Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have all of my tool boxes and carts in there. When I brought it from there to my apartment, one of my carts which was made of hard plastic was crushed and broken in a few spots. When I moved to my new place and got it back from storage again recently. The guy they hires to deliver it had a trailer he did not really know how to back up and ran into some of the pavers in my front yard. This is also not the first time you guys charge me for an additional month even though I returned it before the due date. Then I have to go through the process of calling you to refund me, then you forget as usual, then two weeks later I have to call the 1800 # for them to let the store know. It would be nice if just once things went smoothly with you guys. Moving around is already a pain.
ALEX CAMILO
Rating:
5.0
Very friendly staff
Joshua Johnson
Rating:
5.0
Very helpful
Nang Noeul
Rating:
5.0
Customer did not leave a comment.
Clifton Hubbard
Rating:
5.0
Customer service was top-notch.
And?
You fit fast and efficient to get me In-N-Out of there.Appreciate it thank you
maxie hardison
Rating:
5.0
Customer did not leave a comment.
Dave Depuy
Rating:
4.0
Customer did not leave a comment.
Katherine White
Rating:
5.0
Customer did not leave a comment.
VICTOR ALONSO
Rating:
5.0
Terry and his staff were amazing to work with.
John Thrumston
|
Overall Experience
Rating:
5.0
Nothing. I was extremely pleased with everything about my experience with reserving the equipment, picking it up, and returning it.
Jennifer McGraw
Rating:
5.0
Customer did not leave a comment.
milt burlingame
Rating:
5.0
Customer did not leave a comment.
Mary Gonzlez
Rating:
5.0
Taking pictures of my drivers license is an invasion of my privacy Showing it should be enough
William Erickson
Rating:
5.0
Customer did not leave a comment.
KEITH GRUBB
Rating:
5.0
Customer did not leave a comment.
ezequiel rodgrigues
Rating:
5.0
Customer did not leave a comment.
Roberto Santiago
Rating:
5.0
Na
Susan Turner
Rating:
5.0
very good service and organization
Jose PerezArce
Rating:
5.0
More off road equipment entry
alonzo haimbaugh
Rating:
4.0
Customer did not leave a comment.
Brian Gama
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian Gama
Rating:
5.0
Customer did not leave a comment.
Pamela Rihs
|
Online Move In
Rating:
5.0
Thank you for everything especially Davon amazing young man
Myrna Willis
Rating:
5.0
Customer did not leave a comment.
ROBERT MILLER
Rating:
3.0
Lady at the counter seemed annoyed that we were there, windshield was cleaned but left streak marks that should have been cleaned better, overall nice riding truck,
Ed Mazzeo
Rating:
1.0
Nightmare from start to finish. It was hard to believe Uhaul is a moving company. I stood waiting with for boxes for an hour. Paying my moving guys. He only came with 2 and parked it with the door to the fence. Omg. It was so difficult to unload when the door wasn’t fully open. The driver decided to help and dropped and broke the only item that was damaged during the move. The Uhaul store was not open for business. I drove there because they don’t answer the phone. All calls for 3 days went right to the call center. Poor customer service on phone and in person. I will never use Uhaul again
Kellie Freedman
Rating:
5.0
Great experience start to finish.
richard asselin
Rating:
3.0
Fully test and maintain the trucks before allowing them to be rented out.
Cody Heiser
Rating:
5.0
Outstanding staff
Miguel Pacheco
Rating:
4.0
Customer did not leave a comment.
Robert Ness
Rating:
5.0
Customer did not leave a comment.
KEITH GRUBB
Rating:
5.0
I will continue to use this location. Wait time was minimal and everyone was very friendly.
Robert Simonson
Rating:
4.0
Customer did not leave a comment.
Holly Koster
Rating:
4.0
Customer did not leave a comment.
Joseph Paight
Rating:
5.0
Customer did not leave a comment.
