Customer Reviews for U-Haul Moving & Storage of League City

6,664 reviews

351 Gulf Fwy S   League City, TX 77573
(Right past the Cracker Barrell, Next door to Space Center RV park)

(281) 338-8778

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 338-8778

351 Gulf Fwy S
League City, TX 77573
(Right past the Cracker Barrell, Next door to Space Center RV park)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Fernando P. 
Rating:
5.0

Thank you

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Benson B. 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin G. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

eduardo R. 
Rating:
5.0

All staff members went above and beyond to help me while dealing with a very tough transition. Special thanks to the manager Josh for his leadership and understanding.

Ashley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

Nothing I can think of.

jon T. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
4.0

Staff was very helpful

larry M. 
Rating:
5.0

Customer did not leave a comment.

Bradford W. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Always quick checking out and checking in. Good location with friendly people

Martin D. 
Rating:
4.0

Quick work, professional attitudes. Work was on a 2022 Honda Odyssey. We only use the hitch for a cargo carrier, I've never towed with it since I have Nissan Titan. The work was immaculate, it looked like the hitch was built in at the factory. Would definitely recommend this store for your hitch needs.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
1.0

better equipment

melvin T. 
Rating:
4.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Was involved in a collision and my customer service representative Jake was extremely helpful and efficient on the phone . He got me taken care of and in a new U-Haul quickly. Really appreciate his good customer service and professionalism.

Adam S. 
Rating:
5.0

Emily was fantastic! She went the extra mile for me when I was in a bind, very communicative and responsive. Sweet demeanor, attractive...she's got it all!

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony G.  |  Overall Experience 
Rating:
5.0

In and out pickup and return!

David J. 
Rating:
5.0

Staff is always polite and professional.

William L. 
Rating:
5.0

Only thing I have to say the dolly wasn't lock down when I checked it but they was gone home for the day by the time I seen it.

Reginald B. 
Rating:
3.0

Man that unhitched the trailer was rude when telling me I had to move out of the way. I was setting my GPS so I could find my way back to my new apartment.... evidently not fast enough for him! And there was no one around me so I wasn't in anyone's way.

becci S. 
Rating:
5.0

Excellent service. Keep up the great work!

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Ethan D. 
Rating:
3.0

Customer did not leave a comment.

Thom C. 
Rating:
2.0

I am a frequent customer, having rented a vehicle from UHaul around six times last year. The employee who took my order seemed to know what he was doing but lacked interpersonal skills. My expectation was to be treated like a valued customer. Instead, I felt belittled and disparaged. I returned the truck at 5:00 p.m. just as two employees walked out of the building. One of the employees told me to park the truck under the covered area, then took the keys from me and dropped them in the return slot. That would have been okay, but then he said: "I've already clocked out and now you're making me do additional work." Perhaps he was joking, but it didn't come across that way. I would have used the friendlier Webster location on Highway 3, but they were out of trucks.

JOSHUA C. 
Rating:
4.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Rex H. 
Rating:
5.0

Professional- Service Minded - Responsibly Priced -

MYRON L. 
Rating:
5.0

Customer did not leave a comment.

Lana S. 
Rating:
2.0

The employee he never told me that the van needs fuel top up. He just kept silent and when I left they charged my card $17. Smh!

Firas A. 
Rating:
5.0

Customer did not leave a comment.

Jacquetta M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Need to show the customer how to use the truck not just hand the keys.

Bob A. 
Rating:
5.0

I think everything is perfect. The only issue I ever have is I can't straighten out my account and still has my cousins name as the contact and email but we're going to check it out this week and see if they did it this time.

Terrilynn C. 
Rating:
5.0

Customer did not leave a comment.

Omotayo S. 
Rating:
5.0

Customer did not leave a comment.

Ugandha M. 
Rating:
5.0

Customer did not leave a comment.

Julia D. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

This is a great location! Super fast friendly service. I had a trailer hitch installed here years ago and it was a great experience. Thanks again for the great service!

