Customer Reviews for U-Haul Moving & Storage of Lidgerwood
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

446 reviews

7028 N Division St   Spokane, WA 99208

(509) 487-2772

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(509) 487-2772

7028 N Division St
Spokane, WA 99208

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHERRIE GRADIN  |  First Impressions 
Rating:
5.0

Ez pz

JAVIER ZAPATA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYRA CARPENTIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Lowry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Hall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tayla Remigio Nunez  |  Overall Experience 
Rating:
5.0

Cory was great!

SHELINA BAHR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Renninger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tasha Wayne  |  Overall Experience 
Rating:
5.0

Glad I came here! Wouldn't choose anywhere else! :)

KYRA CARPENTIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERGO GENESIS COMPANY  |  Overall Experience 
Rating:
3.0

One scratch on the passenger side of the carriage.

Danniala Haines  |  First Impressions 
Rating:
5.0

The man at the front was so helpful and kind and the unit was ready like they said it was fast and painless. I wouldn't go anywhere else.

Jimmie Kinney  |  First Impressions 
Rating:
5.0

Great service!!!!!

DAREN ANDERSON  |  First Impressions 
Rating:
5.0

I had excellent service, and Cory was very helpful and informative And very respectful and kind.

karen Calderwood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma Hartwell  |  Overall Experience 
Rating:
5.0

Everything was really good. Corey, the manager is the best. Very down to earth, polite, considerate. I can go on and on.

Cory Hicks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Biggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lodai McSpadden  |  Overall Experience 
Rating:
5.0

Very good place

Chris Davenport  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GILLETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Bridges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lodai McSpadden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Damien Tomeo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES NOLDEN  |  Overall Experience 
Rating:
5.0

Uhaul is by far the best storage company I have used. Not only is it secure and safe but they follow through with their commitments and promises. I had a truck rental lined up for after hours pick up and unfortunate it didn't work out but as part of their contract included a $50 guarantee if the reservation fell through, they did in fact fulfill this payment. Not only that but they have been gracious with me anytime I've been late making a payment for my storage unit. They have worked with me when times were tough, especially during Covid, and they always come up with a solution so I don't lose my belongings. This is unlike ANY other storage company I've had. Their customer service is always helpful and the staff they have is wonderful, specifically one of their employees named Cory at the North Spokane, WA facility. I high recommend Uhaul to anyone looking for storage or looking to move.

VANESSA WALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolas Evermann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tasha Wayne  |  First Impressions 
Rating:
5.0

I went in the Uhaul at 8805 N. Division in Spokane Wa. to rent a unit and get boxes. I must say that Cory and Holly were very exceptional in their service, that's awesome!! I also experienced their great sense of humor, to me that is also very important in any business in that it makes people feel more comfortable. Thank you so much and I think that Cory deserves kudos for his service.

TWILA MARSHALL  |  First Impressions 
Rating:
5.0

Excellent first time experience

Marlene Mc Lean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam slender  |  Overall Experience 
Rating:
5.0

Great overall experience 😁

Matthew Campbell  |  Overall Experience 
Rating:
5.0

I know for a fact that surveillance check-ups are performed. I once received a call that I had not properly closed my unit. I rushed over to close it properly. I truly appreciated that call. F.A,.

FLORENCE ANGELIAS  |  Overall Experience 
Rating:
5.0

Cory is awesome.

CORY HICKS  |  First Impressions 
Rating:
3.0

Nobody at the actual facility is inconvenient, especially when nobody answers the phone and always get pushed through to a National line. Liked the unit but found mouse droppings in unit and on my things.

Ireland Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexis reeves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Darrah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cullin Contino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Slocum  |  Overall Experience 
Rating:
4.0

Although the access hours are till 10pm, I'd like 24hr access, that's the only thing I'd like to see different because of the odd hours I work.

Tim Lowry  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARLENE ROBBINS  |  Online Move In 
Rating:
5.0

The General manager was very helpful towards us and it was very well appreciated!

KELSI FREELAND  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

scott johnson  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me.

Deanna Pickard  |  First Impressions 
Rating:
5.0

Cory was super helpful and polite. Only dislike is being unable to get through via phone.

Nikita Countryman  |  Overall Experience 
Rating:
5.0

It's nice when you can talk to the local employees and not the ones out of the area .( they do help but ) The local is more personable example Cory.

Joe Ripple  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinette Kelley  |  Overall Experience 
Rating:
5.0

Good pricing and good storage space

Olivia Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacy Royer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSEY FROTHINGHAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Matthews  |  First Impressions 
Rating:
5.0

I had reserved the wrong size for both trailer and storage. Everyone involved was so very helpful and on the spot getting me bigger units. All involved were great! I appreciated the amazing customer service I was provided!

rachele mello  |  Overall Experience 
Rating:
3.0

I was never told I had to go to North Division location first before accessing the Lidgerwood storage but I went there and dropped off my trailer first and even after telling the employee I was headed to Lidgerwood they didn't ask if I was moving in. I then went to Lidgerwood and had to come all the way back to get my access code. Just a pain with a 20ft truck on a very busy street with terrible driveway access to both locations.

Matthew Hintzke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Wallum  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asha Madsen-Humeniuk   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Manne  |  Overall Experience 
Rating:
1.0

My unit had an awful mouse infestation. Even after setting traps and monitoring them regularly, I had damage on nearly everything including hard furniture that was chewed. This necessitated the move out so I could decontaminate and repack items in new containers

Dana Rinauro  |  Overall Experience 
Rating:
3.0

I haven't been in the office of late. Not happy about having to go to another office for help - if needed. The carts at my building are either missing or not the correct ones. Miss having presence of staff around.

ALEXANDRA SANCHEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah VanGorp  |  Overall Experience 
Rating:
5.0

Access hours in general are ok but Sunday is a bit short.

Jeffrey Lenhart  |  First Impressions 
Rating:
4.0

Thank you

wendell Sewer  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Isabelle Swanson  |  Online Move In 
Rating:
5.0

The gentleman who helped us from the north division location was so helpful we would totally use your services again. Thank you

DAMIEN TOMEO  |  Overall Experience 
Rating:
1.0

I went to the unit paid for it and couldn’t get in didn’t even use it and I’m trying to get my money back

Maurice Gunn  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Aaron Werner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantelle Stout  |  First Impressions 
Rating:
1.0

I rented U-Haul storage because online it said it was 24-hour access I have only a certain amount of time that I can be in my storage and I was looking forward to that once I got to the unit they said they no longer offer the 24 hours once I already paid and had my things there and so that was an issue and then I was treated disrespectfully but the staff member regarding the bathrooms one time and other than that I like you all storage I just needed something that was more suitable for my hours and wish that they had the 24 hours cuz we went to had any problems and I'd still be renting from U-Haul if so I moved out of my locker and moved everything out so I hope I get night remaining balance and $100 back from the deposit on the van thank you

Candace Lane  |  Overall Experience 
Rating:
5.0

Cory was so helpful throughout the process of renting a storage unit! It’s refreshing when a business has people who clearly enjoy their job and enjoy serving customers. Thanks so much Cory!

