Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had the most WONDERFUL experience at this location. I can't say enough about the staff here, especially Ms. Tamicca Rockett.
She is so pleasant, professional, courteous, kind, and just a very nice person. It was a joy working with her. When issues arose, she handled them quickly, professionally, and to everyone's satisfaction. If anyone in that area needs a Uhaul recommendation, I'm sending them straight to her. God bless you, Ms Rockett. And thanks for making our Uhaul experience very pleasant and memorable. (And tell "them", I suggest you get a raise and to put you in a position to train Uhaul workers all across the country).
Take care...
Najmah Qatadah - 8168134827
najmah Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theodore M
Rating:
4.0
Customer did not leave a comment.
Harry S
Rating:
4.0
Customer did not leave a comment.
Anton G
|
Overall Experience
Rating:
5.0
They younger black girl was nice and helpful
eellinda s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
will f
|
Overall Experience
Rating:
5.0
The staff was extremely pleasant and comical. The manager was professional, welcoming and what to assist. All questions were answered exponentially and efficiently. So far, this U-Haul facility was exponentially better than some of the others I’ve previously used.
ERIC N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cora d
|
Overall Experience
Rating:
5.0
The service rep on-site was very helpful.
Earvin F
Rating:
5.0
Contact customer if pickup location is closed. I received no notification that my pickup location was closed. At the last minute I had to change locations. Thankfully the Markham location was able to accommodate me.
Brian S
Rating:
5.0
Customer did not leave a comment.
kimberly r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JESSICA W
Rating:
5.0
The staff or the young ladies that assisted me where knowledgeable and so helpful.
jeanette k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA T
|
Overall Experience
Rating:
5.0
Ms Tamicca was so nice & professional I'll definitely come back and recommend this location
TAMARA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremy H
Rating:
5.0
Customer did not leave a comment.
Ajhera M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darrius t
|
Overall Experience
Rating:
5.0
Staff was very accommodating
Jo A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kelly j
|
Overall Experience
Rating:
5.0
Great service
JACQUELINE C
Rating:
5.0
Customer did not leave a comment.
Juanita B
|
Overall Experience
Rating:
5.0
The staff was amazingly helpful and courteous
Roy W
Rating:
4.0
Customer did not leave a comment.
Christen P
|
Overall Experience
Rating:
5.0
The truck was very dirty the trunk smelled extremely bad inside the truck was extremely dirty and smelled this was by far the worst experience I ever had with Uhaul and honestly I would like my money back
Jeffrey Z
Rating:
5.0
Nothing
Hardikkumar L
Rating:
5.0
Ms. Rockett is a professional. Very warm, easy to talk with, and has a way of making a customer not just feel important, but makes you feel like a flesh-and-blood human being. It's this feeling one gets when a person like her strives to feel what she'd feel, if she were the customer. And, trust me, that level of customer concern is becoming very rare. I/we thank her. She should be a customer service trainer.
najmah Q
|
First Impressions
Rating:
5.0
Great customer service and experience 👍
KEIFER W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica c
Rating:
4.0
There needs to be a little more of an accommodation for customers with outdoor units in the winter time. My lock froze on me and I couldn't get into my unit for days.
LATONYA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RALPH B
Rating:
3.0
Customer did not leave a comment.
Timothy R
Rating:
5.0
Very NICE PEOPLE AND MANAGER
ANNETTE L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demetria M
Rating:
4.0
x
William C
Rating:
2.0
My vehicle smelled like a cigarette was smoked there. I had trouble breathing and had headaches the whole experience.
Rabh a
Rating:
5.0
Everything went smooth with no issues. Will use them again if need arrive in future
alonzo B
Rating:
5.0
It was convenient and the people was very nice.
SARAH W
|
Overall Experience
Rating:
5.0
This was very convenient for me
SARAH W
Rating:
5.0
Staff were super friendly and helpful
Daisy G
Rating:
5.0
Customer did not leave a comment.
