Customer Reviews for U-Haul Moving & Storage of Lake Wylie

1,639 reviews

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TROY FULLWOOD 
Rating:
5.0

Excellent

BRIAN MAHONY 
Rating:
5.0

Very efficient and ver fair pricing. Friendly staff.

Tom Baldwin 
Rating:
5.0

The lady at the front desk was not only efficient, she was super sweet and helpful.

Ron Knight 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Torres-Sanchez 
Rating:
3.0

I really didn’t like that I was forced to buy the insurance on a van without that being indicated on the website when booking. I was informed “this is a manager policy and I can’t let you decline it because other people have refused to pay for damages”. This felt like a scam to me and the customer was not well informed of this “new policy” according to the person at the counter. If this is a policy, it should be clearly stated and built in to the price at the beginning. $15 doesn’t break the bank, it’s simply confusing to give you an option to decline only to be told it’s required later.

Justin Klinger 
Rating:
5.0

Customer did not leave a comment.

stephen churm 
Rating:
5.0

Customer did not leave a comment.

Rupert Blankenship 
Rating:
5.0

Customer did not leave a comment.

Gail Testa 
Rating:
5.0

This was a great experience from the initial call until install today with Lydia. U-Haul was able to beat the price of several other vendors, plus provide a valuable warranty!

jon lastra 
Rating:
5.0

Customer did not leave a comment.

Tracie Gooden 
Rating:
3.0

Customer did not leave a comment.

Rupert Blankenship 
Rating:
5.0

Customer did not leave a comment.

Phillip Hall 
Rating:
5.0

Really loved the service. They have always been friendly and respectful.

John Ruff 
Rating:
5.0

I love to rent from U-Haul! Love to drive the trucks and vans and have also used the pods! The staff is wonderful! U-Haul has saved me many times as I’ve had to move often! However the check in by phone needs tweaking. I’ve tried it the last two times I’ve rented and it never works and I end up going inside to have staff get me my vehicle. The phone check in asks the same questions that I had previously input when I made the reservation online, (i.e. terms and conditions, do you want insurance, etc.) is slow and doesn’t seem to go through (phone internet circling), and there are things it asks (picture of renter, picture of drivers license) that could have been done when you reserved it versus sitting in car with poor internet connection.

Darla Dunn 
Rating:
5.0

Customer did not leave a comment.

Christine Puebla 
Rating:
5.0

Customer did not leave a comment.

Rhonda Davis 
Rating:
5.0

Customer did not leave a comment.

Robert Marquit 
Rating:
5.0

Customer did not leave a comment.

Abimael Reyes Mendoza 
Rating:
5.0

Customer did not leave a comment.

Kara Kiefer 
Rating:
5.0

Lydia was very helpful and provided great service

Christine Puebla 
Rating:
4.0

Customer did not leave a comment.

Steven Comesky 
Rating:
5.0

Great Location, Excellent Visibility!!

jacquilne legette 
Rating:
5.0

Very clean building.great manager.

Bryan Hilburn 
Rating:
4.0

Customer did not leave a comment.

Kisha McLain 
Rating:
5.0

The ease of pick up was great.

Theresa Husband 
Rating:
5.0

This location is wonderful and the customer service the best I have experienced compared to many service based industries. The only negative was paying for insurance and thinking it would cover the charge for a tow truck to tug me off an incline. Despite the adventure of the night - I would still recommend this location as the place to go for their rental truck needs!

April Montgomery 
Rating:
5.0

Customer did not leave a comment.

William Kassebuam 
Rating:
5.0

Being charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.

Arnold Kessenger 
Rating:
4.0

Customer did not leave a comment.

Freddie turner 
Rating:
4.0

Customer did not leave a comment.

Freddie turner 
Rating:
4.0

Check the U-Hauls before they go out with safety inspections. The brakes on our U-Haul were slipping extremely bad and was extremely unsafe! I suggest maybe a 2 mile drive to check all gauges of the U-Haul before renting it otherwise it could be a not so good outcome for the next driver.

Houston George 
Rating:
5.0

The guy that was helping me was wonderful. This is the only uhaul place that I haven’t had an issue with.

Darryl Albright 
Rating:
5.0

Customer did not leave a comment.

Randall Mccullough 
Rating:
5.0

Easy rental process, very efficient and professional staff.

cb chezzem 
Rating:
5.0

I am renting often I would like to have a pre approval system that would spread the process up of pick up.

Ernie Riddle 
Rating:
5.0

Great full service location

Jason Ammon 
Rating:
5.0

Great service by all

Jong Lee 
Rating:
5.0

Customer did not leave a comment.

Gregory Copeland 
Rating:
5.0

Customer did not leave a comment.

Jason Colvin 
Rating:
2.0

Hard time starting Seat warning system on even though seat belt fastened

Dan Doyle 
Rating:
5.0

MIKE was helpful and personable and made the rental experience enjoyable.