Heather Ramos  |  Overall Experience 
Rating:
2.0

Ok, initially, the service was wonderful. The lady working there so very helpful and friendly. And then you turned it into a satellite location (according to the 3nd call to the call center). So...secure....only because of a fence. There is nobody there to help anyone. I made several trips to the location looking to close out my unit. I made many calls a day for a week trying to get ahold of someone. I only talked to the call center 4 times. First call...no help. Second call, a lady told me she notified the location and I'd get a call back soon. Never got that call. 3rd call...was told it's a satellite location and I have to drive to a different location and he did text me the address and phone number for that location. NO ONE THERE AND NO ONE ANSWERED THOSE CALLS EITHER. 4th call, when again trying to get ahold of this other location, got connected directly to the call center. That lady was extremely helpful. I had also sent an email that did finally get answered. As the units are astronomically expensive, I was very worried about getting it closed out before you charged me again. So I have a question. When we rent a truck from yall, you want us to replace any gas we used. Sooo...since gas is 10 to 15 cents MORE EXPENSIVE than diesel....are YOU going to reimburse ME for all the fuel it took to try to get ahold of someone to close my unit?

Ashley Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Heinz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emma smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Leedy  |  First Impressions 
Rating:
5.0

I only wish if uhaul could prorate the rate depending on how many days we store the stuff rather than charging for the whole month. I used storage only for 2 days and moved out my stuff but am charged $75 for entire month

Sudheer Pisay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lana Vickery  |  Overall Experience 
Rating:
1.0

The Hours need to be adjusted as the coupons need to be more clear. Management was nice I would of rather a refund and the accomodations for longer hours was nice too but overall it was all a mess

KELSI ROOP  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jared Sacherer  |  Overall Experience 
Rating:
4.0

The customer service was great

Destiny Egleston  |  First Impressions 
Rating:
4.0

Cory was great and quick to assist on an issue caused by U-Haul’s scheduling service which never recorded the reservation for my storage unit. Cory was right there to help and did so quickly and calmly. Many thanks go to him, while none are reserved for U-Haul which dropped the ball at every point.

Rachel Crosland  |  First Impressions 
Rating:
2.0

Facility on 7000 block of division says 24/7 12am - 12pm. Here at 840am and they are closed. Customer service called manager and woke him up to find out Cory does not upen the facility till 9am. Customer service didn't even know this and it's not posted anywhere. Complete lack of professionalism and customer service from this place.

scott johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Slocum  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karl Biotti  |  Online Move In 
Rating:
5.0

It would be nice if I could have been able to get in at night if needed, if you have your own code number to get in you should be able to get in after hours to get your stuff out, some people have different hours,

Mark Jackson  |  Overall Experience 
Rating:
5.0

Overall everything was wonderful. I do wish that there was some type of lighting in units and they were open later for those who get off work at 6pm an hour isn’t quite long enough

Stephanie Victor  |  Overall Experience 
Rating:
5.0

You guys are great. The place is clean and the truck experience was so much better than anything we expected. It's nice to be able to check things online, and any time the local office was busy or closed, there's a very knowledgeable call center waiting to help. When we need moving equipment or storage again, we'll be going to you. Thank you!

corey stubbs  |  Overall Experience 
Rating:
3.0

The lady at the counter told me the padlock for my unit would be located inside on the ground. When I arrived at the unit there was none so I had to purchase my own. I attempted to speak to someone 4x about the lock and to make sure they are aware I purchased my own. However, they would ask me to hold and keep me on hold for 15 minutes or more. Longest wait time was 32 minutes until I hung up.

Kory Aldan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE HOLT  |  Overall Experience 
Rating:
5.0

The workers were very nice. I would recommend u haul.

CYNTHIA CAVE  |  First Impressions 
Rating:
4.0

Wish they didn't have wood behind the door to get into the inside of the building for the small units, it makes it hard to get the carts over without spilling boxes or totes. Otherwise the place is great and the staff is friendly and professional. Thx

Lana Vickery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Reillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA TOPTINE  |  Overall Experience 
Rating:
3.0

3 Stars because of corporate polices. 1. I had to make a last minute change to a truck instead of a trailer due to a light issue, but I was unable to leave the uhaul on site while I ran to pick up my wife and she could travel with our 4 year old. It so dumb that after payment someone can't leave the truck on site for a moment to shuffle cars around. 2. I know uhaul sells people's personal data. Because everytime I use uhaul I'm bombarded with spam calls, texts and emails. So forcing people to uoad their personal information into an electronic database like drivers license where uhaul is allowed access to my phone and its data, infact because uhaul only has one way to do things it's forcing me as a customer to allow uhaul the organization access to my camera and data is insane. And don't think while you read this, well then use someone else. There is no one else. Yall are essentially a monopoly on moving. So yeah, these reason's are why I am unsatisfied. Other than that. All the people I delt with direct were great.

Jessie Hoffman  |  Overall Experience 
Rating:
4.0

The office personnel were great at the U-Haul office where the equipment is stored. They were helpful and very knowledgeable. Kudos to them.! There was office personnel at the storage facility but they wouldn’t answer the door, there was no communication with them. And the hours were awful, I am a day sleeper but would need to get up to get to unit on time. NOT cool 💩

Katie Osorio  |  Overall Experience 
Rating:
3.0

I liked having my stuff there but I recommend that you put more cameras up and around all the units bcuz my unit good broken into and over 4,000 dollars stuff stolen.

roberta brice  |  Overall Experience 
Rating:
4.0

Good customer service and very caring crew.

DANIEL BERG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELODY NINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Butts  |  Overall Experience 
Rating:
4.0

Cory the manager was great

Desiree Blair  |  Overall Experience 
Rating:
2.0

My unit was broken into. They told me the area was secured after the break in but all they did was string yellow caution tape across the hall.

lisa russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA MADEJ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Walton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Chick  |  First Impressions 
Rating:
3.0

I can not get in the gate

Aaron Hall  |  Online Move In 
Rating:
5.0

They were great and more than ready and happy to serve and help the customers.

penny siminons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

savannah hendrikson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Huffman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie Osorio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RALPH GRUSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Koterba  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tammy Byrnes  |  Overall Experience 
Rating:
3.0

The limited access caused by lack of 24 HR service was quite annoying. Especially since I am able to be locked inside the facility of I have not exited before 2000. I understand limiting people from entering... Well, partially, but locking me in. That's borderline false imprisonment.

Jason Freitag  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Thielsen  |  Overall Experience 
Rating:
2.0

I got stuck in the gates twice due to the 24 hour access not working...as on the advertisement said when I rented my storage so very inconvenient for working people. Won't rent again since not 24 hour access

Kiona Dvorak  |  Overall Experience 
Rating:
3.0

Storage closing time is too early. Road could be improved. Staff helpful and friendly.

Christine Beserril  |  Overall Experience 
Rating:
1.0

Absolutely horrible management. Doesn't maintain facility. When they do try to maintain the facility they make units inaccessible during access hours. Tried resolving with someone claiming to be upper management only to have him hang up on me. Will ensure I go out of my way to discourage anyone from ever using U-Haul for anything ever again. Horribly ran company that only cares about their profit and not their customers.

PAUL LEWIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorn Dunn  |  Overall Experience 
Rating:
5.0

Great would and recommend

donna gillmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Leto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNY PANNKUK  |  Overall Experience 
Rating:
2.0

There is no one checking to see if anyone is left in storage area before gate is locked. You cannot get out. We were 5 min after closing. Waited an hour for fire department and police to disable gate so we can get 3 cars and a trailer with , an elderly who has dementia and is on medication and needed it as well as another with diabetes and my animals needed to be let out of their crates. COILD NOT REACH ANYONE WITH UHAUL NOR COULD 911. Manager never responded to voice message. For this, it’s an epic fail. You always always always check to make sure everyone is out. Codes do not work after closing I understand for getting in but getting out they should. We have unavoidable circumstances that made us a little late to get out. This is a law suit if someone died or needed fast medical attention.

