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LORI L. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager is a b*****
jorge d. | Overall Experiencenothing
KIRK F.Absolutely a great team .They are all so friendly and helpful. Would highly recommend them!
Lori L.Great experience. Paperwork was signed and I was hooked up and out the gate in less than 15 minutes. The return experience was just as expeditious.
Kevin Z.Payed for Dolly and didn't get one
Isaiah D.Always a pleasure to work with this uhaul location
Angelique H.Everyone there is so friendly and helpful. I mostly dealt with Aidan and he is awesome! You can tell he works hard and is knowledgeable. He has helped us out so much and he put my mind at ease with the whole stressful moving situation.Thank you Aidan and the whole team !
Lori L.Thanks for making it simple
Rick P.I wish there were a two-wheeled car dolly available at this location.
Don R.Superb customer service!!
Nicholas D.Excellent service with easy check out. The truck was clean, ready when we needed it and the staff was very professional. Thank you!
Eddie S.Nice & simple to deal with.
Joseph T.As a disabled veteran I can't lift, the young man came out and did everything for me, also the next day a young lady came out to get the trailer ball hitch so I didn't have to walk to the office area. Love the staff at Longmont 66 Co uhaul FYI we are not related
fred T.Fantastic, friendly customer service.
Daniel S.the app just did not work, so the person at the facility had to do it for me on his computer.
Robert S.Patricia is a great manager and was very friendly and accommodating when we had to leave our moving pod on site longer than originally planned.
Francesca D. | Overall ExperiencePlease convey a sincere "thank you" to the On-Site Manager for helping move a vehicle to allow me to exit the property with my empty 26ft U-Haul truck.
Mark C. | First ImpressionsIf you ever need a uhaul, this is the place to go! Aiden is absolutely wonderful to work with and has always made my experiences a breeze. I seriously could never recommend this place enough. Customer service is hands down the best I've experienced anywhere. Thank you!
Christina L.Great costumer service very helpful
Rodney D.Great place for storage and renting trucks!
Bryan J. | Overall ExperiencePatricia and her crew are always top notch. I would always recommend them for storage,trucks,propane. Great folks
Bryan J.Pleasant employees
marilyn C.Easy, no surprises
Donald P.Had no prior knowledge of this location. The manager was efficient, very pleasant and welcoming
DANA C.Great facility and they have all our moving needs. We always use this facility. Great service and moving materials
theresa w. | Overall ExperienceWent smoothly
O James B.Aiden was the bomb! Extremely helpful and could tell that he cared.
Marty O. | Overall ExperienceThe staff is great! Helpful, kind and happy people from the boss all the way around, great people to deal with. Big bonus for this U-Haul, there's a clean bathroom on site, very important after a long drive from state to state. 5 stars!
sarazann g. | Overall ExperienceFront desk lady was sooooo helpful and sweet! Truck was in PERFECT shape and I will definitely be going back when I need a uhual next time. Thank you!
Isabelle R.A change in the customer service provided by management would greatly improve this location for me. Not only was Patricia extremely rude, accusatory, and dismissive, but the inability or unwillingness to work with the customer to resolve simple things is astounding. Putting the responsibly on the customer to provide accuracy and accountability is a sign of poor leadership skills. A simple apology for the misunderstandings can go a long way as well, but Patricia missed that mark by a mile. I will not come back to this location, and I will certainly advise others to avoid this location as well. The manager is questionable and her attitude was upsetting to experience. The Google reviews certainly pointed that out, and I was wrong not to believe their experiences to be genuine. I've never witnessed a manager so proud of the negative feedback like Patricia was, as when I pointed out the questionable experiences on Google she boasted about kicking customers out. Address this issue, U-Haul. I feel swindled over a few lousy dollars, and simply asking about it made the matter worse. No apology. Just a rude tone and a dismissive verbal taunt.
jamie P.Everyone involved was friendly, helpful, and knowledgeable. Any issue that came up they solved it. Great job.
Sebastian G. | First ImpressionsTruck was in fabulous shape for the mileage, extra clean, but definitely in need of new shocks
john M.Had me in and out quick. I think that's important to everyone that's picking anything up. Store was clean. Hooked me up and had me on my way in about 10 min
Doug S.Same comments as above!
BJ Z.Great customer service and assisted me with all my service needs!
