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kevin kCustomer Reviews for U-Haul Moving & Storage of Lake in the Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always good service. Thank you!
Eugene SThe contract is a little confusing.
Kelli HThis was the cleanest and nicest U-Haul center.
Alexandra CI would highly recommend additional grommets to tie off/bungie
Stephen FVery efficient process for renting and returning. Perfect.
Mark bDon’t make customers fill up their trucks after they’re done unless they used more than half of the tank
allen sI always rent your trucks when moving a family member. the vehicles are always clean and ready to go. This last time was no exception. I did have trouble turning the truck back on as I was getting ready to drive it back to the facility at the end of the day. the steering wheel locks which causes the key to not turn in the ignition. i did call the uhaul roadside help who came out and told me if I jiggle the steering wheel, the key will turn in the ingition. I felt back he came all the way out to my house on a sunday night, but he did help me. It still was a good day.
suzanne cOver charged even explained about the cancellation of my truck reservation
Toqeer AStaff was courteous and attentive as usual. Thank you!
Eugene SEverything was efficient and professionally handled.
jim cAlways the best experience renting from this location.
Robert SI can't say nothing they're really good
ronald pGreat service and a convenient location.
Ronald TThe place was clean, neat and well staffed with experts. It was the best experience renting a vehicle.
John MAppreciate having van parked next to building when picking up. Thank you!
Eugene STyler was very helpful during the checkout and hooking up the trailer. Will definitely return to this location. Next time I need a U-Haul.
Richard WQuick And Easy Dropped Off, Friendly People
Pedro MKiele was great
Timothy RNothing… it was great
TOM D12 gallon charge on 81 miles is incorrect. Kiele would not share the picture and Uhaul corporate would not share their picture. BEWARE of GAS SCAM
Ken RThe staff was friendly and polite. Accommodating and very professional.
Brenda TYour on-line App was down and I needed the truck at 7:30 AM because I needed to move my daughter and I only had 2.5 hour window at her building to use the freight elevator. I had to wait until almost 9: 00 AM when the store office opened. Called you support hotline and no one had any idea what was going on and could not help. Missed the window to move my daughter and had to wait to get the elevator. A lot of added stress I need not need. The local office person did get me the truck I had on reservation so he did his part. You need better support when your "amazing" App goes offline.
Donald MI was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all
Daniel STop notch experience with the staff, equipment pick-up.
William RYou have a good staff. Good service each time I rent. Please let them know I said so. Thanks! Eugene Stramel
Eugene SStaff was friendly and helpful. I will use this location again when needed. 👍
John KN/A
Sherry DGave me a brand new truck
TOM LNeeds wipers 😉
Benjamin EFix light in box. Not working. Gas cap strap was detached.
Jeffrey Ysale guy very knowledgeable
Nicole KThe lady and gentlemen were both very kind and overall wonderful. My first time with them was excellent service. The lady that was their yesterday coming into today asked how I was doing and I felt so overwhelmed with emotions but so thankful for a kind soul asking me that. Never was asked that before. Let's just say I'm no longer friends with someone I was with. I'm going to come back again and very much appreciate everyone their who helped me ☺️
gina vI love using U-Haul for my business, especially from this location. Super helpful and friendly staff as well as top-quality, extremely well-maintained equipment.
Bruce LIssues with the app usage for pickup. Not clearly marked. When I did a chat with tech support. They pushed me to call the 800 number. While Doing this I was not able to complete the pickup due to chat window coming up and blocking my ability to chose the link needed
Mark KVery attentive and answered all of my questions. Very friendly
joe dTruck needed some oil and some maintence were going to drive it to crystal lake but did not feel comfortable We. Were in Algonquin We rent uhauls all the time!
Mark RNone
Ronald TFriendly service greeted me when I got there. Had me In-N-Out fast. Thank you for your service.
Hugo CEveryone there was amazing. Above and beyond. Hands down the best Uhaul location I've ever rented from.
Jarrod Lpersonal at this location very helpful and kind
Henry BFriendly staff, clean location. Would highly recommend.
Douglas AIn and out and on my way- smooth !
GLENN RGood service.
Eugene SEASY TO USE AND WORK WITH!!
paul sAllow for pad rental reimbursement if pads are not used.
Samuel NNot a thing! The service is impeccable.
Donna WQuick and easy, definitely will be back.
James REveryone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall ExperienceWas thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall ExperienceNice clean facility, helpful staff. Convenient location!
vicki s | Overall ExperienceWOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First ImpressionsOne of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall ExperienceStaff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall ExperienceYou have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall ExperienceThe staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall ExperienceAmazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move InIt was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall ExperienceIt was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall ExperienceVery pleased with the facility and the staff.
Michael B | Overall ExperienceVery nice stuff
Robert S | Overall ExperienceVery clean, easy access, online process excelente
Alejandro A | Online Move In