Sharon Babij
Rating:
5.0
Thank you!
Sue Monty
Rating:
5.0
Customer did not leave a comment.
Bree McArthur
Rating:
4.0
Consider routinely giving an estimated range of time the installation would be complete. The young man behind the counter did a nice job letting me know the general status of the job, so I could more conveniently work with getting a ride home or to stay and wait at the shop. It turned out that my drop-off installation was going to be done fairly quickly, so I did not need to bother someone with picking me up.
Thank you for your professional installation than was prompt and reasonably priced!
larry pazton
Rating:
5.0
Customer did not leave a comment.
Sherri Uhde
Rating:
5.0
Customer did not leave a comment.
Sharon Wilkerson
Rating:
5.0
Customer did not leave a comment.
Larry Brock
Rating:
5.0
This experience was flawless. The communication was incredible, everyone was extremely friendly and helpful, and all of our furniture arrived intact. It took so much stress off of our shoulders moving 1000 miles away and was very affordable compared to other options
Allyson Norton
Rating:
4.0
Customer did not leave a comment.
peter Weber
Rating:
3.0
Customer did not leave a comment.
mahmood alasmi
Rating:
5.0
Customer did not leave a comment.
Neal Gibson
Rating:
5.0
Customer did not leave a comment.
RICARDO PEREIRA DE OLIVEIRA
Rating:
5.0
Customer did not leave a comment.
VICTOR ALONSO
Rating:
4.0
The truck had a puddle of old stale water in it it and was full of cockroaches fleas and mosquitoes. It was gross but we moved our shit. I don't think you care, Your model works still but it is old and needs revamping. Your really could do this much better at the same cost and better return . It is a shame.
Matthew Kendall
Rating:
5.0
Customer did not leave a comment.
Marcia Lilley
Rating:
5.0
Great location
Cory Stork
Rating:
5.0
Customer did not leave a comment.
John Obrien
Rating:
5.0
Truck was not washed and the interior had not been cleaned
Todd Bailey
Rating:
5.0
The process to getting in picking up our vehicle and getting on the road was quick and stress-free
Holly Walton
Rating:
3.0
The online check in process did not work for me. The reference call held up the process way too long because they person they were trying to call never got the call. Ended up finally having to go inside after a good amount of waiting.
Justin Foxworth
Rating:
4.0
Customer did not leave a comment.
JOHN YOTAS
Rating:
5.0
Always my go to location everyone is very nice
Danielle Morelock
Rating:
5.0
Customer did not leave a comment.
KENNETH LEGGE
Rating:
5.0
A competent company
ricky peterson
Rating:
5.0
Your website really needs work....
barry sheldon
Rating:
3.0
Tank was full of gas! But still charged for gas. Do not use.
aaron cosby
Rating:
2.0
There was so much damage to the truck I had to video it instead of a couple of pictures. They gave me the truck on dead dead empty. I’m lucky I made to a gas station. I was told if I brought it back with a quarter of a tank they would give me a $24.80 credit. It was a hair below the quarter mark and the refused to give me the credit. This would probably go into the black hole Like most surveys do but I would like my $24.80 credit. I don’t expect to go pick up a rental car truck. I have to go gas it up immediately very disappointed.
Gary Candullo
Rating:
4.0
Customer did not leave a comment.
MATT RICHARDS
Rating:
4.0
Customer did not leave a comment.
Nicole Yeager
Rating:
5.0
Very good service
David Siano
Rating:
5.0
Add a print option to the U-Haul app for my receipt.
KEITH GRUBB
Rating:
5.0
Customer did not leave a comment.
David DC Canter
Rating:
4.0
Customer did not leave a comment.
Ludovina Ayala
Rating:
5.0
I love the women delivery drivers. They were awesome--both in Florida & at our drop-off location in Colorado! Yea! Awesome, ladies!