Frank O.No recommendations. I had no issues with my rental
Daniel C.The rental experience was great. Not only was the owner of the location friendly, efficient and thorough. But, he went above and beyond to help me when my vehicle battery died after turning in my rental trailer. His assistance was invaluable and much appreciated.
Jared J.Patricia was so helpful during my entire tenancy with U-Haul storage. She helped me through billing and payment issues and gave me peace of mind. Would highly recommend to anyone needing storage in the Longmont area.
SHANNON S. | Overall ExperienceGood
Tan P.You guys did great!!!! And it was cheaper than we expected!!!! Thanks so much! You made our move a lot easier!!!!
David H.We had a complicated situation, but they were able to help us sort everything out. Very courteous staff
Kevin Z. | First ImpressionsThis is the absolutely best Uhaul facility I have ever been to. Clean, friendly, helpful, easy check in and checkout, they provided advice on the classic car I was moving… extraordinary, true gem! Highly recommend
David H.Should the need arise for storage, I will definitely come back to this location.
FRANK N. | Overall ExperienceExceptional customer service!
james c. | Overall ExperienceCheck the drop box for after hours returns before assuming customer has truck.
Valerie M.Exceptional customer service
James C.I really liked the young man we worked with. Smart and personable.
michele b. | Overall ExperienceWe have used this facility for years. Great, helpful staff. This facility is fully stocked with all your moving supplies as well. When we moved or had a family member move we. always rented their trucks and purchased all of our moving supplies
theresa w. | First ImpressionsMore expensive than I anticipated
phil C.The staff was awesome and accommodating. I will use this location all the time
Mark S.Greatest friendliest place!
Micheal M. | Overall ExperienceAiden at u-haul was wonderful. He went out of his way to ensure our move with u-haul was a great ex. Thank you for all your assistance Aiden!
Lisa M. | First ImpressionsPatricia and her staff were professional, courteous and helpful. Thank you for the great service!
Mark B. | Overall ExperienceVery professional
Vlad R. | Overall ExperienceThe young man, Aiden, at the desk was extremely helpful and knowledgeable. He had looked up our information based off the number on the truck before we even walked in the door (!) and showed us two sizes of units so we could compare before committing to one. The inside of the store was well stocked with every type of packing and storage equipment imaginable, and the inside of the unit was perfectly clean. All of our questions were answered thoroughly, and even though we were exhausted after days of packing, loading, and driving, we left feeling as secure as our storage unit. The customer service we received was stellar--easily the best we've had from all the calls and in person experiences we've had with Uhaul in the last two moves we've made. We hope you will consider properly rewarding such an attentive and thorough employee that is representing your company so well with a raise in salary soon.
KARA G. | First ImpressionsYour car carrier trailer should have an attached winch.
william M.Very friendly staff. Thank you
CRAIG T. | Overall ExperienceI have never experienced a company with such cumbersome, obtuse and antiquated systems as U-Haul Triple booked my original reservation, booked my storage out from under me, and if I hadn't checked beforehand I would have been SOL on the Sunday day of AND I met some of the most incredible, kind, service oriented people I have run across in a while
John K.Good experience, first month free, convenient location.
Tim N. | Overall ExperienceI wish I knew the name of the attendant that helped me. He was absolutely wonderful!!!! He was sensitive to the emotional weight of needing to rent a truck in order to clean out my late father's belongings, he was quick and agreeable and helpful and kind. He is a TRUE value to your company!
Leah E.Extra charges because uhaul moved my pickup location. Independent contractor Moving Help damaged furniture due to rough handling, Spent an hour unnecessarily disassembleing a bed because they didn't believe me when I told them the headboard came off easily. Lost parts. Showed up sick and unmasked.
Dana S.Excellent service every time I needed your rentals thank you
Juan T.The staff was extremely helpful and friendly. They made the moving experience a lot easier!
Matt K. | Overall ExperienceZukie did a great job-- there was a big storm the night before my rental and the power was out and he got me out quickly with no issues!
Michael K.Aiden was great!
april R.Very nice people! Clean! No critters!!
terri s. | Overall ExperienceGreat staff and friendly! So helpful!
Sarah M.Aiden was wonderful!