Michele Schmitz   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG BRANDT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelli Mcgibbon  |  Overall Experience 
Rating:
5.0

It was very nice when I forgot to lock my unit, and they contacted me to tell me that I had forgotten to lock it.

ROGER PAPARAZZO  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Angie Pflugrath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD BIGGS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shirley schrawyer  |  Overall Experience 
Rating:
3.0

I moved out 10 days early and they would not pro-rate, so I did not get a refund that I was expected. Very Bummed. They also said that I bought their keys & lock, which I thought I just paid a deposit.

debra benson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cary  |  First Impressions 
Rating:
3.0

On line it says access 24/7 and on the gate to get in has a sign that says 24/7 but now I'm told it closes when the office closes. I work from 7am to 7 pm that's why I need a unit with 24 hour access.this is not ok.they should give me my money back or allow me 24 hour access

Kelli Mcgibbon  |  First Impressions 
Rating:
4.0

Thomas, the Manager, Was very professional, knowledgeable., & Courteous at all times. But more than that, he also showed,, an extreme amount of patience, when dealing with me , Regarding my storage issues .. I have been dealing with my husband's death, my son, jumping off the Monroe street bridge, they couldn't save him. Then my sister getting covid , 2 weeks later, she passed. All while I am caring for my mom, who has alzheimers. . , , My bank account being hacked , taking my whole S.S. D. Check!, and then, lastly, a guy ran his red light on division and indiana, going bout 50mph, on 4/24/22, hitting me, in my olds. Bravada suv, flipping it over, .. took 10 trauma firefighters to cut off the back, and whole top off my SUV, just to get me and my sister, out!! We sustained serious injuries. Thomas, showed patience and kindness, when dealing with me, in regards to my storage issues He was very accommodating, when I was trying to catch up my payments... Thomas, manager of U haul storage , gets a 10 star rating, from me. ( I'd give him an emmy, if possible!😉 ). I want to thank Uhaul, for helping me to resolve this matter! A huge burden lifted!! Mostly, thanku again, for everyone's kindness, and compassion! It rare these days. All my regards, Ginger Kanally🦋

Ginger Kanally  |  Overall Experience 
Rating:
2.0

I was overcharged for the unit, online it was $94, when I received the map the price was advertised as $84…when moving in, the man living out of his unit was playing his saxophone and it was uncomfortable and quite annoying that he felt he could evade my ear space. I had gone to the uhaul main office on n. Division and waited a very long time for assistance with both these matters, which I never got so I left. The lack of lighting inside the unit finalized my decision that this unit is overpriced and unnecessary stress. The rude impatience of other renters also added to the stress of leaving a terrible situation and moving my belongings into a storage, this location just wasn’t a good decision or a good fit for me. The on-site lady was very friendly and helpful.

Eugenia Marie Rowe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian Mackin  |  Overall Experience 
Rating:
5.0

On my address it did not have my apartment number it's C108 thank you

donna brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JJ Parsons  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacy Royer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DJ Sessner  |  Overall Experience 
Rating:
5.0

I was really discouraged about your national special to “get a free month of storage with any truck rental”, it was even plastered on the truck I rented, but when I asked about it, I was told it only applied to one way rentals. Regardless, the storage facility was extremely nice and easy to access, and the truck rental went off without a hitch. Your self-service tools are groundbreaking, and it definitely makes me want to use you again.

James Hicks 
Rating:
5.0

Customer did not leave a comment.

CONNIE VIDGER  |  Overall Experience 
Rating:
2.0

Truck wasn't setup for 24/7, had to go to other uhaul location then back to this location. Phone app wasn't working, employee had to process. Finally get to house and word lock was on bay door, wasn't given a call and had to call uhaul store to figure out code. Wasn't sure. Wasted a lot time time waiting on usual.

Tina Kelley 
Rating:
1.0

Your moisture control issues and your pest control issues have damaged many of my furniture items and several of my landscaping equipment items. On top of that me living states away I requested for my payment date to be a specific date on several different occasions and was entirely ignored by the management and the team. I paid almost $4,000 for one year of storage and you let all of my stuff get water damage and moisture damage and mouse poop all over it. I'm very disappointed and will never use U-Haul storage again.

Ashley Fairfax  |  Overall Experience 
Rating:
1.0

Don't spam me with someone else's rental!

Elizabeth Johnston  |  Overall Experience 
Rating:
1.0

Messy van nit well kept Ghetto location

Joei Presler 
Rating:
4.0

Customer did not leave a comment.

Taylor Davis  |  Overall Experience 
Rating:
3.0

I was informed that the lock and key would be waiting in the unit. I was out of state, and I hired a driver to drop off my items there. When he arrived, there was no lock and key in the unit. I called the number provided, and the person I spoke to treated this like it wasn't an issue, and I should've known. My driver had to drive to a different location to get the lock and key, which added to the milage and time I had to pay him for. In the when I'm done with this transaction, I don't plan to use your service again.

Diane Dixson  |  Online Move In 
Rating:
5.0

Jennifer was extraordinary! We had a little trouble getting started (first timers), but she was so kind and helpful, never making us feel like a burden. Great customer service that felt sincere.

Kyle Miller 
Rating:
5.0

Customer did not leave a comment.

Todd Bennatt  |  Overall Experience 
Rating:
2.0

We had so many issues with the office and billing that we finally moved to a different storage unit even though it was slightly more expensive.

Outback Steakhouse  |  Overall Experience 
Rating:
5.0

The storage facility fit our needs for a few months while we were in transition of moving. We didn’t have any issues while we had our unit.

adam hassell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Norma Hartwell  |  Overall Experience 
Rating:
3.0

The new storage facilities employee isn’t knowledgeable or hardly able to be found. There’s often debris left around and not having an on-site employee available makes situations difficult

Danielle Edgerton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIM FREESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREL KISMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott harvey  |  First Impressions 
Rating:
2.0

We were charged the first months rent of 194.00 even though we had qualified for free month of storage. No one at uhaul has been helpful with getting this taken care of yet.

Erin Balcerzak  |  Online Move In 
Rating:
5.0

I ended up not needing it, but having it relieved my stress. The rental part was very satisfactory. The people at the uhaul at the Y are always helpful.

SCOTT STEBBINS  |  Overall Experience 
Rating:
1.0

Girls were rude and customer service was horrible... sold me a unit in the understanding it was 24 hour needed it asap.. pay go to use the pin and it doesn't work go through an hour run around with them trying to get it figured out only to find out they weren't allowed to sell me a 24 hour storage to begin with... I call the site manager at 730 pm 4 times in a row no answer and then I just say I want my money back and they then say they can't do that either now I have to wait until Monday to get the refund and still have no access to any storage

Bobby Steady  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ernest Ford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tenzin Jacobs-Hein  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Lawson  |  Online Move In 
Rating:
3.0

Left 10 to 15 messages with manager following my brothers death in July, my brother was the one that had storage unit. Manager never returned a single phone call. Paid twice for Oct. Unit cleaned out 9/30/2021. Manager never called me to discuss refund. Even went in to store and was told they would ensure he called. Still never did.

Jennifer Krauziger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda HEDQUIST  |  First Impressions 
Rating:
5.0

I absolutely like the lady that runs the 7208 n division property. . She is a great asset too your company. Very helpful, kind, and world hard at her job. I've witnessed her work ethic in there office and on the grounds..

Perry Winant  |  First Impressions 
Rating:
4.0

The unit is a little tight to get to, but other than that, just fine.