Steven Z. 
Rating:
5.0

All personal were professional and customer focused. Rental procees and return was efficient. Facility was clean and very organized.

MYRON L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

I know you won't do it but your car alignments come on if you let the lime go, everything else starts to break it's the cascade effect

Wayne G. 
Rating:
5.0

They were absolutely wonderful. Great communication and work. 45 minutes went by fast, while I was getting installation of lights to haul a trailer. Very thorough on any questions that I had about products in store.

Misti S. 
Rating:
3.0

Customer did not leave a comment.

darius D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Jim L.  |  First Impressions 
Rating:
5.0

The management and staff were very friendly and made sure to get us the best rental for our needs.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

christin D. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

one of the best

ROBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Julian V.  |  First Impressions 
Rating:
5.0

Quick and easy.

GUS H. 
Rating:
5.0

Great customer service. Trailer was in great condition and we did not have any issues.

Lilly A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Well ran

parrish o.  |  Overall Experience 
Rating:
5.0

Easy rental

David K. 
Rating:
4.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro G. 
Rating:
5.0

Keep up the great work. The staff was very accommodating.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

The staff is very friendly, always my go-to location to rent a trailer.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

lorraine S. 
Rating:
5.0

The entire rental experience at this location was stellar ‼️‼️

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

Customer did not leave a comment.

SWAMI M. 
Rating:
5.0

Customer did not leave a comment.

aisha K. 
Rating:
5.0

Nice work! Thanks to Brandon for his assistance in returning the trailer and truck!

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Vehicles are way too old. The one I drove had a hard time changing gears which is a good indicator that the transmission is about to go.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Allan R. 
Rating:
5.0

Customer did not leave a comment.

Tyler M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T.  |  First Impressions 
Rating:
5.0

HAVE USED THIS LOCATION OFTEN.

BILL T. 
Rating:
3.0

There's a uhaul truck parked out front for advertising purposes where you have to exit from the back of the store blocking your view of oncoming traffic down the feeder, to me causing a very dangerous and unnecessary risk. I almost got hit because of this as people still travel at at a high rate of speed.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

Fritz E. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
4.0

Instead of simple “Yes” or “No” answers to the questions above, include the option of an “Other” response, along with a field such as this on to explain why the “Other” response was chosen.

JOHN L. 
Rating:
5.0

This has to be no doubt the most professional, hospitable, clean, helpful team led by Mr. Josh! Thank you so much, it is hard to find such service and staffing that is provided at 351 UHAUL in League City!

KATHY B. 
Rating:
5.0

My entire experience was great from the inquiry to the return of equipment. The 2 ladies that helped me at the Dickinson location were very helpful and patient and let me not start with Josh! You guys really should let him own this place. Very knowledgeable, friendly, multi-tasked, polite, respectful, and thorough without overwhelming you. I had no issues and I even got to drive a new truck. 😂 Thanks so much for making this move easy peasy!

Stacie B. 
Rating:
2.0

The drop box area is not well defined. And if you search for help on the app, it has you looking for an orange box, when there was a hole in the garage door, that isn't even orange. It was near impossible to find

Jacob P. 
Rating:
5.0

I would definitely recommend this location to anyone. Emily always goes out of her way and very pleasant to work with. She always has a smile on her face, and willing to help with any questions.

RUDY N. 
Rating:
4.0

Check tire pressure on trailors

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Fast check-in procedure.

James O. 
Rating:
5.0

Customer did not leave a comment.

LaTasha S. 
Rating:
4.0

Customer did not leave a comment.

Antonio H. 
Rating:
5.0

Service was quick and reassuring. It was my first time towing a trailer and I had my CDL pretty much after the 15-20 min orientation. Will tow again.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Donell C. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

The automatic safe tow charge is unfortunate. I would have liked to have the option.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Nino F. 
Rating:
5.0

Five Star

briggitte m.  |  Overall Experience 
Rating:
3.0

I went to the other League City uhaul and he was amazing. The guy at the drop off point seemed annoyed I bothered him.

