Customer Reviews for U-Haul Moving & Storage of Marrero

1,225 reviews

7201 Westbank Expy   Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway, 1 Block from Westwood Blvd @ the expressway.)

(504) 349-0969

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(504) 349-0969

7201 Westbank Expy
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway, 1 Block from Westwood Blvd @ the expressway.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Well did a good job it was perfect I don't think I need to change anything

LATRELL T. 
Rating:
5.0

Customer did not leave a comment.

Angelina P. 
Rating:
5.0

I thought the reservation was until Monday, I got a text 10 mins before it was due back, created a problem for me due to misunderstanding of time due back

Edmond C. 
Rating:
5.0

The employees were very nice

BERNADETTE B. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

John and his crew are well train, friendly, and courteous.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Patricia l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Taaliba M. 
Rating:
4.0

Customer did not leave a comment.

shirley c.  |  Overall Experience 
Rating:
1.0

Better customer service

Shannon S. 
Rating:
5.0

Very fast very easy. Love the staff.! Would recommend to anyone!!

Nathan B. 
Rating:
5.0

All Team members were very helpful and friendly Thanks

wayne G. 
Rating:
5.0

The customer service was excellent; associate was very thorough in explaining the policy/contract. I was a little edgy, but the services were so exceptional I had to ask U-Haul's representative for forgiveness and commend her for being courteous.

emelda B. 
Rating:
4.0

Customer did not leave a comment.

LaZara F.  |  Overall Experience 
Rating:
5.0

Please provide a way for those of us that just want to make to rent a truck/van to do just that when using the app. I do not need to go through everything U-HAUL offers at there stores and decline the services before I can actually make my request!

John O. 
Rating:
5.0

Add free hot dogs to each rental

fred S. 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
1.0

They put in the wrong mileage so I was stuck at the store trying to return and also the manager was so rude like it was my fault and he stated this happens al the time in which it shouldn't because we pay for mileage that's important to be correct

Tahja P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
4.0

I don't like your lock policy. I had to pay a locksmith to cut a lock off. I could have cut it off in a more efficient manner! I'm a licensed electrical and mechanical contractor with different saws and tools.

leroy M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Girod J. 
Rating:
5.0

It was a pleasant experience renting from this location. I especially appreciate that the front desk / customer service was easily reachable by phone when I checked in with a question. Definitely would recommend and rent again. Thank you!!

Meret R. 
Rating:
5.0

The agent was professional and friendly

Patricia M. 
Rating:
3.0

Walk with the customer, to visually explain the gate/door system

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
2.0

Although the staff was helpful, the overall access process was very overwhelming. One of the access points was not working and the other access point which was located in the back allowed me in however when I got to the actual access door for my unit, it denied me access. The moving in process was very frustrating. In addition, the unit had a rat trap therefore I am concerned with rats going through my items. Overall I am very displeased with this facility however since I paid in advanced I'm stuck with it for now.

Nichole D.  |  Online Move In 
Rating:
5.0

I do not want to come off as sounding selfish or disgruntled.What would be really nice is free delivery to my door and pick up return as well. Price for daily rate cut in half and unlimited free mileage. Free tank of gas upon signing contract. No requirement for filling the tank upon return. If you feel this might be asking too much and unreasonable I guess I could accept that and just say. The service that was provided to me was courteous, expedient, and very professional. Especially when I needed to extend my rental after 30 days and put me right into another van. It was simple no hassle. I also appreciate the reminders when time for return got near. When the time comes I will use them again. BIG THANKS U-Haul

danny H. 
Rating:
5.0

Awesome

Jorge M. 
Rating:
5.0

The manager checked me in and he was fast and very courteous. I was upset about something else and he encouraged me to keep moving forward with my move and stay on a positive note. I truly appreciated that. The young lady I returned the truck back was sweet as ever, as he was professional as well. I had a great experience with Uhaul at this location. I'll be back

Paula H. 
Rating:
5.0

Everything was fine

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
4.0

Customer did not leave a comment.

LaZara F. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
1.0

Customer did not leave a comment.

Scot R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN E. 
Rating:
5.0

My whole experience was very positive, especially the young lady dead handled the transaction for me. She was friendly, courteous, and very professional.!! They are fortunate to have her!!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
1.0

Definitely will be calling making a complaint!!!!!!!

Destinee S. 
Rating:
5.0

Customer did not leave a comment.

Warren K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Excellent service. The employees at ths particular u-haul was extremely helpful and when above and beyond to ensure the equipment was operational and safe. Excellent job. Thanks for all your help.