SCOTT STEBBINS  |  First Impressions 
Rating:
3.0

The access hours were not convenient. Getting locked into the facility was also a bit unnerving 😜

yonene palmer  |  Overall Experience 
Rating:
2.0

No staff on site, managed by another site. cars parked in the gate area overnight, questionable people in them. Gate access hours sucked, should be 24/7 for the people renting the units.

RYAN MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Hoyt  |  Overall Experience 
Rating:
3.0

Concerned about a credit. Last payment was 10/12/21 and I moved out the 16th. Please contact me at cglov@acehardware.com

Chad glover  |  Overall Experience 
Rating:
4.0

The moving went smoothly!

David Heinz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim mccart  |  Overall Experience 
Rating:
4.0

I was very satisfied and had great customer serviceI was very satisfied and had great customer service.

Kacia McLain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vicki Bowman  |  Overall Experience 
Rating:
4.0

The lady in charge was excellent. It was not open early enough at the weekend

DAVID ELVEY  |  Overall Experience 
Rating:
1.0

Confirmation email and customer service said location is 24/7 that is the only reason I paid more to go to u haul and not a different storage place. The location is NOT 24/7 per the uhaul store location. Thinking about discontinuing service and NEVER using uhaul again.

Tiffany Spence  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Melina Tyrrel 
Rating:
4.0

Customer did not leave a comment.

Dustin Schaub  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Coleman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MAYRA SIMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarron Gradwohl  |  Overall Experience 
Rating:
1.0

I specifically booked this location as it stated 24/7 access online. When we arrived at the location, the access code did not work. I called the posted after hours number for the GM and left a voicemail, and received no response. I sent an email to the GM stating the inability to access a unit I had already paid for & to have no after hours assistance was unacceptable. My husband went to the main location for a gate key to be told by the GM. “Oh, that facility hasn’t been 24/7 for a couple of years. Your access code will work now because the facility is open & there is a person on site.” So, what about the vehicle that entered while we were trying to reach you for help? “Oh, some renters were grandfathered in & still have 24/7 access.” We tried to call the after hours number for help. “Oh, that’s my work number & we closed at 5 pm.” I have yet to receive a response to my voicemail nor my email. Customer service received, non existent. This man did not care that we had specifically booked this facility for access we did not get and blamed the website for having wrong information, for two years? He took no responsibility for the incorrect information, nor our inconvenience for not being able to access the facility. Never even apologized. Worst self storage experience to date.

Darby Gallegos  |  Online Move In 
Rating:
5.0

I tried using the auto payment option but the website never saved the info causing me to pay 1 month late fee.

Rudy Montoya  |  Overall Experience 
Rating:
3.0

It would be better if your hours where more convenient for people who work longer hours in the day . Like keep your gates open longer hours would be cool.

Stacy Royer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Lindsley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leslie heineman  |  Overall Experience 
Rating:
3.0

The location does not have anyone available working there so there were signs stating I could access everything online but after several failed attempts I had to drive to another location to initiate move in. The staff was friendly and helpful but it was difficult to get it started.

Kimberly Apple  |  First Impressions 
Rating:
3.0

The app is horrible I will never rent a uhaul using the mobile way again. It took me 1.5 hours to get my uhaul since nothing was working right. Then no matter what I tried the lock would not come off the back. Then dropping it off again the app would not work.

Rebecca Dickson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cara Drewry  |  Online Move In 
Rating:
3.0

I have gone in to the store three time to give my address. So as you look at my profile. You will fine that the address you got on file is not what an address should be. What I mean is you have me as. Apt 45 Apt / STR 92 at the end of my address. Which explains a lot on how your staff may be over worked. Rushing though trying to help so many customers. Hope you fine this helpful. I do expect to see some changes the next time I use your services. Thank you have a great day.

Audie Morgan  |  Overall Experience 
Rating:
4.0

Office staff helpful and kind.

Ellen Sanchez  |  Overall Experience 
Rating:
4.0

Very helpful and friendly

Vicki Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBRA LANE  |  First Impressions 
Rating:
1.0

They were rude over priced no communacation within uhaul employees all around the worst experience i ever had

Tim Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Cork 
Rating:
5.0

Customer did not leave a comment.

Joshua Ervin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYRA SIMON  |  First Impressions 
Rating:
3.0

Your mobile app is useless. I had to physically go in to the store to make my storage payment. That is very irritating.

Ricky Findley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MITCH WALKER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna Flores  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

DAVID MCINTOSH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Kenworthy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaytlin waldrop  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Charles Valli  |  Overall Experience 
Rating:
5.0

We moved out on June 19th due to buying a larger home. As you can see the unit was cleaned out and nothing was left behind. Would recommend to others. Thanks

John Hobbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Myers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marjorie Kulp  |  Overall Experience 
Rating:
5.0

Very pleased because the staff is so kind and friendly they make everything so easy to have a pleasant experience.

Jaylene Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Cochran  |  First Impressions 
Rating:
5.0

The young lady who assisted us was perfectly informative friendly great sense of humor. Patient with my questions.

sonnie curtis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathleen Smith  |  Overall Experience 
Rating:
5.0

Horrible web site. People have to make up for the bad web site. Get rid of marketing, you do not need the group everyone knows uhaul. Get an actual humane person to design web site. One that actually knows people and has empathy for people.

STEVEN VOTAW 
Rating:
4.0

Easy access with mobile phone. Convenient location. I did leave my sunglasses though and called the office, someone said they’d leave my number if/when the cleaners arrived- haven’t heard back yet :/

Spencer Boden 
Rating:
5.0

The staff make everything so easy to fulfill your needs,and that's exactly what people need when they are in the process of moving "Easy ".

Jaylene Porter  |  First Impressions 
Rating:
5.0

the owner helped me through a car crash it took me a month to get my head on again. thank you for being there when i was lost.

Chad Horne  |  Overall Experience 
Rating:
5.0

The Manager of the North Division units is FANTASTIC!!! I'm sorry I can't remember her name but she is THE BEST!!!

Janice Abramson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity Burland  |  Overall Experience 
Rating:
4.0

Everything was great but it was nearly impossible to get a hold of office staff.

Eduard Tarusov  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

krysta salaz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monte Femreite  |  Overall Experience 
Rating:
4.0

Access hours advertised incorrectly

Michael Roe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRA PRATT 
Rating:
3.0

I used the truck for about two hours in and out and was charged a cleaning fee of $25 when the truck was clearly clean and in the same shape it was when I rented the truck so I'm a bit upset about that part.

Starr Gonzales 
Rating:
5.0

Everyone at U-Haul has been magnificent. We are always well taken care of and the service of all employees are always a pleasure to deal with. Storage unit is the perfect place. Just have a tough time with access hours, but try to make it work the best we can. Thanks guys :)

Ronald Kathary  |  Online Move In 
Rating:
5.0

Thanks

Toni Mohondro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jake Brown 
Rating:
5.0

I ended up paying an entire month's rent for one week of storage. I feel like that is something that could be pro-rated by U-Haul. It would be a terrific PR move and would not cost them a thing.

JENNIFER PAYNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dale  |  First Impressions 
Rating:
3.0

Access needs to be 24hrs! It was difficult to get in and out at the right times because I work. And it SUCKS GETTING TRAPPED INSIDE GATE BECAUSE YOUR 1 MINUTE PAST CLOSING.

Marilyn Jeannette Hughes  |  Overall Experience 
Rating:
4.0

This was a very good storage facility and I would recommend this to anyone because they care about their customers and take care of them.