Rod Byrd
Rating:
5.0
NO recommendations for improvement. You guys did a great job in during the rain connecting and un-connecting the trailer. Thanks
Larry Romeo
Rating:
4.0
excellent check in and easy option to rent for an extra day
Kathleen Schiano
Rating:
5.0
Customer did not leave a comment.
Anita Seda
Rating:
5.0
Customer did not leave a comment.
Howard Reader
Rating:
4.0
Office was great. Truck front end drove very loose, driving was not safe, needs attention.
Dean Minton
Rating:
5.0
The equipment is in good condition, the customer service is very good and friendly.
DAMIAN DELGADO
Rating:
5.0
This location plus everyone I spoke to one the phone were all so polite and competent. Great customer service.
Rebecca KRATZ
Rating:
5.0
Customer did not leave a comment.
Sarah Pearsall
Rating:
1.0
I rented u-haul in Clearwater, Fl for short move to Bradenton, Fl & was to return there. Asked for close location & they said their system couldn't tell me & had to call 800# when at new location. When I did couldn't understand customer service rep so called store back & they sent me 45 minutes away. I asked why because there were closer places & they said it was because had to be authorized main U-haul location. They sent me to some electronics store in bad neighbor hood that had no U-haul sign & was attached to a food market. Drove past it 4 times because looking for U-haul location. Called them during drive because lost they put me on hold for forever. Then my friend call & got a lady & I said it would have been easier to come back to Clearwater we would have returned by then..she hung up on me..It took us out of our way by about 2 hours...very inefficient..will never use U-haul again..& want a refund for all of the emotional stress they put us through!!!
nancy meredith
Rating:
1.0
Customer did not leave a comment.
Latesha Reed
Rating:
4.0
Driver rear blinker was out upon pickup. But everything else functioned fine
Christopher Frazier
Rating:
3.0
I never received the actual receipt for my charges. The only receipt attached to my email was for the estimated charges and I split this truck between 3 people. They want the actual receipt for the actual charges not the estimate. I’m not happy at all about this.
Kristy Bush
Rating:
4.0
None
JOHN YOTAS
Rating:
4.0
Customer did not leave a comment.
JACKIE ALEXANDER
Rating:
5.0
Customer did not leave a comment.
Marg LeBlanc
Rating:
5.0
Customer did not leave a comment.
crystal hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTOR ALONSO
Rating:
5.0
Customer did not leave a comment.
Timothy Knight
Rating:
5.0
Hiding employees because the ones that were around were working hard
Linda Carter
Rating:
4.0
All good .... very happy with your team members... check tires on equipment more often...... transporter I rented the tires are running thin and out of balance.... unit vibrates horribly
John Gieder
Rating:
4.0
Customer did not leave a comment.
Fred Pepin
Rating:
5.0
Customer did not leave a comment.
JUSTIN MALPHURS
Rating:
4.0
Customer did not leave a comment.
NICHOLAS BELL
Rating:
5.0
Customer did not leave a comment.
Sharon Babij
Rating:
5.0
Customer did not leave a comment.
joe beitzel
Rating:
2.0
I don’t know what happened or where it happened, but it looked as though the UBox container was dropped, or at least handled very roughly. A good number of my items were damaged, and some were ruined. I have used UBoxes twice before, with no problems whatsoever. I would give 1 star, but the employees were polite. After this experience, I will not use UHaul again.
jeanne marie
Rating:
5.0
Young lady at front desk was polite, knowledgeable, and very helpful!
maureen mcincyra
Rating:
5.0
Nothing. It took very little time to sign up and get hooked up and and on my way.
Larry Obernder
Rating:
5.0
Customer did not leave a comment.
