hand.
Every bump the mirror was almost coming off the base
I was unsafe situation
JUAN FLORES
Rating:
5.0
Customer did not leave a comment.
Roksolana Konchak
Rating:
5.0
Customer did not leave a comment.
Jose Garcia
Rating:
1.0
Never received my deposit refund
JORGE AMARO
Rating:
5.0
Customer did not leave a comment.
nenos odisho
Rating:
5.0
Customer did not leave a comment.
Arkadiusz Tyminski
Rating:
4.0
Customer did not leave a comment.
JOSE RODRIGUEZ
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
I made the reservation on line late the evening before and everything was ready first thing in the morning.
They were even able to change out a truck for a different size for me with no problems.
Thumbs up.
Christopher Zomparelli
Rating:
5.0
Customer did not leave a comment.
Maria Garces
Rating:
4.0
I don't know what else you could do to improve tour service .everything was a ok!
Jim Rajnka
Rating:
3.0
Customer did not leave a comment.
Manuel Navarette
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sierra Kidd
|
Overall Experience
Rating:
5.0
New attendant was great. Very helpful and I’m surprised she was new.
Anthony Raimonde
Rating:
5.0
Great place and good people.
Eliseo Rios
Rating:
5.0
Great customer service
nenos odisho
Rating:
1.0
The was a young female who I guess was learning with a black guy or women idk what the sex was anyway the girl looked as if she didn't want to help me and was chewing gum like that was the only piece she had and all she did while me and my husband looked at them I kindly ask them to cancel my storage unit and they did not luckly my husband told me to call again because we both knew these people weren't doing there job I went there will not be going there anymore and the charge me for a card when they could of just say the door was open the customers service was horrible that was so unprofessional
CAROLINA SOTO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eryberto Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ESTEBAN JIMENEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS PLAISIER
|
Online Move In
Rating:
1.0
I had a homeless person living in my storage unit And the manager Christina was well aware that this homeless person was living in a building And not only that they allow this homeless person to store her food inside the refrigerator with all the employees food This was very unprofessional and very sad This manager Christina It needs to be talked to about her performance in the working environment I give her a 0 out of a 10 for very poor performance And she does not deserve to be called or considered a manager She has very poor manager skills
Jason Alejos
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful
LISA GARRETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lucas Sandweg
|
Overall Experience
Rating:
5.0
The good who helped me did an excellent job answering all my questions he got me in and out. Thank you !
crystal howard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise Hodgekins
|
Overall Experience
Rating:
2.0
4 movers at $200 an hour were stopped because the lock on the door was locked without a key
I reserved the floor the week before and the unit that day online. Locally they gave a couple a lock which was used for my reserved unit. It took an hour to get it straightened out. Cost me 200.
I was supposed to get 1st month free but I was charged and no one can tell me if I get the 2 nd month free
Not ideal
Elizabeth Seal
|
Online Move In
Rating:
4.0
Parking area is not secured
OZER YILMAZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joanna Ulloa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pablo munoz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FLORINE MCKENNIE
|
First Impressions
Rating:
4.0
Will know more about this thru experience again, who knows maybe 5 stars this time from evaluation
KELVIN HOWARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mariah Gable
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph mosley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Akana
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrie Hughes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charlie Stokes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Vicari
|
Overall Experience
Rating:
5.0
Excellent customer service
EVELYN WEBB
|
First Impressions
Rating:
2.0
The young lady that took care of me by the name of Keeva Reeves went above and beyond. I believe that she should have an advancement at her job with a raise. A lot of businesses do not take the time to explain things the way things should be done nor work Integrity or respect as well. I give her 10 Stars. Her boss should really think about giving her advancement.
Michael Boyd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pablo munoz
|
First Impressions
Rating:
5.0
Friendliest people I could ever meet and this was my first time having a storage Victor was an amazing person I want to thank him so much
Rosa Garza
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
marcello antwan fry
|
First Impressions
Rating:
5.0
Clean, secure, with temperature and humidity regulation.
ROBERT LAI
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
AHMED BOUKHELF
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabriel Cerpa
|
Overall Experience
Rating:
5.0
Provided just what I needed in a timely manner.
MICHAEL ASHER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Alejos
|
First Impressions
Rating:
5.0
Everyone was amazing!
Alice Ohlinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeniffer Algarin
|
First Impressions
Rating:
5.0
The manager and assistant manager were totally awesome! They went above and beyond to help me with everything!
felicia lee
|
First Impressions
Rating:
5.0
Top of the line.
