Customer Reviews for U-Haul Moving & Storage of Tucson North

4,453 reviews

7701 N I10 EB Frontage Rd   Marana, AZ 85743

(520) 293-1627

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 293-1627

7701 N I10 EB Frontage Rd
Marana, AZ 85743

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff from my pick up and drop off location were kind, patient and professional. Thank you for making the stress of moving easier on us 😊

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
3.0

Customer did not leave a comment.

Paxton A. 
Rating:
5.0

Customer did not leave a comment.

Kit D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Great service! Thank you.

chad R. 
Rating:
5.0

Great customer service. Will rent from this location in the future!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W.  |  Overall Experience 
Rating:
5.0

All Good!

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Easy in and easy to return

howard M. 
Rating:
5.0

The app was my only negative experience. The staff and store were top notch 10/10

Eli C. 
Rating:
5.0

Great people that work there. Needed a truck last minute and everything went exactly as planned, not one problem or delay. Highly recommend this location, they'll get you what you need. Super friendly and knowledgeable. Thank you!

Jami O. 
Rating:
5.0

Extremely friendly and helpful staff. Units are clean and well maintained.

Aymi R.  |  First Impressions 
Rating:
5.0

Smiling friendly great customer service

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

Leigh H. 
Rating:
5.0

Love going to the Marana location. Great friendly customer service always

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

Andrea m.  |  Overall Experience 
Rating:
5.0

The team was ready for my appointment. The truck was very clean, and had a full tank. I spent less than 5 minutes on the property at pick up and drop off. I will use this location again.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

We were at a different storage facility before moving to U-Haul. Comparing the two is day and night. You guys are wonderful. I will never store with anyone else. And will tell everyone.

Dean O.  |  Overall Experience 
Rating:
5.0

Dropped off the truck at this location after unloading. It was easily accessible, drove in and service rep checked us out in 5 minutes.

yvonne O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

I rented a pickup for $19.95 a day for 2 days. No one can explain why my final invoice was $161.52. They said I should have 100 free miles then $0.69 per mile for 82 miles. CDW was elected for $11.00 for 2 days = $22. Rental tax is listed as $19.34. Totaling all of that together is $137.82. As a GEICO Ins customer, I could have rented a 1/2 ton pick-up at Enterprise for $35.00 a day plus tax - that would have been less than $100. I'll know better next time!

Robert P. 
Rating:
5.0

The after hours return process did not work well. I spent 20 minutes trying to get the Uhaul App to work. That was the only concern.

Sergio G. 
Rating:
5.0

The staff were friendly and helpful. Gary helped us at the Tucson location he was nice, and excellent at his job.

MARGARET G.  |  First Impressions 
Rating:
5.0

Returned after hours. They checked in the truck quickly upon opening.

William S. 
Rating:
5.0

Always great customer service! Always friendly. Always remember your name Always listen to your wants. Highly recommend uh-haul in Marana Arizona

Jesse D. 
Rating:
2.0

I rented a Van to Drive up to Phoenix and move my deceased aunt's belongings from Phoenix to Tucson. She and I were very close and she died 2/23/24. Jonathan, who was the rental agent was HORRIBLE! Rude, Condescending, Smart mouth, and NOT HELPFUL! He should be FIRED because he gives your company a bad look. I ordered the rental van from the Ina Rd location with 5 medium boxes but was informed by text to go to the 7701 EB I10 Frontage Rd location. That was fine, no big deal for me, but Jonathan made seem as though I was interrupting his day. When I asked about the cost which seemed much hirer than I had been quoted online, he really was annoyed. He had a smart mouth when I asked about the 5 boxes I ordered, He said, "well you ordered them at the Ina Rd location...so" I replied, "I'm not going Ina Rd to pick up the boxes". He made no attempt to get the boxes for me, he just told me "well they're over there" pointing past me. I went to get them and apparently chose the wrong stack, he said "Not there, you need to go over there" pointing to stacks that weren't bundled. Now I understand he may have not had the order for boxes, but he could have taken his lazy condescending self to the stack and got them for me. Then after I pay and I want to so badly to get away from him, he tosses the receipt on the counter, I pick it up and add it to my important papers I need for the days very difficult and stressful event. He then states "Well I was going to highlight some things on the paper, but just forget it" I said "Here highlight what you need to", He said no, I'll do it later" and walked out of the building. I realized in a few moments that he was going to get the Van. I was Livid! He came back in, told me the Keys were in the Van. I asked him to highlight the things he wanted to, he did, and that was the end. He did Not walk me out to the Van, Not go over the condition of the Van, Not show me how the Lights, Wipers, or any else worked in the Van, But the worst part of that was getting into a Van with The AC Blasting, and it was only 50 degrees outside. I guess that was his way of retaliation. The Windshield was so dirty I had to clean it before I could drive it. GET RID OF HIM! On the other hand, when I returned the Van I was Helped by Sean who was kind, understanding, helpful, and even sympathized with me when I told him about Jonathan. You need to hired more people like Sean and Fire the people like Jonathan. It was hard enough to do this moving of a deceased woman's belongings as she was a very important person to me, Jonathan made it 100x worse. The only reason I didn't rate the location as poor is because of Sean. Sean is a GEM, Jonathan is a TURD!

GEORGE V. 
Rating:
5.0

Professional, friendly staff. Easy return.

Ginny A. 
Rating:
5.0

Customer did not leave a comment.

Asa C. 
Rating:
3.0

I was a customer for seven years and the rates kept increasing every 6 months. Absolutely no appreciation for long-term customers.

corey p.  |  Overall Experience 
Rating:
5.0

The employees here when I checked in absolutely went above and beyond to help me showing me kindness and compassion in a very difficult situation for me. Sean B the gentleman that checked in my truck genuinely helped with his heart and calmed me, thank you so much Sean B it truly meant so much and I am sincerely grateful. Also the woman that helped me with a lock, thank you. Thank y'all so much!

Kristi B.  |  First Impressions 
Rating:
5.0

100% best Uhaul facility with some very professional, dynamic, courteous and extraordinarily helpful staff!

Christopher S. 
Rating:
5.0

The Globe location was wonderful and the representative was great and courtesy. I will use this location again because of her. (Sorry do not remember her name).

Samantha S. 
Rating:
5.0

Everyone from the person at the counter when I picked up the truck to the gentleman that took the vehicle once I pulled in to drop it off. Everyone top of the line customer service. I definitely would recommend this location. I appreciate the vehicle was clean and well maintained as well as the store

Brenda R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R.  |  First Impressions 
Rating:
5.0

Great employees and GM. I had to extend an extra day, 3 times, and they were very helpful. Great customer service!!!!

Jason M. 
Rating:
5.0

Great Staff!!! And a very clean, exceptionally organized and highly maintained facility!!

CHRISTOPHER S.  |  Overall Experience 
Rating:
1.0

Returned the truck with a time return by today at 4pm and was charged for dropping off the truck at night and fuel was absolutely at the full line and they charged as if it was not. Dishonest

Joseph P. 
Rating:
5.0

Staff and site are very easy to work with !!!

Rachel R.  |  Overall Experience 
Rating:
5.0

Excellent Excellent Thanks

Scott H. 
Rating:
5.0

Nothing comes to mind. It was fast, professional and efficient. Thanks!

Micheal H. 
Rating:
5.0

Customer did not leave a comment.

Toren O. 
Rating:
5.0

To go from northern Ohio to Tucson. $3200. Same trip and the same equipment to go back was over $5000. I must let you know that the truck and trailer were very nice. Very happy and no problems with anything. Thank you. Yeah I would use your company again.

george W. 
Rating:
5.0

We picked up our 15' truck in Rita Ranch and dropped it off in Marana off the frontage road and Cortaro. Both facilities were so friendly and kind. We would definitely recommend both locations to any of our friends and family. Thank you for a wonderful experience and a much easier move. 🥰

Ashley W. 
Rating:
5.0

No improvements needed at this facility. Very friendly customer service by all employees. Second time we did business with this facility and was very pleased.

george W. 
Rating:
5.0

Great customer service. Truck was really exceptional.