JASON LAFFOSSE
|
First Impressions
Rating:
1.0
The reservation was for a trailer 4 days and 600ish miles for about $300 to get from Florida to South carolina the car I was towing with had a catastrophic failure about 10 miles away that same day and I ended up having to return the trailer and rent a 10ft truck and a car trailer for $1500. I asked if their was anything they could do about a refund or partial refund for the price of the trailer from the largo store on 66th where I picked up the trailer since I had it for less than a day and put almost no miles on it. I was told the contract said up to 4 days and 600 miles and it was my fault for not using them all and I would probably be charged again for a wrong delivery location. This was such horrible service for something that turned out in uhauls favor. They went from $300 to $1500 and could have easily refunded or just charged the 1 day fee instead of making zero effort to help someone who's now spent $3800 with them in the past month after a previous trip.
Shane Armenta
Rating:
5.0
Everything was fine. My wait was minimal but they kept me informed about the progress of my car. Everyone was very nice.
Pat Touchton
Rating:
5.0
Very fast and accurate service. Making an appointment will be in and out. Thank you five star.
JOSEPH CASSIDY
Rating:
5.0
Customer did not leave a comment.
Paul Edwards
Rating:
5.0
Great people there. Terry, Melissa both went above to help me thru the process
John Thrumston
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Antonio Knox
|
Overall Experience
Rating:
5.0
The best !
VICTOR ALONSO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUSSELL ROLAND
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph Wilson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VICTOR ALONSO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMBER HOSLER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annette Thalmann
|
Overall Experience
Rating:
5.0
EVERYTHING WAS NICE & BREEZY. I PUT EVERYTHING ON WHEELS AND MY STORAGE WAS AROUND TWO 2 CORNERS. IN LIKE FLYNN. KUDOS 👏
KEVIN ROBINSON
|
First Impressions
Rating:
5.0
Quick and easy!
Sheila Davis
|
First Impressions
Rating:
4.0
I would have been happy with 24 hour access. I was bit inconvenient for me on that part. I would rush to get there to either drop/pickup items from my storage. A previous uhaul had a 24 hour access option.
lisa Farrow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kate Petervary
|
Overall Experience
Rating:
5.0
Everyone from the general manager Rob and down is super helpful great staff and I just I feel comfortable with my belongings there.
Sarah Fadoir
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raymond Klunk
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
annie cheevers
|
First Impressions
Rating:
5.0
Friendly service. Convenient location. Recommend.
Frank Galardi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Zawidski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Furlin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Linda Jenkins
|
First Impressions
Rating:
5.0
Your manager Terry did a great job dialing in my trailer lights so I could rent the hauling trailer. As well as took good care of me in selecting a storage unit.
Steve Corley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patriicia Brightbill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fris Office Outfitters Fris
|
Overall Experience
Rating:
5.0
Terry and his team were so helpful after a stressful move. They made the drop off of the trailer and moving into the storage unit seamless and hassle free. I would HIGHLY recommend this location! Great team and great leadership from Terry! Thank you!
Jennifer Lamond
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandie Friedrich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James falls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS SZYMANSKI
|
First Impressions
Rating:
3.0
No offense, but I don’t recommend any company to any of my friends, I did that a while ago, and it blew up in my face. I was pleased with my experience of moving out. Best wishes to you all.
James Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Olmstead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fris Office Outfitters Fris
|
First Impressions
Rating:
3.0
I was a loyal renter for years. Closed account due to move. Friendly and knowledgeable staff.
lewis chazan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Bryant
|
First Impressions
Rating:
5.0
Customer service exceeded and surpassed all expectation
Staff helpful kind courteous and fully supportive. Cost reasonable.