Clarence D. 
Rating:
5.0

Customer did not leave a comment.

Clayton I. 
Rating:
4.0

Customer did not leave a comment.

Jenia G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kivana C.  |  Overall Experience 
Rating:
5.0

They need lights on the inside of the storage where furniture is placed that's it overall it's nice.

Gizelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabrice P. 
Rating:
5.0

Sorry, I don't know her name but the team member on the morning of 12/21 was very friendly and nice. Represents you well.

Ray C. 
Rating:
3.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

So friendly guys

Bajes B. 
Rating:
3.0

No comments

Rose Y.  |  First Impressions 
Rating:
5.0

Two young , men were very engaging thru the rental!

Kipp J. 
Rating:
5.0

This u haul was the best so far I went to im very impressed with the customer service and they had help me with everything I needed help with good job u haul of marrero keep it up

jarred R. 
Rating:
3.0

put the trucks in a bigger location. there is no room for them.

Michael A. 
Rating:
5.0

Service was great and fast and the people was great 5 stars.

jason S. 
Rating:
5.0

Customer did not leave a comment.

WALTER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Margrent S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARDEN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deondra S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
4.0

No light in storage other then that it was great

Kenyana G.  |  Overall Experience 
Rating:
5.0

Nothing

gregory W. 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

The management at the Westwego store was 1000% better than what we had experienced at the store in Harvey which is where our original pickup location was scheduled. When we arrived at Harvey at 8:30 am to pick up our reserved van, the management informed us that it wasn't there. We had a reservation for 8:00 and our reservation wasn't granted. When we asked if anything else was available, we were told everything on the property was already reserved. I thought that's why we were there because we had a reservation. We asked what we were supposed to do about our rental and we were told by the general manager that the real question is "Why didn't the previous renter return the van we were supposed to have?" That wasn't our problem, we made a reservation and we expected some type of assistance which we did not get from this very rude individual. We left and went to the store on Westwood in Westwego and explained our situation to the assistant manager and the general manager. They were able to offer us a bigger truck for rental and we were very satisfied with their service. They were both very genuine and concerned and understood how upset we were. The general manager also looked at our rental contract for the store in Harvey and also noticed that a truck was available at that location that the manager there could have offered to us. Basically the general manager at Harvey didn't want to help us in any way. As it turns out, the van that we were supposed to rent was also a day and a half late to be returned to the location in Harvey but we were never notified. I suggest to anyone that if they ever need to rent a U-haul to go the store on Westwood and to avoid the location in Harvey at all costs.

Naser A. 
Rating:
5.0

Everyone was helpful and friendly, will definitely use again!!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

valisha H. 
Rating:
5.0

I love this location and the employees

Timbelry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megail M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
3.0

I rented a pickup truck with a faulty rear passenger tire. The tire's pressure was 17 psi. Not safe. I was on a deadline and made it to my location to pick up a load of wood, Fortunately the sawmill had a compressor and filled up my tire for the trip back.

Monica C. 
Rating:
5.0

Give Senior Citizens a discount,... ... and the Trailer performed nicely,...

haspel T. 
Rating:
5.0

Customer did not leave a comment.

leon b.  |  Overall Experience 
Rating:
5.0

Associate Dion was fast and friendly and offered fast and flawless service

Roosevelt R.  |  First Impressions 
Rating:
5.0

Associate Dion was very helpful, friendly & offered fast and flawless service.

Roosevelt R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Dina W. 
Rating:
3.0

Customer did not leave a comment.

Shauntrice J. 
Rating:
5.0

Customer did not leave a comment.

sandy K. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

interiano J. 
Rating:
5.0

Good???

juan p.  |  First Impressions 
Rating:
5.0

This place was great!!!

Jeff F.  |  First Impressions 
Rating:
4.0

I didn't visit the facility to answer that question

Ardena H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margrent S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenia G.  |  First Impressions 
Rating:
4.0

I REALLY LOVE THE SERVICE AT THIS LOCATION, BUT THE ONLY PROBLEM I HAD WAS YOU DO NOT TAKE CASH AND MY BANK CARD, I HAD TO GO FIND SOMEONE TO USE THEY CARD. THIS IS REALLY CAUSEING A PROBLEM FOR ME AND OTHER. BUT OVERALL THE SERIVE WAS GREAT. AND STAFF......... ALTHOUGHT LOOK LIKE I WILL HAVE TO BUSINESS AT ANOTHER MOVING TRUCK COMPANY,,, ONPATH FEDERAL CREDIT UNION YOULL DO NOT WORK WITH (WOW).........

linda C. 
Rating:
1.0

Customer did not leave a comment.

jameisha m.  |  Overall Experience 
Rating:
5.0

Staff was friendly. Good service.

