Customer Reviews for U-Haul Moving & Storage of Libertyville

1,146 reviews

14045 W Rockland Rd   Libertyville, IL 60048

(224) 433-5122

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(224) 433-5122

14045 W Rockland Rd
Libertyville, IL 60048

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ed riblon 
Rating:
4.0

It was great. I just couldn’t give it an excellent rating because the fees and add-ons deceive the renter into thinking it’s going to be less that it really is.

William Kreiling 
Rating:
5.0

Although it is a further drive to pick up and return a vehicle I like to go here because the vehicle is clean and as promised.

Barry Johnson 
Rating:
1.0

My friend and I picked this storage because we were supposed to have access to our separate units until 10pm (after office hours). We planned to make several trips in the evening while actively packing our stuff only to find that the storage space id card reader to let us in was not working. We were told to just come back the next day (which we couldn’t) and finally after insisting we need to get in, they had someone open the facility for us… but the person could not stay and we could only keep the doors open ourselves by keeping one of us in there at all times.. we both had our own packing to do. This wasted a lot of time, money, and resources on our ends and we had to let go of some items altogether due to lack of access before 10pm as we had flights to catch. Difficult and stressful move in experience, I can only hope the card reader works for our move out. I called today to explain the situation but it doesn’t seem they are willing to do anything for us. The only shining light at this place is the friendly woman at the front who really welcomed us when we first signed the lease, Vina.

BRANDON SEDAGHAT  |  First Impressions 
Rating:
5.0

Not sure. The staff was nice and quickly got me on my way.

Luke Knotts 
Rating:
5.0

Helpful

Dan Benavides 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ulloa 
Rating:
5.0

Best Costumer Service Ever...👍

Raul Guerrero Valencia 
Rating:
5.0

Great staff at this location friendly and helpful!

James Iversen 
Rating:
5.0

Customer did not leave a comment.

Jerry Matthew 
Rating:
5.0

Customer did not leave a comment.

john stewart 
Rating:
5.0

Customer did not leave a comment.

Dorit Niemann  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Braun  |  Overall Experience 
Rating:
5.0

Always friendly and helpful.

william sally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Tomlin 
Rating:
5.0

Customer did not leave a comment.

Dave Neu 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gomez  |  First Impressions 
Rating:
5.0

Bobby was cool. No BS baby treatment. Quick and easy.

Justen Parello 
Rating:
5.0

Exceptionally positive experience in every aspect. Location, convenience, facility and communication are all excellent, at a fair price.

BILL CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Widman 
Rating:
5.0

Bobby was awesome to work with! He was very knowledgeable and got us in and out. Would highly recommend this location!

Jane LaPorte Parker 
Rating:
5.0

Customer did not leave a comment.

Ashley Faulcon 
Rating:
5.0

.

Dmitry Eremin 
Rating:
5.0

Excellent service and equipment. Easy check in and check out. Would definitely come back.

Michael Henderson 
Rating:
5.0

Customer did not leave a comment.

David Gherlein 
Rating:
5.0

Customer did not leave a comment.

John McNicholas 
Rating:
4.0

Customer did not leave a comment.

STEPHEN FARLOW 
Rating:
5.0

Customer did not leave a comment.

Joseph Buerger 
Rating:
5.0

Customer did not leave a comment.

Thomas Snyder 
Rating:
5.0

The employees in the store were very helpful and efficient. We always use this location for renting our trucks! Clean vehicles and great people to work with.

PATRICIA HORWITZ 
Rating:
5.0

Customer did not leave a comment.

Torey DeGrazia 
Rating:
5.0

Our experience with Uhaul, from Ubox to trailer rental to moving supplies was exceptional. Thank you.

WALTER PEDERSEN 
Rating:
5.0

Bobby was very nice and answered all my questions. Great experience and great facility. Very convenient

iqbal hossain  |  First Impressions 
Rating:
4.0

When I picked up the truck, the person at the desk apologized saying that the truck had less than a quarter tank of gas. In actuality, when I started the truck it messaged that it was 29!miles to empty. A truck should not be “ready with anything less than a half a tank as a policy. This was a miss.

ROBERT REUSCHE 
Rating:
5.0

Customer did not leave a comment.