Lee Zehmer 
Rating:
5.0

Customer did not leave a comment.

Mark Nowicki 
Rating:
5.0

Customer did not leave a comment.

Douglas Calnek 
Rating:
5.0

The woman who took care of the transaction was incredible. Knowledgeable, professional, and very helpful.

FRANCIS BARCLAY 
Rating:
5.0

Customer did not leave a comment.

Isabel Lockhart 
Rating:
5.0

Everything was very well organized and quick . But the thing that was my number one was the customer service , Wyle was extremely helpful, was quick and have the best actitud always .. thank you

RUTH TAVERAS  |  First Impressions 
Rating:
5.0

Large uhaul building, just drive up and hand over keys to employee. Quick and simple, well maintained. Waited max 5 minutes for an employee to come retrieve equipment. Friendly staff.

Amanda Sheehy 
Rating:
5.0

The employees are top-notch, I’ve used both storage and trailers and every time is easy, stress-free, and satisfying.

John Bolds 
Rating:
4.0

Customer did not leave a comment.

Dyon Gaddy-Owens  |  Online Move In 
Rating:
5.0

Lilian is Awesome!!!! THe past couple times I have had to rent a truck Lilian has been very helpful.

Robert McDowell 
Rating:
4.0

I was a little frustrated uploading all of the information yesterday for it not to be in the state when I picked up the rental but it was an overall good experience. When returning the vehicle there weren’t enough signs so that I could park it in the correct location but the afternoon customer representative was very helpful when I returned the vehicle.

Dyon Owens 
Rating:
5.0

Customer did not leave a comment.

Richard Oliveri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Herdan 
Rating:
5.0

Staff very professional

James Hatch 
Rating:
5.0

Customer did not leave a comment.

Jason Colvin 
Rating:
5.0

Great customer service. U-Haul app makes everything very easy.

David Carson 
Rating:
5.0

Mike was very nice

MARGARET BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Freiberg 
Rating:
5.0

I pulled up to drop area where a sign says stop here and an assistant will be out to assist you with your return. After about 15 minutes I walked into stop and a girl was sitting at a desk where I couldn’t see her. Was not impressed and did not seem interested in checking me out.

James McMackin 
Rating:
5.0

Customer did not leave a comment.

Roger Roberts 
Rating:
4.0

Customer did not leave a comment.

JOHN DOUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Sarah Lamb 
Rating:
5.0

Customer did not leave a comment.

Patricia Young 
Rating:
5.0

Customer did not leave a comment.

Mark Ibrahim 
Rating:
2.0

False pricing advertised

Riley McGinty 
Rating:
5.0

Customer did not leave a comment.

joel weisskopf 
Rating:
5.0

Customer did not leave a comment.

Marco Pezzuto 
Rating:
5.0

Customer did not leave a comment.

Kevin Meares  |  First Impressions 
Rating:
5.0

Mike who was working on Sunday when we moved in was very friendly and helpful. Thank you to him for showing me around and answering my questions.

Jeremy Saylor  |  Online Move In 
Rating:
3.0

I've rented 3 vehicles at this location recently. On my most recent rental, (Dec 31), I had a significant issue. I made a mobile reservation with a pickup time at 8AM. At 4:30PM on Dec 30, an employee from the store, Mike, called me and told me mobile check-in was not available but he would come in at 8AM to dispatch me (even though they don't open until 9AM). He volunteered to do this. I did not ask. When I showed up on Dec 31st at 8AM, the store was locked up and Mike was not there. It remained locked until 9AM when another employee showed up. When I explained the situation to him, he was rude, never apologized, and said another store must have called me--that I had to be mistaken. The hour delay in picking up the vehicle was a major inconvenience as I had workers waiting on me. This was very disappointing. Brian Batson 210-382-4646

Brian Batson 
Rating:
5.0

Every thing your employee did was a great job he was working alone with no help he deserves a raise

Karen Bonham 
Rating:
5.0

We’ve rented UHauls more times than I can count. This is by far the best service we have ever received!!!

Dwight Muffett 
Rating:
5.0

The man who helped me was great glad to have his help.

David Pinti 
Rating:
5.0

Customer did not leave a comment.

Stephen Kuhn 
Rating:
5.0

Great service

RICHARD SHEETS 
Rating:
5.0

Joy was great to work with. She is amazing.

George Banks 
Rating:
5.0

Easy and quick.

ron chappuis 
Rating:
5.0

Customer did not leave a comment.

Brittany Carothers  |  Online Move In 
Rating:
5.0

Tech was great and very knowledgeable. Will use this location again.

Larry Donald 
Rating:
5.0

Customer did not leave a comment.

SHARON REHM 
Rating:
5.0

Excellent services from customers service

Katia Reyes  |  Online Move In 
Rating:
5.0

Customer service was incredible!