Roberta LaCombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Morris  |  Overall Experience 
Rating:
5.0

Continue smooth operation of vehicles. Also, continue to have vehicles available. I only saw one truck, glad I got it.

JIMMY HONG 
Rating:
2.0

Should warn renters that unit has a walk through door as opposed to a garage door. Has to back trailer out of lane because gates were chained. Would not recommend

RANDY PARKER  |  First Impressions 
Rating:
5.0

Perfect! Thank you.

Tracy Holdway  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kerri Mead  |  Overall Experience 
Rating:
5.0

This location is great!

eilen richter  |  Overall Experience 
Rating:
4.0

Hard to get ahold of anyone on the phone or in the office. I observed a guy using a grinder/saw (saw sparks flying and heard noise). I tried to call and report to Uhaul and finally called 911 to report. Some suspicious activity in the evenings.

Debbie Terry Butters  |  Overall Experience 
Rating:
5.0

The best staffed, organized, and managed U-Haul,(or any rental ) facility I've ever done business with, & I'm 76!

james dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Reninger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia  |  Overall Experience 
Rating:
1.0

No person available very confusing and time consuming for me the customer. Overall terrible experience.

Dennis Johnston 
Rating:
3.0

Difficult to rent from the kiosk. Final bill was wrong. Good thing we took pictures of the mileage cause you were over charging. Tried to charge for 2 day rental also instead of 24 hour rental.

DONNA JOAN WILBURN 
Rating:
1.0

Refund me my $67 you took from me I have been waiting for a refund for almost a week now this is ridiculous and release the funds for my fiance's account her name is camille bovasso and she has been waiting four days for you to release the funds or are you going to steal from her also...

Bert Welch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Reninger  |  First Impressions 
Rating:
5.0

From start to finish from renting the storage unit to renting a truck to move out was very easy and convenient.

John Dean  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette Lopez 
Rating:
4.0

Customer did not leave a comment.

PAUL LEWIS  |  First Impressions 
Rating:
5.0

Very friendly & helpful lady was working when we checked in, I wish I knew her name to recognize her.

EZRA KINLOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Massey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON GRAY 
Rating:
5.0

The app was troublesome. Lucky there was a rep, available. She was Awesome.

EDWARD-IVAN JONES 
Rating:
5.0

Customer did not leave a comment.

AUBRY ASHBY  |  First Impressions 
Rating:
5.0

Luckily an employee was there as the online checkout the night before ended up being a complete cluster. Jamal was a terrible rep, unhelpful and very difficult to work with. Your online process is really horrible. If you have that service, have all the info done before the customer gets to take the vehicle. I spent an extra half hour dealing with Jamal. Finally I gave up and the amazingly professional woman inside had me on my way in five minutes. She was very knowledgeable and knew exactly how to get me going.

RYAN DANIEL OLP 
Rating:
5.0

Customer did not leave a comment.

Norman Gillies  |  Overall Experience 
Rating:
4.0

trying out the light bulbs in units before opening for rental

Allissa Frank  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Simpkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis Wissink 
Rating:
5.0

It was confusing that the office was at another location.

Jennifer Spink  |  Overall Experience 
Rating:
3.0

It was incredibly warm in the facility and had an overwhelming chemical odor. Also, I rented a 5×5 unit and due the the pest bait and the studs protruding into the unit it was quite a bit smaller.

Crystal Brand  |  Online Move In 
Rating:
4.0

the equipment we used was not stellar... the ride was very bumpy. Getting help on the phone was horrible. We had to wait over 20 minutes each time we needed help. We were on our last bar before we could get hooked up to our vehicle. Your site is not very helpful. They need to tell you upfront to make an acct. to go through the process. We got locked in our storage and if it wasn’t for someone else that was in there and gave us his code we’d still be there! When we arrived at the drop off at 5 pm they were closed. We had to wait 20 minutes to get an assistant to help us get the truck turned in..( she was very helpful and patient with us as we were fried...so heads up for your people when you finally get a hold of them). and this is after a long 7 hour drive and then unloading a 26 ft truck! You are pretty much the only place in town... and I hear you advertising for more help... you need it... especially with so many people on the move these days... I hope you work on the help needed after they’ve rented your equipment. It makes the whole experience much better and makes us want to recommend you to others. We thank you for the help that you were for us in a very stressful time for us.

Kim Eichler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS PRICE  |  Overall Experience 
Rating:
5.0

The only thing that would make it better is since you need a code to enter, allowing 24/7 access. If that was available, it was not explained to me upon signing up.

Kelly Watson  |  Overall Experience 
Rating:
5.0

Very easy and convenient to use. Very friendly staff.

John Dean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curt Fackler  |  Overall Experience 
Rating:
1.0

Beyond horrible

Joshua Frame 
Rating:
2.0

The remote check-in was bad. Thank goodness a lady was there the 2nd time I came by. Will not come to this location and will never use a location that is primarily remote check-in. I learned a lesson. Call ahead of time.

Evan Schanzenbach 
Rating:
1.0

WORST possible ever

Joshua Frame 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN ODONNELL  |  First Impressions 
Rating:
5.0

The building wasn't properly marked to show from our vehicle that the unit was, in fact, inside the bldg. We drove in circles for a while. We had to go inside to figure it out. But it's a great unit. Very happy!

Charleen Taylor  |  Online Move In 
Rating:
5.0

Staff and facility were excellent. Mobil app needs work regarding paying for storage online.

Kelly Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Park  |  First Impressions 
Rating:
4.0

The app was a nightmare to use. It too longer than seeing a representative, and it was broken for Android users. We couldn't take photos to document damage, fuel level, or odometer. We tried calling customer service but waited for 20 minutes on the line without help. Eventually we drove to another uhaul location for help. The crew at North division in Spokane were really great at helping us. Also, the uhaul was given to us with about 1/8 of a tank of gas which was also frustrating.

Robert Huber 
Rating:
5.0

Lower price

Mark McCormick 
Rating:
3.0

Was not given full and correct information when I called and requested information.

Kristine Howard  |  Overall Experience 
Rating:
5.0

Both women who worked with us were very professional, friendly and helpful!

TIMOTHY HUNT 
Rating:
5.0

The manager was great

Norman Gillies  |  First Impressions 
Rating:
3.0

I am very unhappy with the fact that my belongings in the store unit were full of mice poop.

Melissa Ceja  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve tinnell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily Pringle  |  Overall Experience 
Rating:
5.0

William at the Ligerwood location is absolutely fabulous. He is so knowledgeable and helpful and always had me taken care of with setting up and cancelling my reservation. Unfortunately I didn’t have the same experience with some of the other employees, although they were always professional and kind, I don’t believe they fully knew what they were doing and required more training, as I spoke to two other employees about cancelling my reservation/moving out of my unit, however only William successfully cancelled my reservation in “the system”.

michaela long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Papandrea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Coleman  |  Overall Experience 
Rating:
5.0

Thank you.

Verna Jacobson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Agee 
Rating:
5.0

Customer did not leave a comment.

lyne adams  |  First Impressions 
Rating:
5.0

The app is trash, it's just the webpage with a border around it. The website is unresponsive on my phone; I had to click buttons multiple times, back out and try again, and resubmit information multiple times. Because of the website jank, I was not able to return the keys to the lockbox during the return process because the app decided to skip that page, so I had to contact the local office's offsite workers (none on-site because of covid) to return the keys properly. Aside from the app needing to be rebuilt my experience was great; being able to just show up and get into an F150 (first time driving a larger truck) was a great time, all of the processes such as picking up/dropping off would be a breeze if the app was optimized. I would still use the service again regardless of my issues.