HERB BERES 
Rating:
5.0

Customer service was excellent. Timely and courteous

Robert Likus 
Rating:
3.0

Fix your return process. I returned my cargo van to the location and no one greeted me outside. Instead, I had to go inside and wait for the lazy black guy to put his personal call on hold (it sounded like he was talking to his girlfriend). The guy told me that "I would be getting an email with my receipt later that evening after he finished my call". So, there was no formal check-in process, nor did I find out until 5 hours later (when I got my emailed receipt) that I was charged for an extra 25 miles for some inexplicable reason. I called the following day to inquire as to why I got charged for the extra mileage, only to be told by the person (presumably the manager) that "I should have gone inside and dropped off my keys (which I did), instead of using their 'express drop-off process' (which I DID NOT USE). This location could be great otherwise, if they could fix the return process.

Keith Powell 
Rating:
5.0

Customer did not leave a comment.

sampath muralidhar 
Rating:
5.0

Todd was super helpful, honest, and professional. I love two year warranty that came with my flat plug wiring repair. Tom

Thomas McDonald 
Rating:
5.0

I currently have a storage unit at this facility and I’ve rented trucks a few times as well. the manager and both employees (a woman and a man Bobby I believe is his name) I have worked with have always been helpful and professional.

allegra heinz 
Rating:
5.0

Customer did not leave a comment.

ROBERT CONLEY  |  Overall Experience 
Rating:
5.0

Good, efficient service. Thank you.

Thomas McAfee 
Rating:
5.0

A little confusing with the drop off. Sign said to wait in truck for attendant but there were 3 vehicles in front of mine that were empty and just sitting there. Found random entrance and was taken care of immediately.

Kimberly Ellison 
Rating:
5.0

There is two spots on the screen showing two different millages. Would be helpful for an example picture to show which millage is the correct one.

KATHERINE Logan 
Rating:
5.0

Great Service ! The folks and equipment at this U-Haul were awesome.

Rich Glogovsky 
Rating:
5.0

Shout out for Bobby, a brand ambassador.

VIVEKANAND BHARDWAJ 
Rating:
4.0

Customer did not leave a comment.

Meme Meket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Evans 
Rating:
5.0

Loved it start to finish!

bill twilley 
Rating:
5.0

Very nice and helpful folks.

gene rigsby 
Rating:
5.0

Customer did not leave a comment.

Steven Cunningham 
Rating:
5.0

Customer did not leave a comment.

PATRICIA HORWITZ 
Rating:
5.0

Customer did not leave a comment.

JAMES FRITZ 
Rating:
5.0

The employee that helped us was incredibly helpful and nice. Thank you!

Dryden Brooks 
Rating:
5.0

I didn’t catch the employees name that assisted me with my rental and move out but he was incredibly helpful and very nice! He made the entire process easy and straightforward. Thank you!

Dryden Brooks  |  Overall Experience 
Rating:
5.0

Either pay for gas or pay for mileage not both

Kayla Lewis 
Rating:
5.0

Customer did not leave a comment.

James Voinovich 
Rating:
5.0

Customer did not leave a comment.

Mark Gorogianis 
Rating:
4.0

Did not have much interaction. Closing out was quick and easy.

William Fairbanks 
Rating:
5.0

Customer did not leave a comment.

JOHN DIETZ 
Rating:
5.0

Bobby helped us with our trailer return and our storage rental experience go very smooth

Jason Lee 
Rating:
5.0

The people at this location have always been helpful and polite. I have been there at least a half dozen times in the last couple months for trucks, trailers, U boxes and supplies….

Ralph Huszagh 
Rating:
4.0

Customer did not leave a comment.

Lloyd Garcia 
Rating:
5.0

Customer did not leave a comment.

Doug Reynolds 
Rating:
4.0

Small problem with a malfunctioning door sensor (I was informed about it prior to the rental) but overall the rental drove fine and the experience was painless. Thanks.

Ralph Mollenhauer 
Rating:
5.0

I can't put into enough words how amazed I am by this location and the quality overall ever since Todd took over. He gets me in and out smooth and quickly every time. I stopped going to this location for about a year and recently had no choice but to stop in again and I was blown away by my interaction and now it's back to being my regular rental location. Great guy with a great attitude and someone who you can tell actually cares about their job. Would highly recommend.

nicholas tribble 
Rating:
5.0

Customer did not leave a comment.