Margaret S. 
Rating:
5.0

The first time I used uhaul for a rental vehicle and I was very impressed with the service I received from the representatives and the rental truck I used.

Ross L. 
Rating:
3.0

I paid my storage fee over the phone for 1 month when I reviewed my account later that wk. my card was charged for 2 months by staff

Goldie H.  |  Overall Experience 
Rating:
5.0

Fast and friendly ever thing went smoothly the truck was gassed up and ready to go nice and clean

terry R. 
Rating:
5.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

Domonique F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Customer did not leave a comment.

Ardie Brian B. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

BILLY W. 
Rating:
5.0

Quick, very professional, would and will recommend.

sean R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickie E. 
Rating:
5.0

The management staff and team leaders were very willing to help me solve a problem I have with another storage space and offer me a solution

deborah d.  |  First Impressions 
Rating:
5.0

Manager and staff were all great! Will definitely recommend them and use them again.

Jennifer D. 
Rating:
5.0

To me the employees their make the place, very professional, well mannered and a pleasure to do business with. Everything went as I wanted. VERY pleased.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Derrick J.  |  First Impressions 
Rating:
5.0

Mr. John and employer Michelle was very pleasant, respectful, easy to arrange day and time when needed, easy to get alone with, and over experience was high above average.

Sybil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Attendant was very helpful, efficient & patient.

DEBORAH D. 
Rating:
2.0

Make sure the stores employees understand customer service!

Kelvin J. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Staff and especially the general manager were exceptional.

JASON H. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Best U-Haul rental experience I have had in a very long time. Staff was helpful and customer service focused.

Edwin R. 
Rating:
5.0

Keep up the good service. No problems at all.

adam B. 
Rating:
5.0

Customer did not leave a comment.

sharon h.  |  Overall Experience 
Rating:
1.0

Stop treating your customers, as though they are personal bank accounts. Lying on the contracts. Making people pay things that you know ain't real. Staff have to call the manager who's not there, to verify something with a customer. Will not rent no more robbed by y'all twice

ARNELL M. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Lakeidra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon h.  |  First Impressions 
Rating:
5.0

Thanks for knowing how to change out a defective part.

Deon B. 
Rating:
5.0

Nothing, the vehicle I rented was perfect, and the 2 young guys I talked to on August 27th 2023 were very knowledgeable of their job and very polite too, and the young ladies who I encountered on my pickup day were very knowledgeable as well, it was a pleasure renting from this location. That was my first time and it definitely will not be the last, I'm definitely telling my friends and family about this location, I hope they keep up the good work.

beverly H. 
Rating:
1.0

The manager at this location is not friendly or nice and seem prejudice. I rented from this location many times and got the same attitude from this man

ataria B. 
Rating:
5.0

Keep up the great service

daniel W. 
Rating:
5.0

Customer did not leave a comment.

Damian B. 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denorise B. 
Rating:
5.0

Nothing everything was great.

christen S. 
Rating:
2.0

Bad customer service; staff argues with each other in front of customers, manager doesn't uphold what the staff tells people. Also very difficult to get in/out of - go spend your money some place else.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Team and manager were always a pleasure, no issues, everyone were so helpful and nice every time I visited.

Destiny H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda B.  |  First Impressions 
Rating:
5.0

GREAT CUSTOMER SERVICE

latonda S. 
Rating:
4.0

The truck I had was running real bad kept cutting off battery and engine kept coming on

Brandon W. 
Rating:
5.0

EXCELLENT

monita M. 
Rating:
5.0

Staff was incredibly helpful.no improvement needed

James S. 
Rating:
5.0

The manager was the nicest most polite and helpful person I've dealt with in a long time and it's hard to be impressed with customer service today. He went above and beyond to help me. I just moved here to the city and I leave the U-Haul parked overnight and the trailer was stolen off the truck. The manager helped me and it eased the stress of a bad situation. Make sure you pay the $8 for insurance it's a relief to know you are safe.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

deborah T. 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

The 2 young ladies that check my truck in were exceptional

Corron B. 
Rating:
5.0

Customer did not leave a comment.