HThomas C. 
Rating:
5.0

Knowledgeable and helpful service staff.

Gregory C. 
Rating:
4.0

friendly attentive staff

Wayne O. 
Rating:
5.0

Kyle took great care in ensuring I had the right storage unit type for my specific requirements and the process went smoothly and efficiently.

JAKE J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zach L. 
Rating:
5.0

Pick up staff was awesome, didn't catch his name but super friendly and pulled out a tight spot. Return staff was fast, friendly. Awesome experience

David M. 
Rating:
4.0

Customer did not leave a comment.

Bryan T A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Thank you for great service. Competitive pricing.

Shelby V. 
Rating:
5.0

Kyle is Awesome! He is my go to!

John K. 
Rating:
5.0

Friendly and very helpful staff. Equipment was in good condition. Personnel helped to setup multiple reservations.

Darrell O. 
Rating:
5.0

Great experience from start to finish 😊

William O. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Kyle and Wesley did a Excellent job!! From the minute I walked in, customer service was prompt and welcoming. The install professional and right on quote for price and time frame. Thanks, Doug

DOUG S. 
Rating:
5.0

No improvements necessary for this location! Great customer service

george W. 
Rating:
3.0

See above.

Joy R. 
Rating:
5.0

These folks are friendly, efficient and timely. Top drawer operation.

LARKIN H. 
Rating:
5.0

Thank you all for your blessings and help in my moving experience. Since May 2023 I had to store and drive at lease 6 uhaul trucks from AZ. Moving from Tucson to Casa Grande was easy for me because of the ability to work with Uhaul staff. It was very hard fir me to get physical help to carry out my household. But my dear friends and family came through. Thank you again for allowing me to come in and out in a safe environment. I will use you again in the future. Finish for now. May God continue to bless your business. JML

Jamar B.  |  Overall Experience 
Rating:
5.0

Friendly great customer service

Jesse D. 
Rating:
5.0

I rented a trailer that was well maintained, but it was quite dirty inside, it looked as if somebody had operated a machine shop inside with metal shavings throughout. I swept that out before loading but this seems like something that should have been done before I picked it up. Otherwise everything went well, customer service was good, workers friendly, pick-up was quick and easy, and trailer performed as expected.

THOMAS W. 
Rating:
5.0

It was one of the best trailer renting experiences I've ever encountered. Great job!

Frederick K. 
Rating:
4.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

Perry A. 
Rating:
4.0

Great folks to do business with. They make renting trucks easy and convenient.

Gary L H.  |  Overall Experience 
Rating:
5.0

Very secure. Not well lit since there were no lights

KAREN B.  |  Overall Experience 
Rating:
5.0

I was reluctant to have ANYBODY install a hitch on my new car, but U-haul came through with flying colors. I would highly recommend this shop, as well as endorsing the usual U-Haul attention to detail and quality rentals.

DAVID B. 
Rating:
5.0

All the staff members at this location are incredible!! I pass by two, yes (2) other U-Haul locations to come rent from Kyle and his team! They operate with a servants heart, and show out standing customer service! The workers at this center have soft skills that most businesses just lack nowadays! Thanks Kyle, Gary, Wesley and the rest of the team at this center!!

Aiden C. 
Rating:
4.0

I had this unit for 24 months and the service was consistent the place was consistent with its up keep, I couldn’t see or understand the cost increase every year that would be my only issue but all were great to me thank you

Lilly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Outstanding service, wouldn't change a thing

Holly S. 
Rating:
5.0

Customer did not leave a comment.

belinda C. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

Steve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APHYNANH S. 
Rating:
5.0

I had an excellent experience! Customer service people were great, communication was great, the moving service that helped me unpack was great! It was so convenient to order packing supplies which came with the order. Will definitely use Uhaul for my next move!

Allyson C. 
Rating:
1.0

The items we had in this storage unit, including clothing items that were to be distributed to high school sports team, became saturated with the smell of bug spray. Even after being washed, the t-shirts still smelled horribly. Our indoor unit had countless dead cockroaches inside and we could no longer continue storing our property in those conditions

James Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel B.  |  Overall Experience 
Rating:
5.0

From the moment I walked in the door, I felt welcome. They got me checked in and on the road in record time!

Michele G. 
Rating:
5.0

Kind and efficient.

Suzanne C. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Great service, clean facilities highly recommend

David W. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
1.0

The (gentle)men working on 1/12/24 were annoyed and rude when I asked questions and asked for help. I couldn't get the lock to slide open and tried calling the offie with no response. So, I drove back to the office to get some help. It was almost closing time, so they weren't too happy. The younger of the 2 drove to my storage unit to assist me. He didn't say one word to me. He aggressively opened my unit and proceeded to walk away. I had to stop him and ask him how he opened it, just in case I was doing something wrong. He quickly showed me and walked away again. When I had to lock the unit, the I couldnt get the lock to slide to the right. It was stuck for a while until we eventually got it. This will be the last time I rent a unit from this place. I will be telling everyone I know about my experiene. Customer service here is terrible!

Sandra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Dropping off the rented trailer was very easy. As soon as we drove up the gentleman came out and unhook it and we were on our way.

Jane L. 
Rating:
5.0

Friendly staff, truck availability, fair price, easy access to lot. Thanks staff

Robert J. 
Rating:
5.0

Always friendly, laughing employees at the Marana location

Jesse D. 
Rating:
5.0

This was a fantastic experience! The staff here go ABOVE AND BEYOND daily. Truly a safe and clean environment.

Frank M.  |  Overall Experience 
Rating:
5.0

Kyle did a great job assisting us. He was very helpful and professional. Very respectful and knowledgeable.

marie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Everything was perfect.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Great friendly customer service

Jesse D. 
Rating:
5.0

I been doing Business Renting Trucks Trailers Always a Great Experience.Very Helpful Staff. Friendly. Courteous. I go a Day Before to Reserve my Truck or Trailer. They have it Ready to go. No Problems.I Really Like that

LORENZO I. 
Rating:
5.0

Great service. Quick, easy no issues

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

murray h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Clarify the billing process and charges. Billing at end of process was confusing, your employees didn't understand your charges.

Robert K. 
Rating:
5.0

Nice Jo all around.

Jeffrey W. 
Rating:
5.0

The manager was awesome to us. I also heard him with other customers and he was a class act. He allowed for questions and he even helped with our storage with some great advice.

Anthony S. 
Rating:
1.0

Hire different people yo run the place. Very rude cashier. Not nice and short!

judas Q. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D.  |  First Impressions 
Rating:
5.0

Everyone is very friendly and professional. I will keep supporting this store

Charles B. 
Rating:
5.0

Dropped off Christmas Eve and the location was closed.

george W. 
Rating:
5.0

No improvements necessary from us!

george W. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

This was the second time I used U=Haul U-Box and it was great. Everything arrived safely, no damage to my stuff. Thank you for a great experience.

Norma S. 
Rating:
5.0

This storage facility is really nice and it’s very secure. The price was right. I’ll use it again for sure.

JENNIFER T.  |  Overall Experience 
Rating:
5.0

staff was incredibly professional, knowledgeable and courteous. I was in and out in less than 10 minutes and the equipment return was just as professional. I would like to add that originally I had gone to the Ina location to rent the truck but they didn't have any. The staff member there was beyond helpful, located a truck for me at the frontage location and reserved it for me. Very happy with my experience. Thank you

Manuel F. 
Rating:
4.0

Customer did not leave a comment.

Raquel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole N.  |  Overall Experience 
Rating:
5.0

Nice people

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Number of containers were adequate. Hard to predict. Had enough. No problems with return. Am awaiting final completion of payments. Seems to be a duplicate for one charge. Will await for system to catch up, it appears. Don't want to pay more than appropriate. Will call Monday or Tuesday to get my head clear. Staff was great. No issues. Would recommend and use again.