Mark Havrilka 
Rating:
5.0

Customer did not leave a comment.

dan downing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan Kranick 
Rating:
5.0

Customer did not leave a comment.

susan rider 
Rating:
5.0

Todd was very welcoming and easy to work with. Great customer service

Patrick Halligan 
Rating:
5.0

Customer did not leave a comment.

Michael Landers 
Rating:
5.0

Great experience would recommend without a doubt!

Thomas Murrens 
Rating:
5.0

Customer did not leave a comment.

Adrian Dan 
Rating:
5.0

Customer did not leave a comment.

Sergey Kazimirov 
Rating:
5.0

Customer did not leave a comment.

mark hinds 
Rating:
5.0

Customer did not leave a comment.

Zachary Ellerbrook 
Rating:
5.0

service was fantastic.

George Chemers 
Rating:
5.0

Customer did not leave a comment.

tammy mullins 
Rating:
5.0

Thanks

Marquese Wood 
Rating:
4.0

Customer did not leave a comment.

Bob Madland 
Rating:
5.0

Todd Anderson was polite and respectful. He honored an online discount that was not immediately available at the store. This helped smooth the process and make it a pleasant rental experience.

susan rider  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT POMERICH 
Rating:
5.0

Customer did not leave a comment.

Stephen Ballen 
Rating:
5.0

Customer did not leave a comment.

Jim Young 
Rating:
5.0

Customer did not leave a comment.

john shull 
Rating:
5.0

Everything was smooth.

Raymond Baumruk 
Rating:
5.0

Everything went very well!!

Scott Schinto 
Rating:
5.0

Customer did not leave a comment.

Steven Jennings 
Rating:
5.0

Customer did not leave a comment.

Melissa Helmick 
Rating:
5.0

Customer did not leave a comment.

James Burkett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Cuevaz 
Rating:
5.0

Customer did not leave a comment.

James Iversen 
Rating:
5.0

The manager was very helpful and rental worked well.

James Renke 
Rating:
5.0

Customer did not leave a comment.

ROBERT VOGRICH 
Rating:
5.0

Nothing. Todd was fast & efficient at pick up and Bobby was the same at drop off. They respected my time.

Lloyd Garcia 
Rating:
5.0

Customer did not leave a comment.

Rob Engelthaler 
Rating:
5.0

Dolly and moving pads ordered were not in the truck at pick up. Fortunately center was open and associate was able to get items for us quickly. I did 24/7 pickup and had the center been closed I would not have had these items.

Roland Weiss 
Rating:
5.0

This is a full-service U-Haul location. I had been there previously and in this second visit found the service excellent.

Barry Johnson 
Rating:
5.0

Customer did not leave a comment.

Patrick Mulcahey 
Rating:
5.0

Nothing to change - everything went smoothly as planned

Dan Woeckel 
Rating:
5.0

Everything was great. The vehicle was ready on time and the check-in and check-out process was quick and easy. Keep doing what you are doing!

Mike Gehlbach 
Rating:
5.0

Customer did not leave a comment.

Scott Hlavacek 
Rating:
5.0

Customer did not leave a comment.

Timothy Banks 
Rating:
5.0

Customer did not leave a comment.

erik hummel 
Rating:
4.0

Customer did not leave a comment.

Lech Mazur 
Rating:
5.0

Customer did not leave a comment.

Sally Friedrich 
Rating:
5.0

Customer did not leave a comment.

Melinda Hill 
Rating:
5.0

My original reservation was made for a different location. Reservation was confirmed but the location was closed that day and there was no contact to let us know. Customer service was able to help us get a truck from a different location. This could have been a complete disaster without her help.

Paul Stoll 
Rating:
5.0

Customer did not leave a comment.

MIchael Porter 
Rating:
5.0

Thanks again for quick convenient service.

Bradley Leffler 
Rating:
4.0

Great people but need more help. And, candidly, the check in process is beyond archaic and painfully slow.

jeff silvers 
Rating:
5.0

Customer did not leave a comment.

glenn tisdall 
Rating:
5.0

It was an excellent experience.

JAMES DAVIS  |  Overall Experience 
Rating:
5.0

Very helpful staff and great location!