Daniel Clemons
|
First Impressions
Rating:
4.0
Should grant 24/7 access
Shelley Hopkins-Rigg
|
First Impressions
Rating:
5.0
Just keep up the great job
Paulette Dorner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kariesha Holte
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Asia Smiley
|
First Impressions
Rating:
5.0
Awesome
Michael Dillon
|
Overall Experience
Rating:
5.0
The storage was wonderful
ANTHONY DINARDO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria Tatum
|
First Impressions
Rating:
3.0
The only way in the climate controled area is on top of a hill the carts roll away from you n then u gotta hold the cart while you have to enter a code on 2 keypads n then rush before the door closes an u gotta repeat it again there's no loop around so if multiple people are loading or unloading I'm trapped in
Charles Relovsky
|
First Impressions
Rating:
5.0
Been with U-Haul for 10 years I've never had any problems with them
JOSEPH SENDIO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antonio Knox
|
First Impressions
Rating:
5.0
Made my move much easier after 10 hours of driving
ANTHONY DINARDO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pat Frontuto
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful with everything that I needed, and the storage unit was easily accessible and clean the way that companies like that should be. I would recommend this storage unit company to everybody because the prices are good and easy to afford.
George Thrower
|
Overall Experience
Rating:
2.0
Sucks
Amanda O'Connell
|
Online Move In
Rating:
5.0
The gentlemen at this particular Uhaul location have attended to my moving and storage needs above and beyond. From honoring my free month of storage after my move to making sure I was able to sign into my unit at 12am at night, they were there. With stand up customer service, well lit and air-conditioned units, on the spot truck availability, hands down Terry and crew are the gentlemen I'd go to see for my Uhaul services.
Matthew Macys
|
Overall Experience
Rating:
4.0
The only reason I would not give it a full 5 stars is because your phone system is awful, you can’t reach anyone. Instead I had to drive all the way to the store to get questions answered. I set up autopay 4 different times and your system kept kicking me off randomly. The uneasy feeling waiting to see if the money would actually come out was not pleasant.
CRYSTAL FALLOON
|
Overall Experience
Rating:
1.0
Do your homework on who you're asking to feel something like this out and what you have put them through before you send it
Robert Hunt
|
Overall Experience
Rating:
3.0
Was moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.
kelly mcLemore
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adam Ferguson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Brown
|
First Impressions
Rating:
1.0
Never answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn’t allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.
tichina redmond
|
Overall Experience
Rating:
5.0
The best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.
Kim Brown
|
Overall Experience
Rating:
4.0
Very convenient and hours to access storage were great.
One thing that I didn’t like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s.
Also I finished my contract 3 days earlier but there wasn’t any adjustments for that.
THOMAS PORFYRIS
|
Overall Experience
Rating:
3.0
My unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.
Brenda Thomas
|
Overall Experience
Rating:
5.0
I still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great location
ROBIN SHELLEY
|
Overall Experience
Rating:
5.0
Very helpful
Adam Ferguson
|
First Impressions
Rating:
4.0
Easy
Annette Thalmann
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BRIAN WORTHY
|
Overall Experience
Rating:
3.0
It was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..
Ashley Clark
|
Overall Experience
Rating:
5.0
She was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Thank you.
Brenda Thomas
|
First Impressions
Rating:
5.0
Gentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experience
Thomas Keating
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
ashley gilmore
|
Overall Experience
Rating:
5.0
Uhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.
Daphne Hines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fallon Floyd
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SEBASTIAO FERREIRA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LELAND SNELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amdrea demeter
|
Overall Experience
Rating:
2.0
They never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.
Michelle Dickey
|
Overall Experience
Rating:
5.0
Elijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.
Janette Valentin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAMONITA GALARZA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Stiner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Sanders
|
Overall Experience
Rating:
4.0
Contacting the store on 66th Street and Ulmerton is next to impossible.
Stacey Folker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffrey kim farrow
|
Overall Experience
Rating:
4.0
Sliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazards
David emery
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Fine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES KEIDERLING
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shanice Kitchen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK Mims
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW GETTINGS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristin White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Lowery
|
Overall Experience
Rating:
3.0
The only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.
Tina Saylor
|
Overall Experience
Rating:
5.0
Only issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.