Ethan Ahlers 
Rating:
5.0

Thank you very much.

Anthony Douglas  |  First Impressions 
Rating:
3.0

It is quite unclear on the UHaul website when making a reservation for a particular space. Thinking we were on the 1st floor for self-storage, and was getting charged for it, we were put on the 2nd floor without any conversation. When making the reservation online there was “one unit left.” When trying to talk with a staff member in customer service, they said that the reservation is for that “size” of the unit not the location, which is, frankly, confusing and less than desirable. This should be stated plainly when making a reservation online, easy to read. Otherwise, my spouse said the facility was good and the carts and elevator were helpful.

Virginia James  |  First Impressions 
Rating:
5.0

Service was excellent, staff was friendly and very helpful in helping me select my unit. I will recommend Uhaul to my family and friends, so very pleased with the staff...santos Daniels

SANTOS DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cogswell  |  Overall Experience 
Rating:
1.0

45 minute check out online horrible experience poor online pickup service

Jessie Nieffenegger 
Rating:
5.0

Customer did not leave a comment.

paul faulkner  |  Overall Experience 
Rating:
5.0

During our time of COVID-19, I was soooo impressed with the online agents that were able to facilitate my rental. Also, I had a rock chip occur while driving on I-90 and I purchased standard coverage with the extra $5 fee for possible emergent issues, totaling $19, and this covered the repair cost for the rock chip repair. At least I believe it has covered it, as I haven't heard anything further about the damage.

Amy Reed-DeGuire 
Rating:
5.0

Everyone I spoke to was very helpful and friendly. I will use them again and again.

Janice Abramson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea Carley  |  Overall Experience 
Rating:
4.0

The staff at UHaul Lidgerwood was outstanding. They did everything possible to make the rental of a storage space easy. Manny, Tom, and Kim were super nice, helpful, and a joy to work with. Thank you.

Ellen Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie Gendron  |  First Impressions 
Rating:
5.0

My only issue is online it said first month free and I did not get a free month

DAWN COLEMAN  |  First Impressions 
Rating:
5.0

All staff and manager were extremely nice and helpful

kelly lochten  |  Overall Experience 
Rating:
5.0

You guys are fantastic! Really appreciate how friendly your staff is, phone and in person. Convenient that you also have trucks at the same location. We will recommend you and use your facility again.

corey stubbs  |  Overall Experience 
Rating:
5.0

Mr. Will was very helpful.

Jane Graham  |  Overall Experience 
Rating:
5.0

Your representative was very nice and explained rental storage process completely.

Jane Graham  |  First Impressions 
Rating:
5.0

Amazing people .. very helpful

Tracy McCabe-Lamas  |  Overall Experience 
Rating:
5.0

Both Thomas of North Division Uhaul and The ladies at storage were very pleasant it was a difficult day for us and everyone at Uhaul were so pleasant and that made for a better day. Thank you

Tammy Degraff  |  First Impressions 
Rating:
5.0

I'm glad to be with Uhaul and I am so thankful for all the help the staff has given me through out the time I've had a storage here. They are truly the best!

VANESSA WALL  |  First Impressions 
Rating:
5.0

All staff has been very gracious & helpful to me since day 1. I've rented units at other places before and Uhaul is by far the best company I've experienced, always willing to work with me on payments

VANESSA WALL  |  Overall Experience 
Rating:
5.0

Both The staff, and facility was Helpful and convenient .

Dustin Peckham  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Angela Summers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linnea sanchez 
Rating:
5.0

The woman I spoke with was extremely educated about her job and what was available at that location and how best to ensure I received exactly what I wanted.

jesse williams  |  First Impressions 
Rating:
4.0

The only comment not positive is that I received a notice that my credit card had been charged for a unit somewhere in W. Washington; I brought it to their attention, didn't admit what happened.

James Engle  |  Overall Experience 
Rating:
2.0

No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.

Karolyn Koogler 
Rating:
5.0

Fast and friendly

Adrienne Wojtasz  |  First Impressions 
Rating:
1.0

The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.

Sarah Speelman 
Rating:
5.0

Customer did not leave a comment.

Jared Keefer 
Rating:
4.0

Larissa was wonderful and very helpful

Ryan Santa 
Rating:
5.0

The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.

Casey Worrel 
Rating:
5.0

Customer did not leave a comment.

Morton Alexander 
Rating:
5.0

Nothing it was amazing move

Patricia Black 
Rating:
5.0

I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!

Tamara Nyseth 
Rating:
2.0

Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I’d like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.

Kathleen Messersmith 
Rating:
5.0

Front Desk was very helpful. Thanks!

Stephen Stockton  |  First Impressions 
Rating:
5.0

Great service great prices and even a free first month. Nowhere else offered that!

NaCisha Braxton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vetrichelvan Jayaprakasan 
Rating:
5.0

It was great! We were only in the unit for a month but we were in and out of there quite a few times. All was well and maintained beautifully. Thank you for your help!

Anna Michelle johnson  |  Overall Experience 
Rating:
1.0

Locked out of unit 3 times!!! One for wrong lock and no one told us which lock you have, one saying we didn't pay and we did, and another time for adding another lock for security! Very unprofessional

Rebecca Yale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan Prince 
Rating:
4.0

Customer did not leave a comment.

Lewis Schrawyer 
Rating:
5.0

Moving can be very stressful and exhausting but David went above and beyond, out of his way to make things easier for us. Thank you David for your help and extra kindness!

megan solberg  |  Overall Experience 
Rating:
5.0

Great customer service

Joshua Reninger  |  First Impressions 
Rating:
5.0

Great! Everything was great!

Barbara Bley  |  Overall Experience 
Rating:
4.0

Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.

Joanne Spurlock 
Rating:
5.0

After I booked the reservation I was sent a link for moving help. I booked moving help and got confirmations and pay codes. When moving day came the help did not show up. Uhaul found me a random cell phone tied to the business and when I called he said they have been out of business for over a year. The listings need to be updated regularly because this was unacceptable though not the fault of the location we went to.

Kyle James 
Rating:
2.0

I drove that truck 12 miles and put 2 gallons of gas in it before I took it back. Then I was charged for 4 gallons. There's no way I used 6 gallons to drive 12 miles. Not even jet planes use that much fuel. This moving process is expensive enough without being nickel and dimed by a company we are supposed to be able to trust.

Charles Moreland 
Rating:
2.0

the codes for the entry gate often didnt work after opening hours, despite arranging for the 24hr access. also people were sleeping in their parked truck across from us, hosting-other sketchy things

Joe Cannon  |  Overall Experience 
Rating:
5.0

Review of the instrument panel. I was unable to adjust the side mirrors.

Ellen Rapkoch 
Rating:
5.0

Phillip was amazing! So kind and professional! He made the whole experience so much less stressful. Forever thankful for him.

Emily Thornton 
Rating:
4.0

There was stuff still stuck to my storage floor. Had to request it out. All other areas were golden.

Anna Michelle johnson  |  First Impressions 
Rating:
2.0

The reason that I came back was I had a good experience there two weeks ago. Friendly service fast so I was good with that but I’m very dissatisfied with giving charge for fuel when I brought it back with more gas limit had in it when I took it .I consider that stealing .

Nick Gustafson 
Rating:
5.0

Customer did not leave a comment.

Malcolm Long 
Rating:
5.0

The employee on duty was very friendly, helpful and completed the rental quickly!

Susan Babbitt 
Rating:
3.0

Customer did not leave a comment.

