Customer Reviews for U-Haul Moving & Storage of Lancaster

4,178 reviews

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lynn clarke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olivia Renna 
Rating:
5.0

The two female associates were outstanding.

EDWARD PESTIAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monte Eismon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Simms  |  First Impressions 
Rating:
4.0

The only thing I have is they charged for 2.5 hours labor I was only there 2.0 hours

RONALD NEUHAUSER 
Rating:
3.0

I asked a question about the milage rate and the guy helping me asked the person in charge. She was dismissive and talked in a pushy loud tone over me not even listening to what I said. This is not how customers should be treated.

Ryan Whisler 
Rating:
5.0

Customer did not leave a comment.

Thomas Hostetter 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BAKER 
Rating:
5.0

Customer did not leave a comment.

Doug Mix 
Rating:
5.0

Check in was very easy. This facility is also in process of updating their cameras and alarm systems, so that is big plus as well.

RICKY ELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Starr 
Rating:
5.0

Fast service, no issues

Kayla Hartness 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brooke 
Rating:
5.0

Customer did not leave a comment.

Joseph Bragg 
Rating:
5.0

Customer did not leave a comment.

David Repp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Weber 
Rating:
5.0

The people at the front were fantastic kids!!!🥰🥰so helpful I wanted to kiss the Girl and the guy. But I didn’t. I could have because I’m 77 yrs. Young and a grandma. I can’t emphasize how good they made me feel. Give them a raise because u better keep those two kids here in Lancaster, OH43130

sharron slater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP NOWLIN 
Rating:
5.0

Customer did not leave a comment.

Richard Janita 
Rating:
5.0

Good service. Clean truck

Brian Schmelzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Weber 
Rating:
5.0

Customer did not leave a comment.

Terry Alexander 
Rating:
4.0

Staff member who helped me was polite and very helpful

Ryan Koch 
Rating:
2.0

I was told they were taking $100 deposit cuz of my card and I would get it back. I only got half back.

Tiffany Johnston 
Rating:
5.0

Customer did not leave a comment.

Dan Pugsley 
Rating:
4.0

I wish it was cheaper.

jacob covell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter flowers 
Rating:
5.0

fast transaction, very satisfied.

Richard Holycross 
Rating:
5.0

Great customer service!

barabra robinson  |  Overall Experience 
Rating:
5.0

Great Customer Service

barbara Robinson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle Baker 
Rating:
5.0

Shane and the rest of the staff were very knowledgeable and helpful in finding A place to store my RV. . I highly recommend this U-Haul facility for your storage needs.

Pat Hopkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine & Lilia Gay  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Meghan Fink 
Rating:
5.0

Customer did not leave a comment.

the earth angel foundation of ohio i 
Rating:
5.0

Customer did not leave a comment.

Clayton Morgan 
Rating:
5.0

Many thanks to Danielle Holland who helped with getting the 2 storage units cleaned out and also helping to secure a pod to be sent to New York. She was pleasant, knowlegeable and available to answer any questions with immediate follow ups.

Roberta Irwin  |  Overall Experience 
Rating:
5.0

Nicely labeled, I used the website for drop off but the steps were easy, outside looked organized and well kept, it was easy to identify the drop off place and lit well enough to allow photos to be taken.

Daniel Harris 
Rating:
5.0

Newer 5x8 enclosed trailers with a ramp would be nice.

NANCY GRAY 
Rating:
1.0

They over charged without giving a heads up ahead of processing the payment. Uhaul can get fucked.

Matthew Pinkerton 
Rating:
5.0

Customer did not leave a comment.

Barbara Huntwork 
Rating:
5.0

My only issue was the check engine light on in the vehicle. It was that way as well last year so it seems to just be a chronic problem. The staff were great!! I was in and out quickly for pick up and drop off. Highly recommend!

Melissa Dilley 
Rating:
5.0

Customer did not leave a comment.

Kevin Frank 
Rating:
5.0

The staff is friendly, courteous and super helpful. When I need a rental this location is my first choice every time.

Barbara Ramey 
Rating:
5.0

Customer did not leave a comment.

tania peck 
Rating:
5.0

Customer did not leave a comment.

NANCY GRAY 
Rating:
4.0

Customer did not leave a comment.

Tisha Hart  |  First Impressions 
Rating:
4.0

This event went very smoothly. a previous attempt to rent at this location went very badly and I was not looking forward to going here. But all went well.

Doug Reed 
Rating:
4.0

Staff was friendly, professional and helpful. Equipment was what I needed. Check in and out was quick and easy.

Jennifer Dietsch 
Rating:
5.0

Customer did not leave a comment.