JADA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
celaithian s
|
Overall Experience
Rating:
1.0
I was not able to rent when I first arrived because I was blocked due to a rental from several years ago they said I returned dirty. I recall that visit several years ago and the truck was just as clean as I dot it.
Needless to say, they had me call customer service number and it took an hour or two before I heard back to get the block lifted.
This unexpected setback force me to wait 3 hours to get my rental squared away and furniture moved.
Vincent L
Rating:
5.0
Customer did not leave a comment.
Tondalaya B
Rating:
5.0
Customer service was great. The truck not so good. The tire had a screw that I did not discover until in route of my destination with a deadline. I was not in a position to go back and swap the truck. I stopped a couple of times for air. Then ..the drivers side windshield wiper snapped off in the rain on the expressway.
I do not usually have this experience. I would appreciate compensation
Wayne Y
Rating:
5.0
Customer did not leave a comment.
JUAN E
Rating:
5.0
Thank you
ASIA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RODERICK J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbie C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SONJI D
Rating:
4.0
I just wish the window wasn’t left rolled down. The driver seat was wet. A small, easy fix on my part wiping it down, just make sure windows are rolled up going forward.
SEAN R
Rating:
5.0
Customer did not leave a comment.
LARRY D
Rating:
5.0
Customer did not leave a comment.
Ella B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick T
Rating:
5.0
Miss Tamika was very friendly helphul she was very efficient & made sure i was very pleased
and satisfied a big huge thank you to her and all
kedzie Uhaul Team
lara w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela g
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chioke H
|
Overall Experience
Rating:
3.0
Very Attentive To Their Customers!! Would Definitely Use Them Again!!
JAMES S
Rating:
5.0
Customer did not leave a comment.
Barbara B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara B
Rating:
5.0
Customer did not leave a comment.
Daniel o
Rating:
4.0
Customer did not leave a comment.
Rosilind S
|
Overall Experience
Rating:
5.0
Keep up great work and keep up your goodness friendly spirit always Tiara
Delores S
Rating:
5.0
Staff is very professional and helpful
ANDREA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Simone G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rahed Y
Rating:
5.0
Customer did not leave a comment.
Julie G
Rating:
5.0
Everything is good as is. Facility, Equipment and Customer Service were excellent
EDDIE H
Rating:
5.0
Customer did not leave a comment.
SHAHEEDAH S
|
Overall Experience
Rating:
2.0
You should offer prorated rates for services ending before the month is over.
Kimberly H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda H
Rating:
5.0
Great management
SHANTAY B
Rating:
5.0
The staff was very polite and informative, and the place was clean, and
Liza J
Rating:
5.0
Always helpful and professional even when I dropped the ball!
Never felt like I was bothering them when I called or appeared in person.
Beverly H
|
Overall Experience
Rating:
5.0
I love your service
yvonne h
Rating:
5.0
Customer did not leave a comment.
regina P
Rating:
1.0
Customer did not leave a comment.
Tracy T
Rating:
5.0
Customer did not leave a comment.
Regina L
Rating:
4.0
Customer did not leave a comment.
JELANI M
Rating:
5.0
I had the storage unit for 11years and never had problem with staff or facility.
DARLENE E
|
Overall Experience
Rating:
5.0
I've had this unit over 6 years , never had a problem with the cleanliness .
LINDA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneil M
Rating:
1.0
Customer did not leave a comment.
Tierra S
Rating:
5.0
I would like to commend Jessica at this location for have professionalism and knowledge of processing a rental very timely and efficiently! She is always very attentive and fast . Also, I want to thank Tamicca at this location, she recognized a small glitch in my rental record and kindly attended to it promptly. She recognized customer service at its best. Thank you both for being a valued business in our area.
Toni P
Rating:
5.0
It was a very smooth experience!
SUSAN R
Rating:
5.0
Go with unlimited miles
Leonard C
Rating:
5.0
Customer did not leave a comment.