CAROLYN BURGETT
|
Overall Experience
Rating:
5.0
There were so many carts available that moving all of my stuff in was quick and easy!
Isaiah Swoboda
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mark Akana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aniki Coates
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean Dugo
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VERONICA MARSHALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas Sandweg
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Kaneisha taylor
|
Overall Experience
Rating:
4.0
A little bit expensive I had the thing for over 3 years and no discount even on truck rentals not a senior or veteran discount
ray koznezki
|
Overall Experience
Rating:
4.0
Prices for the storage units are too high to me
Janet Kelton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna Weaver
|
First Impressions
Rating:
4.0
Only one issue, customer service rep was friendly but not helpful after processing ppwk. I was confused over how the access the ground floor outside storage and no directions given on how to gain access to unit or where lock was. Turned out you had to break a twist tie to get into unit, which wasn't easy, and the lock was inside after lifting the door.
Elizabeth Rios
|
First Impressions
Rating:
4.0
VG+
LORI ANN MONTELBANO
|
First Impressions
Rating:
5.0
Cristina and her crew if workers were great. Anytime I need to upgrade they acco.odate me with a storage unit. I greatly appreciate her and her knowledgeable staff. I also rent led a truck for a day and was able to get access to one. Thank for your excellent service. I highly recommend the Melrose Park location.
DELIA MARTIN
|
Overall Experience
Rating:
5.0
Only a problem I have is that the Iowa lights don't stay on long enough they don't see movemin some cases. I had the lights go off on these several times and then had to leave the unit and walked down the aisle to set them off I had the lights go off on these several times and then had to leave the unit and walk down the aisle to set them On again
DEBBIE MATT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEIDI SAMOS
|
First Impressions
Rating:
5.0
The staff was very nice, friendly, & helpful. I appreciate everyone I came in contact with. I was a great experience
Lisa Frazier
|
Overall Experience
Rating:
5.0
I live in PA and rented an outside parking space at U-Haul in Melrose Park, IL to store my car while I rented a different vehicle for a work contract in the upper midwest for the winter. I've always had a great experience with the U-Haul facilities I've done business with and this location absolutely upheld those standards. I was very nervous to leave my car in one of the most populated areas in the country for a few months, but Christina eased my worry by pointing out the good lighting and the security cameras when she showed me where to park. I picked up my car on a Sunday during business hours and everyone was helpful with my questions and my car was exactly as I had left it. I don't know if the inside storage units operate the same but note that there is not a prorated rate offered, only a monthly rate - this information is in the contract so I knew ahead of time and planned accordingly. Very happy with this facility!
Kristine Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth Taylor
|
Overall Experience
Rating:
3.0
At times it was a disadvantage not being able to access my unit due to a broken door not letting me in after hours
akiluniko Anderson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JANNETTE STREET
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Nelson
|
Overall Experience
Rating:
5.0
Great hiring at this location. Crew members are great. Thanks
ELIESER DEJESUS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol Diaz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANA DOCKERY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS LOPEZ ANAYA
|
Overall Experience
Rating:
3.0
I only just moved into the place and have not really had any opportunity to form an opinion as of yet.
Laurence Lukasik
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica Depatie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beyonce Thrasher
|
Overall Experience
Rating:
5.0
The Staff was a joy to work with !
We will be back ❤️
MICHAEL ZEIGLER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra White
|
Overall Experience
Rating:
3.0
It was too expensive for such a small unit (5 x 10), when the (5 x 5) unit is $60. The 5 x 10 unit is literally double the price. And there wasn't a freight elevator so some of my property couldn't fit in the elevator. I had to be creative. However, everything else was great.
SENECA WRIGHT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan Curcio
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerstin Thigpen
|
First Impressions
Rating:
5.0
You have a great great team @ this location
ELIESER DEJESUS
|
First Impressions
Rating:
5.0
Christina is very personable and friendly and made my experience checking into UHaul at this Melrose Park, IL location relaxed and easy. I had two vehicles I was managing along with an Uber ride and had to use up 2 parking spaces for about 1/2 hour while managing all this and they were very kind and understanding. I reserved a unit to store my vehicle and Christina helped me feel confident that it will be safe at this location.
Kristine Jones
|
First Impressions
Rating:
5.0
Christina was great and very helpful. She made the process very smooth.
CHELSEA nicholson
|
First Impressions
Rating:
5.0
All staff are very helpful and kind.