Jennifer Vanhorne 
Rating:
4.0

Customer did not leave a comment.

Terry Reynolds  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven holt  |  Overall Experience 
Rating:
5.0

Our experience was excellent. No issues at all, and would recommend to a friend. Employees were friendly and helpful at every step of the process.

Mark Rife 
Rating:
2.0

Customer did not leave a comment.

John Morelli 
Rating:
4.0

Customer did not leave a comment.

Brian Bordner 
Rating:
5.0

Customer did not leave a comment.

Paul Esomar 
Rating:
5.0

Customer did not leave a comment.

david dotson 
Rating:
5.0

Customer did not leave a comment.

Thomas Woodward 
Rating:
5.0

Customer did not leave a comment.

Lynn Combs 
Rating:
5.0

Customer did not leave a comment.

graig mace 
Rating:
5.0

Great workers!

John Hart 
Rating:
5.0

Customer did not leave a comment.

susan swann 
Rating:
4.0

Alot of repair work on vehicle's in secured area. Your price was the reason we let to much money.

Jeffery Lynn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra woodburn 
Rating:
5.0

Temperature controlled facility is the only way to store all my precious belongings

Nancy Cordle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Dietsch 
Rating:
4.0

Truck had the baldest tires! Concerning especially with hope that they would not instantly go flat.

Cindy Coakley 
Rating:
2.0

Your prices became outrageous! Hated to move out, but could not afford your unit. Please note I was a VERY old customer.

ROBERT MOXLEY  |  Overall Experience 
Rating:
5.0

The check-in process was simple. The first unit I picked turned out to be locked, but Kelsey made a quick pivot to a different option, which was equally acceptable. No complaints or reservations about choosing your facility.

Matthew Plassman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Dupler 
Rating:
3.0

While the personnel provided instruction on how to turn in the vehicle, they were not helpful in explaining how to get a reimbursed for the windshield wipers. Individual did not seem to want to spend the time to explain the reimbursement process.

leslie beltran 
Rating:
1.0

The guy checking me out was VERY opinionated. Told me I shouldn’t run around with the person I was with. Please just rent the equipment and keep your personal opinions to yourself.

Ashleigh Miller 
Rating:
4.0

Please start cleaning the units mine has a birds nest in it and was filthy I had to sweep it before I moved in!

Jacqueline Storts  |  First Impressions 
Rating:
5.0

The ball that was placed on hitch was not tightened. Lucky we stopped and checked it when we filled up the nut was almost spun off. The emergency brake does not work try to manually deploy it because was on a hill and it would not pull up.

Johnathan Walsh 
Rating:
2.0

The lady was very rude and acted like it was a big deal she had to help. Then got an attitude because they didn't pull the truck up and just pointed out about where it should be and it wasn't. She was very slow after telling her I only had 30 mins to get to the location or I was going to lose all my belongings that's why I did all thru thry the app. She didn't even try or attempt to hurry in anyway.

Sarah Johnson 
Rating:
5.0

Customer did not leave a comment.

David White 
Rating:
5.0

Customer did not leave a comment.

Thomas Hostetter 
Rating:
5.0

Reduce per-mile fee.

zachary young 
Rating:
5.0

Customer did not leave a comment.

Steven Kapetansky 
Rating:
5.0

Customer did not leave a comment.

Michelle Daubenmire  |  Overall Experience 
Rating:
5.0

Have truck full of fuel, not 7/8, then customers wouldn't have to pay for previous customers fuel!

Gary Stickle 
Rating:
2.0

Was charged for items I didn’t use or do.

Joseph Snyder 
Rating:
5.0

I was wanting the largest trailer they had with the drop down gate with surge brakes, but none was found locally. So I was able to use the smaller one and got by, but would have preferred the larger trailer just for the brakes.

ty ford 
Rating:
5.0

Customer did not leave a comment.

Dillon Beaver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonya Wade 
Rating:
5.0

Friendly Customer Service

Ron Eversole 
Rating:
4.0

Customer did not leave a comment.

BRIAN HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Hamill 
Rating:
5.0

Customer did not leave a comment.

Dale Winlend 
Rating:
5.0

Customer did not leave a comment.

Theodore Whisler 
Rating:
4.0

Customer did not leave a comment.

Kiho Ham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Hornbeck 
Rating:
4.0

Drop van off after hours . There was no interaction with the staff.

Robert Brown 
Rating:
5.0

godsend

RANDALL ELEKES  |  Overall Experience 
Rating:
5.0

Easy rental on your website. No problems.

Clifford A Keyser 
Rating:
5.0

Customer did not leave a comment.

Jason Cummins 
Rating:
5.0

Customer did not leave a comment.

