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Regina L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Markham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had the most WONDERFUL experience at this location. I can't say enough about the staff here, especially Ms. Tamicca Rockett. She is so pleasant, professional, courteous, kind, and just a very nice person. It was a joy working with her. When issues arose, she handled them quickly, professionally, and to everyone's satisfaction. If anyone in that area needs a Uhaul recommendation, I'm sending them straight to her. God bless you, Ms Rockett. And thanks for making our Uhaul experience very pleasant and memorable. (And tell "them", I suggest you get a raise and to put you in a position to train Uhaul workers all across the country). Take care... Najmah Qatadah - 8168134827
najmah Q | Overall ExperienceThey younger black girl was nice and helpful
eellinda s | First ImpressionsThe staff was extremely pleasant and comical. The manager was professional, welcoming and what to assist. All questions were answered exponentially and efficiently. So far, this U-Haul facility was exponentially better than some of the others I’ve previously used.
ERIC N | First ImpressionsThe service rep on-site was very helpful.
Earvin FContact customer if pickup location is closed. I received no notification that my pickup location was closed. At the last minute I had to change locations. Thankfully the Markham location was able to accommodate me.
Brian SThe staff or the young ladies that assisted me where knowledgeable and so helpful.
jeanette k | First ImpressionsMs Tamicca was so nice & professional I'll definitely come back and recommend this location
TAMARA H | Overall ExperienceStaff was very accommodating
Jo A | Online Move InGreat service
JACQUELINE CThe staff was amazingly helpful and courteous
Roy WThe truck was very dirty the trunk smelled extremely bad inside the truck was extremely dirty and smelled this was by far the worst experience I ever had with Uhaul and honestly I would like my money back
Jeffrey ZNothing
Hardikkumar LMs. Rockett is a professional. Very warm, easy to talk with, and has a way of making a customer not just feel important, but makes you feel like a flesh-and-blood human being. It's this feeling one gets when a person like her strives to feel what she'd feel, if she were the customer. And, trust me, that level of customer concern is becoming very rare. I/we thank her. She should be a customer service trainer.
najmah Q | First ImpressionsGreat customer service and experience 👍
KEIFER W | First ImpressionsThere needs to be a little more of an accommodation for customers with outdoor units in the winter time. My lock froze on me and I couldn't get into my unit for days.
LATONYA G | Overall ExperienceVery NICE PEOPLE AND MANAGER
ANNETTE L | Overall Experiencex
William CMy vehicle smelled like a cigarette was smoked there. I had trouble breathing and had headaches the whole experience.
Rabh aEverything went smooth with no issues. Will use them again if need arrive in future
alonzo BIt was convenient and the people was very nice.
SARAH W | Overall ExperienceThis was very convenient for me
SARAH WStaff were super friendly and helpful
Daisy GI was not able to rent when I first arrived because I was blocked due to a rental from several years ago they said I returned dirty. I recall that visit several years ago and the truck was just as clean as I dot it. Needless to say, they had me call customer service number and it took an hour or two before I heard back to get the block lifted. This unexpected setback force me to wait 3 hours to get my rental squared away and furniture moved.
Vincent LCustomer service was great. The truck not so good. The tire had a screw that I did not discover until in route of my destination with a deadline. I was not in a position to go back and swap the truck. I stopped a couple of times for air. Then ..the drivers side windshield wiper snapped off in the rain on the expressway. I do not usually have this experience. I would appreciate compensation
Wayne YThank you
ASIA H | Overall ExperienceI just wish the window wasn’t left rolled down. The driver seat was wet. A small, easy fix on my part wiping it down, just make sure windows are rolled up going forward.
SEAN RMiss Tamika was very friendly helphul she was very efficient & made sure i was very pleased and satisfied a big huge thank you to her and all kedzie Uhaul Team
lara w | First ImpressionsVery Attentive To Their Customers!! Would Definitely Use Them Again!!
JAMES SKeep up great work and keep up your goodness friendly spirit always Tiara
Delores SStaff is very professional and helpful
ANDREA B | Overall ExperienceEverything is good as is. Facility, Equipment and Customer Service were excellent
EDDIE HYou should offer prorated rates for services ending before the month is over.
Kimberly H | Overall ExperienceGreat management
SHANTAY BThe staff was very polite and informative, and the place was clean, and
Liza JAlways helpful and professional even when I dropped the ball! Never felt like I was bothering them when I called or appeared in person.
Beverly H | Overall ExperienceI love your service
yvonne hI had the storage unit for 11years and never had problem with staff or facility.