Marina Galindo
|
First Impressions
Rating:
1.0
The service of the people at the 975 north Avenue location was horrible rude and disrespectful. The only excellent review I will give is for the Manager Ms Christine she was a great help very understanding very professional and a great person to work with. Ms Christine was beautiful and hard working to help me as a customer. The other workers was poor service and bad attitude. Christina was only person an the manager was beautiful and helpful. Will never use this uhaul location ever again. Ms Christina was great and a awesome manager in the place
NaShantay Tate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Enrique Garcia
|
Overall Experience
Rating:
4.0
I was very satisfied with the storage unit, its convenient location, ease of entry, and the staff was courteous. I felt that U-Haul can be trusted and the charges were more reasonable than other storage companies.
Gregory Pellico
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA DOCKERY
|
First Impressions
Rating:
5.0
The manager Christina was very helpful , hands on and understanding during a very traumatic situation that my family was dealing with at the time , my husband had a stroke and a 27 year old on life support , I had to handle a move on my own , I couldn’t have done it without her ..
FREDA MCKINNON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea randall
|
First Impressions
Rating:
5.0
No issues, very easy to use
Lisa Frazier
|
First Impressions
Rating:
5.0
Thank you all
MARTIN CHMIELEWSKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Zuhlke
|
Overall Experience
Rating:
5.0
The staff was great and very friendly.
JESSICA PAIGE
|
First Impressions
Rating:
5.0
Adriana is awesome 👏🏽
Stephine Andrade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Barrier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Depatie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SangHun Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diona Duling
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrique Garcia
|
First Impressions
Rating:
5.0
Office personnel was knowledgeable and very helpful
Olivia Sanchez
|
Overall Experience
Rating:
5.0
Great job
Matthew Storck
|
Overall Experience
Rating:
4.0
In the future if needed rent,I would rent there a again
Alberto Botello
|
Overall Experience
Rating:
5.0
The person at the desk was very helpful!
SARA RISMANTAB SANY
|
First Impressions
Rating:
5.0
Helpful staff and easy access.
Monica Sharpe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rico Hargrove
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cynthia lopez
|
First Impressions
Rating:
5.0
I most appreciated that the building was climate controlled and secure. The staff were also very down-to-earth and hepful.
Angelica Diaz
|
Overall Experience
Rating:
5.0
I’m very satisfied with my Service
Joanna Ulloa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mia Centeno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
judith hafeman
|
First Impressions
Rating:
3.0
I Was Charged For An Extra Month Of Storage When I Moved My Things Out.!
Helena Campbell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SangHun Lee
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alsainto robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eryberto Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sridhar Talluri
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMANTA USCANGA-BAUTISTA
|
Overall Experience
Rating:
5.0
The staff was great.
Monica Sharpe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana Gonzalez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dennis Evashenk
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gaby Rocha
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge Lopez
|
First Impressions
Rating:
5.0
Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.
RENE VILLASIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antoine silmon
|
First Impressions
Rating:
5.0
Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla.
Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork.
I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.
Alice Beale
|
First Impressions
Rating:
5.0
All the employees were nice and polite and helpful
David Reese
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daraneisha thrasher
|
Overall Experience
Rating:
5.0
Awesome staff, service, and facilities!
Grace Mortell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tera Guardado
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Reese
|
First Impressions
Rating:
2.0
Lacks U-Haul Pride.
Marcks Wells
|
Overall Experience
Rating:
5.0
Great customer service. Very clean facility.
Thomas White
|
Overall Experience
Rating:
5.0
Great services,clean location,promtly
Attention. Over all better experience than elsewhere.
Thanks hope to see you friday with 26' footer truck reservation.
RONALD MELGAR
|
Overall Experience
Rating:
5.0
Thanks so much for your bisnes
Teddy Ivan
|
Overall Experience
Rating:
5.0
The staff should be required to wear masks. Otherwise, it was a great experience.
ROBERT STREET
|
First Impressions
Rating:
5.0
Thank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.
Carolyn Wimbley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Sipp
|
Overall Experience
Rating:
4.0
I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022
Robert Kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas White
|
First Impressions
Rating:
5.0
Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.
Grace Mortell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lanardria Mitchell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CYNTHIA DICKENS
|
Overall Experience
Rating:
5.0
Very nice staff
Terrence Singleton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN CALLEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Alejos
|
First Impressions
Rating:
2.0
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.
REBECCA ANN SNEDEKER-MEIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Anderson
|
Overall Experience
Rating:
1.0
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense
Eileen Wimbush-Armstrong
|
First Impressions
Rating:
5.0
Great storage space and the month free was a life saver, thank you!