Lee Nelson 
Rating:
5.0

Customer did not leave a comment.

Jason Cummins  |  Online Move In 
Rating:
5.0

I had excellent help

Vincent Nungesser 
Rating:
5.0

Customer did not leave a comment.

Delphina Nicols  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy Miller 
Rating:
5.0

Thanks

Lam Bui 
Rating:
5.0

Customer did not leave a comment.

William Mounts Jr. 
Rating:
5.0

Customer did not leave a comment.

Barry Tilghman 
Rating:
3.0

Customer did not leave a comment.

Bruce Peterson 
Rating:
5.0

Customer did not leave a comment.

Keith Voris 
Rating:
5.0

Customer did not leave a comment.

Troy Deardurff 
Rating:
5.0

Customer did not leave a comment.

Robert Dorsey 
Rating:
5.0

Was very impressed by the expansion/construction now undetway. Also encouraged by sevurity enhancements underway and planned. This means we are likely to continue using this facility as our need for more storage develops, instead of switching to an alternate storage provider. Much easier for us.

Robert Maguda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck Wellman  |  Overall Experience 
Rating:
2.0

I would give this uhaul facility RAVE reviews due to the 24 hour access and how well maintained the climate controlled units are. However, there were MULTUPLE occasions where I was locked out of my storage unit for 5-9 days (after catching up my past due balance) You see when I get behind on my payments yall have no issue locking me out of my unit, so I would think that once yall take my money to catch my account up current that SHOULD grant me access to my unit shortly after office hours begin. But that has not been my experience. Not to mention there was one time about 6 months ago, I went to put some things in my unit and I was greeted by a handwritten sign that told me (and everyone else in that climate controlled building) that my 24 hour access was being temporarily suspended sorry for the inconvenience. I was NOT notified of said suspension or reasoning for doing so. Every time I was unlawfully denied access to my unit I brought the issue up with management and not one time was my account credited for such inconveniences. I may not be a general manager or anything but I would said that's just BAD BUSINESS especially since the property is so well maintained.

Kathleen Betts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Eden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL MCNICHOLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELODY SNIDER  |  Overall Experience 
Rating:
5.0

The return process was perfect. Thanks very much for your companies great service.

Deborah Walker 
Rating:
3.0

Customer did not leave a comment.

Kim Mcnicholals  |  Overall Experience 
Rating:
4.0

--SORRY.....I'm NOT much for judging others.......

PAUL BOLEY 
Rating:
5.0

Customer did not leave a comment.

barbara Robinson  |  Online Move In 
Rating:
5.0

All of the employees were kind, polite, friendly and respectful.

DAN SHARP 
Rating:
5.0

Our size wasn’t available at pickup. Girl at desk made it right by giving a bigger one for same price. Appreciated the friendly service.

Carlie Cope 
Rating:
1.0

The lighting harness was poorly secured and thé adapter was busted so I paid out óf to replacé it bc i was nervous thàt it wóuld get blamed on me .... But it's ín working order and good to go. But thé employees are rudé and difficult to deal with añd just maké a unpleasant réntal expierençe

Kaden Keefer 
Rating:
5.0

Fast and friendly customer service. Keep up the good work!

BENJAMIN KARNS 
Rating:
5.0

Customer did not leave a comment.

PEGGY CRANE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN WHITE 
Rating:
5.0

Customer did not leave a comment.

James Foelds 
Rating:
5.0

Tyler was a big help!!! Both the girl and, didn’t get her name, Tyler were so sweet and helpful. God Bless both of them!!! Tyler helped me get a lock and I knew I couldn’t get one like he said I needed. The latch on the shed I rented needs to be fixed. It doesn’t slide easily. I cut my finger trying to get it slid over. Tyler put zip ties on the door so I could pull the door down. Otherwise I never would have been able to get the door closed . I’m only 5’ tall. And I thot it was genius how he put the twist together so I could get the door closed. Nice people u have working there!! Kudos to u haul. Sharon Slater

sharron slater  |  First Impressions 
Rating:
1.0

I was not happy with the additional charge for cleaning the trailer that I rented, since there was absolutely nothing to clean on the trailer inside or out.

Tonya Kemp 
Rating:
5.0

The online return never works correctly for me, and I'm pretty tech savvy. The pages always reset when I'm uploading pictures, and lose the information I've already inputted. Very frustrating.

Clarence McCoy 
Rating:
5.0

Customer did not leave a comment.

Krista McCain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael McNichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

L Sheffield 
Rating:
4.0

Not a single issue and easy transaction.

Randy Happeney 
Rating:
4.0

The location and staff were great. The mobile check in/pick up is a JOKE we stood there for so long waiting for someone to call me to verify who my husband was that an employee came out and checked us in before I ever got the call. If you can’t do it efficiently don’t do it. Waste of time and energy.