Deanna H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas N.  |  First Impressions 
Rating:
5.0

I would and have recommended u-haul storage to my friends and family. The price was just right for my budget and convenience.

Margaret F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisca P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean D.  |  Overall Experience 
Rating:
5.0

3 x repeat customer. Great customer service all the time. I have never had a bad experience, that why I keep coming back. You have a great team. Thanks Pam

pamela k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M.  |  First Impressions 
Rating:
5.0

The assistant manager was great !

Brent W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james d.  |  First Impressions 
Rating:
5.0

I did not need tje storage, staff was helful to cancel the storage unit for me.

Gary S.  |  Overall Experience 
Rating:
5.0

No problems staff very helpful.

Marline W.  |  First Impressions 
Rating:
5.0

I haven't used the Uhaul storage before and I'm sure I will use the unit again.

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan T.  |  First Impressions 
Rating:
1.0

I have used U-Haul for every move I have made since 1989. I liked having an employee help me with the check in and our process. I’m my recent renting experience, I felt like I was going all the work that an employee should be doing for me; taking pics, uploading them, etc.

RICK B.  |  Online Move In 
Rating:
1.0

Last week I was promised 1 free month rent for a 10X15 storage unit by one of the staff if I pulled in with a one-way U-HAUL truck full of items. Friday, I called in ad requested them to hold a 10X15 until Monday. The guy took my name and said ok. I asked if i didn't make it on Monday but came in on Tuesday if that was ok. he said to call on Monday to let them know I would be there on Tuesday. Monday, I drove in with a one-way 15' U-HAUL truck but was denied the 1-month free rent as promised. I was also told they had no storage unit with my name on it. GM on his shirt (don't know his name but he was short skinny and bad attitude). Kept very abruptly talking over me. Not listening to anything I said about the conversation. A lady checked me in but was depending on him for answers. I am a senior FST for a Pharmacy now and have been with them since 2007. I have NEVER been treated the way he treated me by a storage place. I hope to not see this guy again. He JUST FILLED ME WITH FRUSTRATION with his attitude and rudeness! I was also told by the lady if me or one of the techs didn't check out after being on site we would get kicked out. Sounded like a threat.

Mitchel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

The trucks and location are exceptionally clean!!! The ladies who clean that place should get a raise and other uhaul staff should go learn from them.

ANLIE K.  |  Overall Experience 
Rating:
5.0

Easy process and helpful staff

ALEXANDRE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS T.  |  Overall Experience 
Rating:
5.0

Always helpful !

shirley s.  |  Overall Experience 
Rating:
5.0

Johnathon and his staff were ALWAYS very helpful and kind. I appreciate everything that Johnathon did for me the entire time I had my unit. I will recommend this facility to anyone who asks.

Allison D.  |  Overall Experience 
Rating:
5.0

Great experience. Staff was very friendly and helpful with everything.

william b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie e.  |  Overall Experience 
Rating:
5.0

Very impressive and loved the carts made moving boxes and sofa easier to manage ty

RAMONITA B.  |  Online Move In 
Rating:
5.0

Very clean area and restroom as well. Temperature always read 76. My access card had a hard time with the automatic doors. No biggie. I would use the side door.

Eugene G.  |  Overall Experience 
Rating:
4.0

Had to as this facility to change my payment date 4 times before and had never happen, but the manager of the League City store finally made it happen. I had to pay a month in advance even though I've been a customer for almost 2 yrs, but he finally made it happen. He also apologized for the people that didn't even document that I had made the request. And I appreciated that.

Deborah S.  |  First Impressions 
Rating:
5.0

Staff were quick and helpful

Michael D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  First Impressions 
Rating:
2.0

Josh and his entire staff were very helpful to me when I first rented my 2 storage units a year ago, and also during the recent move-out process of renting U-Haul Boxes of my belongings inside my storage, to be shipped from Texas to Utah where I now reside. The climate controlled storage units kept all of my things in the same condition, as when I first rented my storage units. Thank you for all of your assistance, and the help of your colleagues during this time. Evonne Honeycutt 07/12/23

Evonne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenyca M.  |  Overall Experience 
Rating:
5.0

The unit was very clean I could have used a little more space, but I’m great full nonetheless

Margaret F.  |  First Impressions 
Rating:
5.0

Emily was one of the best helpers I have ever dealt with.