Michele B.Make sure check the vehicle better for signs of smoking
Vanessa B.I was scheduled to rent a uhaul at a different location. It was closed when I arrived. I might suggest that the other location (1128 main st) put a sign on their door if they will be closed, or, better yet, notify customers that they will not be able to pick up there after all! The highland drive location is extremely inconvenient for anyone who is car free, as there is no pedestrian access and riding a bike to that location is sketchy even for experienced cyclists.
Lauren G.I have rented trucks here several times. Everyone I have worked with is incredibly nice and helpful. The equipment is all excellent. I wouldn't consider renting a truck anywhere else.
William K.We put a $94 hold on a ven and returned it under the estimated milage. We were suppose to get around $30 back from our $94 hold and never received it. I have a receipt for less than the amount we paid.
John H.Trailer needs tires, other than that all was good
Clifford B.Sukie is extremely personable, courteous and efficient. I feel terrible that he got stuck with a shitty trailer that he has to fix before he can rent it. Those guys in Muskogee should be disciplined.
Mara S.With a disappointing ride share to a facility that did not have the reserved vehicle available at the appointed time, had to pay and additional $50 to go to another location to finally pick up. No notifications were given that the reserved vehicle wasn't ready. Got told at the first location that the reservation system isn't always accurate and unreliable. Picked up a "new" vehicle from the second location with only 35 miles on the odometer. However with inspecting the vehicle, I could see that it had refurbished parts attached to it. Sad to see that your company is getting taken by whatever dealerships you are using.
Eric D.Patricia, and staff were excellent!! Would definitely recommend.
Richard S. | Overall ExperienceReplace trailer tires before they explode and disintegrate while driving. Customer service at the location was impeccable, staff went above and beyond to make the experience great. The trailer we rented had a very worn tire that exploded on the highway, and another tire that was in danger of exploding due to an incorrect wheel rim.
Kasey A.The Manager at this location is friendly and welcoming. Her knowledge of the products is amazing and she made renting a U Haul a great experience.
Randy K.Absolutely wonderful staff!!! The customer service was amazing. If we need to rent another moving vehicle for anything, we will be using this location.
cody C.Patricia and suki are amazing!!!
TAMMY M. | Overall ExperienceSuki is amazing!
Christine H.Worked out wonderful, saved the day on our last minute need!! Thank you so much!!
Sarah W.The customer service here is unbelievable. Every interaction has been extremely pleasant! Highly recommend.
Shawn B.Patricia was incredibly professional, helpful and a delight to work with!
Matt K. | First ImpressionsPatricia and Aiden and Suki are all AMAZING! Their knowledge-base and customer service is off the charts, if I still lived locally I would probably use them forever!
Tiffany O. | Overall ExperiencePatty, her husband and staff were great people to work with!!
Rebecca P. | Overall ExperienceCould not have asked for a better team at this facility, they were great 😃.
Arthur L. | Overall ExperienceManager and staff were super great- helpful and friendly!
Ansel C. | Online Move InThank you so much for the time and energy spent on keeping this specific location of Uhaul operational. I appreciate the professionalism that I have received from Patricia, time and time again. You guys are awesome.
robert e. | Overall ExperienceHelpful and understanding
sukie l. | First ImpressionsVery easy process in and out. Very friendly staff. Recommend 100%
BRAHAM B. | Overall ExperienceOverall no complaints, just needed something cheaper
Jacob B. | Overall ExperienceStaff are fantastic and very accommodating. Great experience, thanks.
JASON S. | Overall ExperienceGreat and friendly service!
JASON S. | First ImpressionsYou should DEFINITIVELY have weekly rates, that could increase the amount of clients you already have.
pablo h. | Overall ExperienceExcellent storage place, the best of the best.
TORRENCE H. | Overall ExperienceGentleman that helped me was very nice and helped me with any questions I had.
NICOLE B. | First ImpressionsWell done!, excellent service. You should have weekly rates. WEEKLY RATES PLEASE!
pablo h. | First ImpressionsWonderful staff, very clean facilities. Security is tight, it feels very safe. Thanks for a great experience. I'd highly recommend this facility.
Kimberly S. | Online Move InThis is a very well ran and maintained facility! Very friendly and helpful staff.
Steve R. | First ImpressionsThere was a dead field mouse in my storage unit.