Nicholas Heskett 
Rating:
5.0

Customer did not leave a comment.

Charity Harper  |  First Impressions 
Rating:
5.0

This facility is very nice and well maintained. The employees have always been helpful and I have multiple units here. Overall excellent!

Theresa Wirtz  |  Online Move In 
Rating:
5.0

Great fast service!!

JOSEPH HILDINGER 
Rating:
5.0

Customer did not leave a comment.

Brett Mauch  |  Overall Experience 
Rating:
2.0

I will say the employees were very nice! I've hauled plenty of trailers and none have ever sounded so horrible due to all the play between the hitch and the attachment point of the trailer. Also, I changed from a one-way trip to in town return which should have cut my bill in half, but no one could figure out how to do it. Pretty displeased about that.

Adam Kohn 
Rating:
4.0

Customer did not leave a comment.

KATRINA LEVESQUE 
Rating:
4.0

Customer did not leave a comment.

Pamela Appleyard 
Rating:
5.0

Customer did not leave a comment.

Shahrooz Ghadami 
Rating:
5.0

Customer did not leave a comment.

terry routley 
Rating:
5.0

I only needed the truck for 30 minutes but they kept me informed when it will be back and I can pick it up and clean. I was able to pick up my item and make it back before they closed! It was a definite win!! I will be using them more often!!

Sallie Molnar 
Rating:
4.0

Customer did not leave a comment.

jacquelyn taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda mccombs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Green  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN VIOLAND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda mccombs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Dague  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina Looman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Disbrow  |  Online Move In 
Rating:
5.0

There is construction going on and the road to get in is limited and tight almost unable to get in with truck and trailer or 5th wheel due to the parking spots by entrance into gated storage used for trailer parking - if those spaces were blocked for non usage would make it easier. And less stressful. Another tight area inside camper parking is some of the vehicles in spots are sticking out of parking spots - making it hard to maneuver- it’s cars that have flat tires and don’t move. Otherwise our experience has been wonderful!!!

tammie colosky  |  Overall Experience 
Rating:
4.0

For the purpose of me using the storage the hours of retrieving and bringing back was not working for me personally

James Alford  |  Overall Experience 
Rating:
5.0

clean unit, easy to access, very secure

Michael Drake  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Blakey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Cordle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carroll Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiho Ham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Callihan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

angie hedges  |  Overall Experience 
Rating:
2.0

My storage units had rat feces and trash in it. The staff were not knowledgeable and were driving the trucks recklessly around the property. I will ever rent another unit at this location.

Madison Lucas  |  Overall Experience 
Rating:
1.0

For the high price, $170 a month, the service should have been much better. In the year and 4 months I rented, I had issues with the yard being frequently unsecure sometimes overnight, issues with access to the lot being dropped from the advertised 24 hours to 12, issues with people living in dilapidated trailers next to my space and literally using the parking lot as a dumping area for human waste, and issues with what was supposed to be included electricity in the space being limited to less than 2 hours a day. UHaul should have been able to do a better job than what was experienced.

Robert Connolly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jentzen Rohr  |  Overall Experience 
Rating:
5.0

All the staff there are very friendly and helpful. The whole place, office and storage area, was spotless. Love the temperature and humidity levels in the storage area. Perfect for computer and other tech storage. I feel my stuff is safe stored there. Good prices as well. If you want to get a unit in Lancaster, this would be the place to go.

REGEN TRIPLETT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mathew Harless  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon arickaree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra Vaughn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cody Balthaser  |  First Impressions 
Rating:
5.0

I am very impressed with the staff at UHaul. They were extremely helpful in responding to my storage needs. As always, the facility is clean and well maintained. I have used UHaul at this location many times in the past, and will continue to do business with them in the future. Thank you very much for the job you do!

theresa Wirtz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita Burchett  |  Overall Experience 
Rating:
4.0

Having issues with access code, but getting resolved

Tim Foltz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Miller  |  Overall Experience 
Rating:
5.0

The staff was amazing and super helpful! Will definitely be using them again with next moving need.

Jennifer Miller  |  First Impressions 
Rating:
5.0

All employees at this location were superb & excellent with helping me and answering all questions I had.

MICHAEL LAYBERGER  |  First Impressions 
Rating:
5.0

I moved into a storage unit after a house fire. I changed units a few times to smaller units but kept most things in storage for 14 years! All of my items are safe and secure! Never a problem here!