RENE C
Rating:
5.0
The experience was easy, the facility was easily accessible and well maintained
Deosia M
Rating:
5.0
Customer did not leave a comment.
WANDA W
Rating:
5.0
Excellent customer service.
Cullette N
Rating:
5.0
Customer did not leave a comment.
Ryan A
Rating:
5.0
Customer did not leave a comment.
CALVIN V
Rating:
5.0
FAST AND EASY
MICHAEL I
Rating:
4.0
Friendly environment.
MELISSA D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
doug s
Rating:
5.0
Customer did not leave a comment.
ELIZABETH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth G
Rating:
5.0
NONE
MICHAEL I
Rating:
4.0
Customer did not leave a comment.
Darlene P
Rating:
5.0
Customer did not leave a comment.
ken n
Rating:
5.0
Customer did not leave a comment.
dorothy W
Rating:
5.0
I stored items at this facility for fifteen years. During that time I never had a problem. Had 24 hour access daily. It is clean and well maintained. Staff is friendly and helpful. Secure access.
MARY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kia H
Rating:
4.0
Customer did not leave a comment.
CLIFFORD C
Rating:
5.0
Customer did not leave a comment.
SANTA T
Rating:
5.0
Customer did not leave a comment.
Celine B
Rating:
4.0
The service checking out the van was fine. The only problem was returning. The office was short-handed.
Karl P
Rating:
5.0
Customer did not leave a comment.
dena c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea H
|
Overall Experience
Rating:
1.0
The mileage was incorrect to start and I informed them. They couldn't change mileage in store so they sent a link. Once i was finish I tried changing to correct mikeage. It wouldn't allow me to do it. My thing is you can put a hold on card but something as simple as changing correct mileage so you won't overcharge customers is to difficult.
Allie R
Rating:
5.0
The transmission was slipping and I was nervous driving the vehicle however, the customer service was excellent! The vehicle was clean and I bed no problems.
anita c
Rating:
1.0
It was a nightmare
Khaled A
Rating:
5.0
Customer did not leave a comment.
Burnett M
Rating:
3.0
Customer did not leave a comment.
LEATRICE C
|
Online Move In
Rating:
5.0
Make sure vehicle is equipped for next customer!
Other than that, great service and no complaints!! Super easy and efficient. Thanks again!
Raymond S
Rating:
1.0
I was charged for a rental I never received 7 days after rental reservation was canceled.
MICHAEL L
Rating:
5.0
The wait time. Each customer is different which means some my take longer than others. There should be a back up plan if they more than 2 customers waiting. Maybe a kiosk to sign in.
ALLIE R
Rating:
5.0
Customer did not leave a comment.
GREGORY S
Rating:
5.0
Customer did not leave a comment.
Renoda W
Rating:
5.0
Customer did not leave a comment.
Blanche D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harry S
Rating:
5.0
Customer did not leave a comment.
Byron V
Rating:
5.0
Customer did not leave a comment.
Antionette H
Rating:
5.0
Great, fast, efficient and knowledgeable! Well done@
Caleb F
Rating:
4.0
Customer did not leave a comment.
Annette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelvin F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie f
|
Overall Experience
Rating:
4.0
Brian was a big help! Keep up the good work
Toni T
Rating:
5.0
Tamicca was very helpful in checking out my truck. Great customer service!
kierra h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william h
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
PAMELA M
Rating:
5.0
Like all public storage and U-Haul location monthly storage is way way way too expensive!!!
REUBEN B
Rating:
5.0
The young lady that took care of us was so wonderful thank you we forgot her name but she had glasses on
Vondessa J
Rating:
3.0
The facility was great and so was the staff. My complaint is the contract. Unused rent not being refunded caused me to have to move in a hurry and resulted in me being injured while moving. Before Uhaul took over, the previous owners prorated and refunded unused rent. I’m extremely disappointed and likely will not use Uhaul for future storage needs.