Howard W. 
Rating:
2.0

A little over priced on the Rv storage for what it is. This location seems to have issues like any other place would with people breaking into the Rv storage lot but there does not seem to be a huge sense of urgency to get these issues handled. First issue was they had issues with gate being broke. Took like 3 weeks to get it fixed. Meanwhile the gate was left up all day so anyone could drive in there. Second time supposedly someone hit the gate and broke it. That issue still isn’t fixed and happened over 6 weeks ago if not more. Was told that they are waiting on parts or whatever the excuse was. I had recommended a business to them that specializes in gate repairs that had the parts needed to resolve the issue almost immediately and probably would have been cheaper for them but they chose to stay with whoever was holding up the repairs. Well this whole time the gate is removed so during day it’s wide open and anyone can drive back there and at night they supposedly block the entrance with a moving truck. Well being open all day is not secured. I am paying for a secured lot. Not a free for all. Asked for discount in meantime. Was told no they don’t do that and guess what. They actually raised the rent a bit. How convenient. Then I notice the chain link fence behind my Toyhauler was cut in two spots with a big hole where anyone can walk in there. Mentioned it to management there and was told they were aware and are working on it. Listen it don’t take weeks to get a fence out back together. So again lacking urgency on the repairs meanwhile we are paying for a “secured” spot at high dollar and the lot isn’t secure. So be nice if this uhaul would do whatever changes are needed to get urgency into the management on when there is a issue get it handled at all cost immediately. If for whatever reason it can’t be within a timely manner then discount the spot for those who ask in the meantime. Or get multiple quotes on repairs because again this gate would have been fixed if they would have taken my recommendation. But what it cost uhaul was losing myself and my buddy as a customer who both had trailers stored there. Not that they will care over there because customer service isn’t their number one priority. Pretty sad we are limited in tucson for storage and they basically know they have peoples hands tied and that will pay their bill no matter how they are treated.

BRADLEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

murray h.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Esther A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn N.  |  Overall Experience 
Rating:
5.0

Had a great experience as a 7+yr storage customer, and will certainly use U-Haul again for my storage needs. Employees were all helpful and kind. Thank-you so much!

JASON B.  |  Overall Experience 
Rating:
5.0

Thank you for your excellence in so many ways. Jim McDermottt

James M.  |  Overall Experience 
Rating:
1.0

Customer service as well as respect provided by the staff was very poor m inconsiderate most times very sad based on the fact the entire company is all around customer service from every angle

Cindi W.  |  Overall Experience 
Rating:
5.0

Gary is a great employee. He provided excellent service every time I worked with him. Thanks, man! Kyle is a capable manager and maintains the facility well.

JONATHAN P.  |  Overall Experience 
Rating:
4.0

Storage prices are a bit too high. It is ridiculous the amount of money for a storage unit.

Oscar B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
5.0

Kyle and his crew are very helpful and pleasant to work with! I recommend this facility to everyone!!!

Steve P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd H.  |  Overall Experience 
Rating:
5.0

flawless experience...these days this is rare. Thanks!

Richard R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B.  |  First Impressions 
Rating:
4.0

my only complaint would when I got my recepit it showed 0 which I understnad, closing out my account,, but what I really wanted was a print out of each month i was there, so I can give my moron insurance guy,,, had to keep my guitars in there, until my house was renovated due to fire,,, a simple line by line account of month and fee till ended,, well also the mouse poops in my locker although none of my guitar were chewed,

richard g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary B.  |  Overall Experience 
Rating:
5.0

I have been a Uhaul customer at this location for 3 years. The General Manager and his staff has always been good to me. I appreciated their hospitality and patience.

Jay W.  |  First Impressions 
Rating:
5.0

Great location, well maintained and a wonderful staff!

Steve P.  |  First Impressions 
Rating:
5.0

Great customer service and support. Very friendly and professional staff

Danny P.  |  Overall Experience 
Rating:
2.0

Every time I went into the office, the employees acted as if everything I asked was annoying them. Not friendly at all. I actually witnessed an employee yell and argue with a couple outside the loading/unloading door. Very unprofessional and uncalled for. (Employee drove a gray mid-size car)

Michelle C.  |  Overall Experience 
Rating:
5.0

The entire staff treats you with respect, no matter what service they are providing you. I have rented storage units, parking spaces, and trucks with a seemless process every time. The store manager personally showed me to my parking space and unit to walk me through the entire process. Excellent customer service at this location!

Juanalyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID Q.  |  First Impressions 
Rating:
5.0

Great staff. Kyle was very courteous and professional. He gave great customer service. Danny Padilla

Danny P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arleen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

The staff made me feel very welcomed, and that I am in very good hands

Julianne H.  |  First Impressions 
Rating:
5.0

My only complaint is the lighting in the hall where my unit was located was poorly lit. Bulbs haven’t been replaced in over a year

Eduardo G.  |  Overall Experience 
Rating:
5.0

Don’t change anything

Peter P.  |  Overall Experience 
Rating:
5.0

Everything is clean and ready for use. Easy transaction.

Randall M.  |  First Impressions 
Rating:
5.0

Very nice staff and the check in process for our storage unit was very easy and the staff made everything easy to understand

DENIM B.  |  First Impressions 
Rating:
5.0

EVERYONE IS SO HELPFUL/PATIENT & PLEASANT

Barbara M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
5.0

the only thing is that the price kept going up and up.

JUAN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bianca M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dove Mountain M.  |  Overall Experience 
Rating:
5.0

Pleasant experience

David W.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful, patient, and polite. The storage unit was clean, and properly temperature controlled. Highly recommended.

steve o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
3.0

We rented a truck at U-Haul to move our stuff. It was given to us with a half a tank. We returned it with a half a tank. We only went so many miles and yet we were charged to get the truck filled. Somebody did not update the contract and we were charged more than we should have.

Carole N.  |  Overall Experience 
Rating:
1.0

Poor customer service. Guy at the front desk seemed annoyed to help and expecting me to know things I was never Informed about. So unless you're a mind reader and enjoy getting treated like crap, I'd suggest you try a different location.

enrique p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Octavia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  Overall Experience 
Rating:
5.0

I thought price was a little high

JOSEPH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanalyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crianna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
2.0

Overall everything was okay. Wasn't a big fan of rates going up. You would think with all the new storage units around you would want to keep your good customers that pay on time. Everytime I ever had to pick anything up cars were parked in front of the door. No one is ever in the building but cars are blocking the entrance. Yesterday I stopped by twice to get things. It was an employee that had his car parked right in front of the doors. Ridiculous! Nothing totally horrible but I'm glad I'm moved out. Thanks

Dane S.  |  Overall Experience 
Rating:
1.0

My monthly rate was raised for cleanliness... but I had crickets, spiders, roaches, mice poop and TERMITES in my storage. I had to throw away wood pieces! I wish I could attach pictures here.

MANUEL E.  |  Overall Experience 
Rating:
5.0

Clean building and parking lot. Fantastic staff, cleanest rental storage facilities I’ve ever seen!

Frank M.  |  First Impressions 
Rating:
4.0

No free first month.

Joseph a.  |  First Impressions 
Rating:
5.0

Everything was great

DAVID R.  |  Overall Experience 
Rating:
5.0

Everyone here provides excellent customer service and they all really take care of people. Best storage facility I have ever done business with. Thank you!

Juanalyn C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
5.0

Fantastic customer service!!!

Kimberly P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Z.  |  First Impressions 
Rating:
5.0

Some crickets and spiders were found in the unit but over all the experience was perfect! Thank you!