SHARON DISBENNETT  |  Overall Experience 
Rating:
4.0

When my husband and I rented a truck to move our stuff to our new garage, the floor panel in front of the ramp was sprung loose upon initial inspection by husband, which was a serious tripping hazard as we carried in and out boxes. The Sunday staff was friendly and gave us some tools in case the dipping, loose panel interfered with getting the ramp back up, but there was no mechanic on site to fix it. Also the truck was rented without it being in good shape. If we had tripped carrying boxes, it could have been serious. I think the error in judgment would have been the mechanic's who cleared the truck for rental. The office staff was friendly, helpful and they called the home office when the main entry storage doors would not open after 9AM. They even let me fill up my water bottle at their sink after loading the truck on a hot day. Our stuff was in good shape due to the climate and pest control of this clean facility. Even the bathroom was clean.

Darlene Norton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derek atkinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Osborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY NORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wood  |  Overall Experience 
Rating:
5.0

Our experience cleaning out the shed was great. Staff were all helpful. Thank you!

Kim Williams  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff. Large are to park in load and unload.

judy Routley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Senteney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wood  |  First Impressions 
Rating:
5.0

job well done

Herman Hawk  |  Overall Experience 
Rating:
3.0

You don't want me to really say what i think do you

James Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Erwin  |  Overall Experience 
Rating:
5.0

Shane Pierce was great to work with. If only more managers were this helpful and polite!

Misty Rice  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christy Keller  |  Overall Experience 
Rating:
3.0

price increases were too high, I moved out because i found a place for 40, dollars..

Robert Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Baier  |  Overall Experience 
Rating:
4.0

I should have asked where the unit was located. I assumed it would be where I saw units by the mall. So I’d have outside access. For drive up access.

Angelica Berck  |  First Impressions 
Rating:
5.0

I loved everything about it for 4 years! But the price increases was too much so I had to give it up. Thanks!

stephanie rishel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE BRADLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BARNHILL  |  Overall Experience 
Rating:
2.0

To expensive

Nathan Willey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON CLARK  |  First Impressions 
Rating:
1.0

I’m not happy storing my RV at this location. They only turn the AC power on for 1 hour per day. My batteries need my charging time. I wasn’t told that info before I parked. Will you pay for coach batteries that are ruined?

Rob McCorkle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY CRANE  |  First Impressions 
Rating:
5.0

Interacted with 4 staff members: Erica, Brittany, Jeremy & Robert. They were all friendly, polite and informative. I appreciate that in staff members.

Angela Senteney  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Knight  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Sentivany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Wolford  |  First Impressions 
Rating:
2.0

The reason I give a below average is due to the cost of the units are very over priced!!! The unit was increased several times, so over priced!

kelly friesner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA TUFTS  |  Overall Experience 
Rating:
5.0

It would be helpful if the units had a light inside.

Clifton McConnell  |  Overall Experience 
Rating:
5.0

Shane and his co-workers are fantastic!

BOB NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna senften  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Annesi  |  First Impressions 
Rating:
5.0

Easy in and out, billing was concise and notified each month, never a problem in many years of use. Having propane available on site a real convenience. Highly recommend

larry williams  |  Overall Experience 
Rating:
5.0

Great facility and staff.

RICK BAGBY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERTA WILLAMAN  |  Overall Experience 
Rating:
3.0

I was disappointed that I did not get a refund. Charged entire month when I checked out eight days early

Eddie Stump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill Dumbauld  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GAYLE BROADWATER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Osborn  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Sandra Yordee  |  Overall Experience 
Rating:
5.0

Shane is like a “ Dan “ Dan is the man. Be more like Shane

Travis Groves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia Thorne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Thorne  |  First Impressions 
Rating:
5.0

I've had storage units for many many years and this is the only facility I have ever used. It is always clean and the staff is amazing! If I could give any recommendation it would be this: When I'm in my unit sorting thru things the lights only stay on for a certain amount of time. Then I'm left in the dark and have to walk out of my unit down the isle a bit for them to come back on. If I'm in the unit for a bit of time I have to do walk down the isle multiple times. I'm not sure how this could be corrected but it make me as a woman a bit nervous. Thank you!!

RHONDA VOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james morris  |  Overall Experience 
Rating:
5.0

Shane and all employees were very helpful. I recommend this uhaul to all my friends. They do an excellent job.

Michael Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN WEBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Norton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ethan gantner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Byers  |  Overall Experience 
Rating:
3.0

Management change has made some significant differences in this place of business. We were clients of up to 3 large units for 9 years. Place used to be not kept very well, we found evidence of mice infestation and had to discard a bunch of possessions in our upstairs units last year. There was also a roof leak that caused damage to some of our things. When reported, we got kind of an attitude of "oh well". Things have changed for the positive, but your prices have driven us away.