Troy G.  |  First Impressions 
Rating:
5.0

Awsome service very professional

John A.  |  First Impressions 
Rating:
2.0

I paid for climate control and it was heat and had roaches Staff and manager were rude and I didn’t even go there often You changed the price after I had a contract that’s why I moved out

Robin J.  |  Overall Experience 
Rating:
3.0

There just weren't larger containers available. But we made due.

LORI B.  |  Overall Experience 
Rating:
4.0

Would love to have the storage door repainted thanks Kennedy Allison

KENNEDY A.  |  First Impressions 
Rating:
1.0

I put my furniture in this facility 2 years ago in what was supposed to be a climate control unit. However upon picking up my furniture I discovered my furniture to be mildew and infested with rat urine and feces. At this point I spoke to Mr John Lawson the facility Manager, that inform me that their air conditioner system went out that’s why my furniture was damaged. At this point I was given a insurance brochure and was told to make a claim ,which got denied. I was told by insurance company Manager of the claims department, if there was a natural disaster and the lights went out Uhaul wouldn’t be responsible, I was taken back by his response because this wasn’t the case.My furniture got ruined by Uhaul’ s being careless. I also told him hopefully in that case the customer would be notified of those changes because I wasn’t notified of these changes . I very surprised on how Uhaul handle a situation that was caused by their negligence. My overall experience was horrible with Uhaul. I drove from Texas to Louisiana to discover my furniture was ruined. I wouldn’t recommend this facility (Marrero,Louisiana) location to no one.

Crystal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy J.  |  Overall Experience 
Rating:
5.0

I really enjoyed the stay at Uhaul Storage. The staff was very helpful and amazing and I truly appreciate it. Thanks again

Annicia A.  |  Overall Experience 
Rating:
5.0

My only complaint is that they had accidentally checked me out awhile back and I was overchargted $36 for their error and I have never been able to recoup it even though I know that the manager tried to get it corrected. Corporate office has never sent me the money.

Tracey C.  |  Overall Experience 
Rating:
5.0

Had no problems but I don't quite understand about the 1st month free when I rented the unit on the 27th of May and my next payment is due on the 27 of June shouldn't that be the 27th of July? I'm just asking

QIANA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobbie D.  |  Overall Experience 
Rating:
5.0

Michelle and Mr. Jean went all over and beyond to help my husband .

suzette k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chinise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ola H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clayton C.  |  Overall Experience 
Rating:
3.0

My unit govin to me was very small for a 1 bed room appt . Alot my furniture got beat up moving in to the stotage..

shane r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

The service at this location is always helpful and I'll always recommend to anyone. The general manager and staff always a helping hand. Love coming here.

Natari J.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Mary B.  |  First Impressions 
Rating:
5.0

John was very helpful and very efficient. 👍🏽👍🏽

Tiffany M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jamie W.  |  Overall Experience 
Rating:
5.0

Mr. John is one of the best, nicest people who goes above and beyond for people. He works with you and so does his staff. I fully recommend this location to everyone I know.

Natari J.  |  First Impressions 
Rating:
5.0

Staff was very nice and friendly.

Jason M.  |  First Impressions 
Rating:
5.0

Jhon n his Team are the Best!!!

Thiet H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G.  |  Overall Experience 
Rating:
4.0

Good customer service

wanda A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nimi B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddie L.  |  First Impressions 
Rating:
5.0

John made it so easy, and he was friendly, helpful, kind and courteous

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa w.  |  First Impressions 
Rating:
5.0

The pretty girl with the pricings was very helpful an kind

Timothy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE S.  |  First Impressions 
Rating:
4.0

Moving in went smoothly but would have been a lot easier if all the check in & lock machines were working. Only one check in machine was working.

Heather C.  |  Online Move In 
Rating:
4.0

Gate problems

Dawn J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dajuana G.  |  Overall Experience 
Rating:
4.0

John was Awesome and he explained everything down into detail.

Tiffany B.  |  First Impressions 
Rating:
5.0

The door on my storage unit needs to be fixed

Rebecca S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ola H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ira S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyrone M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rusty t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerraine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phat t.  |  First Impressions 
Rating:
5.0

Done Business with John multiple time A plus in my book I will always come back to this U-Haul

Thiet H.  |  First Impressions 
Rating:
5.0

Would recommend and definitely use in the future.

Lakeydra B.  |  Overall Experience 
Rating:
1.0

The staff are very rude and unfriendly, the manager isn’t too sorry hisself following right behind the employees by not answering to customer calls or complaints. This is a very sorry location.