MERISSA SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chan Rose
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
annie cheevers
|
Overall Experience
Rating:
5.0
Safe and clean storage unit. Staff exceptional.
diane luisi
|
Overall Experience
Rating:
5.0
I was pleased with the condition of the facility. It was in very good repair, it was very clean, and the climate control was very evident. I found it to suit my needs very well.
The location is excellent!
Michael Ellis
|
Overall Experience
Rating:
1.0
I literally felt that the customer service was poor got a lock on my storage unit for no reason mistake of one of the representatives that work there and she started to argue I made a video of her she should be in jail not trustworthy
Anilia Peruchet
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim Faulkner
|
Overall Experience
Rating:
5.0
The team is friendly, knowledgeable and very accommodating.
I had a very last minute need, and they met it perfectly!
Thank you all!
Michael Ellis
|
First Impressions
Rating:
5.0
Quick service and very thorough.
CRYSTAL FALLOON
|
First Impressions
Rating:
5.0
Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!
Tim Faulkner
|
First Impressions
Rating:
5.0
David and the rest of the staff were great to work with.
They all do an amazing job.
RD Blankenship
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frederick Randolph
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sohanyi Golice
|
First Impressions
Rating:
5.0
Terry was a great help
STEPHEN LOUD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katie Ommanney
|
Overall Experience
Rating:
5.0
The staff was friendly courteous and extremely helpful
scott stipetic
|
First Impressions
Rating:
4.0
Very helpful and friendly staff
Rhonda Panda
|
First Impressions
Rating:
5.0
I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...
fernando hoyos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ariel boykins
|
Overall Experience
Rating:
5.0
Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!
Thomas Frazier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLENDA RANDOLPH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Prisco
|
Overall Experience
Rating:
4.0
Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)
Chris Holder
|
First Impressions
Rating:
4.0
Great customer service from all of the staff. I would recommend this location to all of my family and friends.
rudolph Jones
|
First Impressions
Rating:
5.0
Excellent interaction with the staff, highly recommended.
Scott Dansdill
|
Overall Experience
Rating:
5.0
Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂
Patrick Randall
|
First Impressions
Rating:
5.0
Great
richard blair
|
Overall Experience
Rating:
5.0
Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
Bree Mason
|
Overall Experience
Rating:
1.0
Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
William Edwards
|
First Impressions
Rating:
5.0
None
Tammy Evans
|
Overall Experience
Rating:
5.0
Joe is awesome
joe terranova
|
Overall Experience
Rating:
4.0
nice service
Gary Williams
|
Overall Experience
Rating:
2.0
There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
megan hall
|
Overall Experience
Rating:
5.0
Joe was very helpful with everything I needed
josh crist
|
First Impressions
Rating:
5.0
UBox was delivered and picked up promptly by Nikki.
George Gevo
|
Overall Experience
Rating:
5.0
It was a pleasure to have done business at this facility. The products, services, and staff are awesome!
JAMES CHARTIER
|
Overall Experience
Rating:
2.0
I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer.
This required me to take a unit upstairs instead of down st
Sheldon Duncan
|
First Impressions
Rating:
5.0
Very professional and great service
don gaesser
|
Overall Experience
Rating:
5.0
I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
kathleen hill
|
Overall Experience
Rating:
5.0
Great experience and was so helpful with moving state to state.
Sarah O'Connell
|
Overall Experience
Rating:
2.0
One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
George Kiriakopoulos
|
Overall Experience
Rating:
5.0
Nicole was so helpful. The whole process was very smooth.
Cathy Curtis
|
Overall Experience
Rating:
5.0
Very nice and informative staff
Kaleena Redmond
|
First Impressions
Rating:
4.0
At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Nathan Tanaka
|
Overall Experience
Rating:
5.0
Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Kenneth Boggus
|
Overall Experience
Rating:
5.0
Excellent customer service
Janice Gore
|
Overall Experience
Rating:
5.0
Excellent customer service
Janice Gore
|
Overall Experience
Rating:
5.0
Staff went above & beyond to help with coordinating pick up of the containers etc.