Tina B. | Overall ExperienceGreat customer service helped me with what I needed and fast thank you
Margarita T. | First ImpressionsSuper helpful very informative, and friendly… Wouldn’t choose anyone else 👍
Mark P. | Overall ExperienceThe general manager at this facility was professional and accommodating. Fast and efficient service. Very pleasant experience. Thank you!
Robert F. | First ImpressionsWe had so many obstacles at every turn (no fault of uhaul or Mrs. Patty) but Mrs. Patty had a solution for each issue. I looked forward to coming in and working with This team each time. I will always and forever seek this location for all of my uhaul rental and storage needs. Thank you Mrs. Patty and Mr. Sookie (sorry for spelling). I give 20 out of 10 stars!!
Jeramy s. | Overall ExperienceThank you
Jeffrey S. | First ImpressionsPatricia was amazing in helping me get setup after a long trip across the country!
Garrett M B. | First ImpressionsThe staff here are so friendly and kinda. I would definitely recommend this U-Haul to anyone.
Gianna M. | First ImpressionsI give this facility a 12 out of 10! The management and on-site staff go above and beyond to make sure you are satisfied with your unit. This is a family oriented facility and to be honest I won't go anywhere else! All units are triggered with an alarm if opened without your code which makes security #1 in my book.
jimmy h. | First ImpressionsBest customer service, regardless of the type of business, I’ve experienced in a long time
Jim B. | Overall ExperienceVery nice people
ANGELA R. | First ImpressionsThe manager/employee’s at this facility are extremely helpful, considerate, and thorough. If I have to rent storage again I will definitely return to this location!
terri M. | Overall ExperienceI’ve used this facility many times over the years, they have always been outstanding
Jesse C. | Overall ExperiencePatricia Lluveras and her staff went above and beyond expectations to help me over these last 10 years of using the facility. Their caring attitudes and professionalism is outstanding.
PATRICIA D. | Overall ExperienceGreat location, reasonable pricing, friendly and helpful staff.
Gary S. | Overall ExperienceThey booked the unit I was supposed to move into, before I moved in. I ended up getting a smaller unit.
Devin P. | Overall ExperienceI wrote the gentleman's name down but lost the paper... it started with an S but was a unique name... anyway he was amazing! He took the time to answer my questions and help me with my issue.
STEPHANIE ROSE P. | First ImpressionsPatricia and her crew were so helpful and accommodating! The best
Kristin P. | Overall ExperienceIncredibly supportive and attentive through our entire relationship! Excellent!
SHARON S. | Overall ExperiencePatricia was so friendly upon our arrival after a very long trip from California. She checked us in quickly and smoothly. I was worried that we wouldn't be able to get checked in as we arrived after 4 pm. I was so relieved that this location has extended office hours to make our checkin available. She did everything she could to help our move in go smoothly. I can't say it enough, Patricia was so wonderful and I appreciate her help after being on the road for a week. I highly recommend this facility to anyone needing storage in and around Longmont. Besides having the best on-site manager around, the facility is clean, secure, and a great value especially compared to other storage facilities. Thank you Patricia for helping make our move easier and understanding our needs.
Alicia V. | First ImpressionsPatricia was always so amazing and kind..Always willing to work with me…Staff were so kind and easy to work with…
Alyssa C. | Overall ExperienceI rented for 7 years and always had great customer service! Thank You!
RENEE J. | Overall ExperienceThank you!
YANNICK H. | Overall ExperienceAbsolutely the best experience-!!
Kristin P. | First ImpressionsThis rental gave us the flexibility to move while looking for a new place.
Norma D. | Overall ExperienceVery easy to use. A perfect place to store your belongings
Christlon D. | Online Move InI was very pleased with the help and explanations given for procedures and terms.
Brian L. | First ImpressionsThank you for making the process to get a storage unit so easy - we appreciate it! Tamara
Tamara B. | Online Move InPatricia was kind & generous to us as displaced homeowners from the Marshall Fire, CO! The facility was amazingly clean & convenient to use. The staff were so kind & respectful. I would recommend & use this facility again in a heartbeat if I need to use a storage facility- & I live 25 minutes away.
linda h. | Overall ExperienceI hope to feel that my storage is watched and safe.
Norma D. | First ImpressionsGood people to work with and very helpful.
Joy O. | Overall ExperienceThey went above and beyond helping us with storage and we had rented Uhaul truck and trailers which they helped us check in from a one way trip~ I highly recommend them!!