CAROL BODEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Gugel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine McDonie  |  Overall Experience 
Rating:
5.0

We have always been treated well and the staff was very helpful.

robert verhagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon arickaree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy Gossel  |  Overall Experience 
Rating:
4.0

First phone call the clerk hung up on me. When I got there the other clerk was very nice and helpful.

Sharon Collier  |  First Impressions 
Rating:
3.0

My only complaint is when we opened our unit to clean it out birds had been nesting in it. There was dead birds, nesting and bird poop everywhere. My family and I ended up get sick from it. So I told them to warn the next rent that birds get in.

AMY BURNSIDE  |  Overall Experience 
Rating:
5.0

I originally tried renting a unit through your international office. Very frustrating. Your office was clueless (and rude) as to what and where units were available. Not getting the right help or information, I then ended up going to the physical location where fortunately Shane Pierce helped me. Shane really cares about his customers. I ended up needing 5 units for 8+ months. Thanks to Shane it was a stress free experience.

Linda Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Morrone  |  Overall Experience 
Rating:
4.0

I DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.

Donald Malone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH GRAVES  |  First Impressions 
Rating:
5.0

Very good people to work with!

Laura Branham  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW LASKO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jay McGill  |  Overall Experience 
Rating:
5.0

Staff was very helpful and quick to help me get my Camper parking set up.

Jennifer Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Babbitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracie Venrick  |  First Impressions 
Rating:
4.0

The automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors

Barbara Storts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Dexter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rodak  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen Dickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Hollis  |  Overall Experience 
Rating:
5.0

Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.

delphina nicols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Malone  |  First Impressions 
Rating:
2.0

my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.

larry myres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Vasko-Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hellen Cullison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE MCGUIRE  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help me the 2nd time I was there.

Charity Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

radonna palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY BADER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Alexander  |  First Impressions 
Rating:
3.0

Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.

Molly Ellinger  |  Overall Experience 
Rating:
2.0

I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.

SUSANCHRISTINE MARCZIKA  |  Overall Experience 
Rating:
5.0

Only issue was with Uhaul Corporate Customer Service when canceling my unit

Matthew Hall  |  Overall Experience 
Rating:
4.0

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

WILLIAM KAISER  |  Overall Experience 
Rating:
1.0

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

KENDRA CLARK  |  Overall Experience 
Rating:
5.0

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.

delphina nicols  |  First Impressions 
Rating:
5.0

Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that location

Jerry Lamb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeline Schwartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Davis  |  First Impressions 
Rating:
1.0

The move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.

JACKIE LEWIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

steve drapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEVERTA baker  |  Overall Experience 
Rating:
5.0

Shane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O’ Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She’ll tell ya “we da best”. Teamwork all day.

Nathan Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie Friend  |  First Impressions 
Rating:
1.0

Charged me a whole months rent for just 7.5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.

Lisa Vincent  |  Overall Experience 
Rating:
5.0

This is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.

Christy Giardino  |  Overall Experience 
Rating:
5.0

I only used it for five days I should of got some of my money back I didn't have for the whole month

mark warner  |  Overall Experience 
Rating:
1.0

Manager at location was very rude and unprofessional,

Joseph Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELI HACKER  |  First Impressions 
Rating:
5.0

The man that took care of me was awesome

mark warner  |  First Impressions 
Rating:
5.0

The employees have been excellent….

DAVIA BENNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE SHEETS  |  Overall Experience 
Rating:
5.0

The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.

GAYLE BROADWATER  |  First Impressions 
Rating:
5.0

Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.

Laura Telfer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Harris  |  Overall Experience 
Rating:
5.0

Was very pleased with the customer service and explaining everything into full detail!!!

Brenda Martin  |  First Impressions 
Rating:
4.0

They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.

Tracy Sullivan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alison Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID SHEETS  |  Overall Experience 
Rating:
5.0

A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.

Susan Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Metcalf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindy Quick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre Partelow  |  First Impressions 
Rating:
5.0

Attendant (Emily) was professional, proficient, very helpful and friendly.

Mark Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otto Senig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BARSOTTI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L.M. Sheffield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Dumbauld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eban gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Fagrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beltone Hearing  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

daniel seals  |  Overall Experience 
Rating:
5.0

Emily was the best! On one of my worst days! Thank you.

Jennifer Holliday  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosann Christian  |  Overall Experience 
Rating:
5.0

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel oneil  |  First Impressions 
Rating:
5.0

We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.

Lisa Monroe  |  Overall Experience 
Rating:
4.0

Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.

Peter Johns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Vincent  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristina MOORE  |  Overall Experience 
Rating:
5.0

Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.