Edith Black 
Rating:
5.0

Customer did not leave a comment.

Garrett Wayne Bucknell 
Rating:
3.0

The store is really small and it took forever to pick up the uhaul. I would recommend adding a second customer service rep to speed up service.

Matthew Bennett 
Rating:
2.0

They rented me the wrong truck, did not pull up the right reservation and didn't verify my id before asking me to pay and giving me the keys for someone else's truck. Got my rental a half hour late bcuz of this location's shenanigans. Blankets weren't bagged either.

DANAE SAMPSON 
Rating:
2.0

At truck drop off & storage the boy was rude, unhelpful, & tried to refuse truck. At move out my items had water & rat urine and feces damage. My rent had been raised $5 for "clean & safe" storage.

Ashley Fairfax  |  Overall Experience 
Rating:
3.0

LIGHT IN UNIT DOESNT WORK.

Judith Giger  |  First Impressions 
Rating:
4.0

Staff was very helpful

EARLY HILL  |  Overall Experience 
Rating:
4.0

The pickup location had been moved and we weren't aware until going to pick it up. The van had not been washed and the seats were covered with dog hair. But the service was good.

Karen Roberts 
Rating:
5.0

Customer did not leave a comment.

Debra Mitchell 
Rating:
5.0

No problems Great service. I will use again. Thank you.

DAVID MOODY  |  Overall Experience 
Rating:
4.0

Customer service was excellent. Storage units are smaller than advertised.

Patiel Bedrosian  |  First Impressions 
Rating:
5.0

We will always use U-Haul on division. Always a very good experience.

CATHY GAGNON 
Rating:
4.0

Nothing I can think of. You all are great!

Denise McLane 
Rating:
5.0

The staff was very friendly and helpful

April Rose Van Horne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kent Schaufelberger 
Rating:
5.0

The staff was friendly and helpful

Lina zackios  |  Overall Experience 
Rating:
5.0

Excellent personnel.

CHRISTY SWISHER  |  Overall Experience 
Rating:
2.0

I wasn't advised that the location would be closed by the time I was returning the rig, the uhaul returns app malfunctioned so I couldn't initiate the return that way, called customer support and they couldn't initiate the return, spent 45 min in the parking lot trying to properly return the vehicle. I was also charged for a dolly but the dolly wasn't put in the truck like I was told it would be. This isn't my first experience with uhaul but so far it has been the worst. I called the store to make sure my truck was returned fully and I asked to be reimbursed for the dolly rental and was told that they would try their hardest to get it done by the same person that dropped the ball on everything to begin with so I'm not confident.

Nicholas Contabile 
Rating:
5.0

Customer did not leave a comment.

Anne Jeter 
Rating:
2.0

I had a horrible experience at this UHAUL location. The truck was not ready to go when I arrived and had to wait one hour before I could leave the facility. The truck was stuck in ice at the far back side of the storage facility lot. The facility employee left to get the truck initially and never came back with my rental. The second employee went looking for him, at my request, and told me the truck was stuck in ice and would not move. Long story short, another customer and myself ended up going to find the truck and physically had to push the truck out. By now, I am one hour late and I had 15 people waiting to help me load the 26' moving truck. No, I would not recommend this location to anyone. No apology was given or compensation for my time lost when I brought back the truck.

dennis senter 
Rating:
1.0

You have a barely legal boy in charge and two girls who did nothin but stare at their phones the entire hour n change i unloaded. Mountains of snow in storage area and dangerous to drive in. Storage doors iced shut. Theres no way to get out of the middle lane in the storage other than backing up 2blocks, around 180° of corners and then another two blocks or asking the clueless and unhelpful desk boy to unlovk the middle gate. "Im not sure if it unlocks, ill look for a key" 30 min later there still no key and he tells me it cant be done. I ask him if he asked his manager where the key is. 40 sec later he has it in his hand. 10 min later he finally unlocks the gate. Go ask him for a broom to sweep out the truck. "Idk ill go se if we have one" ignores the broom behind him and disappeared for 5 min to find another. Go to turn in my key and he demands $50 to drop it off despite me being told by my original drop off location to return my truck to the place i got storage at. He argues with. Me until i call the original drop off location and have him speak to a worker there who obviouslt tells the boy to stop giving me hell and jus help me out. He argues with that man an aditional 10 min and then makes up an excuse as to why he was being as unhelpful as possible. I littetally left in awe of his rudeness and lack of customer Care

Ashley Fairfax 
Rating:
5.0

Customer did not leave a comment.

Dennis Praxedes 
Rating:
4.0

The facility was clean. The staff were friendly. The hours were not convenient but decent.

ASHLEY TOWNSEND  |  Overall Experience 
Rating:
5.0

I've called twice, to pay over the phone, and to ask how to pay online. Both the young man and the woman I spoke to were very polite and helpful. Plus the unit cost far less than expected.

corey stubbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Jones 
Rating:
3.0

I appreciate the last minute accommodation on their behalf. However, the storage location was in the middle row in the back corner. Near the mgr apt. It was a tight fit trying to drive in daily. 😢

Danielle Edgerton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Nelson 
Rating:
5.0

Killian was super helpful and nice! His customer service skills are hard to come by now a days! I was taken back by his professional and eagerness to help. He’s an awesome employee and I will be referring tons of people to him as I am the new property manager for a 200 unit apartment complex near by!

Mona Turner 
Rating:
5.0

Customer did not leave a comment.

nate davis 
Rating:
5.0

My contact was by phone only. The gentleman who helped me was so very courteous and helpful and I really appreciated his excellent customer service and attention to detail in updating my information.

MARGARET POLK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Walters 
Rating:
5.0

Good experience.

graham mccoy  |  Overall Experience 
Rating:
1.0

They closed early on multiple occasions and when they were open is was a challenge to find someone actually in the office. One of the rollers on the door fell off and the unit lights never worked.

Tom Vandecar  |  Overall Experience 
Rating:
5.0

John was very friendly

Brian Christlieb  |  Overall Experience 
Rating:
5.0

Very nice people. The best customer service. Warm and friendly. Family atmosphere.

Doug Benson 
Rating:
5.0

No need

AARON ZILINSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Bearden 
Rating:
5.0

as expected

jennifer raschko  |  Overall Experience 
Rating:
5.0

Brian you are the best!! Thanku for the sincere excellent service..l highly recommend your store to everyone.Sincerely janet cleveland😊😊😊😊😊😊😊

janet cleveland  |  Reservation 
Rating:
5.0

Nice location.

deanna gillis  |  Overall Experience 
Rating:
5.0

Customer service was excellent one thing I would suggest is having 1 big lot for pickup and drop off with the storage units also on sight. Alignment in truck was off difficult to drive 19 hours

AARON ZILINSKI  |  Reservation 
Rating:
2.0

When I went to close my unit the worker was too busy working on their car In the storage area to be inside when I was ready to move out. I also had to ask for a receipt to ensure I wasnt charged again

Zachary Bremer  |  Overall Experience 
Rating:
1.0

People who work there are rude.

JENNIFER GAUL  |  Overall Experience 
Rating:
3.0

non

Jay Aarnes  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me on Sunday morning, September 30th was personable, thorough and professional.

Brandy Hines 
Rating:
4.0

no rodents or other pests, very accessible for me and secure. thank you

richard steenmeyer  |  Overall Experience 
Rating:
5.0

xx

Barbara Shrader  |  Overall Experience 
Rating:
5.0

I have no complaints.!!!!!!