JAMES V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose L.  |  Overall Experience 
Rating:
5.0

took the time to show me around;talked about the facility before bringing up any paperwork or cost.

robert z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN PAUL R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenyca M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ericka F.  |  Overall Experience 
Rating:
5.0

Good service

Mary C.  |  Overall Experience 
Rating:
5.0

The staff is very professional and helpful

Debra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward C.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

An excellent choice

James S.  |  First Impressions 
Rating:
5.0

Great

David C.  |  Online Move In 
Rating:
5.0

The staff was friendly, professional, and saw to my every need. The moving help.com was easy and very reasonable. “You had me at hello”

louis g.  |  First Impressions 
Rating:
5.0

Always a great experience working with Josh and his team. The facility is always clean and the staff is always helpful!

Terry V.  |  Overall Experience 
Rating:
5.0

Emily was great help booking my storage unit

Gerald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfanzo a.  |  Overall Experience 
Rating:
5.0

The staff was Awesome! The assistant manager showed excellent service and I truly appreciate it. Your facility is a true example of what customer care and service is. Thanks!

Ashley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
3.0

After returning truck to the Longpoint Dr. dropoff location they charged us $40. Called attendant at the location and he did not know why there was a $40 charge but would check and call me. He has not called me back. I want to know what the charges are for? The Storage and Truck Rental at the League City location was a very good experience.

Craig D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna R.  |  First Impressions 
Rating:
2.0

All of the staff at this location are extremely helpful. We closed out of 5x10 intending to move out. During a clean-out of a house we had resided in for 25 years we had more stuff than we realized. So we go back the next day and rent a 10x15. Each time we came in this weekend they were friendly, respectful and understanding of our situation. We did have to make one switch to a unit before we left with the keys. Again patience was the key to helping us out. I highly recommend this storage location.

Patsy B.  |  First Impressions 
Rating:
4.0

The storage room that I was given was too far away for an elderly couple to walk. The unit was a 10 by 15 and only had a tiny door because it was in a corner.....due to the configuration, the unit was so dark that we had to carry flashlights on our heads to see.

maggie t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared C.  |  Online Move In 
Rating:
5.0

The 15 foot truck had tons of power !! Loved driving it.

maggie t.  |  First Impressions 
Rating:
5.0

Very clean. Love the marker on the ground inside the storage building to help direct you around. Staff extremely helpful and friendly.

Alison B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMA M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIDGET G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Noel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenya b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SERGIO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brock S.  |  First Impressions 
Rating:
5.0

The survey is a bit premature since not ever entering the storage area. I can say the main business area is clean and the staff are friendly.

dan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRICIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
3.0

I was supposed to get the first month rent free and that never occurred.

David B.  |  Overall Experience 
Rating:
1.0

Mi contrato decía que con la renta de la troca me darían el primer mes gratis, pero me lo cobraron, el segundo mes que sería mi primer pago me cobraron $145.00 dólares pese a que yo deje mi tarjeta para que cobraran. El dueño es discriminador y no cu.ple con los contratos u- haul, Yo no recomiendo a ningún hispano a meterse en ese estorage.

Sara M.  |  Overall Experience 
Rating:
5.0

Friendly and helpful employees. Clean, secure, and easy-to-navigate facility.