Rebecca P. | First ImpressionsHassle free friendly service. Would recommend this place to anyone!
Mark P. | First ImpressionsPatricia and Sookie and Aiden are amazing. They are professional, supportive and kind. Whatever you need, they rush to help. This is the best Uhaul storage we've ever used.
Cynthia B. | Overall ExperienceGreat service
William D. | First ImpressionsThey were very nice and most accommodating. The free storage unit was a blessing at the end of a difficult move.
Rita J. | Overall ExperienceThanks!
YANNICK H. | First ImpressionsExcelente costumer service. Thanks Patricia.
Eduardo F. | Overall ExperienceFriendly and helpful. I would use them again.
WAYNE S. | Overall ExperienceThe manager, Patricia, was a pleasure to deal with. I'd highly recommend reaching out to her for your storage needs.
Blair C. | Overall ExperienceWonderful people to work with.
robert k. | Overall ExperienceMade my move a little easier.
goldry R. | First ImpressionsThe location is fantastic and the staff was always available, helpful and extremely courteous. This is my second time to do long term storage with them and it’s been an exceptional experience both times.
Beth D. | Overall ExperienceEverything was wonderful, the staff was always so friendly and helpful! Highly recommend this location!
Anne D. | Overall ExperienceVery expensive to rent here
Taylor M. | Overall ExperienceThe staff was very pleasant and helpful, especially during the covid.
STEVEN T. | Overall ExperiencePatricia You and Suki are the best! Sure appreciate all th help you have provided me! Will stop in to say hi!!!!! Mike
Michael H. | Overall ExperienceThank you! Will use again.
Jeremy B. | First ImpressionsThe entire staff is so helpful. They really saved my butt in a squeeze. I’m grateful to them all. Thank you!!!
MORRIS H. | Overall ExperienceThe manager was and is outstanding.
John F. | First ImpressionsSukie was extremely helpful!
Taylor M. | First ImpressionsPatricia and Sukie were beyond friendly and helpful. I am so happy that this is the location where my things are stored for the time being. Thanks you guys!!!
Anne D. | First ImpressionsPatricia and her staff were very friendly, helpful and customer-focused. I appreciated the cleanliness of the units, the fact that they drove around and smiled at us whenever we were at the unit (I know they were checking to be sure that everything was OK and secure in a very friendly way). Move in and move out were great. I felt like they cared about me and my things. I was worried about having stuff in a storage unit, but this was a great experience. Thank you, Patricia and staff!
Amy M. | Overall ExperienceIt does not get better than the 3885 Highland Dr. location in Longmont! The staff are friendly, willing to go out of their way to help you, and genuine in all aspects. I drive out of my way to go to this location when I'm in need of U-Haul services!
Nicholas B. | Overall ExperienceAiden made everything so quick and easy. He is extremely polite, knowledgeable, and helpful.
MORRIS H. | First ImpressionsExcellent costumer service, friendly. It’ve been a good experience. Thank you so much for all
Eduardo F. | First ImpressionsWe moved from Texas to Colorado with our 5x8 trailer. Patricia welcomed us in and made our transition from the trailer to the storage garage so smooth and easy! I highly recommend this U-haul storage to anyone. Will definitely use again for our future needs.
Christina C. | First ImpressionsPatricia is the best! Very helpful and friendly! Thank you very much!
Mary C. | Overall ExperienceThe professionalism and kindness of Sukie and Patricial is without question, the best experience we've encountered during this move. And that is saying something because we've only had positive experiences. There were a couple hiccups with booking but this facility is stellar. Would highly recommend to anyone.
Cynthia B. | First ImpressionsLocation was too far (30 miles) from Boulder CO
Greg O. | First ImpressionsWe were charged for the next month's storage and we were out of the unit.
Susan M. | Overall ExperiencePleasant,friendly staff that goes the extra mile to help customers. I had a great experience with them.
michael O. | Overall ExperienceMy rental truck return was easy and quick. My storage unit was ready and clean. The staff was amazing and very friendly.
robin b. | First ImpressionsSuper helpful and friendly employees.
Mark H. | Overall ExperienceI love Patricia. The answering system is horrible.