DARLENE E | Overall ExperienceI've had this unit over 6 years , never had a problem with the cleanliness .
LINDA H | Overall ExperienceI would like to commend Jessica at this location for have professionalism and knowledge of processing a rental very timely and efficiently! She is always very attentive and fast . Also, I want to thank Tamicca at this location, she recognized a small glitch in my rental record and kindly attended to it promptly. She recognized customer service at its best. Thank you both for being a valued business in our area.
Toni PIt was a very smooth experience!
SUSAN RGo with unlimited miles
Leonard CThe experience was easy, the facility was easily accessible and well maintained
Deosia MExcellent customer service.
Cullette NFAST AND EASY
MICHAEL IFriendly environment.
MELISSA D | First ImpressionsNONE
MICHAEL II stored items at this facility for fifteen years. During that time I never had a problem. Had 24 hour access daily. It is clean and well maintained. Staff is friendly and helpful. Secure access.
MARY J | Overall ExperienceThe service checking out the van was fine. The only problem was returning. The office was short-handed.
Karl PThe mileage was incorrect to start and I informed them. They couldn't change mileage in store so they sent a link. Once i was finish I tried changing to correct mikeage. It wouldn't allow me to do it. My thing is you can put a hold on card but something as simple as changing correct mileage so you won't overcharge customers is to difficult.
Allie RThe transmission was slipping and I was nervous driving the vehicle however, the customer service was excellent! The vehicle was clean and I bed no problems.
anita cIt was a nightmare
Khaled AMake sure vehicle is equipped for next customer! Other than that, great service and no complaints!! Super easy and efficient. Thanks again!
Raymond SI was charged for a rental I never received 7 days after rental reservation was canceled.
MICHAEL LThe wait time. Each customer is different which means some my take longer than others. There should be a back up plan if they more than 2 customers waiting. Maybe a kiosk to sign in.
ALLIE RGreat, fast, efficient and knowledgeable! Well done@
Caleb FBrian was a big help! Keep up the good work
Toni TTamicca was very helpful in checking out my truck. Great customer service!
kierra h | First ImpressionsLike all public storage and U-Haul location monthly storage is way way way too expensive!!!
REUBEN BThe young lady that took care of us was so wonderful thank you we forgot her name but she had glasses on
Vondessa JThe facility was great and so was the staff. My complaint is the contract. Unused rent not being refunded caused me to have to move in a hurry and resulted in me being injured while moving. Before Uhaul took over, the previous owners prorated and refunded unused rent. I’m extremely disappointed and likely will not use Uhaul for future storage needs.
Laurianna K | Overall ExperienceMaybe more staff.
Federico VNO COMMENT
ARCHIE R | First ImpressionsMariah was very friendly and welcoming. She got us checked in and on our way very quickly. Thank you for your help.
Crystal CVernita is the best!!!!!!!!!!!!!!
PAUL C | Overall ExperienceWe had a horrible experience with Load Share. 3hr delay in getting the setup complete put us off track for our travel itinerary. Manager made us wait for an inordinate amount of time. Rep on the phone made things right, though.
JOHN WGreat Service!! Keep up the good work.
Robert MThe facility was fine. It was always clean and secure. The staff was often rude and not helpful at all. I had a storage unit for several years and therefore my access card became worn and would not work well. I often spent 10 minutes swiping the card many times to open the gate. When I brought this to the attention of the manager, she did nothing. I asked for a new card or perhaps a code. Later on she gave me a code that worked for about a year. Also the fact that the rent kept increasing like clock work was ridiculous considering the terrible customer service.
TAWANNA F | Overall Experiencevery friendly and helpful staff.
Ora CThough was busy Brain handle each customer with care and patience. Don’t see that much. Manager of store was helpful as well. That’s the type of customer,customer need and miss
NICOLE M | Online Move InIt was a great experience, so that says it all, and I will be back one more time, thanks
dan cDiscrepancy with gas needle ,cigarette smell... These new tires just a horrible experience
JAMES SJessica is great goes over and beyond the call of duty making my difficult move a pleasant experience
RAGREDA C | First ImpressionsI love how they do everything to help you in the time of need. Mariah, and her team is amazing & goes above & beyond & is very humble. I appreciate her & her team to the fullest!
jasmine c | Overall ExperienceIf you need a clean and reliable place with people that will help you this is the places, just talk with them, they will help
Sherron s | First ImpressionsMs. Zoe was very professional, informable, very sweet, and patient.We vote her for President.
aaron g | First ImpressionsThe gate at this facility was inoperable for about a month or two with no instructions or information indicating when the gate would be working. You had to go inside to speak with someone to get information. This facility also changed management, the new manager is not as efficient or informative as Ms Vernita. The facility is average.