DEAN REILY  |  Overall Experience 
Rating:
5.0

Very helpful staff! Thank you!

DONNA ELLIOTT  |  Overall Experience 
Rating:
5.0

The agent was so helpful and accommodating

carrol stovold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Kreis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Hoppe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Dillon  |  Overall Experience 
Rating:
5.0

Your Mgr Ms triva is amazing great customer service and a pleasure to meet. The staff who helped.me.was.amazing and I recommend recognition for their amazing job well done. That Libertyville location was absolutely a delight. Entire staff crew way to go!!!!!

falana thornes  |  Overall Experience 
Rating:
3.0

I had made a reservation online. Came in to do the paperwork and was told that size unit was not available even though my reservation was confirmed. I was able to get a larger unit with the first month free. But then I am stuck paying the higher unit price. Because of this snafu I cannot recommend the facility be booked online.

Lois Bornemeier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN BERNHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Dufault  |  First Impressions 
Rating:
5.0

I have used U-Haul in Menomonee Falls, WI., and Libertyville, both experiences were great. Very clean and well maintained facilities at both locations. I would definitely recommend U-Haul for moving and storage.

CHARLES RICHMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Barth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES CLICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Woodyard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee Charbonneaux  |  Overall Experience 
Rating:
5.0

Staff is very helpful

Ronald Hoppe  |  First Impressions 
Rating:
5.0

Great facility!

Deborah Logan  |  Overall Experience 
Rating:
3.0

Staff doesn’t work well together also not helpful to clients almost like your bothering them

VELVET DAVIDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE ANDALUZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina Maniquis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Tecson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES CLICK  |  First Impressions 
Rating:
5.0

The Manager Greg Williams was awesome…. Very easy to work with.

Andre Harness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael goree  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kirstie Zeller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Gerberi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Logan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan Pliska  |  First Impressions 
Rating:
5.0

One of the best storage facilities that there is.

Carl Sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gareth kilpatrick  |  Overall Experience 
Rating:
5.0

Anna was super helpful, patient and pleasant. A great employee!

BILL CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Zimmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Chisenhall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Braun  |  First Impressions 
Rating:
5.0

Staff was efficient. Place was clean. Nice to have a clean restroom available. Awesome to have carts and drive in bays. PIN code entry is great. Nice that the ceilings are open, letting in more light.

Melanie Dillon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reuben Weisz  |  First Impressions 
Rating:
5.0

Great service by Greg and his team! Dave Z.

David Zimmerman  |  Overall Experience 
Rating:
4.0

I felt secure leaving my things at this storage facility. The associates were friendly and informative. I really appreciate Greg, the associate who handled my check out. He found out the miles I drove to pick up the truck and granted double the miles to compensate for the extra driving.

laura evans  |  Overall Experience 
Rating:
5.0

Nice new facility

rob puryear  |  Overall Experience 
Rating:
5.0

Friendly, professional staff. Good experience Thanks

Joseph Milek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Kukla  |  Overall Experience 
Rating:
5.0

We booked a unit for the summer and the facility is SO CLEAN. The staff was great and I will use them again next summer for college break. Best storage facility I have ever worked with.

Bryan Whitfield  |  Overall Experience 
Rating:
2.0

Charged the full price for 5 days of storage

Tomiris Aitzhanova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Stull  |  Overall Experience 
Rating:
4.0

Other than one person on site at times, staff and Mgr Greg were very helpful and courteous!

Rita DePrima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Young  |  Overall Experience 
Rating:
5.0

Second time renting trailer. Great overall experience

Michael Walker  |  Overall Experience 
Rating:
5.0

The associate was very helpful and explained everything perfectly. The facility was very clean and is being maintained very well. I feel confident that my belongings will be safe while being stored there.

Chloe Hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique Zheng  |  First Impressions 
Rating:
5.0

The team at this location was amazing every step of the way!

Michele Kreis  |  First Impressions 
Rating:
5.0

Fantastic! Really cannot imagine a better storage unit situation!!! 5 STAR!