CELIA G. | Overall ExperienceThe staff were friendly and were practicing COVID-19 safety precautions. I went to other storage locations where no one was wearing masks. I highly recommended this place.
christopher o. | First ImpressionsAll the staff were incredibly helpful throughout the whole process, especially Patricia, who was wonderful and highly knowledgeable. Moreover, we were SO THANKFUL for the no-hassle first month free due to our use of the storage to escape from imminent fire threats. It was a very stressful 24 hours of emergency packing, and knowing we had a place to secure our belongings meant a lot to us!! Thanks to our great experience, we will continue to recommend this storage facility to friends.
Jason P. | Overall ExperienceThe staff is excellent. The best facility I gave ever been in.
Keith A. | Overall ExperiencePatricia is a very nice and helpful manager. I would always choose this location for my storage needs.
Carolyn A. | Overall ExperienceThere's no U-haul in the state of Colorado better than the one in Hwy 66. Fantastic employees and phenomenal service. Would recommend everyday!
sydney b. | Overall ExperienceGreat!
james c. | First ImpressionsGreat folks! Very helpful and accommodating. Have rented here before and prices are lower that most other places.
Bryan J. | First ImpressionsPatricia was very friendly and helpful. I always felt comfortable asking questions and visiting the storage unit.
David S. | Overall ExperiencePatricia is the sweetest person and so very helpful. I would recommend her and her facility to anyone 💯 percent 😊😎👍
Carolyn A. | First Impressionsthank you!
Robert H. | First ImpressionsPatricia is awesome. She helped me out so much when my mom passed away and I had to take over the storage units.
Jeremiah C. | Overall ExperienceExcellent customer service
Lynn T. | First ImpressionsPatricia and staff were professional, helpful, and friendly. Great experience to welcome us to Colorado!
Ab S. | Overall ExperienceStaff was incredibly helpful and knowledgable. Facility very clean, well maintained, and secure. Moving is not necessarily easy, but staff made this part of it actually nice.
KATHLEEN M. | First ImpressionsHad a great experience storing at the U-Haul facility located at 3885 Highland Dr near Longmont, CO. The facility itself was well maintained and the staff were very friendly and professional. I was offered free storage for a month by U-Haul and I'm glad this facility was the one selected. The only reason for providing a 4-star rating is simply the location of this facility. As much as I appreciate being offered a free month of storage, it would have been easier and more convenient if offered storage closer to Boulder/Broomfield. This is by no fault of the owners of the 3885 Highland Dr facility however, and I must re-emphasize that my experience with them was wonderful.
Mark D. | Overall ExperienceSukie was so extremely helpful I will always recommend you!
brandy i. | Overall ExperienceI don't normally fill out reviews but I just wanted to say my experience with Patricia and her team over the last 2 year and 3 units was excellent.
allen w. | Overall ExperienceI have used this facility in the past and they are always, friendly, professional, and always helpful.
Suzanna S. | First ImpressionsWe found Suki to be warm, welcoming and very thorough! Unlike the folks in Houston nwhere we had a terrible experience With a team who misrepresented the shape of the truck, the gas level, and did not explain the process.
MICHAEL N. | First ImpressionsYour man there should have been fired for such ugly treatment of a customer, on initial arrival. That concerned special arrangements with the main UHaul offices, that had not been directly relayed, and ultimately took about two months for that to reach your office. Customer was treated like a dog, all the way around, by UHaul. UHaul can’t talk directly with a storage facility? Ridiculous. Manager there did a good job however.
Kelsey s. | Overall ExperienceBruh...these folks were always helpful and available.
Chad B. | Overall ExperienceGreat staff. Highly recommend this location due to personnel.
Chris C. | Overall ExperienceI am upset about this not being an all inclusive location. Your sales rep was fine, but not accommodating whatsoever!! I should have been compensated for nobody communicating the drop off and storage location being on opposite ends of town. All she said..basically..politer than this..'too bad..it's in your contract..you will have to take your car off and hook it back up yourself'. Since nobody even mentioned this! Why would I not know that my storage facility is not the same as my drop off location!
Sara A. | First ImpressionsVery nice very kine people I am very happy
juan b. | Overall ExperienceThank you for all you have done for me.
LARRY C. | Overall ExperiencePleasant dealing with the staff
Leen V. | Overall Experiencelove this place, so helpful!
Tannen T. | First ImpressionsThe folks managing this location are friendly, knowledgeable, and most helpful. They made everything very easy. Fantastic!