Nilda Q.  |  Overall Experience 
Rating:
3.0

All my stuff was dirty and dusty could use better protection on the bottom of the roll up door to prevent the dust and critters from getting in

Braden F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOANN M.  |  Overall Experience 
Rating:
3.0

The place was well kept and clean but multiple times people would enter without swiping their card and the alarm would go off and it appeared that no one did anything about it. Made me think that if someone who wasn't a customer came in to rob the place no one would notice. Made me a bit uncomfortable. Thanks!

Amy C.  |  Overall Experience 
Rating:
5.0

Great service but all members

angel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody S.  |  First Impressions 
Rating:
5.0

Only issue I had was when I parked my motorcycle behind the RV for a few weeks. Someone stuck a screwdriver into the key slot in an attempt to start or steal it but they failed. I had to replace the ignition switch…. No problems other than that and no issues with rats which was my biggest fear over the two years I had my RV stored there! Great job!

Daryl S.  |  Overall Experience 
Rating:
3.0

It’s too expensive

BETINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashik K.  |  Overall Experience 
Rating:
5.0

Great facility and reasonable price. Very secure. Staff very helpful.

Barbara T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Attention to details, none stressful experience.

angel C.  |  First Impressions 
Rating:
5.0

After 4 years I never had a problem! Staff was always friendly and helpful. Thank you.

DAVID D.  |  Overall Experience 
Rating:
5.0

100% This was the best experience renting a storage facility I've had. The storage stayed clean with minimal dust (it happens in Tucson), and there was no sign of any rodents, not even one dropping. The staff are extremely accommodating and easy to communicate with.

MELISSA M.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and efficient! I have rented storage units from here before and it’s always been a great experience!

GEOVANNA N.  |  Overall Experience 
Rating:
5.0

They worked well coordinating with the movers.

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britni M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara T.  |  First Impressions 
Rating:
5.0

A-1, First-Class, Superior Service and Products! Ample storage in units and easy-to-drive trucks, great prices, and friendly, knowledgeable, accommodating, ON-FIRE staff! 💥

CHRISTOPHER S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. They brought me out to the yard to show me my spot and handed me a remote to get in the gate. The prices were good. They are very convenient to get to and close to my home!

Susan H.  |  First Impressions 
Rating:
5.0

have not put my stuff in yet,, saw a mouse trap in storage area,, so wonder if my guitar cases will get eaten,, we will see 5000 worth of guitar, if they get eaten I will be so mad

richard g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLD P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gertha Lee B.  |  Overall Experience 
Rating:
5.0

It was quick and painless....not happy about having to pay insurance for a storage locker - but apparently that is the law in Marana? Can someone clarify as I have never had to do this at all in the past. Other than that all was good.

JENNIFER T.  |  First Impressions 
Rating:
3.0

The dirt and dust that built up inside my 10 x 10 unit was terrible. U-Haul needs to figure out a way to better seal the buildings - maybe it's the doors ? The price increases were killing me - so I had to get out and eliminate my junk ! But it was convenient for the almost 10 years that I rented it.

CASEY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherin G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sierra Q.  |  Overall Experience 
Rating:
3.0

The manager was very pleasant and helpful. He assisted us when we first dropped our things off. However, the other staff members were not especially helpful. They didn't seem to care much if they had our business or not. They seemed almost irritated the we were there when we dropped off or truck at the end of the day.

Kimberly P.  |  First Impressions 
Rating:
5.0

Great place

Bobby S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK E.  |  Overall Experience 
Rating:
5.0

Very happy with service!

karen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

Very nice and helpful stuff

Sergio J.  |  Overall Experience 
Rating:
5.0

Joann helped me get the RV space I wanted. Unfortunately my RV was too long to fit it the space available. She was fair in offering me a refund for the RV space in which I accepted. She was very apologetic for it not working. The staff there are very nice. I'd recommend this facility.

William W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre B.  |  Overall Experience 
Rating:
5.0

Everything was great. Got lost few times finding the parking space I rented. Staff was friendly to help me find it. Mix up in what in what was available, staff did best to make it right. All I n all, I’m pleased and appreciative follow through and great customer service.

Jennifer M.  |  First Impressions 
Rating:
5.0

Right from the get-go the staff was efficient and professional. The facility was extremely clean and well organized. Would highly recommend and will use again in the future.

Bob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  Overall Experience 
Rating:
5.0

I found the employees to be very understanding and helpful and easy to work with nice job and thank you for your help

Vicky c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank I.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edyn R.  |  First Impressions 
Rating:
5.0

Very professional, knowledgeable. Front counter guy was great

steve a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nilda Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MILTON H.  |  Overall Experience 
Rating:
5.0

Excellent service. Staff are friendly. Facility is super clean and well maintained. Highly recommend!!!

MARLYN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
1.0

Prices are outrageous and continue to be raised every year.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAM M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony R.  |  Overall Experience 
Rating:
3.0

Even though I was a solid customer and kept my unit for over 2 years- the price kept being increased on me. I had an outside tiny unit and ended up paying $81/monthly. Dust, debri, and bugs filled my unit. Yet the continuing increase in price was a bit annoying.

Jordyn B.  |  Overall Experience 
Rating:
3.0

After hours to get was very complicated and hard to find the storage unit...my wife git the unit like 30 min before closing they didn't explain how to get in and swiping crd one time on left the right the door has to be pulled hard to ope

Nicole N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russ R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wayne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casaundra D.  |  Online Move In 
Rating:
4.0

They do a great job, my items were always secure, and I always had access. It just became too expensive in my opinion. It seemed like every 3 months there was a price increase so I canceled and decided to look elsewhere.

Sean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xavier s.  |  Overall Experience 
Rating:
3.0

I have used UHaul for years. The only problem I have had iis with your intranet system employees have to use. It is way too slow and sometimes even hangs up so employees have to reenter reservations. It definitely needs improvement!

Cindy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha c.  |  Overall Experience 
Rating:
5.0

Great and would recommend

NORMA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luana N.  |  Overall Experience 
Rating:
5.0

Awesome folks! I was extremely grateful for their willingness to stay a little late and help me when I arrived just a 7pm.

Christina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
3.0

Needed help in finding my storage unit. I told 3 calls until I got help. Once the girl even hung up on me.

Virginia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daryl k.  |  First Impressions 
Rating:
5.0

Great service yet it would be nice if you had discounts such as Military or Senior discounts

jill T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph j.  |  Overall Experience 
Rating:
3.0

There were mouse droppings in my unit during the time I rented storage space. A lot of mouse droppings, not just a few. That was enough to make me want to move my things out of storage there and find somewhere else.

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
1.0

Tried to resolve move out issue, but was told too bad…nothing they could do. Spent a lot at U-haul on this move, but can’t be bothered to resolve an issue.

Stuart M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID W.  |  Overall Experience 
Rating:
5.0

Clean facility and superior to other storage facilities in marana/tucson. I wish you had availability in 2020 so I would have used your facility earlier and thus longer.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Kyle and his team saved the day. We received a call the morning of arrival on a 1 way trip across country that the drop off location was full and we were not welcome. The regional manager returned our call and directed us to a second location that he assured us would take care of us. They were also unable to serve our need for storage. That location manager sent us to Kyle and his team. Kyle and the team were terrific. My advice to any prospective customer considering U-Haul is to "Choose Wisely". U-Haul is not a consistent experience and it is clearly not a top down driven enterprise. Each location can be rated from 5 stars all the way down to 1 star based on the individual sites commitment to customer service.

Timothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNA A.  |  Overall Experience 
Rating:
3.0

Unfriendly staff.

michelle b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE W.  |  Overall Experience 
Rating:
5.0

State of the art.

Bobby S.  |  First Impressions 
Rating:
5.0

The staff is absolutely outstanding. We needed another unit on move in day and they got us in close to our first one. When it came time to get a climate controlled unit they were able to accommodate us as well.

Margaret S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clague V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL C.  |  Overall Experience 
Rating:
5.0

Nice and friendly with great customer service. Parking spot is nice and secure for my needs.