Laurianna K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sunday A
Rating:
5.0
Customer did not leave a comment.
Laura B
|
Overall Experience
Rating:
5.0
Maybe more staff.
Federico V
Rating:
5.0
NO COMMENT
ARCHIE R
|
First Impressions
Rating:
5.0
Mariah was very friendly and welcoming. She got us checked in and on our way very quickly. Thank you for your help.
Crystal C
Rating:
5.0
Vernita is the best!!!!!!!!!!!!!!
PAUL C
|
Overall Experience
Rating:
5.0
We had a horrible experience with Load Share. 3hr delay in getting the setup complete put us off track for our travel itinerary. Manager made us wait for an inordinate amount of time. Rep on the phone made things right, though.
JOHN W
Rating:
5.0
Great Service!! Keep up the good work.
Robert M
Rating:
5.0
Customer did not leave a comment.
WILLIE M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sonjya B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harry S
Rating:
5.0
Customer did not leave a comment.
WALTER S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenosha B
Rating:
5.0
Customer did not leave a comment.
Erroll D
|
Overall Experience
Rating:
3.0
The facility was fine. It was always clean and secure. The staff was often rude and not helpful at all. I had a storage unit for several years and therefore my access card became worn and would not work well. I often spent 10 minutes swiping the card many times to open the gate. When I brought this to the attention of the manager, she did nothing. I asked for a new card or perhaps a code. Later on she gave me a code that worked for about a year. Also the fact that the rent kept increasing like clock work was ridiculous considering the terrible customer service.
TAWANNA F
|
Overall Experience
Rating:
5.0
very friendly and helpful staff.
Ora C
Rating:
5.0
Customer did not leave a comment.
Andre M
Rating:
5.0
Customer did not leave a comment.
Taffy H
Rating:
5.0
Customer did not leave a comment.
Kurt G
Rating:
5.0
Customer did not leave a comment.
michael j
Rating:
5.0
Though was busy Brain handle each customer with care and patience. Don’t see that much. Manager of store was helpful as well. That’s the type of customer,customer need and miss
NICOLE M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharon F
Rating:
4.0
Customer did not leave a comment.
lateefah w
Rating:
5.0
Customer did not leave a comment.
LISA A
Rating:
5.0
It was a great experience, so that says it all, and I will be back one more time, thanks
dan c
Rating:
4.0
Customer did not leave a comment.
Lynn M
Rating:
1.0
Discrepancy with gas needle ,cigarette smell... These new tires just a horrible experience
JAMES S
Rating:
4.0
Customer did not leave a comment.
SHANIKKA J
|
Overall Experience
Rating:
2.0
Jessica is great goes over and beyond the call of duty making my difficult move a pleasant experience
RAGREDA C
|
First Impressions
Rating:
5.0
I love how they do everything to help you in the time of need. Mariah, and her team is amazing & goes above & beyond & is very humble. I appreciate her & her team to the fullest!
jasmine c
|
Overall Experience
Rating:
5.0
If you need a clean and reliable place with people that will help you this is the places, just talk with them, they will help
Sherron s
|
First Impressions
Rating:
5.0
Ms. Zoe was very professional, informable, very sweet, and patient.We vote her for President.
aaron g
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DISHAI W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
bryanna c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vernell F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clarence w
|
First Impressions
Rating:
3.0
The gate at this facility was inoperable for about a month or two with no instructions or information indicating when the gate would be working. You had to go inside to speak with someone to get information. This facility also changed management, the new manager is not as efficient or informative as Ms Vernita. The facility is average.
Bonnie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSIE W
|
Overall Experience
Rating:
5.0
They take care of they’re people
Maurice P
|
Overall Experience
Rating:
4.0
Call to make payment and the young lady was very helpful.
Quantina M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RASHEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanche D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICARDO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chenay T
|
Overall Experience
Rating:
5.0
Very clean u- haul, been there for 4yrs and didn't have not one RAT DROPPING. I would go there and if I had to, very nice and professional staff.