Gary McQuaide  |  First Impressions 
Rating:
4.0

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori Babbitt  |  First Impressions 
Rating:
5.0

I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..

ERIC WOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH LEMONCELLI  |  First Impressions 
Rating:
5.0

Nice people and place did not need anymore Thank You

DONALD WIGHTMAN  |  Overall Experience 
Rating:
5.0

Staff was very helpful and accommodating. Much appreciated!

Dan Poling  |  First Impressions 
Rating:
5.0

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

SARA FARNICK  |  Overall Experience 
Rating:
5.0

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady Suboh  |  First Impressions 
Rating:
5.0

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

KEITH HABERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Bullock  |  Overall Experience 
Rating:
4.0

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

Robin Beer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista Scott  |  Overall Experience 
Rating:
5.0

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

Stephanie Geil  |  Overall Experience 
Rating:
5.0

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

William McCarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Steadman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Gossel  |  Overall Experience 
Rating:
2.0

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Christina Bennington  |  Overall Experience 
Rating:
5.0

Love Jamie and Emily

TRAVIS WHITESIDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Rainey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCKIBBEN  |  First Impressions 
Rating:
5.0

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

Robert Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Doup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN LONGSTRETH  |  Overall Experience 
Rating:
5.0

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

howard singer  |  Overall Experience 
Rating:
5.0

Very helpful and nice!

jessica Heisler  |  First Impressions 
Rating:
5.0

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

anthony cambert  |  Overall Experience 
Rating:
5.0

They really kep this facility clean and the staff is great.

johnathon walsh  |  Overall Experience 
Rating:
5.0

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don’t believe I ever created one. Thanks for the follow-up. Regards, D.Miller

DAVID MILLER  |  Overall Experience 
Rating:
5.0

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Joe Fox  |  First Impressions 
Rating:
5.0

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

rae HARRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lance grove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn hoffman  |  First Impressions 
Rating:
5.0

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don’t want.

shelli Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCASTER RADIATION ONCOLOGY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Horn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thea Nihiser  |  Overall Experience 
Rating:
5.0

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Michael Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine Gay  |  First Impressions 
Rating:
5.0

Jamie was awesome Knowledgeable/Professional/Friendly

anthony cambert  |  First Impressions 
Rating:
5.0

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy Pack  |  First Impressions 
Rating:
5.0

This is a very nice facility.

Deborah Byers  |  Overall Experience 
Rating:
5.0

Safe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily

Larry Williams  |  Overall Experience 
Rating:
5.0

Great staff very friendly and helpful

gary highfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelli farley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryanne Sicat  |  Overall Experience 
Rating:
3.0

It’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.

suzette goodin  |  Overall Experience 
Rating:
5.0

I think excellent sums up the quality of service and the indoor facility. Enough said.

delphina nicols  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, courteous, and professional.

Vera Nixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Bush  |  First Impressions 
Rating:
5.0

Everyone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.

Maryanne Sicat  |  First Impressions 
Rating:
5.0

Facility was clean and staff very nice.

Jason Boltenhouse  |  Overall Experience 
Rating:
5.0

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

William O'Connor  |  First Impressions 
Rating:
5.0

None

gary highfield  |  First Impressions 
Rating:
1.0

Seriously one unacceptable issue after another

Jane Westmoreland  |  First Impressions 
Rating:
5.0

There were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.

June R. Robb  |  Overall Experience 
Rating:
5.0

Very nice and helpful.

Jason Boltenhouse  |  First Impressions 
Rating:
5.0

Very satisfied. Secure, clean and convenient.

Lee Nelson  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, courteous and kind.

FairHope Hospice  |  First Impressions 
Rating:
5.0

Everyone was spectacular!

lulu Meyers  |  Overall Experience 
Rating:
5.0

Well recommended

craig ruffner  |  Overall Experience 
Rating:
4.0

They are making me write something......so I am in order to continue

Claire Beckwith  |  Overall Experience 
Rating:
5.0

We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

EVELYN BRANDENBURGER  |  Overall Experience 
Rating:
5.0

When we need a storage unit we always use U-Haul

Jettie Clark  |  Overall Experience 
Rating:
5.0

They took care of my needs for storage. I had moved from AZ to OH.

Sandra Jordan  |  Overall Experience 
Rating:
4.0

Would be better if rates were pro-rated.