David C.  |  First Impressions 
Rating:
5.0

Kyle and his team were awesome. We had received the run around from other locations until the Marana location stepped up to save the trip. Our sincere appreciation.

Timothy C.  |  First Impressions 
Rating:
5.0

One of the nicest storage facilities I've ever used.

Jodi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clariant c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

venessa G.  |  Overall Experience 
Rating:
1.0

The storage itself is good and clean, some of the staff is very rude and unwelcoming. The only welcoming and friendly staff was the person doing my check out. The others are very unfriendly and i felt uncomfortable and unwelcome when i first arrived to this location. I am renting out another facility for my storage needs because of the staff’s very unprofessional and disrespectful manners.

Armando O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Kyle and team are first class!

Robert D.  |  Overall Experience 
Rating:
2.0

The unit is overwhelmingly hot. I get that it’s in Tucson, but the fans never ran for the entire year of our rental. The hallways are littered with dead bugs, and the building smells like poison. Carts are rarely available (even in neighboring buildings), so expect to walk far if you need one. The general manager at the time, Josh, was incredibly condescending, gave away our reserved unit and refused to honor our “month of free storage.” We paid in full for a larger unit than what we wanted, out of desperation, and never went inside the office again. Upon moving out of the unit, it seems Josh has been replaced but the bugs are still a problem.

Stacia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VIKKI E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIN M.  |  First Impressions 
Rating:
5.0

Super nice staff, extremely helpful and nice facilities.

Robert D.  |  First Impressions 
Rating:
5.0

Everyone was helpful.

Marta D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Orville W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  First Impressions 
Rating:
5.0

The young lady at the front desk was friendly and helpful.

Jerry E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah C.  |  Overall Experience 
Rating:
5.0

The facility is beautiful and clean. Truly a notch above any place else we have seen.

Harold V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLD P.  |  First Impressions 
Rating:
5.0

Joanne was beyond helpful and helped me with my storage unit at the cortaro location. She went above and beyond to ensure everything was taken care of. I hope this email finds her and she gets the recognition she deserves. Thank you uhaul!

Natasha T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meghan M.  |  First Impressions 
Rating:
5.0

Best customer service! The entire team is friendly and helpful, especially Joann! Will absolutely recommend.

Samantha F.  |  Overall Experience 
Rating:
5.0

Interactions with the staff were always good and helpful. Facility was clean and well-maintained.

Karen J.  |  Overall Experience 
Rating:
5.0

No comment , Thank you

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry A.  |  Overall Experience 
Rating:
5.0

Thank you.

Patricia R.  |  Overall Experience 
Rating:
3.0

Cart were hard to find No climate control or fans on in C building. Lighting in unit could be better. Where do we move the poison in the unit. How do we touch it.

Orville W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim T.  |  First Impressions 
Rating:
3.0

A little disappointed about not being able to have 24 hr access

Cindi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GRACE C.  |  Overall Experience 
Rating:
4.0

Helpful staff.

arnold p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAILA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

The staff was courteous and professional.

Sandy S.  |  First Impressions 
Rating:
5.0

Kyle was helpful and courteous.

Jean S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marty B.  |  Overall Experience 
Rating:
5.0

Best Uhaul Locaion in the Country!

Liz F.  |  First Impressions 
Rating:
5.0

Cleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.

Andrea L.  |  Overall Experience 
Rating:
5.0

Friendly staff, clean facility. I'll be back to this location in the future.

liz b.  |  Overall Experience 
Rating:
3.0

I can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.

Doreen D.  |  Overall Experience 
Rating:
5.0

This was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. Thank you!

Robert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
5.0

This Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.

Denise S.  |  Overall Experience 
Rating:
5.0

We needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.

DAVID H.  |  Overall Experience 
Rating:
5.0

Great service and friendly peopl

Keith r.  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and helpful with my storage and truck needs.

Claire B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  Overall Experience 
Rating:
5.0

Gracias por el servicio 🌺

CLAUDIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liz b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe W.  |  Overall Experience 
Rating:
5.0

Kyle was great and very helpful. Everything worked out awesome and was very convenient.

NICHOLAS P.  |  Overall Experience 
Rating:
5.0

The staff was amazing the facility was cleaner than clean and the price was great I could not be happier

Jim W.  |  First Impressions 
Rating:
4.0

Staff at this facility was very helpful

Frank I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S.  |  First Impressions 
Rating:
1.0

I rented a conditioned 5’x5’ unit. The space was triangular shaped with one side 3’ long and the other 5’ long. It was completely unacceptable. The office was great about refunding me the full amount though.

Karen J.  |  Overall Experience 
Rating:
5.0

This was the smoothest U-Haul transaction I have had. Didn’t have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.

Sarah S.  |  First Impressions 
Rating:
5.0

Joann was so helpful and made our experience very pleasant.

laurie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Thank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Thank you

Sandy J.  |  Overall Experience 
Rating:
1.0

My belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.

Dora J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIC s.  |  Overall Experience 
Rating:
5.0

Everything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.

Jodi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eldon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayli S.  |  Overall Experience 
Rating:
3.0

The staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord

GLORIA L.  |  Overall Experience 
Rating:
5.0

Staff we friendly and knowledgeable. Would recommend this place to others.

Debbie S.  |  First Impressions 
Rating:
5.0

Josh and staff were awesome!

Christopher M.  |  Overall Experience 
Rating:
1.0

Worst customer service I've ever experienced. From start to finish. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maggie C.  |  Overall Experience 
Rating:
5.0

Staff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.

DANIEL H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERRI T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota D.  |  Overall Experience 
Rating:
5.0

Appreciated the service I received from staff, especially employee Evan Morse. New what he had to do to meet my storage needs.

Anthony Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittani A.  |  Overall Experience 
Rating:
5.0

Person (Bridger) at the front desk was very friendly and helpful. Place was very clean.

Karen J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laurie b.  |  First Impressions 
Rating:
5.0

Joann and all the staff very pleasant to associate with.

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI J.  |  Overall Experience 
Rating:
5.0

First time user … experience was great.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia E.  |  Overall Experience 
Rating:
5.0

Whenever there was a problem they took care of it immediately!

Catherine H.  |  Overall Experience 
Rating:
5.0

Staff always helpful and knowledgeable, clean store and facilities all the way around. Easy to work with.

david c.  |  Overall Experience 
Rating:
1.0

Rates went way up shortly after renting the unit and the manager & staff are lazy & rude

Kevin M.  |  Overall Experience 
Rating:
5.0

Very courteous and attentive staff

Roger D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melinda m.  |  Overall Experience 
Rating:
2.0

Over priced is why I moved out

David C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful including management. Thank you so much to everyone

Martha H.  |  Overall Experience 
Rating:
5.0

Employees were very kind helpful and understanding. The Store and grounds are very clean.

DONNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
1.0

We have had our storage for years with my mother Inlaw. My husband was on the account as well. She removed all her stuff for the unit and we took it over removing her name and adding our credit card and info almost 8 months ago. She text me she received a bill that September was not paid. Well we have auto draft and it’s been paid every month so far. So my question is how did Uhaul drop the ball and not notify us if it’s our account and we removed her from it? How did Uhaul take a payment out for months but missed September and not have our info to notify us? Obviously the person you transferred everything did a horrible job. The day we did this transfer there everything was unorganized so I guess that’s the reason. When my husband went down yesterday to figure it out, the answer was we are not sure. Something wrong with symptoms. We’ll figure it out. We should have received a letter, email, call to let us know payment was not taken out. This is no a move in experience. We have had this unit for 5 years!!!!!!!!!!!!!!!!!!!!!!!!!