Bonnie W | Overall ExperienceThey take care of they’re people
Maurice P | Overall ExperienceCall to make payment and the young lady was very helpful.
Quantina M | First ImpressionsVery clean u- haul, been there for 4yrs and didn't have not one RAT DROPPING. I would go there and if I had to, very nice and professional staff. Amelia Taylor
AMELIA T | Overall ExperienceYour staff were very helpful and friendly. I never had a problem getting in or out the gate. I always saw a staff member outside patrolling the grounds every time I came to the storage during business hours.
Roosevelt K | Overall ExperienceI'd didnt like the policy. I'd came the day before the next payment due 10/ 31. I'd told the representative I was moving out that date. She told me I had to move out that day 10/30 otherwise, I would have to pay for another month. Secondly, they auto charge my account last month.They said I'd signed the form, but I'd didn't and she couldn't show me the form on the system. The storage facility was clean, but on the business side unprofessional. Yesterday, at 3:30 I had to rent a van and find someone to move my things within 2hrs before they closed at 5pm. I was very displeased with her professional behavior. Fortunately , I was able to do it.
Glenda t | Overall ExperienceI was told one and upon checking out I was told something else
DIANE F | First ImpressionsThe only thing that I didn’t like was the frequent increase in the price. Other than that, all was well. That was why I didn’t score Excellent.
Leonia J | Overall ExperienceThis location went over and beyond to assist me with my reservation that was transferred to the last minute. They did a awesome job. Customer just know that this location has inside units not all are drive up.
DARENA F | First ImpressionsThis facility apparently does not care about the service it provides. Elevators rarely worked. Access gate card consistently did not work and neither did the remote code. Very frustrating.
Michael O | Overall ExperienceThe only situation was the movers were not in proper communication. We were scheduled to move on Monday evening and had to change toTuesday morning.
Sandra I | Online Move InKeep up the Excellent work
TONY M | Overall ExperienceMy vehicle was broken in theft my TV was stolen from my rv mobile home among other things broken glass .
Robert L | Overall ExperienceI had a issue with getting inside the building using my access code but not inside the gate.
Yovonda J | First ImpressionsExcellent customer service on the and in person
Teresa N | Overall ExperienceYour customer Rep at the Markham location were very helpful and courteous.
ben r | Overall ExperienceEverything was great, if I had any feedback to provide it was warmer on the 2nd floor of the indoor storage area. However, there were signs posted stating the climate control would be, I believe between 65 - 85 degrees. The temperature was within that standard at 80 degrees, which was a bit warm while moving. Other than that, everything was clean, simple and the staff were friendly.
Tiffany D | First ImpressionsI love uhual! And they love me back!!!!
kyland j | First ImpressionsI can’t be more satisfied with the service and the staff was phenomenal
Precious E | First ImpressionsThe price has continued to go up year after year. I understand operation costs increase but my price has continued to increase from the price that was on the contract that I signed.
SIMONE T | First ImpressionsWell for the price the access was ok in summer and fall months. But when it snows you have to bring a Shovel to dig your unit out in order to open it. I didn’t like that about my unit #3002
Anthony M | Overall ExperienceMariah Mccoy was excellent
lori s | Overall ExperienceGreat place clean
MICHAEL U | First ImpressionsGood
Marvin H | First ImpressionsMs. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.
Karren P | Overall ExperienceStaff was very helpful and great customer service
Sukriat A | Overall ExperiencePoor customer service
Karen P | Overall ExperienceThe workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place
morris b | Overall ExperienceFast& friendly.
JOSEPH E | First ImpressionsThe staff is awesome and the storage was really great for us
Gregory A | Overall ExperienceI’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help
Jaime M | Overall ExperienceJust very unprofessional
Candise c | Overall ExperienceThe facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.
Angela C | Overall ExperienceThe Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)
fern T | First ImpressionsLoading area several times were not well maintained.
Deidra G | First ImpressionsTom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.
DAMIAN W | First ImpressionsIt took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.
JEREMY M | First ImpressionsElegant and very respectful of my storage
Lo A | Overall ExperienceThe young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.
TONI P | First ImpressionsVery approval will always come back
Raymond A | Overall ExperienceYou guys were a great help yesterday. Thanks!
Daniel V | First ImpressionsAlthough I do not live near this u-haul storage site, I prefer this site because of its quality services. Thanks!
CAROLYN T | Overall Experiencestaff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!
Cathleen D | First ImpressionsInput in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn’t working and I was still being charged. I no longer needed those items and didn’t have any place to discard them.