Fran Spurrier 
Rating:
5.0

I believe her name is Lydia. She was really pleasant and thorough. Made my night go smooth. Thanks

Ryan Wingo 
Rating:
5.0

Don’t rent out the trucks that need to be retired

Michael Eiring 
Rating:
5.0

This is the place to handle all your trailer rental needs. I will always use this location.

Darren Gale 
Rating:
5.0

Customer did not leave a comment.

Robert Coiley 
Rating:
5.0

The Manager Lydia Roman is amazing, she took care of any issues I had with my reservations

Maurice McFadden  |  First Impressions 
Rating:
5.0

Lydia is an asset to your business. If I were you, I’d never let her go…

Carol Moxham-Boot  |  Overall Experience 
Rating:
5.0

N/A

Edwin Ford 
Rating:
5.0

Customer did not leave a comment.

Matt Hermansen 
Rating:
4.0

Woman was very busy while working alone.

Jay Blow 
Rating:
1.0

Waited 40 minutes to check in and pick up my equipment with systems that crashed and only 1 rep working the desk, took half an hour plus time out of my rental time, location did not have moving equipment that was reserved when I got there, staffing definitely needs to be worked on at this location

Tyler Weir 
Rating:
5.0

Saff are very friendly.

SCOTT KUMMER 
Rating:
5.0

A

Anderson Brooks III 
Rating:
5.0

Customer did not leave a comment.

Sharae Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ANNE COLEMAN  |  Overall Experience 
Rating:
5.0

Friendly and helpful customer service

Todd Vrcan 
Rating:
3.0

Need at least one staff in that location all the time

Iyappan Maharajan 
Rating:
5.0

I don’t know how you can improve! Everyone was so helpful. Not being familiar with the area , I booked the truck at the wrong location. But the staff saved the day, because all the help was going somewhere else. Thanks to the staff ! My heroes!

STEVEN INGEMANSEN 
Rating:
5.0

Customer did not leave a comment.

Virginia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Mooers 
Rating:
5.0

Rented a trailer and found out my truck wasn't supplying power to the trailer lights. Mike the guy in charge of equipment service was extremely helpful. He went above and beyond helping resolve the problem so I could get on my way. If you ses this thanks Mike I greatly appreciate the help!!

Colton Colli 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tadlock 
Rating:
5.0

GM Lydia and her team are great

David Hance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Boston 
Rating:
5.0

The Lake Wylie location was very clean, secure, and easy to load from. Lydia was also a huge help and did everything she could to make my move as easy as possible.

tyler coffey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda Horton 
Rating:
5.0

Customer did not leave a comment.

PATRICIO NSIANGANI 
Rating:
5.0

When I need uhaul I go to lake Wylie because of the excellent service I get from Lydia and Mike….I wish all uhaul centers were operated like Lake Wylie.

Efrem Morales 
Rating:
5.0

I cannot remember the gentleman’s name who worked today, 11/4/2023, but he was really nice and very professional. I have never rented a UHaul before and he answered every question and was very kind.

Cathlene Brown 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MAJOR TOWNSEND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABENZ ADAM 
Rating:
5.0

Customer did not leave a comment.

David Hord 
Rating:
5.0

Joye was amazing to work with. She was friendly, knowledgeable and helpful. She explained everything in detail and answered all my questions. She made that part of our move easy and enjoyable!

John Whisner 
Rating:
5.0

Lydia and Mike are awesome

Efrem Morales 
Rating:
5.0

Customer did not leave a comment.

Marilyn Kyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Robinson  |  Overall Experience 
Rating:
3.0

It was good, but I wish someone told us sooner that we needed to move our belongings. We basically had time to move our stuff in, enjoy no clutter for a month, then had to get our items from storage. It would have been nice to know that from the beginning. We likely would have chosen a different facility.

Karen Bakuzonis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Smith  |  Overall Experience 
Rating:
5.0

Lydia was AMAZING and HELPFUL!

sherry jernigan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Betts  |  Overall Experience 
Rating:
4.0

If a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you

Curtis Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Caldwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN SKILONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hunter  |  Overall Experience 
Rating:
5.0

Awesome

MARK HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hunter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH PLOWMAN  |  Overall Experience 
Rating:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁

Cindy Vilchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney Turley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roger cleveland  |  Overall Experience 
Rating:
5.0

Everything went smoothly and very happy with service.

roger cleveland  |  First Impressions 
Rating:
5.0

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

MARK HENDERSON  |  First Impressions 
Rating:
5.0

.

Louis Vitolo  |  First Impressions 
Rating:
5.0

Great guys to work with

James Maier  |  First Impressions 
Rating:
5.0

Excelente servicio

Angie Hernandez  |  Overall Experience 
No reviews have been submitted for this location.

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