Jessica W.  |  Online Move In 
Rating:
5.0

Both of the associates that were present during my vehicle return and storage rental were extremely helpful and outgoing. If they said they were going to do something they followed through with it while multitasking with other clients. I also noticed while I was moving items into storage that both were still helping other arriving clients after hours - Top Shelf service

Michale B.  |  First Impressions 
Rating:
5.0

very clean. very safe and secure feeling.

angela r.  |  Overall Experience 
Rating:
4.0

Did not realize I needed a card to gain access. Glad I went during office business hours

George P.  |  Online Move In 
Rating:
5.0

Very clean and easy to access

Nelda Jo T.  |  First Impressions 
Rating:
2.0

Staff is so unfriendly it’s comical especially the one who rides around on a skate board. I would never rent here again.

James H.  |  Overall Experience 
Rating:
5.0

Great job keep up great work very clean location awesome staff great customer service

Jacob A.  |  Online Move In 
Rating:
5.0

Professional, knowledgeable & friendly.

Michael D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachery M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold P.  |  First Impressions 
Rating:
5.0

Never had any mishaps with this storage site, out of all U-Haul storage I'd have to say that if I ever were to need to store anything again in the area I'll be back; U-Haul in the main office kept screwing up my payment was paid, I only had to call and ask this facility and give my name, wonderful people, and no I don't work here or even associated with U-Haul. Office hours should be a bit later for people who work 8-5 Monday through Friday and work mornings on Saturday and Sunday, but I do understand that most people don't work like that anymore other than a handful of people. I will recommend this particular facility to everyone I know that needs storage.

Jesse H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie O.  |  Overall Experience 
Rating:
5.0

Nicest people I have ever felt with.

Nancy P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Primus J.  |  Overall Experience 
Rating:
5.0

The place where I moved my items from wasn't up to standard but the U-Haul storage here is same price and far better

Jesse H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  Overall Experience 
Rating:
3.0

There was not enough people to help. Waited 10 min before someone came back in and when he did he began helping someone else that just walked in. After the other person who had also been waiting said something to him, he became put out.

David B.  |  First Impressions 
Rating:
5.0

Climate control makes access a comfortable experience.

Marc B.  |  First Impressions 
Rating:
3.0

Only issue was my 24 hr access card did not work resulting in having to make multiple trips to access. Young man on duty was not very helpful but manager assisted when I returned and resolved the issue.

Jeania E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

migdalia s.  |  Overall Experience 
Rating:
5.0

We have used this location as well as the one on FM518 several times and have always been pleased with your employees and the service. Thank you

Patsy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillie B.  |  Overall Experience 
Rating:
5.0

Easy to reserve and pay rental.

Kathy B.  |  Online Move In 
Rating:
5.0

Nice and easy, good service.

DANIEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PABLO R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Noel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emery W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCY G.  |  Overall Experience 
Rating:
3.0

This is Not Ariel

Ariel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  Overall Experience 
Rating:
3.0

Jonathan was great my only real issue is the system showed 2 10x15 units i reserved them and my reservation was accepted but when I arrived they only had one. I now have stuff at 2 different companies. 1 storage at self storage and rest at your location. I wanted everything st one place. Had the system been accurate I would not be inconvenienced.

Jeania E.  |  First Impressions 
Rating:
5.0

Always great service

Janice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brittnee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

The staff that is over there at this location is awesome Christine was the one that helped me she was amazing customer service was very friendly and right on point and I have recommended them to multiple of my friends you guys are awesome and very helpful and very reasonable

Marcus G.  |  Overall Experience 
Rating:
5.0

My issue is that the size of the storage unit very miss leading, I picked a medium that accommodate 1200sq ft of items and there is no way. I’m not sure if they gave me the wrong unit or if there was a mix up in discription but there is no way. Our largest item was a couch we had to turned up on its arm, I’m still not going to fit everything.

jodi s.  |  Online Move In 
Rating:
4.0

Hard to get a phone call to someone at the desk Instead of a national answer.

MARTHA F.  |  Overall Experience 
Rating:
5.0

Love it so far I feel my things are safe. Thank you U Haul

Janice S.  |  First Impressions 
Rating:
3.0

There was constant problems with payment and I could never get through to the office by phone no matter when or how many times I called. Thankful that Josh (the manager I believe) was so understanding and runs a tight ship to get things figured out immediately through email. The facility would’ve lost our business after our free month expired if it wasn’t for his ability to keep us happy customers.