Vicki W | Overall ExperienceVernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.
Lashance F | First ImpressionsGreat customer service
Tamika H | Overall ExperienceThis is not the first time I’ve use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.
Tonese G | Overall ExperienceI have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.
Chantal L | First ImpressionsThe staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3.000 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.
Daryl C | Overall ExperienceVernita is very good.
Theretha R | Overall ExperienceShe was such a delight very personable and awesome customer service
LUCILLE W | First ImpressionsVery professional staff, location clean, no problems, no complaints!
Frederick G | Overall ExperienceI really felt that my items where in a safe place thanks.
Vanessa T | Overall ExperienceNever had a problem. The staff was friendly and the unit clean.
Lucille M | Overall ExperienceThe service was great this is the second time I used the u-haul storage good experience every time
SHAUNTAY C | Overall ExperienceVery nice and easy
Wayne o | Overall ExperienceGreat service
Lotania T | Overall ExperienceClean, well lighted, every time I went, I was treated with the utmost respect.
Sabrina C | Overall ExperienceThey were very nice and patient...
Diamond w | First ImpressionsGREAT SERVICE FROM BEGINNING TO END
Eldridge T | Overall ExperienceGood management and staff
Jose m | Overall ExperienceMy interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul
Phyllis F | First ImpressionsService was professional
JANICE L | Overall ExperienceOutstanding!
Kevin W | Overall ExperienceGreat customer service.
Maria H | Overall ExperienceThey were great
Michael F | First ImpressionsThank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!
debra c | Overall ExperienceI will use them again
Celestine N | Overall ExperienceMarkham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.
LILLIE J | Overall ExperienceGreat
Jasmine G | Overall ExperienceOffice hours should be open on Sundays also.
David P | Overall ExperienceI rented a parking space service was excellent
george w | First ImpressionsVenita is a great store manager.
VONDA G | Overall ExperienceI have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings
ERNESTO L | Overall ExperienceThe store manager, Vernita Carter has been outstanding! Very professional and courteous!
SHERRI G | Overall ExperienceNice people.
Teddy S | First ImpressionsThe price was the only issue I had.....
BRIAN C | Overall ExperienceVery nice people
Teddy S | Overall ExperienceThank y'all for being friendly very respectful and yall keep up the good work
Ronald P | Overall ExperienceVernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.
RENITA M | Overall ExperienceI love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!
Arlisa m | ReservationCustomer service communication should improve. I did not feel welcomed as a patron.
Michael O | ReservationToo costly
JACQUELINE G | Overall ExperienceThe guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that
Gabrielle M | ReservationI was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.
Michael J | Reservationeverything was all well
elizabeth h | Overall ExperienceSometimes to call in youbwould get a homenworker who didn’t know what was going on. Need better notes and more notes in the system
TAMIKA O | Overall ExperienceMonthly cost is more than other storages in area.
JENNIFER P | Overall ExperienceThe price for a 5x10 is too much, no lighting after dark down the aisles and I moved out on the 24th of September not the 28th.
ALICIA M | Overall Experiencemove out date is incorrect the date was 9.22.2018 Vernita was great very pleasant at all times
MARIA B | Overall ExperienceGreat service help staff
Ramon J | Overall ExperienceGreat place
Alonzo B | Overall ExperienceEverything was great thank you for impeccable service
DENISE D | Overall ExperienceVernita is AWESOME
Denise H | Overall ExperienceMy favorite always come here
mary S | Overall ExperienceMy furniture was ruined. I’m assuming due to the climate or temperature in the storage unit. I ended up having to throw most of my stored furniture away.
ANASIA L | Overall ExperienceGreat customer's service really friendly staff really helpful and nice will keep my business here
DEMETRIUS M | Overall ExperienceNo issues or complaints. Great storage experience!
WENDY J | Overall ExperienceEverything went well, smoothly but quick. Thanks Uhaul 😁
Taweeshe S | Overall ExperienceVery professional and clean
MARVIN R | Overall ExperienceThis facility is great. I've been storing at the Markham location for some years know and have been very satisfied. Thank you to Vernita and staff.
CYNTHIA T | Overall ExperienceNA
MARGARET G | Overall ExperienceThis HAS been the BEST experience over the course of the 2 years I was a customer. The staff was soo friendly and the unit was well maintained. I definitely would recommend others to book with Uhaul!
CHERITA R | Overall ExperienceGreat service!
Charity E | Overall ExperienceI removed my stuff no problem clean and no pest was brought home. Good job.
Diana D | Overall Experience