Janice Gore
|
Overall Experience
Rating:
1.0
Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
natalie co
|
Overall Experience
Rating:
5.0
The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
Erica Donaldson
|
Overall Experience
Rating:
5.0
The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
mark foti
|
Overall Experience
Rating:
5.0
Very helpful and courteous staff headed up by the owner. Definitely recommend.
Alex Beck
|
Overall Experience
Rating:
4.0
The delivery drivers were awesome!!
Galdina Valencia
|
Overall Experience
Rating:
5.0
.
GARY EPPINGER
|
Overall Experience
Rating:
5.0
.
GARY EPPINGER
|
Overall Experience
Rating:
5.0
Everything was great.
Thank you
jenny fowler
|
Overall Experience
Rating:
2.0
Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification.
The delivery was very late. No one called to update. Never again
Jazmeen Sule
|
Overall Experience
Rating:
2.0
took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Scott Barney
|
Overall Experience
Rating:
4.0
Delivery was on time
Pick-up was also
You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Kevin Hodson
|
Overall Experience
Rating:
5.0
recommend this U-Haul Storage Facility to a friend
Istvan Baka
|
Overall Experience
Rating:
5.0
Love U-Haul.
Marlaina Miller
|
Overall Experience
Rating:
4.0
need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Matthew Mahoney
|
Overall Experience
Rating:
5.0
Everything went pretty smoothly. Would use them again.
Sandra Franco
|
Overall Experience
Rating:
5.0
Everyone there was extremely helpful and nice
Jessica Bieber
|
Overall Experience
Rating:
5.0
Good uhaul
THANH DAO
|
Overall Experience
Rating:
5.0
The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
John Slauter
|
Overall Experience
Rating:
5.0
Service was perfect. Right on schedule. Very happy.
patricia lacasse
|
Overall Experience
Rating:
5.0
Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
JEFFREY MCDANIEL
|
Overall Experience
Rating:
4.0
Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
patricia hanratty
|
Overall Experience
Rating:
5.0
Everything was seamless:
Carolyn Sweet
|
Overall Experience
Rating:
5.0
First time moving and user of U-Haul. Great experience.
Jack McAllister
|
Overall Experience
Rating:
5.0
EXcellence
Carla Ewald
|
Overall Experience
Rating:
5.0
Every thing was great,
gabrielle benner
|
Overall Experience
Rating:
4.0
not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it
All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Brian Maguire
|
Overall Experience
Rating:
5.0
Very good
Michael Song
|
Overall Experience
Rating:
4.0
Good job
James Rieffel
|
Overall Experience
Rating:
4.0
Good experience working with the company as I move across the state.
Regina Harris
|
Overall Experience
Rating:
5.0
Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Linda Hill
|
Overall Experience
Rating:
5.0
Great!!!
Karl Kohrt
|
Overall Experience
Rating:
1.0
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
GILBERTO ROSARIO
|
Overall Experience
Rating:
5.0
Great concept and personnel.
I have already recommended this service to others. Thank you!!
Julie Mastry
|
Overall Experience
Rating:
5.0
The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!
Erica Skog
|
Overall Experience
Rating:
1.0
No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB
Giovanna Danapas
|
Overall Experience
Rating:
5.0
Staff was very helpful, professional, and friendly.
Denise Landay
|
Overall Experience
Rating:
5.0
The use of a U-Haul Box exceeded my expectations!
ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
James Day
|
Overall Experience
Rating:
5.0
Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
michelle ohnemus
|
Overall Experience
Rating:
4.0
Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
Janice Dawe
|
Overall Experience
Rating:
4.0
Good
julianna malinowska
|
Overall Experience
Rating:
5.0
We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
Angela Brigato
|
Overall Experience
Rating:
3.0
My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Robert MacDiarmid
|
Overall Experience
Rating:
5.0
Very convenient
Clair Volding
|
Overall Experience
Rating:
5.0
Excellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you