Jaci C.  |  Overall Experience 
Rating:
4.0

Great online move-in process, nice facility, and friendly staff. My only complaint is that in a building this size, it is ridiculous to only have ONE elevator. Maybe take some of the money used to install all the office call stations that I never saw anyone use once and put it toward a second elevator on the opposite side of the building. That would be MUCH more helpful.

Stacie C.  |  Online Move In 
Rating:
4.0

Excellent service! Only suggestion for improvement is that they would prorate rentals when you don't need the entirety of the remaining month. Otherwise a perfect experience!

Joshua P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hali C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becki L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrus S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny T.  |  First Impressions 
Rating:
5.0

Help me a lot to have a place to keep my stuff during the covid-19 crisis and national security. Till I can get back on my feet. U-haul has always been there for me in time of movement and trouble. Thank you.

johnny r.  |  First Impressions 
Rating:
5.0

I really like this facility and the representatives were fantastic.

Claudette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hardy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eryn C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas A.  |  Overall Experience 
Rating:
5.0

Instructions on the keypad could have been more clear. Having to log out of the security before opening the door when they're in different places was a tad confusing at first. Other than that the experience was excellent.

Steven P.  |  Online Move In 
Rating:
4.0

Move in went very well.

Barbara C.  |  First Impressions 
Rating:
5.0

The employees here are friendly and professional and helped me in a timely manner. The location and facilities are always clean, and I would highly recommended this location to anyone.

AARON A.  |  First Impressions 
Rating:
5.0

I really appreciate your time. I had a great experience i just needed a pull up unit

Billy M.  |  Overall Experience 
Rating:
4.0

After along day of moving my last load I was unable to get in the building it was really upsetting

Kevin P.  |  First Impressions 
Rating:
5.0

Amazing service, honest company, really want to help you!!! Prices are very reasonable

Joshua P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GIORGINA Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beverly d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathilda M.  |  Online Move In 
Rating:
5.0

Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy F.  |  First Impressions 
Rating:
5.0

GM Josh is very helpful

MARY S.  |  First Impressions 
Rating:
5.0

Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.

Woendi L.  |  First Impressions 
Rating:
5.0

Great service...

marcus p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)

Tracy H.  |  Online Move In 
Rating:
2.0

Everything was good but after looking around other companies offered same size unit at a better rate

Caleb C.  |  Overall Experience 
Rating:
5.0

I've had this storage unit for over 15 years. Never a problem.

KAREN H.  |  Overall Experience 
Rating:
5.0

Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.

sara g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jared g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana m.  |  Overall Experience 
Rating:
4.0

My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.

Patrick C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.

Denise B.  |  Overall Experience 
Rating:
5.0

We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose V.  |  First Impressions 
Rating:
5.0

staff is friendly and responsive.

Jose V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky W.  |  Overall Experience 
Rating:
4.0

Security is good staff was great it felt a little warm inside though for comfort.

Caleb C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle T.  |  First Impressions 
Rating:
5.0

No additional comments

THOMAS F.  |  Overall Experience 
Rating:
3.0

The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.

ABIGAIL R.  |  Overall Experience 
Rating:
4.0

For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley

SHEILA T.  |  Overall Experience 
Rating:
5.0

I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.

CAROL P.  |  Overall Experience 
Rating:
5.0

Friendly and help staff. Very good customer service.

Mark M.  |  First Impressions 
Rating:
5.0

If I ever need another place to store my property, I’ll definitely come back here!

STEVE W.  |  Overall Experience 
Rating:
4.0

.

Pamela W.  |  Overall Experience 
Rating:
5.0

Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you

Debra C.  |  First Impressions 
Rating:
5.0

Excellent

Julia m.  |  First Impressions 
Rating:
5.0

Friendly, clean, helpful

Jean M.  |  Overall Experience 
Rating:
4.0

Very nice storage.