KAREN S. | First ImpressionsPatricia and her husband did a great job helping with our move needs! Highly recommended
Josh C. | Overall ExperienceBest U-Haul Storage Facility I have EVER work with and rented from!!! Well Done Patricia and Team, I wish every U-Haul Facility was like yours!!! Thank You, Shaun & Family.
Shaun F. | Overall ExperienceKudos to Patricia and Jose!!
Catalina B. | Overall ExperienceThx,so very much for your time and effort in our relocation process
Patrick J. | First ImpressionsGreat service and extremely nice people. Highly recommend this to anyone.
Chris C. | First ImpressionsSuki was very nice and helpful in getting a storage unit.
Daniel B. | First ImpressionsThey are FANTASTIC! Will rent storage again. Thank you!
kelly j. | Overall ExperienceI was not there, but those that were had high praise. I do notice that the move in date on this survey is 5/18/2020. We unloaded and moved into the unit on 5/29/2020 and rented another unit right beside it on the same day, 5/29/2020. Thank you for your service and your facility.
ethel w. | First ImpressionsYou may note I had a rude experience in Fort Worth; it was so uneccesary, that I called specifically to complain. When renting I believe the rep should tell you, "BEFORE you leave this lot, you need to inspect your UHAUL", not "As soon as possible"; my "as soon as possible" was 12 hours later due to the stress of moving solo during a global pandemic, etc. Not to mention that the NYTimes rates moving higher on the stress scale than death & divorce; the only thing rated higher is the loss of one's child! That being said the gentleman in Longmont, CO was very professional and VERY HARD WORKING; you are lucky to have him running that facility. I also really appreciated the opportunity to share boxes and the ULINE packding plastic that I purchased on line, but did not use!!! What a great idea to have a way to recycle and help another human being. That option should be at all of your centers!
joelle C. | First ImpressionsEveryone was nice and helpful.
Ilene C. | Overall ExperienceI had a storage unit here for 8 months & used their truck rental services, purchased supplies & propane services too. Owners/managers are always very helpful, friendly & attentive to customers needs. I have recommended them numerous times already & will continue to do so. Great people, awesome service!
Sharon S. | Overall ExperiencePatricia was GREAT -- helpful, professional, and safe with the local health restrictions. A positive experience all around!
Ab S. | First ImpressionsThe staff is very friendly and helpful
Tony T. | First ImpressionsGreat rental experience for the truck sign out and sign in. Very cognizant of the current virus situation and taking the necessary precautions. Easy to rent a storage unit. Very friendly and efficient.
thomas j. | First ImpressionsStaff is kind and courteous very knowledgeable at there job. We will be using this facility again.
audrey h. | Overall ExperienceI can’t say enough about Patricia and Suki. They are kind and caring people, something that’s too often hard to find these days. I so appreciated their gentle spirits. Mine was an unfortunate situation that caused me to need their storage for 2 years while I regrouped after a bad divorce. They were so nice to work with under extreme anxiety, so mellow and compassionate, yet hard working and on top of things. I would recommend them to anyone & everyone!
Patricia P. | Overall Experiencex
Daniel B. | Overall ExperienceProfessional with a human touch
Christine C. | First ImpressionsPatricia et. al. keep a good shop. Always friendly and efficient. I'd do business there anytime. Big thanks to them!
Bruce H. | Overall ExperienceVery helpful staff
MIKE R. | First ImpressionsYour passing the u lock key was way beyond my expectation. Thanks for being so kind.
V P. | First ImpressionsFolks operating this facility were very nice and informative.
Patsy H. | Overall ExperienceWe were pleased with everything.
Robert B. | Overall ExperienceI happened to deal with the manager just before closing and it was quite evident to me that Patricia really cares about her customers. It was an exceptional customer service experience!
Bob H. | First ImpressionsVery well maintained facility, excellent customer service. Overall a great experience. Kudos to Patricia and staff !
Meredith L. | Overall ExperienceWe had good service
Robert B. | First ImpressionsVery friendly and helpful.Nice clean,well maintained facility.
jon m. | First ImpressionsThank you for all your great service!!