Brandi Decerion  |  Overall Experience 
Rating:
5.0

Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

thea Nihiser  |  First Impressions 
Rating:
5.0

Would use again!

melodie rezac  |  Overall Experience 
Rating:
5.0

We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

charles wolcott  |  Overall Experience 
Rating:
5.0

Very pleased

Jeffery Lawler  |  Overall Experience 
Rating:
5.0

Thanks for keeping my stuff safe fir over ten years of storage

CONRAD MARCUM  |  Overall Experience 
Rating:
5.0

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Mark Perrine  |  First Impressions 
Rating:
5.0

Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

tina colborn  |  First Impressions 
Rating:
5.0

None at this time

steven krumm  |  Overall Experience 
Rating:
5.0

Consistently good service at this location

JOSEPH RUDINSKY  |  Overall Experience 
Rating:
1.0

My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

Clint Brown  |  Overall Experience 
Rating:
5.0

Your Lancaster staff was always very friendly and accommodating!

lori bigham  |  Overall Experience 
Rating:
5.0

Thanks

greg forsythe  |  Overall Experience 
Rating:
5.0

It would have been helpful to have had lights in the storage lockers.

EDWARD KUEBLER  |  Overall Experience 
Rating:
5.0

Iclycpu p jnh

Joseph Rudinsky  |  First Impressions 
Rating:
5.0

A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

Larry Williams  |  First Impressions 
Rating:
5.0

Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

JOSEPH RUDINSKY  |  First Impressions 
Rating:
5.0

Really liked everything, would use you all again if I needed to.

Lisa Sisco  |  Overall Experience 
Rating:
5.0

Excellent

THOMAS & CAROL SWINEHART  |  Overall Experience 
Rating:
5.0

Your facility works great for my job with the Columbus Dispatch! Thank you!

shelli farley  |  Overall Experience 
Rating:
5.0

Wonderful, very professional, helpful, staff!!! Thanks for caring!

stephanie rishel  |  First Impressions 
Rating:
5.0

Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

melodie rezac  |  First Impressions 
Rating:
5.0

Very nice and helpful. Showed how to use pass card.

steven holt  |  First Impressions 
Rating:
5.0

The two gentlemen that work at the facility often in the office are super nice and friendly!

BRITTANY TISDALE  |  Overall Experience 
Rating:
5.0

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

TRACY SUBOH  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly will recommend you to my freinds

Jettie Clark  |  First Impressions 
Rating:
5.0

The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Dawn Deeds  |  Overall Experience 
Rating:
3.0

Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

Marcy Happeney  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful whenever I had questions.

pam freeman  |  Overall Experience 
Rating:
5.0

very accommodating during our move.

MIKE SHANER  |  Reservation 
Rating:
5.0

Friendly and clean environment

shelli Morris  |  First Impressions 
Rating:
5.0

I will use them again if needed!

VICTORIA WARNER  |  Overall Experience 
Rating:
5.0

Courteous and friendly employees, very helpful.

jose guzman  |  Overall Experience 
Rating:
4.0

Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

terry youngman  |  Overall Experience 
Rating:
5.0

For indoor storage, it's the best in town.

RICK BAGBY  |  Overall Experience 
Rating:
5.0

This facility is always clean which is a big deal when I'm storing personal items.

RHONDA VOSS  |  Reservation 
Rating:
5.0

Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Larry Williams  |  Overall Experience 
Rating:
3.0

Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Janice Mahlerwein  |  Overall Experience 
Rating:
5.0

Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Melody Bobbitt  |  Overall Experience 
Rating:
5.0

Was a worry free time. felt like i was with friends.

Jim Creek  |  Overall Experience 
Rating:
3.0

Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

JOSEPH FARMER  |  Overall Experience 
Rating:
4.0

I THOUGHT STAFF WAS VERY HELPFUL.

Bryon Swearingen  |  Overall Experience 
Rating:
5.0

Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

bonny schorr  |  Overall Experience 
Rating:
5.0

It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Roger Stivison  |  Overall Experience 
Rating:
5.0

The young lady and gentleman that assisted us was super! Thank you

Shawn Evans  |  Overall Experience 
Rating:
4.0

Thank you for good service and a clean facility

Andy Velasquez  |  Overall Experience 
Rating:
3.0

I didn’t use your services

Mathew Gordon  |  Reservation 
Rating:
5.0

Good Stuff!

TY REAM  |  Overall Experience 
Rating:
5.0

I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

KEITH HABERMAN  |  Overall Experience 
Rating:
4.0

N/a

ELLEN HILL  |  Overall Experience 
Rating:
5.0

The facilities were clean and well-maintained. The rental cost, however, seems a little high.

debra young  |  Overall Experience 
Rating:
5.0

Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

TIFFANY LUCKHAUPT  |  Overall Experience 
Rating:
5.0

Outstanding service! Outstanding staff!

Larry Elliott  |  Overall Experience 
Rating:
5.0

Staff was always helpful and very professional.

Francis Patterson  |  Overall Experience 
No reviews have been submitted for this location.

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