Amelia Taylor
AMELIA T
|
Overall Experience
Rating:
5.0
Your staff were very helpful and friendly. I never had a problem getting in or out the gate. I always saw a staff member outside patrolling the grounds every time I came to the storage during business hours.
Roosevelt K
|
Overall Experience
Rating:
3.0
I'd didnt like the policy. I'd came the day before the next payment due 10/ 31. I'd told the representative I was moving out that date. She told me I had to move out that day 10/30 otherwise, I would have to pay for another month.
Secondly, they auto charge my account last month.They said I'd signed the form, but I'd didn't and she couldn't show me the form on the system.
The storage facility was clean, but on the business side unprofessional.
Yesterday, at 3:30 I had to rent a van and find someone to move my things within 2hrs before they closed at 5pm. I was very displeased with her professional behavior. Fortunately , I was able to do it.
Glenda t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rose h
|
Overall Experience
Rating:
3.0
I was told one and upon checking out I was told something else
DIANE F
|
First Impressions
Rating:
3.0
The only thing that I didn’t like was the frequent increase in the price. Other than that, all was well. That was why I didn’t score Excellent.
Leonia J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandon L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIE W
|
Overall Experience
Rating:
5.0
This location went over and beyond to assist me with my reservation that was transferred to the last minute. They did a awesome job.
Customer just know that this location has inside units not all are drive up.
DARENA F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GERALD B
|
Overall Experience
Rating:
2.0
This facility apparently does not care about the service it provides. Elevators rarely worked. Access gate card consistently did not work and neither did the remote code. Very frustrating.
Michael O
|
Overall Experience
Rating:
3.0
The only situation was the movers were not in proper communication. We were scheduled to move on Monday evening and had to change toTuesday morning.
Sandra I
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pearl J
|
First Impressions
Rating:
5.0
Keep up the Excellent work
TONY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jasmine L
|
Overall Experience
Rating:
1.0
My vehicle was broken in theft my TV was stolen from my rv mobile home among other things broken glass .
Robert L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LYNETTA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Glenda t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latasha T
|
Overall Experience
Rating:
3.0
I had a issue with getting inside the building using my access code but not inside the gate.
Yovonda J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Audrea C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcus F
|
First Impressions
Rating:
5.0
Excellent customer service on the and in person
Teresa N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique F
|
Overall Experience
Rating:
5.0
Your customer Rep at the Markham location were very helpful and courteous.
ben r
|
Overall Experience
Rating:
4.0
Everything was great, if I had any feedback to provide it was warmer on the 2nd floor of the indoor storage area. However, there were signs posted stating the climate control would be, I believe between 65 - 85 degrees. The temperature was within that standard at 80 degrees, which was a bit warm while moving. Other than that, everything was clean, simple and the staff were friendly.
Tiffany D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nathan B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rhonda C
|
Overall Experience
Rating:
5.0
I love uhual! And they love me back!!!!
kyland j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRY E
|
First Impressions
Rating:
5.0
I can’t be more satisfied with the service and the staff was phenomenal
Precious E
|
First Impressions
Rating:
3.0
The price has continued to go up year after year. I understand operation costs increase but my price has continued to increase from the price that was on the contract that I signed.
SIMONE T
|
First Impressions
Rating:
3.0
Well for the price the access was ok in summer and fall months. But when it snows you have to bring a Shovel to dig your unit out in order to open it. I didn’t like that about my unit #3002
Anthony M
|
Overall Experience
Rating:
5.0
Mariah Mccoy was excellent
lori s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sebrina H
|
First Impressions
Rating:
5.0
Great place clean
MICHAEL U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shuron s
|
Overall Experience
Rating:
4.0
Good
Marvin H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vincent w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sammie B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lynda N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond E
|
Overall Experience
Rating:
5.0
Ms. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.