Amber K.  |  First Impressions 
Rating:
2.0

The office hours for this location are convenient, but it's impossible to reach anyone by phone, even when they're there. After 4:30, the phone switches to a call center, which doesn't make sense when the store is open until 7 pm. On top of that, the employees are not knowledgeable on their products, the call center people can't help at all, and they're rude. The only person I found helpful at this location is the manager, but that's only when he's able to be reached. I was told when I booked the unit that I would get 1 month of storage for free, but when I arrived I was told that wasn't possible, and had to pay for the full month right then. On top of that, they don't prorate, so I would have had to pay for a 2nd month when I only needed the unit for 6 weeks. I ended up leaving after 3. I would not recommend this location to anyone until they make some major changes.

Kenneth B.  |  Overall Experience 
Rating:
4.0

So far have not received the credit due. We upgraded to a larger unit and were charged full price for both units this month.

clariant c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curt T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aaron j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emery C.  |  Overall Experience 
Rating:
3.0

The storage units had both bugs and rodents throughout Yes measures were taken to curve the infestation but had little effect

Christina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  First Impressions 
Rating:
5.0

Very large facility and clean. Great staff my whole move with U Haul was excellent.

Donald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carole N.  |  Overall Experience 
Rating:
1.0

Brian was really rude

martecia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andy k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
2.0

Good service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.

Angela K.  |  First Impressions 
Rating:
3.0

Checking out was the only issue. I checked out the day after my monthly payment, and they don’t give refunds for unused days.

America C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m.  |  First Impressions 
Rating:
5.0

EVERYTHING went smooth and the staff was very helpful for someone new to their facility

Peter G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

justin b.  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful

BRUCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brianna r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin M.  |  Overall Experience 
Rating:
2.0

The worst moving experience I’ve ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I’ve had in the last 10 years. They make every thing seem possible online, but once you’ve done the reservation, they’re employees are the ones that have to try to shuffle everything to make it happen, and most times they can’t do it. I’ll never ever recommend uhaul to anyone at this point now. And I’m seriously considering a lawsuit at this point. I’m disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I’m still paying the price physically.

Selena J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
3.0

Surprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.

nick f.  |  Overall Experience 
Rating:
1.0

After making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose $135 after I just spent over $1,800 for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.

Jamie V.  |  First Impressions 
Rating:
5.0

Very convenient location

sharon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENYRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Herman L.  |  Overall Experience 
Rating:
1.0

Staff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021

jasmine W.  |  Overall Experience 
Rating:
5.0

Friendly, supportive, and attentive to getting everything setup and taken care of!

PAUL H.  |  Overall Experience 
Rating:
5.0

HOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid $105 plus insurance for what was supposed to be free.

Marta D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy G.  |  Overall Experience 
Rating:
5.0

Dominic was very helpful and went out of his way to assist us at the counter and in the facility.

Virginia Y.  |  First Impressions 
Rating:
5.0

All staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.

STEVE C.  |  Overall Experience 
Rating:
5.0

I had no problems with the people and the place... everything worked out great

Steve S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter W.  |  Overall Experience 
Rating:
5.0

It was a great temporary option for our storage needs. We will come back if we need storage again.

INEZ S.  |  Overall Experience 
Rating:
5.0

you have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.

Ralph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suazanne C.  |  Overall Experience 
Rating:
5.0

Very friendly people

Martha H.  |  First Impressions 
Rating:
5.0

Everyone was professional and pleasant.

Martin M.  |  First Impressions 
Rating:
2.0

Manager is not pleasant. Never returned message about prorate. No prorate of storage fees when moved out a week and a half into the month.

CRISTA C.  |  Overall Experience 
Rating:
5.0

Very helpful people and it is in a convenient place.

Glory's L.  |  First Impressions 
Rating:
5.0

Clean well maintained secure and staff is professional friendly and helpful. I’ve used this facility twice and would again if need came up. Definitely recommend to use this facility!

AMY J.  |  Overall Experience 
Rating:
5.0

Manager Joshua and his staff were extraordinary.

robert s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia S.  |  First Impressions 
Rating:
5.0

Great facility and the people working there are really helpful and friendly Thanks

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

I worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!

Samantha F.  |  First Impressions 
Rating:
3.0

Everything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.

Douglas R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOELLA K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kisha A.  |  Overall Experience 
Rating:
5.0

Highly recommended

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald l.  |  Overall Experience 
Rating:
5.0

Facility was always clean, personnel very helpful.

CHRISTINE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOANNE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dorothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES / BRENDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle b.  |  Overall Experience 
Rating:
2.0

Manager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.

CRISTA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Overall Experience 
Rating:
5.0

I was surprised at how clean our storage unit was after nearly three years.

Colleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Online Move In 
Rating:
5.0

The unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.

Burt M.  |  Overall Experience 
Rating:
5.0

Our company has used this facility previously and have been satisfied

clariant c.  |  First Impressions 
Rating:
3.0

Just didn't care for the continued raising of the prices. Your price was quickly outpacing the valu

STEVEN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teri L.  |  Overall Experience 
Rating:
3.0

The plug-in receptacles were not operating properly.

Ferdinand T.  |  Overall Experience 
Rating:
5.0

The gentleman who helped us really knew what he was doing

robert s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lebecca R.  |  Overall Experience 
Rating:
5.0

Michael is the man!

Jason F.  |  Overall Experience 
Rating:
5.0

Very kind, considerate and helpful. A sparkling clean place. TY. 😊

PIPER H.  |  Overall Experience 
Rating:
5.0

Nice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.

amy b.  |  Overall Experience 
Rating:
5.0

Easy in easy out, the.

Tony A.  |  Overall Experience 
Rating:
5.0

Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service

Mark T.  |  First Impressions 
Rating:
5.0

I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again

donald t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores a.  |  First Impressions 
Rating:
5.0

Clean truck, easy move in, no issues

Dakota D.  |  First Impressions 
Rating:
4.0

I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !

TROY H.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful. Storage area always clean and well kept. Great place!

Stephen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHNATHON D.  |  Overall Experience 
Rating:
4.0

Long wait times in office.

Carol R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna N.  |  First Impressions 
Rating:
4.0

Thank you for your service

elesica d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abigail a.  |  First Impressions 
Rating:
5.0

The staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carroll Edward P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna T.  |  Overall Experience 
Rating:
5.0

The manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.

Peter N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCINE B.  |  Overall Experience 
Rating:
3.0

Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.

Tony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.

RAFAEL L.  |  Overall Experience 
Rating:
5.0

It was great being able to talk to the actual location when I needed to.

flint w.  |  Overall Experience 
Rating:
5.0

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

ELIZABETH C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abigail S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Consuelo M.  |  Overall Experience 
Rating:
5.0

Staff is supper helpful and friendly.

Daniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla D.  |  Overall Experience 
Rating:
5.0

Overall excellent service and great staff. Would recommend for storage and truck rental.

Seth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine j.  |  Overall Experience 
Rating:
5.0

I was very happy with the kind and professional staff at your facility. They made it great.

Raymond H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE C.  |  Overall Experience 
Rating:
3.0

Just curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.

bryn h.  |  Overall Experience 
Rating:
1.0

I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.

sean k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis V.  |  Overall Experience 
Rating:
5.0

The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!

JARED K.  |  Overall Experience 
Rating:
5.0

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Jay M.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Burt M.  |  First Impressions 
Rating:
3.0

I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!

pam r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherry b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  First Impressions 
Rating:
5.0

Good people good service and friendly

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY G.  |  First Impressions 
Rating:
2.0

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

chari M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIALISA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLYBERT Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin l.  |  Overall Experience 
Rating:
4.0

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

Lino N.  |  Overall Experience 
Rating:
1.0

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.

AMANDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie T.  |  Overall Experience 
Rating:
5.0

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍

Thomas W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
1.0

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!