Alexis E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna T.  |  Overall Experience 
Rating:
4.0

Spoke with several staff of u-haul nothing was available. Called marrero office, spoke with John he was very knowledgeable, friendly and very courteous!!. I rented a storage unit from you guys as well very convenience. I will use use both again and will recommend to family and friends. Wonderful experience.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CALVIN EARL L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
1.0

My stuff got ruined bc of this place and they threw my things away

samantha a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula W.  |  Overall Experience 
Rating:
5.0

Great customer service! Facility is managed very well and is always kept clean.

Tracey C.  |  First Impressions 
Rating:
5.0

Great place. No problems.

Dorothy R.  |  Overall Experience 
Rating:
5.0

Men's and Lady are nice and People Person.mean they give you good vibes.with smiles.from there Heart

WANDA W.  |  First Impressions 
Rating:
5.0

I'm good with it

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia S.  |  Overall Experience 
Rating:
3.0

I always had a problem opening my store unit the lock was hard to open I had to buy some wd40 to loose it up

Annetta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIQUA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiera B.  |  Overall Experience 
Rating:
1.0

I feel they can do better with customer service, the manger is very rude, I won’t be a returning customer at that location.

Jasmine T.  |  Overall Experience 
Rating:
2.0

I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn’t that the entire purpose of climate control? I’ve gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between $550 and $750 estimated. All depends on how my check comes in and how much I have left over or can borrow. I’ve been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the $75 to $150 in late fees over the original $139.95 ($1,679.40 yearly) then you became greedy and I’m sure Uhaul is using Covid as the excuse for the $10 increase in rent and now you stand to collect $1,799.40 yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That’s when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn’t receive shelter during a catastrophe from any white or blue collar workers.

ANN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiera B.  |  First Impressions 
Rating:
5.0

Great people there it was a good experience

Sean J.  |  First Impressions 
Rating:
5.0

Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.

Niesha B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very professional and appreciate that and thank you very much

Ubaldo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Goldie E.  |  Overall Experience 
Rating:
3.0

Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.

Tallyn O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teanna W.  |  First Impressions 
Rating:
5.0

The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.

Dorothy R.  |  First Impressions 
Rating:
5.0

All was great

Jerome S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jynae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.

Susan S.  |  Overall Experience 
Rating:
5.0

The whole staff was nice, courteous and friendly . Omg they’ve helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!

Valisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful and nice 😊😊😊😊😊

CYNTHIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie D.  |  First Impressions 
Rating:
5.0

Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Niesha B.  |  First Impressions 
Rating:
1.0

It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Kenyana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Very nice staff and helpful!!

andrea r.  |  Overall Experience 
Rating:
5.0

Very pleased. Staff always friendly, helpful & efficient.

DEBORAH D.  |  Overall Experience 
Rating:
5.0

Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

Susan S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deriana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura W B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alecy G.  |  Overall Experience 
Rating:
5.0

This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

Sandie R.  |  First Impressions 
Rating:
5.0

Every thing was just like I expected it to be

gladys g.  |  First Impressions 
Rating:
5.0

They were so nice an Helpful

Raymond K.  |  First Impressions 
Rating:
5.0

Everything was great

Ellanese M.  |  Overall Experience 
Rating:
1.0

They were rude, not helpful, still have not gotten our refund correct.

Barbara M.  |  Overall Experience 
Rating:
1.0

I have water damage to my dresser and some clothing

KAYONICA L.  |  Overall Experience 
Rating:
5.0

Thank you.

paulette t.  |  Overall Experience 
Rating:
5.0

No complaints

REANNA T.  |  Overall Experience 
Rating:
2.0

Would not recommend to anyone

Cory V.  |  Overall Experience 
Rating:
5.0

Very friendly people and environment

Nicole C.  |  Overall Experience 
Rating:
5.0

All around great service!!

Jamie W.  |  First Impressions 
Rating:
1.0

I’d rather not say

Dondra A.  |  Overall Experience 
Rating:
5.0

Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Tracey R.  |  Overall Experience 
Rating:
5.0

Brian was great

Carde M.  |  First Impressions 
Rating:
3.0

The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

ingrid m.  |  Overall Experience 
Rating:
5.0

I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Tracey R.  |  First Impressions 
Rating:
5.0

Raymond was awesome . Very patient and efficient!

Britny M.  |  First Impressions 
Rating:
5.0

Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

goldie e.  |  Overall Experience 
Rating:
5.0

I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.

jemimah J.  |  Overall Experience 
Rating:
4.0

Everything was grest

CHERYL L.  |  Overall Experience 
No reviews have been submitted for this location.

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