Amy Malcolm  |  Overall Experience 
Rating:
4.0

Confusion about lock / girl was new and tried to sell me one but online said came work one and then when o opened unit there was a nice letter with a new lock. She was new / maybe more training? Nice facility

Shari Wiseman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

deneen cook  |  First Impressions 
Rating:
5.0

Wish there had been more visible instructions on how to access unit without setting off the alarm. Everytime I open my unit the alarm goes off. This is why I answered no to question 3.

Robyn Kohler  |  Online Move In 
Rating:
5.0

Most highly recommended this facility and all th staff!

Christopher Harris MD  |  Overall Experience 
Rating:
5.0

If disc shaped locks are required Uhaul should provide them as part of the storage rental cost. Customers shouldn’t be forced to buy them at Uhaul when they already have a good lock.

Daniel Stull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Barth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lora Kellie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASON TROMBLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krista Rossetto  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help me. Very kind and attentive. Would recommend 100%!!!

Paola Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Kapitzky  |  Overall Experience 
Rating:
5.0

Amazing experience. SUGGESTION: For loading and unloading support, U-haul might need to consider providing 'Automatic conveyor belt' facility (in the ladder provided with steps need to have conveyor belt ramp on one side and steps on the other side) to move goods to Upper level storage units for convenience.

Suresh Ranganathan  |  First Impressions 
Rating:
5.0

New lockers were behind schedule and had to move into two separate units as a result. I could not wait.

Bill Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Geldermann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN TORNATORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Luc Morano  |  Overall Experience 
Rating:
5.0

Clean and easy to use facility

Peter Baker  |  Overall Experience 
Rating:
5.0

Everything was easy and convenient. Easy access and the facility was always clean. Everyone we dealt with at the facility was very helpful and friendly.

Peter Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER LEONARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Kloecker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Peckler  |  First Impressions 
Rating:
5.0

we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

Patricia Horwitz  |  First Impressions 
Rating:
5.0

I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Scott Knollenberg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Schuetz  |  First Impressions 
Rating:
3.0

My initial experience with checking in to my new unit left a bad taste in my mouth. The staff member assisting me was very friendly and helpful. Things started off a a bad foot with the master online reservation system allowing me to reserve a unit that was not physically available at the location I chose, more or less forcing me to accept a bigger unit for a higher cost. The attendant did not express a particularly high degree of confidence in the electronic capabilities of the security access card nor in the sturdiness of the individual alarm on the unit itself. There was also a conflict of what the unit access hours were, with the paper I was handed stating until 10 p.m. but the staff member saying only 7 p.m. There was also a mention of a $10 charge for after hours access, but that is listed nowhere in the contract. I was underwhelmed to say the least.

Timothy Araujo  |  First Impressions 
Rating:
5.0

I'm very happy with the accommodations, conditions and location.

Ronald Gerberi  |  First Impressions 
Rating:
5.0

The staff is extremely knowledgeable and helpful!

Denise Gaulin  |  First Impressions 
Rating:
5.0

Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Thanks.

Steve Chisenhall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Downing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Glynn  |  First Impressions 
Rating:
5.0

This was an excellent facility, five stars. great help and would highly recommend.

George Kapitzky  |  First Impressions 
Rating:
5.0

very clean and accessible location.

Carl Sparks  |  First Impressions 
Rating:
2.0

Paid for the 24 hour access but the card they gave me to get in didn't work. They also didn't hive me a code to get in during regular hours. Took me 2 hours of phone calls to get a temporary pass code.

michael adair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Callas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Klintworth  |  First Impressions 
Rating:
5.0

This place is by far the best Moving and Storage experience I ever had. The team is absolutely wonderful and they consider your request and work to satisfy them. I recommend this location and the team for a good experience with move and storage. THANK YOU !!!

Ashwini Songyan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miles Fostar  |  First Impressions 
Rating:
4.0

Great experience with the team at this location. They were very helpful. It was a bummer that they were not open on a Sunday, when we needed to have movers unload our U-boxes.

Chloe Salzmann  |  Overall Experience 
Rating:
1.0

Shipment sat in Libertyville facility for a week before we could pick it up. Our contact person in IL was never notified. Finally received a "Do not reply" email" with no contact phone number.

Peter Elliott  |  Overall Experience 
Rating:
5.0

You need more staff on weekends...very busy location. And, after pulling into the rear area for loading and unloading, I had two tires punctured by nails on the ground. Thanks for the added gift/cost

jeff silvers  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

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