Karren P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENDA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTONIO T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quincy M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
william h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah W
|
Overall Experience
Rating:
5.0
Staff was very helpful and great customer service
Sukriat A
|
Overall Experience
Rating:
2.0
Poor customer service
Karen P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEISHA S
|
Overall Experience
Rating:
5.0
The workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place
morris b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Priscilla R
|
Overall Experience
Rating:
5.0
Fast& friendly.
JOSEPH E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tolanda J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio S
|
Overall Experience
Rating:
5.0
The staff is awesome and the storage was really great for us
Gregory A
|
Overall Experience
Rating:
5.0
I’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help
Jaime M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio S
|
First Impressions
Rating:
1.0
Just very unprofessional
Candise c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya B
|
First Impressions
Rating:
5.0
The facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.
Angela C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KURT N
|
Overall Experience
Rating:
5.0
The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)
fern T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katrina C
|
First Impressions
Rating:
4.0
Loading area several times were not well maintained.
Deidra G
|
First Impressions
Rating:
5.0
Tom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.
DAMIAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia J
|
Overall Experience
Rating:
5.0
It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.
JEREMY M
|
First Impressions
Rating:
5.0
Elegant and very respectful of my storage
Lo A
|
Overall Experience
Rating:
4.0
The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.
TONI P
|
First Impressions
Rating:
5.0
Very approval will always come back
Raymond A
|
Overall Experience
Rating:
5.0
You guys were a great help yesterday. Thanks!
Daniel V
|
First Impressions
Rating:
5.0
Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Thanks!
CAROLYN T
|
Overall Experience
Rating:
5.0
staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!
Cathleen D
|
First Impressions
Rating:
2.0
Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn’t working and I was still being charged. I no longer needed those items and didn’t have any place to discard them.
Vicki W
|
Overall Experience
Rating:
5.0
Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.
Lashance F
|
First Impressions
Rating:
5.0
Great customer service
Tamika H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya B
|
First Impressions
Rating:
5.0
This is not the first time I’ve use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.
Tonese G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KAREN A
|
Overall Experience
Rating:
5.0
I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time.
I appreciate renting at this facility.
Chantal L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOROTHY W
|
Overall Experience
Rating:
3.0
The staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3.000 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.
Daryl C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yvonne P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jackie h
|
Overall Experience
Rating:
5.0
Vernita is very good.
Theretha R
|
Overall Experience
Rating:
5.0
She was such a delight very personable and awesome customer service
LUCILLE W
|
First Impressions
Rating:
5.0
Very professional staff, location clean, no problems, no complaints!
Frederick G
|
Overall Experience
Rating:
5.0
I really felt that my items where in a safe place thanks.
Vanessa T
|
Overall Experience
Rating:
5.0
Never had a problem. The staff was friendly and the unit clean.
Lucille M
|
Overall Experience
Rating:
5.0
The service was great this is the second time I used the u-haul storage good experience every time
SHAUNTAY C
|
Overall Experience
Rating:
5.0
Very nice and easy
Wayne o
|
Overall Experience
Rating:
5.0
Great service
Lotania T
|
Overall Experience
Rating:
5.0
Clean, well lighted, every time I went, I was treated with the utmost respect.
Sabrina C
|
Overall Experience
Rating:
5.0
They were very nice and patient...
Diamond w
|
First Impressions
Rating:
5.0
GREAT SERVICE FROM BEGINNING TO END
Eldridge T
|
Overall Experience
Rating:
4.0
Good management and staff
Jose m
|
Overall Experience
Rating:
5.0
My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul
Phyllis F
|
First Impressions
Rating:
4.0
Service was professional
JANICE L
|
Overall Experience
Rating:
5.0
Outstanding!
Kevin W
|
Overall Experience
Rating:
5.0
Great customer service.
Maria H
|
Overall Experience
Rating:
5.0
They were great
Michael F
|
First Impressions
Rating:
5.0
Thank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!
debra c
|
Overall Experience
Rating:
5.0
I will use them again
Celestine N
|
Overall Experience
Rating:
5.0
Markham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.