Christopher D. | Overall ExperienceManagement was alway accommodating and friendly. They were available to help answer questions in a professional and knowledgeable way.
linda k. | Overall ExperienceThey charged me a late fee of 33 dollars they never answer the phone I got an email saying my bill was past due and if I would give a credit card number I wouldn’t be charged a late fee when I called
Mark G. | Overall ExperienceIt was a pleasure storing at this facility.
BRUCE G. | Overall ExperienceThe facility is clean and staff is amazing!
Andrea P. | First ImpressionsThe staff is always there to help you with anything you need. Very friendly, polite, and helpful. 10 out of 10
zachary m. | Overall ExperienceVery friendly, helpful staff.
LARRY W. | Overall ExperienceGreat service!
Rachel K. | First ImpressionsVery helpful and convenient for us
Kevin M. | Overall ExperienceJose and Patricia were very helpful in all things U-Haul. They both go above and beyond their duties and address and solve any issues one may have. Your good people, See you in August, John
John S. | First ImpressionsYou made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke
JOY L. | Overall ExperienceVery professional
Rachel R. | Overall ExperienceEveryone was so nice and helpful! It was one of the better customer service experiences that I’ve had!
Morgan B. | First ImpressionsBest storage experience I have ever had
CLINT R. | Overall ExperienceI've done business with this location on several occasions. Patricia is the best. Thank you!
BRUCE H. | Overall ExperienceVery quick and very helpful
Ervin V. | First ImpressionsUnit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.
Jennifer (Jenny) M. | First ImpressionsI had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Thank you!
Heather O. | Overall ExperienceMade the move so much easier with the help from uhaul thank you very much. For the experience
ashley p. | First ImpressionsThank you for you kind service. I even purchased wall art here!
Robin W. | First ImpressionsEasy to work with we got in and out with out any problems
Kevin M. | First ImpressionsThis is a great facility. The staff is wonderful. Always very helpful
GARY M. | Overall ExperienceService was great. When will we be able to get access to the storage units with a code instead of driving up and honking?
EPHRAIM J. | First Impressionsvery nice and pleasant people to work with
james h. | Overall ExperienceThe staff was exceptional and made it very enjoyable to work with.
Nicholas F. | Overall ExperienceSuki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!
John K. | Overall Experiencenice people
John K. | First ImpressionsVery pleased
Kevin E. | Overall ExperienceThe staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!
summer h. | Overall ExperienceDead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving
Joseph N. | Overall ExperienceGreat, friendly staff! Having access to General Managers cell phone in case of problem is a plus.
Ellard M. | First ImpressionsWonderful facility and amazing staff!!
Christina W. | Overall ExperienceGreat customer service. Very friendly management! Could not be happier. The site is clean and maintained.
Patsy H. | First ImpressionsGreat place, ppl are helpful & nice. Clean
RANDALL V. | Overall ExperienceI believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.
Kathy c. | Overall ExperienceMy interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.
Alan H. | Overall ExperienceThe management is very professional and friendly! I will recommend to everyone I know.
Nikki C. | Overall ExperienceWeel done! Prompt refund and very helfpful
Harold G. | Overall Experiencegreat service
Uli K. | Overall ExperienceGreat experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.
Kerstin G. | ReservationThey provided an awesome experience I was very very happy and I will go back again
kelly j. | Overall ExperienceI enjoyed my time here . Nicely paved access and good location. Everything worked well.
Doug F. | Overall ExperienceVery nice and helpful people. What more could you ask for.
BRUCE G. | ReservationThese folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.
Patricia P. | Overall ExperienceThis is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.
Pat L. | Overall ExperienceEverybody was so friendly and helpful and i will definitely want to do business here again!
oscar j. | Overall Experienceall services excellent, especially the front desk
Uli K. | ReservationThanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.
Pete N. | Overall ExperienceStaff was very friendly and helpful.
daniel w. | Overall ExperienceWe used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.
JOHN R. | Overall Experiencenew owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Thanks!
JARED P. | Overall ExperienceI would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!
Edgar A. | Overall ExperiencePatricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.
Chanel J. | Overall ExperienceOnce the entry gate was fixed, it was more convenient. Thanks Again.
Michael H. | Overall ExperienceGreat location. Always police present out and around based on highway patrol. Felt very secure.
zack v. | Overall ExperienceEveryone was very kind and helpful.
Sarah P. | Overall ExperienceNice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.
Mike L. | Overall Experience