Anna B.  |  Overall Experience 
Rating:
5.0

everything was great!

Jennifer K.  |  First Impressions 
Rating:
5.0

The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.

jared g.  |  First Impressions 
Rating:
4.0

Great service

Joseph F.  |  Overall Experience 
Rating:
4.0

I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.

Philip T.  |  Overall Experience 
Rating:
5.0

Thank you

george k.  |  Overall Experience 
Rating:
4.0

Facility was well maintained.

debbie w.  |  Overall Experience 
Rating:
5.0

Very clean business I will use this storage again. I buy my propane here. Easy n convenient

ROBERT O.  |  Overall Experience 
Rating:
5.0

had my storage for five years , was safe through Harvey . never had any issues . would use again

LISA W.  |  Overall Experience 
Rating:
5.0

Staff Veri respectful, unit clean. The guys are so kind and organized.

rocio a.  |  Overall Experience 
Rating:
5.0

Very helpful staff...

andrew h.  |  Overall Experience 
Rating:
5.0

Great service excellent employees. Thanks

Alvin P.  |  Overall Experience 
Rating:
3.0

Prices were very high compared to other storage facilities with the same accommodations.

Travis T.  |  Overall Experience 
Rating:
3.0

Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.

Ryan R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Gandy S.  |  First Impressions 
Rating:
5.0

Good experience with clean business.

Mary M.  |  Overall Experience 
Rating:
3.0

Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.

john c.  |  Overall Experience 
Rating:
3.0

Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.

richard r.  |  First Impressions 
Rating:
5.0

They were very helpful to me.

Brenda M.  |  First Impressions 
Rating:
5.0

I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.

Michael H.  |  Overall Experience 
Rating:
4.0

The staff was very helpful!!!

Scott B.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

georgia l.  |  Overall Experience 
Rating:
5.0

Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!

DEANGELO S.  |  Overall Experience 
Rating:
5.0

Always the go to when I need to store stuff!

Joshua H.  |  Overall Experience 
Rating:
5.0

This U-Haul location is very convenient and clean and the staff is helpful.

LARRY R.  |  Overall Experience 
Rating:
5.0

Brian was very helpful and demonstrates great care and sincerity in helping customers.

Ed M.  |  Reservation 
Rating:
5.0

I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.

Miranda H.  |  Overall Experience 
Rating:
5.0

The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.

Penelope W.  |  Reservation 
Rating:
5.0

No issues

Jimmy S.  |  Overall Experience 
Rating:
1.0

The people who work this storage location are deserve to get fired...they are LAZY !!!!!

REYNIE M.  |  Overall Experience 
Rating:
5.0

Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again

SUZANNE P.  |  Overall Experience 
Rating:
5.0

Service people were very patient and helpful.

Adrienne B.  |  Reservation 
Rating:
5.0

Very helpful friendly service

Paul K.  |  Reservation 
Rating:
4.0

Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!

ROBIN C.  |  Overall Experience 
Rating:
5.0

Uhaul is an excellent place for storage and rentals.

FRANCISCA P.  |  Overall Experience 
Rating:
5.0

Very clean and staff was friendly and helpful.

cynthia b.  |  Overall Experience 
Rating:
5.0

Great

Bruce A.  |  Overall Experience 
Rating:
4.0

A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.

Jordan H.  |  Overall Experience 
Rating:
5.0

Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!

OSCAR h.  |  Overall Experience 
Rating:
5.0

I've used the League City location many times. They do a terrific job. I highly recommend them.

MIKE G.  |  Overall Experience 
Rating:
5.0

Great staff and facility.

BRIAN W.  |  Overall Experience 
Rating:
4.0

I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.

Terethia W.  |  Overall Experience 
Rating:
5.0

No worries. A great place.

ALLEN A.  |  Overall Experience 
Rating:
5.0

We were very pleased with our storage unit for the time that we needed it.

jeff k.  |  Overall Experience 
No reviews have been submitted for this location.

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