Jeny Ramos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eduardo Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Cruz
|
First Impressions
Rating:
5.0
I love this place and so clean staff is always friendly
Teddy Ivan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carlos Urbina
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Nieslawski
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful!!
Oscar Gomez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Ziegler
|
Overall Experience
Rating:
5.0
Cristina was a great help
michael garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tyshonda melchor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Arambula
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sarah Fraction
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Stephen Humpf
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERONICA MARSHALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA DICKENS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JESUS JR TEJEDA
|
First Impressions
Rating:
5.0
The staff is vey friendly and patient. Awesome customer service!
tyshonda melchor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth Taylor
|
First Impressions
Rating:
5.0
Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great
Philip Carey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OPHELIA QUEVEDO
|
Overall Experience
Rating:
5.0
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.
John Mundt
|
First Impressions
Rating:
5.0
GRACIAS POR SU SERVICIO.. 🙂
Ana Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudio Faria
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline Ruperto Martinez
|
First Impressions
Rating:
5.0
Staff was very friendly and accommodating. Would highly recommend this facility.
Denise Zuhlke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA ADAMS
|
First Impressions
Rating:
5.0
Thank you for your service God Bless.
angel beltre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Fina
|
Overall Experience
Rating:
5.0
Staff was friendly and very accommodating. Thank you!
Sue Bingham
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RENE VILLASIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William Riddle
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JACQUELINE RODRIGUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAHMOUD ZAYED
|
First Impressions
Rating:
2.0
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.
maureen barry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raquel Chacon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TEFESAH STOREY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE RODRIGUEZ-SANCHEZ
|
First Impressions
Rating:
1.0
Customer service is terrible!
James Barnes
|
First Impressions
Rating:
5.0
Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!
Omar Reyna
|
Overall Experience
Rating:
5.0
Easy to get to, large parking lot, easy to fet to storage units
SERATTI ARSENE MACININI
|
First Impressions
Rating:
5.0
Dujuan and Christina have been wonderful. They are professional, thorough and courteous.
Cynthia Sipp
|
Overall Experience
Rating:
2.0
I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.
Moises Arellano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Venturi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica smith
|
First Impressions
Rating:
3.0
My last month should have been prorated. I paid for all of December but only used it for 4 days.
Natalie Trombetta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omar Reyna
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISSETTE ALICEA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Manuel Artola
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ray koznezki
|
First Impressions
Rating:
5.0
UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES
LORENZO ZANIOLO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles mcclendon
|
Overall Experience
Rating:
5.0
Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available
charles mcclendon
|
First Impressions
Rating:
1.0
Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There’s no carts to carry stuff to the storage absolutely nothing. Don’t pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.
Yessica Reinoso Torres
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Callen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS LIM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eryn kelly
|
Overall Experience
Rating:
5.0
Very helpful
elieser dejesus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moises Sumoza
|
Overall Experience
Rating:
3.0
One of the storage doors was not working
Marco Alsina
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moises Sumoza
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
salvador gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie WHITE
|
First Impressions
Rating:
5.0
Good service
Arlette Sanchez
|
Overall Experience
Rating:
5.0
Great customer service!
Janice Robinson
|
Overall Experience
Rating:
5.0
Employee was helpful, pleasant and courteous.
dorothy edwards
|
First Impressions
Rating:
5.0
Oneg, the Manager was great. I'm out of state and he was very helpful and professional.
JANET BEESON
|
Overall Experience
Rating:
5.0
SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED
LORENZO ZANIOLO
|
First Impressions
Rating:
4.0
Alarm went off every single time I accessed my unit
Bohdan sova
|
Overall Experience
Rating:
2.0
They keep charging me even when I left and informed the employee!!!!
Khalid Alkhaldi
|
Overall Experience
Rating:
1.0
Staff not helpful and location not clean
Akash Rehman
|
Overall Experience
Rating:
5.0
Great job
alfredo flores
|
First Impressions
Rating:
5.0
Very professional and helpful staff.
Ron Smith
|
First Impressions
Rating:
5.0
The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was.
Thanks
Joseph Loochtan
|
First Impressions
Rating:
5.0
Friendly, helpful, accommodating.
JANET BEESON
|
First Impressions
Rating:
5.0
Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service
willie payne
|
Overall Experience
Rating:
2.0
My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.
Anabel Escobedo
|
Overall Experience
Rating:
5.0
Oneg, was extremely helpful, friendly and professional.
Cynthia Strickland
|
Overall Experience
Rating:
5.0
I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.
Mi Tian
|
Overall Experience
Rating:
1.0
Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.