LLOYD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILL H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
5.0

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

david P.  |  First Impressions 
Rating:
5.0

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

james a.  |  Overall Experience 
Rating:
5.0

Very professional and no problems

Stephen M.  |  First Impressions 
Rating:
5.0

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina W.  |  Overall Experience 
Rating:
4.0

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Mark D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIRK T.  |  Overall Experience 
Rating:
5.0

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

russell s.  |  Overall Experience 
Rating:
1.0

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

KEITH K.  |  Overall Experience 
Rating:
5.0

The staff and facilities were great. I would definitely use them again.

Mel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRENCE S.  |  Overall Experience 
Rating:
4.0

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

Kenneth D.  |  First Impressions 
Rating:
5.0

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!

ENZO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW V.  |  Overall Experience 
Rating:
5.0

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

Kelly H.  |  Overall Experience 
Rating:
5.0

Location is fairly convenient. Off the freeway but can only enter one way

DEBI N.  |  Overall Experience 
Rating:
5.0

Friendly and experienced personnel

JOSE S.  |  Overall Experience 
Rating:
1.0

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

jose p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny F.  |  Overall Experience 
Rating:
1.0

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

Alvaro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
5.0

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

Kevin T.  |  Overall Experience 
Rating:
3.0

Expensive

gregory m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Very happy with my experience.

Ricardo z.  |  First Impressions 
Rating:
5.0

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

barbara v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabine R.  |  First Impressions 
Rating:
1.0

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Alvaro C.  |  First Impressions 
Rating:
5.0

Thank you!

Maria Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ross i.  |  Overall Experience 
Rating:
5.0

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

Jack J.  |  Overall Experience 
Rating:
5.0

Best group of people in any UHaul from the GM on down

John F.  |  First Impressions 
Rating:
5.0

enjoyed working with the staff

sherman m.  |  Overall Experience 
Rating:
4.0

Only problem was they didn't reserve the spot I was supposed to have

Roger W.  |  Overall Experience 
Rating:
5.0

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Susan H.  |  Online Move In 
Rating:
5.0

Good experience. Staff is excellent. Highly recommend.

STEVEN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan s.  |  First Impressions 
Rating:
5.0

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Rebecca C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jami W.  |  First Impressions 
Rating:
5.0

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Howard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Josh was very courteous and professional.

David W.  |  First Impressions 
Rating:
5.0

Outstanding customer service! Everyone was so helpful and friendly!

Sharon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOB C.  |  Overall Experience 
Rating:
5.0

Clean, convenient, and Easy to utilize.

bryanna v.  |  Overall Experience 
Rating:
5.0

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

Garner W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCELO F.  |  Overall Experience 
Rating:
4.0

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Tony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Very well maintained property.

ERIN G.  |  Overall Experience 
Rating:
5.0

The lady checking us in was very Kind, friendly, and helpful.

Robert B.  |  First Impressions 
Rating:
5.0

Quick and courteous!

Michael B.  |  First Impressions 
Rating:
5.0

First choice for rental/storage needs, staff always courteous and helpful.

DANIEL M.  |  Overall Experience 
Rating:
4.0

Was a good experience and would reamend using them

Randy D.  |  First Impressions 
Rating:
5.0

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Debbie A.  |  Overall Experience 
Rating:
5.0

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Tani H.  |  Overall Experience 
Rating:
5.0

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Steve P.  |  Overall Experience 
Rating:
5.0

Made moving easy and friendly staff both renting and checking out uhaul and storage

Anthony e.  |  First Impressions 
Rating:
5.0

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Brandon T.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

Skylar L.  |  Overall Experience 
Rating:
5.0

The place to go to. Love the helpful staff

William B.  |  Overall Experience 
Rating:
5.0

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Andrew E.  |  First Impressions 
Rating:
5.0

Great customer service

JOSE S.  |  First Impressions 
Rating:
5.0

Excellent customer service and very professional

GARY W.  |  Overall Experience 
Rating:
5.0

Very helpful staff they went out of their way to help me with my move from Florida

William B.  |  First Impressions 
Rating:
3.0

Price not competitive. Locked out if payment is 1 day late is theft of property.

Tony M.  |  Overall Experience 
Rating:
3.0

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

David L.  |  Overall Experience 
Rating:
5.0

Great customer service! Nice, clean, professionally managed facility.

Dennis W.  |  Overall Experience 
Rating:
2.0

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Carl B.  |  Overall Experience 
Rating:
5.0

Good people

Roger P.  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

Kathleen E.  |  First Impressions 
Rating:
5.0

Great stuff

albert h.  |  Overall Experience 
Rating:
5.0

Highly recommended

derrick p.  |  Overall Experience 
Rating:
5.0

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Steve L.  |  Overall Experience 
Rating:
5.0

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Brandon T.  |  First Impressions 
Rating:
5.0

Always helpful and friendly

Natalie B.  |  Overall Experience 
Rating:
5.0

N/A

Anthony S.  |  Overall Experience 
Rating:
5.0

Everything was great

algea c.  |  Overall Experience 
Rating:
5.0

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

Stacy S.  |  First Impressions 
Rating:
4.0

Good experience

james j.  |  Overall Experience 
Rating:
5.0

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

DeAnn G.  |  Overall Experience 
Rating:
5.0

YOUR facility is impressive. CONGRATULATIOMS!

Almut S.  |  Overall Experience 
Rating:
5.0

It was clean, dry, and secure storage, thanks

brad f.  |  Overall Experience 
Rating:
5.0

whenever in Tucson, use this Uhaul facility. It your best in the region !!

Jack J.  |  First Impressions 
Rating:
5.0

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Gary W.  |  Overall Experience 
Rating:
5.0

Quick and friendly service with fair rates!

Nicholle B.  |  Overall Experience 
Rating:
5.0

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Debra G.  |  Overall Experience 
Rating:
5.0

Great job, very profecional.

Jesus C.  |  Overall Experience 
Rating:
5.0

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

michele m.  |  Overall Experience 
Rating:
5.0

Great facility and service!

Richard P.  |  First Impressions 
Rating:
5.0

Good place

west t.  |  Overall Experience 
Rating:
5.0

No wait, no problems and the paperwork was easy to understand.

Gary W.  |  First Impressions 
Rating:
5.0

Always welcoming

james w.  |  Overall Experience 
Rating:
4.0

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Troy R.  |  Overall Experience 
Rating:
5.0

Very well done. A high point on a difficult cross country move.

Steven L.  |  Overall Experience 
Rating:
5.0

Very happy with the facility and the staff.

Dane G.  |  Overall Experience 
Rating:
5.0

This U-Haul site has a secure gate which is the main reason for selecting it.

Todd H.  |  First Impressions 
Rating:
4.0

So far so good. I’m happy

mark b.  |  First Impressions 
Rating:
5.0

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

Elizabeth K.  |  Overall Experience 
Rating:
5.0

Room was clean and facility was top notch. Thanks

brad f.  |  First Impressions 
Rating:
3.0

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

Karl T.  |  Overall Experience 
Rating:
5.0

x

kevin p.  |  Overall Experience 
Rating:
5.0

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

Devin G.  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facility.

John P.  |  Overall Experience 
Rating:
5.0

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

ron h.  |  Overall Experience 
Rating:
5.0

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

Bob F.  |  Overall Experience 
Rating:
1.0

General manager was very rude

Jessica S.  |  Overall Experience 
Rating:
5.0

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Jeannie B.  |  Overall Experience 
Rating:
5.0

Great customer service 😊

Dora J.  |  First Impressions 
Rating:
5.0

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

NINA T.  |  Overall Experience 
Rating:
5.0

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

lorraine a b.  |  Overall Experience 
Rating:
4.0

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

Phil R.  |  Overall Experience 
Rating:
5.0

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

JOHN R.  |  First Impressions 
Rating:
5.0

Very clean and friendly staff.

kaycie l.  |  Overall Experience 
Rating:
5.0

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

Elizabeth K.  |  First Impressions 
Rating:
5.0

Everyone at this Uhaul facility were helpful, professional and kind!

heidi i.  |  Overall Experience 
Rating:
5.0

Clean, secure storage facility. Would be nice if it had slightly longer hours.