LILLIE J
|
Overall Experience
Rating:
5.0
Great
Jasmine G
|
Overall Experience
Rating:
4.0
Office hours should be open on Sundays also.
David P
|
Overall Experience
Rating:
5.0
I rented a parking space service was excellent
george w
|
First Impressions
Rating:
5.0
Venita is a great store manager.
VONDA G
|
Overall Experience
Rating:
5.0
I have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings
ERNESTO L
|
Overall Experience
Rating:
5.0
The store manager, Vernita Carter has been outstanding! Very professional and courteous!
SHERRI G
|
Overall Experience
Rating:
5.0
Nice people.
Teddy S
|
First Impressions
Rating:
4.0
The price was the only issue I had.....
BRIAN C
|
Overall Experience
Rating:
5.0
Very nice people
Teddy S
|
Overall Experience
Rating:
5.0
Thank y'all for being friendly very respectful and yall keep up the good work
Ronald P
|
Overall Experience
Rating:
4.0
Vernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.
RENITA M
|
Overall Experience
Rating:
5.0
I love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!
Arlisa m
|
Reservation
Rating:
3.0
Customer service communication should improve. I did not feel welcomed as a patron.
Michael O
|
Reservation
Rating:
2.0
Too costly
JACQUELINE G
|
Overall Experience
Rating:
1.0
The guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that
Gabrielle M
|
Reservation
Rating:
1.0
I was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.
Michael J
|
Reservation
Rating:
3.0
everything was all well
elizabeth h
|
Overall Experience
Rating:
3.0
Sometimes to call in youbwould get a homenworker who didn’t know what was going on. Need better notes and more notes in the system
TAMIKA O
|
Overall Experience
Rating:
4.0
Monthly cost is more than other storages in area.
JENNIFER P
|
Overall Experience
Rating:
3.0
The price for a 5x10 is too much, no lighting after dark down the aisles and I moved out on the 24th of September not the 28th.
ALICIA M
|
Overall Experience
Rating:
4.0
move out date is incorrect the date was 9.22.2018 Vernita was great very pleasant at all times
MARIA B
|
Overall Experience
Rating:
5.0
Great service help staff
Ramon J
|
Overall Experience
Rating:
5.0
Great place
Alonzo B
|
Overall Experience
Rating:
5.0
Everything was great thank you for impeccable service
DENISE D
|
Overall Experience
Rating:
5.0
Vernita is AWESOME
Denise H
|
Overall Experience
Rating:
5.0
My favorite always come here
mary S
|
Overall Experience
Rating:
3.0
My furniture was ruined. I’m assuming due to the climate or temperature in the storage unit. I ended up having to throw most of my stored furniture away.
ANASIA L
|
Overall Experience
Rating:
5.0
Great customer's service really friendly staff really helpful and nice will keep my business here
DEMETRIUS M
|
Overall Experience
Rating:
5.0
No issues or complaints. Great storage experience!
WENDY J
|
Overall Experience
Rating:
5.0
Everything went well, smoothly but quick. Thanks Uhaul 😁
Taweeshe S
|
Overall Experience
Rating:
5.0
Very professional and clean
MARVIN R
|
Overall Experience
Rating:
5.0
This facility is great. I've been storing at the Markham location for some years know and have been very satisfied. Thank you to Vernita and staff.
CYNTHIA T
|
Overall Experience
Rating:
5.0
NA
MARGARET G
|
Overall Experience
Rating:
5.0
This HAS been the BEST experience over the course of the 2 years I was a customer. The staff was soo friendly and the unit was well maintained. I definitely would recommend others to book with Uhaul!
CHERITA R
|
Overall Experience
Rating:
5.0
Great service!
Charity E
|
Overall Experience
Rating:
5.0
I removed my stuff no problem clean and no pest was brought home. Good job.