LINDA TUCKER  |  Overall Experience 
Rating:
5.0

It went exactly as planned. Thank you!

Timothy Suor  |  Overall Experience 
Rating:
5.0

Both Johnathan and Brian were always courteous and helpful when I called the office or visited during the pickup and return of the moving van. I had to extend the rental twice and they were very helpful at every turn. I couldn't recommend them more highly.

John Blair 
Rating:
5.0

Customer did not leave a comment.

kathryn lee 
Rating:
5.0

Staff was extremely friendly and helpful. I needed assistance as a new resident of Spokane and employees sure delivered. I was very pleased with the facility as well. Plenty of room for maneuvering

Jon Fager  |  Overall Experience 
Rating:
5.0

Great customer service

MATT ELWING 
Rating:
5.0

Customer did not leave a comment.

William lepley 
Rating:
5.0

Delightful customer service.

nicholas mclaughlin 
Rating:
4.0

Quick, very friendly. I was very pleased that I was able to get in and out. Staff was also very friendly.

Nicole Williams  |  Reservation 
Rating:
1.0

Uhaul call center told me the location was open until 8. When I arrived at 6:45PM I found that even though the sign said they were open until 7PM they were already closed. Not enough feedback space.

Tom Vandecar  |  Reservation 
Rating:
3.0

Wish it has earlier open hours and later close. However it was great and everyone who worked there was wonderful. THANKS.

Kaitlin Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Gabriel 
Rating:
4.0

Good service and customer communication. Very friendly and helpful.

james bombino  |  Reservation 
Rating:
4.0

Trailer - 6x12 needed to be taller! Like 7’ would be great!

MIKE AUSTIN  |  Overall Experience 
Rating:
5.0

AMAZING! I forget his name, but the individual who gave me the truck July 19th right when you opened was super cordial. Didn't look bothered that I came in right at open and made me feel like I was in a mom and pop shop.

trystan lund 
Rating:
5.0

Customer did not leave a comment.

Michael McShane 
Rating:
2.0

Needed to cut my lock off my unit and staff was completely useless. Also lied that bolt cutters wouldn’t cut disc locks. Unit was dirty and I found mouse droppings on my belongings.

Natasha McCann  |  Overall Experience 
Rating:
5.0

Staff is very friendly and I would recommend you guys to everyone. Thank you so much!!

RHONDA HERNANDEZ  |  Overall Experience 
Rating:
5.0

Oo

KAREN BARRINGTON  |  Overall Experience 
Rating:
5.0

No disputes I think it would be better if they had longer hours. Instead of closing at 7:00 maybe stay until 8:00 pm. As sometimes a person getting off work at 5:00-6:00 don’t have much time.

James Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Andersen 
Rating:
1.0

So I had got online and did the reservation and it sent me a confirmation email that I got on to Sunday morning prior to picking up a van. According to the email if I completed the process that would mean I didn't have to go inside I could just get the keys and leave that's not how it went down I did not get a code sent to me I had to go inside and had to spend another 15 minutes going back over all the information that I had done the night before and that next days a little bit of information because none of it was in the system. I have used this U-Haul service and store in the past I've had new experiences with their services in general this seems to be a flaw with the computer system not with their personal service and the cashier at the time told me I was not the only person that weekend that it had that same issue that had to repeat all the information over again because they also did not get the full confirmation from online so I don't know if there's something wrong with the website but it's very frustrating to take time out of your day to go online fill everything out and then have to go into the store and repeat the same thing over again it made me late to do my pickup which held up other people and if I would have just shown up earlier so that I could have gotten everything taken care of. Then the band didn't run right it didn't want to accelerate while I was driving so every time I had to stop it took way more time for it to get up to the speed I needed to to not be holding up traffic and also the interior dome light stayed on no matter what I tried which included turning on and off all of the light switches and opening and closing all the doors the light was on for my whole trip and we'll still on when I returned it it didn't matter if the keys were in it or not and to me this is all stuff that should be left over before the vehicle is rented out so they know if there's an issue.

Tamara Clampffer 
Rating:
5.0

Thank you for being there. Everything went well

michael foster  |  Overall Experience 
Rating:
5.0

I needed a storage unit last minute for my Mother-in-law and I was able to get one the same day with an easy process. I used the facility for about 2 months & cancellation was an easy process. Thanks!

dan fisher  |  Overall Experience 
Rating:
3.0

Office smelled bad, the area was tight to maneuver.

Matthew Barcus 
Rating:
5.0

Customer did not leave a comment.

Jeremy Wooten 
Rating:
5.0

Very clean, safe place. Friendly and helpful staff. Everything you could want in a storage facility.

donald videtich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn La Master 
Rating:
5.0

Kim and her staff were always wonderful and very helpful every time I was in there no matter what the issue I would recommend to Lidgerwood storage unit to anyone who asked. Thank you all of you

TAMARA clampffer  |  Overall Experience 
Rating:
5.0

Clean and friendly.

Brookie Wisen  |  Overall Experience 
Rating:
5.0

Very pleasant experience. Jonathon was informative and had great customer service.

Joseph Sicilia 
Rating:
5.0

Customer did not leave a comment.

TERRA FLETCHER 
Rating:
5.0

Nothing, I was happy with the truck that I rented

William Ailes 
Rating:
3.0

The clerk was kind and courteous but hate that the company's policy changed. I used to get the truck for 24 hours, pick up at 10 am bring back at 10 am next day. I rented for 6 hours, but found my self rushed to get truck back on time. Hated getting the call that we were late, and needed the truck back so they can rent it out. We had it back 45 minutes late but really really felt rushed.

Eric Rawson 
Rating:
4.0

The employees went above their required duties helping me. Most notably, I returned at the end of business hours and they stayed over 30 minutes past hours to help check in the vehicle.

todd potter 
Rating:
5.0

Customer did not leave a comment.

irving lockshire 
Rating:
5.0

Customer did not leave a comment.

sandi wendling 
Rating:
3.0

I was told over the phone when I made my reservations that I could pay cash to rent a truck. Upon arrival, I was informed differently. The manager lady was very rude and obnoxious. After a few minutes of telling her that I had been told multiple times that I can use cash, she gave in. We took the truck and left. Come to find out we could not open the lock on the back of the truck. When I returned the truck and told her I could not use it because of the lock she refused a refund. I was willing to pay the mileage and of course the gas that I paid since we drove that far, but feel like I should have not had to pay the rental fee because I couldn't use it. I could tell the sales guy was understanding, but she sat behind a semi closed door and barked orders at him. I could see his frustration and I felt bad. Even when he mentioned replacing the lock on the back of the truck because it was so difficult, she yelled at him. He offered me a lock for my storage unit and a refund for the appliance dolly that I couldn't use. But the feeling I got from her behind the door is that she was still unhappy with that. And it was only given because he had already made the gesture. So I had paid $60 to drive a truck less than 10 miles round-trip. I do not recommend this location to anyone in the future. I have yet to see my storage unit so I'm hoping that that venture is better than the first.

kristen kellberg 
Rating:
5.0

Both the manager and the gentleman were more than kind. Service was accurate, speedy, and sincerely kind. Thank You!

Candace Schmeling 
Rating:
5.0

Customer did not leave a comment.

kathy agee 
Rating:
2.0

Customer did not leave a comment.

Eric Winslow 
Rating:
4.0

Customer did not leave a comment.

Jennifer Karalfa 
Rating:
5.0

Very nice very clean great place

Ricardo Perez 
Rating:
5.0

It was awesome thank you

Frank Stump 
No reviews have been submitted for this location.

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