Michael T.  |  Overall Experience 
Rating:
5.0

great team, helped me anytime I needed anything

Danny D.  |  Overall Experience 
Rating:
5.0

Thank you to the girls who took care of our needs

linda s.  |  Overall Experience 
Rating:
4.0

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

Alma A.  |  Overall Experience 
Rating:
5.0

Amanda delivered our u boxes on time and was awesome to work with

cheryl w.  |  Overall Experience 
Rating:
5.0

very fast delivery

Edward A.  |  Overall Experience 
Rating:
5.0

Great....super service!

Karen H.  |  Overall Experience 
Rating:
5.0

Great experience

Billy B.  |  Overall Experience 
Rating:
5.0

We used you're storage facility. Great experience. Staff very helpful.

earl f.  |  Overall Experience 
Rating:
5.0

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

dennis w.  |  Overall Experience 
Rating:
5.0

Very nice customer service very professional ..Thanks U-Haul your the best!

marcus c.  |  First Impressions 
Rating:
5.0

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

john g.  |  Overall Experience 
Rating:
5.0

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

Yolanda b.  |  Overall Experience 
Rating:
5.0

The whole rental experience was perfect...no problems. Large units for a reasonable price.

william g.  |  Overall Experience 
Rating:
5.0

Nice people very helpful

kevin p.  |  First Impressions 
Rating:
5.0

Team was great!

Francisco L.  |  Overall Experience 
Rating:
1.0

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

jeannette d.  |  Overall Experience 
Rating:
5.0

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Patricia N.  |  Overall Experience 
Rating:
5.0

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

Charles S.  |  Overall Experience 
Rating:
4.0

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!

COLLEEN M.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

Elaine W.  |  Overall Experience 
Rating:
4.0

n/a

SUSANNE Z.  |  Overall Experience 
Rating:
4.0

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

carol w.  |  Overall Experience 
Rating:
5.0

Moving by Ubox is the only way to go

STEVE W.  |  Overall Experience 
Rating:
5.0

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Karen k.  |  Overall Experience 
Rating:
5.0

Thank you

Andres Y.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

james w.  |  First Impressions 
Rating:
5.0

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

Kelly M.  |  Overall Experience 
Rating:
4.0

Thanks for your help

ALLEN W.  |  Overall Experience 
Rating:
3.0

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

troy O.  |  Overall Experience 
Rating:
2.0

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

Cecil L.  |  Overall Experience 
Rating:
5.0

In and out. Can’t beat that.

Gerald L.  |  Overall Experience 
Rating:
5.0

Well done.

STEPHEN H.  |  Overall Experience 
Rating:
5.0

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Soleil H.  |  Overall Experience 
Rating:
5.0

Christian did a excellent job checking me in.

Christy C.  |  First Impressions 
Rating:
5.0

We used the Ubox service and it was a great experience

mike h.  |  Overall Experience 
Rating:
5.0

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

veronica b.  |  Overall Experience 
Rating:
5.0

Easy to check in

Karen G.  |  First Impressions 
Rating:
1.0

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

Karol S.  |  Overall Experience 
Rating:
4.0

great place to store your things.

Francisco M.  |  Overall Experience 
Rating:
5.0

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Christopher J.  |  Overall Experience 
Rating:
5.0

Excellent, professional service!

Elaine W.  |  First Impressions 
Rating:
5.0

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

barb f.  |  Overall Experience 
Rating:
5.0

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

dennis t.  |  First Impressions 
Rating:
2.0

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

JAMES R.  |  Overall Experience 
Rating:
5.0

Polite courteous service.

Charles S.  |  Overall Experience 
Rating:
5.0

Very friendly helpful employees

Robert C.  |  Reservation 
Rating:
5.0

My service advisor was great. Very knowledgeable and professional.

Dennis W.  |  First Impressions 
Rating:
4.0

Cooperative, courteous and professional regarding our hauling and storage needs

Gary S.  |  First Impressions 
Rating:
5.0

well managed facility and operation

JACK J.  |  Overall Experience 
Rating:
3.0

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer service is great! Thank you

Patricia R.  |  Overall Experience 
Rating:
5.0

Good service

Richard k.  |  Overall Experience 
Rating:
4.0

No comment

robert b.  |  Overall Experience 
Rating:
4.0

Thank you!!

David S.  |  Overall Experience 
Rating:
5.0

Great and friendly people to work with.

John B.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful. Especially Josh! He is the best!

Steven B.  |  Overall Experience 
Rating:
5.0

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

LAURIE J.  |  Overall Experience 
Rating:
4.0

Helpful

Jason Joel L.  |  Overall Experience 
Rating:
4.0

after initial confusion, manager came through and solved my problem

Art K.  |  Overall Experience 
Rating:
4.0

They maintained 2 U-Cubes for us and both arrived in great condition!

sally c.  |  Overall Experience 
Rating:
2.0

I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

karl p.  |  Overall Experience 
Rating:
5.0

Just wish they would have called before pick up of the empty boxes.

bonnie s.  |  Overall Experience 
Rating:
4.0

No comment

MICHELLE O.  |  Overall Experience 
Rating:
4.0

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

arthur b.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Couldn’t ask for better service.

judy b.  |  Overall Experience 
Rating:
5.0

Excellent service.

veronica j.  |  Overall Experience 
Rating:
5.0

Friendly staff, clean, secure storage facilities.

Diana S.  |  Overall Experience 
Rating:
5.0

No additional comments at this time.

Steven S.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and accommodating.

Peter B.  |  Overall Experience 
Rating:
4.0

Nice faciity

Robert O.  |  Overall Experience 
Rating:
5.0

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Janet S.  |  Overall Experience 
Rating:
5.0

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

Marisa G.  |  Reservation 
Rating:
5.0

I appreciate the staff and overall experience was terrific. Well run operation.

Bernard F.  |  Overall Experience 
Rating:
5.0

Best storage place we have ever used. Outstanding !

tom b.  |  Overall Experience 
Rating:
2.0

We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Patricia R.  |  Reservation 
Rating:
4.0

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Kenn S.  |  Overall Experience 
Rating:
5.0

Very nice experience

Cynthia S.  |  Overall Experience 
Rating:
5.0

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

LEE K.  |  Overall Experience 
Rating:
5.0

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

theresa p.  |  Overall Experience 
Rating:
5.0

Great service Professional Courteous

Alan L.  |  Reservation 
Rating:
5.0

n/a

Nicholas W.  |  Overall Experience 
Rating:
5.0

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

Margaret M.  |  Overall Experience 
Rating:
5.0

All staff are very professional, approachable, and helpful. Keep up the good work. Thank you.

espiranza e.  |  Overall Experience 
Rating:
4.0

Consistent hours through out the week and extended hours on the weekend.

Luis M.  |  Overall Experience 
Rating:
5.0

Everyone was vey friendly and helpful

Rebecca J.  |  Overall Experience 
Rating:
5.0

Great place, very accommodating

Jonathan S.  |  Overall Experience 
Rating:
5.0

Clean facility and very helpful employees. I would recommend.

jason m.  |  Overall Experience 
Rating:
2.0

u box delivery person rude and not friendly

bill d.  |  Overall Experience 
Rating:
5.0

No comments at this time.

David G.  |  Overall Experience 
Rating:
5.0

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

MELISSA K.  |  Overall Experience 
Rating:
1.0

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

Cassandra M.  |  Overall Experience 
Rating:
2.0

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

Benjamin L.  |  Overall Experience 
Rating:
5.0

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.

clariant c.  |  Overall Experience 
Rating:
5.0

Pod was dropped off and picked up in a timely manner, employee was very nice.

Jason G.  |  Overall Experience 
No reviews have been submitted for this location.

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